PEOPLE PROFILE

THE PEOPLE WE MEET

Bronson Harbottle puts the care in customer service.

BY TERESA KENNEY

For the past three years, Bronson Harbottle has worked at the Hyatt Regency Bellevue as a bellman. Harbottle moved to Bellevue in 2015, and he and his wife recently welcomed their newborn son to their family. One of the things he loves about working in the industry is being able to meet many different people from many different walks of life—you never know who you’re going to meet.

Take, for example, one cold and rainy day as he was leaving work. Harbottle spotted a woman who looked lost. Rather than ignore his instincts, he approached her and asked if she was OK. “She seemed a little confused, so I just asked her where she was headed and if she needed any help,” recounts Harbottle. The woman let him know that she was trying to get home but didn’t know where that was.

After bringing her back into the hotel lobby and making her comfortable, Harbottle checked her identification and found that she had a Bellevue address. Unbeknownst to him, at the same time, the family of the woman, who had dementia, was frantically searching for her. Harbottle put the woman in a cab and gave the driver her address, as well as a piece of paper with his information on it just in case she became lost again. Later that same day, the woman’s daughter-in-law called him and thanked him for helping her mother-in-law.

The next day, Harbottle was called into the general manager’s office. He found out that the woman he helped was actually the mother of the hotel’s owner.

Kindness matters. And Harbottle is a shining example of the lives touched through the hospitality business in both big and small ways.

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