Customer Satisfaction

CUSTOMER FIRST

VALUE STANDS STRONG at 95%

Customers appreciate personalized support, trusted experience, and engaged communication in their cooperative partnership, with 95% satisfaction.

It’s first on a set of four foundational values for all 600+ GreenStone employees: CUSTOMER FIRST. As a cooperative owned by our customers, that may seem intuitive, but it’s not just a statement. It’s a culture of putting the customer at the center of everything we do – from what products we offer, to how much we spend, to how we communicate. Each decision is made from the customers’ perspective – what is best for them. And once again this year, our customers confirmed we’re exceeding their expectations, returning 95% customer satisfaction! In an annual survey, GreenStone once again scored above industry averages with a 95% overall customer satisfaction rating in 2022. A slight rebound from last year, 2022 rating marks 21 years of