1 minute read
Behind the Scenes
In this behind the scenes, two GreenStone employees from the GreenStone Service Desk team speak about how their daily work supports customers and improves the overall customer experience.
Nikolas Vorias 2 years of service Service Desk Specialist East Lansing, MI
How have GreenStone's technical tools allowed us to support our customers? GreenStone’s technical tools have allowed us to set up employees to be able to work from home, onsite with the customer, or anywhere and still be able to assist our customers. Our My Access portal, online banking, and mobile app play a huge role in providing our customers with convenient servicing options. These different applications allow our customers to exchange documents and make payments, along with other things, without having to visit their local branch. What advancements has GreenStone made to better serve customers? I would say the biggest advancement would have to be the way we are communicating while some staff work in office and others work remote. Also, providing the best technology to make it possible to continue to support our customers regardless of the requirements we had to close our branches. We are always looking for ways to improve so that we can provide our customers with the best experience possible.
Describe how your role carries out the GreenStone mission of supporting rural communities and agriculture. As a Service Desk Specialist at GreenStone, my role involves working with our customers directly when they are having an issue with one
