ABODE January 2025 by HAA Publishing

Pl anted Blooming Where She’s

in its 65th year.

The Houston Apartment Association and 2025 HAA President Shelley Watson cordially invite you to join us for a Party with a Purpose

Installation Gala

by Premier Sponsors

The Thompson Houston 6 p.m. to 10 p.m.

$1,850/Table of 10 Tickets; $180/Individual Ticket Valet Parking Tropical Cocktail Attire www.haaonline.org/gala

January 2025

ON THE COVER 36

2025 President Shelley Watson –Shelley Watson takes on cultivating America’s largest apartment association with the same gusto she has used to grow her life and career. Learn more about her on Page 36. Find out more about the rest of HAA’s Leadership on Page 44 and don’t miss photos from the Industry Achievement Luncheon and Annual Meeting, and much more.

Photo by Mark Hiebert/Hiebert Photography

Thanks to Shelley Watson and Morgan Group for the use of their beautiful Pearl Marketplace Sky Lounge as our cover shoot location.

FEATURES & PHOTOS

26 On the Scene – Photos from the HAA PAC Steering Luncheon.

30 On the Scene – Photos from the HAA Industry Achievement Luncheon and Annual Meeting with Hall of Fame recipient Jackie Rhone.

36 Blooming Where She’s Planted –Shelley Watson takes on cultivating America’s largest apartment association with the same gusto she has used to grow her life and career.

44 2025 HAA Leadership – Learn more about your incoming leadership.

50 Pet-Friendly or Pet-Fail? – How apartment communities can win (or lose) with pet parents.

54 On Site with ABODE – Take a closer look at one of HAA’s Honors Awards communities.

56 On the Scene – Photos from the “It’s the Law” Breakfast.

58 On the Scene – Photos from the NEXT “Holiday Movie” Karaoke Night.

68 On the Scene – Photos from the Montgomery County and Brazoria County JP Constable Holiday Luncheons.

COLUMNS & MONTHLY UPDATES

7 Letter from the President –A welcome from 2025 HAA President Shelley Watson.

8 Patron of the Month – Meet and support Houston Planned Energy Systems Inc.

9 Legislative Update – Learn the latest from HAA’s Legislative Chair and Government Affairs team.

11 It’s The Law – A fair housing update.

14 Resident Relations – Learn from a recent case mediated by the HAA Resident Relations Committee.

20 Calendar – HAA’s schedule of events for the coming months.

62 The Ambassador ONE Society –Meet the 2025 leaders of HAA’s supplier network and see which team came out on top for 2024.

64 Go-Getters – Learn how to be an association Go-Getter and meet your 2025 Chairs.

65 Welcome Mat – Find out about the newest HAA members.

66 Portfolio Changes – Property updates from our members.

70 Index of Advertisers – See the supplier members who support this publication.

71 MarketLine – The latest area market numbers.

72 Back Page – See info about HAA’s Job Board.

OFFICERS AND ASSOCIATION LEADERSHIP

RYAN TERRELL President-Elect

SHELLEY WATSON

President

MONICA GRACIA Secretary/Treasurer

HOWARD BOOKSTAFF General Counsel

MELISSA FRIEND

Vice President at Large –West

VALERIE LACY

Vice President at Large –South

CORRI SMITH

Vice President at Large –North

RICHARD WALL

Vice President at Large –East

PRODUCT SERVICE COUNCIL OFFICERS

DEBORAH DEROUEN, CAS

President The Phoenix Staffing

BLAISE SPITALERI, CAS Vice President

Gemstar Construction Development

CASEY WATTS MORGAN CEO

BOARD OF DIRECTORS

Board of Directors

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Michelle Bridges

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Billy Griffin

Manu Gupta

Clay Hicks

Deborah Holcombe

Karen Hefner

Nathan Kelley

Debra Knight

Crystal Jackson

Nathan Kelley

Valerie Lacy

David Lindley

Betsy Marshall

Joe Melton

Kristin McLaughlin

Candis Mohr

Katy Myrick

David Nargang

Jenifer Paneral

Mark Park

Velissa Parmer

Michelle Pawelek

Kelly Robinson

Christy Rodriguez

Joey Rodriguez

Ingrid Shultz

Nikki Sekunda

Corri Smith

Penny Sprang

Kelley Suess

Debbie Sulzer

Blaise Spitaleri

Ryan Terrell

Lindsay Torres-Smith

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Tracie Yoder

DIRECTORS EMERITUS

Josh Allen

Ken Bohan

Gary Blumberg

Roger Camp

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Bruce McClenny

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Tony Whitaker

Jerry Winograd

ADVISORY DIRECTORS

Jeff Blevins

Karen Briggs Gwin

Emily Frost

Israel Garza

Pam Higdon

Jacob Kunath

Stacy Lastovica

Laura Lestus

Beth Levine

Cari Luetge

Kathy Motis

Carlos Neto

Arely Pena

Ryan Raser

Ruth Reyes

Jake Slosburg

NIKKI SEKUNDA, CAS Secretary The Liberty Group

DEBRA KNIGHT, CAS Treasurer Comm-Fit

GINA ERWIN Immediate Past President

GENERAL COUNSEL

EMERITUS

Joe Bax

HONORARY

LIFE MEMBERS

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks

PATRON MEMBERS

1968

Century A/C Supply

1978

Houston Planned Energy Systems

1982

Cotton Commercial USA Inc.

1984

AAA Plumbers

1985

Gemstar Construction Development

1986

Craven Carpet

1987

Dixie Interiors

1993

Hire Priority Staffing & Executive Search 1994

Camp Facility Services 1997

Apartments.com 1999

FSI Construction Inc.

2006

Lowe’s Pro Supply

JOSEPH RODRIGUEZ, CAS Immediate Past President Greenlogic

PRODUCT SERVICE COUNCIL MEMBERS

Grant Almquist, CAS Texas Apartment Pool Services

Susan Alvarado, CAS Redi Carpet Sales of Houston Ltd.

Chris Bell, CAS, Century A/C Supply

Marivel Bownds, CAS, Valet Living

Tammy Broadway, CAS American Fire Systems

Carina Bryars, Valet Living

Shaun Callaway, CAS, Earthworks

Neal Conant, CAS, Gemstar

Construction Development

Sean Cunningham, CAS, Flooring Warehouse

Deborah Derouen, CAS The Phoenix Staffing

Xochitl Flores, Church Foundation & Pool Services

Giovanna Gone, CAS, Century A/C Supply

Dan James, CAS, Redevelopment Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS Emeritus, Poolsure

Liz Levins, CAS Emeritus, Gemstar Construction Development

Jim Martensen, CAS Epic Multifamily Construction

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment

Data

Arely Pena, CAS The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Greenlogic

Blaise Spitaleri, CAS, Gemstar Construction Development

Ryan Weis, Crestmark Construction Services

ABODE

JANUARY 2025 I VOLUME 48, ISSUE 1

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org

ADVERTISING

Vice President of Membership Development RANDA DICK, CAE randa@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org

Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org

Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org

Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org

Membership and Marketing Manager MARYANN MARTIN mmartin@haaonline.org

Membership Services Coordinator BRIANNA BARRON bbarron@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR

Executive Shelley Watson

Nominating Gina Erwin

Fair Housing Howard Bookstaff

Ethics Michelle Pawelek

Finance Gary Blumberg

Past Presidents Council John Boriack

Legislative Ryan Terrell

Political Action

Stacy Hunt

Golf Starla Turnbo

Century Club Debra Knight

Education Advisory Lindsay Torres-Smith

Michelle Bridges

Independent Rental

Owners Connection Alan Yu

NEXT Young Professionals Emily Frost

STAFF ADVISOR

Casey Morgan

Bradley Pepper

Lauren Ragin

Lauren Ragin Arely Pena

Leadership Development Michelle Pawelek

Community Outreach Melissa Friend

Product Service Council Deborah DeRouen

Expo Exhibitor Blaise Spitaleri

Membership Brandon Coleman

Amanda Sherbondy

Randa Dick

Randa Dick Karen Heffner

Ambassador ONE Society Tito Estrada

Karen Nelsen

Resident Relations A Jessica Wheeler

Resident Relations B Karah Carrillo

Resident Relations Appeals Darlene Guidry

HAF Chili Fundraiser Neal Conant

Randa Dick

Matti Luna

Kasaundra Wright Ryan Weis

Honors Property Awards Beth Levine

Kasaundra Wright Ruha Vohra

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, JANUARY 2025, VOLUME 48, ISSUE 1

ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2025 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

SPONSOR MEMBERS

These companies have generously supported the Houston Apartment Association with their sponsor membership

Please give them careful consideration, whenever possible, in your business.

1st United Construction LLC

3BeeGuys Bee Removal

A&A Fence & Iron

A+ Aquatic Services

AAA Staffing Ltd

ABC Supply

Achilles Security Services LLC

ACM Contractors of Texas

ACT Security Group

Action Towing Inc

Action Window Coverings Inc

Adams Roofing

Adobe Floors Inc

Adventure Playground Systems Inc

Advocate Construction Inc

Aerwave

Affinity Waste Solutions

Air Express Construction and Plumbing

Air Pro Systems

Alcaraz Lawn Care

Alexander-Rose Associates Inc

All American Mailboxes of Houston Inc

All Power Solutions

ALN Apartment Data

Ambassador Services LLC

American Builders Group LLC

American Fire Protection Group

American Fire Systems Inc

American Platinum Builders

Andrews Myers PC

Apartments Services Group

Apex Multifamily

AppFolio

Arborworks TX

ARR Commercial Services & Sheet Metal

Artisent Floors

ASAP Personnel Inc

Asurety Dryer Vent & Fireplace Inspections

ATSG American Towing Service Group LLC

Audio Images International Inc

AWT Golf Carts

B&G Construction

Bar-B-Clean Southwest Houston

Beacon Restoration Services

Belfor Property Restoration

Bell’s Laundries

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

Binswanger Glass

BioClean

BioTechs Crime & Trauma Scene Cleaning

Blakan Grey Media

Blue HERON Technologies LLC

Blue Marlin Maintenance Air

Conditioning and Renovation

Blue Stream Fiber

BluSky Restoration Contractors

BoldREMO LLC

Brady Chapman Holland & Assoc

Briggs Equipment

Brown & Brown Insurance

Services Inc

BSI

Building Bright Houston

Cameras Onsite LLC

Cano Electric Inc

Cantrell McCulloch

Capital Disaster Solutions

Catalyst Construction

Centex Construction

Century Fire Protection Houston

CEP Construction Services LLC

Chadwell Supply

Chesapeake Finishing

Chicago Title –

Commercial Services

Citi Fence & Concrete

ClaimsMate Adjusters

Classic Same Day Blinds

CNM Roofing

Code Red Security Systems PLLC

Comiskey Capital Insurance Agency Inc

Commercial Fire Protection

Compactor Rentals of America Contractors Inc

Core Distributing

Corey Construction Commercial & Multi-Family Roofing

CORT Furniture Rental

CRE Business Solutions LLC

Crossroads Insurance Recovery

Advocates

Crowned Eagle Construction

CSC Serviceworks

Cypress Landscaping & Irrigation Inc

D & S Fire & Safety LLC

D&G Quality Roofing Inc

DeNyse Companies

Designs by Holmes

DNM Contracting Inc

DoodyCalls

Double Oak Erosion

Dry Force Corp

Dryer Vent Wizard

ECC Exteriors

EDT Construction Services

Elite Roofing LLC

Embark Services

Emersyn Electrical Services LLC

Encore Services TX

EnviroSmart Multifamily Pest Solutions

Epic Multifamily Construction

EPremium Insurance Agency

EV Charge Solutions LLC/ EV Power Kings DBA

Exo Edge

Extollo Construction

Faith J Construction

Fantastic Floors

Featherston Sign Partners, LLC

Fiat Construction LLC

Fidus Construction Services

Finish Factory Inc

Fire Reconstruction Inc

Flavor Finish Resurfacing

FlipLok

Floor Merchant

Frontier Waste Solutions fun abounds

FW Walton

Gambit Construction

Go Pro Contractors

Go-Staff Inc

Gold Star Restoration

Golden Armor Security and Investigations LLC

Golden's Pro-Wash & Windows

GQ Landscaping

GraphTec Inc

Graviti Fast EV Charging

Great American Business Products

Greater Houston Pool

Management

Green City Security LLC

Green Garbology

Green Leaf Pro

Greenlogic

Grindstone General Contracting

H&R Operator Services Inc

Hakimo

Hallmark Hardwoods

Hamilton-Steele Outdoor Accents

Higginbotham

Hive Technology

HMS Landscaping LLC

Hoover Slovacek LLP

Houston Home and Patio

Hut Services LLC

Ideal Parking Management

Imperial Construction

Imperial Wallboard Supply/ The Villa Drywall Inc

Infinity Power Partners

Interior Logic GroupProperty Services

Ironwood Connection

J&B Carpet Services

J.P. Morin Company LLC

JAK Environmental LLC

Jenkins Restorations

JJ's Waste & Recycling of Texas LLC

Johnstone Supply

Junk Shot and Doorstep Details of Houston

Kings III Emergency Communications

Laser Answering Service LLC

Leah McVeigh Design and Consulting

Ledge Lounger

Lee & Barrier Builders LLC

Lifeline Roofing Systems

Lift-Texas Construction

Lithotech Printed Products/ Forms Center

LP Building Solutions

Maid U Shine LLC

Maldonado Nursery & Landscaping Inc

Matrix Construction Services

McMahan’s Flooring Inc

MCW Signs Inc dba Signarama

Magnolia

Monge Contracting Group

Montana Pavement Group LLC

MPS Direct

Mueller Water Conditioning Inc

Multifamily Access Control

MX2 Commercial Paving

NEI General Contracting

Nelson Painting and Construction LLC

New Generation Home Pro Inc

Norman Roofing and Construction

Northwest Construction Group

Northwood Construction

On Site Towing LLC

OnCall Patrol LLC dba ParkingPass.Com

OneApp Guarantee

Optima General Contractor LLC

Pace Mechanical Services LLC

Parking Management Company/ PMC Towing

Pasadena Insurance Agency Inc

Paul Davis Restoration of Greater Houston

PCS Creative Surface LLC

Pepco Sales & Marketing

Perfect Parking

Platinum Pool and Spa LLC

Precision Appliance Leasing

Precision Safe Sidewalks LLC

Premium Improvements

Pro-Tex Contracting Group LLC

Property Guardians

Pura Flo Corporation

Quatro Tax LLC

Qwikkit

R4 Solutions

RAM Construction

Ram Jack Foundation Solutions

Ready 2 Respond

Real Floors Inc

Redevelopment Services

Redwood Private Security LLC

Reliable Roofing of Texas Inc

Reliant

RENCON LLC

Renova Appliance Center LTD

Rent.

Resident IQ

Revela Inc

REVS (Refuel Electric Vehicle Solutions)

Right Scope LLC

Riverway Title

Roadrunner Restoration

Company LLC

Roe General Contractors

Roof Top Innovations

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

SafeRent Solutions

Saint Clair & Sons Inc

Sayan Renovations & Construction

Score Construction & Remodeling

SEAL Security Solutions LLC

Secure Insurance

ServiceMaster Recovery Management

Servpro Friendswood Pearland

Servpro Team Shaw

Sherwin Williams

Sign-Ups & Banners

Signal of Houston

Snappt

Space CT Towing

Spartan Fire Protection

Stealth Renovations

Steward Trash Valet Service

Strata Roofing and Construction LLC

Strickland Law Firm PLLC

Stripe Lines Inc dba Grass Lines Inc

STX Roofing

Sunny Pressure Washing LLC

Surface Experts

Swain & Baldwin Insurance & Risk Management

Tex-Star A&I

Texas Apartment Pool Services

Texas Concrete Professional Company

Texas Crime Prevention Agency

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

Texstar Construction LLC

The Apartments Concierge

The Dick Law Firm

The Legends Group LLC

The Liberty Group

The Phoenix Staffing

The Window Source of Houston

Tidal Electrical Services Inc

Tillman Roofing Inc

Tradition Services

Trash Butler

Two Brothers Foundation Repair

TX Hydrojet

United Protective Services

Urban Design Constructors

Urban Value Corner Store

Valet Living

Webb Pest Control

Westpark Communications

Whitman's Contracting and Roofing

Woodforest Acceptance Solutions

WorldVue

XXL Construction Inc

Yellowstone Landscape

Yulf Decoration Group LLC

HELLO AND HAPPY NEW YEAR HAA MEMBERS!

I’m Shelley Watson, and I am honored to be your HAA President for 2025, the association’s 65th year.

I’m Executive Vice President of Operations for the Morgan Group and I began my career in this industry as many before me have, by falling into it – or in my case “swimming” in – as a leasing professional. You can learn more about that and my Louisiana roots in my presidential interview starting on Page 36.

And speaking of roots, taking root in the apartment industry was one of the best decisions I have ever made, and I want you to join me in growing your own career. I love cultivating our industry members and watching them grow as they “bloom where they are planted.”

One way for you to bloom is by growing your network with the HAA Executive Committee and Board of Directors for the 2025 Installation Gala on January 31! This year’s event will be a tropical affair at the new Thompson Hotel. Come celebrate with a Mai Tai, live music (one of my favorite things) and an elegant, tiki-inspired vibe as we “Party with a Purpose.” Just like last year, this year’s event will be totally different than ever before. You can find more information and details on this night of island-style fun on Page 2.

Building on the great work of 2024 President Gina Erwin, the HAA Staff and Committees, I want this year and our members to be as successful as HAA, the largest apartment association in the country. There’s more to come, so plant yourself right here and watch your email and future ABODEs for more.

Get ready to bloom in 2025!

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

January

Patron of the Month

Houston Planned Energy Systems HAA Member since 1978

Cotton Commercial USA Inc. HAA Member since 1982

Hire Priority Staffing & Executive Search HAA Member since 1993

Lowe’s Pro Supply HAA Member since 2006

Craven Carpet HAA Member since 1986

Camp Facilty Services HAA Member since 1994

HAA Member since 1997

Gemstar Construction Development Inc. HAA Member since 1985

AAA Plumbers HAA Member since 1984

FSI Construction Inc. HAA Member since 1999

Dixie Interiors HAA Member since 1987

Century A/C Supply HAA Member since 1968

By RYAN TERRELL, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of Government

AND AWAY WE GO

The 89th Texas Legislature begins this month.

ON JANUARY 14 at noon, members of the Texas Senate and House of Representatives will gather in their respective chambers at the Capitol to gavel in the 89th legislative session. This action will start the 140-day countdown to Sine Die (end of regular session) on June 2.

The legislative session is held every oddnumbered year and starts on the second Tuesday in January. From there members have only a constitutionally mandated 140 days to complete the business of the state.

During the first 60 of those 140 days, the only items that can be voted on are “emergency items” which are exclusively determined by the governor.

Members have been filing bills since November 12 and have until March 14 to file bills without restriction. Last session, between both the House and the Senate, there were over 8,000 pieces of legislation filed. Of those, only 1,169 (14.5%) became law.

While thousands of pieces of legislation will be filed, there is only one item that the Texas legislature must pass: The Budget (the Texas constitution requires that the legislature pass a balanced budget). The budget is written to cover the biennium following that legislative session, in this case 2026-27. While both the House and Senate work together to craft a balanced budget, the chambers alternate the responsibility of first introducing the bill each session.

Similar to last session, this session will see lawmakers with hefty budget surplus, currently estimated at $20 billion (last session it was upwards of $33 billion). While more money offers more opportunities to address the state’s biggest needs, it can be challenging to determine the best use of those dollars. With Republicans increasing their majority to 20 seats out of 31 in the Texas Senate and to 88 seats out of 150 in the Texas House, we can

expect the Governor, Senate, and the House to claim a voter delivered mandate on their policies.

Governor Abbott will likely make school choice or “school vouchers” an emergency item so that it can be taken up quickly after the start of session. Other big ticket items will be property tax relief, disaster preparedness/energy infrastructure (i.e. CenterPoint service during/after natural disasters), public education, and border security.

In an effort to address the burdensome and costly judicial eviction process for property owners when trying to regain possession of property from squatters or residents violating the terms of the lease, our focus will be on legislation for comprehensive reforms to streamline the eviction process. These reforms will be focused on simplifying notices, expediting hearings, reducing delays, curbing frivolous appeals and increasing efficiency.

This is a priority issue for TAA, who has been working with potential bill authors for several months on drafting this legislation. This issue has also gained the attention of the Governor and both chambers of the legislature, who have reached out to TAA to work with them moving forward.

The Texas Legislature is designed in a way to kill bills, rather than pass them, so we cannot predict the outcome of this issue. That said, we will be working with our HAA delegation members and TAA to help pass this much needed legislation.

As we get further into the session and have a more comprehensive view of what has been filed and what is being pursued, the HAA Government Affairs team will be active and keep our membership informed.

Let Your Voice Be Heard – Join HAA PAC

Although we just wrapped up the 2024 elections in November, the next legislative session

is only weeks away in Austin. We expect a fluid and dynamic year in politics and HAA PAC will be engaged.

Last year we went to the polls to decide who would reside in the White House, one of our two United States Senators, all members of Congress, Texas State Senators and Representatives, County Commissioners, JPs and Constables, and Judges.

We met with and screened candidates throughout the year. After collaborating with both NAA and TAA, we determined a list of 83 candidates to support for the November election. We are proud to say that 95% of HAA endorsed candidates were successful in their elections.

Elections have consequences and who we elect to offices up and down the ballot have an impact on not only our industry, but our daily lives as well. It is critical that we continue to elect candidates that are pro-industry and follow the law.

If you are not a member of HAA PAC, please consider joining. We offer several levels of membership to accommodate your involvement. For more information on the HAA PAC, please contact Alex Chadwell at achadwell@haaonline.org.

If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

The Houston Apartment Association Political Action Committee is the PAC of HAA. The HAAPAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAAPAC on several levels. For more on HAAPAC, visit www.haaonline.org/haapac.

FAIR HOUSING UPDATE

Let’s take a look at some charges of discrimination filed in the past few months.

FAIR HOUSING COMPLAINTS

against properties in and around the Houston area are usually filed with and investigated by HUD and the Texas Workforce Commission Civil Rights Division.

After a complaint is filed, the merits of the complaint are investigated, and a determination as to whether or not reasonable cause exists to believe a discriminatory action occurred will be made. If such a determination is made, a formal charge of discrimination will be issued.

Charges of discrimination recently made by HUD are often beneficial to review because: (i) they give us some idea of what types of cases housing providers are currently dealing with; (ii) they tell us how HUD views certain fact situations being applicable to the Fair Housing Act; and (iii) they give us a glimpse into what we can do better to avoid similar types of complaints.

Let’s take a look at some charges of discrimination filed in the past few months.

Denial of Emotional Support Animal (Florida July 25, 2024)

a. Facts.

The complainant, a resident of an apartment community in Florida, suffered from a mental disability and required the assistance of an emotional support animal.

The complainant emailed the manager a letter written by a licensed mental health counselor stating that the complainant had a mental disability and needed to live with an emotional support animal because its presence would mitigate the symptoms of the complainant’s disability.

The manager denied the request for an emotional support animal stating that allowing the animal would constitute an undue financial burden and alter the company’s business practices, force the company to lay

off employees and increase the landlord’s liability insurance rates. The email suggested that the animal would inhibit the management team’s ability to perform their tasks and present a direct threat to their safety and health.

The manager also stated the complainant’s lease would be terminated due to the complainant falsifying information in the rental application which indicated that she had no pets or emotional support animals.

b. Complaint and Charge of Discrimination.

After investigating the complaint, HUD filed a charge of discrimination claiming that the respondents (including the manager) discriminated when they refused to grant the complainant’s request for an emotional support animal. The charge also included a claim that the respondents threatened the complainant with an eviction because of her request.

c. What can we learn?

When a request for an accommodation is made, you have the choice of either granting the request, denying the request or asking for more information. Unless the request is so out of the ordinary (“an emotional support elephant”), it would be beneficial for you to error on the side of not denying the request. If you have a problem with the request, it would be beneficial for you to ask for more information.

According to HUD guidance, a housing provider may not ordinarily inquire as to the nature and severity of an individual’s disability. However, in response to a request for a reasonable accommodation, a housing provider may request reliable disability-related infor-

mation that; (i) is necessary to verify that the person meets the Act’s definition of disability (i.e., has a physical or mental impairment that substantially limits one or more major life activities); (ii) describes the needed accommodation; and (iii) shows the relationship between the person’s disability and the need for the requested accommodation.

The complainant’s retaliation claim stemmed from the manager’s response suggesting that the complainant may be in violation of her lease because she gave false information on her rental application when she indicated she had no pets or assistance animals. Unless obvious, this is probably not something you want to include in a response. There may be an explanation as to why the complainant did not have an animal when she signed the rental application, but later acquired the animal.

Assistance Animals

(Florida September 30, 2024)

a. Facts.

The complainant was a resident of a singlefamily home located in Florida.

The complainant’s lease stated the property’s no pet policy. During the lease term, the complainant’s son moved in to assist her.

The complainant provided the manager with a four-year-old ESA letter claiming that

she had a disability requiring an emotional support animal to assist with symptoms, daily activities and quality of life. The complainant also emailed the manager requesting permission to have a live-in aide to assist with her day-to-day functions. According to the charge, the manager knew the complainant was disabled because she identified her income as deriving from Social Security Disability and listed that she was disabled on her rental application.

Five days after the complainant provided her letter, the manager served the complainant with an eviction notice citing an unauthorized occupant and pet, irrespective of the request for accommodations for the live-in aide and ESA.

After some back and forth, the manager initiated eviction proceedings based upon the unauthorized occupants and pets. The complainants moved out of the house during the eviction process and the eviction was dismissed.

b. Complaint and Charge of Discrimination.

Prior to the commencement of the eviction proceeding, the complainant filed a fair housing complaint with HUD alleging that the manager discriminated based on her dis-

ability when he failed to grant the accommodation requests for a live-in aide and an emotional support animal. After the investigation was completed, HUD filed a charge of discrimination claiming that the manager discriminated against the complainant when he refused her requests.

c. What can we learn?

HUD has made it clear that when a person’s income is derived from Social Security Disability, the person’s status as being disabled has already been declared by the government and is considered disabled under the Fair Housing Act. This does not mean that the housing provider should not ask for the disability-related need for the accommodation, but it does mean that the housing provider cannot ask whether the person meets the definition of disability under the Act.

It’s not clear based upon the facts stated in the charge what went into the manager’s failure to grant the request for a live-in aide or an ESA. The charge does not indicate that any written response was provided other than issuing an eviction notice following the request. This illustrates the need to always put your position in writing!

Discriminatory conduct against a convicted criminal (New Jersey August 27, 2024)

a. Facts.

The complainant, a resident in an apartment property, was a Black, Hispanic father of three minor children.

The complainant’s lease stated that, upon notification of incarceration of a sole household member or in the case of abandonment, all locks providing entry to the apartment would be changed and the owner reserved the right to initiate an eviction. The lease also provided that an extended absence for longer than 60 continuous days would be considered abandonment and grounds for termination of the lease.

During the lease term, the complainant was incarcerated for allegedly violating a civil protection order. The incarceration lasted for a total 64 days and rent was paid on time for both months of his incarceration.

Within a few days of incarceration, the management changed the locks on the unit and began the eviction process. After the complainant was released from prison, an email trail from the management company / See Law, Page 29

REFUND DENIED

A resident forfeits the application fee when she signs a lease but decides not to move in.

A RESIDENT FILED a complaint with HAA to receive a refund of her security deposit and rent. The resident stated that she went to pay her rent and pick up keys on October 18 and found that the apartment was a mess and she could not move in. She spoke to the manager and was told to come back in two hours and the apartment would be ready. She returned four hours later, and the apartment was still not ready. She gave back the keys and asked for her money back.

Management responded to HAA stating that the resident applied on September 27, was approved and was notified by the staff the same day and scheduled to move in on October 18. Two weeks prior to her move-in, she contacted

management and said she had decided not to move in. She was told that she would forfeit her deposit because she was canceling and the apartment had been taken off the market and was not available to rent. The resident stated that she did not want to lose her deposit of $150 and agreed to move in. On October 10, the resident came in and signed her lease.

On October 18 the resident requested that the property manager walk her apartment prior to picking up her keys. The apartment was walked, and the makeready staff was still in the apartment installing baseboards and a vendor scheduled to return to finish installing the new carpet. The resident indicated that she had a major concern her furniture was not going to fit

in the unit. She decided that because repairs were still being completed and her belongings were in storage, she would take possession of the apartment the following day, October 19. Her lease was retyped and her prorated rent was adjusted.

Management said the resident paid for the remainder of October and left with the understanding that she was scheduled to move in the following day. A few hours later she returned, stating that she was not going to move in and wanted all of the money she had paid. Management believed the resident was charged accordingly. Enclosed were copies of the lease, application and resident ledger.

/ See Resident Relations, Page 43

estate economist who served as Chief Economist of the Real Estate Center at Texas A&M University for 18 years and has given over 1,800 presentations on the economic outlooks for commercial real estate, including multi-family residential, and economic trends in job growth, interest rates and inflation. TUESDAY, FEBRUARY 11

Start your day networking with the Business Exchange

Then join us for lunch and the latest industry and market news during the State of the Industry Luncheon with Guest Speaker Dr. Mark G. Dotzour, www.markdotzour.com

Location and Schedule:

Hyatt Regency Houston West 13210 Katy Fwy, Houston, TX 77079

8 a.m. to 8:50 a.m. | Registration

9 a.m. to 11 a.m. | Business Exchange 11 a.m. to 1 p.m. | State of the Industry Luncheon

+ State of the Industry Luncheon:

or Supplier Member

of the Industry Luncheon Only: $125

Management Professional

Exchange + State of the Industry Luncheon: $95 State of the Industry Luncheon Sponsors: Blue Stream Fiber and BluSky Restoration Contractors

Business Exchange Sponsors: Blue Stream Fiber and Chadwell Supply

2025 HAA Event Calendar FOR THE GENERAL MEMBERSHIP

MARK YOUR CALENDARS for these fabulous networking and professional development events in 2025. Please note that dates and prices are subject to change. Check the calendar pages at www.haaonline.org for the most up-to-date information and registration links, or contact members@haaonline.org for more information.

JANUARY

Annual Open House – January 16

#HAAOpenHouse Free for all members

Sponsorship Auction – January 29

#HAAAuction Free for supplier members

Gala presented by Camp Facility Services –January 31 at the Thompson Houston

#HAAGala

$180 individual | $1,850 group of 10

FEBRUARY

State of the Industry Luncheon and Winter Business Exchange – February 11 Hyatt Regency Houston West

#HAASOI

$425 supplier for both events | $125 all members for State of the Industry only | $95 executive level member for both events

State of the IndustryMontgomery County – February 25 at The Woodlands Country Club

#HAASMOCO

$95 prepaid | $125 at door

MARCH

State of the IndustryBrazoria County – March 11 at the Hilton Garden Inn, Pearland

#HAASBRAZCO

$95 prepaid | $125 at door

Go-Getter Meet & Greet – March 13 at Cottonwood Free for all new members and recruiters

Sand Volleyball Tournament – March 21 at District 249

#HAAVBall

Team $325 early/$375 regular | Spectator $55 early/$60 regular

APRIL

HAA Education Conference & Expo – April 10 at NRG Center

#HAAExpo

Education Conference $160 early | $185 regular Credential Holders Pricing $125 early |

$145 regular

Walk up attendee $195

Booth prices for supplier members start at $1,075

*Exhibitors only

State of the IndustryFort Bend County – April 29 at the Hilton Garden Inn, Sugar Land

#HAASFBCO

$95 prepaid | $125 at door

MAY

Sports Challenge – May 2

Location TBA

#HAAAllStars

$20/spectator | $400 team

Spring HAA Political Action Committee Fundraiser: Top Golf – May 15 at Top Golf Katy

#HAAPAC

$600 to $700 per team

JUNE

Sponsorship Auction – June 18

#HAAAuction

Free for supplier members

Honors Awards – Date TBA at the Hilton Americas

#HAAHonors

$125 early | $140 regular |

$1,300 early/$1,450 table of 10 regular

JULY

Go-Getter Meet & Greet – July 10 at Cottonwood Free for all new members and recruiters

Bowling Tournament – July 18 at Copperfield Bowl

#HAABowl

Team $375 early/$500 regular | Spectator $60 early/$75 regular

AUGUST

Summer Business Exchange –August 7 at West Houston Institute

#HAABizX

For suppliers: $425 per person for first two per company | $450 for third person

SEPTEMBER

Go-Getter Happy Hour – September 18

Location TBA Free for all new members and recruiters

Dinerstein Golf Tournament –September 29

Sugar Creek Country Club

#HAAGolf

$800 per foursome on competitive course

OCTOBER

Chili Fest – October 25 at Humble Civic Center Arena

#HAAChili

Prepaid: $40/person | $15 children under 12 | Free children under 5

On site: $55/person | $20 children under 12 | Free children under 5

NOVEMBER

Industry Achievement Luncheon and Annual Meeting – Date TBA Location TBA

#HAAAchievements

$75 early | $95 regular | $800/$1,000 table of 10

DECEMBER

Go-Getter Meet & Greet – December 11 at Cottonwood Free for all new members and recruiters

JANUARY

8

New Supplier Orientation

Wednesday, January 8

10 a.m. to 11 a.m. Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Resident Relations Committee A

Wednesday, January 8

2 p.m.

Closed committee meeting Via Zoom

Ambassador ONE Society

Wednesday, January 8

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only. Email members@haaonline.org for details.

Membership 101 Webinar

Thursday, January 9

12:30 p.m. to 1:30 p.m.

Email members@haaonline.org for details. Sponsored by funabounds

PAC Luncheon

Tuesday, January 14

11:00 a.m. to 1:30 p.m.

Contact govaffairs@haaonline.org for details.

20

HAA Offices Closed

Monday, January 20

In Observance of Martin Luther King Jr. Day

21-22

Leasing 101

Tuesday, January 21 through Wednesday, January 22

8:30 a.m. to 5:00 p.m.

From Fair Housing and the TAA lease paperwork, to today’s terminology and techniques, the industry’s most seasoned instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career. Visit www.haaonline.org/ education for more information.

23

Board Meeting

Thursday, January 23

Board Members Only Sponsored by AAA Plumbers

29

Sponsorship Auction

Wednesday, January 29

Auction Orientation: 2:30 p.m. to 3 p.m.

Sponsorship Auction: 3 p.m. to 5 p.m.

See Page 16 for details.

31

Featured Event

HAA Installation Gala Presented by Camp Facility Services

Friday, January 31

6 p.m. to 10 p.m.

The Thompson Houston See Page 2 for details.

Presenting Sponsor Camp Facility Services

Premier Sponsors

Chadwell Supply, Texas Apartment Pool Services, Tidal Electrical Services, TriArc Construction and XXL Construction

FEBRUARY

4

CALP: Certified Apartment Leasing Professional Course

Tuesday, February 4

8:30 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org. Sponsored by Best Plumbing and XXL Construction

5

Avenues: Maintenance 1

Thursday, February 8 8:30 a.m. to Noon

See Page 25 for details. Sponsored by Camp Facility Services

New Supplier Orientation

Wednesday, February 5

10 a.m. to 11 a.m. Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Meeting Wednesday, February 5 3:30 p.m. to 5:30 p.m.

Email members@haaonline.org for details.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

Excel 101

Thursday, February 6

8:30 a.m. to Noon

Learn to conquer your fear of the spreadsheet! This great-for-beginners course offers a detailed look into this multi-faceted, often daunting program. Shortcuts, tips and tricks for all levels. This class counts for 3 CECs.

11

2025 Winter Business Exchange & State of the Industry

Tuesday, February 11

8 a.m. to 1 p.m.

Hyatt Regency West

See Page 17 for details.

12

CALP: Certified Apartment Leasing Professional Course

Tuesday, February 12

8:30 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Sponsored by Best Plumbing and XXL Construction

Resident Relations Committee B Meeting

Wednesday, February 12

2 p.m. to 4 p.m.

Closed committee meeting via Zoom

17

HAA Offices Closed

Monday, February 17

The HAA offices will be closed in observance of President’s Day.

18

CALP: Certified Apartment Leasing Professional Course

Tuesday, February 18

8:30 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Sponsored by Best Plumbing and XXL Construction

PAC Luncheon

Tuesday, February 18

11:00 a.m. to 1:30 p.m.

Contact govaffairs@haaonline.org for details.

It’s the Law Breakfast Wednesday, February 19

8:30 a.m. to 10:30 a.m.

See Page 25 for details.

20

NEXT Young Professionals Breakfast

Thursday, February 20

8:30 a.m. to 10 a.m.

Visit www.haaonline.org/next for details.

25

2025 State of the Submarket –Montgomery County

Tuesday, February 25

7:30 a.m. to 11 a.m.

Woodlands Country Club

Join HAA and local area experts as they discuss the current and future state of Montgomery County. Topics will include recent economic trends, job growth, forecasts, rental rates, occupancy trends and new construction developments.

CALP: Certified Apartment Leasing Professional Course

Tuesday, February 25

8:30 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org.

Sponsored by Best Plumbing and XXL Construction

26

Avenues: Marketing 1 Wednesday, February 26

8:30 a.m. to Noon

See Page 25 for details. Sponsored by ALN Apartment Data

ACES Luncheon

Thursday, February 27

11 a.m to 2 p.m.

ACES (Apartment Community Executives and Supervisors) is an exclusive special interest group at HAA for management executives. Visit www.haaonline.org/events for more information or contact education@haaonline.org.

To learn more and subscribe, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org. Did they pay

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and SafeRent are partnered to expand RCR and include numerous searches in one bundled report.

Coming in APRIL 2025

Moving to a new time …

Thursday, April 10 at NRG

Activate your algorithms: Registration starts February 3

The Houston Apartment Foundation (HAF) is recognized nationwide as a leader in multifamily education. HAF proudly offers National Apartment Association Education Institute (NAAEI) credentials that are designed to increase your industry knowledge and demonstrate a commitment to the multifamily industry.

All credentials are a recognized mark of excellence throughout the industry and show your true commitment to your multifamily career.

Choose from four prestigious credential programs:

Visit www.haaonline.org for

Discover the Ultimate Roadmap to Success with new speakers for 2025

What is Avenues?

A series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

How can I attend?

We offer two subscription options:

• Annual Property Subscription

• based on the number of units.

• Annual Individual Subscription You can also register for each individual session.

What does this get me?

Once you sign up, you receive access to 13 education sessions throughout the year. All you need to do is respond to the reminder email to confirm attendance.

Pricing:

Property Subscription:

• Fewer than 200 units: $210/annually

• 201-350 units: $410/annually

• More than 351 units: $510/annually

Individual Subscription:

• Corporate or Suppier Individual: $210/annually

• Individual sessions: $60/person Three (3) CEC credits awarded per session.

View the series schedule and register online at www.haaonline.org. Contact the HAA Education Department at education@haaonline.org.

HAA PAC Steering Committee Luncheon

Tuesday, November 19

The HAA PAC Steering Committee hosted a lunch presentation by Brandon J. Rottinghaus, Associate Professor of Political Science and the Senator Don Henderson Scholar at the University of Houston. Rottinghaus provided the attendees with an analysis of the 2024 Presidential Election.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. Committee application forms are available. To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org/haapac or contact govaffairs@haaonline.org.

BE A PART OF THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals and it is open to all members. Network with your peers and grow your career together among the next generation of HAA leadership! To learn how to become involved with NEXT, see online at www.haaonline.org/next.

NEXT Mission Statement:

A network of young professionals committed to the growth of future leaders with the Houston Apartment Association through education, peer-to-peer networking, and legislative and community involvement.

HAA NEXT programs include networking socials hosted at various venues across Houston and professional development breakfasts held at the HAF Education Center. The Professional Development programs feature special guest speakers on timely topics relevant to enhancing and furthering your multifamily industry career.

Register online at www.haaonline.org/next or email us at events@haaonline.org for more information. We look forward to meeting you!

Law, continued from Page 12 indicated that management employers were looking for additional grounds to evict the complainant. The eviction action was ultimately dismissed.

A month after the eviction was dismissed, a White, non-Hispanic childless resident of another property managed by the same management company with the same lease, was incarcerated for sexually assaulting a child.

The management company waited over five months to change the locks on the White, nonHispanic man’s unit after reaching out to negotiate his voluntary relinquishment of his unit.

The charge indicated that the management company did not have a non-discriminatory justification for the more aggressive approach against the complainant as opposed to the incarcerated resident at the other property.

b. Complaint and Charge of Discrimination.

HUD filed a charge claiming that the respondents made the dwelling unavailable because of race, color, familial status and national origin.

c. What can we learn?

HUD charged the respondents because they treated the complainant differently than the resident at the other property under the same or similar circumstances. The complainant was a Black, Hispanic resident with three children whereas the resident at the other property was a White, non-Hispanic man without children.

Most likely, HUD was able to obtain the information regarding the management company’s other property through the discovery process during the investigation of the complaint. Decisions should always be made with consideration for being consistent under similar circumstances. If you are taking

action against a resident that is different than other residents under the same or similar circumstances, expect that the decision will be scrutinized from a fair housing standpoint. You should be prepared to articulate your nondiscriminatory business justification for any action taken.

Relocation of Disabled Resident (Georgia September 4, 2024)

a. Facts.

The complainant was a resident in a threebedroom unit on the second floor of the apartment property. The resident’s child was disabled, and the resident requested an accommodation of moving to a groundfloor unit.

When two three-bedroom ground floor units became available, the complainant submitted a letter to the respondents from a doctor explaining the child’s disability and need for a ground floor unit.

According to the charge, the complainant was told that contractors had been approved to finish a unit for her. However, for the next several months, the complainant repeatedly was told that work was ongoing. Although internal management company emails disclosed discussions regarding the transfer of the complainant to a ground floor unit, the complainant was allegedly never told this information and was never granted her request.

b. Complaint and Charge of Discrimination.

The complainant filed a fair housing complaint against the owner, management company and management company employee for failing to grant her request to move to a ground floor unit. After the investigation, HUD filed a charge against the respondents stating that they discriminated against the complainant when they refused her request.

c. What can we learn?

The facts stated in the charge show a significant lack of communication between the respondents and the complainant. Even if the manager had discussed the information with the complainant, it was not discovered in the investigation process. Keep in mind, if something is not put in writing, the information may not be disclosed in the discovery process. Remember, document! document! document!

The advantage of providing a written response to a request will show: (i) that you responded in a timely manner; and (ii) your position with respect to the response (i.e. if the request is not granted, you would have asked for more information to be submitted in order to evaluate the request). A written response will help you defend your position!

HUD made a point in its charge to state that the ground floor units were consistently reported as being vacant. Be sure that your documentation and records are kept up to date. If a rent roll shows a unit being vacant, the presumption is that it was indeed vacant. Keep in mind that your records will be discoverable during the investigation stage of the complaint process. Your documentation should be consistent with whatever position you are taking!

Keeping informed as to what HUD considers to be a violation of the Fair Housing Act is beneficial to guide us in determining what action we might take to avoid similar claims. Hopefully this information is helpful to assist in your training under the Fair Housing Act.

Want more “it’s the Law”? See current and previous issues of ABODE online at http://issuu.com/haa_abode.

On the Scene

Photos by MARK HIEBERT, Hiebert Photography

2024 Industry Achievement Luncheon & Annual Meeting Wednesday, November 6 at The Westin Memorial City

Business Program Sponsors:

Chadwell Supply

Lowe’s Pro Supply

Industry Achievement Program Sponsors: Ameritex Movers

BluSky Restoration

Massey Services

More than 400 members attended this year’s special event, honoring 2025 HAA Hall of Fame Honoree Jackie Rhone and our 2025 Industry Achievement Award winners. The President’s Awards were given to HAA CEO Casey Morgan. The Product Service Council Special Recognition Award was given to 2024 HAA President Gina Erwin. The Go-Getters, Lyceum Graduates and recent credential holders were also recognized. To see more photos, visit the galleries at www.haaonline.org.

On the Scene

2024 Industry Achievement Luncheon & Annual Meeting

On

Pl anted Blooming Where She’s

Shelley Watson takes on cultivating America’s largest apartment association with the same gusto she has used to grow her life and career.

The Morgan Group’s Shelley Watson is an accomplished leader with more than 30 years of experience in multifamily housing. This year, she puts those leadership skills to the test as the president of the largest apartment association in the country as it celebrates 65 years.

In January 2014, Shelley joined Morgan Group as the Senior Vice President of National Property Management. Over the years, she has taken on increasing responsibilities with Morgan Group and now oversees the Property Management Group and Human Resources Team, serving as the Executive Vice President of Operations. Shelley has a proven track record in various real estate sectors, including conventional housing, PFC Texas, value-add renovations, senior housing, repositions, new construction lease ups and has directly supervised the successful completion of more than 50 lease ups in Texas. She is also the Chair of Morgan Group’s Leadership Committee and member of the Executive Commitee, playing a pivotal role in shaping the company’s values and culture. In 2017, Shelley received Morgan Group’s prestigious Bill Morgan Award, named for Morgan’s founder, a testament to her dedication and impact in the company.

Before joining Morgan, Shelley held the position of Managing Director with Greystar in Austin, Texas, where she honed her skills managing an impressive portfolio of 12,000 units.

A proud native of Louisiana (Who Dat?!), Shelley’s educational background includes a Bachelor of Arts degree in Journalism from the University of Louisiana – Monroe. A long-time volunteer for HAA and the Texas Apartment Association, Shelley is a graduate of the HAA Leadership Lyceum program and a TAA Delegate. Additionally, she has completed the NAA Lyceum program and serves as an NAA Delegate. She was the 2020 HAA Owner Managment Executive of the Year.

In November, Shelley sat down with ABODE for a question-and-answer session led by her friend, peer, fellow HAA Board Member and wingman Joe Melton, Morgan Group’s Senior Vice President of Marketing and Communications.

Joe Melton: Tell us about yourself. Where are you from? What was your childhood like?

Shelley Watson: I grew up in Shreveport, LA. I’m an only child, and my mom was a teacher for many, many years – an art teacher. I grew up with a Cajun grandmother who taught me how to cook and my love of all things Louisiana. I attended the same high school where my mom was a teacher, which was a lot of fun being a high school student.

What was your first job in this industry?

I started as a leasing professional at Tracewood Village Apartments in Jackson, MS, by accident.

I was hanging out at the pool and trying to figure out what to do with my life. I was working at a TV station in Jackson in marketing and programming. I did some news briefs and actually ran a camera, too. And I was completely broke. I walked into the leasing office and said, “You know, I’m not sure what I’m going to do, I may have to quit my job so I can afford to pay for this apartment.” The leasing professionals said, “Well, you can get a job here.” And I said, “Oh, well, this is great. Sure, let me apply.”

And here we are.

What is your current job in the industry and how did you get here?

Currently, I'm Executive Vice President of Operations with Morgan Group. How I got here, that's another good story. I was working for a company in Austin. My husband and I lived there for about nine years. I got a phone call I never will forget, and it changed the trajectory of my career. It was a phone call from someone that I know and respect and love, and she asked me if I would ever consider moving back to Houston. She wanted to talk to me about an opportunity with the Morgan Group. I took the phone call; we had a conversation and it just lined up perfectly for me and I have been with Morgan Group now for 11 years.

What made you stay in the industry?

I would have to say it’s the people and the relationships that I have made. And just getting up every day and continuing to grow those relationships with the people I work with – with our teams, with clients – and also, helping people achieve what they want to achieve and seeing them thrive.

What is the biggest learning experience you’ve had?

I have a couple I could talk about. One is my move from Austin back to Houston. I just jumped in headfirst. I learned that I needed to give myself a break in time to absorb what was happening – I came from where I knew every property, every person, everything inside and out – and I parachuted into this role, and I was no longer the expert. So, I took a pause and said, “I need to observe and absorb what is happening.” I also needed to give myself some time to learn the properties, learn the people, and it was an eye opener for me.

The next learning experience I would say also had to do with the move. When my husband and I got married, we moved from Houston to

Austin, and I took a job to have a job because I wanted to be living in the same city as Ken. I quickly realized that it was not a really good culture for me and my first or second day, I went and sat in my car and just cried. I felt like I had made a big mistake. However, the lesson I learned was turning that around. … I can make a difference for those that work with me, and I can change that culture. I can change the culture for just the smaller group that’s working for me, and I worked really hard at that. Every day I woke up and said, “I’m going to help them change and make things better.”

What inspired or encouraged you to be a president?

I don’t think I was originally really inspired. I got a call from Clay Hicks and he asked me if I would be a V-PAL (an HAA Vice President at Large) and I remember where I was. I was turning onto Richmond from Kirby, having the conversation with him on Bluetooth. I said, “I’m not sure I’m cut out to do this.” And he said, “Well, we need you here. We need you in the organization.”

I hesitantly took on the role ¬– I would say I’m maybe a hesitant volunteer – but the more I became involved, the more I enjoyed the people and I enjoyed learning about the organization. What did it for me was this: this career and this industry has been so good to me that I wanted to give back to the industry.

So, Shelley, who would you say is your biggest motivator or cheerleader?

I wake up every morning wanting to make my husband proud of me. That is my motivation, and then also the people I work with. I want to help them. I want to be the best leader I can for them.

What’s the best advice you’ve ever received?

Oh, there’s a lot. I get good advice every week, but I would say, “Bloom, where you’re planted.” I learned that early on in my career. I have always tried to focus on the job at hand, and what I’m doing today. I really never worried about the next step. And then, when I first joined Morgan, my former boss said, “You know, Shelley, it’s a marathon, not a sprint,” and that has stuck with me throughout the last 11 years – That you must plan and think for the long term versus just making decision to make the decision quickly.

This year will be a marathon. Lots of HAA events. It will be a marathon.

Continued

Which event are you looking forward to most this year?

You know, my favorite event is always the Honors Awards. I love seeing our team members in the industry being recognized and honored. It’s great. They have a hard job. It’s not easy being a property manager, a leasing professional, a porter, housekeeper or lead maintenance. Those are not easy positions and that is what makes our industry tick. I love seeing them dressed up. I love seeing them celebrating with each other and for each other.

What makes you feel most accomplished?

That’s a hard question. I don’t think I ever feel accomplished. Again, it is a marathon, not a sprint. Each day – each week – there is something else that I can improve upon, that I can learn. So, my life has always been about lifelong learning – my mom and grandparents were teachers..

What is your favorite career memory?

In 2017, at our company’s annual holiday party and awards, my company surprised me by honoring me with the Bill Morgan Award and I had no idea that it was me. I was running around talking to people and they started to announce the award and they were describing this person and I said to myself, “Oh my gosh, that’s me?!” And then, lo and behold, they had also sneaked my husband in, and he walked up. I think I cried, I was deeply honored to receive that award, named for our founder, because of the legacy of what that means for Morgan.

Do you remember what you were wearing when you got the award?

Yes, I actually had on a Santa suit because at our holiday parties, we love a theme and we love to dress in costume. We all had on Santa jackets and I’ll never forget this … That morning I was getting ready, and my husband says, “You know, Santa would look a lot cuter if she would smile” and I went “heh,” and now I look back on it and I think he must have known. He obviously did know. But yeah, a Santa suit.

What is your favorite HAA memory?

It was how the HAA team worked together during COVID, during 2020, we all pivoted. We all locked arms together. It was a tough time for everybody. We were trying to figure things out on the fly all the time and our weekly calls – I think we had daily calls for a while – that meant the world to me, to know that I had that support. I knew that we were working to solve the right things for our companies and especially for our team members and residents.

OK, now some fun questions. First, I’ll ask you what you asked everybody. What was your first job?

My first job was at Bealls department store in the junior department working for my uncle in Shreveport, LA, after school.

What’s your favorite food?

Ooh. Without a doubt, Tex Mex, give me a good combo plate. And a margarita.

What would you be doing, if you weren’t doing this?

I love live music. I love to travel. I would probably be in the music industry somehow. I cannot sing or play any instrument, I’m a music appreciator. Or I would be doing something in the travel industry.

So, we know you travel a lot. What's a place you dream of traveling?

The next trip. I love to travel and every place I go I love, so it could be anywhere.

Where is your favorite place to go and what do you do while you’re there?

We have a beach house in Terramar on the West End of Galveston. When I crossed the bridge, I’m a different person. I don’t wear makeup. I shower outside as much as I can. I’m in a beach chair. I’m in the golf cart running around. It's like it’s a kid’s camp for adults. We

have a wonderful group of neighbors and frients there. And it’s my sanctuary and my happy place.

So, I know you love the beach, sunset or sunrise?

Sunset for sure.

What’s your favorite happy hour drink?

It depends, if it’s summer or winter. Probably Sauvignon Blanc or a margarita on the rocks. Maybe a Paloma. Winter, maybe Pinot Noir or an expresso martini.

What’s your favorite drink on vacation?

All of them. (laughter)

Would you rather drive or be a passenger?

Absolutely be a passenger. I don’t like to drive. Joe, you’ve driven me around a lot, and I thank you for it.

If you had to say today, what do you think your walk-up song's going to be at the Gala?

Oh, I love a good walk-up song. You know, I’m old school and an 80’s girl. I love Journey’s “Don't Stop Believing.” That’s probably one of my favorites. My other songs are not appropriate.

Shelley, what keeps you up at night?

What keeps me up at night is where our industry is going and how we can attract good

talent to continue to move up in leadership and who want to be in multifamily. That’s what keeps me up at night.

You said you didn’t aspire to be a president, but now that you’re going to be, what do you want to be known for?

I would say that the presidency to me is, it's not about me. It’s about giving back to the industry that’s been so good to me and it’s about honoring everyone that makes up this industry, including our supplier partners. Our team members on site, our HAA staff, that's what it’s about to me is how can I support and what can I do to give back to the industry.

At Morgan Group, we recruit, hire and grow by our core values. What is your favorite Morgan Core Value?

I would say “Keep on Trucking.” That was our founder’s famous line, to be resilient, to keep on going, to have a positive attitude and I love it.

Resident Relations, continued from Page 14

The committee decided in favor of management. The resident canceled her move-in, and per the TAA application, management can retain all monies paid as liquidated damages. The resident may wish to pursue this complaint in small claims court.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713595-0300 for direct assistance.

Renters can be referred to HAA by calling 713-595-0300 to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

Many thanks to the

Relations Committee members for

Sincerely, Matilde Luna, Director of Resident Relations

Leadership Meet The

Learn more about HAA’s incoming Executive Committee and Product Service Council Officers

Shelley Watson President

What is your name, company and title?

Shelley Watson, Morgan Group, Executive Vice President of Operations

What is one thing people don’t know about you? I’m the “cool aunt.”

Favorite food? Tex-Mex

One place you dream of traveling? Anywhere

What is your favorite tv show at this very moment? I am watching The Diplomat right now. I absolutely love the show, love the acting and it takes me away from my daily life.

Where is your favorite place to go and what do you do while you’re there? We have a beach house in Terramar on the West End of Galveston. When I crossed the bridge, I’m a different person. I don’t wear makeup. I shower outside as much as I can. I’m on a beach chair. I’m in the golf cart running around. It’s like a kid’s camp for adults and it’s my sanctuary and my happy place.

What is the best thing that happened this year? It started out really bad, but it ended up being really good. I have a miniature dachshund that I love, Ruby, and she was paralyzed

with her back legs and it was really devastating to me and my husband. But through perseverance, through therapy, she can walk and she can run. It is crazy. It is a miracle. And that was my biggest surprise this year, that it started out from a setback and now it’s just the most beautiful thing.

What are you most excited about for the coming year? Being HAA President!

Ryan

Terrell

President-Elect

What is your name, company and title?

Ryan Terrell, Greystar, Managing Director

What is one thing people don’t know about you? I’m a superhero movie dork. I think the first phase of the Marvel series is one of the best ever made and the original Avengers movie is phenomenal. And while Marvel has consistently kicked DC’s tail, Superman remains my favorite superhero of all time.

Favorite food? Tex-Mex and it’s not close. We’ll go to Mexico on vacation and when we get back, the first place we go is to Papasito’s for fajitas.

One place you dream of traveling?

Australia

What is your favorite tv show at this very moment? Landman. We have to wait for the kids to be in bed, but it’s really, really good!

Where is your favorite place to go and what do you do while you’re there? We have a home in Rockport, on the coast. We love it there because it serves as forced family fun. There are minimal electronics so we spend our days fishing, boating, playing cornhole or whatever other new game my wife has picked up. Forced family fun at it’s finest!

What is the best thing that happened this year? Its been a great year all around. Professionally, it’s been incredible to see our team remain so incredibly stable throughout the turmoil our industry continues to push through. The stability of our senior and regional leaders has made our jobs that much easier and I’m super excited about the incredible core we’ve built. Personally … it’s always great to see my Horns beat the heck out of A&M at Kyle Field (try not to drown in the Aggie tears)!

What are you most excited about for the coming year? We saw tremendous growth of our third party management platform this year, which resulted in a number of promotions and I’m genuinely really excited to see these young superstars continue to grow and achieve great things!

Monica Gracia Secretary/Treasurer

What is your name, company and title?

Monica Gracia, Senior Vice

President of Operations, Dayrise

Residential

What is one thing people don’t know about you? As much as I love attending all the events and socializing with friends, I’m really a homebody who has a secret crafty side. Those closest to me might even call me an introvert.

Favorite food? It’s either a really good steak or crawfish when it’s in season.

One place you dream of traveling? Paris

What is your favorite tv show at this very moment? Yellowstone

Where is your favorite place to go and what do you do while you’re there? I love going to my parent’s house in San Antonio to do absolutely nothing other than relaxing and spending time with family. There’s something about my momma’s presence that makes everything feel so calm.

What is the best thing that happened this year? I’ve been very blessed this year, personally and professionally. Professionally, I was promoted within my organization and I get to lead a team of amazingly talented individuals. Personally, I’ve been helping my daughter plan her wedding! She will get married on Valentine’s Day 2025. So, showering her with all the love has been the best thing that has happened this year.

What are you most excited about for the coming year? I know there will be lots of exciting things happening at Dayrise and

within HAA, but if I’m being honest, I have to say that walking my daughter down the aisle on her wedding day has to be what I’m most excited about for the coming the year.

Gina Erwin

Immediate Past President

What is your name, company and title?

Gina Erwin, President, GWR Management Co.

What is one thing people don’t know about you? I’m pretty sure I have run out of of surprises after this past year. ��

Favorite food? Sushi

One place you dream of traveling? It was Africa and we did that in September!

What is your favorite tv show at this very moment? Yellowstone!

Where is your favorite place to go and what do you do while you’re there? Galveston (again no big secret at this point). Golf, fish, boating, beach, good food and great friends.

What is the best thing that happened this year? Bucket list safari/golf trip to Africa.

What are you most excited about for the coming year? More time for golf ��

Melissa Friend

Vice President At Large

What is your name, company and title? Melissa Friend, Greystar, Director

What is one thing people don’t know about you? It is my dream to open a dog shelter to take in all strays. I like animals more than people in most cases, lol!

Favorite food? Mexican by far

One place you dream of traveling? Italy, I would love to see the Amalfi Coast

What is your favorite tv show at this very moment? Any crime/detective related show, 20/20, Dateline, 48 Hours

Where is your favorite place to go and what do you do while you’re there? The British Virgin Islands was amazing. Spent a lot of time on the beach. The beaches and water are amazing!

What is the best thing that happened this year? I completed and received my CPM credential. I am very proud of that accomplishment!

What are you most excited about for the coming year? Planning my 55th birthday! I’m not sure where I’m going just yet, but looking forward to planning something exciting!

Valerie Lacy

Vice President At Large

What is your name, company and title?

Valerie Lacy, Cushman & Wakefield, Senior Regional Manager

What is one thing people don’t know about you? I love all things Disney.

Favorite food? Sushi

One place you dream of traveling? Bora Bora

What is your favorite tv show at this very moment? I don’t really watch tv and I am the world’s worst at binging shows.

Where is your favorite place to go and what do you do while you’re there? DisneyWorld and Disneyland with my husband and daughter. We make so many memories as we ride all of the rides and enjoy the yummy snacks and drinks.

What is the best thing that happened this year? Watching my daughter Meredith achieve her goal in soccer by making the ECNL team. She inspires me to work harder and be a better version of myself every day.

What are you most excited about for the coming year? Having the honor of serving as an HAA VPAL.

Corri Smith Vice President At Large

What is your name, company, and title?

Corri Smith, SMI Realty Management, CFO

What is one thing people don’t know about you? I am a native Hawaiian. I was born and raised in Hawaii.

Favorite food? No surprise to say Hawaiian food is my favorite! Especially poi ��, which most people think tastes like glue.

One place you dream of traveling? I generally like to vacation in warmer beachy type locations and have always wanted to visit the Greek Isles.

What is your favorite tv show at this very moment? I rarely get to operate the remote in my house so usually we are watching shows like Silo, Penguin, or other action type shows that my husband likes. But when he is traveling and I get to pick, I have been watching The Diplomat and Blacklist lately.

Where is your favorite place to go and what do you do while you’re there? I usually try to travel home to Hawaii every year and visit with family and eat all my favorite foods!

What is the best thing that happened this year? This year has been quite a learning experience on the HAA Executive Committee! I have really enjoyed participating on the Finance Committee and meeting so many of our members at many of our events. I’m looking forward to another year of learning and meeting more of our amazing members.

Richard Wall

Vice President At Large

What is your name, company and title?

Richard Wall, Westdale Asset Management, Regional Director

What is one thing people don’t know about you? I have a love for music and play multiple instruments including the piano, violin, clarinet and mandolin.

Favorite food? This is a tough one as I love food. My top two favorites are tacos and pizza!

One place you dream of traveling? Bora Bora Island in French Polynesia

What is your favorite tv show at this very moment? I don’t really watch much TV, but when I have some time, I love to see all the different talent from around the country on America’s Got Talent

Where is your favorite place to go and what do you do while you’re there? My favorite place to vacation would be Puerto Vallarta, Mexico. I enjoy relaxing by the pool and visiting local restaurants for authentic tacos and cold beer.

What is the best thing that happened this year? This year I focused heavily on my personal growth and physical health.

What are you most excited about for the coming year? I am excited to continue my personal growth and career growth within in our amazing industry.

Deborah DeRouen PSC President

What is your name, company and title?

Deborah DeRouen, The Phoenix Staffing, Branch Manager

What is one thing people don’t know about you? I’m in a band.

Favorite food? I love pretty much all foods! I love to try new things. I’m currently obsessed with chicken wings and can give you a list of my favorite restaurants with great wings.

One place you dream of traveling? Europe! However, I won’t turn down any good trip!

What is your favorite tv show at this very moment? I just started watching Landman and highly recommend it!

Where is your favorite place to go and what do you do while you’re there? My favorite place is anywhere I have my family and friends.

What is the best thing that happened this year? I completed the NAAEI Advanced Facilitator Program and became an NAAEI Faculty Member.

What are you most excited about for the coming year? I’m excited and honored to lead our PSC in 2025.

Blaise Spitaleri PSC Vice President

What is your name, company and title?

Blaise Spitaleri, Gemstar Construction, Marketing & Business Development Manager

What is one thing people don’t know about you? I don’t know if there is one thing people don’t know about me, but if you’re reading this article and want to find out, I’m open for lunch.

Favorite food? I love all food, but it’s really hard to top a good pizza. It’s great for breakfast, lunch, dinner and snack.

One place you dream of traveling? I dream of Time Traveling.

What is your favorite tv show at this very moment? I find it difficult to make time to invest in television, but my favorite show of all-time is BoJack Horseman. The character development within the story arks are so clever and profound. If you can break past the surface, this series covers the entire emotional spectrum and is deeply rooted in philosophical values. Yes, I am referring to the cartoon about a horse/man.

Where is your favorite place to go and what do you do while you’re there? I enjoy going home. A little plot of land where authority isn’t recognized. I can sing, dance and rest with close company. It’s simple and beautiful.

What is the best thing that happened this year? We’ve learned! We’ve grown! We’ve laughed! We’ve cried! We’ve closed the year better than the last, and the beat goes on …

What are you most excited about for the coming year? I look forward to the opportunities that make a positive impact on my environment. I look forward to inspiring my children for a successful future. I look forward to being creative and inspiring in business endeavors. I look forward to representing Gemstar with transparency and leadership. I look forward to the unknown. The possibilities are endless!

Nikki Sekunda PSC Treasurer

What is your name, company and title? Nikki Sekunda, The Liberty Group, Senior Executive Recruiter

What is one thing people don’t know about you? I’m bilingual. I went to an all-Spanish speaking school until the fourth grade.

Favorite food? ANY type of potatoes. I once tried to convince my wife to let me throw a potluck potato party and everyone had to bring a potato dish. She said no.

One place you dream of traveling? Italy.

What is your favorite tv show at this very moment? No good shows have come out since GOT (Game of Thrones), so I’ll go with Real Housewives of Beverly Hills.

Where is your favorite place to go and what do you do while you’re there? San Pedro, Belize. I love relaxing on the beach and reading a book.

What is the best thing that happened this year? We bought a new home with a pool.

What are you most excited about for the coming year? All the vacations we have planned!

Debra Knight PSC Treasurer

What is your name, company and title? Debra Knight, Comm-Fit, Senior Sales Representative

What is one thing people don’t know about you? I’m obsessed with podcasts, I don’t know the last time I even listened to music in the car.

Favorite food? Chips and queso

One place you dream of traveling? Bali

What is your favorite tv show at this very moment? Dateline or a Hallmark Christmas movie, I like to cover both sides of the spectrum and keep my algorithm guessing.

Where is your favorite place to go and what do you do while you’re there? Round Top, TX, spending time with friends, laugh, shop, eat and drink!

What is the best thing that happened this year? Becoming the Godmother to my beautiful niece, Brooklyn, and watching her get baptized.

What are you most excited about for the coming year? Going on a Health and Wellness vacation – my first ever solo vacay!

Joey Rodriguez PSC Immediate Past President

What is your name, company and title?

Joey

Rodriguez, Greenlogic,

Vice President of Sales

What is one thing people don’t know about you? My wife and I are on a quest to visit every NFL stadium. We have three down and 27 to go.

Favorite food? You can’t go wrong with a smoked brisket.

One place you dream of traveling? I have been wanting to visit Greece for some time now. What is your favorite tv show at this very moment? I would say right now, Yellowstone is our show.

Where is your favorite place to go and what do you do while you’re there? Any golf course, have a laugh with good company and sip on some adult beverages.

What is the best thing that happened this year? When I was able to see my daughter walk for the first time this year.

What are you most excited about for the coming year? We have some exciting new plans to expand the company this year and looking forward to seeing all of those plans unfold.

Join 2025 President Shelley Watson, our Executive Committee and Product Service Council Officers for the 2025 Installation Gala. See Page 2 for details.

Pet-Friendly or Pet-Fail?

How apartment communities can win (or lose) with pet parents.

By PRIYANKA AGARWAL, J Turner Research

According to a recent study by Zillow, more than 59 percent of renters have at least one pet, and twice as many renters use “pet friendly” as a filter in their apartment search. Given these high statistics, it is critical for apartment operators to read and analyze what pet parents are expressing in survey feedback and online reviews. Whether positive or negative, the pet parenting experiences shared on review sites give interested renters a glimpse into your attitude and policies regarding animals. And since pets are beloved and considered members of the family, any feedback related to your policies or their welfare in your community can elevate or tank your online reputation which directly affects your bottom line.

Top complaints: “They have a ’dog park‘ on top of the parking garage, but there is no shade anywhere up there, so it is unbearably hot, and the waste containers there were constantly overflowing with dog feces.”

In looking at hundreds of reviews, it doesn’t come as a surprise that one of the most trending complaints about pets is related to fees, where residents are extremely dissatisfied about paying monthly pet rent and multiple pet deposits while still being charged for stained carpet or minor pet-related wear and tear in the apartment. In addition to this, below are

some common pet experiences shared in multifamily reviews

1. Pet waste on community grounds and common areas

Residents often express frustration about pet owners failing to pick up after their pets and the property not enforcing pet policies strictly.

“There’s dog poop EVERYWHERE because people are too lazy to clean up after their pets.”

2. Fire alarms and maintenance visits affecting pets

Residents share that maintenance teams do not notify them of their visits and those with pets run the risk of their pet running out. They also talk about the lack of fire alarm maintenance and how constant ringing makes their pets feel terrified and unsafe.

“Their failure to properly maintain the fire alarms is not only extremely disruptive but also very dangerous. My dog is terrified and feels unsafe.”

3. Pet amenities not maintained

Your property may be advertised as one with a dog park or dog spa, but if it is not welldesigned and well-maintained, it does not serve your residents. Residents complain of overgrown bushes, unstocked poop bags or overflowing bins, lack of any shade, and the presence of glass or hazards in the dog park, among other things.

“The dog park that was put in was destroyed after only about a month. The dog ’playground equipment’ was never replaced, and metal bars were left strewn all over, making it an unsafe place for my dog.”

4. Confusion regarding breed and size restrictions

Residents talk about the lack of clarity regarding breeds. While some residents were allowed big breeds, others were not. In one review, a resident complained of not being allowed to bring a pit bull while she had seen two pit bulls in the community. Many communities are ending breed-specific legislation as evidence shows it is an unreliable and ineffective solution, especially as the numbers of renters with Emotional Support Animals from restricted breed lists rise.

“Everyone has different prices for rent in the same size of apartment. Had to get rid of my husky because it was too big of a dog. But management never told me when I paid the pet deposit there were certain dogs you couldn't have. The person above me has a German Shepherd, and the lady across the street has a pit bull.”

5. Noise and barking

Residents express their disappointment with neighbors’ dogs constantly barking or large dogs running around in the apartment above, disturbing their peace.

“I will never recommend this place to anyone. People do not have any respect for their neighbors. They throw parties, and another neighbor has a dog that barks constantly. When you complain to the office, they do NOTHING but yet you have to sign a quiet policy paper.”

Reputation Crisis

Recently, a TikTok video was posted that showed a resident’s dog whining while being left outside all day in the Texas heat. The result?

• The property was bombarded with negative reviews from TikTokers who have no

To avoid your community going viral for the wrong reasons, it is imperative for you to monitor review sites to know what commentary is being generated about the animals in your community –and develop a plan for addressing it.

relation to the apartment community, with comments such as, “This complex allows their tenants to abuse dogs on their property by leaving them outdoors on the balcony in all extreme weather conditions, covered in their own feces. Reports and complaints have been filed months ago, but no action has yet to be made.”

• The resident who made the video had his “friends” call to threaten and complain to the office team, essentially blaming the community for supposed inaction.

• The property team immediately sprang into action, issued violations, and contacted the city and the resident.

To avoid your community going viral for the wrong reasons, it is imperative for you to monitor review sites to know what commentary is being generated about the animals in your community – and develop a plan for addressing it.

What can you do?

Every community should have a plan in place for managing negative feedback involving animals. Take the following steps to set your community up for success:

• Have a crisis communication plan. Prepare a crisis playbook with “animal neglect/abuse” as a scenario. Work with communications/PR professionals to craft a statement on how your pet policies support animal welfare.

• Respond to online reviews. Respond to all your online reviews prudently, weaving in the statement from your crisis plan.

• Remind residents of pet care expectations. Send reminders to your residents about proper guidelines to take care of pets. Here is a resource from the Humane Society of the United States.

• Elevate your pet friendliness quotient. Share stories of pet-inclusive policies, promote local adoption events, and highlight resident pets to build an image of a compassionate community to resonate with current and potential residents.

Judy Bellack, multifamily industry princi-

pal with Pet Inclusive Housing Initiative of Michelson Found Animals, said, “Apartment operators have a unique opportunity to elevate their brand and connect with petloving residents by showcasing a commitment to pets as members of the family on social media.”

• Partner with local animal welfare organizations. Animal welfare consultant Becky Best suggests management companies partner with animal welfare organizations that can provide accurate legal information, share responsible ownership and training tips, set up foster and adoption events, and organize community service projects.

As you consider collaborating with Animal welfare organizations, consider Wild Tunes, a non-profit focused on soothing shelter animals through live music, founded by Yuvi Agarwal, an animal lover and musician at age 10. You can create a unique resident engagement program by offering your musically inclined residents an opportunity to volunteer at a shelter near your apartment. To learn more, visit www.wildtunes.org.

No matter how you choose to elevate your messaging about animal welfare and pet inclusivity in your community, communication and care are the keys to demonstrating that your community is a safe space for pets.

As director of public relations and head of the white glove response team at J Turner Research, Priyanka Agarwal and her team have crafted responses to over 1.25 million multifamily reviews. She has 25 + years of experience in strategic communications and online reputation management, has consulted for top brands like Microsoft and HewlettPackard, and has spoken at multiple multifamily and communications conferences. She also directs Wild Tunes, a nonprofit founded by her son, Yuvi to soothe shelter animals through live music.

The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee.

To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed here.

Education education@haaonline.org

Education Advisory Council

Career and Community Development Committee

Government Affairs govaffairs@haaonline.org

HAAPAC*

Fair Housing Committee

Strategic Growth Committee

Membership members@haaonline.org

Ambassador ONE Society

Go-Getter Membership Recruitment Club

Expo Exhibitor Committee*

Community Outreach asherbondy@haaonline.org

Community Outreach Committee

Product Service Council*

Resident Relations resrel@haaonline.org

Resident Relations Committee

*Note: These committees have specific requirements for membership. Contact HAA for details.

Note: Properties are listed with owner/management at time of the award.

Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit one of our 2024 winners. See future ABODEs for more honorees.

THE ABBEY AT ENCLAVE

Built 1980-1989 Property of the Year

Property: The Abbey at Enclave

Owner/Management: Abbey Residential

Location: 1910 Westmead, Houston, TX 77077

Units: 720

Web: www.abbeyresidential.com/apartments/tx/houston/enclave

Photos provided by The Abbey at Enclave

The Abbey at Enclave’s friendly and prompt customer service, from the front office staff to the maintenance team, is a hallmark of this award winning property. The property prides itself on knowledgable and long term leadership, with the property manager having been with Abbey Residential since 2017 and the maintenance supervisor since 2011.

Conveniences abound for residents, with Fetch package delivery service and a resident clubhouse that hosts a wide variety of monthly events, including a December holiday party with a hot cocoa bar and Grinch movie night (with an appearance from The Grinch and Santa), Halloweenfest with costume contests, pet costume contests and more, and a wine and chill night with snacks, games, wine and more. The resident and prospect coffee bar is restocked daily and online payment options and online maintenance requests with 24-hour emergency maintenance is offered by the property. Two spotless models showcase recently-upgraded interiors that include stainless steel Energy Efficient appliances, wood flooring, granite throughout, framed mirrors, digital thermostats, LED track lighting, brushed nickel hardware and more!. Patios and balconies were completely replace in 2021 and covered parking is available. Wood burning fireplaces are available in select units and there are a wide variety of floor plan options, including a very popular townhome unit, which are rarely available as a resident favorite. The property is proud of its seasonal landscaping throughout the community, with a sand volleyball court, tennis court, bark park for our furry friends, four resort-style, sparking pools, five laundry facilities. The property also offers a business center with computers available for prospects and residents.

Do you really know your applicant?

Comprehensive applicant screening tools available today can uncover financial and criminal background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing.

On the Scene with HAA

It’s the Law Breakfast

Wednesday, November 20 at the HAF Dinerstein Reed Prokop Education Center

Sponsored by Precision Appliance Leasing

HAA General Counsel Howard Bookstaff presented an “It’s the Law” breakfast covering holiday-related legal issues and much more. For more photos, visit the photo galleries at www.haaonline.org and see Page 11 for more from Howard.

NEXT “Holiday Movie” Karaoke Night

Sponsored by Foundation Specialists and XXL Construction

Thursday, December 5 at Christian’s Tailgate Heights

HAA NEXT Young Professionals spread Christmas cheer by singing loud for all to hear at their annual Holiday Karaoke Night. Karaoke teams competed for the top prize with the event sponsors as the competition judges.

Congratulations to the Karaoke competition winners!

1st Place – The OGs

2nd Place – The Grinches

3rd Place – The Mean Girls Chicas

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

The Ambassador ONE Society

YOU’RE THE ONE!

2. The Ambassador “ONE of the Year” is Dennis Juarez, Furniture Options, with 3,357 points.

3. The Blake Subinsky Rookie of the Year is Steve Griffith, Precision Appliance Leasing, with 2,441 points.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Randa in the Membership Department at 713-595-0319, or email members@haaonline.org

1. Congrats to the top team for 2024 Purple Rain with 6,845 points.

The Ambassador ONE Society 2025 Leadership

2025 Ambassador Chairs

Tito Estrada, CAS One Source Realty Advisors

Karen Nelsen, CAS ALN Apartment Data

2025 Team Captains

Adoteh Akue Redevelopment Services Orange Crush

Eddie Watral Rasa Floors Brown SugHAA

Melanie Morales Encore Services Purple Rain

Giovanna Gone, CAM, CAS Century A/C Supply Purple Rain

Stephane Leveque Rent. Purple Rain

Susan Alvarado, CAS Redi Carpet Orange Crush

Ambassador Aces

Tammy Broadway, CAS American Fire Systems

Auri Verser Sherwin Williams Orange Crush

Jim Martensen, CAS Epic Multifamily Construction Orange Crush

Victoria Sepulveda Greenlogic Junior Captain

Tracey Moore, CAS Flooring Warehouse

Xochitl Flores, Church Pool Services

Chris Bell, CAS Century A/C Supply Brown SugHAA

Marilyn Rivero First Onsite Property Restoration Purple Rain

Crystal Varela Century A/C Supply Brown SugHAA

Sean Cunningham, CAS Flooring Warehouse Orange Crush

Mark your calendars and join us! Ambassador ONE Society meetings are held on the first Wednesday of each month except where noted: January 8, February 5, March 5, Ambassador Fundraiser April 2, May 14 due to TAA in Houston, June 4, July 2, August 6, September 3, October 1, November 5, December 3 The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055 at 3:30 p.m

RECRUIT FOR HAA!

Join the Go-Getters and help grow your association and your network.

What is the Go-Getter Club?

The Go-Getter Club is a year round membership recruitment team made up of individuals who work for both Owner/Management Companies and Supplier Associates. The Membership Department can help your efforts to recruit for HAA by providing you with the names of companies who have contacted the HAA office and expressed interest in joining the association or past members who have let their membership lapse.

Why participate in the Go Getter Club?

The reason is simple. Joining the Go-Getters will give you additional exposure with the HAA membership through the special recognition of the lapel pin, blue jackets and patches that are awarded to recruiters. You are helping to strengthen your association with the addition of new members and new involvement. Finally, the meetings are an opportunity to talk with your peers and develop lasting personal and business relationships.

2025 Go-Getter Chairs

Brandon Coleman Chadwell Supply

Karen Hefner Asset Living

Honorary Life Members

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie Zublin Dicks

Club Guidelines

The Go-Getter Club was established by the Houston Apartment Association to recognize those individuals who recruit new members. Based on the story by Peter Kynd, we recognize that these select volunteers are true GoGetters. The guidelines for the club are:

1. An HAA volunteer who recruits one member will be eligible to attend the club meetings. The Membership Department can provide individuals with the leads of names of companies interested in membership.

2. After recruiting ten members, verified by HAA, an individual is officially a Go Getter. The recruiter will have their name added to the Go-Getter Club and will be invited to be on the cover of the December ABODE along with other Go-Getters..

3. When a Go Getter recruits 15 members, verified by HAA, the Go Getter will receive a blue blazer with a club patch and be recognized at the Industry Achievement Luncheon and Annual Meeting.

4. When a Go-Getter recruits 25, 50, 75 and 100 members, verified by HAA, the Go Getter will receive a new patch for each level to attach to their blue blazer and the Go-Getter will be acknowledged at the Industry Achievement Luncheon and Annual Meeting..

5. At 100 members recruited, the individual will also have the distinction of being listed as an HAA Honorary Life Member.

6. Each year, one individual from the club is selected as the HAA Go-Getter of the Year and is recognized at the Honors Awards program for the previous year’s work.

7. All rules, additions or changes will be the responsibility of the Membership Committee with the final responsibility for any actions subject to approval by the HAA Board of Directors.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact the Membership Department at members@haaonline.org.

OWNERS

Ascentia Real Estate Holding Company LLC

Madison Bullock 2 West Dry Creek #200 Littleton, CO 80120 303-730-2000 x133 Forest Vista MHC Fountainhead MHC

DGE Investments

Kelsey Salinas 101 Montgomery St #1225 San Francisco, CA 94104 (325) 513-5337 Park North Apartments

Emerson Heights

Tasha Shelton 10193 W Grand Pkwy S #103-210 Richmond, TX 77407 (979) 999-1115

Emerson Heights Apartments

Pleasant Hill Development Corporation

Eleanor Jones PO Box 21162 Houston, TX 77020 (713) 224-3232

Pleasant Hill Village Brittons Place Lyons Village

Quintanilla Real Estate

Rosie Cazares 1149 Brittmoore Rd Houston, TX 77043 (713) 467-0830

The Villas Apartments Sealy Keefer St Apartments

Verum Capital

Jacob Malinoff 6001 Kansas St Houston, TX 77007-1009 (281) 731-6310

Vivo Living LLC

Megan Gibbon 220 Bammel Westfield Rd Houston, TX 77090 (310) 606-9822

The Reveal at Rye

SUPPLIERS

314 Roofing Solutions Chris Carriage 6824 N Sam Houston Pkwy W Houston, TX 77064 (346) 738-1966

Roofing Consultants, Roofing Contractors, Waterproofing Contractors

America Outdoor Furniture

Leonard H. Tucker 18640 FM 1488 Rd #A253 Magnolia, TX 77354 (713) 443-9847

Furniture - Outdoor, Outdoor Furniture

AppFolio

Jennifer Evans 70 Castilian Dr Goleta, CA 93117-3027

Computers-Software Property Mgmt

ApplianceSmart Contracting Inc

Aaron Potier 7400 N Oracle Rd #150-461 Tuscon, AZ 85704 (832) 994-8518

Appliances - Dealers, Refrigerators

Astra Link Enterprises LLC

Sumit Sikka 4400 Post Oak Pkwy #2360 Houston, TX 77027 (303) 523-8687

Computers - Software & Service Referred by Guillermo Gomez

BioClean

Blaine Richardson 10930 Wrenwood Grn Houston, TX 77043 (832) 707-6014

Cleaning Specialists - Bio-Hazardous Material, Cleaning SpecialistsTrauma

Compactor Rentals of America

Mike Nelson 9423 Thronbluff Creek Ct Porter, 77365 (346) 825-0963

Waste Reduction/Disposal/Recycling, Garbage Collection

Corey Construction Commercial & Multi-Family Roofing

Hans Losada 4601 Westway Park Blvd Houston, TX 77041-2037 (281) 733-8713

Roofing Contractors, Remodeling & Repair-Building Contractors

Fissco Supply

Jeanne Penney 14900 Hempstead Rd Houston, TX 77040 (713) 487-3886

A/C Supplies & Parts, Heating Equipment & Systems Referred by Paola Rodriguez

SUPPLIERS

FuseProp

Jacob Slevin

22 W 21st St Fl 6

New York, NY 10010-6943 (281) 270-9050

Computers-Software Property Mgmt, Mobile Applications & Software

Hakimo

Dishon Isaac 101 Jefferson Dr 1st Fl Menlo Park, CA 94025 (757) 542-5466

Security Systems Consultant, Security Control Equipment/Systems

Houston Locksmith AD LLC

Jacob Sauder 10210 Westheimer Rd Houston, TX 77042-3116 (713) 522-5555

Locks & Locksmiths, Security Control Equipment/Systems

Indigo Construction & Development

Justin Lawless PO Box 90274 Austin, TX 78709-0274 (512) 923-9360

General Contractors, Remodeling & Repair-Building Contractors

Landry’s Professional Lawn and Landscape Inc

Christian Ebner 17669 Telge Rd Cypress, TX 77429-7080 (225) 349-0402

Lawn Maintenance, Landscape Architects, Landscape Designers, Landscape Contractors Referred by Donna Farthing

Master’s Carpet Cleaning

Hayde Cruz 20107 Turtle Brook Ln Richmond, TX 77407-5481 (281) 725-6997

Carpet Cleaning, Carpet Installation, Janitorial Services

MC Towing Inc

John McCullough 10326 W Montgomery Rd Houston, TX 77088 (713) 222-2277 Towing Service, Wrecker Service

Merk Electric Co

Justin Merkey 12712 Melvern Ct Houston, TX 77041-6655 (832) 798-6353

Electrical Contractors, Lighting Consultants

SUPPLIERS

R4 Solutions

Ricky Mathews 714 Longhorn Trl Angleton, TX 77515-9657 (979) 292-9472

General Contractors, Building Maintenance

Roe General Contractors

Valerie Herron 3911 Suttonford Dr Houston, TX 77066 (713) 857-2505

General Contractors, Remodeling & Repair-Building Contractors, Make Ready, Handyman Services Referred by Jessica Wheeler, CAM, CAPS

Strickland Law Firm PLLC

Duncan Strickland 20333 State Hwy 249 #200 Houston, TX 77070 (713) 588-0388

Eviction Service, Legal Services

Umbrello

Nancy Payne 1655 Criswell Ct Soddy Daisy, TN 37379-9144 (210) 602-8618

Resident Screening Service, Identity Verification Referred by Valerie Lacy, CAM, CAPS

WASH Multifamily Laundry Systems

Sam Soles 926 Saint Timothy St Corpus Christi, TX 78418-5728 (281) 967-9507

Laundry Equipment & Supplies, Laundry Service, Washer/Dryer Rental, Washer/Dryer Sales

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

• AOG Living: Park on Napoli, 239 units at 13802 Napoli Drive.

• Ashford Communities: Ashford Remington, 152 units at 2525 Barry Rose Road in Pearland.

• Asset Living: NHH Berry, 180 units at 8855 Mcgallion Road, and NHH Gray, 135 units at 2675/2604 Gray St.3

• Blazer Real Estate Services LLC: Hartwood at Spring Shadows, 125 units at 4014 Clarblak Lane.

• Cornerstone Income Properties: Argo Pointe Apartments, 60 units at 1933 Argo Road in Conroe.

• DGE Investments: Park North Apartments: 372 units at 16112 North Fwy.

• Emerson Heights: Emerson Heights Apartments, 52 units at 521 and 522 W Milam St in Wharton.

• Greystar: Prose Canopy, 266 units at 19939 Longenbaugh Road in Cypress; Emory West Cypres, 336 units at 19770 Clay Road in Cypress; Highpoint at Cypresswood, 336 units at 13920 Mandolin Drive; Arlo Westchase, 265 units at 3505 W Sam Houston Pkwy S; 91Fifty, 210 units at 9150 Highway 6 N; 2626 Fountain View, 281 units at 2626 Fountain View Drive; Pearl Midlane, 330 units at 2121 Mid Lane; and Fordham at Silver Lake, 190 units at 2760 County Road 94 in Pearland.

• Harbor Group Management Company: Landings at Conroe Apartments, 200 units at 1840 Longmire Road in Conroe.

• Hettig Management Corp: Stonegate at Alvin, 160 units at 1277 Dickinson Road in Alvin.

• Keener Management LLC: Clear Lake Apartments Nasa, 110 units at 525 Bay Area Blvd, and Stonegate Apartments, 270 units at 7203 Bellerive Drive.

• Magnolia Property Company: Regalia Bella Terra, 227 units at 24151 Bella Dolce Lane in Katy.

• ResProp Management: The Standard on the Creek, 120 units at 9900 N Sam Houston Pkwy E in Humble, and The Briarly, 399 units at 2030 Winrock Blvd.

• RPM Living: Town Center Lofts, 309 units at 7204 Town Center Blvd in Rosenberg.

• Sisters Property Management LLC: Magnum Oaks Apartments, 38 units at 4702 Magnum Road.

• Spire Capital: Palms Apartments, 86 units at 1500 Strawberry Road in Pasadena.

• Trigild Inc: 3000 @ Med Center, 324 units at 3000 Murworth Drive.

• Vivo Living LLC: The Reveal at Rye, 136 units at 220 Bammel Westfield Road.

Have property changes to report from your company? Email us members@haaonline.org.

In the News

Tyler Marker has joined J Turner Research as the new Director of Enterpris . In his role he will lead and manage the sales operations.

Gone has returned to Century A/C Supply as Territory Manager.

Get Involved

Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles). For more information, please contact the HAA office at 713-595-0300 or see details online at www.haaonline.org

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

Giovanna

On the Road with HAA

Montgomery County and Brazoria County Justice of the Peace and Constable Holiday Appreciation Luncheons

Friday, November 1 and Friday, November 15

Thank you to everyone that joined us at the Montgomery County and Brazoria County Justice of the Peace and Constable Appreciation Luncheons. Local Justices of the Peace and Constables play a critical role in our industry. These luncheons provided the association and its members with an opportunity to recognize them for their hard work and dedication to their constituents.

A/C Supplies

Century A/C Supply 5 281-530-2859 www.centuryac.com

A/C Contractors

Gemstar Construction & Development 1 281-821-1195 www.gemstarconstruction.com

Carpet Installation

Texas Southwest Floors 66 800-719-4321 www.texasswfloors.com

Collection Agencies

Alexander-Rose Associates Inc. 67 713-644-4441 www.alexanderrose-inc.com

Electric Contractors

Brandt Electrical A/C & Heating Services 13 281-693-3383 www.brandtelectrical.com

Foundation Repair

Church Foundation Repair 10 713-468-8400 www.churchfoundationrepair.com

Furniture - Outdoor

Texacraft 15 281-494-1541 www.texacraft.com

General Contractors

Camp Facility Services Back Cover 713-413-2267 www.campfs.com

Cotton Commercial USA Inc. 14 877-511-2962 www.cottongds.com

Epic Multifamily Construction 27 832-489-5880 www.epicmfc.com

Gemstar Construction & Development 1 281-821-1195 www.gemstarconstruction.com

Guardian Construction 35 832-672-4196 www.guardianconst.com

MultiFamily Services 48 713-266-9100

RENCON Inside Back Cover 713-666-3636 www.rencon.com

Glass – Plate, Window, Etc.

Ameristar Screen and Glass 29 713-683-6767 www.ameristarglass.com

Internet Service Provider

Blue Stream Fiber Inside Front Cover 844-416-1000 www.bluestreamfiber.com

Landscape Contractors

Texscape Services 53 281-846-3779 www.texscapeservices.com

Laundry Equipment & Supplies

WASH Multifamily Laundry Systems43281-9679507 www.washlaundry.com

Personnel Agency

ASAP Personnel 67 972-432-6667 www.asapdo.com

Plumbing Contractors

AAA Plumbers 49 713-462-4753 www.aaaplumbers.com

Screens

Ameristar Screen and Glass 67 713-683-6767 www.ameristarglass.com

Swimming Pool Service

Poolsure 12 800-858-POOL www.poolsure.com

HAA Products & Services

Rental Credit Reporting 55 713-595-0300 www.haaonline.org/rcr

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

With HAA’s job board, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas.

jobs@haaonline.org 713-595-0300 www.haaonline.org

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_jan2025.

ABODE January 2025

Pl anted Blooming Where She’s

Installation Gala

CONTENTS

January 2025

ON THE COVER 36

FEATURES & PHOTOS

COLUMNS & MONTHLY UPDATES

OFFICERS AND ASSOCIATION LEADERSHIP

ABODE

SPONSOR MEMBERS

HELLO AND HAPPY NEW YEAR HAA MEMBERS!

AND AWAY WE GO

Let Your Voice Be Heard – Join HAA PAC

FAIR HOUSING UPDATE

FAIR HOUSING COMPLAINTS

Denial of Emotional Support Animal (Florida July 25, 2024)

b. Complaint and Charge of Discrimination.

c. What can we learn?

Assistance Animals

b. Complaint and Charge of Discrimination.

c. What can we learn?

REFUND DENIED

2025 HAA Event Calendar FOR THE GENERAL MEMBERSHIP

JANUARY

FEBRUARY

MARCH

APRIL

MAY

JUNE

JULY

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

JANUARY

8

20

21-22

23

29

31

FEBRUARY

4

5

11

12

17

18

20

25

26

Coming in APRIL 2025

Discover the Ultimate Roadmap to Success with new speakers for 2025

What is Avenues?

How can I attend?

What does this get me?

Pricing:

b. Complaint and Charge of Discrimination.

Relocation of Disabled Resident (Georgia September 4, 2024)

On the Scene

On the Scene

On

Pl anted Blooming Where She’s

Leadership Meet The

Pet-Friendly or Pet-Fail?

4. Confusion regarding breed and size restrictions

5. Noise and barking

Reputation Crisis

What can you do?

THE ABBEY AT ENCLAVE

Built 1980-1989 Property of the Year

Do you really know your applicant?

On the Scene with HAA

NEXT “Holiday Movie” Karaoke Night

The Ambassador ONE Society

YOU’RE THE ONE!

The Ambassador ONE Society 2025 Leadership

2025 Ambassador Chairs