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Quality policy

Quality policy

............................................ SERVICES

With the aim of providing comprehensive care to our patients in Policlínica Nuestra Señora del Rosario we have all the medical specialities and specialised units, and commitment to excellence in our organisation.

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You can see our complete portfolio of services and chart of professionals at www.grupopoliclinica.

RECEPTION

In the various receptions of the hospital you will receive the information you need to be attended to conveniently.

PATIENT CARE

Located in front of the Main Reception of the clinic, located on the first floor.

INTERNATIONAL DEPARTMENT

If you need to be attended to in your language, the international department will accompany you when you the doctor visits you and when you need any clarification or follow up.

We can assist you in Spanish, Catalan, English, German and French.

SMART TV

A Smart TV is available in your room.

You can watch it after paying in advance at the machine on the second floor, next to the nursing station (Except in VIP rooms, where it is free to use).

There is a machine on the second floor where you can buy headphones, also for companions.

The TV remote control is on the bed’s headboard, next to the call button.

CAFETERIA

It is located on the first floor and its opening hours are Monday to Friday from 08:00 h to 15:00 h and Saturday from 08:00 h to 13:00 h. WIFI

The hospital has a Wi-Fi network in the entire hospital. Ask at Main Reception for the access passwords or at Emmergency Reception (holidays and weekends).

You can also connect your mobile to our pre-paid high-speed wifi network, either paying with your mobile or at a vending machine.

The hospital will not be held liable, in any case, for material damage that may occur to your mobile device.

CLINICAL DOCUMENTATION

If you want to be given copies of the documents, reports or data of your medical history, you can ask the Reception staff located at the main entrance for this information.

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