Protecting the Magic
Through Business Continuity Enterprise Risk Management Business Continuity
PARKS, EXPERIENCES & PRODUCTS
MEDIA & ENTERTAINMENT DISTRIBUTION
GENERAL ENTERTAINMENT CONTENT
ESPN & SPORTS CONTENT
STUDIOS CONTENT
OPERATIONAL RESILIENCE
Corporate Crisis Management
Enterprise Technology
Enterprise Risk Management
CAN YOU PLAN FOR ALL DISRUPTIONS?
March
15th
March 19th
HISTORY OF BC AT DISNEY
2002 - 2009
Project Rafiki
2010 - 2013
Project Phoenix
• Minimum Control Standards (MCS) created & • Resources in Risk Management identified to issued by Controllership support planning efforts • Introduction of BC Planning • Simple tool developed to serve as a repository for • Partner with CM & IT basic plans developed
2013 - 2018
Disney Resilient
2018 - Present
Disney Enterprise BC
• BC Policy is signed
• Back to Basics
• Replaced the simple tool with a more advanced software planning tool
• Simplified BC Planning Process • Focus on the real value
THE TEAM
VISION To create a culture of organizational resiliency that protects The Walt Disney Company's diverse portfolio of world class brands
MISSION STATEMENT 1. Identify & develop a community of Resources within the segments to advocate and support standardized business continuity planning 2. Empower Resources through training and awareness 3. Provide Resources with tools and other aids to successfully execute their business continuity efforts to protect their brand 4. Report on value provided through business continuity efforts
CREATE A CULTURE OF RESILIENCE Develop a Decentralized Approach BC Policy and Standards & Controls
• Leaders required to provide resource(s) for BC Program Management
Growth and Maintenance
• Plan Ownership Resides with the Leaders • BC management is established as a business process • Risk Management supports and oversees BC planning efforts
FLEXIBLE POLICY Policy
• Overall Statement & Direction • Outlines Roles and Responsibilities Standards
Breaks the policy into 5 parts
Controls
Specific requirements on how to comply with the standard which supports the policy
APPROACH – METHODOLOGY
APPROACH – METHODOLOGY
• Brand • Financial Results • Compliance
TO PLAN OR NOT TO PLAN
Go The results of the Business Impact Assessment show you will need to create a written BC plan.
NO-GO The results of the Business Impact Assessment show you area is NOT required to create a written BC plan.
APPROACH – METHODOLOGY • Workforce Reduction • Technology Failure • Loss of Facility • Loss of External Business Partner
APPROACH – METHODOLOGY
• Annual Exercise • Review/Update Strategies
WORKFLOW FOR BUILDING BC PLAN Review again in 12 months Form 1 Start
• Basic Info • Crisis Mgmt Plan Info
Form
Form 2 • Functions • Impact Assessment
In Scope?
No
• Emergency Response Plan
Document Approval (Exec Leader)
Yes Review again in 12 months Exercise
Document Approval (Exec Leader)
• Resources • Strategies • Activation / Communication
5 Forms: • Work Locations • Workforce • Technology • Ext Bus Partners • Recovery Team Roles / Communication Plan
APPROACH – INVOLVE THE RIGHT PEOPLE Primary Stakeholders Called upon when needed
Controllers
BC Champions
Plan Owners
BC Executive in Charge BC Committee
Management Audit
Enterprise Risk Management
Partners
APPROACH – INVOLVE THE RIGHT PEOPLE Business Continuity Executive In Charge Enterprise Risk Mgmt.
DMED
General Ent.
Controllers
Studios
Sports
DPEP
Define Core Business Functions Identify BC Leadership Resources
OUR ROLE • • • • • •
Create a recommended path to comply with the policy Consult & Assist Leaders with Risk Mitigation and BC Strategy Partner with Enterprise Technology & Crisis Management Provide BC Training tools Act as facilitators for exercise and reviews Provide specialized assistance
Pragmatic
Accommodating
Focused
THE VALUE OF THIS APPROACH Competitive advantage
Risk identification and mitigation Minimize negative impact from business disruptions Operational improvement
Regulatory compliance Fiduciary responsibility to shareholders to protect the Disney brand TWDC is presented as having a lower tolerance for business interruption generating more appeal to our insurance carriers
“You can dream, create, design, and build the most wonderful place in the world . . . But it requires people to make the dream a reality.”
Protecting the Magic Through BC Questions?