PROGRAM GUIDE HAVE
THE
TACTICS
&
@ and daycare
EXPO
November 11–14, 2019
Hershey Lodge & Convention Center Hershey, Pennsylvania
www.PetBoardingexpo.com
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TRADE SHOW TRADE SHOW HOURS WEDS & THURS 10 AM TO 4PM
“This year’s trade show will be the largest yet, featuring nearly 75 vendors showcasing their products and services for all things boarding and daycare. Many will be offering fantastic bargains, show specials and discount pricing. Make this show your buying event of the year!”
EXHIBITING COMPANIES* • 123Pet Software • ABC Pet Care Facility Management Boot Camp • Aerus • Alpha Tech Pet, Inc. • Animal Care Equipment & Services, LLC • Aroma Designers, LLC • Barkleigh Productions, Inc. • Black Diamond Radio • Blue-9 Pet Products • Broadly • Business Insurers of The Carolinas • Campbell Pet Company • Champion Puppy Training System
* Expected to Exhibit
• Cleanwise • Direct Animal Products • Doctor Multimedia • Dog Is Good • Electric Cleaner Company • Envy Pet • FMD Architects • Gingr • Health Technology Prof Products, Inc. • Hempworx with Evabodyworx • Idog Cam • J & R Business Enterprises • Jeffrey L Grogan • K9grass By Foreverlawn • Kennel Pro • Kenneldesignusa.Com
• Kinn, Inc. • Kuranda USA, Inc. • Lender King Caging Products • Lifelearn, Inc. • Live Oak Bank • Market Hardware, Inc. • Mason Company • Morton Buildings, Inc. • Nva Pet Resorts • Outstanding Pet Care • PACCC - Professional Animal Care Certification Council • Pawloyalty Software • Permatek Coatings • Pet Perennials • Petairapy, LLC • Petexec
• Propet Software • Puppy Playground.Com, Inc. • Quarryview Building Group • Shor-Line • Smile! For Excellent Behavior • Snyder Mfg. Co. • Spray Master Technologies • Stone Mountain Pet Products • The Dog Gurus • Thera-Clean • Thornell • Tool Klean • Turnkey Pet Care Design & Consulting • Virox Animal Health • Wholesalepet.Com
For a complete list of exhibiting companies, go to PetBoardingExpo.com
MONDAY DAYCARE PROGRAM
YOUR DYNAMIC DOG DAYCARE: CREATING, MANAGING & WORKING IN A SUCCESSFUL DAYCARE BUSINESS Fernando Camacho & Jessica Finnegan What causes some dog daycare businesses to thrive, while other struggle? After consulting with dog daycares all over the country, Jessica and Fern will share what separates the exceptional from those that fall short. In this four-hour, interactive and informative program, learn what you can do in both handling the dogs (with topics including understanding the common dog personality types in daycare, how to handle dogs in the daycare setting, dealing with the pack dynamic), as well as in the back end of your business to make it a success (with topics including creating a marketing plan, staffing investment, telling the story from the dog’s eyes, and justifying cost and price increases). The program will finish up with a Q&A session with these industry experts! This program is four hours long on Monday November 11th from 1 PM – 5 PM
KEYNOTE SPEAKER MONDAY 6–8 PM Free to all attendees.
ARE YOU THE
LEADER? YOUR CLIENTS (& THEIR PETS) THINK YOU ARE?
SHAWNA SCHUH
Join Shawna Schuh, President of Women in the Pet Industry Network, as she reveals the top secrets of successful leaders and business owners, who not only thrive in business but have a deeply satisfying life. With this presentation, you will gain tools and techniques that will help you fetch more of what you want and unleash those things you don’t want.
With over three decades of experience working with leaders and business owners at all levels, Shawna uses animal analogies to bring front and center those issues which are most important for success. You will leave this presentation energized, inspired and ready to stand out from your competition, and new thinking about using your time and choices to higher benefit. When leaders work on their most important asset—themselves—they influence others and leave a legacy that can help grow the business, community and make the world a better place for people and pets. This session will not only help you personally, but it will also set you up to make the most out of this year’s expo!
MONDAY EVENING
MEET & GREET MONDAY 8PM–10PM
Come join your pet care peers, for the opening night meet & greet, immediately following the Keynote Address. Free to all attendees! Sponsored by:
OWNER/MANAGER SEMINARS
GETTING OUT
OF YOUR
MANAGEMENT
OWN WAY
SUCCESS SERIES Laura Laaman
Managers tend to be excellent pet care providers, but often haven’t received training in key management skills. While having quality management tremendously helps dayto-day business, it’s also a critical system for the overall success and continued growth of your company. This series will teach managers (and owners) leadership skills specific to this industry in such important areas as: • The Role of a Successful Manager • Time Management • Setting & Meeting Goals • Effective Communication with Employees • Dealing with Difficult Customers • Hiring & Interviewing • Promoting from Within • Employee Discipline • Motivation • Meaningful Meetings
(AND STEPPING INTO YOUR AWESOMENESS) Fernando Camacho The biggest obstacle stopping you from reaching all your dreams is not any external obstacle, but limits you’ve unknowingly placed on yourself. Learn exactly what’s holding you back and a simple plan to improve your pet care business, your happiness and everything else in your life. This program is two hours long on Tuesday November 12th from 9 AM – 11 AM
This program is four hours long on Tuesday November 12th from 1 PM – 5 PM
Coffee Social for Pet Resorts Media V
Start your day on the right foot with a Coffee Social from Pet Resort Marketing. Enjoy some coffee and Danish while networking with others. The event will include a brief summary of a recently completed study about social media use and benchmarks in the pet care industry. Learn what’s working and what’s not. RSVP at www.petresortmarketing.com/coffee to confirm your attendance entitling you to a FREE 1-month supply of ready-made social media posts for engaging pet parents during December!
TUESDAY 7:30 AM – 8:30 AM COCOA BALLROOM Sponsored by:
OWNER/MANAGER SEMINARS
Tragedy WHAT TO DO WHEN
HITS
Jessica Finnegan
No one wants to think about a guest getting severely hurt, sick or suddenly passing away. During this hour, Jessica will share real life tragedies that have occurred within our industry resorts and the Do’s and Do Not’s to achieve the best outcome. Set yourself, your staff and your business up for success by attending this session where we will have discussions around taboo situations that no one wants to talk about and address how to communicate and respond appropriately. Find out what processes you can put in place now to prepare for when a crisis occurs. This program is one hour long on Wednesday November 13th from 9 AM – 10 AM
LOCAL SEO: GET YOUR PET BUSINESS FOUND IN 2019 Tricia Clements
Whether you have a special to promote, a blog you want to get eyes on or simply want more traffic to your business, you need to focus on Local SEO and particularly your Google My Business (GMB) listing. Claiming, setting up and posting weekly to your GMB account can be crucial to your Local SEO by increasing your chances of showing up in Google’s Local Pack, Local Finder and Google Maps. GMB is NOT a set it and forget it platform for your business! Tricia will share Local SEO tips, tricks and best practices to get your local business found. This will include: claiming your GMB account, optimizing your GMB account, posting to GMB, getting reviews, your NAP, citations and much more!
This program is one hour long on Wednesday November 13th from 2 PM – 3 PM
OWNER/MANAGER SEMINARS
Dr. Michelle Evason The Heroes for Healthy Pets™ certification program was developed to help pet service professionals create facilities dedicated to being disease free. The program is taught by leading infectious disease experts and provides two hours of RACE approved continuing education credit for veterinary professionals, or two hours of PACCC educational credit for pet service professionals. Participants can also apply for a business certification and promote their achievement by using the Heroes for Healthy Pet™ marketing tool kit.
Module 1) Understanding Infectious Diseases: This course is intended to provide an overview of the key concepts surrounding infectious diseases in dogs. The course will discuss, but it is not limited to, the transmission and clinical signs of infectious disease. Module 2) Effective Disease Control: This course will go into detail of measures a facility can take to curb the spread of infectious disease.
This program is two hours long on Wednesday November 13th from 4 PM – 6 PM
LUNCHEONS
WEDNESDAY & THURSDAY 12–1:45 PM
Network with fellow pet boarding professionals at our round table luncheons. Luncheon ticket holders can enjoy a delicious meal while discussing the industry with those who are just as passionate about caring for pets. Share stories, “talk shop,” or use the provided discussion questions to guide your conversation during this time of camaraderie with like-minded pet care professionals. Luncheon events are included with the Gold & Basic Deluxe and Do it All Deluxe packages. They can also be purchased separately.
OWNER/MANAGER SEMINARS
DIY PROJECT MANAGEMENT
FOR DESIGN & CONSTRUCTION PROJECTS
Rick Bacon It is not easy to run a business and manage a design and construction project simultaneously. This presentation will help prepare individuals for what to expect when they take on “Do It Yourself” project management for their own design and construction projects. Materials presented will assist participants to evaluate their own capabilities and time requirements for self-management. Topics for discussion include roles and responsibilities, contracts, design team coordination, budgets, schedules, design process, what the bank usually requires, project delivery methods, selecting a contractor, permitting and inspections, pay requests, and more. This program is one hour long on Thursday November 14th from 9 AM – 10 AM
SPACE PLANNING
& SELECTING BUILDING & FINISH MATERIALS
Rick Bacon
Proper layouts and appropriate finishes help increase your profits by maximizing efficiency and reducing maintenance costs. Learn the basics of floor plan development and managing traffic-flow in and around a boarding and daycare business. This seminar also presents the types, quality, benefits, and proper application of building materials for floors and walls and systems related to animal care businesses. Learn how finish selections impact animal housing, cleaning systems and acoustics and how to use the “cost triangle” to help select your finishes. This program is one hour long on Thursday November 14th from 11 AM – 12 PM
A BETTER WAY TO ENGAGE:
SOCIAL MEDIA & DIGITAL MARKETING Steve Dale & Jeff Wallen This presentation will highlight the importance of using social media to enhance communication between small businesses and customers. Topics such as search engine optimization and blogs will be discussed. In addition, this presentation will explain how to leverage educational content on topics such as CIV to drive traffic online. This program is one hour long on Thursday November 14th from 2 PM – 3 PM
STAFF/CONTINUING EDUCATION
THE TIME IS NOW:
PROTECTING YOUR FACILITY FROM
DOG FLU & OTHER INFECTIONS
Dr Jason Stull
Dog flu. Kennel cough. Ringworm. Over recent years, these infections have caused major problems for dog boarding and daycare facilities. Dog flu continues to march across the United States, with many facilities experiencing huge outbreaks, resulting in many sick dogs and sometimes dog deaths. In addition, these events can force temporary or permanent closure of facilities. This seminar will address steps every facility should take to protect themselves from dog infections and outbreaks, breaking down key protocols and approaches to allow for immediate implementation in your facility. This program is two hours long on Tuesday November 12th from 9 AM – 11 AM
Pet Professional
FIRST AID/CPR CERTIFICATION
Jill Pipino
As a pet care professional, you want to be equipped with the skills to handle medical emergencies that arise while a pet is in your care. Whether a pet becomes ill, injured, or needs help in a disaster, this course will teach you how to respond. In this four-hour, interactive course you will learn emergency care, how to stock a first aid kit, perform CPR, respond to breathing and heart emergen-
cies (including choking), and disaster procedures, with some of these exercises being demonstrated on a live dog. This unique course is customized for pet care professionals and you will learn how to respond to emergencies specific to your industry. Upon completion of this course, you will receive a frameable certificate stating that you are certified in dog and cat First Aid & CPR.
This program is four hours long on Tuesday November 12th from 1 PM – 5 PM
STAFF/CONTINUING EDUCATION
Lynne Swanson Dogs communicate using posture, positions, movement and energy, and they interpret our posture, positions, movement and energy (in quality as well as quantity) in the context of their species. Got a few reactive dogs? Let Lynne show you how simple changes in your posture, position, movement and energy can soothe their rumbly souls. Got stressed dogs, cage-sharks or dogs that pull on their leashes? She can help you there, too, in positive and proactive ways. In this four-hour, three-part seminar, you will learn canine social cues, team-building (both canine and human) and helpful leash skills. Lynne will discuss practices that set dogs (and their owners) up for success from day one/minute one and our favorite routine for introducing dogs to one another and to people, too. It all starts with good communication and an appreciation of the attributes that make a dog a dog! This program is four hours long on Wednesday November 13th from 9 PM – 6 PM (with breaks)
NVA NETWORKING RECEPTION Join your industry peers for a networking reception immediately after the sessions wrap up day 3 of the conference. Discuss all the hot topics from the sessions over drinks and hors d’oeuvres courtesy of NVA.
WEDNESDAY 6 PM – 8 PM NIGERIAN ROOM Sponsored by:
STAFF/CONTINUING EDUCATION
CBD FOR PETS: NOT ALL CBD IS CREATED EQUAL
Dr. Shawn Seitz
This seminar will provide a toolset for understanding the emerging CBD market and the many options available. During this seminar Dr. Seitz will cover terminology, a brief history of cannabis, the Science of CBD and conclude with a CBD legal brief. If you have questions about the value of CBD, if it’s something you should consider carrying for your customers, how you find reliable products in a field of fake items, the significance of poor oral absorption, sourcing, extraction methods, the entourage effect, what marijuana toxicosis looks like, differences between CBD & THC, and/or desire an understanding regarding the legal landscape surrounding CBD, then this seminar is for you. This program is one hour long on Thursday November 14th from 9 AM – 10 AM
DETERMINING PUPPY BREATH to COMPATIBILITY FOR PLAYGROUPS: 1ST DAY & BEYOND
SILVER SENIORS:
Sara Beth Pinson
OPTIMIZING CARE FROM BEGINNING TO END Sara Beth Pinson
One of the most important and also intimidating aspects of providing group social play is deciding which dogs are and are not a good fit for daycare During this seminar, Sarah Beth will provide you the tools to determine compatibility for social play and confidently communicate expectations and decisions to pet owners so you feel empowered to provide comprehensive compatibility evaluations at your own facility. Some specific topics covered include, shaping a pet owner’s relationship with your business starting with the first day evaluation, creating a system to observe, describe, and categorize behaviors in order to objectively evaluate compatibility for group social play, and communicating observations and recommendations to pet owners so that they support and understand your decisions.
It is a special privilege to be able to care for a dog at both ends of their life, especially considering how we share in the responsibility of setting them up for success as a puppy and allowing them to fade with dignity as a senior. In this seminar, Sarah Beth will discuss the challenges and benefits of providing daycare for young puppies and share recommendations on how you can shape your relationship with a new puppy client to extend for the life of their pet. We will then celebrate the joy (and sadness) of caring for pets as they age and offer ideas for alternative and add-on services to ensure that senior pets continue to be enriched. We will also discuss how to support pet owners through the challenges of puppyhood as well as declining health, including how to share in grief while also remembering a life well-lived.
This program is one hour long on Thursday November 14th from 11 AM – 12 PM
This program is one hour long on Thursday November 14th from 2 PM – 3 PM
FINANCIAL
LABOR I: THE IMMEDIATE
& LONG-TERM IMPACT
OF LABOR COSTS ON YOUR BUSINESS Teija Heikkila, Laura Laaman & Jake Romero Labor costs are increasing rapidly, causing pet care facilities to struggle with profitability and value more than ever before. This session is the first of a three-part series focusing solely on this one critical expense: How to Measure, Control, and Reduce Payroll. Part 1 provides key performance indicators for labor expense and its impact on the immediate profitability of your business as well as its long-term value. We’ll examine different business models by providing real life examples while helping you analyze your own business. Part 1 sets the stage for the rest of this timely series and is a highly recommended if you plan to attend Parts 2 and 3. This program is two hours long on Tuesday November 12th from 9 AM – 11 AM
TO SELL OR STAY?
THE MILLION-DOLLAR QUESTION Teija Heikkila
This session is a concentrated version of Teija’s highly successful Symposium! This intense, hands-on seminar will help you look at your business in a different way, giving you clarity when your business is at its peak to be sold for maximum value. Attendees will learn about the various types of buyers on the market, what makes a business most attractive, and what buyers tend to shy away from. We’ll cover the following items: • What Is My Business Worth? • The Top 3 Value Enhancers • The Top 3 Value Reducers • Seller-owned Real Estate vs. a Leased Space • Staffing and its Impact on Sale • When is the Right Time to Sell? This is a must–attend seminar for any business owner, regardless of how long you’ve been in business and whether you’re ready to sell now or not for years. Becoming a millionaire takes planning, and this seminar is the place to start. For owners only, no managers or staff please. This program is four hours long on Tuesday November 12th from 1 PM – 5 PM
FINANCIAL
LABOR II: LABOR III: REDUCING YOUR LABOR COSTS
Jake Romero
RETAIN GREAT STAFF AND
REDUCE TURNOVER
Labor is the single biggest expense for a pet care facility. When managed properly, it can result in an efficient, top-quality, and highly profitable business. On the other hand, poorly managed labor leads to the inefficiency and high labor costs that can kill a pet care business. Too many pet care facility owners just look at the bottom-line total labor cost, not realizing that one area of the business is way overstaffed—or worse, losing money. In this seminar, we’ll discuss proven ways to reduce your labor costs while running the most efficient and profitable business possible. It is recommended that you attend the Labor I session if planning to attend Labor II or II sessions.
Turnover is typically the number one reason for high payroll cost, and in today’s tight labor market, facility owners struggle with retaining employees who often leave at a moment’s notice. This affects a business’ ability to grow, provide high-quality of care and is taxing on managers and owners. In this session Teija will provide tangible takeaways on how to retain & grow the employees you spend time and money on training, and stop the leaking of good talent. Special points will be discussed regarding the millennials and their approach to employment. It is recommended that you attend the Labor I & II sessions if planning to attend the Labor III session.
This program is one hour long on Wednesday November 13th from 9 AM – 10 AM
This program is two hours long on Wednesday November 13th from 4 PM – 6 PM
Joe Zuccarello
Laura Laaman Competition in the pet care industry has grown rapidly—but so has opportunity. In this vital seminar, Laura Laaman shares some of her proven insights that have helped hundreds of pet care facilities increase their revenues by tens of millions of dollars. You’ll discover these powerful and proven steps toward realizing record-breaking revenues in your business. This program is one hour long on Wednesday November 13th from 2 PM – 3 PM
FINANCIAL
AVOID PREDICTABLE
LABOR LAWSUITS Conrad Shawn Kee
Unfortunately, labor-related lawsuits are at an all-time high. Pet care facility owners may be innocently making decisions that are noncompliant with current labor laws. This powerful seminar will give pet care facilities a checklist of the most timely and costly areas as well as tools to protect their business and profits. This program is one hour long on Thursday November 14th from 9 AM – 10 AM
Competition in the pet care industry is fiercer and more diverse than ever. App–based providers, new brick & mortar facilities, and flashy corporate companies are aggressively trying to lure your customers away. If you have been in business for several years, feel you’re outgrowing your space, have a waiting list on holidays but not year–round, lost clients to competition, or have an older, “traditional” kennel—this is the session for you. We’ll examine the best ways to grow and expand (with or without increasing physical space), how to know when the time is right, and how to finance your new growth. This program is one hour long on Thursday November 14th from 11 AM – 12 PM
FINANCIAL
Teija Heikkila & Laura Laaman
This program is one hour long on Thursday November 14th from 2 PM – 3 PM
Did you know that not all revenues are created equal? This fast-paced, interactive session covers all services offered by pet care facilities and breaks them down from the most desirable to least profitable revenue streams. We’ll discuss the pros & cons of all income and determine the right mix to increase profitability and business value, as well as how to change it up if your mix is lopsided.
LENDERKING
CHARITABLE PAWGRAM For the first time ever, the Pet Boarding and Daycare Expo will be hosting a Charitable Pawgram sponsored by Lenderking Caging Products to benefit those in need who own pets. Partnered with the Wellness Center for Pets & Their People, we are offering a space in Cocoa Ballroom 6 for attendees to assemble gift bags full of pet essentials during Wednesday & Thursday trade show hours.
Be the good by giving back to people and pets in need!
Sponsored by:
Find Us at Booth 79 & 80
PACKAGE PLANS
DO IT ALL
• Admission to educational sessions Monday through Thursday • Admission to BOTH luncheons • Admission to Wednesday & Thursday Trade Show
DELUXE
$459
YOUR
BEST DEAL
Monday’s Keynote Address is FREE to all attendees
DO IT ALL
• Admission to educational sessions Mon. through Thur. • Admission to Wednesday & Thursday Trade Show
$389
GOLD
SILVER
• Educational sessions Tues. through Thurs. • BOTH luncheons • Admission to Wed. & Thurs. Trade Show
• Educational sessions Tues. through Thurs. • Wed. & Thurs. Trade Show
PACKAGE $369
BASIC DELUXE • Education sessions Wednesday through Thursday • BOTH luncheons • Wednesday & Thursday Trade Show
$269
PACKAGE $299
BASIC PACKAGE • Education session Wednesday through Thursday • Wednesday & Thursday Trade Show
$199
TRADE SHOW SPECIAL Wednesday and Thursday Trade Show (ONE-DAY TRADE SHOW: $10)
$15
Prices listed are pre-registration prices. If you register at the show, educational program prices will increase 20%
SPEAKERS
RICK BACON, FAIA
FERNANDO CAMACHO
TRICIA CLEMENTS
STEVE DALE
DR. MICHELLE EVASON
JESSICA FINNEGAN
TEIJA HEIKKILÄ
CONRAD SHAWN KEE
LAURA LAAMAN
SARA BETH PINSON
JILL PIPINO
JAKE ROMERO
SHAWNA SCHUH
DR. SHAWN SEITZ DR. JASON STULL
LYNNE SWANSON
READ SPEAKER JEFF WALLEN
BIOSpONLINE b
www.
et oardingexpo.com
LOCATION
HERSHEY LODGE & CONVENTION CENTER
HERSHEY, PA
A warm welcome awaits you at The Hershey Lodge, the beautiful resort that is home to Pet Boarding and Daycare Expo. It is one of the experiences that makes our event so special. When you enter the lobby, you will be drawn to the massive stone fireplace. Post and beam ceilings, stonework, and comfortable furniture pay homage to Hershey’s rural Pennsylvania Dutch heritage and make this lobby a memorable place to meet, greet, gather and relax. At night, you will enjoy the deluxe rooms, with regional decor and Hershey’s Kisses on your pillow. Restaurants and lounges offer a varied selection of cuisine. Start your day with coffee from the Cocoa Beanery. Embrace casual dining at Fire and Grain’s Bar or steaks at The Hershey Grill. The Forebay, Bear’s Den and Lobby Lounge are places to “talk dog” or wind down after a day of seminars. Close to The Hershey Lodge, a multi-million dollar spa joins the great amenities. An airport shuttle from Harrisburg International Airport is available with 24-hour reservation. There is a charge for the shuttle.
NO PETS ARE PERMITTED AT THE LODGE OR SHOW.
Hershey Lodge & Convention Center West Chocolate Ave. & University Drive, Hershey PA 17033 Phone (717) 533-3311
Call (717) 533-3311 or (800) 437-7439
by October 10 for special rate – $179 single/double*
*Tell them you are with Pet Boarding & Daycare Expo! Hershey Lodge
CAMPING Hershey Highmeadow Campground offers an ideal setting near the Hershey Lodge with over 300 open and shaded sites. Dogs are permitted on leash.
For more information Call (800) 437-7439 or visit www.hersheycamping.com for. Pets are not permitted at the show!
REGISTER ONLINE:
www.PetBoardingExpo.com
MONDAY
SCHEDULE 11 AM
REGISTRATION OPENS
1–5 PM Your Dynamic Dog Daycare: Creating, Managing & Working in a Successful Daycare Business — Fernando Camacho & Jessica Finnegan
8–10 PM NATIONAL KENNEL SALES & LIVE OAK BANK MEET & GREET PARTY
TUESDAY
6–8 PM Keynote: Are You the Leader Your Clients (& Their Pets) Think You Are? — Shawna Schuh 7:30-8:30 AM PET RESORT MARKETING COFFEE SOCIAL (MEDIA) FOR PET RESORTS
The Time is Now: Protecting Your
8 AM
REGISTRATION OPENS
9–11 AM Getting Out Of Your Own Way (& Stepping Into Your Awesomeness) — Fernando Camacho Labor I: The Immediate & Long-
WEDNESDAY
8 AM
REGISTRATION OPENS
Communicating with Canines Part I
— Lynne Swanson
What to Do When Tragedy Hits — Jessica Finnegan Labor II: Reducing Your Labor Costs—Jake Romero 10 AM
TRADE SHOW & CHARITABLE PAWGRAM OPENS
12-1:45 PM ROUND TABLE LUNCHEON
THURSDAY
2-3 PM SESSION 2 Communicating with Canines Part 2 — Lynne Swanson 8 AM
REGISTRATION OPENS
9-10 AM SESSION 4 DIY Project Management for Design & Construction Projects — Rick Bacon
1–5 PM To Sell Or Stay? The Million Dollar Question —Teija Heikkila
Management Success Series
— Laura Laaman
Barkleigh Pet Professional First
Term Impact of Labor Costs on Your Business — Teija Heikkila, Laura Laaman & Jake Romero
9-10 AM SESSION 1
Facility from Dog Flu & Other Infections — Dr. Jason Stull
Aid/CPR Certification—Jill Pipino
Local SEO: Get Your Pet Business Found in 2019 —Tricia Clements
Revving Up Revenues
— Laura Laaman 4 PM TRADE SHOW & CHARITABLE PAWGRAM CLOSES
4-6 PM SESSION 3 Communicating with Canines Part 3
— Lynne Swanson
Heroes For Healthy Pets™ — Dr. Michelle Evason
Labor III: Retain Great Staff &
Reduce Turnover — Teija Heikkila
6-8 PM NVA NETWORKING RECEPTION Determining Compatibility for Playgroups: First Day & Beyond — Sara Beth Pinson
12-1:45 PM ROUND TABLE LUNCHEON 2-3 PM SESSION 6 Avoid Predictable Labor Lawsuits — Conrad Shawn Kee A Better Way to Engage: Social Media & Digital Marketing CBD for Pets: Not All CBD is — Steve Dale & Jeff Wallen Created Equal — Dr. Shawn Seitz The Right Revenue Mix 10 AM TRADE SHOW & CHARITABLE — Laura Laaman & Teija Heikkila PAWGRAM OPENS Puppy Breath to Silver Seniors: 11-12 PM SESSION 5 Optimizing Care from Beginning to End — Sara Beth Pinson Space Planning & Selecting Building & Finish Materials 4 PM TRADE SHOW & CHARITABLE — Rick Bacon PAWGRAM CLOSES The Why, When & How to Grow Your Business — Teija Heikkila
PROGRAM SELECTION Select ONE program from each education session that you might attend. This will enable us to plan adequate seating for your comfort. One per attendee please! MONDAY
1 p Your Dynamic Dog Daycare: Creating, Managing & Working in a Successful Daycare Business 2 p Keynote: Are You the Leader? 3 p National Kennel Sales/Live Oak Bank Meet & Greet Party
TUESDAY
WEDNESDAY 9-10 AM Session 1 (Choose 1) 100 p When Tragedy Hits 101 p Communicating with Canines 102 p Labor II: Reducing Your Labor Costs
2-3 PM Session 2 (Choose 1) 200 p Local SEO 201 p Communicating with Canines 202 p Revving Up Revenue
4-6 PM Session 3 (Choose 1) 300 p Heroes for Healthy Pets 301 p Communicating with Canines 302 p Labor III: Staff Retention / Stop Turnover
THURSDAY 9-10 AM Session 4 (Choose 1) 400 p DIY Project Management 401 p CBD for Pets 402 p Avoid Predictable Lawsuits
9–11 AM SESSION (Choose 1) 4 p Getting Out of Your Own Way 5 p Protecting Your Facility 6 p Labor I: Labor Cost
11-12 PM Session 5 (Choose 1) 500 p Space Planning & Selecting Materials 501 p Determining Compatibility for Play Groups 502 p Why, When, How to Grow Your Business
1-5 PM Session (Choose 1) 7 p Management Success Series 8 p Barkleigh Pet Professional First Aid/CPR Certification 9 p To Sell or Stay
2-3 PM Session 6 (Choose 1) 600 p A Better Way to Engage 601 p Puppy Breath to Silver Seniors 602 p The Right Revenue Mix
NO PETS ALLOWED AT THE SHOW
THANK YOU SPONSORS!
Pet Boarding & Daycare Expo 2019 Registration One person registering per form, please • Make copies or list others on another paper Check One: Boarding Daycare Pet Sitting Grooming Retailing Training
Name (Print): Business Name: Address: City/St/Zip Phone: (
Vet Services Other:
)
_________________
Email:
1 DO
IT ALL DELUXE – $459
Education Monday through Thursday, both luncheons, Monday Keynote, two-day trade show. You may go in & out of educational sessions. Some sessions overlap.
2 DO
IT ALL – $389
Education Monday through Thursday, Monday Keynote, two-day trade show. You may go in & out of educational sessions. Some sessions overlap.
3 GOLD
– $369
Education Tuesday through Thursday, both luncheons, Monday Keynote, two-day trade show. You may go in & out of educational sessions. Some sessions overlap.
4 SILVER – $299
Education Tuesday through Thursday, Monday Keynote & two-day trade show. You may go in & out of educational sessions. Some sessions overlap.
5 BASIC
DELUXE – $269
Wednesday and Thursday seminars, both luncheons, two-day trade show. 6 BASIC
– $199
Wednesday and Thursday seminars, two-day trade show 7 TRADE
SHOW SPECIAL – $15
Two-day trade show
TRADE SHOW – $10 per day ($15 at door) 8 Wednesday 9 Thursday
Make Checks Payable to:
Barkleigh Productions, Inc. 970 W. Trindle Road • Mechanicsburg, PA 17055 (717) 691-3388 • FAX (717) 691-3381 email: info@barkleigh.com PBDE19
#
A LA CARTE
PACKAGES
MONDAY EVENTS 10
Your Dynamic Dog Daycare
TUESDAY EVENTS 11
Getting out of Your Own Way
12
Protecting Your Facility
13
Labor I: Labor Costs
$149 $79 $79 $79
14
Management Success Series
$149
15
First Aid / CPR
$149
16
To Sell or Stay
$149
WEDNESDAY EVENTS 17
Wednesday Program Sessions
$149
18 Wed. Individual One Hour Sessions (each) $49
# _________ x $49 = $ ____________
19 Wed. Individual Two Hour Sessions (each) $79
# _________ x $79 = $ ____________
20
Wednesday Luncheon
$39
THURSDAY EVENTS 21
Thursday Program Sessions
22 Thursday Individual Sessions (each)
$99 $49
# _________ x $49 = $ ____________
23
Thursday Luncheon
$39
For online registration and more information about the show, visit
www.PetBoardingExpo.com Refund Processing Fee - $30
Programs are 20% higher at the door if available! Total: $________ Check MC/Visa/Discover/AMEX
Name on Card: ______________________________________ #___________________________CVV_______ Exp. Date: ____________________________
Change Service Requested
Barkleigh Productions, Inc. 970 West Trindle Road Mechanicsburg PA 17055 Presorted Standard US Postage PAID Permit #4475 Baltimore, MD