GROWING AND LEARNING IN A GOOD ENVIRONMENT

Name: Germaine Teoh Hui Ki

Degree: Bachelor of Business Marketing, SIM, 2015

Role: Department Manager

Employer: Decathlon Orchard

My Job

In my day-to-day responsibilities, I am in charge of my business for the department. I am also responsible for building my dream team. From there, I develop my teammates and allow them to take charge of certain sports in my department. I guide them through training and sharing the importance of managing the layout, business and providing excellent customer service. In addition, I do individual monthly meetings with my teammates to listen, share and set clear KPIs and targets to help them work towards their goals. I also ensure that my teammates are happy working together. I give them opportunities to attend training and help them build both soft and technical skills.

As the duty manager, I manage the store operations, as well. I manage store safety, security, product and cash flow, commercial dynamism, manpower availability and addressing customer complaints. Lastly, I build and execute mass plan changes to track sales for every action and strategy that I make. I plan and traject sales for the year after, and repilot sales for my business every month.

How I Got My Job

My first interview was done over phone. For the second in-person interview with two managers, I made sure to wear fitness gear! The trickiest part of the interview was the last question, “Give me three reasons why I should not hire you, and three reasons why I should.”

What set me apart from the rest was that I was bubbly and passionate about fitness. My first role was that of a sports advisor for cross training and bodybuilding.

THE HIGHS AND LOWS

I love my job because it challenges me to break out of my comfort zone, whether in interacting with others, or managing a team. What motivates me seeing people change for the better – I love developing teammates and seeing them grow.

MY HAPPIEST MOMENT AT WORK

For me, it was hearing that Decathlon Orchard’s Cross Training and Bodybuilding sales was second in the Southeast Asian region, even in the midst of the global pandemic.

Other moments include winning the Store MVP and Teammate of the Month awards, as well as watching my teammates flourish at work.

SOME ADVICE

Decathlon is a place to challenge yourself and grow in many different ways. It is not just a retail company, it is a place where you can learn to run your own business through various decisions on your own. Take a leap of faith and trust the process.

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BUSINESS FACTS

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In Singapore, we have a history of 133 years, with over 200 partners and more than 3,700 people offering services to a wide-ranging clientele consisting of multinational companies, private companies and public sector organizations.

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APPLICATION PROCEDURE(S)

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