Welcome Guide Spring 2021 by gwelanmor

welcome guide 2021

proud to support our

Thank you!

park after checking in via your online portal. On your key you will find a grey fob which you will need to gain entry to the Lakeside area, just hold it to the front of the keypad next to the gate. You will also be given the code for the gate/luggage trollies upon check in.

Please see reception if you need any further information and we hope you that you have a wonderful holiday at Landal Gwel an Mor Resort.

welcome to welcome to Team Gwel Landal Landal Gwel Gwel an an Mor Mor

Dear Guest, Dear Guest,

Opening Times Welcome to Landal Gwel an Mor. We Welcome to Landal Gwel an Mor. We

hope 8.00am you have had a pleasant journey. Reception - 8.00pm hope you have had a pleasant journey. (Night Security available outside of reception hours)

Pool/Gym - 8.00pm Gwelfacilities and8.30am Residences

Gwel and Residences (Subject to goverment guidlines)

Lodges Lodges

via the Guest- 9.00pm Login TheCheck-in Terrace Baronline & Restaurant 12.00pm Check-in online via the Guest Login

thetakeaway website. your lodge (Last portal food orderson including orders When 8.45pm) Close for drinks at 10pm portal on the website. When your lodge is ready for you, you will receive text number,athe message withand yourthe lodge number, the barrier code key safe code. Clover Lake &code Famous Ninethe golfkey course from 8.00am barrier and safe code. ready Spa for -you, Theis Wellbeing timesyou varywill receive a text (Openmessage subject to goverment with guidlines) your lodge

Base Camp

Lakeside Lodges

(OpenLakeside subject to goverment guidlines) Lodges

If you are staying in our Lakeside Lodges, If you are staying our Lakeside Lodges, please park at thein Famous Nine golf car please park at the Famous Nineonline golf car park after checking in via your Winning Luxury park Award after checking in viaCornish your online portal. portal. On your key you will find a grey fob On your key you willtofind a grey which you will need gain entryfob to the which you will need to gain to the Lakeside area, just hold it to entry the front of Lakeside area, just hold it to the front of the keypad next to the gate. You will also the given keypad to for thethe gate. You will also be thenext code gate/luggage be given the check code for trollies upon in. the gate/luggage trollies upon check in.

Trollies to transfer your luggage are Trollies tobehind transfer are situated theyour golfluggage reception as well situated behind the golf reception as well Dial 0 to call Main Reception from your lodge phone as the recycling area. as the recycling area. 0 to call thethe Clubhouse from yoursigns lodge phone PleaseDial observe warning around Please observe the warning signs around Clover Lake CloverDialLake 204 to call The Terrace from your lodge phone

Activities Dial 205 to call the Spa from your lodge phone Activities Please see the schedule outside

Please seefor theactivities, scheduleGo outside reception Active Dial 220 toactivities, call golf & lake reception from yourand lodge phone reception for Go Active and spa availability, these can be booked at spa availability, these can be booked at reception or toonline Dial 240 call Base at Camp from your lodge phone reception or online at on our activities or www.gwelanmor.com www.gwelanmor.com on our activities or spa page. spa page. Holiday atifPortreath Please see Resort reception you need any Please see reception if you further information and we need hope any you that further information andholiday we hope that you have a wonderful at you Landal you have a wonderful holiday at Landal Gwel an Mor Resort. Gwel an Mor Resort.

Team Team Gwel Gwel

Opening Opening Times Times Reception 8.00am - 8.00pm Reception - 8.00pm (Night Security8.00am available outside of reception hours)

Dial 0 to call Main Reception from your lodge phone Dial 0 to call Main Reception from your lodge phone

Pool/Gym facilities 8.30am - 8.00pm Pool/Gym facilities 8.30am - 8.00pm (Subject to goverment guidlines)

Dial 0 to call the Clubhouse from your lodge phone Dial 0 to call the Clubhouse from your lodge phone

The Terrace Bar & Restaurant 12.00pm - 9.00pm The food Terrace & Restaurant 12.00pm 9.00pm (Last ordersBar including takeaway orders 8.45pm) -Close for drinks at 10pm

Dial 204 to call The Terrace from your lodge phone Dial 204 to call The Terrace from your lodge phone

The Wellbeing Spa - times vary The Wellbeing Spa - times vary (Open subject to goverment guidlines)

Dial 205 to call the Spa from your lodge phone Dial 205 to call the Spa from your lodge phone

Clover Lake & Famous Nine golf course from 8.00am Clover Lake & Famous Nine golf course from 9.00am Base Camp Base subject Campto goverment guidlines) (Open

Dial 220 to call golf & lake reception from your lodge phone Dial 220 to call golf & lake reception from your lodge phone

(Night Security available outside of reception hours) (Subject to goverment guidlines)

(Last food orders including takeaway orders 8.45pm) Close for drinks at 10pm (Open subject to goverment guidlines)

(Open subject to goverment guidlines)

Dial 240 to call Base Camp from your lodge phone Dial 240 to call Base Camp from your lodge phone

Award Winning Cornish Luxury Holiday Resort at Portreath Award Winning Cornish Luxury Holiday Resort at Portreath

Charges Apply

Open subject to government guidelines

Summer Harmonising Balance 60min £65

Using our NEW range of products from Elemental Herbology Indulge and balance with a: • Five Elements Mini Facial • Blissful Shoulder & Scalp Massage • Relaxing Foot Massage • File and paint for your toes at online ororbybydialling ‘0’ ‘0’ BookBook at Reception dialling from your lodge phone from your lodge phone T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com *Terms and conditions apply - Subject to availability. Offer ends 30th September 2020. T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com

open subject to goverment guide lines

and dinner. Join us for breakfast, lunch ng indoor Located at our award winni activity centre for kids

10 themed climbing walls

Over 2000 square feet of soft play Charges Apply

Award Winning Cornish Luxury Holiday Resort at Portreath

GREAT GREAT HERE HERE

(this is not a drill)

START DATE: 08/09/2016 END DATE: 01/01/2019 | 049401CPTSRK DO NOT REMOVE AND DESTROY UNLESS OTHERWISE INSTRUCTED

(served at basecamp)

049401CPTSRK.indd 1

29/12/2016 11:53

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Crockery

Farm Activities For all times and to book activities please visit www.gwelanmor.com and click on the Activities tab. Charges Apply.

Award Winning Cornish Luxury Holiday Resort at Portreath

Meet the Animals

Falconry

Tailored for younger children, this experience gives little ones the chance to meet and greet some of our friendly farm residents. Our reindeer brothers welcome lots of attention, our foxes love to be hand-fed and many other animals are waiting to get lots of strokes and cuddles.

Meet our harris hawk, barn owl and other beautiful birds of prey. Discover the history of falconry and the equipment used and after a demonstration, you will have a chance to fly the birds yourself (recommended for ages 8 years and upwards). Don’t forget to bring your camera - this is a wildlife experience you will definitely want to capture on film.

Night Walk So much wildlife comes alive only at night, but a night lamp and a little expert know-how can reveal this hidden and magical world. Fly our barn owl at dusk, meet our hedgehogs and bat, before looking for wild badgers, owls, deer and foxes close to the farm.

Wildlife Experience Join our ranger for a woodland safari to discover the wildlife that hides right under our noses! Then interact with the farm residents, including hand-feeding foxes, flying our eagle owl and meeting many other animals.

See seasonal activity specials online (subject to change)

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Fun for all the family

For all times and to book activities please visit www.gwelanmor.com and click on the Activities tab. Charges Apply.

Award Winning Cornish Luxury Holiday Resort at Portreath

Archery This is the perfect opportunity to test your skills. If you have shot before or never fired an arrow, our instructors will give you an experience you will never forget!!

Our sessions include an array of challenges and games, can you beat our highest score? Who can pop the most balloons? Suitable for 16 years and up.

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Landal Gwel an Mor: where the ocean meets a woodland retreat

Landal Gwel an Mor work alongside the David Bellamy Award and the Green Key Scheme to develop and deliver environmentally friendly holidays. Our aim is that we all work together to make your holiday carbon neutral. DURING YOUR STAY Please ensure you always have your lodge thermostat to the minimum setting required and please turn it off on departure. We ask that you don’t open the windows to cool down your lodge.

Energy saving and LED lamps have been fitted so please turn these off when not required and on departure. Please do not run the tap when brushing your teeth and remember the longer you spend in the shower or how high you fill your bath all have an impact on our beautiful Cornish environment. Please place a housekeeping card on any beds that are not used along with towels to save water and energy when we prepare for the next guests.

Award Winning Cornish Luxury Holiday Resort at Portreath

RESORT

LANDAL AND ECOLOGY

Solar panels on the club house are fed back into the grid and charge some of our car charging points as well as the pool area, so you can enjoy your swim knowing the electric power is coming from the Cornish sunshine.

Landel Gwel an Mor is committed to providing a wide range of wildlife habitats for a variety of wild and our resort animals. We also provide a permanent home for many rescued animals.

Please use the poolside showers before entering the swimming pool.

Join us at Feadon Farm Wildlife Centre and you will gain an environmental and ecological education in a fun unique setting.

All the fish on our menu and specials board come from sustainable sources as we are part of the Cornwall Good Seafood Guide.

Planting of bee-friendly plants is part of what we do and we are excited about our new beehive which is next to the pond dipping area in the woods and is a first for a Cornish resort.

We work with the local community and groups like #loveportreath and the Parish Council to ensure your holiday has a positive effect on the local environment. WASTE AND RECYCLING A central area is provided in both the Scandinavian and Residence areas for paper, card, can/plastic and glass. We do monitor with our waste partners Biffa how much of your waste goes to landfill or is recycled. Please use the Landal recycle bag we have provided under your sink and ensure the bags are left clean and ready for the next guest. In the Residence lodges you have two bins, one can be used for general waste and one is for your recycling. We are almost plastic free and switched to tinned water and reduced plastic and packaging in all sorts of fun ways across the resort. Our take away containers are all recyclable and we have been part of the Final Straw scheme for over a year dropping our use of straws by 98% and using biodegradable straws as a substitute.

Ask Gary and the team about the various projects carried out in order to promote the conservation of native wildlife, including our very own water vole project. TRAVEL 98% of vehicles used on site are electric which also helps to create a quieter environment. Should you need to drive, and the village car park is full there is free parking at lighthouse hill, and you can walk back to the beach via the coastal path. Why not drop the family off and park up for free? Charging points are provided to guests with electric vehicles and you can use these FREE of charge. These are located at the side of reception, Admin and the Sales office. We have literature at reception for walks and cycle routes so please come and talk to our team. Bike and doggy wash off station located opposite reception.

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Sea View Dining at Landal Gwel an Mor To place an order, please call The Terrace on ‘204’ from your lodge. We offer a free delivery service on-site. For table reservations please book online.

Sandwiches Served 12-5pm

Available on White or Granary, served with Skin on Chips

Cornish Crab (subject to availability)

£12.00

Ham & Mustard

£8.00

Davidstow Cheese & Chutney

£8.00

Starters

£9.00

Selection of Bread & Marinated Olives £7.00

Sesame Chicken Goujons with Thai salad

£8.00

Pizza

Vegan V Vg

Soup of the Day

£5.00

12” stone baked base with tomato sauce and mozzarella

£12.00

Salt and Pepper Squid & Rouille

Steak, Cornish Blue Cheese & Red Onion Marmalade Ciabatta

£12.00

Falafel, Spinach Burger with Portabello Mushroom

£11.00

Margherita

Roasted Pepper & Portobello Mushroom Pizza

£12.00

Americano

£14.00

Fish Locally and sustainably caught

Cajun Chicken

£14.00

Sundried tomatoes and rocket

Spicy pepperoni and meatballs Sweet peppers and red onion

Seafood Linguine

£16.00

Cornish Beer Battered Haddock

£13.00

With skin on chips and peas

From the Grill

Pasta & Salad

All burgers are served on a brioche bun, with red cabbage slaw and skin on chips

Home-Made Beef Burger

£12.00

Cajun Chicken Burger

£12.00

Add: Bacon, £1.00 each Davidstow Cheddar, Cornish Blue Upgrade to sweet potato fries for an extra £1

West Country Gammon, Egg & Chips £13.00 Rack of BBQ West Country Ribs with Chips & Red cabbage slaw

£16.00

Terrace Steak

£22.00

Chicken & Chorizo

£14.00

Chicken Ceasar Salad

£13.00

Ceasar Salad

£10.00

Penne pasta with a creamy sauce

Side Dishes

Skin on Chips Sweet Potato Fries Garlic & Herb New Potatoes House Salad Red Cabbage Slaw Garlic Bread

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£3.50 £4.00 £3.50 £3.00 £3.00 £3.50

Children’s Menu Especially for our younger guests -12 years and under. £5.95 for children’s portions

Margherita Pizza

Handmade Burger & Skin on Chips

Pasta in Tomato Sauce

Chicken Strips & Skin on Chips

with grated Cornish Cheese

Battered Haddock & Skin on Chips

Dessert Chocolate Box

£6.00

Chocolate Orange Torte

V Vg

Pecan Pie with Caramel Sauce

£6.00 V

Cornish Ice Cream Tubs Please ask for flavours

£2.50

£6.00

SUNDAY ROAST

Available 12 - 8pm

Roast of the day Served with roasted potatoes, cauliflower cheese & seasonal vegetables

Drinks Cornish Beverages

Bottled Beer £4.00

Tribute

£4.00

Proper Job 500ml

£4.50

Desperados 330ml

£4.50

Big Job 500ml

£5.80

San Miguel Zero (alcohol free) 330ml

£4.00

Rattler

250ml Orange, Pineapple,Cranberry Juice

£3.00

Fentimans Ginger Beer 275ml

£3.00

Healeys Apple Juice

£3.00

Fentimans Rose Lemonade 275ml

£3.00

Peroni

330ml

Corona 330ml

500ml

£4.80

500ml £4.80 Original, Pear, Strawberry & Lime, Berry, Pineapple

Soft Drinks Frobishers

250ml

J20

275ml Apple & Mango, Apple & Raspberry, Orange & Passionfruit

£3.00

Avalade Sparkling Elderflower 250ml

£3.00

Avalade Sparkling Apple 275ml

£3.00

Coastal Spring Water 250/750ml £1.90/3.40 Still or Sparkling

Fever-Tree Tonic

200ml Slimline, Sicilian Lemonade, Mediterranean & Elderflower

£3.00

There is a possibility of nut traces in all our dishes. If you require any information on the allergens in any of our dishes, please ask a member of staff who will be able to assist you with your choice. Gluten free options available, please ask a member of staff

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While away a sunny afternoon by our peaceful

Clover Lake Fishing Etiquette

These temporary rules and regulations are to ensure everyone’s safety and we politely ask you to follow them. PLEASE OBSERVE THE FOLLOWING:

• Do keep to your chosen swim. If you must use another

swim, ensure you remain at least two metres from other anglers.

• Do bring your own equipment. However, if you do hire

equipment please leave it adjacent to the rear of the shop for sanitising.

fishing lake

• Individuals or a group of two comprising of individuals

from the same or different households are permitted to fish together. • Do adhere to social distancing guidelines at all times. • Do pay by debit and credit card only – cash will not

be accepted. • Do use hand sanitiser points outside the shop on

passing through and after the entrance gate. • Do observe all signage.

• Do dip your landing net into the cleaning solution

behind the shop before putting it into the lake.

• Do keep your distance from other anglers at all times. • Do not use the benches or jetty around the lake.

Enjoy your fishing and don’t forget your loyalty card and to post photos on our Clover Lake Facebook page.

Our 2 acre fishing lake is fully stocked with carp and tench up to 16lb. With on site rod hire it is the perfect oportunity to try fishing as a family for the first time or enjoy your favourite sport in the peaceful, tranquil surroundings of Clover Lake. Charges Apply

Charges Apply

Award Winning Cornish Luxury Holiday Resort at Portreath

Famous Nine Golfer Etiquette

These temporary rules and regulations are to ensure everyone’s safety and we politely ask you to follow them. PLEASE OBSERVE THE FOLLOWING: • Individuals or two-balls comprising of two individuals

from the same or different households are permitted to play together

• Do bring your own equipment. However, if you do hire

equipment please leave it adjacent to the rear of the shop for sanitising • Do smooth the bunkers with your club or shoes; rakes

have been temporarily removed • Do not remove the bungs: we have placed a bung in

each cup to stop the balls falling into the cup to make it safer to retrieve your ball.

• Do adhere to social distancing guidelines at all times

• Do not touch the flag sticks

• Do pay by debit and credit card only – cash will not

• Do not pick up stray golf balls

be accepted • Do use hand sanitiser points outside the shop on

passing through and after the entrance gate • Do observe all signage • Do wait for the first tee on the pathway by the Lakeside

Lodges adjacent to the two metre distancing signs

• Do not use the benches or golf ball cleaners around

the course

Enjoy your round and don’t forget your loyalty card and to post photos on our Famous Nine Facebook page

pay as you play, no club fees open 9.00am daily Fancy playing some of the world’s most recognisable golf holes, without having to leave the county? Our Famous Nine golf course in Cornwall was inspired by some of the most famous holes on the planet.

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Charges Apply

Admin building

Tennis Court

Reception

Children’s Play Area

Pygmy Goat Pen

Animal Pen

Reindeer Pen

Chicken Pen

Club House (Wellbeing Spa/Pool)

Farm Activity Meeting Point

Walk to Beach Dog Walk

Croquet

Boules

Putting

33-35

46-48

109

108

Archery Range

Wedding Yurt

Pedestrian Access to/from The Residence

36-38

Events Barn

Basecamp Indoor Play / Café / Climbing walls

Feadon Farm Wildlife Centre

100

104

101

103

‘The Residence’ Lodges

107

106

105

102

128

127

125

1st tee

126

124

7 5

Acces s to

123

Walkway

Picnic

122

3 2

rrace ’

18 17

71a

Mineral Tramways

Park Plan

Residence Sales office

Walk to Tehidy Woods

Swimming Pool

Dog Waste Bin

Rubbish Bin

Key

Fire Assembly Point

Recycling Area

P Parking

Park Plattegrond

‘The Terrace’ Restaurant/Bar

‘The T e

120 121

area

Golf & Fishing Reception & Cafe

P Staff parking

Coarse Fishing Lake

‘Lakeside’ Lodges

11-10

Wild Flower Garden

30-32

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129

Famous Nine Golf Course

Main Entrance

Mineral Tr amways

12a-12

15-14

27-29

Lakes ide parkin g

Bollo the Bear Landal Gwel an Mor welcomes

our Resort Ranger

Who is Bollo?

Bollo lives in the woods next to Feadon Farm, you might hear him snoring if you’re on one of the night walks. His best friends are the foxes at the farm, he likes playing hide and seek with them. He is way better at seeking than hiding. Bollo’s favourite food is the kids sausage and mash at the Terrace Restaurant, but he does also like to go for breakfast at Base Camp because he can play on the slide whilst he waits. When his Fox friends are busy, he likes to go and do archery. His highest score is 45 which is very good. He really wants to try Sea Scooters but he can’t swim yet!

You can buy Bollo the Bear and other Bollo goodies from reception. Colour in Bollo and email your drawing to marketing@gwelanmor.com to be entered into our draw to win a Bollo gift pack.

Award Winning Cornish Luxury Holiday Resort at Portreath

Bollo

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Vouchers

Our Gift are now on sale

Buy online today and enjoy the magic of Gwel an Mor

www.gwelanmor.giftpro.co.uk

F O R S PA D AY S , G O L F , A F T E R N O O N T E A & M U C H M O R E

Adoption Packs Introducing our brand new and exciting animal adoption packs. Filled with goodies including a FREE pass to any of our activities, a certificate with the name of the adopter, a thank you card from your adopted animal and a fun fact sheet about your animal. All proceeds raised from the sale of our adoption packs go towards the care of our residents such as food, medicine, vet bills, maintenance of their home and other vital costs that the wildlife centre endures throughout a year. Spa Treatments

Award Winning Cornish Luxury Holiday Resort at Portreath

Supporting the NHS: Our Story Can you believe that not too long ago Covid-19 wasn’t a word that we knew? Now barely a minute goes by without someone mentioning Covid-19. From dominating the news and taking over social media to talking about it with friends and family on personal phone calls and Zoom video chats. Four weeks ago, who knew we would be chatting to our neighbours through the slats in our fences or from the safety of our windows? With the pandemic firmly gripping the world and causing panic and worry for many, we wanted to do whatever we could to help. But as a holiday business, it was hard to work out what we could offer that would really make a difference.

amazing answer – we have more than 100 fully equipped lodges sitting empty! Who could they benefit? NHS keyworkers. From NHS staff coming out of retirement and those coming to the county to support from elsewhere, to those who live with loved ones who are at extra risk of infection by living with someone working on the frontline; our lodges are the ideal place for those putting their lives at risk to self isolate before and after their vital shift work. Soon our lodges were FULL with NHS heroes giving them a home-from-home lodge to use to allow them to continue to work and protect their families at home.

The team got to work, running countless brainstorming sessions and having endless phone calls to work out what we could do. And then it came to us with a simple yet

Many of the keyworkers who have stayed with us have given our staff volunteers lots of gifts and ‘thank you’ cards when they left which have been gratefully received and enjoyed by all!

Messages from the NHS

family and household members by moving out of their homes. This act of kindness allowed our colleagues to continue to work and provide care for our county at a time when their work was most vital. Thank you so much for all that you have done.”

Here is a lovely message we received from one of our NHS heroes: “I would like to thank you and your team for the incredible support Gwel an Mor has given our staff over the past two months. Right from the first day of lockdown you were there for us, offering your amazing accommodation for our key NHS workers free of charge. Your incredible generosity in opening up Gwel an Mor has allowed over 50 of our staff to continue working on the frontline while protecting their own

As the risk was reduced, our NHS heroes left us and returned to their own homes. We’ve deep sanitised all our lodges with specialist fogging equipment that kills 99.9% of bacteria and viruses and are proud that we were able to do a small part to support those who needed it most.

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Enjoy a safer stay when you visit You are excited for your getaway. You want to head to the beach, go out for meals, explore the attractions, use the facilities and amenities, visit the villages and towns, do some shopping – we understand that your holiday is something to be excited about! And you CAN do all of these things during your stay. However, things are a little different this summer. Your safety, the safety of other guests, our staff and those in the local communities is paramount, so we’ve put together some recommendations about how you can enjoy a memorable holiday for all the right reasons… Food & Drink: Restaurants and pubs will be open, so please visit them. We ask you to abide by social distancing guidelines. Take note of the guidance in each venue with regards to ordering, waiting, seating, numbers of people and payment methods. Perhaps take a picnic out with you, cook in your lodge a little more than normal or enjoy tasty takeaways. Keep Left: From waking around the resort site to exploring Cornwall, please maintain a safe distance from other people. Treat pathways like driving and ‘keep to the left’ when passing others. If you are visiting with children, explain the importance of them not getting close too others before you go out for the day. If you are a large group, walk in single file when others are approaching so as not to cause worry for others. Shopping: Shops will be open and we want you to enjoy them. Please adhere to social distancing guidelines in each shop, as they may vary. Be aware of one-way systems, reduced numbers of people

permitted inside the shop, use hand sanitiser, and avoid touching items or rifling through racks. Visit the Beach: You’re in Cornwall and the beaches are calling! Enjoy them and please respect them. Take an extra bag with you, so if the bins are full you can bring your rubbish back to the resort to dispose of in our bins. If it looks busy, perhaps head to another larger beach such as nearby Hayle Towans or Gwithian just a 10-minute drive away. Check out the tide times and plan your beach trips at low tide. When you arrive, avoid sitting on walls where others have been perching. Remember to maintain social distancing on the sand and in the sea at all times. Pre-book local attractions in advance online such as The Eden Project, National Trust gardens and English Heritage sites. When exploring Cornwall and the resort, be vigilant of signs and advice at all times. To enjoy a safer stay this summer, treat Cornwall as you would treat your own home. Remember to regularly wash your hands, wear face masks when appropriate and maintain a safe distance when meeting and passing others. Holidays are a time to relax and have fun, and being responsible for your safety and the peace of mind of others around you will ensure everyone can do just that. If you’re unsure about anything, simply give our friendly reservations team a call to chat and if we don’t know the answer – we will find out for you: 01209 842354 or dial 0 from your lodge

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GUEST WI-FI INFORMATION The main Wi-Fi throughout the site is called ‘Gwel an Mor Guests’ and is ‘open’ so does NOT require a password. This is the one to use for standard internet browsing and the one that must be used with the Chromecast. The second Wi-Fi service offered is for guests with Sonos systems in their lodge (Residence and Lakeside Lodges). These are called the lodge number + Sonos.

For example: 62 Sonos This Wi-Fi is password protected and the password is: portreath (all lowercase). Please ensure you log onto the Sonos that corresponds to your lodge number. The third Wi-Fi service offered is for staff only and is password protected.

HOW TO USE THE SONOS SOUND SYSTEM WITH IN THE LODGE Log-in to the Wi-Fi that bears your lodge number followed by the name ‘Sonos’. The password is portreath (note – all lowercase). If you haven’t already got the Sonos app on your device, download and install it from the Play Store or App Store. Select the one called S2. Open the app. After a few seconds you should have the option to link into the Sonos in your lodge.

If you wish to attach a music service that you use, this can be done through the app’s control panel. You will be asked for the username and password of the system account. The account name is sonos@ gwelanmor.com and the password is Gam1sonos Remember to remove any personalised settings when you leave such as music accounts.

HOW TO USE CHROMECAST FOR CASTING TO THE TV Log-in to the Wi-Fi called Gwel an Mor Guests (no password is required).

A screen will appear showing a QR code.

Turn the TV on using the remote control.

Scan this code and the system will attach your device to the Chromecast.

Select the icon at the bottom of the screen called Chromecast.

Select the service you wish to use such as BBC iPlayer and begin casting. If the TV has not been used for a while or has been power cycled at the mains, you may get a sequence of photos when you choose the Chromecast option. These will clear when the system resets itself after a few minutes. Please note - it is not possible to cast SKY to the TVs.

For further information, please contact Reception by dialing 0 from your lodge or 01209 842354 T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com

Emergency Information Lodge Telephone

Treliske Hospital

To make external calls dial 9 followed by the number you require including the area code. To call another lodge dial 3 then the lodge number as follows. For lodge numbers under 10 dial 300 then the lodge number, over 10 dial 30 then the lodge number and over 100 dial 3 then the number of the lodge.

01872 250000 (Main Accident & Emergency department for Cornwall) Treliske, Truro, Cornwall, TR1 3LJ

Calls to outside lines are charged, a tariff can be provided on request.

Out of Hours Resort Emergency Number 07535 873 584

Fire, Police, Ambulance or Coastguard 9-999 or 112 You are currently at: Gwel an Mor Resort Feadon Lane, Portreath, Redruth Cornwall TR16 4PE

Police (Non-Emergency) 08452 777444 For ‘emergency’ assistance out of normal reception hours which you feel does not require a 999 call but does require urgent attention, please contact reception on 01209 842354 to receive the emergency number from the answerphone.

NHS Direct 111

Emergency Dentist Cornwall 01872 354375

Doctor 01209 843843 Homecroft Surgery, Voguebeloth, Illogan, Redruth, Cornwall TR16 4ET 01209 340997 Cardrew Health Centre, 60 Cardrew Industrial Estate, Redruth, Cornwall TR15 1SS. Open from 8am until 8pm, seven days a week and every day of the year, they offer NHS healthcare when you need it. You can register with them or enjoy the convenience of a walk-in appointment without joining the practice.

Pharmacy 01209 843856 Boots, Illogan Pharmacy Opening Times 9.00 – 13.00 | 14.00 – 18.30

Minor Injuries Unit at Barncoose

01736 756843 Boots, Unit E, West Cornwall Shopping Park, Hayle, Cornwall TR27 5LX

01209 881688 (Approximately 10 minutes drive) Barncoose, Redruth, Cornwall TR15 3ER

Pharmacy Opening Times (Monday - Saturday) 7.30 – Midnight (Sunday) 10.00 – 17.00

Award Winning Cornish Luxury Holiday Resort at Portreath

Sad to say goodbye We hope you have had a wonderful holiday at Landal Gwel an Mor Resort! Your holiday is not over yet - and we hope you really enjoy your remaining time as our guest. Remember our team at Reception is on hand to help you make the very most of your time here. Meanwhile, here are some guidelines to help plan your departure, so it goes as smoothly as possible for you.

Leaving your lodge Please can you vacate your lodge by 09.30am on the day you are leaving. Please check out via the online guest portal and place your keys back in the key safe once you have locked the lodge.

Starting to plan your next visit? We would love to help you book your next trip to Landal Gwel an Mor Resort and we offer a loyalty to returning guests who book within 28 days of leaving, just quote LOY20. If you fancy a change next time and would like to know more about the different lodges at the resort, just speak to Reception. We will tell you everything you would like to know and will try to show you around a Lodge, whenever possible.

Thank you for choosing Gwel an Mor We hope that you have a pleasant journey home and that we will be able to welcome you back to Landal Gwel an Mor very soon. Safe Journey

Team Gwel

proud to support our

Thank you! T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com

Award Winning Cornish Luxury Holiday Resort at Portreath

Go on an EXPEDITION and build the TREEHOUSE of your dreams Discover the nature at Landal GreenParks using our latest innovative game, Landal Adventure. During a digital treasure hunt, you have to collect resources to build your own tree house in augmented reality. The Landal Adventure app can be downloaded for free in the app stores.

PICK UP YOUR

FREE

Buy the Landal Adventure book AY! PY TO forCO just £D2.65 The Adventure book TheLandal Landal Adventure book contains great secret extras for for contains great secret extras use useininthe thegame. game.

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Download the app here!

x 210mm m x 210mm

mm mm

GREAT HERE

(this is not a drill)

210mm info@lifefitcornwall.co.uk m x 210mm 07478 650676 @LifeFitCornwall LADY BASSET PHYSIOTHERAPY CENTRE, POOL, TR15 3PT

Award Winning Cornish

CLINIC LOCATED JUST 2.5 MILES FROM GWEL AN MOR, OR MOBILE TREATMENTS AVAILABLE AT YOUR HOLIDAY ACCOMMODATION Luxury Holiday Resort at Portreath

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1 17/04/2020 FOR YOUR COMPLETE TRANSPORT SERVICE

Portreath Cabs Card 2020.pdf

14:02

PORTREATH CABS Supporting the NHS: Our Story

Can you believe that not too long ago Covid-19 wasn’t a word that we knew? Now barely a minute goes by without someone mentioning Covid-19. From dominating the news and taking over social media to talking about it with friends and family on personal phone calls and Zoom video chats. Four weeks ago, who knew we would be chatting to our neighbours through the slats in our fences or from the safety of our windows?

PROFESSIONAL

amazing answer – we have more than 100 fully equipped lodges sitting empty! Who could they benefit? NHS keyworkers.

PROMPT

RELIABLE

From NHS staff coming out of retirement and Easy Pushchair Access those coming to the county to support from

01209 843 297 07891 586 668

elsewhere, to those who live with loved ones who are at extra risk of infection by living with someone working on the frontline; our lodges are the ideal place for those putting their lives at risk to self isolate before and after their vital shift work.

With the pandemic firmly gripping the world and causing panic and worry for many, we Soon our lodges were FULL with NHS heroes 24 Hours if Pre-booked wanted to do whatever we could to help. But giving them a home-from-home lodge to use as a holiday business, it was hard to work Card 2020.pdf Airport Transfers 1 19/04/2020 21:00 to allow them to continue to work and protect out what we could offer that would really their families at home. make a difference.

www.portreathcabs.co.uk

The team got to work, running countless brainstorming sessions and having endless phone calls to work out what we could do. And then it came to us with a simple yet

Many of the keyworkers who have stayed with us have given our staff volunteers lots of gifts and ‘thank you’ cards when they left which have been gratefully received and enjoyed by all!

CORNWALL AIRPORT TRANSFERS

Messages from the NHS

DOOR TO DOOR SERVICE, ANYWHERE left FROM us and returned to their own homes.IN We’ve deep sanitised all our lodges with THE UK TO GWEL AN MOR specialist fogging equipment that kills 99.9% of bacteria and viruses and are PRICE ON ENQUIRY! proud that we were able to do a small part to support those who needed it most.

01209 211 111

Award Winning Cornish Luxury Holiday Resort at Portreath Award Winning Cornish Luxury Holiday Resort at Portreath

Team Gwel

Sad to say goodbye

proud to support our

We hope you have had a wonderful holiday at Landal Gwel an Mor Resort!

Your holiday is not over yet - and we hope you really enjoy your remaining time as our guest. Remember our team at Reception is on hand to help you make the very most of your time here. Meanwhile, here are some guidelines to help plan your departure, so it goes as smoothly as possible for you.

Leaving your lodge

Thank you!

Please can you vacate your lodge by 09.30am on the day you are leaving.

Please check out via the online guest portal and place your keys back in the key safe once you have locked the lodge.

Thank you for choosing Gwel an Mor We hope that you have a pleasant journey home and that we will be able to welcome you back to Landal Gwel an Mor very soon. Safe Journey

Team Gwel

T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com

....and not forgetting proudalltofrontline support our workers Thank you! Thank you!

T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com T 01209 842 354 E enquiries@gwelanmor.com W gwelanmor.com

BUY A LODGE

& become an owner Have you always dreamt of owning your own holiday home in Cornwall? Turn your dreams into reality by becoming a holiday home owner at one of the county’s most prestigious developments and buy a piece of Paradise in Cornwall

The Residence at Landal Gwel an Mor is a development of designer retreats available to buy on a freehold basis – with guaranteed returns on your investment.

your lodge The stylish three-bedroom holiday homes are designed, constructed and furnished to the highest of specifications, proving that luxury and sustainability can go hand in hand. The lodges meet BRE rating code level 4, or an eco-home rating of ‘excellent’ so are extremely energy efficient. Hailed as one of the hottest developments in Cornwall, the Daily Telegraph said: “The

Residence takes eco-lodges to a whole new level.” And owners at The Residence can enjoy full access to all the facilities at our luxury holiday resort has to offer.

facilities As an owner of one of our Residence Eco Lodges, you will not only enjoy your lodge but also all of the facilities on the resort from Feadon Wildlife Centre and The Terrace Restaurant to the indoor swimming pool and Wellbeing Spa… For more information visit:

www.gwelanmor.com/buy-a-lodge/

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