Important Tips

To arrive at your appointment on time, please:

• Ensure all personal/contact information is accurate

• Inform the Medical Transportation Clerks of any date or time changes immediately, as it can affect your transport

• Please be ready one hour to an hour and a half before your pick-up time. The driver can only wait 5 minutes after arrival. Being ready upon the driver’s arrival helps you and others get to medical appointments on time.

Q. What are the eligibility requirements for transportation to GRHC facilities and clinics?

A. You must be CHS (Contract Health Services) eligible or covered by AHCCCS/AIH (American Indian Health Program). All patients must reside within the Contract Health Service Delivery Area (CHSDA). If you are a Direct Care patient, you must be covered by AHCCCS/ AIHP. If you are unsure of your eligibility status and/or have questions, please get in touch with the GRHC Medical Transportation Clerks.

Q. What information must I provide to Medical Transportation Services to make a trip request?

A. Your appointment must be a covered medical service under AHCCCS/AIHP (American Indian Health Program) and/or Contract Health Services (CHS). AHCCCS/AIHP does NOT cover dental exams, Podiatry or Audiology exams for patients 21 years or older. If there is a change in your phone/contact number and/ or address for pickup/drop off, please advise the GRHC Medical Transportation Clerks, so there is no delay in your transportation.

Q. How far in advance must I make my transportation request?

A. Transportation requests must be made by 2 pm two (2) business days before your appointment. This allows us time to process your request.