Quick Bites 2019-20 Cookie Program
Welcome to the 2019-20 Cookie Program! As cookie entrepreneurs, girls learn valuable life skills while earning money to fund troop adventures and activities like camping, community service projects, travel, and more. All of this is possible because of you, our amazing volunteers, who dedicate valuable time and effort to supporting girls in the cookie program. Thank you for everything you do to ensure this program is an enriching, safe, and exciting experience for all girls.
COOKIE CUPBOARDS ANDOVER 143 Abbott Street Andover, MA 01810
DORCHESTER 150 American Legion Hwy Dorchester, MA 02124
HINGHAM 26 Burr Road Hingham, MA 02043
MARLBOROUGH 212 Phelps Street Marlborough, MA 01752
MIDDLEBORO 111 E Grove Street Middleboro, MA 02346
SUFFOLK DOWNS 525 William F. McClellan Hwy Boston, MA 02128
NOVEMBER 2019 12 Smart Cookies online Prep Talk 21 Smart Cookies registration email sent to all registered girls and Troop Cookie Coordinators who have submitted required paperwork 21 Girls can begin selling online through Smart Cookies 24 CookieFest at Bentley Arena, Waltham 25 Smart Cookies opens for Planned Order entry DECEMBER 2019 3 Cookie Cupboards Open 11 Smart Cookies online Prep Talk 17 Scheduled withdrawal from troop bank account 24 All GSEMA offices close for the holidays at 3 PM JANUARY 2020 2 Council Cookie Cupboards and offices open 13 Smart Cookies online Prep Talk 16 Scheduled withdrawal from troop bank account 20 All GSEMA offices are closed FEBRUARY 2020 13 Scheduled withdrawal from troop bank account 17 All GSEMA offices are closed 27 Smart Cookies online Prep Talk 28-1 National Girl Scout Cookie Weekend
WEST DENNIS
MARCH 2020 1 Last day to enter a Planned Order 2 Recognition Opt-out forms due to GSEMA and last day to register girls for the Cookie Program 7 Cookie Program ends and all Cookie Cupboards close 11 Last day to allocate packages to girls, submit recognition orders, and transfer packages to troops in Smart Cookies 12 Scheduled withdrawal from troop bank account 31 Scheduled withdrawal from troop bank account and last day for girls to sell cookies
109 Main Street West Dennis, MA 02670
APRIL 2020 6 Recognitions shipped to Service Unit Cookie Mentors
WRENTHAM
MAY 2020 TBD Cookies for a Cause at Hanscom Air Force Base 17 500 Club Celebration at Canobie Lake Park
WALTHAM 265 Beaver Street Waltham, MA 02452
WAYLAND 24 Oxbow Road Wayland, MA 01778
560 Washington St, Unit 2 Wrentham, MA 02093
Getting Started A successful Cookie Program is girl-led. Work with girls to create a year-long troop activity plan, then set cookie goals to support the troop budget. Download the GSEMA Troop Budget Plan at gsema.org/forsellers. o Ensure all girls are registered members for the 2019-20 troop year.
If you need to be introduced to your SUCM, please email customercare@gsema.org.
o Complete the required paperwork (available at gsema.org/forsellers): o Troop Cookie Coordinator (TCC) Volunteer Agreement o 2019-20 Troop Bank Account Form o 2019-20 Annual Girl Permission Form (all caregivers must complete for their girls)
o Log into Smart Cookies. Once your troop has completed the required paperwork, the TCC will receive an email from Smart Cookies with a registration link.
o Review the digital Cookie Book (gsema.org/forsellers) for all program policies and procedures. o Ensure each girl has cookie selling materials. Service Unit Cookie Mentors (SUCMs) for each town will provide TCCs with a packet of troop materials, which includes a copy of Quick Bites, cookie order card, recognition insert, parent guide, money envelope, and receipt booklet.
o Join an online Prep Talk and/or review training videos on gsema.org/forsellers. TCCs are responsible for the following in Smart Cookies: o entering Planned Orders o entering booth locations o allocating packages to girls o submitting recognition selections o managing troop finances o managing troop inventory
What's new this year? IMPROVED CREDIT CARD EXPERIENCE • Troops will now be able to use Smart Cookies to accept credit card payments at booth sales. This feature will be available in the TCC account. • Accepting credit card payment in Smart Cookies is easier and faster with a new streamlined process. • GSEMA will be covering all fees for credit card transactions made through Smart Cookies.
NEW COOKIE PACKAGING! Girl Scouts has updated the cookie packages with current photos of girls, updated nutritional labels, and Halal certification.
New to the Cookie Program? Review the Cookie Rookie section of the digital Cookie Book (gsema.org/forsellers) for full program details, a glossary of cookie terms, and advice on how to hold a booth sale, policies, and more!
How Girls Sell Cookies ORDER CARDS Girls use order cards to collect orders, and report them to the Troop Cookie Coordinator.
DIRECT SALES, BOOTH SALES, OR COUNCIL ORGANIZED BOOTH SALES (COBS) Troops pick up cookies at a Cookie Cupboard after placing a Planned Order and sell direct to customers.
SMART COOKIES MOBILE Girls collect orders in person and enter them into abcsmartcookies.com to collect payment and delivery information.
SMART COOKIES E-CARDS Girls create and send e-cards to friends and family. Customers can order and pay online, and choose to have cookies shipped directly to them.
THE COOKIE LINE UP (L TO R) Lemonades™ • Thin Mints® • Peanut Butter Sandwich • Caramel deLites® • Shortbread Peanut Butter Patties® • Caramel Chocolate Chip (Gluten & Nut-free) • Girl Scout S’mores™ Thanks-A-Lot®
The Perks TROOP PROCEEDS Troops earn $0.90 per package sold. Cadette, Senior, and Ambassador troops may choose to opt out of the recognition program and earn an additional $0.05 per package. Troops opting out of recognitions are eligible for the theme patch and 500 Club once they achieve the required milestone and packages are allocated in Smart Cookies.
COOKIE CREDITS In addition to recognition items, girls can also earn Cookie Credits once they have sold 100 packages of cookies. Credits can be used for GSEMA programs and camp, in GSEMA shops (excluding online), at camp trading posts, and for GSEMA or GSUSA Destinations programs.
Number of Packages Sold
Cookie Credit Earnings Rate (per pkg.)
100-199
$0.10
200-499 500+
$0.15 $0.20
Money Management 2019-20 COOKIE PAYMENT SCHEDULE All cookie payments made to GSEMA are collected via scheduled automatic withdrawals from the troop bank account. Visit gsema.org/forsellers for more information.
Balance Due as of Date
Withdrawal Date
Percent of Balance Due to be Withdrawn from Troop Bank Account
Dec 12
Dec 17
30%
Jan 12
Jan 16
50%
Feb 9
Feb 13
60%
March 8
March 12
70%
March 12
March 31
100%
DELINQUENT PAYMENTS GSEMA will address delinquent payments. If payment is not made by a caregiver who has taken responsibility for cookies, please complete and submit a Delinquent Payment Form, along with the Annual Girl Permission Form and all supporting documents, as soon as the situation occurs to Travis Sammons at tsammons@gsema.org. More information is available at gsema.org/forsellers.
Resources GSEMA.ORG/FORSELLERS
TEAM APP
Visit the For Cookie Sellers webpage for all necessary forms, trainings, and the digital Cookie Book.
The Product Program team will provide real-time updates via Team App on weather closures, deadlines, urgent cupboard information, and helpful tips. Download this free app to your smart phone then search "GSEMA Product Program" team.
DIGITAL COOKIE BOOK The digital Cookie Book is an in-depth resource that covers every aspect of the cookie program (found on gsema.org/forsellers).
COOKIE ENEWSLETTER (EVERY SUNDAY) Our Sunday cookie enewsletters will give volunteers a heads up on what is coming up in the Cookie Program.
COOKIE CUPBOARD HOTLINE 844-PB-PATTI (727-2884)
GSEMA CUSTOMER CARE 844-306-GSEM (4736) or customercare@gsema.org
SMART COOKIES TECH SUPPORT 800-853-3730 or ABCtech@westonfoods.com
Smart Cookies • abcsmartcookies.com Ordering Cookies for your Troop All cookies are ordered through Planned Orders in Smart Cookies and are picked up at Cookie Cupboards. The deadline to enter Planned Orders in Smart Cookies is 10 PM Sundays. Cookies can be picked up throughout the week. TCCs can place as many orders as necessary throughout the cookie program. Cookies are ordered by the case. There are 12 packages in a case. The name and phone number of the volunteer picking up the cookies must be included in the Order Notes field in the Planned Order. A photo ID is required to pick up cookies. To correct or adjust an order, call the Cookie Cupboard hotline at 844-727-2884.
HOW TO PLACE A PLANNED ORDER: 1
In Smart Cookies, Choose Planned Orders under the Orders tab
2
Select cupboard, pick-up date, and time
3
Enter the number of cases for each cookie variety in the “Cases” column
4
REQUIRED! Enter the pick-up person’s name and phone number in the “Order Notes” box
5
Check the order for accuracy and click “Save”
6
Review Manage Orders screen to verify
A "Typical" Order There are nine cookie varieties and are sold for $5 per package. The number in parentheses is the number of cases in a standard Cookie Cupboard order for a busy four-hour booth sale. Thin Mints® (9) Caramel deLites® (5) Peanut Butter Patties® (3) Girl Scout S’mores™ (3) Lemonades™ (3) Thanks-A-Lot® (1) Peanut Butter Sandwich (1) Shortbread (1) Caramel Chocolate Chip, gluten and nut free (1 while supplies last)
How Girls Sell Online In Smart Cookies, girls can create goals, track their progress, send e-cards, view and select recognitions, and more. Girls can post their online cookie sale links to appropriate, family- and friend-facing social media pages, such as a private Facebook page. Please remember that girls, not caregivers, sell Girl Scout Cookies. Girls can sell online in two ways:
DIRECT SHIP A customer places an order and pays online, and cookies ship to them directly. GSEMA will pay 50% of the customer’s shipping costs for all orders of five packages or more.
GIRL DELIVERY A customer places an order online, and the Girl Scout delivers cookies and collects payment in person.
GSEMA’s health and safety policy does not allow cookies to be returned or exchanged in the Cookie Cupboard. However, you may exchange damaged cookie packages.
Troop to Girl Transfers A Troop to Girl Transfer in Smart Cookies is the way to give girls credit for selling packages picked up from a Cookie Cupboard. Allocating packages throughout the program allows girls to track their progress. All troop packages must be allocated by March 11. TIP: Use the Booth Divider in Smart Cookies to allocate packages sold during a booth sale.
HOW TO CREATE A TROOP TO GIRL TRANSFER 1
Choose Transfer under the Orders tab, then select Troop to Girl from the drop down.
2
The “From” row is pre-loaded. In the “To” row, click on the row with “Service Unit,” “Troop,” and “Girl.” Boxes will appear with the service unit and troop number pre-selected. Click on the girl you are transferring to, and click “Apply.”
3
Enter the number of packages per cookie variety to transfer in either the “Packages” or “Booths Packages” column. If you do not know which to choose, please reference the digital Cookie Book. • If you do not know the actual number per cookie variety, pick one variety and enter the total amount.
4
Add any order notes (optional), and click “Save” to complete the transfer. • At this point you can print a receipt, delete the order and start over if you made a mistake, or click “Make Another Transfer” to continue.
Smart Cookies is the Girl Scout Cookie Program online portal. Volunteers and girls are able to manage every aspect of their cookie business from a smartphone, tablet, or computer.
Inventory Tracking Always keep an accurate inventory of cookies on hand. Unsold cookies are the troop’s responsibility. Communication with families throughout the program is the best way to avoid excess inventory. Proactively share deadlines and expectations for money collection with families, and always provide receipts for cookies distributed to and payments received from families.
HELPFUL REPORTS Troop Balance Summary Report: to review all financial transactions generated, and balance owed to GSEMA. Girl Cookie Totals Summary Report: to see if package allocation to girls is up-to-date so they can track their progress toward their goals. Mobile and Ecard Summary Report: to check girls’ online sales progress. • This report will help track orders collected online that require girl delivery.
Set Your Goals Set Your Goals Set Your Goals
Girl Scouts of Eastern Massachusetts
The Girl Scout Cookie Program begins Dec 3, 2019. Smart Cookie sales begin Nov 21.
GSEMA.ORG ƕ ëççŖæãéŖ . ļçêæéĽ
Girl Scouts of Eastern Massachusetts Girl Scouts of GSEMA.ORG ƕ ëççŖæãéŖ . ļçêæéĽ Eastern Massachusetts
The Girl Scout Cookie Program begins Dec 3, 2019. Smart Cookie sales begin Nov 21. The Girl Scout Cookie Program begins Dec 3, 2019. Smart Cookie sales begin Nov 21.
GSEMA.ORG ƕ ëççŖæãéŖ . ļçêæéĽ
Theme Patch 25+ packages
Drawstring Bag 50+ packages
Brandana Headband 70+ packages
Travel Journal 100+ packages
T-Shirt AND Super Patch 115+ packages
Theme Patch 25+ packages
Drawstring Bag 50+ packages
Brandana Headband 70+ packages
Travel Journal 100+ packages
T-Shirt AND Super Patch 115+ packages
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Brandana Headband 70+ packages
Travel Journal 100+ packages
T-Shirt AND Super Patch 115+ packages
Camp Lantern 150+ packages
Small Fox Plush 175+ packages
Crystal Room Light 200+ packages
Large Fox Plush 300+ packages
Waterproof Bag AND H2GO Water Bottle 400+ packages
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Small Fox Plush 175+ packages OR AND YOUR CHOICE OF
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OR Hoodie 750+ packages
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Hoodie *type or colorDuffl Bager AND Luggage maye diff from imageTag shown 750+ packages 1000+ packages
Patches Hoodie AdditionalDuffl e Bag AND Luggage Tag 750+ packages 1000+ packages
*type or color may differ from image shown
Additional Patches *type or color may differ from image shown Online Patch 10+ packages sold online, Smart Cookies Direct Ship
Diamond headlamp, ultra-light Oculus camp Go VRchair, Headset* OR Helinox compact Backpacking Kit* (Black waterproof binoculars) Diamond headlamp, ultra-light 2000+ packages Helinox camp chair, compact waterproof binoculars) 2000+ packages
Additional Patches
Crossover Patch Participated in the Fall Product Program by selling 10+ items AND participate in the Cookie Program by selling Goal Getter Patch Online Patch Cookie Share Patch Achievement Bars Crossover Patch25+ packages. Opt OutFall troops can CEO for the Day with Send 12+ emails in 10+ packages sold 10+ Cookie Share Available from 100+ to Participated in the Product earn this patch too!items Limo Ride packages sold 5,000+ Program by selling 10+ Smart Cookies online, Smart Cookies Goal Getter Patch Online Cookie Share Patch Achievement Bars CrossoverinPatch Top G.I.R.L will spend the day Direct Patch Ship AND participate the Cookie MY GOAL CEO the Day with Send 12+ emails in 10+ packages sold 10+ Cookie Share Available from 100+ to Participated Fall Product withfor GSEMA CEO! Programin bythe selling 25+ Limo Ride Smart Cookies online, Smart Cookies packages sold 5,000+ Program by selling 10+ items packages. Opt Out troops can Top G.I.R.L will spend the day Direct Ship AND earn participate in the Cookie this patch too! with GSEMA CEO! Program by selling 25+ packages. Opt Out troops can MY GOAL The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. ABC an official GSUSA licensee. earnBakers thisispatch too! CEO for the Day with Limo Ride Top G.I.R.L will spend the day with GSEMA CEO!
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Cookie Share Patch 10+ Cookie Share packages sold
Achievement Bars Available from 100+ to 5,000+
MY GOAL The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. ABC Bakers is an official GSUSA licensee.
The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. ABC Bakers is an official GSUSA licensee.