Uni Life & Navigation

The Uni Life and Navigation Portfolio helps students navigate the University, troubleshoot common issues and adjust to a unique stage of life, with a key focus on reducing overwhelm and helping students to optimise their experience at Griffith.

In 2022, Student Guild Reception saw a 23% spike in total student enquiries compared to 2021, as campus restrictions due to COVID-19 and weather events eased throughout the year. The top areas for support included general enquiries (directions, student ID, orientation, and wayfinding), transport including go card purchases and top ups, facilities and locker/swipe card enquiries, and accommodation. Accommodation advertising continued to trend down with a 23% decrease in the number of listings advertised through the Guild compared to 2021, reflecting the lack of housing available on the Gold Coast. Conversely, services that saw growth included go card sales (up 22% on 2021) and locker hire (up 69%).

The Guild continued its partnership with Griffith University to provide a free shuttle between the Altandi heavy rail station and Nathan campus, which was a service that experienced particular growth in 2022 following an initial trial in 2021. This service facilitated 5,264 passenger trips, a 119% increase on 2021 passenger trips, helping students utilise public transport and travel between campuses more easily.

Linda Gillespie Executive Assistant

27,115+ Total student engagements STUDENT ENQUIRIES

Another area of increased engagement was the Guild’s O-Week program, delivered each trimester. A total of 6,529 students collected an O-Week bag across the year, a 33% increase on the number of bags collected across each O-Week in 2021, which indicates campus activation and student attendance had a strong return in 2022 following years of impacts largely due to COVID-19. The Guild delivered three O-Week programs comprising 38 events for Gold Coast campus students (74% in person) with attendance totalling 12,283, contributing to a vibrant campus experience and complementing the University’s core orientation activities. The Guild plans to build on this strong O-Week offering and attendance in 2023, and will also focus on services to address the cost of living challenges and accommodation shortages students continue to face.

TOP 5 ENQUIRY TYPES

⇧ 23%*

8,794 TOTAL

*percentage growth compared to 2021

1. Miscellaneous – Directions, First Aid courses, Student IDs, O-Week

2. go cards

3. Facilities/lockers/swipe card access

4. Accommodation

5. Sport and clubs

3 O-Week programs

5,264