welcome guide summer 2019
welcome to Landal Gwel an Mor Dear Guest,
Wifi code
Welcome to Landal Gwel an Mor. We hope you have had a pleasant journey.
Hottub code
Gwel and Residences Lodges On your front door key there is a barrier tag that will help you gain access into the site. To activate the barriers, please enter the code into the pin pad next to the barrier you wish to use.
Lakeside Lodges
If you are staying in our Lakeside Lodges, please park at the Famous Nine golf car park after checking in at the main reception. On your key you will find a grey fob which you will need to gain entry to the Lakeside area, just hold it to the front of the keypad next to the gate. You will also be given the code for the gate/luggage trollies upon check in.
Trollies to transfer your luggage are situated behind the golf reception as well as the recycling area. Please observe the warning signs around Clover Lake
Activities
Please see the schedule outside reception for activities, Go Active and spa availability, these can be booked at reception or online at www.gwelanmor.com on our activities or spa page. Please see reception if you need any further information and we hope you that you have a wonderful holiday at Landal Gwel an Mor Resort.
Team Gwel
Opening Times Reception 8.00am - 8.00pm
Dial 0 to call Main Reception from your lodge phone
Pool/Gym facilities 8.30am - 8.00pm
Dial 0 to call the Clubhouse from your lodge phone
(Night Security available outside of reception hours)
The Terrace Bar & Restaurant 10.00am - 9.00pm
(Last food orders including takeaway orders 8.45pm) Close for drinks at 11pm
Dial 204 to call The Terrace from your lodge phone
The Wellbeing Spa - times vary
Dial 205 to call the Spa from your lodge phone
Base Camp 9.00am - 7.00pm (Last entry 6pm)
Food available daily 9.00am - 6pm | Cooked Breakfast 9.00 - 11.00am
Dial 240 to call Base Camp from your lodge phone
Clover Lake & Famous Nine golf course from 8.00am
Dial 220 to call golf & lake reception from your lodge phone
Award Winning Cornish Luxury Holiday Resort at Portreath
wellbeing and beauty Step through the door of the Wellbeing Spa and you’re already on the way to restoring body and soul. Our Spa philosophy is centred around the human and spiritual dimensions of wellbeing and beauty. We’ve designed our treatments to appeal to both men and women and our range takes its basis from marine nature. Charges Apply
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and dinner. Join us for breakfast, lunch ng indoor Located at our award winni activity centre for kids
10 themed climbing walls
Over 2000 square feet of soft play Charges Apply
Award Winning Cornish Luxury Holiday Resort at Portreath
GREAT GREAT HERE HERE
(this is not a drill)
START DATE: 08/09/2016 END DATE: 01/01/2019 | 049401CPTSRK DO NOT REMOVE AND DESTROY UNLESS OTHERWISE INSTRUCTED
(Served at Base Camp)
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29/12/2016 11:53
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Crockery
Farm activities summer 2019 For all times and to book activities please visit www.gwelanmor.com and click on the Activities tab. Charges Apply.
Rock pooling
Award Winning Cornish Luxury Holiday Resort at Portreath
Meet the Animals
Badger Watch
Tailored for younger children, this experience gives little ones the chance to meet and greet some of our friendly farm residents. Our reindeer brothers welcome lots of attention, our foxes love to be hand-fed and many other animals are waiting to get lots of strokes and cuddles.
Settle down in our cosy hide for a sunset experience to see badgers and other nocturnal visitors in their natural habitat. Even if the animals don’t appear, you’ll see plenty of previous visits captured on our night vision badger cam.
Night Walk So much wildlife comes alive only at night, but a night lamp and a little expert know-how can reveal this hidden and magical world. Fly our barn owl at dusk, meet our hedgehogs and bat, before looking for wild badgers, owls, deer and foxes close to the farm.
Falconry Meet our harris hawk, barn owl and other beautiful birds of prey. Discover the history of falconry and the equipment used and after a demonstration, you will have a chance to fly the birds yourself (recommended for ages 8 years and upwards). Don’t forget to bring your camera - this is a wildlife experience you will definitely want to capture on film.
Wildlife Experience Join our ranger for a woodland safari to discover the wildlife that hides right under our noses! Then interact with the farm residents, including hand-feeding foxes, flying our eagle owl and meeting many other animals.
Gruffalo Join us for story time while we read your little ones the story of the Gruffalo. See the characters come to life when you meet the real thing in person including the fox, the snake, the owl and the mice! Then it will be time to venture into the woods to find their homes and go on the magical hunt for the Graffalo! See if you can spot the purple prickles and the wart on the end of his nose!
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Fun for all the family
For all times and to book activities please visit www.gwelanmor.com and click on the Activities tab. Charges Apply.
Award Winning Cornish Luxury Holiday Resort at Portreath
Archery
Body Zorbs
This is the perfect opportunity to test your skills, if you have shot before or never fired an arrow, our instructors will give you an experience you will never forget!!
Safe, great exercise, and huge fun for the whole family. Compete in an exciting selection of activities, including zorb wrestling and zorb football. Highly trained instructors and high quality equipment ensuring the best experience.
Our sessions include an array of challenges and games, can you beat our highest score? Who can pop the most balloons? This is a great activity for all the family
Inflatable ball covers your entire upper body, leaving your legs to do the running around
Sea Scooters
Water Walkerz
Get to grips with our Sea Scooters, these propel you through the water in effortless fun. Explore underwater like a secret agent by piloting your very own speedy yet silent sea scooter. Travel along at a leisurely 3-4mph through the water!
Your very own Water Walker bubble.
A must do session!
Enjoy a full safety briefing from your experienced Water Walkerz instructor so you can get the most out of your time on the water. Walk on water - or roll, bounce and spin around - the choice is yours.
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Landal Gwel an Mor: where the ocean meets a woodland retreat
Landal Gwel an Mor work alongside the David Bellamy Award and the Green Key Scheme to develop and deliver environmentally friendly holidays. Our aim is that we all work together to make your holiday carbon neutral. DURING YOUR STAY Please ensure you always have your lodge thermostat to the minimum setting required and please turn it off on departure. We ask that you don’t open the windows to cool down your lodge. Energy saving and LED lamps have been fitted so please turn these off when not required and on departure. Please do not run the tap when brushing your teeth and remember the longer you spend in the
shower or how high you fill your bath all have an impact on our beautiful Cornish environment. Please place a housekeeping card on any beds that are not used along with towels to save water and energy when we prepare for the next guests. RESORT Solar panels on the club house are fed back into the grid and charge some of our car charging points as well as the pool area, so you can enjoy your swim knowing the electric power is coming from the Cornish sunshine. Did you know we also use a product called heat saver which creates an invisible film over the pool water to keep heat in? Yes that’s a real thing.
Award Winning Cornish Luxury Holiday Resort at Portreath
Please use the poolside showrers before entering the swimming pool. All the fish on our menu and specials board come from sustainable sources as we are part of the Cornwall Good Seafood Guide. All our Costa takeaway cups are made from recycled paper, and our plastic cold drinks cups are made from 70% recycled plastic. The coffee beans and cocoa powder we use are all Rainforest Alliance Certified. We work with the local community and groups like #loveportreath and the Parish Council to ensure your holiday has a positive effect on the local environment. WASTE AND RECYCLING A central area is provided in both the Scandinavian and Residence areas for paper, card, can/plastic and glass. We do monitor with our waste partners Biffa how much of your waste goes to landfill or is recycled. Please use the Landal recycle bag we have provided under your sink and ensure the bags are left clean and ready for the next guest. In the Residence lodges you have two bins, one can be used for general waste and one is for your recycling. We are almost plastic free and switched to tinned water and reduced plastic and packaging in all sorts of fun ways across the resort. Our take away containers are all recyclable and we have been part of the Final Straw scheme for over a year dropping our use of straws by 98% and using biodegradable straws as a substitute. We have child friendly recycling points at Base Camp to encourage recycling at a young age. We are also proud to be part of the water refill scheme, so if you have a water bottle you can refill it in our Restaurant and Base Camp free of charge and we also do this for locals and visitors as well. LANDAL AND ECOLOGY Landel Gwel an Mor is committed to providing a wide range of wildlife habitats for a variety of wild and our resort animals. We also provide a permanent home for many rescued animals.
We transport guests to the beach for our rock pooling sessions and you will also learn about the local environment and how to keep our oceans and beaches plastic free. Join us at Feadon Farm Wildlife Centre and you will gain an environmental and ecological education in a fun unique setting. Planting of bee-friendly plants is part of what we do and we are excited about our new beehive which is next to the pond dipping area in the woods and is a first for a Cornish resort. Ask Gary and the team about the various projects carried out in order to promote the conservation of native wildlife, including our very own water vole project. TRAVEL 98% of vehicles used on site are electric which also helps to create a quieter environment. Please ask at Reception for public transport information and do use our beautiful woodland walk to go down to the village and access the beach, which is 10 minutes going down and 15 minutes coming back up. Should you need to drive, and the village car park is full there is free parking at lighthouse hill, and you can walk back to the beach via the coastal path. Why not drop the family off and park up for free? Bikes are available to hire for The Hub in Portreath and they will deliver and collect the rentals to and from your lodge. Phone: 01209 844 666 Email: hello@thehubportreath.com Charging points are provided to guests with electric vehicles and you can use these FREE of charge. These are located at the side of reception, Admin and the Sales office. We have literature at reception for walks and cycle routes so please come and talk to our team. Bike and doggy wash off station located opposite reception.
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Admin building
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Tennis Court
Reception
Children’s Play Area
54
Pygmy Goat Pen
Animal Pen
55
Reindeer Pen
Chicken Pen
Club House (Wellbeing Spa/Pool)
Farm Activity Meeting Point
Walk to Beach Dog Walk
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Croquet
44
Boules
Putting
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Archery Range
Wedding Yurt
Pedestrian Access to/from The Residence
36-38
41
Events Barn
49
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Basecamp Indoor Play / Café / Climbing walls
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Feadon Farm Wildlife Centre
100
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‘The Residence’ Lodges
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1st tee
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Acces s to
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Walkway
Picnic
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Mineral Tramways
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Park Plan
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Residence Sales office
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Walk to Tehidy Woods
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Swimming Pool
Dog Waste Bin
Rubbish Bin
Key
Fire Assembly Point
Recycling Area
P Parking
Park Plattegrond
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‘The Terrace’ Restaurant/Bar
‘The T errac e’
4
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area
Golf & Fishing Reception & Cafe
P Staff parking
Coarse Fishing Lake
9
‘Lakeside’ Lodges
11-10
Wild Flower Garden
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129
Famous Nine Golf Course
Main Entrance
Mineral Tr amways
12a-12
15-14
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Lakes ide parkin g
Landal Gwel an Mor where the ocean meets Sea View Dining at Landal Gwel the woodland retreat an Mor Sea views, live music and great service in a relaxed atmosphere. The Terrace Bar & Restaurant is open daily from 10am until late for everything from coffee to lunches, afternoon tea, drinks and dinner with a side of sea views.
Our chefs are passionate about using as much of the finest locally sourced produce as they can in their dishes, from milk and vegetables to fish and meat.
Fun for all the family Little guests have their own menu With al fresco decking and a conservatory with a retractable roof and we make sure there are plenty of vegetarian, vegan and gluten free for sun drenched days and balmy dishes available. nights, it’s the perfect relaxed space The Mighty Mayhem Show. 4:30pm - 6:30pm. Tuesday for romantic dinners, family Sunday 21st May A fully lunch or planning the nextinteractive days’ fun over cocktails. children’s show with
comedy, illusion, fun & games. Free entry. Bar & food available. If you’ve had a long journey down or open at 4pm. a big day of CornishDoors adventures, then
TAKEAWAY
Tuesday 28th May
order from Takeaway menu Landal Gwelour an Mor works alongside theand David Saturday we’llBellamy deliver a delicious meal Brothers ontoThe Award and theBlues Green Keystraight Scheme 1st June develop and deliver environmentally holidays. Our to your lodge door. 6:30 - Late. shower or how high you fill your bath all have an aim is that we all workRun. together to make your impact onwith our beautiful Cornish environment. holiday carbon neutral.Free Entry. Doors open at 6:30pm entertainment from 8pm. Bar and Book a table online by going to www.gwelanmor.com then Please place a housekeeping card on any beds Hog Roast available. A fantastic fun filled family night. LODGE ECO CHALLENGES DURING YOUR STAY that areDining. not used along Towels to save 844132 water clicking on Resort and then Seaview Orwith call 01209 and energy when we prepare for the next guests. Please ensure you always have your Lodge thermostat to the minimum setting required and RESORT please turn it off on departure. We would ask that you don’t open the windows. Solar panels on the club house are fed back into grid and charge some of our car charging Energy saving and LED lamps have been fitted so From Petethe Hamilton points as well as the pool area, so you can enjoy please turn these off when not required and on your swim knowing the electric power Live acoustic covers from oneis coming of departure. from the Cornish sunshine. Cornwall’s favourite musicians Please do not run the tap when brushing your Did you Know we also use a product called heat teeth and remember the longer you spend in the
LIVE MUSIC
every Wednesday.
Award Winning Cornish Luxury Holiday Resort at Portreath
TAKEAWAY MENU If everyone used the poolside showers before swimming as we ask this would save chemicals, water and heating and would make for greener holidays even with the extra water being used.
We transport guests to the beach for our rock pooling sessions and you will also learn about the local environment and how to keep our oceans and beaches plastic free.
To place an order, please call the Terrace on ‘204’ from your lodge All the01209 fish on our menu and specials board come us at our Wildlife experience and you will gain or call 844132. Free delivery serviceJoin on-site.
from sustainable sources as we are part of the Cornwall good seafood guide. 12” stone baked base All our costa takeaway cups are made from with tomato sauce and mozzarella recycled paper, and our plastic cold drinks cups are made (v) from 70% recycled plastic. The coffee Margherita £9.00 beans and cocoa powder we use are all Rainforest Sundried tomatoes and rocket Alliance Certified. Mediterranean Vegetable (v) £10.00
Pizza
Roasted vegetables and community rocket We work with the local and groups like #loveportreath and the Parish council to ensure your Americano £11.00 Spicy pepperoni holiday has a positive effect on the local environment. Sweet Chilli Chicken £12.00 RECYCLING WithWASTE mixed AND peppers Meat Feast area is provided in both the Gwel£14.00 A Central and Pepperoni, pulled and chicken tikka Residence areaspork for paper, card, can/plastic and glass. We do monitor with our waste partners Biffa how much of your waste goes to landfill or is recycled. Classic Caesar £9.00 the Landal recycle bag we have BabyPlease gem use lettuce, croutons, anchovies, provided underparmesan your sink and ensure the bags are Caesar dressing, left clean and ready Mediterranean (v) for the next guest. £9.00
Salads
Mixed leaf, green lodges peppers, red onion, In the residence you have two bins,olives, one can be sundried tomato, cheese and mint used for generalfeta waste and one is for youroilrecycling. Add Chicken £3.00
an environmental and ecological education in a fun unique setting.
From the Grill
Planting of Beeare friendly plants of whatbun, we All burgers served onisapart brioche do and we are excited about our new Beehive with red cabbage slaw and skin on chips which is next to the pond dipping area in the woods and is a Beef first forBurger a Cornish Resort. Home-Made £12.00 Ask Garry and the team about the various projects Cajun Chicken Burger £12.00 carried out in order to promote the conservation Falafel and Spinach Burger (v) of native wildlife, including our very own water£11.00 with portobello Mushroom vole project. TRAVEL Add Pulled Pork
£3.00
Bacon, Davidstow Cheddar, £1.00 each 98% of vehicles used on site are electric which also helpsBlue to create a quieter environment. Cornish Please ask at Reception for public transport
information and do use our beautiful woodland Fish
walk to goFishcake down to the village and access the £10.00 Cornish Beach,salad, whichskin is 10onminutes goingromesco down andsauce 15 With chips and minutes coming back up. Cornish Beer Battered Haddock £12.00 ShouldSkin youon need to drive, the and village carpark With chips, peaand puree tartare sauce is full there is free parking at lighthouse hill, and you can walk back to the beach via the costal path. Why not drop the family off and park up (v) for Free?
We are almost plastic free and switched to tinned water and reduced plastic and packaging in all sorts of fun ways across the resort, our take away Garlic £3.50 Bikes areBread available to hire from the Hub in containers are all recyclable and we have been Portreath and they will delivery and pick them up Fries £3.50 Cans £1.80 partCoke, of theDiet FinalCoke, straw Lemonade scheme for over a year for you Phone: 01209 844 666 House Salad £3.50 dropping use of straws by 98% and using Bottled Beerour from £4.00 Email: hello@thehubportreath.com biodegradable straws as a substitute. Mini Prosecco 20cl £8.50 Charging points are provided for guests with Child at White Base Camp to Bottle of friendly Houserecycling Wine, points Red or £18.50 electric vehicles and you can use these FREE of encourage recycling at a young age. Bottle of Prosecco £25.00 charge. These are located at the side of reception, Cornish Ice Cream Tubs £2.50 Wewines are also proud tofrom be part the water Other available ourofmain menurefill Admin and office. Please ask the for Sales flavours scheme, so if you have a water bottle you can We have literature at reception for walks and cycle refill it in our Restaurant and Basecamp free of routes so please come and talk to our team. charge and we also do this for locals and visitors as well. for our younger guests -12 years and under. Especially for Children’s portions Bike and£5.95 doggy wash off station located opposite reception Margherita Handmade Burger & Fries WILDLIFEPizza AND ECOLOGY Pasta in Tomato Sauce Fish & Chips Gwel an Mor is committed to providing a wide with grated Cornish Cheese Chicken Strips & Chips range of wildlife habitats for a variety of wild and our Resort animals. We also provide a permanent There is a possibility of nut traces in all our dishes. If you require any information on the allergens in any of our dishes, please ask home for many rescued animals.
Drinks
Side Dishes
Dessert
Children’s Menu
a member of staff who will be able to assist you with your choice. Gluten free options available, please ask a member of staff
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While away a sunny afternoon by our peaceful
fishing lake Our two acre has been created to offer a new coarse fishing challenge in Cornwall. It’s fully stocked with carp and tench and has 12 brand new swims just waiting for you to come and spend some enjoyable time challenging your personal best.
Charges Apply
Award Winning Cornish Luxury Holiday Resort at Portreath
NEW Famous Nine golf
The Famous Nine
Relive Tiger Woods’ success
on Cornwall’s only golf course inspired by nine of the most
famous holes from around the world
Adults 9 holes From £10pp Under 16s 9 holes From £8pp
Charges Apply
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Bollo the Bear Landal Gwel an Mor welcomes
our Resort Ranger
Who is Bollo?
Bollo lives in the woods next to Feadon Farm, you might hear him snoring if you’re on one of the night walks. His best friends are the foxes at the farm, he likes playing hide and seek with them. He is way better at seeking than hiding. Bollo’s favourite food is the kids sausage and mash at the Terrace Restaurant, but he does also like to go for breakfast at Base Camp because he can play on the slide whilst he waits. When his Fox friends are busy, he likes to go and do archery. His highest score is 45 which is very good. He really wants to try Sea Scooters but he can’t swim yet!
Free
Bye Bye breakfast with Bollo
9.00-11am Every Friday - Saturday - Monday
Why not come down to Base Camp and say Bye to Bollo the Bear before you leave? Early checkouts benefit from this FREE event! Perfect to tire the kids out for your journey home.
• Bollo the Bear will be making an appearance for some games, dancing and lots of fun! • Free soft play between 9am-11am • Free Toast or cereal for each child • Colouring in • Photo opportunity with Bollo the Bear
Booking is essential for this FREE event and spaces are limited so book online at www.gwelanmor.com and click on our Go Active page. Adults do not need to book a ticket but each child must have a ticket. Proud to serve Costa available for adults as well as our Cornish cooked breakfast
Award Winning Cornish Luxury Holiday Resort at Portreath
Bollo
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Award Winning Cornish Luxury Holiday Resort at Portreath
C
Emergency Information Lodge Telephone
Treliske Hospital
To make external calls dial 9 followed by the number you require including the area code. To call another lodge dial 3 then the lodge number as follows. For lodge numbers under 10 dial 300 then the lodge number, over 10 dial 30 then the lodge number and over 100 dial 3 then the number of the lodge.
01872 250000 (Main Accident & Emergency department for Cornwall) Treliske, Truro, Cornwall, TR1 3LJ
Calls to outside lines are charged, a tariff can be provided on request.
Out of Hours Resort Emergency Number 07535 873 584 / 07894 215 936
Fire, Police, Ambulance or Coastguard 9-999 or 112 You are currently at: Gwel an Mor Resort Feadon Lane, Portreath, Redruth Cornwall TR16 4PE
Police (Non-Emergency) 08452 777444 For ‘emergency’ assistance out of normal reception hours which you feel does not require a 999 call but does require urgent attention, please contact reception on 01209 842354 to receive the emergency number from the answerphone.
NHS Direct 111
Emergency Dentist Cornwall 01872 354375
Doctor 01209 843843 Homecroft Surgery, Voguebeloth, Illogan, Redruth, Cornwall TR16 4ET 01209 340997 Cardrew Health Centre, 60 Cardrew Industrial Estate, Redruth, Cornwall TR15 1SS. Open from 8am until 8pm, seven days a week and every day of the year, they offer NHS healthcare when you need it. You can register with them or enjoy the convenience of a walk-in appointment without joining the practice.
Pharmacy 01209 843856 Boots, Illogan Pharmacy Opening Times 9.00 – 13.00 | 14.00 – 18.30
Minor Injuries Unit at Barncoose
01736 756843 Boots, Unit E, West Cornwall Shopping Park, Hayle, Cornwall TR27 5LX
01209 881688 (Approximately 10 minutes drive) Barncoose, Redruth, Cornwall TR15 3ER
Pharmacy Opening Times (Monday - Saturday) 7.30 – Midnight (Sunday) 10.00 – 17.00
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How can we improve your holiday experience?
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All feedback forms are entered into our January draw to win a luxury Cornish Hamper
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Award Winning Cornish Luxury Holiday Resort at Portreath
Sad to say goodbye We hope you have had a wonderful holiday at Landal Gwel an Mor Resort! Your holiday is not over yet - and we hope you really enjoy your remaining time as our guest. Remember our team at Reception is on hand to help you make the very most of your time here. Meanwhile, here are some guidelines to help plan your departure, so it goes as smoothly as possible for you.
Leaving your lodge Please can you vacate your lodge by 10.00 am on the day you are leaving. We would be grateful if you could put any rubbish in the glass, paper and plastic/can recycling units which you will find in the corner of the car park at Reception or at the Sales office on the Residence side. We do everything we can to be environmentally friendly, so please turn off all heating and lights when you leave.
Settling your account Please contact the Reception Team to settle any outstanding charges that were made to your lodge during your stay. If you plan to leave before 8.00 am, then please settle your account the night before and put your key through the letter box at Reception when you leave.
Bye Bye Breakfast with Bollo FREE Bye Bye breakfast with Bollo 9am-11am every Friday - Saturday - Monday Why not come down to Base Camp and say Bye to Bollo the Bear before you leave? Early checkouts benefit from this FREE event! Perfect to tire the kids out for your journey home. • Bollo the Bear will be making an appearance for some games, dancing and lots of fun! • Free soft play between 9am-11am - Free Toast or cereal for each child - Colouring in - Photo opportunity with Bollo the Bear Booking is essential and spaces are limited so book online at www.gwelanmor.com and click on our Go active page Adults do not need to book a ticket, but each child must have a ticket. Proud to serve Costa available for adults as well as our Cornish cooked breakfast Safe Journey
Team Gwel
Starting to plan your next visit? We would love to help you book your next trip to Landal Gwel an Mor Resort and we offer a loyalty to returning guests who book within 28 days of leaving, just quote LOY19. If you fancy a change next time and would like to know more about the different lodges at the resort, just speak to Reception. We will tell you everything you would like to know and will try to show you around a Lodge, whenever possible.
Thank you for choosing Gwel an Mor We hope that you have a pleasant journey home and that we will be able to welcome you back to Landal Gwel an Mor very soon.
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Summer breaks for all generations with an authentic Cornish experience. Book 2020 at 2019 prices today
Book online at www.gwelanmor.com or talk to our reception team
Book Christmas, Twixmas & New Year at Gwel an Mor let us take care of Christmas so you can make memories T 01209 842 354 E enquiries@gwelanmor.com
www.gwelanmor.com
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