Member Standards

Grievance Procedure Of Nari Greater Cleveland

NARI Greater Cleveland (NARI) is dedicated to being the best resource for knowledge and training in the remodeling industry. Our organization exists for two reasons: To help professionalize members of the home improvement industry and to serve as an ally to Ohio’s homeowners.

Code Of Ethics

Members shall observe the highest standards of integrity, frankness and responsibility in dealing with the public, while adhering to the following principles:

1. Only those home improvement projects, which are structurally and economically sound, shall be fostered and encouraged.

2. All advertising statements shall be accurate and free of the capacity to mislead or deceive the consumer.

3. Accuracy shall be required of all salespersons in their descriptions of products and services.

4. All contracts employed shall be unambiguous and fair to all parties concerned.

5. All contractual obligations shall be promptly fulfilled.

6. All work shall be performed in a manner compatible with recognized standard of public health and safety and applicable laws.

The Ethics Committee

The mission of the Ethics Committee is to uphold the ethical standards of the Association by enforcing the Code of Ethics and to promptly deal with consumer and member complaints. The Ethics Committee is assigned the duty of receiving and considering violations of the NARI Code of Ethics, brought by the general public against a member or by another member of the organization.

To submit a written complaint, a consumer needs to contact the NARI office at 216-631-7764 and request to speak to the Ethics Committee liaison, who will mail or email out a complaint packet.

ONCE YOU HAVE COMPLETED THE PACKET and delivered your complaint to the Ethics Committee liaison, you will receive a letter confirming receipt and requesting any additional information. Next, the member company at issue will be contacted and asked to respond. Once the response is received, the Committee will attempt to resolve the complaint. If an amicable resolution cannot be reached, the Committee will make a determination as to whether NARI’s Code of Ethics was violated and recommend or take action as deemed appropriate.

AGAIN, NARI GREATER CLEVELAND’S GOAL is to help the parties involved come to an amicable agreement by opening the lines of communication. NARI accepts complaints reported within two years of the discovery of the issue in question. NARI will accept complaints on behalf of consumers who have engaged legal counsel and will review the conduct of the member in relation to the NARI Code of Ethics, but will not be able to act as third-party mediator.

Hurst Design Build Remodel

Patrick G. Hurst, MCR, GCP 26185 Center Ridge Road Westlake, OH 44145 440-234-5656 • FAX 440-234-5747 hurstremodel.com

Hurst Design Build Remodel, an award-winning, full-service design-build firm, specializes in combining innovative design solutions and expert craftsmanship into one seamless experience. Let us create the perfect kitchen, bath, addition, basement or renovation for you. The Fine Art of Reinventing Home.

Infinity from Marvin - Cleveland

Jon Hammer

16900 Bagley Road, Middleburg Heights, OH 44130- 2542 440-243-5000, infinitywindowsohio.com

J.P. Grabenstetter Construction LLC

Cheryl Pratt

1188 Meadow Sq., Akron, OH 44333 330-850-1574, jpgrabenstetter.com

J.R. Luxury Bath and Plumbing

John Weddell 6739 Wise Ave. NW, North Canton, OH 44720-7358 330-494-2365, jrluxurybath.com

JEMM Construction LLC

Mark Maltry Jr. 200 Blackbrook Road, Painesville, OH 44077-1215 440-358-0008, jemmconstruction.net

Joyce Factory Direct & Bath Planet

Todd Schmidt

1125 Berea Industrial Pkwy., Berea, OH 44017-2928 440-243-5700, joycefactorydirect.com

Klassic Custom Decks

Phillip Klonowski 2921 Center Road, Brunswick, OH 44212-2333 330-468-3476, klassicdecks.com

Leisuretime Warehouse

Ted Dellas

30140 Lakeland Blvd., Wickliffe, OH 44092-1779 440-623-7554, leisuretimewarehouse.com

LoGrasso Deco Co. Inc. and Kitchens by LoGrasso

Ronald LoGrasso

24300 Solon Road, Bedford Heights, OH 44146-4778

440-232-2366, kitchensbylograsso.com

Luxury Heating Co.

Paul Samek

5327 Ford Road, Elyria, OH 44035-1349 440-366-0971, luxuryheatingco.com

M.R. Plank Construction

Michael Plank

100 Pettit Road, Hudson, OH 44236-2030 216-292-7582, mrplank.com

NEO Custom Closets

Tony Smolinski 5400 State Road, Cleveland, OH 44134 216-925-3437, neocustomclosets.com

Neubert Painting Inc.

John Neubert

15401 Commerce Park Dr., Brookpark, OH 44142-2012 216-529-0360, neubertpainting.com

NHD Construction & Design

Aaron Strang

11476 Hawke Road, Suite D, Columbia Station, OH 44028-8802 440-748-2658, newhorizon.com

North Coast Accessible Homes

Mike Murar

14221 Broadway Ave., Cleveland, OH 44125-1953 216-365-2614, northcoastaccess.com

Odell Construction Inc.

Justin Odell, CR

871 Canterbury Road, Unit F, Westlake, OH 44145-1482 440-471-7935, odellconstructioninc.com

Ohio Basement Systems

Adrienne Robenstine

8295 Darrow Road, Twinsburg, OH 44087-2307 330-425-079,7 ohiobasementsystems.com

Ohio Garage Interiors

Scott Gleske

5231 Spruce Pointe Lane, Brunswick Hills, OH 44212-6236 440-520-9370, ohiogarageinteriors.com

Ohio State Waterproofing

Paul Trecarichi

365 East Highland Road, Macedonia, OH 44056-2103 330-467-1055, ohiostatewaterproofing.com

Paradise Renovation & Repair

Richard Kasunic Jr. 5261 state Route 305, Southington, OH 44470-9769 216-313-6298

Remodel Me Today

Brian Pauley

25564 Bagley Road, Olmsted Falls, OH 44138 440-249-7665 remodelmetoday.com

R.A. Kalfas Home Improvement Inc.

Cortney Kalfas 12001 Prospect Road Strongsville, OH 44149-2935 440-238-5498 • FAX 440-238-6255 rakalfas.com

R.A. Kalfas Construction is a family-owned and -operated general contractor located in Strongsville. A recognized and trusted name throughout the Cleveland area for more than35 years, we are a full-service remodeler,offering architectural services and interior/exterior design services. R.A. Kalfas is a goodstanding member of the Cleveland Better Business Bureau, NARI, the HBA and the Strongsville Chamber of Commerce.

R.B. Schwarz Inc.

Robert B. Schwarz, MCR, CRPM, UDCP, CKBR 12944 S. Woodside Drive Chesterland, OH 44026 216-952-9801 • 440-729-2480 rbschwarzinc.com

R.B. Schwarz Inc. restores historic homes for modern families. Specializing in kitchen and bathroom remodeling and full-house renovation, Schwarz excels at maintaining historical integrity of gracious homes in Northeast Ohio. The same team of meticulous craftsmen have been working together since 1987. Their technical competency and professionalism ensure the success of every job.

Radiant Windows LLC

Mike Shadoan

13230 Schiller Road, Oak Harbor, OH 43449-9179 440-230-4291, radiantwindows.com

Currently dreaming of a new kitchen or bath? Visit our showroom to find quality cabinetry, tile, fixtures, flooring and an award-winning design staff to help guide you or your client on the design decisions from beginning to end. Remodel Me Today is a consumer, builder and remodeler’s showroom that also offers design build services, if desired.

SemBro Design & Supply

Vitaliy Tkach

16035 Industrial Pkwy., Cleveland, OH 44135 216-777-7925, sembrodesigns.com

Suntrol

John Hansen

5075 Taylor Drive, Suite D Cleveland, OH 44128

800-466-8468 • sales@suntrol.com suntrol.com

Award-winning Suntrol has been Ohio’s window film leader since 1975. Solar control film blocks 99% of UV and 84% to protect interiors and save energy. Perfect for home and AirBnb owners. Decorative films enhance privacy and interior design. Bird-strike mitigation prevents collision death and injury. Visit suntrol.com to book a free consult.

TAG Renovations LLC

Marc Beas

6755 Engle Road, Middleburg Heights, OH 44130 440-212-7703, tagrenovation.com