Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
LEADING SOFTWARE SOLUTIONS FOR GOLF, SPA & LEISURE INDUSTRIES WORLDWIDE Concept Software Systems is a global leisure software, development and consultancy company specialising in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. The Concept Software Systems philosophy has been and always will be heavily focused around client satisfaction, support and communication. We listen, understand and work with each and every client to maximise their experience, providing flexible, bespoke and tailor-made software solutions.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
There are more than 2,200 Concept Software modules installed worldwide. As of October 1st 2013, these modules were installed in 490 separate sites in 62 countries.
Each pin represents a country where Concept has an installation
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Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
BACK
Concept has successfully grown its global install-base via a network of carefully selected distributors and partners, combined with the requirements of key major accounts.
What criteria do these major accounts look for? 1. A Truly Global Solution that matches their Growth Ambitions 2. A complete integrated solution that caters for golf, spa & leisure management 3. A local solution catering for the different language, cultural and tax/fiscal requirements. Besides having a physical presence, our regional and national partners can demonstrate, sell, install and support Concept in the following languages: English UK, US & Australia
Spanish
Portuguese
French
Italian
German
Thai
Russian
Korean
Japanese
Chinese Traditional & Simplified
Arabic & Greek being implemented
4. Provides a Full Resort Solution with Micros, including advanced integration to Micros POS, Opera PMS, E-Commerce, Micros Payment Gateway and Micros Q&A. 5. Concept are Oracle Partners and provide Oracle Embedded databases as well as Oracle DBA services. 6. The Concept Solution is PCI-PA-DSS Certified 7. Credibility... Over 20 years in the market.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Major Accounts
Services
Independents
Concept Product Suite
Case Studies
Concept has an impressive client list that includes many of the world’s premier hotel groups. Concept is selected as a preferred vendor or in many cases sole vendor for these major chains as a result of years of investment in developing multi-lingual, global solutions complimented by reputable strategic partners and distributors. Some of our major accounts include:
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Major Accounts
Services
Independents
Concept Product Suite
Case Studies
In addition, some of the best golf courses and resorts use Concept products, such as 90% of the Portuguese golf market, the World’s largest Spa at the Venetian Las Vegas, and prestigious venues including the following:
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Major Accounts
Services
Independents
Concept Product Suite
Case Studies
The following case studies provide an indication of how Concept is utilised at the world’s leading hospitality venues:
VIEW CASE STUDY
VIEW CASE STUDY
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Distributor List
Support & Training
Services
Concept Product Suite
Strategic Partner List
SALES Concept has successfully grown its global install-base via a network of carefully selected distributors and partners. One of the key factors that our clients consider when purchasing Concept is that we provide a local solution. Besides having a physical presence, our regional and national partners can demonstrate, sell, install and support Concept. In the majority of cases, these partners also represent Micros and combined with Concept distribute an integrated “local” resort solution. For more details on Concept’s local partners, please refer to “Contacts” on our home page or click here>> to request more information.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Distributor List Distributor Name Web Address APAC SysSys www.spaschina.cn Shiji www.shijinet.com.cn Brainwave / TBC Unicorp Micros Korea www.micros-fidelio.co.kr Micros Japan www.micros-fidelio.co.jp MICROS-Fidelio Philippines www.micros.com.au Business Vision 2000 www.bv2000.com.pk
Support & Training
Services
Concept Product Suite
Strategic Partner List
Countries
Distributor Name Web Address Countries China Africa Datalink Solutions Informatiques www.datalink.ma Cote d’Ivoire China Djibouti India Equatorial Guinea Sri Lanka Gabon Maldives Mauritania South Korea Niger Japan Senegal Philippines T’Chad Singapore Togo Pakistan MICROS FIDELIO Afrique Sarl & Ltd. www.micros-fidelio.eu Morocco Tunisia Americas Micros Systems Inc & Catena Lifestyle Distribution www.micros.com Canada Novocom www.novacom.co.ke Eritrea www.catenasystem.com Mexico Ethiopia USA Kenya Rwanda Europe Micros Fidelio Gmbh EAME www.micros-fidelio.eu EAME South Sudan Micros Systems UK Ltd www.micros-systems.co.uk UK Sudan MICROS-Fidelio (IRELAND) Ltd Ireland Tanzania MICROS-Fidelio France S.A. www.micros-fidelio.fr France Uganda MICROS-Fidelio Italia S.r.l. www.micros-fidelio.it Italy Burundi Eurotel Hospitality www.eurotel.gr Cyprus Current Link www.current-link.com Nigeria Greece Micros South Africa www.micros.co.za Zambia Mastel www.mastel.es Spain Zimbabwe www.conceptsoftware.es Andorra Mozambique Latin America Namibia Micros Fidelio www.micros-fidelio.at Austria Malawi Hugin Sweda www.huginsweda.bg Bulgaria Republic of HRS – Hospitality & Retails Systems www.hrs.ru Azerbaijan the Congo Russia Advanced Computer Technology www.act-eg.com Egypt Ukraine Middle East Key Information Technology www.kit.ae Bahrain Africa Datalink Solutions Informatiques www.datalink.ma Algeria United Arab Benin Emirates Libya Oman Burkina-faso Jordan Data Systems www.jds.com.jo Jordan Cameroon Enhanced Engineering & Multi – Technologies Co. www.eemckuwait.com Kuwait Morocco Techno Q www.technoq.com Qatar Tunisia Saudico www.saudico.net/web2 Saudi Arabia Mali Natco www.natcoyemen.com Yemen
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Distributor List Dealer Partners
Services
Concept Product Suite
Strategic Partner List Web Partners
Micros
Golfswitch
SysSys
Golfbreaks.com
Unicorp / Brainwave
LinksRez
LinksRez
Teeofftimes.co.uk
Mastel
Quick18 Hole19
Technology Partners:
Seara
Intelligent Golf
Continerte
Micros
Cardola
Oracle
Iris
Devsuite by TechExcel
Golfboo
Qlikview
VisitPortugalGolf.com
Mastel Embarcadero QAS Experian GB Group
Credit Card Merchants
Serenata
Shift4
Feefo
Elavon
Go-Global by Graphon
Six Card Solutions
Z-Direct
SMS Preferred Vendor Textmagic
PCI / Security
Skype
Foregenix
Notis
Trustwave
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
SUPPORT Concept operates with a strict service level agreement to ensure all Concept customers, irrespective of location, receive a superior level of service. First-Line Support is carried out via multi-lingual Support Centers all over the world. Second and Third-Line Support is serviced via the 24/7 Concept Support Team located in the Concept Corporate Headquarters in Europe.
To refer to our Service Level Agreement, click here>>
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
SUPPORT: Concepts 24/7 support network helps bridge gaps between you and your product. We blend up to date industry knowledge and Concept solutions to keep one step ahead of the ever demanding leisure industries.
INSTALLATION, TRAINING & PROJECT MANAGEMENT: Project management, consultation, installation, technical services and training.
RETRAINING COURSES: On-site or remote local language training/retraining for all Concept product suites.
ORACLE DATABASE ADMINISTRATION: Distribute and support Oracle Embedded Licenses for Concept product suite.
SOFTWARE AUDITING AND CONSULTANCY: Experienced consultants to assist any property in achieving business objectives.
DEVELOPMENT AND CUSTOMISATION: Concept continues to invest over 70% of gross annual income on further development of core applications, web services and 3rd party interfaces.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
Concept Products
THE CONCEPT PRODUCT SUITE Concept is designed with flexibility in mind. Being modular, the product can, and has been, marketed to the following:
Principal Markets:
- High End Golf Resorts
- Spas within Luxury Resorts
Secondary & Alternative Markets:
- Member Clubs
- Country Clubs
- Leisure and Fitness Centres
- Day Spas
- Retail Shops
- Touring and Excursion Facilities
The following product section provides an insight of the different modules available. For detailed information on the full Concept product suite and integration to 3rd party solutions, please refer to the Concept Product Marketing Announcement>>. This document also contains specifics on how Concept is ordered and details the pricing model used by the Concept distributors.
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Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Concept Product Suite
Web Services
Interface Center
CONCEPT SPA & LEISURE SOFTWARE (PREMIUM) As the preferred choice for the world’s premier spas, hotels, resorts and leisure venues, Concept Spa & Leisure software is a bespoke, scalable and flexible solution designed to seamlessly manage business activities, reservations and client schedules. • Management of Spa Scheduling for Treatment Rooms, Staff and Resources • Multi-property billing information
Demo
• Seamless integration to membership application for instant profile and • Availability Search wizard & Wait List functionality • Contra-indication questions and Medical controls • Scheduled Activities and Tour Scheduling • Integrated to Opera PMS • Logical integration with Concept POS for easy guest check-out • Inventory Management to control treatment materials and resources
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Spec Sheets »
• Commission Tracking
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Membership & CRM
Sales
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
« BACK TO SPA PAGE
Demo Spec Sheets »
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
CONCEPT GOLF MANAGEMENT SOFTWARE (PREMIUM) The complete enterprise solution for the world’s leading golf resorts and venues. Concept Golf Premium caters for all the software needs of a golf operation from tee-time management to web bookings. • Customizable Colour Coded tee-sheet • Multiple Start List views including Multi Course view • Seamless integration to membership application for instant profile and
Demo
• Rental item management billing information • Group / Society booking features • Integrated to Opera PMS • Logical integration with Concept POS for easy guest check-out
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Spec Sheets »
• Wait list and Turnaway functionality
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Membership & CRM
Sales
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
« BACK TO GOLF PAGE
Demo Spec Sheets »
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
CONCEPT POS SOFTWARE The Concept POS can operate as a standalone solution or integrated with Concept Golf and Concept Spa & Leisure. The Concept Inventory Management Module compliments Concept POS and manages all purchasing, receiving and stock counting requirements. Concept POS integrates with the industry leading 3rd party solutions for PMS, Credit Cards, Loyalty and Accounting. • Touch Screen and barcode compatible • Credit Control and Spend analysis • Seamless check-in functionality to Concept Spa and Golf Applications • Service Charge and Gratuity tracking • Gift Card / Certificate Management • Fully integrated Inventory Management • Multiple Warehouse locations • Comprehensive Article management (Colours, Sizes, Tax values) • Physical Inventory Management with handheld scanners
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Spec Sheets »
• Interfaces to leading PMS, credit card and loyalty solutions
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
CONCEPT MEMBERSHIP This module has been designed to act as either a stand-alone Membership Billing & Management System or to operate with complete integration with the other Concept modules, MICROS POS and the Opera Enterprise Suite.
This particular module has been designed to manage pre-membership sales and membership marketing sales productivity, efficiency and customer retention.
Membership Spec Sheet »
CRM SOFTWARE
CRM Spec Sheet »
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
CONCEPT BUSINESS INTELLIGENCE SOFTWARE Concept Business Intelligence is a new dynamic reporting tool aimed at providing properties and operations with a simple but effective method of extracting valuable information contained within the Concept applications for business analysis. Business Intelligence takes full advantage of multi-core platforms, allowing thousands of user’s access Demo
to billions of lines of data. Concept BI is a web-based and mobile solution enabling easy and secure access to key decision-making information.
Spec Sheets »
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Membership & CRM
Sales
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
« BACK TO BI PAGE
Demo Spec Sheets »
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Online Spa
Services
Web Services
Online Golf
Concept Product Suite
Interface Center
Online Memberzone
iPad
WEB SERVICES Concept’s web based products have been developed to provide leisure companies with the very latest on-line technology. Concept provides a range of Web Services from on-line booking engines, to mobile solutions. Concept’s Web Services are also utilised by a number of 3rd Party solutions to securely connect to the Concept applications.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Online Spa
Services
Web Services
Online Golf
Concept Product Suite
Interface Center
Online Memberzone
iPad
ONLINE SPA RESERVATIONS Seamless interaction with the Concept database for online Spa and Leisure activities is available with Concept Web Services, providing properties with the ability to link the Spa and Leisure web service to their main website, accessible to members and non-members alike. While maintaining full control of available activities & treatments, reservations can be booked and paid for easily on the Internet or a mobile device. Key Functionality: • Full control over booking access to complexes, treatments, activities & times. • Collection of Mandatory Profile details during booking process • Live & seamless agenda reservation updates with booking & profile details. • Booking confirmation e-mail for both client and property
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Online Spa
Services
Web Services
Online Golf
Concept Product Suite
Interface Center
Online Memberzone
iPad
ONLINE GOLF RESERVATIONS Concept boasts a highly flexible and comprehensive online booking engine. This engine enables users to access real-time golf tee-time inventory via their own website and make reservations directly to the Concept database. Key Functionality: • Full control over booking access restrictions (times and player types) • Collection of Mandatory Profile details during booking process • Seamless credit card payment / confirmation for non members • Booking confirmation e-mail for both client and property. • Live and seamless tee sheet updates with reservation and player details
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Online Spa
Services
Web Services
Online Golf
Concept Product Suite
Interface Center
Online Memberzone
iPad
CONCEPT ONLINE MEMBER ZONE Due to the increased demands for member retention in the club and membership market, Concept has released a number of Member Zone web Services aimed at club-member interaction on-line. The Member Zone is a customisable solution that enables members to register on-line, update their profile information, view their account, spend history and make reservations. The member zone also interfaces with Concept for Intelligent Golf, a whitelabel tournament and handicaps solution, whereby members can enter events on-line, update their golf scores and view tournament results.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Online Spa
Services
Web Services
Online Golf
Concept Product Suite
Interface Center
Online Memberzone
iPad
IPAD With the ever increasing demands from the Spa industry to streamline business operations, time efficiency and eco-friendly policies, Concept has released its iPad Spa app that enables guest check-in, digital consultation questionnaires and signature capture. Enhanced functionality also enables membership data capture, subscriptions, renewals and preference tracking.
Demo
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Membership & CRM
Sales
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
« BACK TO IPAD
Demo
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Spa
Worldwide
Golf
Concept’s Clients
POS
Sales
Membership & CRM
Support & Training
Business Intelligence
Services
Web Services
Concept Product Suite
Interface Center
CONCEPT INTERFACE CENTER Concept has a portfolio of more than 100 interfaces to suit the needs of our global install-base. These include PMS, POS, Credit Card, Accounting and best-of-breed 3rd party connections. Most notably via our global partnership, Concept fully integrates to the Micros product suite, including Opera, Suite8, Micros POS, Micros Payment Gateway, QA and Micros E-Commerce.
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General E-mail: info@mastel.es | Support E-mail: atencionclientes@mastel.es | www.conceptsoftware.es
Company Philosophy
Worldwide
Concept’s Clients
Sales
Support & Training
Services
Concept Product Suite
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