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OCTOBER 2020
DOMESTIC BOILERS SUPPLEMENT THE LATEST SOLUTIONS ON THE MARKET
BUSINESS & TRAINING TAKE A MORE FLEXIBLE APPROACH TO TRAINING
TOOLS & EQUIPMENT QUALITY TOOLS SAVE YOU MONEY
VISIT PHPIONLINE.CO.UK FOR REGULAR UPDATES AND EXCLUSIVE CONTENT
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CONTENTS phpionline.co.uk
@phpi
@professionalplumber
OCTOBER 2020 VOL. 35 NO.8 phpi@hamerville.co.uk
@phpimag
6 THE LATEST INDUSTRY NEWS
REGULARS 5
VIEWPOINT
6
NEWS
10 NEWS REPORT 16 GIVEAWAYS 18 #INSTALLOFFAME 29 HOW TO USE RDR.LINK 46 CIPHE UPDATE 47 HORROR SHOW 48 NEW PRODUCTS 51 PLAYTIME
SPECIAL REPORTS
38 POWER YOUR WAY TO SAVINGS
TOOLS & EQUIPMENT 35 TACKLING TOOL THEFT
12 TALKING WATER TESTING
36 THE LATEST TRENDS IN HAND TOOLS
PROFILE
38 HOW THE RIGHT POWER TOOLS SAVE YOU MONEY
14 WEBSTER DESIGN & BUILD
40 METABO’S NEW HEAT GUN 41 ROUND UP
DOMESTIC BOILERS SUPPLEMENT S1 OPTIONS FOR LIQUID FUELS S2 INTRODUCING THE GREENSTAR 2000 S5 MODERN CONTROLS INCREASE CONNECTIVITY S8 PUMP OVERRUN… A THING OF THE PAST? S10 AN APP TO ASSIST COMMISSIONING
S2 THE NEW BOILER ON THE BLOCK
S12 ENSURE INSTALLATIONS ARE TOP NOTCH
42 FLEXIBLE TRAINING
S14 THE LATEST SOLUTIONS TO HIT THE SECTOR
BUSINESS & TRAINING
S17 WIN A FERNOX TF1 SIGMA FILTER INSTALLER’S PACK
44 ADAPT TO THE ‘NEW NORMAL’
42 FLEXIBLE TRAINING OPTIONS
PROFESSIONAL HEATING & PLUMBING INSTALLER OCTOBER 2020 3
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VIEWPOINT EDITOR JONATHAN COLE phpi@hamerville.co.uk ASSISTANT EDITOR ABBIE SMITH asmith@hamerville.co.uk ADVERTISEMENT MANAGER JAKE TATUM jtatum@hamerville.co.uk NORTHERN & MIDLANDS SALES EDDIE WRIGHT ewight@hamerville.co.uk MANAGING EDITOR TERRY SMITH DIGITAL GROUP MANAGER STUART DUFF DESIGNER GEMMA WATSON GROUP PRODUCTION MANAGER CAROL PADGETT PRODUCTION ASSISTANT CLAIRE SWENDELL DISTRIBUTION MANAGER KARL CLARK PUBLISHER BRYAN SHANNON PRINTED BY WALSTEAD PETERBOROUGH LTD PUBLISHED BY HAMERVILLE MEDIA GROUP Regal House, Regal Way, Watford, Herts WD24 4YF. Tel: (01923) 237799 Fax: (01923) 246901 Copyright © 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK. The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.
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Train ride It goes without saying that the past six months have thrown up an unprecedented series of challenges for the sector. Many businesses, from single installers to larger contractors, have been forced to make rapid alterations to how they operate – such as focussing on different sectors, altering their size, or, and sadly in some cases, leaving the sector altogether. Undoubtedly the pandemic has brought with it dramatic consequences for a significant number of installers and engineers. While individual circumstances have differed wildly, one thing to which many have turned is training. Re-skilling, up-skilling or just acquiring more knowledge is always time well-invested, and thanks to the surge in digital options available many installers have taken these opportunities. While it is fair to say that some elements of training were already moving towards digital delivery, the lockdown encouraged training providers and manufacturers to hit the ‘fast-forward’ – delivering ever-enlarging volumes of training materials and advice online, some of which is freely available. On page 42 you can find out how one training provider altered its offering and how it sees the training environment evolving in the future. Heating engineers and plumbers have a broad set of skills, and as the hot summer weather fades it is likely they will be called upon in their droves as the heating season commences. In this issue you will find a Domestic Boilers Supplement with some of the latest advice and solutions for this vital part of the market. Additionally, following the recent announcement of the £2bn Green Homes Grant, businesses offering ‘renewables’ may be hoping for a surge in demand. Installers may also consider re-skilling to be able to offer solutions such as heat pump installations or solar thermal following the publication of the details of the scheme. You can find more industry reaction to this initiative on page 10. Competency and skills are at the heart of the heating and plumbing sector. By taking advantage of the growing range of online training options installers can develop their knowledge and, hopefully, rebuild their business.
“Competency and skills are at the heart of the heating and plumbing sector.”
Jonathan Cole
EDITOR
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64,368 (Certificate of Average Distribution for the 11 issues distributed between January 1st and December 31st 2019).
Want to receive a digital copy of PHPI? You can sign up by using www.rdr.link/email PROFESSIONAL HEATING & PLUMBING INSTALLER OCTOBER 2020 5
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News
Share your thoughts with us on the industry via Twitter (@PHPI), Facebook (@ProfessionalPlumber), or by emailing phpi@hamerville.co.uk
IDEAL BOILERS REBRANDS ‘SAFER TOGETHER’ CAMPAIGN LAUNCHED BY BAXI Baxi is working with its colleagues and the installer community to spread awareness of its new ‘Safer Together’ campaign, designed to keep its teams, installers and their customers safe at all times. The campaign has been created to provide reassurance and support for Baxi’s sales and training teams, as well as installers returning to work in customer’s homes. Detailed information packs, training centre signage, marketing communications and safety packs have all been tailored to support the campaign’s safety messaging. The company has also produced a 3-step safety guide for installers to follow when working in a customer’s home. A homeowner version has also been developed to help reassure customers. David Cook, Sales Director at Baxi, said: “Above all, the safety of our customers and colleagues remains our top priority, and we are confident that the new campaign will provide the guidance and reassurance that we are doing everything we can to ensure safety throughout our business operations.” To find out more about the campaign www.rdr.link/pt001
Ideal Boilers is to rebrand as Ideal Heating, to future-proof the positioning of its increasingly diverse range of products and solutions. For a number of years, the brand has offered cylinders and controls with its range of domestic combi, system and heat-only boilers – alongside a comprehensive product range for the commercial market. This move is designed to communicate Ideal’s total heating system offering, with further expansion into low carbon technologies planned for the coming months. Chief Marketing Officer at Ideal Heating, Jo Shepherd, commented: “We’re keen to dispel any misconceptions that could come with our name – for years we’ve offered so much more than just boilers, and there’s more exciting innovation to come. Our ambition is to be the number one choice for installers, consumers and businesses when selecting a heating and hot water system. “We believe that having a more holistic, future-focussed brand will help us achieve that, supported by an industry-leading product range, compelling installer incentives and the creative marketing activity we’ve become famous for.” The Ideal Heating logo is recognisable to those who are familiar with the Ideal Boilers brand, but with a green dot on the ‘i’ in place of the previous red one, to reinforce the association between Ideal Heating and a more sustainable future. Jo Shepherd added: “We remain committed to our loyal installers and to future-proofing their businesses as we adapt and diversify our own. We will be investing in our training offering to give installers the skills they need to work with the latest heating technologies, while educating end-users about the benefits to help drive demand.”
LOCAL MAYOR APPLAUDS HEATING FIRM Sutton Mayor Cllr Trish Fivey has visited Carshalton Boilers in recognition of the company’s dedication to responding to the town’s heating and plumbing emergencies during the Covid-19 lockdown period. The Mayor spent half an hour chatting to the team and John Temple and his wife Carly, who run the family business. Mayor Fivey said: “We saw first-hand how professional and effective your response has been during the lockdown. It was clear that everything you do is geared to keeping your colleagues and general public safe during the lockdown. We want to acknowledge the invaluable work that you and your staff have done during this pandemic.” The company was forced to furlough the majority of its staff, but kept a handful of engineers carrying on throughout lockdown ensuring that those with critical heating and plumbing issues and the most vulnerable were prioritised and swiftly attended to.
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MIRA SHOWERS EXTENDS SPONSORSHIP OF CHELTENHAM TOWN Cheltenham Town has announce that Kohler Mira Ltd, known for its Mira Showers brand, have agreed a two-year sponsorship extension to continue as the front of the shirt sponsors at the club. The new agreement sees Mira extend their sponsorship into what will be 14 continuous years as the title sponsor of the Robins. They will continue to sponsor the home and away shirts worn by the team in Sky Bet League Two and cup competitions until the end of the 2021/22 season. Paul Bence, Commercial Director at Cheltenham Town said: “Our excellent relationship with Mira means we have been working together now for 12 years and we are delighted that they have extended our partnership again for another two years.” Craig Baker, Managing Director at Kohler Mira said: “We have built a strong relationship with Cheltenham Town over the last 12 years and we are delighted to be able to extend our sponsorship of the club for a further two years.”
GROHE REVEALS BRITISH SHOWERING BEHAVIOURS Grohe’s latest study indicates one in three consumers want to replace their old shower with a modern shower system and that most consumers depend on the knowledge of industry professionals to provide guidance when purchasing a new shower. Showering is now preferred over bathing by 64% of UK participants surveyed in a recent study by global market research institute, Explorare, commissioned by GROHE. The survey indicates that as many as 43% are now viewing the bathroom as an indulgent space for wellness and relaxation with 48% using the shower to help them relax. Meanwhile, around half (51%) of Britons are actively trying to save water with 54% seeking additional sustainable functions from their shower to help them live more eco-consciously in their day-to-day lives.
NEW SUPPORT PROGRAMME FROM VAILLANT Vaillant has launched two new support offers that set to further assist installers with building their businesses back up after a long period of uncertainty. The first is the homeSAFE programme, which aims to give installers guidance and advice on how to work in a customer’s home safely. The second is a high value boiler bundle offer which includes the award winning ecoFIT pure range of combi boilers, flue and the new Vaillant Boiler Protection Kit. Plus, when registered on the Vaillant Advance loyalty programme, installers can claim an additional £50 cashback and a 10-year guarantee. Spencer Clark, Commercial Director for Vaillant said: “These two new initiatives are the next step of many when it comes to our ongoing support commitment. The homeSAFE programme provides structured guidance and in-depth health and safety training so that installers feel fully prepared to work safely in homes at a time when consumers may still have concerns or feel nervous. The high value boiler bundle promotion sets to further support installers with a competitive price point to help secure more installation work over the remainder of 2020”. The homeSAFE programme is open to all Gas Safe registered installers who are on the Vaillant Advance loyalty scheme. For more details www.rdr.link/pt002
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NEWS IN BRIEF... The Government must use the next Budget to bring forward greater investment in the construction sector to help boost jobs and activity, says the FEDERATION OF MASTER BUILDERS (FMB). Brian Berry, Chief Executive of the FMB, said: “The Government must use the forthcoming Budget to invest in our housing stock, both new builds and improving our existing buildings. This will support recovery in the construction industry and create jobs.”
HETAS has welcomed the government’s publication of draft regulations for the Air Quality Domestic Solid Fuels Standards in England. The draft legislation plans to phase out the supply of house coal and smaller volumes of wet wood, in measures designed to reduce the environmental impact of domestic burning associated with the use of wood burning stoves and coal fires. Bruce Allen, Chief Executive of HETAS, said: “This legislation marks a really significant step in supporting cleaner and safer choices for the use of biomass and other solid fuels.” The Technical Departments at GRANT UK have increased the hours of support that they are on hand to help customers. Both the Technical and Customer Services Teams are now available to answer calls and provide support via email from 7.30am through to 6pm Monday to Thursday and 5pm on Fridays. In addition, the Technical Team are now also available between 8.30am through to 1pm on Saturdays. One in four people would be more likely to refurbish their bathroom if a VAT reduction was introduced, according to a recent Opinium poll commissioned by the BATHROOM MANUFACTURERS ASSOCIATION (BMA). Presented with the prospect of a 15% VAT cut on bathroom products, 23% of UK adults said they’d be more inclined to undertake an improvement project. Tom Reynolds, Chief Executive of the BMA said: “This research shows that reducing VAT to 5% on home improvement should be in the Chancellor’s toolbox.”
CONSTRUCTION CONTRACTS ON THE RISE The total value of construction contract awards in July 2020 was £6.3 billion which compares to £3.1 billion in June and £1.6 billion in May, according to the latest edition of the Economic & Construction Market Review from industry analysts Barbour ABI. The number of awards has also increased in July to 860 which is an increase of 80.3% on June. The residential and infrastructure sectors accounted for over 50% share of total contract awards. Commenting on the figures, Tom Hall, Chief Economist at Barbour ABI and AMA Research said, “While the economy entered a recession, the construction industry has seen significant increases in activity over the last two months. This could potentially be due to the restarting of activity that had stalled in previous months. A strong planning pipeline could suggest the industry will continue to strengthen but at what rate remains to be seen.”
COVID-19 SECURE MEASURES ARE ‘CRITICAL’ The Association of Plumbing & Heating Contractors (APHC) is reminding those businesses not trading and positioning themselves as being ‘COVID-19 Secure’ that such measures are ‘critical for business success’. APHC recently worked with research company Eureka! in assisting them to conduct an industry survey which involved interviewing 2,000 plumbing and heating businesses during the COVID-19 pandemic. Commenting on the research findings, John Thompson, Chief Executive Officer at APHC said: “The research indicates that although there are more plumbing and heating companies now back working, COVID-19 is still proving stubborn, with the sector only operating at an average of 42% of its normal level with 7 in 10 businesses highlighting a lack of demand for their services as being the largest obstacle to returning to normality. “It is clear that demand for new installations and ‘larger’ projects is going to continue to be lower than before the pandemic due to sustained uncertainty. With fewer projects available to quote on, the market is becoming more competitive and consumers are being more selective and cautious when appointing trades people to work in their homes. This means businesses, now more than ever, need to be able to reassure customers that they are reputable and safe. So having COVID-19 Secure health and safety measures are vital in winning new business and for the survival of plumbing and heating businesses. However, alarmingly, Eureka!’s research found that only 31% of respondents have created an explicit ‘COVID-19 secure’ policy.” John Thompson highlighted that the Health & Safety Executive offers a free COVID-19 Secure Certificate which can be printed off from their website and also he also advised businesses to consider informing customers about their health and safety measures through a variety of ways which include: creating a COVID-Secure webpage on your website and referencing your COVID-Secure status clearly on your website’s homepage, communicating your COVID-Secure processes on social media, and by producing a simple flyer which can be given to prospects and customers.
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Share your thoughts with us on the industry via Twitter (@PHPI), Facebook (@ProfessionalPlumber), or by emailing phpi@hamerville.co.uk
GREEN HOMES GRANT: A MIXED REACTION During July’s mini-budget, the Chancellor pledged £2bn for a ‘Green Homes Grant’ scheme designed to improve the energy efficiency of up to 600,000 domestic properties. Originally welcomed by many in the sector, since further details were supplied in early August industry reactions have become more mixed. £1.5bn will be available via the Green Homes Grant Voucher Scheme, aimed at private housing. Households will be able to install primary measures, which include insulation, heat pumps and solar thermal. In conjunction with the provision of a primary measure, secondary measures will also be eligible which include heating controls and hot water cylinder insulation. Significantly, fossil fuel-based heating systems will not be eligible. To comply the work must be carried out by a Trustmark registered tradesperson, or in the case of heat pumps and solar thermal a Micro Generation Certification Scheme (MCS) registered installer. The scheme is due to go live at the end of September.
energy efficient condensing boilers. While growing the heat pump market is essential to decarbonising heat, many homes still have standard efficiency boilers; replacing these could have been a quick win solution for both climate and economic recovery.”
Limited opportunity Jeff House, Head of External Affairs at Baxi Heating
Mark Wilkins, Head of Training and External Affairs at Vaillant
step in helping improve the energy efficiency of the UK’s homes, alongside Jeff House, Head of External Affairs at creating more green job opportunities. Baxi Heating said: “We welcome the “Heat pumps offer some of the inclusion of heat pumps as an eligible biggest energy efficiency and cost measure as there is a clear need to savings for consumers, however grow the UK supply chain and skills awareness of these benefits is generally base to support a wider role for this lower than other technologies, such as technology group as we transition insulation or solar panels.” towards net-zero. However, the scope of Mark Wilkins, Head of Training and heating measures should be wider to External Affairs at Vaillant, noted: “We better support consumer needs and welcome the Government’s include other key components such as announcement on the details of the £2 hot water storage cylinders.” billion Green Homes Grant (GHG) and are Iain Bevan, Commercial Manager – heartened by the inclusion of air and Heating & Renewables at Daikin, said: ground source heat pumps as part of the “Confirmation that the Green Homes available measures.” Wilkins added that Grants will include heat pumps is the company is, “disappointed that the extremely positive news and an important grant does not cover the installation of
Heat pumps welcomed
10 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
The Association of Plumbing & Heating Contractors (APHC) believes that the Green Homes Grant Scheme offers limited opportunity for heating installers. John Thompson, CEO at the APHC said: “I am disappointed that yet again the government has failed to listen to our industry and have created another ill-fated scheme. Firstly, the government appears to have made a huge oversight in not including high efficiency condensing boilers in the overall scheme as there was much here to assist with stimulating growth and more sustainable employment. “Ultimately, the Green Homes Grant Scheme offers very little for the average plumbing and heating installer and I fear it will be another Green Deal type failure. It will do very little to secure the employment growth in relation to the plumbing and heating industry that is so needed following the pandemic.” Martyn Bridges, Director of Technical Communication and Product Management at Worcester Bosch commented: “Although we support any scheme that actively tries to improve the efficiency of UK homes, the fact that upgrading boilers is not included in this grant is an oversight. There are still anything up to six million non-condensing boilers in operation so upgrading to a high efficiency condensing boiler would have made a significant improvement to these homes.”
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SPECIAL REPORT | Water Quality
TALKING WATER TESTING
The quality of the water running through the system is a vital component of any domestic heating installation.
A
lthough BS 7593:2019 stipulates that annual tests should be undertaken to check the concentration of additives and cleanliness of system water throughout a heating system’s life, customer concerns about costs and limitations of the most used water testing methods can make it difficult to deliver this service and uphold the standard. Here, Tom Hood, ADEY’s Sales Director in the UK and Ireland, discusses some of these issues and shares some advice to overcome them.
Q
It’s not always easy to bring up the subject of water testing and treatment with customers. Where can installers begin? In the current climate, consumers are naturally being more careful about expenditure, so it can be tough to start the conversation about the importance of keeping their system’s water healthy, even if it will prolong the life of their heating system and save them money in the long run. If the health of system water hasn’t been properly maintained in the past, the chances are, the signs are already there – cold spots in radiators, banging noises from the boiler, lukewarm water from taps, leaks, loss in boiler pressure, or boilers
simply turning themselves off. To prove to customers that poor water health is likely to be the cause of these problems, carrying out a test would enable them to see exactly what’s wrong with the water.
Q
But customers are quite often reluctant to have a water test done because they’re worried about the cost, especially if installers need to send a sample off to a lab. This is certainly the optimum way to carry out a water test, but it does come at a cost – between £35-£40 per test. Because it takes 24 hours to receive the lab results, installers also have to leave the property and return if any element of the test requires corrective action. So, not only does the lab test incur a charge, but returning to a customer to carry out remedial treatment further adds to the cost.
Q
Would a dip test be cheaper?
Dip tests do give instant results. But this technique only measures the level of a single brand inhibitor in the system and the findings are limited. What’s more, these are open to interpretation regarding actions required, and homeowners have no way of verifying that an installer’s understanding of the results is correct.
12 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
Q
Are there any alternative options?
Q
What does the process involve?
Yes, there is now a smarter, simpler, and more cost-effective solution for water testing at a customer’s property. ADEY has launched the UK’s first universal digital water test – ProCheck. By using it heating engineers can carry out a simple onsite analysis of water health in a system and sort out any problems flagged up by the results at the same visit. This is all done via a test kit and a dedicated app on a smartphone.
First, the heating engineer takes a sample from the system water and carries out a dip test using the ProCheck strips supplied with the kit. This strip is positioned on a test card before being scanned to the app using the smartphone camera – the scan is then analysed and verified.
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Much like a laboratory test, ADEY ProCheck, which has been tested and approved by KIWA Gastec, looks specifically at the three main areas of concern: protective inhibitor levels, the level of corrosion through iron measurement and the dangers posed by the pH level present. A report is immediately created and any problems with dirty system water can be identified and dealt with there and then without the need for a second visit. The engineer can use the report to explain to the customer about the possible consequences if the quality issues are left untreated. Results can also be emailed directly from the app to the customer or viewed later via a report management system.
Q
How can installers encourage customers to have their system water tested annually in the future, which would help generate repeat business? Once homeowners can see and understand how dirty water can damage one of the most expensive assets in their
heating engineers can carry out a simple onsite analysis of water health in a system and sort out any problems flagged up by the results at the same visit. homes, they are much more likely to be interested in continuing with preventative water treatment and monitoring services. But to increase the chances of repeat business, it is important to build trust with them and give them peace of mind. There are a few easy ways to do this. For example, having third-party validation of the test results and making your recommendations visible will both contribute towards a customer’s trust in the test and suggested actions. Keeping track of tests completed and having digital copies of the results which can be easily resent to customers can give
them confidence that their heating system has been left in optimum system health by the engineer before leaving the job. What’s more, valuable insights from previous tests can also be used to inform work required at their property during future visits. ADEY’s ProCheck makes all this possible whilst streamlining the end-to-end process, so installers don’t have to worry about the cost or time involved. Thanks to this new water testing method and remote technology, difficult conversations with customers about these services can now be consigned to the past, helping installers to uphold industry standards and generate more business revenue at the same time. For further information www.rdr.link/pt004
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PROFILE
THE
New normal ’
Abbie Smith sat down with Michael Webster of Webster Design and Build to find out how the pandemic affected him and his business, and the changes he is noticing as the world returns to ‘normal.’
W
ith over 25 years combined experience, brothers Michael and David Webster own Webster Design and Build covering all aspects of building work from design to completion. Taking on the plumbing and installer jobs within the company, Michael has certainly seen a change to the industry since March. After a short period of furlough for himself and his staff, Michael returned to work. Merchants reduced the number of customers in the store at any one time, causing queues and so delays in the working day. For this reason, Michael explained that, “a new level of organisation has been necessary” to ensure that all parts and equipment needed for a job could be sourced in time – and to catch up on the work that was unable to be completed during the lockdown.
Back to work
Name: Michael Webster Company name: Webster Design and Build
Now, as the lockdown restrictions have eased, Michael and his team are back to work, but not necessarily back to normal. Wearing masks on the job, anti-bacterial wipes and social distancing have all become the norm when entering a client’s house now, according to Michael, not to mention having to decline the offer for a
as the lockdown restrictions have eased, Michael and his team are back to work, but not necessarily back to normal. 14 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
cuppa. But this isn’t the only change to working life that he has noticed. With many people still furloughed and working from home finding space to park a work van has become increasingly difficult, which of course makes travelling to and from the van during the workday a tedious task. Similarly, neighbours who would usually have been at the office during the time when Michael and his team are working, are now home and, unfortunately, being disrupted. Whilst he cites no formal complaints, Michael noted the agitation from disgruntled neighbours is certainly a new and unwelcome challenge brought about by the ‘new normal.’
Bathroom renovation But with all the difficulties comes hope, says Michael, as he explains: “Where a lot of people have had their holidays cancelled, they now have money to spare, which they are using to do up their houses. And if you’re looking to completely redesign a room in your house, the bathroom is probably the cheapest, rather than a kitchen renovation or extension, for example.” Which is good news for plumbers and installers who are re-emerging from the lockdown lifestyle. In fact, the last few months have seen somewhat of a bounce back for Michael and his team. He explained that the company was now in the midst of a busier summer and autumn than they had initially planned before Covid-19. The ‘new normal’ is bound to come with an array of challenges to tradespeople from every sector, but as Michael and his team have proven it is possible to bounce back and continue on strong, despite the difficulties.
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GIVEAWAYS GRAB SOME GEAR
All this month’s giveaways are now on one handy webpage, meaning you only have to enter your details once! For more fantastic giveaways and competitions, www.rdr.link/pt005
1
3
10
SCALEMASTER
DICKIES
RESIDEO
I-TEST
MEDFORD BOOT
Scalemaster’s i-Test promises the heating engineer direct measurement (on site) of corrosion inhibitor performance in under five minutes using a smartphone. i-Test works with all inhibitors and will generate a report that can be emailed to a customer or an office without the need to post samples to a laboratory.
The Medford boot from Dickies features a waterproof leather upper, plus thermal insulation to keep feet warm and dry in cold and wet weather conditions. Meeting the S3 safety classification, the Medford benefits from Dickies’ innovative DTC outsole, which was designed by its footwear experts to achieve the highest grip performance on smoother surfaces.
BRAUKMANN TM200VP THERMOSTATIC MIXING VALVE
TO BE IN WITH A CHANCE TO WIN www.rdr.link/pt006
TO BE IN WITH A CHANCE TO WIN
Designed for tradespeople who want to give their customers hot water temperature control at point of use that’s reliable, accurate and robust, the TMV3 scheme approved Braukmann TM200VP can control domestic applications through to high-risk applications such as hospitals, healthcare premises and nurseries.
TO BE IN WITH A CHANCE TO WIN www.rdr.link/pt008
www.rdr.link/pt007
5
3
HULTAFORS
GLOW-WORM
SCREWDRIVERS SET
POWER SYSTEM FILTER
Hultafors Tools has launched a new range of Screwdrivers including Slotted, Philips, Pozidriv, Torx, Stubby Screwdrivers, plus Hex Drivers and Bit Holders. The screwdriver sets being given away feature Philips (ph), Pozidriv (pz) & Slotted (SL) tools. Handles are made from durable PPC plastic with a coating of age-resistant and easy-to-grip rubber.
TO BE IN WITH A CHANCE TO WIN www.rdr.link/pt009
16 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
Glow-worm is giving three readers the chance to win a Power System Filter, which has been engineered to fit into tighter spaces easily and discreetly. Specifically designed for use with Glow-worm boilers, the filter offers flexible siting, quick installation and easy dirt removal. Because the filter is fitted horizontally, less space is required. Compared to classic filter designs, a smaller portion of the filter is visible once fitted so that it looks less intrusive and gives installers more siting options.
TO BE IN WITH A CHANCE TO WIN www.rdr.link/pt010
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Proud to support the profession al installer #InstallOfFame is designed to showcase some of the great work carried out by plumbers and heating engineers. PHPI’s #InstallOfFame will feature on Twitter and Instagram and give installers the chance to show off their finest installations… and we’ll be highlighting some of the best submissions on our website and in print. Honeywell Home is proud to support the professional installer and will be giving away a T6 programmable thermostat each issue to one lucky entrant! To check out the latest additions to the galleries follow #InstallOfFame on Twitter and Instagram. If you are not on social media and would like the opportunity to be included, please email your photos to phpi@hamerville.co.uk
Here are a few more examples:
b
Plum @Becky_bb
@g_and_d_plumbin
g
@greensquareinstaller
@lukep1986
@s.tplumbingandheating
HONEYWELL HOME ASKS… Do customers value expertise? “They are relying on our professionalism.”
Hear more from Honeywell installers at www.proudtosupport.co.uk
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DOMESTIC BOILERS SUPPLEMENT OCTOBER 2020
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DOMESTIC BOILERS
LIQUID FUEL OPTIONS
Fossil fuels must quite rightly be phased out, but this doesn’t have to spell the end for oil boilers says OFTEC Chief Executive, Paul Rose.
T
he current options supported by government to help oil heated households transition to low carbon heat are heat pumps and in limited cases, biomass boilers. Heat pumps can work well in properties with good thermal efficiency – but this currently rules out the 97% of oil heated homes which are rated EPC band D – G without costly energy efficiency improvements. Particulate emissions from biomass are also problematic, while both technologies are expensive and disruptive to install. A recent report from the Confederation of British Industry (CBI) ‘Net Zero: the road to low carbon heat’, rightly recognises that one of the biggest barriers to net zero heat is likely to be achieving behavioural change among households. Common sense would therefore suggest that lower cost solutions which require minimal change for homeowners will prove more popular. This will be especially true for rural households that are more likely to experience deeper fuel poverty, have lower disposable incomes and little or no savings to draw on. We must also factor in the many people across the country who have been financially impacted by the Covid crisis.
Government support Government support to help consumers improve the energy efficiency of their homes and install some low carbon heating technologies is now available through the Green Homes Grant scheme. Clean Heat
Grants providing £4,000 towards the cost of new heating systems have also been proposed from 2022. But even with this support, many households still won’t be able to fund the required changes that could cost upwards of £10,000 – and probably far more for oil heated homeowners. So, what if there were a better solution? What if industry could continue manufacturing, installing and servicing high efficiency oil boilers which could instead run on a renewable, sustainable liquid fuel? With the right policy support, this scenario is entirely possible and industry could deliver a 100% fossil free fuel that overcomes many of the current barriers to heat decarbonisation, well within the government’s net zero timeframes
Renewable liquid fuels Ongoing trials across Europe testing various renewable liquid fuel options show that Hydrotreated Vegetable Oil (HVO) – a sustainable, fossil free fuel derived from waste – can provide a drop-in replacement for kerosene for oil heated homes.
For UK decarbonisation targets to be met, a mix of low carbon heat solutions must be provided that includes renewable liquid fuels.
HVO is already available across the UK and with government assurance, industry will have the confidence to invest and expand production further. The supply of waste materials used to manufacture renewable liquid fuels is also increasing alongside demand. Biodiesel is currently used in large quantities for road transport and, as electric vehicles become more common, surplus raw material can be diverted to produce renewable heating oil. New manufacturing innovations are also likely to revolutionise the industry, further increasing supply.
Making it happen For UK decarbonisation targets to be met, a mix of low carbon heat solutions must be provided that includes renewable liquid fuels. Broadening the choices available to homeowners is the only way to create a competitive market that will drive down costs – which is essential for consumer take up. It is also the only way to ensure a fair transition to low carbon heat which is affordable for all. This could be achieved by creating a low carbon heating obligation which opens the market to all solutions that can achieve the emission reduction levels set. Renewable liquid fuels provide a future for the oil heating industry, continued work for the 9,000 registered heating technicians and a realistic, workable solution for consumers. For more detail www.rdr.link/pt011
PROFESSIONAL HEATING & PLUMBING INSTALLER OCTOBER 2020 S1
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ADVERTISEMENT FEATURE
Introducing
THE GREENSTAR 2000
–The relaunched combi boiler from Worcester Bosch, at an affordable price Martyn Bridges, Director of Technical Communication and Product Management at Worcester Bosch outlines the key features of the leading boiler manufacturer’s new product range – the Greenstar 2000 – and the road it took to get there.
W
e are excited to have launched the Greenstar 2000 boiler, replacing the Worcester 2000 launched last year. Suitable for apartments, plus small and medium sized homes with one bathroom, the Greenstar 2000 takes all the best bits of the Worcester 2000 while including more technical upgrades – we’ve even reduced the price! It is our policy to listen to installers to ensure we are developing the best products and services for the market. Last year, a clear message had been the increasing need for a price competitive Worcester Bosch boiler, which gives installers more flexibility when it comes to offering the right solution for their customer. Taking this feedback on board we developed the Worcester 2000, a natural gas-fired combi boiler, specifically designed to be accessible for all. The cost-conscious alternative intended to allow installers the option to offer customers a reliable Worcester Bosch boiler at a competitive price-point. The product was well-received by installers and homeowners alike, however we didn’t want to stop there. We asked installers for their honest opinions and looked at how we could develop the product even further. It was great to hear that installers felt it was a high-quality boiler at a great affordable price. So, we took all of this feedback on board and ensured we kept the things installers loved – and made enhancements where required.
Introducing the Greenstar 2000 The main improvements included full 230v controls compatibility as well as an easier PRV push-fit connection. We’ve also included copper tails, for CH flow and return, to ensure a quicker installation. The mains cable is also now replaceable.
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We also embraced many of the much-loved features and installer benefits from the previous Worcester 2000, including: ● Ability to condense in hot water mode ● Quick to install with the option to pipe
vertically to the boiler ● Easy access with removable side panels ● Simple to specify with maximum flue
lengths of 9m horizontally and 12m vertically (60/100) ● C6 heat exchanger – an evolution of the WB3 heat exchanged which features in our most popular combi boiler, the Greenstar i ● The ability to modulate down to as little as 4.8kW ● 35-degree hot water temperature rise (10 & 12l/min) We are confident that with these new improvements, the Greenstar 2000 will be as well-received as its predecessor and continue our intention as a company to give more flexibility to installers. We strive to offer every home greater choice and the opportunity to have a high-quality heating system, along with all the aftercare support that is synonymous with the Worcester Bosch brand.
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ADVERTISEMENT FEATURE
INSTALLER TESTIMONIALS ON WORCESTER 2000
“An awesome boiler at a great price.” Ben, Adam’s Gas Heating
“Stylish, affordable quiet boiler that’s also light and spacious inside.” Luke, B-Tech Heating
DON’T FORGET TO FILTER! The Greenstar 2000 comes with a 5-year guarantee as standard and a 6-year guarantee when installed with any Greenstar System Filter. Our range includes a brass system filter, a mini and a regular system filter, as well as a 28mm version. All our system filters extend the guarantee across our entire gas and oil product range.
CARE FOR THE SYSTEM Our Greenstar Heating System Care Packs allow you to offer a cost-effective system solution, while complying with both Boiler Plus and BS7593. Each care pack contains a Greenstar Mini System Filter, which unlocks our extended guarantees, a Worcester Bosch inhibitor and cleaner, as well as a control. We have three packs which are suitable for the Greenstar 2000 and our 8000 Lifestyle range: ● Wireless Bosch EasyControl (white) RF Care Pack ● Wireless Bosch EasyControl (black) RF Care Pack ● Greenstar Comfort+ II RF Care Pack
We have also developed a pack which is compatible with the Greenstar i and Compact range. ● Greenstar Comfort II RF Care Pack
FOR MORE INFORMATION ON THE GREENSTAR 2000, PLEASE VISIT: WWW.WORCESTER-BOSCH.CO.UK/GREENSTAR2000
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DOMESTIC BOILERS
TAKE CONTROL Developed in response to both consumer and installer feedback, Vaillant’s senso range of controls offer increased connectivity, a smart modern design and are easy to use and install, as Steve Keeton, Training and Technologies Director at Vaillant explains.
T
he sensoHOME and sensoCOMFORT are the latest range of controls from Vaillant and have been designed to make installers’ lives easier through guided commissioning, using the in-built eBUS connection. eBUS is the language used by Vaillant products so they can ‘talk’ to each other. It is this intelligent communication that allows Vaillant boilers to carry out more complex decisions rather than just turning on and off. For example, eBUS allows the sensoHOME to constantly monitor room temperature. As the target temperature in the room approaches, it tells the boiler to modulate to a lower system temperature so that the target room temperature is not exceeded. Using this process – known as load compensation – the boiler is more frequently kept at lower temperature and in full condensing mode, therefore enabling the boiler to run at its most efficient point. Controlling the system in this precise way
also allows homeowners to lower their energy consumption, carbon footprint and energy bills. The sensoCOMFORT model features load compensation and weather compensation as standard. When installed with an outdoor weather sensor, it can also implement these technologies to deliver energy, carbon and cost savings for the user. If a customer wishes to have total control of the heating system at home and on the go via Vaillant’s sensoAPP, and want increased visibility of energy usage to help reduce energy wastage using sensoHOME, both can be achieved by pairing the control with the sensoNET (VR 921) internet gateway. The sensoHOME is available as wired or wireless. The wired version can support two zones with the VR 66/2 wiring centre and additional VR 92 remote control. The sensoHOME RF only supports one zone.
The sensoCOMFORT model features load compensation and weather compensation as standard.
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DOMESTIC BOILERS
Step-by-step
Vaillant’s step-by-step guide outlines how to install a sensoHOME VRT 380F – a wireless model – and link it to any Vaillant boiler using the eBUS connection, for a property with one heating zone.
1 I Remove the cable attached to the receiver. You won’t need this as it’s for Vaillant boilers coming onto the market in the future. You’ll then need to get a level wire, at 0.75mm, and crimp it at both ends.
2 I Open the panel at the bottom of the Vaillant boiler. Put two ends into the BUS connection in the boiler, and the other two ends into the BUS connection in the receiver. Clip the cover back onto the receiver and close the panel of the boiler.
3 I With the supplied screws and wall plugs, identify a location for the receiver to be placed. Once the screws are in place (60mm apart) then the receiver can be mounted.
4 I The receiver is now set up. Turn it on, and then turn on the boiler. The control interface will now light up.
5 I Using Vaillant’s eBUS communication protocol, the sensoHOME automatically scans and looks for other Vaillant components that use this language. This
means it will automatically communicate and synchronise with the Vaillant boiler. All you’ll need to do now is to follow the simple on-screen instructions to set up the date, time and language. The control also comes with a hanging bracket and screws so that it can be wall-mounted.
6 I Now that you’ve set-up the new sensoHOME control, it’s time for your customers to learn how to use it using the on-screen wizard with step-by-step instructions. The on-screen prompts will also take them through setting up a heating schedule by asking a few simple questions, such as what time they’d like to heating to turn on / off and whether they are at home in the daytime on weekdays or weekends. 7 I The sensoHOME controls also allows the installer to input their contact information so if there was a fault or a service required on the heating system, a notification will be shown and details of the installer will be available to get any issues resolved. You can input the service date and your contact information by going into the menu followed by ‘settings’ To find out more about Vaillant’s sensoHOME and sensoCOMFORT thermostats and register for a free training course on these controls
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www.rdr.link/pt012
Installer’s view
John Wood, from John Wood Heating & Plumbing in Scarborough, has been installing a number of the sensoHOME VRT 380F controls. “The receiver is really easy to wire up, and setting up the control is straightforward. It uses the eBUS communication protocol to scan the entire system for other Vaillant components, so it automatically links up with the Vaillant boiler. “It takes you through step-by-step and tells you what to do, which is great for both installers and the homeowner. I really like the feature where you hand it over to customer and it goes through how to use the controls. It saves the installer having to explain, and the touchscreen makes it very simple to follow the prompts. “It’s sleek, stylish, and feels like a premium product. It comes with a 10 year guarantee when fitted with a Vaillant boiler, which is a lot longer than other cheaper controls. That gives customers a solid reassurance that they have a high-quality control. And because it operates on the eBUS protocol, it links seamlessly with the Vaillant boiler. “All in all, its ease of use makes it one of the best controls out here in the market at the moment.”
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DOMESTIC BOILERS
MAKE PUMP OVERRUN A THING OF THE PAST
Most modern heat only boilers need to use pump overrun to dissipate residual heat and reduce the risk of water boiling in the heat exchanger when it is switched off. Andy Speake, Product Manager at Baxi, explains more about pump overrun and how Baxi heat only boilers have been designed without the need for pump overrun or permanent live wiring.
O
lder boilers were made of very different materials to the high efficiency models we manufacture today. When they turned off, any residual heat left in the heat exchanger could safely disperse through the casing and flue. Today’s boilers are much more energy efficient, but because they are lighter, they are less able to disperse any residual heat. This means that when they turn off there is a danger that residual heat will cause the water in the heat exchanger to boil, causing extensive and costly damage to the heat exchanger. Most manufacturers overcome this risk by using a pump overrun. The boiler is designed so that the pump continues to run for a short period after the boiler has switched off, circulating the water so the heat is dissipated through the heating system and won’t boil in the heat exchanger. As the pump is usually installed in the airing cupboard next to the hot water storage cylinder, the installer needs to run a wire from the pump to the boiler, which is often situated in another part of the house. Wireless options are available, but they are costly and may not always be suitable.
Aluminium heat exchanger Baxi uses aluminium heat exchangers for its heat only boilers. Aluminium is a great conductor of heat, and holds less residual heat. The heat exchangers for Baxi heat only boilers have been carefully designed to
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be thinner and slimmer, so they react more rapidly when the boiler is turned off, meaning the risk of boiling water is eliminated, as is the need for a pump overrun. That means the installer does not need to run wires from the boiler to the pump, which often involves lifting carpet and floorboards, and then making good. This is good news for everyone as it is time consuming for the installer and inconvenient for the homeowner.
Less disruption The Baxi 800 Heat is the newest heat only boiler to be added to the company’s range. Like all its heat only models, there is no requirement for a pump overrun that needs power when the boiler switches off or a screen or power light that needs to be on when the external controls have switched the boiler off. This saves the installer the
the Baxi 800 Heat is suited for homes with several bathrooms or a high requirement for hot water. problem of getting a permanent power supply to the boiler and means less disruption overall when completing the job. With outputs of 16, 25 and 30kW, and weighing 17.5 kg, the 800 Heat completes Baxi’s line-up of easy-to-install and efficient heat only, system and combi boilers. Fully compatible with market-leading Megaflo cylinders, the Baxi 800 Heat is suited for homes with several bathrooms or a high requirement for hot water.
For more information about the Baxi 800 range, as well as the rest of the line-up www.rdr.link/pt013
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DOMESTIC BOILERS
APPY COMMISSIONING
An app to help with commissioning boilers makes this important task easier to perfect, as Andrew Lambert, Area Service Manager for Viessmann, explains.
L
et’s be honest about this: not all boilers are commissioned with the same degree of thoroughness. Commissioning steps recommended by manufacturers sometimes get accidentally forgotten or ignored, even though this can detrimentally affect the boiler’s performance and efficiency for years afterwards. But now there’s an app that helps ensure commissioning is always done perfectly and safely. What’s more, the app has an automated function that increases the chances of the commissioning engineer being offered subsequent servicing work. This handy tool is Viessmann’s ViStart app. Useable on smartphones and tablets, it’s currently compatible with all wifi-enabled (E3) Viessmann boilers with output up to 35kW in the Vitodens 200-W range. The app automatically establishes a connection with the boiler as soon as its integrated WiFi access point has been
activated, then it communicates directly with the boiler control via its WLAN interface. This eliminates the need to access the customer’s home internet. The app’s purpose is not to speed-up commissioning (though it does remove the need for installers new to the Vitodens to consult every page of a commissioning book, and the need to call technical support) but to ensure that no important step is missed, so that every boiler is commissioned to a consistently high standard. The app makes this easy by providing an intuitive step-by-step guide, with helpful prompts along the way. It covers time programmes, heating circuits, heating curves, DHW, the circulation pump and generates a final completion report. Even installers familiar with the Vitodens range will find the app helps them fine-tune each boiler for the scenario in which it’s fitted.
Even installers familiar with the Vitodens range will find the app helps them fine-tune each boiler. S10 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
Another especially helpful part of the ViStart app is the early step covering filling and venting, which makes sure the system is kitted-off properly and starts properly. After asking for the boiler to be filled-up, the app gives a read-out of the system’s water pressure, and if this is acceptable, the app’s venting mode shifts the diverter valve backwards and forwards, periodically turning the pump on and off, to remove air from the system. Whenever I have to replace a component, I always use this filling and venting function because it’s the best way of knowing, before switching
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anything on, that the water is at the required pressure and the air is out.
Weather compensation We all know that weather compensation is becoming more popular as installers and customers are looking for efficiency from their new heating system. The ViStart app allows you to set this up, fine-tuning with an interactive graph demonstrating to both installer and end-user exactly how the Vitodens boiler will modulate as the outdoor temperature changes. I’ve lost count of the number of times I’ve seen a boiler installed without these parameters being changed. This is possibly because heat curve, slope and shift are deep in the boiler settings. Now, the app leads the installer through before moving on to the next step.
Customer relationship The ViStart app also helps the installer-customer relationship. Even if the
boiler is inaccessibly located, in a loft for example, the installer can show the customer the settings on a smartphone or iPad. Many end-users appreciate this because they want to be able to hold connectivity and information in their hand. And because the app asks the engineer to fill-in some contractor details, if a fault code should later present itself on the boiler, the end-user will be shown the installer’s phone number, increasing the installer’s
chances of being asked to handle servicing and maintenance work. The ViStart app is downloadable from the Apple app store and Google Play store free of charge. Even though I have years of commissioning experience and know Vitodens boilers well, I honestly wouldn’t be without it. To find out more www.rdr.link/pt014
LOST YOUR BACK ISSUE OF PHPI? FEAR NOT! Introduced on the back of long-term public demand, and LIGHT COMMERCIAL ensuring that there's HEATING & no need to panic if RENEWABLES you've misplaced a TOOLS & EQUIPMENT recent issue, you can now access a digital copy of your favourite magazine directly from our website. All you need to do is click on the 'Magazine' tab on our website, and you can view the past month's issue in digital format, complete with clickable links to take you to further information about products and articles you're interested in. SEPTEMBER 2020
WWW.RDR.LINK
THE IMPORTANCE OF VALUE-ADDED SERVICES
TIPS ON SIZING HEAT PUMPS
HOW TO USE PHPI’S ENQUIRY SERVICE We've updated our reader enquiry service to help you to get to the product, business or technical information you require, quickly and efficiently. What is rdr.link? With a wide array of online resources supporting the latest solutions – from videos to technical guides, PDFs to podcasts – it can be a challenge to locate what you need quickly and efficiently. To ensure you don’t miss out on those valuable resources, we’ve introduced rdr.link – a rapid service to transport you immediately to the online
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DOMESTIC BOILERS
A HELPING
HAND
PHPI takes a look at two solutions designed to help heating engineers ensure boiler installations are top notch.
Condensate Pro Cold winters can freeze condensate pipes and cause boilers to stop working – and many people will recall ‘the Beast from the East’ winter weather of a couple of years ago. One solution designed to prevent this is Condensate Pro, which has been developed by plumbing and heating engineer Dave Smith. Dave explains: “There are millions of boilers fitted with substandard external condensate pipe protection with pipes that freeze easily and cause boiler breakdown. Frozen condensate pipes account for a
Condensate Pro protects the installer, their customers and the boilers which breakdown due to condensate pipes freezing. substantial amount of boiler breakdowns in colder months. During these times, the number of heating engineer call-outs spike as people struggle to get access to heating and hot water in their home – but this can be reduced simply and quickly.” The Condensate Pro solution features specially designed UV/water resistant lagging and bond and seal adhesive. All products fit on to 32mm or 21.5mm overflow pipes. The products offer a solution for every external termination – gully waste, soakaways, rainwater and soil pipes – making it easy to price the cost of installation.
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“We launched Condensate Pro to help installers make sure boiler breakdowns are not down to a frozen condensate,” explains Dave. “Condensate Pro protects the installer, their customers and the boilers which breakdown due to condensate pipes freezing. This solution is designed by a pro installer for pro installers and finally we have a product that insulates properly, is quick and easy to install and looks great!” For more details and to watch how to install Condensate Pro www.rdr.link/pt015
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FlueSnug The team behind PipeSnug, a product that gives a quicker, smarter finish around pipework, has launched a larger ‘FlueSnug’ version designed to fit all 100mm boiler flues. Removing any need for pointing, FlueSnug can be installed in seconds and snuggly fits the 152mm core-drilled hole in the wall through which the boiler pipe and flue exits. It can be used both inside and outside the property for a great finish. Plus, it helps to prevent heat from escaping and acts as a barrier to drafts, damp, insects and pests. FlueSnug also allows installers to quickly access the flue for any service or maintenance requirements, without the need to remove existing brickwork, FlueSnug snuggly fits the 152mm mortar or sealant. It core-drilled hole. can then simply be reinstalled once complete so no need to make good again afterwards. “FlueSnug is already getting fantastic feedback from the trade and is suitable for any building where a boiler flue has to be installed, from new builds to local authority properties to commercial buildings,” explains Alex Lever, Director. “We know from the feedback we have had that heating engineers clearly see the time and cost saving benefits of the product – as well as the benefits of compliance with the proposed changes to Part L of the Building Regulations.”
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For more details on FlueSnug www.rdr.link/pt016
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DOMESTIC BOILERS
Boiler Room MORE INFO
As part of th is month’s Dom estic Boilers supple ment, PHPI runs th rough some of the la test innovations to heat up the market .
To discover more of the latest product launches and hands-on tests from installers GO TO
www.rdr.link/pt017
ARISTON Alteas ONE Net and Genus ONE Net
BAXI 800 Heat
The neat and compact E-Tec Plus combi boiler from Alpha Heating Innovation offers ease of installation and servicing. Featuring a stainless steel heat exchanger for reliability and available in 28kW, 33kW and a new 38kW output, the E-Tec Plus comes with a 10-year warranty as standard – which can be increased to an impressive 13 years with the addition of the PremierPack Extra. Homeowners can have control and access to their heating wherever they are with the new Alpha Connect, a thermostat controller that can be operated from a smart device. An Alpha Connect App is available for download to iOS and Android devices so that users can take control of all settings and times. For more details
Ariston’s Alteas ONE Net and Genus ONE Net are high-performance gas condensing boilers, featuring built-in Wi-Fi and digital timer programming. The Alteas ONE Net boasts a black finish and Ultrasafe glass panel, while both boilers are supplied with Ariston’s Cube RF control, ready for connection to the Ariston Net smartphone app. Plus, using the boilers with the supplied controls also ensures they are ‘A+’ ErP rated for optimum energy efficiency. Part of Ariston’s ONE Series range, the boilers benefit from the patented stainless steel, continuous coil XtraTech heat exchanger, alongside low NOx ratings (from 33mg/kWh). In addition, all units are ‘Boiler Plus’ ready straight out of the box. For more details
www.rdr.link/pt018
www.rdr.link/pt019
Completing its high-performance 800 range, Baxi has launched the new 800 Heat. With 16, 25 and 30kW outputs, the ultra-lightweight 800 Heat joins the company’s line-up of easy-to-install and efficient system and combi boilers. Fully compatible with Megaflo cylinders it has been designed with installers in mind – the heat only boiler is suitable for fully pumped open vent or sealed systems, providing best technical performance and design. The compact boiler can be securely wall mounted inside a 290mm deep cupboard, with a flue of up to 12 meters which can be positioned centrally or to the rear of the system. To support speed of installation and maintenance, the front and side allows for quick access for servicing later on. Like the others in the range, the Baxi 800 Heat has a 10-year parts and labour warranty, provided the boiler is registered on Baxi Works Loyalty Scheme and receives annual services. For more details
ALPHA HEATING INNOVATION E-tec Plus
www.rdr.link/pt020
GLOW-WORM Energy boiler Available in combi, system and heat only options ranging in outputs from 12-35kW along with a choice of rear or top flues for flexible installation, the ERP ‘A’ rated Glow-worm Energy boiler is suitable for a wide range of homes. Featuring a high-quality aluminium heat exchanger Energy is Glow-worm’s most compact boiler range, with the choice of rear flue making cupboard installation as simple as possible. Energy features a bright and easy to read LCD display, and its Quiet Mark approved operation means minimal noise for homeowners. From August 1st until 31st December 2020, Glow-worm is offering an Energy product bundle which includes a Glow-worm Energy combi boiler, flue, brand new Power System Filter and a 10 year guarantee, plus £50 cashback when registered through the Club Energy loyalty scheme. www.rdr.link/pt021 For more details
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GRANT Vortex oil boilers range Grant’s oil-fired boilers are available in internal, external, floor standing, wall hung and combi models with outputs ranging from 12kW up to 70kW. The Vortex boilers all feature the latest low NOx burner technology with the VortexBlue models incorporating Riello’s RDB BLU ultra-low NOx compact blue flame burner. Across the ranges, each boiler has been designed to be installer friendly and straightforward to maintain and service, while also delivering reliable, efficient heating for homeowners to help them lower their fuel costs and enjoy warmth and comfort throughout their home. G1 Installers can activate extended guarantees on the Grant boilers they install and register (subject to T&Cs). All Vortex models can be registered with a five-year guarantee and all VortexBlue boilers can be registered with a 10-year guarantee when installed by a member of Grant UK’s G1 Installer Scheme. www.rdr.link/pt022 For more details
IDEAL HEATING Logic Max
INTERGAS System filter
KESTON BOILERS Twin flue range
The Logic Max is the mainstay of the Ideal Heating boilers range. Designed to be simple to install and easy to use thanks to its digital display, the Logic Max is lightweight, has a compact design, and Quiet Mark accreditation means it can be installed discretely in a kitchen cupboard. The Logic Max Combi is best suited to smaller households and the System and Heat Only variants are well-suited to families with multiple bathrooms. The range comes with a 10-year warranty as standard and can be extended by an extra two years when installed by a Max Accredited Installer. To protect homeowners’ heating systems from freezing, the Logic Max switches on automatically when the temperature drops below five degrees. For more details
Intergas Boilers, in collaboration with Fernox, has launched the Intergas System Filter. Made from nickel-plated brass with a stainless steel particle filter, this high-performance in-line filter has been designed to optimise the energy efficiency and longevity of the central heating system, and make compliance with BS 7593:2019 and Part L of the Building Regulations easier. For installers of Intergas boilers there is an additional benefit: two more years will be added to the boiler’s warranty. The Intergas System Filter includes a 22mm spigot isolation valve (for the bottom connection) and Fernox’s Hydronic Particle Separation with magnetic filtration, which removes magnetic and non-magnetic system debris. It can be installed on horizontal or vertical pipework and comes with a 15-year warranty. For more details
Twin flue boiler manufacturer Keston Boilers has a wide range of appliances designed to be quick and easy to install for both domestic and light commercial situations. The range includes combi, system and heat only boilers starting at 30kW, all of which come with twin flue capability. Since its launch in 2013, Keston Heat has become a popular boiler for large domestic and light commercial installations requiring a higher output as well as a twin flue solution. Featuring an evolved front panel design, Heat 2 has been developed to provide the same reliability customers are accustomed to and its redesigned chassis will offer improved access for servicing. New for 2020, Keston Boilers has a fresh new corporate identity that includes the words “By Ideal Heating”. For more details
www.rdr.link/pt023
www.rdr.link/pt024
www.rdr.link/pt025
MAIN Eco Compact Combi The Main Eco Compact Combi boiler is Main Heating’s latest combi boiler. Available in outputs of 25 and 30kW, this lightweight, cupboard fit boiler has been designed to be quick and easy to install in any home. Flue options of up to 20m give installers flexibility to site the boiler in a convenient position, while the central flue makes it suitable for replacing an old, existing boiler. The boiler has front access to all components, and no special tools or seals are required, making installation and subsequent servicing and maintenance as easy as possible. Installers also have the option of fitting the Baxi uSense smart thermostat to further optimise temperature control. This is in addition to the IFOS outdoor weather sensor which regulates the customer’s heating using outdoor weather data and ensures the installation complies with the requirements of Boiler Plus. www.rdr.link/pt026 For more details
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DOMESTIC BOILERS
VAILLANT ecoFIT Pure Offering a choice of rear and top flue options, the ecoFIT pure provides maximum output in a compact, cupboard fit footprint. The boiler also offers a standard DIN layout and a built-in filling loop to reduce labour time when carrying out a boiler replacement. The ecoFIT pure is available as a combination, system or open vent boiler across a range of outputs. All models have a high quality, lightweight aluminium heat exchanger, which supports a more convenient installation. The design of the heat exchanger also includes large water channels to reduce the risk of blockages, four-sided cooling and sand casting to deliver better corrosion resistance. A clear LED display to make installation and use in dimly lit areas even easier, and removable side panels and recognisable Vaillant fault codes have also been incorporated into the design, to assist with efficiency of maintenance. The ecoFIT pure is also fully compatible with both the sensoCOMFORT and sensoHOME – Vaillant’s most advanced range of heating controls to date. For more details
VIESSMANN Vitodens 200 The Vitodens 200 features Viessmann’s latest high-efficiency MatriX Plus burner, which precisely adjusts heat output according to real-time requirements, minimising the number of burner start-ups and cycles. With a modulation range of 1:17 and up to 40% less NOx emissions compared with previous models, the boiler features Lambda Pro Plus automatic combustion control to ensure reliable and clean operation. The 200 features a height-adjustable colour touch display, with integrated WLAN, for ease of operation. Homeowners can control the system through the ViCare app, as well as allow their chosen provider to monitor the system using the Vitoguide digital service centre. The Vitodens 200 is easy to install and commission thanks to a ViStart app. It’s also easy to maintain with a modular design that has resulted in around 50% fewer spare parts than previous models. For more details
www.rdr.link/pt027
www.rdr.link/pt028
VOKÈRA BY RIELLO Vision Plus Range Vokèra by Riello has launched the Vision Plus condensing boiler range. Vision Plus adds to the features and benefits of its predecessor – including new stainless steel heat exchanger technology on selected models – to offer high flexibility in performance and installation for a wide variety of domestic applications. The new range includes a choice of seven boilers: four combination boilers with outputs of 25 - 40kW and three system boilers with outputs of 20 - 30kW, all with a standard seven-year warranty. It features a click-fit flue system for easy installation across the range and combination models with a universal pipe connection layout. Vision Plus offers Class A energy efficiency. All models have the OpenTherm controls protocol embedded. The 35kW and 40kW combination boilers and all three system boilers in the Vision Plus range feature a new, optimised radial stainless steel heat exchanger, which enables a wide modulation ratio of 1:8 for optimum operating efficiency and flexibility. For more details www.rdr.link/pt029
WORCESTER BOSCH Greenstar 8000 Style Launched last year by Worcester Bosch, the Greenstar 8000 Style is designed to offer installers more choice, depending on installation location and customer need. The top-of-range model is the company’s most stylish boiler, coming in two distinctive high gloss colour options – black and white. The 8000 Style is available in combi, system and regular, from 30kW up to 50kw. It also has an increased modulation rate (1:10), so is designed to improve fuel efficiency, user control and boiler longevity by preventing on/off cycling. One of the features of the 8000 Style is its push-button LCD display which unlocks a host of advanced features through simple navigation, full colour display and clear text descriptions. This is perfect for those who are tech-savvy and looking to actively monitor their household energy. The internal components of the new boiler can be easily accessed with only one screw to take off the front cover. The top and side panels are also removable, meaning installers can access the internals from all angles. www.rdr.link/pt030 For more details
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[CO MP ETI TIO N]
WIN! a TF1 Sigma Filter Installer’s Pa ck
Leading water treatment manufacturer Fernox is giving one reader the chance to win its TF1 Sigma Filter Installer’s Pack, which includes everything you need to successfully clean and protect a domestic heating system.
WIN A PRIZE THAT PACKS A PUNCH
T
he use of high-quality chemical water treatment and in-line system filters is widely accepted as industry best practice – the guidance stated in BS 7593:2019 and the Benchmark Commissioning Checklist simply reinforces this approach. Fernox understands that installers need easy-to-use, hassle-free products that can ensure the latest standards are observed. The Fernox FT1 Sigma Filter Installer’s Pack is one such product. Included in this handy 3-in-1 pack is the leading TF1 Sigma Filter and the powerful Cleaner F3 and Protector F1 500ml chemicals – everything needed to restore and maintain system efficiency.
TF1 Sigma Filter The TF1 Sigma Filter was the first sealed, composite plastic filter launched to the market. Developed as a sealed unit with no removable lid, this filter offers improved reliability and eliminates the risk of leaks. Its design makes the cleaning process during the annual system service easy, quick and mess-free, as well as saving time for the installer on site. As there is no removable lid, there is no need to replace ‘O’ rings; therefore reducing ongoing maintenance costs associated with traditional lidded, plastic filters, which
require component parts to be replaced each time the lid is opened for servicing. To ease installation, the TF1 Sigma Filter can be installed horizontally, vertically or in any orientation in both flow directions. It can also be positioned at any angle up to 45°, making it ideal for use in restricted spaces. To aid installation further, the filter is available in both 22mm and 28mm versions and with either high-quality valves or slip-socket connections, depending on installer preference. The filter uses Hydronic Particle Separation (HPS) technology and magnetic filtration to remove both magnetic and non-magnetic system debris fast and efficiently.
Protector F1
Also included in the pack is Protector F1. This chemical product combines three different types of active inhibitors to form a protective barrier between the system metals and water – thereby preventing electrolytic corrosion from taking place and stopping the build-up of sludge and limescale long-term. Formulated to include a high concentration of the main active ingredients, both Cleaner F3 and Protector F1 can treat up to a 130-litre system, which equates to 16 radiators or a 250m2 underfloor system. This reduces the risk of installers inadvertently under-dosing a system, as over 97% of UK homes can now be successfully treated with just one dose.
Cleaner F3 Fernox Cleaner F3 is a high performance, universal non-foaming chemical cleaner that starts to work after only one hour. It can also be left circulating in the system for up to seven days prior to flushing, which is especially useful for cleaning existing systems. Effective against dirt and sludge, this universal cleaner removes debris that would otherwise block pipes or become trapped within the boiler, damaging vital components.
To find out more www.rdr.link/pt031
HOW TO ENTER For a chance to win the TF1 Sigma Filter Installer’s Pack, simply www.rdr.link/pt032
Deadline for entries: 30/11/20
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TOOLS & EQUIPMENT
TACKLING
TOOL THEFT
Michael Brown, Product Design Director at Metal and Modular, a specialist in safety, security and materials handling equipment for sites, discusses tool theft and how to tackle it.
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ccording to research based on figures from police forces across the UK, tool theft from site could cost contractors almost £95 million each year. It’s a problem that’s getting worse as opportunist thieves take their chances with site security to lift equipment that is portable, saleable and, most of all, valuable. The value of any piece of equipment is not just in the money required to replace it. The real value – and cost – is the loss of a tool that is fundamental to the operative’s job and, therefore, not only needs to be replaced but needs to be replaced quickly. It’s often the knock-on consequences of tool theft that are the most damaging. The
more high value and specialist the equipment, the harder it is to replace, leading to wasted time and potential delays to installation programmes. Potentially tool theft can even result in workers not being paid because they have been unable to work, financial penalties due to site delays, or even contra-charges if an alternative sub-contractor has to be brought in.
Locking down risk Regardless of site security, lightweight, portable equipment remains an easy target for casual thieves, so it’s essential to protect these vulnerable items. Tool vaults are a robust and convenient solution but it’s important to look for the right model to suit the site and ensure the right level of flexibility. The first consideration is selecting the right size to meet the needs of the number of operatives on site and the amount and size of equipment they have. Even on larger sites, it may be more appropriate to use two or more smaller units than to locate everything centrally. Manoeuvrability is also key. Castoring wheels will enable movement in any direction and a footbrake should be included to ensure the unit is fixed in place and cannot roll.
It’s often the knock-on consequences of tool theft that are the most damaging. The unit should also have a robust locking system. For example, our medium and large Tool Vaults have key-operated fiver-lever deadlocks specified to the British Standard, while the small Tool Vault has two fixed padlocks. Tool vaults should also be designed to safeguard against forced entry, so it’s advisable to select a unit with anti-theft doors cannot be forced open with a crowbar. For sites where only a small amount of hand tools need to be stored securely but storage of small fittings and components is also needed, a secure fittings cabinet with anti-theft doors and a robust locking system can be a useful alternative to a tool vault. Fittings can be stored in storage bins on shelves, helping operatives find what they need quickly and easily and aiding stock checking. For more details www.rdr.link/pt033
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TOOLS & EQUIPMENT
ON HAND The right tools can make all the difference on even the trickiest job. Knipex UK Marketing Manager David Barnes looks at the latest trends in hand tools for installers.
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t would be easy to think that hand tools have not changed all that much over the years. However, innovations and new features are designed and incorporated into hand tools on a regular basis to save time and effort for plumbing and heating installers. For instance, many manufacturers, such as Knipex, are moving towards more compact tools and multiple features all on one tool. Those trends are reflected in our new products. Take the Cobra XS, for example, the smallest water pump pliers in the world with full functional capability, measuring just 100mm long. The tool can adapt to eleven adjustment positions and grip nuts up to 24mm in width. They also look great and tools like these are becoming more sought after as professionals look for improved ease of use and functionality. In 2020, we have launched a selection of tools that have unique features designed to save time, effort and cost for professionals. The TubiX pipe cutter makes it easy to cut pipes up to 35mm in diameter
and with a wall thickness of 2mm accurately – with just one hand thanks to the QuickLock quick adjustment guide. It locks the tool onto the pipe, then accurately positions the cutting wheel for different pipe diameters. After you have cut the pipe, an integrated, retractable deburring tool can be used to smooth out the cut surface. The cutting wheel is made of quality ball-bearing steel and can be exchanged quickly with a spare wheel, which is also located in the feeding barrel.
Sensitive surfaces Hand tools are also being adapted for use on chrome and other sensitive surfaces too. For instance, the new 300mm Pliers Wrench can now grip width across flats up to a diameter of 68mm (2 1/2") thanks to
Hand tools are also being adapted for use on chrome and other sensitive surfaces. two additional adjustment positions. It rounds off the range of six pliers wrenches (125, 150, 180, 250, 300 and 400mm). For especially sensitive surfaces, Knipex now offers plastic jaw covers as accessories for the 180, 250, and 300mm variants. The protective jaws are easily attached by hand and snap into place to suit the geometry of the pliers' jaws so that they do not slip during work. The soft, smooth gripping surface ensures that holding, gripping and fixing designer fittings or extremely sensitive materials does not result in any damage.
Power up Hand tools are also extremely powerful, thanks to their design. For instance, the 160mm CoBolt S has a 25-fold amplification of manual force. It is now available with a recess on the cutting edge, so the popular compact bolt cutter can cut through round materials even more effectively. Bolts, rivets and nails with a diameter up to 4.4mm and particularly tough materials such as piano wire and spring steel with a
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diameter up to 3.3mm can now be cut in a single movement thanks to the recess located close to the joint. The enhanced leverage effect close to the pivot point makes cutting larger cross-sections easier.
Added features Cable strippers are also being designed with more features, yet at the same time they are becoming more user friendly. The PreciStrip16, for instance, quickly and precisely strips fine, flexible and solid cables, holding all materials tightly and firmly in its semi-circular grooved holding clamps. The pliers have a wide capacity range (which is easily adjusted) from 0.08 to 16mm2. The cable cutter on top of the PreciStrip16 reliably cuts flexible cables up to 16mm and solid conductors up to 6mm. Parabolic stripping blades separate insulation from both extremely fine-stranded and solid round cables, then automatically strip the insulation off backwards.
The PreciStrip16 has an adjustable length stop so accuracy is guaranteed, even on repetitive jobs. When needed, the blade cassette can be easily replaced. The tool makes cable stripping easy as it has an ergonomic handle that is comfortable to use all day long. And it’s not easy to lose either! It comes with a description label that can be personalised, meaning no more mix-ups and no more lost tools.
Minimise wear We have also launched a chrome plated version of our bestselling Self-Adjusting Crimping Pliers. Chrome plated tools are popular because the chrome helps to minimise wear and corrosion. With a narrow handle width and improved ergonomics the pliers are ideal for crimping wire end sleeves. The pliers self-adjust to the size of wire end sleeves required and are suited for
repetitive, high crimping quality due to its integral lock with a self-releasing mechanism. The tools have been calibrated accurately in Knipex’s Wuppertal factory and optimum transmission of force is ensured thanks to toggle lever for fatigue-reduced operation. For more details www.rdr.link/pt034
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TOOLS & EQUIPMENT
r e w o Pplay Nick Chan, Marketing Manager for HiKOKI Power Tools, explains how the latest professional power tool technology can help heating and plumbing engineers save time and money.
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e get asked the same question a lot: why should a plumbing or heating engineer invest in a professional, high performance power tool when you can get what, at first, looks like the same tool for half the price? The answer is straightforward – not all power tools are the same and the best ones can even improve a tradesperson’s profitability.
Protect your investment
More expensive tools should come with a warranty. For example, most HiKOKI tools, for added peace of mind, are backed up with an automatic three-year warranty, and a five-year warranty is available on some tools, subject to the tool being registered online and subject to terms and conditions. With a warranty, your investment is protected and should the worst happen, it can be repaired and parts replaced.
It might be a larger initial outlay, but the fact is, choosing the high performance, professional power tool over the cheaper, less powerful tool, will undoubtedly save time and money. The power to get jobs done faster and more efficiently, means more profit and the opportunity to move onto the next job. Their reliability means less downtime or outlay on new tools or repairs and superior warranties mean more peace of mind and less outlay again for repairs or new tools.
Battery power It’s an obvious one, but having the battery power to get through really tough jobs efficiently is important. Tools with HiKOKI’s Multi Volt Li-Ion battery, for instance, provide users with awesome mains-like power, with all the freedom and convenience associated with cordless tools. Multi Volt technology makes it possible to use 36V battery packs with 18V machines. Intelligent connecting technology makes it possible for the battery pack to detect
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investing in a solid, professional power tool will repay you and the choice you make over and over again. whether it is being used on an 18 Volt or a 36 Volt device, and automatically adjust the voltage. If we use the analogy of cars, both a 1L and 2L engine can do 70mph, but the 2L engine is using less of its capacity to get there, therefore increasing the fuel efficiency and engine life. Take, for example, the new C3606DA cordless circular saw. In comparison to current 18 Volt machines, the Multi Volt version is up to 30% faster. The 36 Volt tool requires half the amperage of an 18 Volt tool to achieve the same power. Due to the lower amperage and an integrated cooling system, the battery pack heats up much
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more slowly. This has a positive effect on the battery’s capacity and working life: the battery pack can deliver its full power over a longer period of time. This high performance Multi Volt tool will save you a lot of time and money in the long run. Tools like the HiKOKI DH36DPA SDS-Plus Hammer Drill also benefits from the battery and brushless motor technology, and for installers looking to demolish, renovate and make room for pipework, you will benefit from mains like power, without the need for a generator or access to a power supply.
mean that the brushes will need to be replaced as they wear out over time with use, putting the tool out of action for a while at least. And due to the more compact design compared to brushed motors, incorporating the brushless motor permits a reduction in size and weight of tools for easier handling so you can keep going for longer.
Efficiency gains
Brushless motors Look out for brushless motor technology on cordless and mains powered tools. These tools improve efficiency, increase safety and provide a longer life. This in turn drives costs down for users. There’s nothing more frustrating than a power tool failing mid-job simply because it needs to be charged. With the huge improvement in efficiency this is no longer a pressing consideration. A brushless motor can increase working time by up to 40% when used on longer high-volume drilling jobs. Brushless motors work particularly well in big cordless grinders and hammer drills because these tend to be overworked by users. Brushless motors increase work time in other areas too. Cheaper tools may use brushed motors where the carbon brushes are in constant contact with the commutator during use. This friction will
40%
A brushless motor can increase working time by up to 40% when used on longer high-volume drilling job
The cross platform flexibility of the Multi Volt battery means you can use the same battery on a variety of tools, reducing the number of batteries needed (or needing to be checked that they are charged) and making for more efficient workflow. Multi Volt offers more power and durability than ever before, meaning their performance often matches that of their corded counterparts. These professional grade cordless tools have the added advantage that you can take a cordless tool anywhere, with no leads to trip on, and you don’t have to carry heavy transformers around either. This all makes for efficient working and time in the bank for more jobs to get done.
User safety There is another important advantage of high performance power tools – user safety. The best manufacturers build individual safety features into different types of tool, like our super safe nailers, drills, saws and breakers. Take HiKOKI’s Reactive Force Control (RFC) for instance, which stops the tool torqueing violently under load, protecting the user, while User Vibration Protection (UVP) dampening is built into the tool to reduce the level of vibration transferred to the user. More generally, tools with brushless motors increase operator safety and overload protection. They don’t generate the same heat as there are no carbon brushes and can’t be burnt out. They also offer better protection on kick-back control when operating. Some manufacturers such as HiKOKI also have power cut out technology, which keeps the operator safe too. Although it can be tempting to go cheap, investing in a solid, professional power tool will repay you and the choice you make over and over again. WANT TO KNOW MORE? For more details www.rdr.link/pt035
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TOOLS & EQUIPMENT
HEAT IT UP The new cordless heat gun from Metabo rapidly generates heat for a wide variety of applications.
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heat gun is a versatile machine that can be put to good use in a large number of situations. A cordless model will further enhance flexibility, allowing users to turn to this tool in almost any location. The new mobile heat gun from Metabo – which the company calls HG 18 LTX 500 – provides the energy needed to produce high levels of heat far away from a power outlet, utilising a powerful 18 Volt battery pack. From this power source the compact tool generates an operating temperature of up to 500 degrees Celsius. “It is one thing that the machine heats. It is important that the temperature is output in a fast manner”, says Metabo Product Manager Johannes Steeb. Metabo says its new heat gun does this in less than five seconds.
Heat button With an air flow of up to 200 litres per minute, the HG 18 LTX 500 is suited, for example, for shrinking cables, welding and remoulding plastic, as well as foiling or the removal of paint and adhesive residue. The tool is operated via one push button, designed to be easy and intuitive for all users. At a weight of 1.6 kilograms, including Metabo’s LiHD battery pack, it is similar to many cordless power tools. And being battery powered, even hard-to-reach spots far away from power outlets are no problem.
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Two settings, many nozzles The mobile heat gun offers two temperature settings: 300 and 500 degrees Celsius. For optimal power output, Metabo recommends using its 18 Volt battery pack with a capacity of 8.0 Ampere hours (Ah). This battery is part of the cross-manufacturer battery pack ‘Cordless Alliance System (CAS)’. Within CAS more than 160 machines and devices from 17 manufacturers are compatible with each other and can be combined at will. The heat gun can be used with a wide variety of nozzles including a wide jet nozzle for drying and paint removal, wrap around nozzle for crimping, or welding nozzle for welding of plastics. The HG 18 LTX 500 is compatible with all available Metabo accessory nozzles. If you then need a break after crimping or paint removal, says Product Manager Steeb with a twinkle in his eye: “The heat gun lights the barbecue in a jiffy.” For more details www.rdr.link/pt036
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TOOLS & EQUIPMENT MORE INFO
KNIPEX StepCut Cable Shears
To discover more of the latest product launches and hands-on tests from installers GO TO
www.rdr.link/pt037
MAKITA WST07 mitre saw The portable WST07 mitre saw stand has been designed with ease of use and operator productivity in mind. The saw includes tool-less adjustable mitre saw bracket levers, so operators can install, adjust and remove the saw from the stand. The sliding rail design also makes it easy to position the mitre saw at the desired angle. With a maximum extension length of 3,830mm and adjustable extension arms, the WST07 can be altered for each individual task and can support up to 225kg in weight. It also includes an adjustable levelling foot to prevent the saw stand from wobbling when working on uneven floor surfaces. www.rdr.link/pt038 To discover more
TESTO Free first year’s service Testo has announced that heating engineers looking for a new flue gas analyser this Autumn can benefit from an offer worth £100. Until the 31st December 2020, the company is offering the first year of service free with selected flue gas analyser kits. This special offer is available across Testo’s best-selling flue gas analyser ranges with all testo 300, and new 2020 327, 320 & 320 kits eligible. Terms and conditions apply. Testo analysers are designed to be simple to use and reliable providing a flue gas measurement for all commonly used UK fuels. Its analysers are designed to be robust and a wide range of kits and accessories are available. www.rdr.link/pt039 To discover more
SNICKERS ALLROUNDWork 4-Way Stretch Trousers Hi-tech fabrics and body-mapping designs in the multi-purpose ALLROUNDWork 4-Way Stretch Trousers from Snickers Workwear ensure maximum working mobility wherever you are on site. The 4-way stretch fabrics integrated into these Work Trousers deliver freedom of movement for all kinds of work as well as improved ventilation and overall comfort. The trousers also feature reinforced stretch Cordura in the certified KneeGuard System for greater flexibility, comfort and durability and are designed to take the new D30 ERGO Craftsman Kneepad. www.rdr.link/pt040 To discover more
The StepCut Cable Shears from Knipex are said to make it easier to cut single and multi-conductor cables made of copper and aluminium up to a diameter of 15 millimetres (50 mm²). The stepped blades, with a milled serrated edge on the front and a flat edge on the back, have been additionally induction-hardened. The shears are only 160mm long and therefore weigh relatively little. To discover more www.rdr.link/pt041
DICKIES Medford Boot Dickies has expanded its range of safety footwear with the launch of the Medford Boot. The workboot features a waterproof leather upper, plus thermal insulation to keep the wearer’s feet warm and dry in cold and wet weather conditions. The Medford is anti-static and fuel and oil resistant. It features composite toe-caps, which are lighter than steel alternatives while providing the same level of protection. To discover more www.rdr.link/pt042
HULTAFORS TOOLS Screwdriver Range Hultafors Tools has launched a new range of Screwdrivers. Included in the range are over 80 other Slotted, Philips, Pozidriv, Torx Stubby Screwdrivers, plus Hex Drivers and Bit Holders. The long rubber-coated handles ensure grip for precision and maximal transmission of power. The handle is made from durable PPC plastic with a coating of age-resistant and easy-to-grip rubber. The range is available from 1st October. To discover more www.rdr.link/pt043
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BUSINESS & TRAINING
A FLEXIBLE FUTURE Even before the pandemic, a more flexible approach to training was gaining in popularity, allowing installers to fit learning around their work and home life. Richard Firth, MD for Viva Training Academy, looks at the options.
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t the time of writing, the UK has come out of lockdown and is navigating a path to live alongside COVID19. The economy has taken a serious knock, but hopefully with a more local approach to managing the spread of the virus, many of us are seeing an upturn in trade. During lockdown many training centres had to shut their doors. In doing so, however, it has made us look to new ways of working and there is much that can now be done online. We carried on conducting ACS re-assessments during lockdown, teaching lessons ‘live’ via Skype and employing social distancing in our centre for the paper assessment part. This approach should not be reserved for unprecedented global disasters, however – utilising the digital world can make training more flexible whatever the situation. In an ever changing marketplace, training is essential for any installer looking to develop and evolve their career.
pay for some or all of the course and if it’s beneficial to their business, they should give you time to train. Legally, employees of large companies are entitled to make one request a year to take time off for studying or training, as long as it can be argued the training will help improve their performance at work. There’s obviously small-print; the company isn’t expected to pay for the training and the time taken off is usually unpaid, but if you’ve been working for them for at least 26 weeks and the company employs over 250 people so they can reasonably cover your absence, you should be alright. Those working for smaller companies or sole traders aren’t so lucky. Your boss may grant you time off for studying – at their discretion. If your boss won’t budge, or the training you want to do is unrelated to your current role, upskilling will need to be fitted around your working week.
E-learning Ask your employer If your employed and want to upskill, don’t rule our discussing things with your employer. They may be thrilled that you’ve taken the initiative to enhance your skill set. If you’re lucky, they may even offer to
As mentioned, online courses are ideal for theory-based learning, such as brushing up on areas that might support your practical work – anything from current health and safety regulations to smarter ways to keep your accounts. The beauty of this type of training is that you can fit round your workload. E-learning is often modular, so you build up the course over a defined period of time. Apart from actual courses, there is also a wealth of webinars, online tutorials and pod casts available, that could help with things like running your business, marketing or introducing you to a new career. Enhancing your skills is not just about qualifications, acquiring new knowledge is always useful.
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online courses are ideal for theory-based learning, such as brushing up on areas that might support your practical work Evening or weekend classes Another alternative is to look for evening or weekend classes. Training providers are increasingly aware of the need to offer working adults with more flexible options and it may be that these types of courses grow in popularity, as it could lead to more socially distant classrooms. More class slots to suit a wider range of people, could mean class numbers are kept down. For more information www.rdr.link/pt044
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BUSINESS & TRAINING
LESSONS FROM LOCKDOWN…
The first half of 2020 has been an extremely tough time for businesses across the board. Mark McShane, MD for Skills Training Group, looks at what has changed since lockdown and how plumbing and heating businesses can adapt to the ‘new normal’.
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hen we look back at 2020, there Whether you have received a grant is no doubt as to what will under the Self-employed Income Support dominate the history books. The Scheme (SEISS) or not, there are unprecedented health crisis and opportunities to apply for low-cost loans subsequent lockdown has had an such as the Bounce Back Loan Scheme unthinkable economic impact, effecting (BBLS) and the Coronavirus Business economies worldwide. Many businesses Interruption Loan Scheme (CBILS). have ceased trading under the pressure of Invest in the future the pandemic, causing large scale Now actually could be a good time to unemployment. think about future-proofing or However, for plumbing and heating expanding your company. Many businesses that have re-surfaced businesses will have had a on the other side of lockdown, period of little or no work. it’s a good time to review Sometimes a forced business strategy, not only Funds from the pause offers a great time to implement the more to lp he uld co BBLS to reflect and plan your stringent health and safety finance a review of next move. As a sector, practices that have your digital marketing building services is in become synonymous with or a website demand and constantly post-lockdown life – such rebuild. moving, so there are plenty as social distancing and PPE of opportunities. – but also to ensure your One area that is of increasing business is flexible enough to take importance is renewables. The on the challenges of the future. government has recently announced the Access Financial Support Green Homes Grant which could allow According to the ‘Road to Recovery’ report you to access new business streams in by Eureka! Research, as of July 2020, a your local area. Plug skills gaps in your quarter of plumbing and heating installers workforce with practical training and had not accessed any financial support ensure you are accredited under all the from the government. With SMEs and sole relevant schemes, for example Trustmark traders hit particularly hard, it is vital that and the Microgeneration Certification tradespeople get the right funding. Scheme (MCS).
TOP TIP:
44 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
Perhaps a move into the commercial sector could open doors for your business, or training in complimentary technologies such as heat pumps.
Digital connection If the lockdown has taught us anything, its that being online is more important than ever before. Business owners may think now is the time to cut costs and reduce marketing spend, when in fact, quite the opposite is true. A review of your digital marketing – your website, social media, e-marketing, paid ads, blog/vlog content – will set you apart from your competitors. With so many people hit financially by coronavirus and as we head into heating season, cost-cutting tips and advice for consumers should be well received on these platforms. With many companies scaling back, businesses willing to invest in their future – through digital marketing, training and/or diversification into related sectors – have an opportunity to stand out from the crowd. DISCOVER MORE Skills Training Group delivers building services training across Scotland and the UK. It has launched a new business guide ‘Lockdown Lessons for Tradespeople’, available now as a free download from its website: www.rdr.link/pt045
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R FO SS K E C N I BA US B
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NEXT SHOW Ricoh Arena, Coventry Thursday 26th & Friday 27th November 2020 SAFELY DOES IT An extensive risk assessment programme has been carried out to ensure Toolfair is a safe and well-ordered environment for all visitors and exhibitors. Enhanced measures include: l Non Touch Entry l Hand Sanitising Stations l Contactless Payments
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TRAIN TO GAIN – NO MATTER WHAT
Jerry Whiteley, Technical Manager at the Chartered Institute of Plumbing and Heating Engineering (CIPHE), provides an update on training during the COVID-19 pandemic.
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raining has undoubtedly had to adapt since the onset of the COVID-19 pandemic, in order to meet the professional development needs of budding plumbing and heating engineers. For the CIPHE, this has meant further investment into its professional learning digital software.
Approved Training Centres The CIPHE currently works with over 50 colleges and training centres, which are known as our ‘Approved Training Centres’ (ATCs). These centres, and the students who attend, benefit from CIPHE approved training resources, career advice, engagement with leading plumbing and heating Industrial Associates (IAs), plus continuous help and advice in matters concerning education and training. Additionally, students at ATCs receive Trainee membership with the CIPHE free for the first year. During the COVID-19 pandemic, ATCs have been supported more with digital learning software. Not only does this software help educators to teach students remotely, it also helps to save ATCs money at the same time. One example of this in practice is the CIPHE’s digital wiring and unvented hot water cylinder educational resources.
All installers can take advantage of the CIPHE’s range of TechTalk videos available on the CIPHE YouTube channel.
Other Resources
Unvented Hot Water Cylinders
All installers can take advantage of the CIPHE’s range of TechTalk videos available on the CIPHE YouTube channel. Further resources can then be found for CIPHE members only, where members can create their own tailored learning programmes to help them progress in their career and set attainable professional goals. It is important to stress that digital training resources should complement practical training and that on the tools experience is still an essential part of the learning process. Digital training however is an excellent way of helping to continue learning beyond the classroom, and during the COVID-19 pandemic has been especially useful. Make sure to take advantage of all the resources available to you and keep on learning no matter what.
The CIPHE has developed an unvented hot water cylinder digital training resource, which is designed to support the curriculum for level 2 and level 3 students. Accessible via a home PC, or at college, the course allows students to see all the
If you are interested in the CIPHE’s learning resources or would like more information on becoming a member, please contact Tim Sainty via 01708 463102 or tims@ciphe.org.uk
this has been very useful during the pandemic due to social distancing, it is also a great way to teach students in the classroom before they then test their skills and knowledge in the workshop. By utilising digital learning, ATCs save money as the physical controls in the workshop will not become worn out as quickly either, which inevitably happens with regular use and then needs replacing over time. Typically saving £300/year whilst keeping the quality of learning for all users.
Wiring programme The digital wiring programme has three elements: wiring and testing of a fully pumped S plan or Y plan and an underfloor heating system. It allows learners to work at their own pace and explore the controls in a guided and visual way from their home PC or college. While
cylinder parts and how they work within the system on their screen. This is an excellent introduction to cylinders and provides a more detailed overview of the components for students to study from their own homes. Not only a practical way of learning, this further saves ATCs money by helping to keep the actual college cylinders in assessment condition for longer. One huge advantage of the digital resources is that it keeps all learners engaged and involved at all times rather than a classroom being split between those who are doing practical work and those who are waiting for a turn.
46 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
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Welcome to the
The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the country. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk
is now
The app is freely available for both iOS and Android. Simply visit the stores and search for Gas App UK.
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PRODUCT ROUND UP MORE INFO
To discover more of the latest product launches and hands-on tests from installers GO TO
www.rdr.link/pt046
THE RADIATOR COMPANY Brochure & new additions The Radiator Company, has launched its latest brochure detailing the new additions to its collection of radiators, towel rails, valves and accessories. ‘Niro’ is a new, ultra slimline panelled radiator and ‘Iseo’ has been introduced with a soft, curved edge. Both can be customised to the interior with 25 RAL colours and 32 special finish options. A further addition to the aluminium range is ‘Canto’, an aluminium radiator that has the look of a traditional cast iron style, but with all the benefits of a lighter, more efficient, aluminium material. www.rdr.link/pt047 To discover more
POTTERTON COMMERCIAL Free for Three The new ‘Free for Three’ offer from Potterton Commercial offers of free commissioning, free extended warranty and free service kit across its aluminium and stainless-steel wall-hung and floor-standing condensing boiler ranges. The offer, which runs from 1st August to 31st October 2020, applies to Potterton Commercial’s popular Paramount, Sirius and Eurocondense boilers. Dan Martindale, Commercial Sales Director for Baxi Heating, said: “We pride ourselves on delivering reliability and have done so for over a century. For this reason, Potterton Commercial boilers already come with the offer of free boiler commissioning by our experts as standard to ensure smooth operation and enable our free extended 5-year warranty to be activated.” www.rdr.link/pt048 To discover more
AQUALISA Uptown Shower manufacturer Aqualisa has introduced its own range of brassware, including a bath shower mixer tap with a ‘microphone’ handset which has been added to the existing Aqualisa basin mixer tap and deck mounted bath filler to create the new Uptown range. Suitable for all approved UK plumbing systems, the small and large Uptown single lever monobloc basin taps include a push-open waste, while the bath shower mixer features a sleek, robust body, smooth turn levers and integrated diverter. All components are supplied in one box and guaranteed for five years. www.rdr.link/pt049 To discover more
NEOPERL Flow Regulators As the government promotes the importance of regularly washing hands thoroughly to slow the spread of Covid-19, fitting a flow regulator to household taps could make huge savings to water usage. Kevin Gates, UK Managing Director at Neoperl said “We all have taps in the home, whether in the bathroom or cloakroom, where water is largely used for just washing hands or cleaning teeth. Most of the time these taps have a higher flow rate than required and we are simply throwing clean water down the drain.” To discover more www.rdr.link/pt050
KUDOS Mini-brochure UK manufacturer, Kudos, has created a new 28-page customer brochure that summarises its range of showering enclosures, screens, trays and wetroom solutions. The new bijoux format complements the full 150-page perfect bound brochure. The new addition is a great hand out to consumers showing an overview of each product group. It includes a step by step guide to choosing a shower enclosure. To discover more www.rdr.link/pt051
BLANCO Catris-S Flexo Tap The Catris-S Flexo tap in Black Matt from Blanco has been launched recently, as is said to be ‘perfect for homeowners who want to embrace the new kitchen trend for a black, industrial, concrete, colourful or urban look.’ With 360 degrees swivel spout, flexible rubber hose and a removable handset, the tap covers a range of uses in the kitchen. The variable jet options make it possible to go from a gentle stream flow to a powerful jet spray. To discover more www.rdr.link/pt052
48 OCTOBER 2020 PROFESSIONAL HEATING & PLUMBING INSTALLER
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REHAU Warming the Next Generation
NUIE BATHROOMS Bathroom heating range
Contractors must be prepared for the growing popularity of smart control technology in residential and commercial building heating systems, according to ‘Warming The Next Generation’, a new downloadable guide from Rehau. With space heating methods continuing to change and develop as efficiency and sustainability becomes an increasing priority, the guide focuses on smart controls and their role in this shifting landscape. Specifically, it explores the use of underfloor heating (UFH), and its flexibility in commercial and residential properties when combined with smart technology. www.rdr.link/pt053 To discover more
nuie Bathrooms, from the Roxor Group, has enhanced its bathroom heating range with the addition of a number of new design-led radiators, heated towel rails and accessories. With designer radiators now a significant bathroom category, the brand has widened its heating range to offer a choice of designs for both classic and contemporary interiors. Styles are available in many shapes, sizes and finishes as well as multifunctional designs with integrated mirrors and towel rails, or with optional extras such as magnetic robe hooks and rails. To discover more
VIESSMANN Vitocal 100-A Said to be the most compact and affordable model in its range, Viessmann has introduced the new Vitocal 100-A air source heat pump. Designed for ease of installation in the standard British heating system – and therefore suited for the replacement of gas and oil boilers – the monobloc unit’s tight dimensions are perfect for homes where space is at a premium. Its A+++ rated energy efficiency will benefit end-users with low running costs. Managing Director, Graham Russell, said: “The Vitocal 100-A is a new, environmentally-responsible heating option that is as simple to retrofit to existing homes as it is to specify for new builds.” www.rdr.link/pt054 To discover more
PJH Prima+ Compact Granite Sink range Designed for smaller kitchens and compatible with a minimum cabinet width of just 450mm, PJH has extended its own-brand Prima Sink Collection with the introduction of a new Prima+ Compact Granite Sink range. The space-saving inset models offer the same specifications of the wider 600mm cabinet granite sinks, but the reduced width opens up the appeal of high quality 80% Quartz sinks to the smaller kitchen market. With a one bowl reversible configuration, the new compact range is available in four matt colours – black, white, gun metal and light grey – with a durable finish, and comes with waste, overflow and plumbing kit for ease of installation. www.rdr.link/pt055 To discover more
rdr.link
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rdr.link
Bookmark into your browser and simply enter the unique 5 digit code for even faster access to more information.
www.rdr.link/pt056
VOGUE (UK) Electric Heating Said to be energy efficient and easy to install, Vogue (UK), is putting the user in control with its range of electric-only heating designs. Steve Birch, Sales Director at Vogue (UK) explains “Our range of electric heating solutions are designed to work as a completely independent unit to the home’s heating system. Requiring only a fused spur electric connection, each one of our electric models can also be supplied with a 7-day Digital Timer so that you can pre-set for optimum control and improved efficiency.” To discover more www.rdr.link/pt057
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ADVERTISEMENT INDEX Daikin UK Ltd ................................................................... (page 9)
Spirotech UK Ltd ........................................................... (page 17)
Drayton Controls .......................... (SUPP outside back cover)
Tesco Mobile ................................................ (Inside front cover)
Grant Engineering (UK) ................. (SUPP inside front cover)
Testo .............................................................................. (page S13)
Hyco Manufacturing .................................................... (page 49)
Toolfair ............................................................................ (page 45)
Ideal Boilers .................................................................. (page S9)
The Electric Heating ..................................................... (page 13)
Metabo (UK) Ltd ............................................................ (page 37)
Ubbink ltd Ltd ................................................................ (page 15)
OFTEC .............................................................................. (page 11)
Viega ................................................................................. (page 4)
Pump Technology ......................................................... (page 17)
Viessmann Ltd ............................................................. (page S7)
Rhino Products Ltd ........................................................ (page 11)
Warmflow Enginering .................................................. (page S4)
Robert Bosch Ltd .......................................................... (page 43)
Wilo (UK) Ltd ................................................................... (page 15)
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PLAYTIME PHPI takes you straight to the heart of the action, as we round up the latest industry videos to keep your eyes busy. Just type in the rdr.link codes listed to watch… & don’t forget the popcorn!
QUIKCORE Demonstration video QuikCore has unveiled what it describes as ‘the quick release revolution’. This three-minute demo video runs through how the QuikCore release system can make life easier when drilling out a core. According to the company: “The patent protected QuikCore release system provides consistent results quickly! Our easy to use design requires no spanners or excessive force compared to current techniques. We have taken away the frustration from components locking up and binding, leading to damage. The improved work flow efficiency makes this an essential drilling tool within your toolbox armoury.”
PHPI BOXSETS The full collection PHPI has put together a selection of videos in a number of new Boxset collections, and now you can find them all in one handy location. You’ll find some cracking Pro reviews, details of charity initiatives being undertaken, along with videos on – amongst other things – bending copper pipe.
To watch the demo…
www.rdr.link/pt 059
PB PLUMBER Pro Demo Video – Mainsboost Flomate
STOPCOCKS NATIONAL REGISTER OF TRADESWOMEN
Peter Booth takes a look at the Mainsboost Flomate from Stuart Turner – which has been designed to be connected directly to the incoming mains. Peter runs through the difference between flow rate and pressure, before looking at how a pump and a vessel can help. He goes on to review the component parts of an installed system, before checking the results achieved.
Crowdfunding video
To watch the video…
To binge watch the videos… www.rdr.link/pt 058
For many organisations working with vulnerable women, it is often very difficult to find tradeswomen to carry out maintenance tasks. This often results in having to evacuate properties while the work is done by tradesmen. This displacement can add to stress and vulnerability felt by women and children. The National Register of Tradeswomen will serve many purposes: first to be able to have a ‘one stop shop’ for all trades, making it easy to find tradeswomen to carry out works in women’s homes and in refuges; and then to use profits to create a School for Tradeswomen and a Trust Fund. To watch the crowdfunding video…
www.rdr.link/pt 061
www.rdr.link/pt 060
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