PROFESSIONAL
MOTOR FACTOR
TOOLS & EQUIPMENT An MOT equipment supplier outlines its exhaust emissions analysers
REMANUFACTURING Can remanufacturing help to overcome the aftermarket’s environmental concerns?
DECEMBER 2019
ALL THINGS REMAN The process of remanufacturing laid bare
news ■ appointments ■ expert opinion ■ interviews ■ products
VOLUME 19 ISSUE 11 DECEMBER 2019
REGULARS Viewpoint ...........................5 News....................................6
CONTENTS
6-8
10-15
NEWS & VIEWS
PEOPLE & INDUSTRY
16-20
22-27
BUSINESS & TRAINING
MARKET TRENDS & ANALYSIS
TOOLS & EQUIPMENT How responding to customer feedback leads to better impact wrenches ............................29 Stocking tools that you trust....................................................................................................................30
Appointments ..................12 Knipex provides an overview of its range of pliers ........................................................................32 IAAF Update ....................13 Talk of the Trade............22 MECHANEX ....................40
Why the right lighting solutions can help to build relationships with garages........................33 An insight into Technique’s exhaust emissions analyser equipment ........................................34
Product Spotlight...........46 What’s New? ...................47
REMANUFACTURING
SPECIAL REPORT
Remanufactured components and their place in the aftermarket ..............................................37
PMF takes a trip to Chelmsford to see how one MPD customer has been rewarded for its service ..............................28
The environmental benefits of remanufactured air struts..............................................................38 A solution to the problem of diesel fuel injectors displaying wear and tear ............................41 Discovering one company’s roots in remanufacturing ..................................................................42 A look into the physical process of remanufacturing a brake caliper ......................................44
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 3
VIEWPOINT
Deputy Editor BEN LAZARUS Editorial Assistant LAURA GUALDI Group Manager OLIVER SHANNON Group Advertisement Manager ROBERT GILHAM Advertisement Manager ALEX DILLEIGH National Sales Executive ALANA ASHER Design DONNA BOOTH Group Production Manager CAROL PADGETT Production Assistant KERRI SMITH Publisher BRYAN SHANNON Professional Motor Factor is an essential business magazine for those with decision-making responsibilities within motor factors. To be removed from this magazine’s circulation, please call 01923 237799 or email circulation@hamerville.co.uk. Printed by Walstead Roche Published by HAMERVILLE MEDIA GROUP Regal House, Regal Way; Watford, Herts; WD24 4YF Tel: (01923) 237799 www.pmfmag.co.uk pmf@hamerville.co.uk Twitter: @PMFmag Facebook: @ProMotorFactor LinkedIn: Professional Motor Factor Magazine Copyright © 2019
Professional Motor Factor: Certificate of Average Net Circulation for the 11 issues distributed between July 2018 and June 2019 Net total: 3,532 United Kingdom: 3,532
Keeping up with the times In the automotive industry, business owners find themselves under all sorts of pressures that perhaps their predecessors would not have been able to relate to. Whilst the essence of business practice – making a sufficient profit – remains the same, modernity has brought added stress to an already demanding endeavour. Take motor factors, for example – slap bang in the middle of a complicated industry which only appears to be getting more so. Technological advances and environmental concerns are just two of the driving factors of change in the aftermarket; in the case of technology, these changes are rapid, and in the case of the environment, these anxieties are pressing. These technological pressures highlight the need to keep pace with the changes that are taking place. In this issue, we speak to Nigel Davies, Owner of Mon & Border Motor Factors (page 10), who insisted that “People working in motor factors have got to know their way around a car just as well as a technician!” Whilst garages aren’t expecting their motor factors to get down to the workshop to show technicians how to do their job, they are expecting a service whereby factor employees are able to guide them to the right part, first time. In an industry that is experiencing a skills shortage, being able to provide this service is no mean feat. It is no secret that the way past this is the education and training of current aftermarket workers, and the provision of apprenticeships to attract a younger workforce that is well in tune with modern technology. For those currently working in the aftermarket, PMF gave GS Yuasa’s online battery training system, the GS Yuasa Academy, a try (page 20). An impressive online tool, users can have a go at over 20 courses to boost their battery knowledge and practical skills. For the aftermarket to stay up-to-date, educational initiatives such as this need to be delivered far more regularly and on a greater scale. Also in serious need of attention is the environment. With media coverage of climate change greater than ever, the aftermarket must take its environmental duties extremely seriously. Much has been made of the need for remanufactured components to become more commonplace within the aftermarket, and for good reason, too. This issue’s Remanufacturing feature is aimed at laying out the methods and purposes of the process to display why some feel that it can only be beneficial to see more remanufactured products on the market. For example, on page 38, we look into Arnott’s remanufactured air struts and ABC struts, and discover that not only does the process of remanufacturing these struts abide by environmentally friendly practices, but it also saves factors money by preventing the purchase of brand new components. Of course, these changes cannot be made overnight, or perhaps even over the course of an entire year, but beginning to integrate better educational and environmental practices into your business will go a long way towards making a success of 2020.
“With media coverage of climate change greater than ever, the aftermarket must take its environmental duties extremely seriously.”
Enjoy the issue, and have a merry Christmas and a happy New Year.
Ben Lazarus Deputy Editor
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 5
NEWS Decelerometers added to connected MOT equipment rule changes DVSA has announced that MOT garages will soon see the benefits of more equipment that connects directly to the MOT testing service. Connected equipment will save time, reduce the risk of error in entering MOT results, and help to reduce the risk of fraud. From 1st February 2020, anyone buying a new or replacement decelerometer for class 3, 4, 5, and 7 test lanes will need to ensure that it’s a model that can connect to the MOT testing service. This includes buying replacement equipment, and as part of the authorisation process to carry out MOTs at a test station. Chris Price, DVSA’s Head of MOT Policy, said, “It will make testing quicker, more accurate, and give motorists greater confidence in the quality of testing. Garages already using this equipment have seen benefits to their business.” Connectable equipment is not necessarily more expensive than the current equipment garages already have: the difference between connectable and non-connectable models is often its software. Non-connectable equipment models can be made connectable by a software update to allow it to connect to the MOT testing service. In other news, DVSA has won a landmark prosecution case against a Hampshire aftermarket emission control parts
manufacturer for supplying products which failed to meet the required environmental standards. The case against European Exhaust and Catalyst concluded on 28th October, and resulted in criminal convictions for its directors and a £3,000 fine. The company was also ordered to pay costs totalling £10,460, and a statutory surcharge of £170. DVSA Head of Vehicle Engineering, Neil Barlow, commented, “We hope that this sends a clear message to other parts manufacturers and distributors. They must sell their products in line with the law, or face prosecution.”
IAAF manifesto calls for action on fair digitalisation opportunities European coalition urges the establishment of EU legislation by 2020, to ensure a genuine digital level-playing field for remote access to in-vehicle data and functions. The IAAF is urging the European Commission to introduce legislation that ensures fair remote access to in-vehicle data and functional resources. The coalition of European federations – representing groups such as parts distributors, independent garages, and component and equipment suppliers – argues that a legislative solution would not only enable innovation, but also improve customer choice in the automotive aftermarket. The manifesto argues that independent operators need four key abilities – subject, where relevant, to the consent of the driver/owner of the vehicle – in order to provide competitive services and digital solutions to their customers. However, these would not be possible with the model put forward by vehicle manufacturers; the ‘Extended Vehicle’ will
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channel all future communication and data access through the VM’s back-end server. This would prevent all other service providers from offering competing services to consumers, as only a small part of the vehicle generated data will be shared with independent service providers compared to the data available to the VM.
Wendy Williamson, IAAF Chief Executive, says, “Legislation would ensure a competitive environment. It will be detrimental to motorists if the vehicle manufacturers are able to have a monopoly on access to the vehicle’s data/functions, and legislation is needed to ensure a level playing field.”
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www.pmfmag.co.uk
Spartan selects ROC as supplier as branch network grows Spartan Motor Factors has grown its branch network with the appointment of its 13th site in Tredegar, Wales, selecting ROC as its first line supplier of springs. The new branch stocks 500 ROC coil springs and offers garages in the local area high vehicle coverage, supported by a wider stockholding of ROC coil, leaf, and gas spring references at Spartan’s 45,000ft2 Newport Hub. Wyn Jones, Sales & Marketing Director for Spartan, reflected on the company’s success so far, commenting, “The market has become too complicated, so we don’t complicate matters. Customers appreciate our simplicity and the values we employ. “The ROC springs brand is widely known in the area, and we’re delighted to be an exclusive supplier of it. It’s an easy product to sell because of its quality, technical support and high availability.”
ROC coil springs are produced using high grade spring steel at ROC factories. Each spring is subject to an advanced zinc phosphate and epoxy powder paint surface treatment, providing longer life to the spring by minimising corrosion. As an ROC stockist, Spartan Motor Factors is offered a bespoke, bi-annual range re-profiling service to ensure its ranges are continually updated with the best-selling references, meaning the most popular springs are on the shelf and ready to go.
FUCHS to be CO2 neutral within months Lubricants specialist FUCHS has signalled its commitment to climate protection by announcing it will be completely CO2 neutral as early as next year. In order to implement CO2 neutrality, FUCHS will offset its CO2 emissions with compensation measures. This will be done by investing in climate protection projects aimed primarily at promoting renewable energies. The projects are approved and monitored according to recognised certification standards, as well as by
organisations such as the UN. The validation of the project results, with regard to the CO2 savings achieved, will be verified by independent testing bodies such as TÜV. FUCHS’ commitment to environmental sustainability has already been seen in the launch of the Lube Cube, which gives customers the option of buying its products in a recyclable cardboard box rather than a plastic container, and has resulted in a saving of more than 660,000kg since its launch in 2012.
pmf@hamerville.co.uk
The new Lucas Oil Academy opens its doors Additive and engine oil lubricants supplier Lucas Oil delivered the first in a new series of seminars, hosted by the Lucas Oil Academy. 86 students involved in engineering programmes at the Further Education College in Anglesey, Coleg Menai, were invited to be among the first to take part. The delegates were students from Levels 1 and 2 Passenger Car, Level 1 Heavy Vehicle, and Level 3 Aeronautical. “The academy was conceived as a way to help boost awareness among young people about additive technology at a much earlier stage of the automotive engineering learning process,” said Dan Morgan, Director of Sales and Operations at Lucas Oil. The college has a developing relationship with Lucas Oil, and with over 1,000 students enrolled on a range of engineering related programmes, the academy provides an ideal opportunity for them to learn about additive technology, directly from one of the world’s largest additive manufacturers. The programme looks at how problemsolving additives can be used to provide more environmentally friendly solutions to a range of mechanical issues. The message is that some parts do not always have to be replaced as soon as their performance begins to wane, and that additives can become useful toolbox accessories.
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NEWS
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Ben identifies stress as the biggest issue for members of the automotive industry In honour of National Stress Awareness Day, Ben revealed the results from its most recent survey, in which automotive industry employers identified stress as a major issue affecting employees. A total of 70% of respondents to the employer survey said that stress had most affected their employees’ health and wellbeing, particularly those in the manufacturing and retail sectors. This was also reflected in the latest employee survey, with 57% being stressed at work, 47% being stressed at home, and 35% being stressed at both work and home. The results of the surveys were included as part of Ben’s first ever whitepaper released last month, titled: ‘Mental health in the automotive industry: moving up a gear.’ Rachel Clift, Health & Wellbeing Director at Ben, says, “This National Stress Awareness Day, we felt it was important to share our
latest survey results, which highlight that stress is a significant issue for automotive industry employees.”
Total enters into a fuel network agreement with Harvest Energy, a member of the Prax Group
Comline named as A1 component supplier of the year for 2019
Total has entered into an agreement with Harvest Energy, which will allow Harvest Energy to develop its network of service stations with the support and expertise of Total. The first Total service station will be opened before the end of 2019 in Thirsk, North Yorkshire, and further deployment is said to continue in 2020. The Total outlets will offer the public and business customers the company’s full line-up of fuels and lubricants, as well as a broad range of products and services, including EV charge points. The agreement will also ensure closer cooperation for fuel supply; domestically with Lindsey Oil Refinery, and internationally through Total’s trading portfolio. Sanjeev Kumar, CEO of the Prax Group, says, “The partnership is the culmination of many years of solid cooperation between our respective companies, and I am sure that it will be extremely beneficial for all concerned.”
Comline adds to its list of accolades after being named 'Component Supplier of the Year’ by A1 Motor Stores. The latest award, which was presented at A1’s gala evening in Newcastle, completes a hat-trick for the company, which previously secured the title in 2016 and 2017. “We are delighted to receive this prestigious award for a third time," said Peter Cox, Comline’s UK Sales Manager. “I speak on behalf of everyone at Comline when I say how grateful we are to A1 for their continued support this year. We value our partnership immensely, and we are primed and ready to supply you with a class-leading service in 2020 and beyond.” A1 Motor Stores’ Director of Operations, Simon Salloway, added, “Comline continues to be a great supporter of the A1 organisation, working hard for our members to ensure they supply the right parts, at the right time, for the best possible price.”
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PEOPLE & INDUSTRY
FACTOR FOCUS
One big, happy family PMF took a trip to Mon & Border Motor Factors in Newport, Wales, to see how a business that started over 50 years ago in a small house has grown to become a staple in the local community.
U
pon walking into Mon & Border, the family atmosphere is instantly noticeable; the staff are friendly and the customers are engaged, and the owner, Nigel Davies, is at the centre of this. After being treated to the grand tour of the business’ now larger premises, PMF sat down with Nigel to talk about the company, its A1 membership and its relationship with Comline, amongst other things. On why the company has become such a big part of the community, Nigel commented, “People trust us. We’ve been here for a long time.” This is reflected in the factor’s customer base, with some customers trading with Mon & Border for over 30 years. Nigel added, “I’ve been here since I was 11 years old – I used to reline brake shoes. We’ve been trading for over 50 years now, and we’re still a familyrun business.” Whilst the business is literally a familyrun business in the strictest sense, the staff seem like family. Even Mon & Border’s Manager, Mark Doney, started over 33 years ago at the company at grassroots level. Nigel was eager to showcase this family sentiment: “It is a family here; everybody knows each other, and we help each other out wherever we can. We work together – and it works; if anybody wants anything, I’m always here.” With Mon & Border having been trading for over 50 years since it was started by Nigel’s father, Bob, it is testament to its
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Nigel and his staff hard at work.
values that it remains a family-run business. Even Nigel’s mother, Betty, who is 90 years-old and has been present from the start of the company, still makes her way into work. Betty is no anomaly; out of Mon & Border’s 21 staff, 12 others have been working at the company for over 15 years, with Trixie Curtis the longest-serving member of staff – bar Nigel – with 50 years of service. David Atkins, who has been working at the company for 44 years, having joined straight from school, has
“got the keys to the building and he’s even got the keys to my house,” pointed out Nigel, demonstrating the level of trust that he has in his staff. As an independent business owner, Nigel can make a decision “about anything in about two minutes”. He stressed that this independence is helped – and not hindered – by the company’s relationship with A1 Motor Stores, claiming that: “it is independence, really.” Although the network buys into factors like Mon &
Border, it doesn’t force anything upon its retailers. Nigel commented, “They have preferred deals, and this works because, being independent, you don’t often have people coming through your door. I’m comfortable being in the A1 group; it has only worked well for us, and it has given us a corporate image whilst maintaining our independence. Their marketing capabilities are very good, and they help to steer us in the right direction.” Also present was Peter Cox, General Manager – UK Sales for Comline, and he had nothing but good things to say about the relationship between A1 and Mon & Border: “A1 provides Mon & Border with the right suppliers and the right deals, and the factor is able to take those deals because they work for them.” Nigel added, “Because of our relationship with A1, we get a lot of clout. People come here and they might not think that we’re an independent store; they might think that we’re a multinational, so when they come in and they see me behind the counter, they think that I’m just a cog in the wheel.” As a result of Mon & Border’s A1 endeavour, the business has been able to forge a particularly strong relationship with Comline, which Nigel pinpoints as “very successful”, adding that: “Comline has been very helpful in driving our own business forward.” Peter shared this sentiment, noting a clear growth in the Comline brand since the relationship began. Perhaps a reason for the strength of this partnership is Nigel’s attitude towards his suppliers: “The supplier is as important as us. I like the continuity that we have with Comline; if we keep changing suppliers, our customers will lose faith in us. Because we’ve been here for 50 years, people trust us, so when we put our name to the products that we’re selling, our customers know that it’s a good product.” An element of the trust that the company’s customers have in it is the personnel. Nigel insists that a secret to the factor’s success is continuity of staff, commenting: “Because our customers don’t see different people behind the counter every week and because we have very experienced staff, they can trust us – it’s all about building a rapport. Personally, I spend most of my time behind the counter, and in this day and age, you’ve got to be at the front-end of the business to really see what’s going on.” As the day went on, the conversation turned to the much-maligned skills
The welcome even extends to customers.
“It is a family here; everybody knows each other, and we help each other out wherever we can. We work together – and it works; if anybody wants anything, I’m always here.” shortage within the aftermarket, which Nigel labelled as “massive”. He found this to be the case because: “It’s a very difficult industry; every day’s a school day, and you’re always learning something new.
Even the technological advances have meant that a lot of the stock has changed. People working in motor factors have got to know their way around a car just as well as a technician!” In having this understanding, factors can help to educate their customers. Comline was pinpointed by Nigel as a supplier that is helping to bridge this gap; its products are accompanied by technical data to help with fitment. Peter stressed that this was especially important with products that aren’t well understood, such as cabin air filters, stating that: “Cabin filters are an industry-wide problem; people should be replacing them and they’re not – some garages don’t know where they’re located and, as a result, they shy away from fitting them.” Comline has been running a campaign to overcome this – distributing leaflets, which Nigel is eager to give to his customers, describing himself as “passionate” about solving the problem. Throughout the day, it became clear that Nigel’s passion also extended to his customers, which was fervently demonstrated by his desire to sell them the right part. Nigel commented, “We work with our garage customers. Like I’ve said, people trust us, and they trust us to sell them the right product.” This trust appears to be the culmination of a team unit – a family – working together to achieve what could not be done individually; perhaps Mon & Border has found the secret to success after all.
For more information on Mon & Border, go to www.rdr.link/FK002
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PEOPLE & INDUSTRY
APPOINTMENTS
Movers and shakers PMF introduces this month’s movers and shakers as they begin a new stage of their career in the UK aftermarket. Dayco
TMD Friction
Dayco has appointed Tom Tecklenburg as its Vice President of Aftermarket for North America, reporting directly to Bruno Vallillo, President of Global Aftermarket. Tom will be responsible for establishing the strategic plan and leading the North American Aftermarket team, which encompasses the United States and Canadian markets, to increase customer satisfaction and drive growth. Tom brings with him 30 years of automotive and commercial vehicle experience across both the original equipment manufacturer and aftermarket sectors, with his most recent role being at HDA Truck Pride, where he held the position of Chief Commercial Officer for the US, Canada and Europe. “I’m excited to have Tom on board,” said Bruno Vallillo. “With his experience, and the great team in North America, we can accelerate the growth of the business, while also improving customer satisfaction.” Tom commented, “I look forward to the opportunity to lead the aftermarket team and leverage the strong OE position to drive continuous improvement and customer satisfaction.”
TMD Friction has added James Harper to its technical field support team. With more than 30 years of experience in the automotive industry under his belt, James will be working within the South West and South East regions to offer training on new products, processes, and ranges within TMD Friction’s brand portfolio. James will also be a key contact for garages and distributor staff, and will visit both to host training evenings and give presentations on TMD Friction’s products and future technologies. Head of technical training, Scott Irwin, said, “James’ extensive experience within the automotive industry means that he boasts a host of knowledge when it comes to brake systems. Most recently, James worked as a product promotor and technical trainer for Valeo UK, making him the ideal fit for the TMD Friction team, where he’ll be required to provide training and assistance to mechanics and sales teams.”
Wouter Nijenhuis has also joined Dayco, accepting the role of Executive Vice President of OE Sales and Business Development. He will report directly to the company’s CEO, Joel Wiegert. “I am delighted that Wouter has joined our team. His expertise in electric and internal combustion propulsion solutions, combined with his strong relationship with customers globally, makes him an ideal commercial leader to accelerate Dayco’s growth.” Wouter added, “It is very exciting to join a company with such a rich history, and a strong brand that is now intensely focused on providing innovative hybrid system solutions for customers. I am excited to work with passionate employees to deliver growth through building strong partnerships with our customers around the world.”
BBB Industries has announced the recent hiring of Russ Schinzing as its Vice President of Electronics. Russ is a 27-year industry veteran, and brings with him extensive experience in developing electronics remanufacturing solutions to serve customers in the commercial-vehicle, passenger-vehicle, military and industrial markets. “We are excited to welcome Russ and his expertise to further strengthen our team” said John Amyot, BBB’s Executive Vice President of CV, OES, and New Product Development. “It’s a privilege and an honour to join the BBB Team,” added Russ. “I look forward to being a part of BBB’s continued success and working alongside BBB’s talented management team.”
BBB Industries
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“I look forward to being a part of BBB’s continued success and working alongside BBB’s talented management team.”
U P D A T E Future of aftermarket under the microscope at Industry Briefing The Independent Automotive Aftermarket Federation (IAAF) held its final Industry Briefing of 2019 at Haynes Motor Museum, with the future of the automotive aftermarket dominating proceedings. The event featured presentations from the likes of Donna Shepherd, Business Development Manager of HaynesPRO, Quentin Le Hetet from GiPA UK, and Steve Carter of Train4Auto Consultancy. Kicking off proceedings was IAAF’s Head of Membership Development, Mike Smallbone, who updated members on the latest industry developments, from Block Exemption to the Connected Car. Quentin Le Hetet from GiPA UK then presented ‘The next five years of the automotive aftermarket’, looking at the four major influences on the market: an ageing vehicle parc, vehicle manufacturer activity, motorist buying trends, and
vehicle technology. He also presented the changing dynamics for diesel cars, exploring the large potential that still exists for the aftermarket with this vehicle parc. This was followed by Steve Carter, who explained that the electric vehicle revolution was no longer a possibility, but a fact. Steve highlighted substantial vehicle manufacturer activity in this area, as well as the commitment to move away from the internal combustion engine. In addition to the rapid increase in the UK’s electric vehicle charging infrastructure, Steve also emphasised that less than 5% of all technicians are qualified to work on the high voltage
systems seen within electric vehicles, demonstrating the need for training. In 2020, IAAF is looking to hold more industry briefing sessions for automotive and CV members, details of which will be unveiled in the coming months.
For more information, go to www.rdr.link/FK003
PEOPLE & INDUSTRY
With the digital age well underway, the days of being able to efficiently run a business with littleto-no technology are fleeting. Because of this, there is a pressing need for motor factors to utilise software to make their businesses tick. PMF looks into one company’s offering in particular.
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utomotive Automation Ltd (AutoMM) was founded by two developers in 2016, with a combined background of almost 20 years in the aftermarket. Their primary focus was to create innovative, upto-date and affordable software to assist with the day-to-day running of busy motor factors and suppliers of any size. Managing Director Luke Bettles started out in the aftermarket in 2003, when he joined Shaftec. Back then, the company’s IT department was mostly providing basic support and exporting reports from MAM’s Autopart for sales and pricing analysis. As Shaftec grew, it made sure that it operated in a smart and efficient way by creating advanced, bespoke software to assist with automated tasks for pricing, cataloguing, accounts, commissions and rebates – all of which are connected to the Autopart database. Technical Director Matthew Wood joined Luke at Shaftec in 2010, and his development background was put to good use, improving the existing systems and beginning to work on more complex automated systems that were used for van runs, stock control, picking, and carriage and credit analysis. After starting up over three years ago, AutoMM set out to work with motor factors to provide a simple, affordable and effective method of delivering critical information. From this, Vision Mobile was born. Vision Mobile is designed for users of MAM’s Autopart software. The company claims that it provides a quick and easy way of accessing live operating figures that can be used anywhere, anytime. All data can be quickly switched between
COMPANY PROFILE
Matthew Wood (left) and Luke Bettles (right) have been running the company since 2016.
Having a vision current day, month or year, and can be filtered by an individual branch, or by all branches as one. Busy motor factors and suppliers can, at a glance, see sales, credits, net and margin information, with all of it measured against previous periods with progress against predefined targets. Figures can be broken down by product group, customer or supplier to quickly and easily identify any unusual trading issues within minutes of them occurring. Individual staff sales performance can also be monitored, for the selected period, and can be sorted by sales, credit or margin amounts. When used alongside Vision TMA, AutoMM’s time management and attendance system, real-time staff clocking activity and staff locations can be viewed instantly from the Vision Mobile app. This gives managers and supervisors the ability to oversee attendance within all branches, and also be aware of sick days, holidays and other absences. By keeping the focus away from sitting at a desktop exporting data and generating reports, Vision Mobile allows business owners and managers to remain actively
involved at any level, whilst having immediate access to important day-to-day figures. The programme is even capable of scheduling reports to be automatically emailed to specific recipients with a onetime setup on the control panel. By taking advantage of native mobile functions, Vision Mobile can be configured to send scheduled or conditional alerts for key events within a business. This means that managers and supervisors can be notified with a mobile alert when certain data events are triggered, or at specific dates or times. The Vision platform is now ready to go live after a number of successful trials, which included MAM’s support and participation. Existing Autopart users can be set up quickly and securely. As well as being ISO certified, AutoMM has also been security tested by an award-winning industry leader in cybersecurity to certify that correct measures have been put in place to protect customer data.
Get it whilst it’s cold Until the end of 2019, AutoMM is offering every new customer that signs up to Vision Mobile and Vision TMA a free compatible Smart Watch, with customers being able to choose from an Apple Watch Series 3 or a Huawei Watch GT2.
For more information on AutoMM, go to www.rdr.link/FK004
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BUSINESS & TRAINING
GUIDE
A guiding light Having technical information on a range of products can help when deciding on what to stock, so whenever a company brings a guide to the market, it’s certainly worth a look.
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ing is launching a new Technical Bulb Guide to help factors and garages find the correct bulb that is required for their job. The catalogue gives detailed information on bulb specifications and upgrade options, with colour coding to help users find the right bulb quickly. The technical guide features images, ECE references and technical drawings for over 600 bulbs, as well as easy-to-use cross referencing and indexing to help select the correct Ring bulb from the information available. Ring claims that its new catalogue features 300 more references than any other bulb supplier. The auto lighting organisation stocks bulbs that fit half a million applications for around 50 vehicles. This coverage of the UK car parc covers 6V, 12V, 24V and specialist applications. The oldest vehicle that can be serviced by Ring’s bulbs is the 1954 VW Beetle, with the most recent being the 201 Jaguar FPACE, showcasing the flexibility of the company’s range. Ring also supplies a range of xenon HIDs – including the recently developed R66548 D8S replacement bulbs – plus upgrade options such as longer life, and the Xenon150, which puts up to 150% more light on the road. As well as showing each bulb, diagrams throughout the guide show where each of them is positioned within the vehicle; on the front, back, sides, or interior. In each instance, the references for each are then listed. This helps the user to better understand exactly what they are looking for. Specific details about the benefits of some of the bulbs gives users further insight into the best available products.
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In addition to cars, the guide also provides information for motorcycles, trucks and vans, making it relevant for a range of vehicles. Carl Harrison, Vehicle Lighting Product Manager, commented, “The new technical guide is the go-to reference book for factors, technicians and buyers that are looking to get the right bulb for the job. Supplying the right bulb for a wide number of cars and applications has always been crucial for Ring: it is one of the reasons we
are a leading supplier in the UK and across Europe for automotive lighting. “We are proud to say that we have been at the forefront of bulb development for over 45 years, and make it a top priority to give our customers the most up-to-date technical data that they need.” Alan Povey, Technical Support & Training Manager, added, “Technical accuracy is essential to ensure that our customers are getting the correct bulb references. This guide is a must-have for all motor factors and technicians to give them a handy, one-stop-shop for all bulb information. “The breadth of offering has not come at the cost of quality. We ensure that our bulbs conform to all legal requirements and to our performance claims. The new catalogue will help technicians and factors select the correct bulb quickly, and with confidence.” Ring tests its bulb ranges on-site in its Quality Assurance laboratories, which feature cutting-edge photometry and light tunnel technology. This allows the company to monitor its ranges, and ensure that they adhere to ECE regulations and are performing to the standards expected by customers.
Included in the checks that the business performs on all bulbs are luminosity and colour, life testing, lamp dimensions, filament positions, and vibration testing. In some instances, there are no international requirements for this level of testing. However, the company ensures that these are completed on every single reference. From its purpose-built 6,000m² distribution facility, Ring fulfils 64,000 orders to over 60 countries each year. It claims to have achieved the highest standards in quality assurance, as well as having been independently assessed by BSI. The company holds ISO:9001 for the manufacture and assembly of automotive lighting. As well as providing the technical specification of each bulb within its range, the guide also gives the user an insight into the company and the investment that it has made into providing an extensive range of bulbs that aim to meet the expectations of customers across the world.
To download the technical guide online, go to www.rdr.link/FK005
AdobeStock _Jirakit
BUSINESS & TRAINING
CASE STUDY
Expanding horizons NPA Motor Factors, a motor factor in north-east England, reflects on how Autocat, MAM’s business management software, has helped the company to develop and expand over recent years.
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utocat is a web-driven vehicle parts catalogue that can be used to find and compare components from multiple suppliers. NPA Motor Factors’ staff are able to use the catalogue to locate the components needed for any vehicle or application, therefore enhancing the level of service they can offer to customers. Peter Gales, Operations Manager at NPA Motor Factors, explained that MAM’s flexibility has made its products a good fit for the business: “We are always keen to implement measures that enable us to meet our customers’ needs. Using MAM’s Autocat catalogue has helped us do that.” NPA Motor Factors currently has 10 branches, and is opening additional locations at a rate of around one per year. The flexibility within MAM’s Autopart business management software has helped the company to accommodate this expansion. Peter added, “We have been able to pick and choose which developments are most suited to us, rather than us having to fit into an MAM system, they have created
a system that meets our needs.” As many factors are now aware, the Autopart software is designed specifically for the automotive aftermarket, and brings together core business processes in a single, easy-to-use package. NPA Motor Factors chose the on-site solution because of the independence and cost savings that it delivers. “There’s the added benefit of being able to create a virtual private network, which means I can log into the system remotely if I’m not on-site,” Peter emphasised. The factor was keen to praise the expertise and professionalism of the MAM staff that it has been dealing with over the years that the two companies have been working together. Peter continued, “The MAM team knows the ropes. They promote people internally, so you will call up three or four years later to find that the same people are still there, which always provides us with reassurance.” Mark Kendall, Senior Sales Manager at MAM Software, added, “NPA Motor Factors is a great example of one of our longstanding customers that has grown alongside our software. “We regularly roll out new developments to expand and enhance the software’s existing functionality. This ensures that customers such as NPA Motor Factors are able to get the most out of their system.”
To find out more about Autocat or MAM’s other software solutions, go to www.rdr.link/FK006
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18 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
BUSINESS & TRAINING
ONLINE TRAINING
Vocation, vocation, vocation This month, PMF was invited to try the GS Yuasa Academy, the first dedicated online battery training system available to technicians, workshops and distributors.
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odern day vehicles are becoming increasingly advanced with each passing year. Demand for training, therefore, is constantly growing, with more and more industry professionals wanting to increase their knowledge and develop their skills. However, many simply do not have the time to go out and attend physical training sessions. The GS Yuasa Academy offers a solution to this issue, allowing learners to complete courses in the comfort of their own office or home, at any time they feel is necessary. Featuring over 20 certified courses tailored to a number of industry job roles, Yuasa claims that the academy provides users with valuable knowledge and practical skills to further enhance business growth and battery potential. To find out just how effective these are, we set out to try two of the beginner courses, ‘Basic Battery Operation’, and ‘Battery Health & Safety’. The website’s design was simple but effective, with each module clearly laying out the curriculum and key points for each lesson. Having no
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20 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
prior knowledge of battery technology, we were rather apprehensive about being overwhelmed by information, but the GS Yuasa website assures the visitor that the training is suitable for learners of all experiences, including absolute novices. With that in mind, we tried our hand at the first module: ‘Basic Battery Operation’. The lesson eases the pupil in by covering the absolute basics, clearly and concisely explaining what a battery actually is within a one minute video. The brevity of each lesson was both refreshing and helpful, and allows pupils to absorb the information in short chunks before moving on to more advanced material. It would certainly suit the busy schedules of motor factors, for example, by allowing them to complete modules at their own pace without having to clear their schedules. Furthermore, the content can be accessed on a range of devices, allowing the learner to complete modules on the go, or from the comfort of their own home. The case with many course revision quizzes is that questions are often just
regurgitated phrases from a section of the video or passage, but the GS Yuasa system forces the learner to apply the knowledge that they’ve picked up with, for example, relevant calculation questions. The academy, therefore, appears to be just as focused on application as it is on knowledge, with the second lesson, ‘Battery Health & Safety’, being just as informative and stimulating. Everyone learns differently; some are visual learners, whilst others find that they absorb more information audibly, or kinaesthetically (physically). The system that Yuasa employs for its training academy ensures that no learner is neglected. Each video contains engaging animations and visuals, from diagrams to physical demonstrations of best practice. This was particularly useful in linking the scientific theory to practical application, and understanding the concept at this level will no doubt be useful when encountering any issues that can’t be solved with the help of a manual. Each video is narrated – sometimes by two instructors – also aiding
audible learners. Those who learn through reading and writing are also catered for; while the videos move very quickly, learners are able to play the video as many times as they like, allowing them to take notes and wrap their head around the concepts in their own time. Kinaesthetic learners would also benefit from the physical demonstrations shown, as well as the animations. It’s no secret that the automotive industry is both ageing and facing a skill shortage. Education is vital to solving these issues, as is providing incentives to enter the industry itself. In many ways, the academy does both of these things; whilst clearly educational, the brevity, conciseness and quality of the modules may draw in prospective members of the industry who worry about training and time. Furthermore, the simplicity of the lessons helps to de-stigmatise intimidating subjects: with no prior experience, even we felt comfortable with the content following the completion of the module. Whilst PMF tried out the most basic modules, it’s worth noting that these courses aren’t just for novices. The
academy also has advanced lessons for the more experienced demographic, which cover a number of aspects, including auxiliary batteries and replacement battery configuration. Perhaps even more useful is the ‘New Product Knowledge’ module,
which will keep users up-to-date with the latest technology, a must in an everevolving market. For more information on the GS Yuasa Academy, go to www.rdr.link/FK007
MARKET TRENDS & ANALYSIS
TALK OF THE TRADE
Offering insight into the buying behaviour of trade customers, PMF casts an eye over sister publication Professional Motor Mechanic to explore the products, services and industry news stories that have been the talk of the trade over the last month.
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Kicking November’s Business & Training section into gear is an article by Neil Pattemore, in which he explores cybersecurity and the legislative issues surrounding the OBD connector. Neil explains the issues facing data availability, more specifically, the strategies that Vehicle Manufacturers (VMs) have begun to use to restrict data access, and how this will damage the independent workshop. Neil also describes the introduction of the ‘connected car’: this allows for remote wireless access to vehicle resources and data, and therefore completely bypasses the independent workshop. The ‘connected car’ runs its own diagnostic tests and delivers a direct quotation to the driver via the in-vehicle display, removing the need to bring the vehicle to a garage. Without legislative support to help provide direct and independent access to a vehicle and its data, the ability of the independent aftermarket to compete with VMs is therefore under significant threat.
PROFESSIONAL
Neil also explains that this issue does not just pose a threat to the independent workshop and aftermarkets: such wireless technology also provides fertile ground for hackers. Next up is another Business & Training feature, in which Tina Drayson, Operations Manager at CCM, explains the obstacles and outdated attitudes that women face when working in the automotive industry. Tina gives refreshing insight into the situation, and gives examples of the treatment she has received: she begins with her experiences manning the reception, and how customers tend to regale her with their vehicle issues – that is, until a male colleague walks in. Tina explains that as soon as this happens, the customer tends to abandon their conversation in favour of speaking to the male colleague, who they assume knows more about the issue. The colleague then tends to direct the customer back to Tina, who is the only one able to book work on the vehicle. Despite being an experienced member of the industry with 20 years under her belt, Tina says that she still
CCM
receives comments from both suppliers and customers, who often ask to speak to the manager without realising they are already speaking to her. MAM Software
MAM Software then tells PMM readers how to combat bottleneck activity in the garage with its new paperless solution, TeamView. TeamView is a paperless job card, and an activity tracking add-on for Autowork Online that allows garage owners to manage work effectively. Nathan Fothergill, Sales Manager at MAM Software, explains how the accessible and portable software can also identify room for improvement in a garage’s organisation system by observing which areas see the most delay. As such, garage managers can then tweak their workflows accordingly to provide the smoothest possible system for organisation. Not limited to organisation, the feature also details how managers can calculate the workshop’s labour recovery rates as well as track activity, improving both productivity and turnover.
F NOVEMBER 2019
MOTOR
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CLUTCH CLINIC
BUSINESS
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HOW TO S E R V I C I N G â– R E P A I R â– D I A G N O S T I C S â– M O T
MOT MATTERS
TRAINING GROUND
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In the modern workshop, training and development is a crucial element in staying competitive and keeping up with technology. PMM offers a helping hand by providing details of some of the training and events that should be in your diary.
This month, REPXPERT Alistair Mason replaces the clutch assembly in a 2014 2WD Nissan Qashqai, which had covered more than 88,000 miles. front pipe bracket/mounting (Fig 7), before unscrewing the lower bell housing bolts and leaving two easily accessible ones as support until ready to remove the gearbox. Support the engine from the underside and the gearbox using a transmission jack. Access the engine bay, remove the gearbox mounting, lower the transmission jacks slightly to gain clearance, undo the final bell housing bolts, ease the gearbox away from the engine, then, once clear, lower the transmission jack, remove the gearbox and place it in a safe area.
I Connected equipment, DBS checks...what’s next for MOT?
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Replace the clutch on a Nissan Qashqai 1.5 dCi
THE TRADE MAGAZINE FOR SERVICING AND REPAIR PROFESSIONALS
n the lead up to this clutch replacement, the customer had complained that the clutch bite point was very high and it slipped on hills, which was confirmed during a road test. The repair time for this procedure is fourand-a-half hours, with the following workshop equipment required: two-post vehicle lift, engine support, transmission jack, clutch alignment tool, and vacuum brake and clutch bleeder. The workshop instructions were obtained from REPXPERT, Schaeffler’s workshop information portal.
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TECHNICAL TIPS AND CLINICS ‘HOW TO’ GUIDES AND BEST PRACTICE ADVICE
wipe off any excess grease. Using a clutch alignment tool (Fig 9), mount the clutch plate onto the flywheel, ensuring the centre hub is facing the correct component, usually marked ‘Gearbox Side’. Degrease the surface of the pressure plate, mount the pressure plate aligning on the flywheel dowels, tighten the bolts evenly and sequentially, before, finally, torqueing to the manufacturer’s specification. Before refitting the gearbox, allow the old clutch fluid to drain out of the hydraulic system and flush through with new fluid, as this will ensure the new CSC does not become contaminated and cause the seal to fail. Next, ensure all cables are clear of the bell housing area and that the gearbox alignment dowels are installed correctly.
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Clutch replacement
Step-by-step procedure – gearbox removal Place the vehicle on the lift and open the bonnet (Fig 1). Remove the engine cover, the air filter assembly and ducting (Fig 2), then disconnect the battery, battery carrier, multiplugs and remove the engine control unit, which will provide good access to the gearbox area. Next, remove the crank position sensor located at the top of the bell housing, reverse light switch multiplug (Fig 3) and gearbox earth cable. The gear change cables can now be disconnected from the gearbox by compressing the retaining tabs on the ball joint and lifting up.
Disconnect the outer cables by removing the locking pins and stowing them in the bulkhead area. The upper bell housing bolts can now be removed. Detach the wiring loom from the gearbox, disconnect the hydraulic clutch pipe at the bell housing and seal to stop the fluid running out.
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Before raising the vehicle, slacken both front wheels and hub nuts, and then raise the vehicle to gain access to the underside and remove the undertray. At this point, drain the gearbox oil, then lower the vehicle to waist height and remove front wheels and hub nuts, the N/S/F plastic splash guard and N/S/F chassis leg (Fig 4). Next, undo both bottom ball joint pinch bolts; it can be very difficult to pull the bottom arms down far enough to release the ball joints and if this is the case, lower the sub-frame slightly to gain additional movement. Remove the N/S driveshaft, detach the O/S driveshaft centre bearing (Fig 5) and the driveshaft itself. Disconnect the gearbox to sub-frame pendulum mount (Fig 6), then the exhaust
Remove the clutch assembly from the dual mass flywheel (DMF). In this case, evidence of clutch slip was present by the ‘blueing’ on the DMF face (Fig 8), so a flywheel replacement was advised and authorisation given. First, remove the DMF and check for any leaks on the back of the engine, rectifying if required, and then clean the back of the engine with brake and clutch dust cleaner. Mount the new flywheel, using new bolts, then tighten and torque to the manufacturer’s specification – Schaeffler’s REPXPERT app provides a quick reference for this information. Once torqued, degrease the flywheel face.
Gearbox replacement
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Back to the gearbox After removing the concentric slave cylinder (CSC) and ensuring there are no oil leaks from the input shaft oil seal, clean the bell housing using brake and clutch dust cleaner, and position the new CSC, confirming the mounting face is clean. When fitting and torqueing the retaining bolts, ensure they torque correctly, as they can sometimes bind on old thread lock. Apply a very light smear of high-melting point grease on the gearbox input shaft and mount the clutch plate, as this will confirm fitment and will evenly distribute the grease –
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Place the gearbox on the transmission jack, ease it into position and ensure it locates on the alignment dowels. When in position, fit two easily accessible bell housing bolts and tighten, before refitting all other components in reverse order of removal and torqueing all bolts to the manufacturer’s specification. When bleeding the clutch, the pipe to CSC connection has two positions; the first clip position is the bleed position and the second clip is the closed/operating position. In this instance, Alistair ‘vacuum bled’ the clutch hydraulic system (Fig 10). After the battery lead has been reconnected, reset all electrical consumers. Always carry out a road test to ensure a quality repair. Information on Schaeffler products, fitting instructions, labour times and much more can be found on the REPXPERT garage portal – GO TO
www.rdr.link/AJ003
– or the recently-launched REPXPERT app.
BUSINESS ESSENTIALS AND TRAINING UPDATES 18 NOVEMBER 2019 PMM
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SCHAEFFLER LAUNCHES REPXPERT ACADEMY LIVE TRAINING EVENTS Schaeffler is launching a new training concept called REPXPERT Academy LIVE, a series of regional events taking place at venues around the UK, designed to help workshop technicians and owners improve their technical and business skills. The first event will take place at Lincoln College on Saturday 16th November 2019. All attendees are welcome to attend from 9am, with group sessions starting at 10am until around 3pm. Complimentary lunch and refreshments are included. REPXPERT Academy LIVE is the perfect platform for technicians and garage owners to enhance their knowledge of the latest products, tools, hints and tips from Schaeffler, including LuK clutch and transmission systems, INA engine parts, belt/chain drives and cooling systems, FAG wheel bearings, as well as new technologies, such as Schaeffler hybridisation and electrification systems. Visitors will also have the chance to interact with specially-selected guest
speakers at each event, including experts from the Institute of the Motor Industry (IMI), as well as tool and garage system suppliers. Several instructional and interactive group sessions will be held in both workshop and lecture room environments, incorporating demonstrations, hands-on participation, theory and engagement – with each attendee having the opportunity to experience everything on offer during the day. Schaeffler’s Managing Director, Nigel Morgan, said, “Everyone involved is keen to welcome technicians and garage owners for our first ever REPXPERT Academy LIVE event, and we expect the classrooms to be full and our REPXPERTs busy talking to visitors about new vehicle and component technology, as well as the latest best practice hints, tips and techniques. “To prove our commitment to this venture, we are thrilled to have committed to hosting four more events in 2020 – with dates and locations to be announced soon.�
REPXPERT ACADEMY LIVE TRAINING DATES Saturday 16th November – LINCOLN COLLEGE January 2020 – BASINGSTOKE April 2020 – BLACKPOOL October 2020 – SWANSEA November 2020 – SOUTHEND The dates listed on this page are subject to change so for up-to-date information, GO TO
www.rdr.link/AJ007
PMM NOVEMBER 2019 31
JLM Lubricants
On to Diagnostics & Engine Management, which sees Tony Powell AMIMI, Senior Technician at A P Diagnostics, report back on the new JLM Academy by Steve Scott. Tony attended the JLM diagnostics masterclass ‘Troubleshooting 101’, and here, he relays some of Steve’s top tips to PMM readers. Tony explains that although Steve began the class with going over some basic checks, these recaps were incredibly useful to consolidate information for both novice and experienced technicians alike. Above all, the training is designed to highlight the fact that diagnostics doesn’t have to be complex, and that more often than not, the simplest way is often the best way. One point that Steve drove home was ‘don’t always go expensive’; demonstrating that even the cheapest multimeter can carry out effective diagnostic tests, showing how useful a voltage drop can be for diagnosis. Steve also explained the importance of knowing what result you’re looking for before conducting a test, which improves diagnostic strategy as well as turnover time for a garage.
BUSINESS
Moving on to the MOT feature, BM Catalysts’ Commercial Director, Mark Blinston, explains why he believes that MOT standards are still falling short. According to Gov.UK National Statistics, CO2 accounts for 81% of the UK’s greenhouse gas output, with road transport being one of the biggest contributors. Mark explains that although MOT regulations have tightened since 1960, they are still falling short, despite DVSA’s drastic revision of the inspection standards in 2018. This added two new defect categories and made diesel emission standards stricter. The revision also saw the introduction of checks for visible smoke and signs of DPF removal or displacement, with failure on either of these two categories resulting in an automatic failure of the entire MOT. Mark claims that despite these revisions, the way forward for a more effective reduction in emissions is ultimately a form of emissions testing that measures particulate levels more accurately, which would allow DVSA to identify the vehicles that emit the most pollution and remove them from the roads.
BM Catalysts
& TRAINING
TeamView also includes electronic job cards, which allow managers to specify exactly what work needs to be carried out. Technicians can use the app to clock onto a job at the side of the vehicle and record notes on jobs they are working on, leading to time efficiencies across the business. Garage owners can accurately track the amount of time individual technicians spend working, waiting or idle. This enables them to analyse historical performance and highlight areas of improvement by providing an at-a-glance assessment of utilisation, productivity and efficiency. “TeamView enables workshop managers to overcome bottlenecks and ensure jobs flow smoothly,” explained Nathan Fothergill, Sales Manager at MAM Software. “The software provides them with the information they need to tweak their workflow accordingly, which will ultimately improve a garage’s bottom line.”
Workshop management potential Managers can calculate their workshop’s labour recovery rates, as well as those of individual technicians, through the application. This can help to identify areas of improvement in terms of how technicians and the workshop as a whole operate, leading to an overall increase in productivity and profitability.
38 NOVEMBER 2019 PMM
DIAGNOSTIC PMM presents the latest and greatest technology in the field of diagnostics. With the area becoming ever more important in the automotive sector, it is crucial to ask yourself whether you have the equipment that will help you stay ahead of the game.
After the news broke that The DPF Doctor had opened a training centre in Ashington, Northumberland, PMM just had to visit the new site and sit in on one of the esteemed JLM product courses.
The Doctor will see you now
Calculating labour recovery rates and accurately tracking performance has not always been the garage industry’s strongest suit. MAM Software recently released its paperless solution, TeamView, to tackle this issue head on.
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Finally, Comline’s Product Line Manager, Richard Newman, explains the importance of using specialist tools when tackling applications such as the fitment of a wheel hub. Richard explains that the use of specialist tools is essential when fitting this type of bearing, using the CHA045 as an example. He advises PMM readers against the use of a hydraulic press, which, according to Richard, will result in damage to the bearing, poor performance, and premature failure down the line. A damaged bearing will also lead to excessive noise, play, and a shortened service life, which challenges the common misconception that a vehicle’s suspension system exists solely to provide a comfortable and smooth ride. Richard stresses that this misconception is dangerous, as a poorly performing steering and suspension system will impact the driver’s ability to control the vehicle, which can cause serious accidents.
SPECIAL REPORT
How to beat the bottlenecks
AM Software has launched TeamView, its new paperless job card and technicians’ activity tracking add-on for Autowork Online. The module is designed to be an economical solution for garages of all sizes and provides real-time communication between work that is being undertaken and scheduled jobs. Technicians can access a mobile/paperless job card on a phone, tablet or PC, and there is a workshop manager’s screen for office use. This incorporates drag and drop work assignment and real-time status updates, so if a technician is waiting for a part or for work to be authorised, a manager can see what is happening before quickly and simply reallocating jobs.
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Workshop managers will be able to use a series of customisable clock-ons, enabling them to track specific activities that technicians undertake on a regular basis. This will not only improve their productivity when working on vehicles, but will also identify any other inefficiencies that exist across the business. Nathan continued, “The initial feedback we’ve had from customers is that TeamView will be a cost-effective and invaluable addition to their busy workshops. Being able to see at a glance who has clocked on to what job is particularly useful, as is the ability to run reports to analyse the efficiency of each technician. “Garages can also use the module to determine whether they are under- or overquoting on jobs. Each technician can be assigned jobs through TeamView, which, alongside a job sheet, should make the workshop more productive.” To find out more about TeamView, www.rdr.link /AJ011
he JLM Academy is the new, combined venture of Darren Darling, aka The DPF Doctor, and JLM Lubricants. Located in the old mining town of Ashington, approximately 20 miles north of Newcastle, the academy has been set up to fulfil a need. Although the centre is of course open to all members of the DPF Doctor network, it has been specifically located in the North East to bring training to an area of the UK that is often forgotten about. Darren, a proud Geordie himself, explained, “In recent years, there has been a real increase in the number of automotive training centres in the UK, which is great! It shows that the industry has recognised the skills shortage and is at least trying to sort the problem. However, this focus has not quite reached the North East, so I felt like something needed to be done. “Thanks to my relationship with JLM Lubricants, I was in a position to open a facility that could offer a wide variety of courses to auto technicians, as well as other members of the industry, that may not be able to find training elsewhere. Even though JLM has helped to build this, I am given free rein to pick and choose the courses. Given my expertise in DPF cleaning, particularly in relation to JLM products, it is only natural for me to host a course on the topic, but the Academy will provide so much more, not least diagnostics and business related options as well.”
Groot, to a selection of JLM distributors and independent technicians, Darren presented a number of procedures that garages could well face from customers. One such issue presented itself in a Volvo V50. Darren had orchestrated a scenario that indicated that the vehicle’s turbo boost pipe was severely split, leading to the newly installed DPF becoming completely blocked after only a short drive. Darren proceeded with the unblocking process, highlighting exactly what products he was using and how to use them, whilst also providing business advice on ways to charge for this service in the garage environment. It’s not always easy to explain to a concerned driver why it takes time to unblock a DPF, and what the associated costs are, so many of the delegates found this information some of the most useful.
DRIVEPRO DrivePRO is a multi-function diagnostics platform that combines Autologic’s diagnostic software with expert technical support from its OEM-trained technicians. The company’s diagnostic software makes for fast and reliable fault identification. Enhanced functionalities include: ● ● ● ● ● ● ● ● ● ● ● ●
A success in the making
JLM product training As it happened, PMM was invited to take part in the first ever JLM product course held at the academy. Some readers might expect that the course would be a glorified JLM sales pitch. This was absolutely not the case. Instead, what transpired was a succinct and practical look into how technicians should approach a blocked DPF. In front of the delegates in attendance, ranging from JLM’s founder and MD, Gilbert
The two-day course provides an in-depth and eye-opening introduction for all who are looking to gain insight into DPF procedures. Not only does Darren impart a wealth of practical knowledge gained over the course of his career, but he also provides business advice for increasing profitability and customer satisfaction that transcends all levels of the supply chain. To find out more about the courses available
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Fault read/clear Global fault read/clear Printable vehicle fault report Service interval reset Live data and actuations Electronic brake pad replacement Diesel particulate filter (DPF) reset Selective catalytic reduction (SCR) reset Steering angle calibration Ride height calibration Engine adaptation reset Key coding and remote adaptation Technical help files
The DrivePro platform allows Autologic to see what users see from the company’s Tech Support Centre in real-time. Complex repairs and module replacement are made possible with live access to Autologic’s Master Technicians. Users are able to talk directly to the company’s software engineers and can benefit from real-time updates. www.rdr.link /AJ017
CDP+
ARTIPAD
MEGA MACS 77
Having built up an extensive bank of raw data that makes it possible to quickly and easily troubleshoot tens of thousands of different vehicle models, Autocom has developed diagnostic tools for cars, trucks, trailers and buses since 1991. The company’s user-friendly and professional vehicle diagnostics solutions for Windows OS, with intelligent car and truck software, are used alongside CDP+ in workshops and on vehicle inspections all around the world. They include DoIP communication for Volvo and Jaguar Land Rover, and have an integrated ‘Info System’ powered by Haynes Pro. Autocom CDP+ Cars has, for many years, included many ADAS Camera and Radar calibration functions within its database. Now, the company has released its own calibration frame to work alongside the CDP+ Cars software.
For each product that TOPDON makes, its engineers carefully study the user’s habits, and use their experience to provide the consumers with convenient, efficient and valuable diagnostic tools. TOPDON has a range of products for garages, including the ArtiPad, the ArtiMini and the Arti Diag. Focussing on the ArtiPad I, the device is a smart solution for car diagnostics based on a completely open Android operating system, allowing users to add additional apps to work alongside ArtiPad. This diagnostic tool delivers quick and complete diagnoses to solve problems more efficiently, as well as to significantly decrease downtime and increase revenue. The company recognises the ArtiPad1 as offering OE-Level functionality, from comprehensive OBD2 diagnostics and services, to advanced ECU coding and programming for VW, Audi, Mercedes BMW and Porsche. With its long-lasting battery life and extensive coverage, TOPDON products have become a very well-respected diagnostics solution.
Calibration of a vehicle requires two key components, the calibration equipment and a suitable diagnostic tool. Both are supplied by Hella Gutmann Solutions (HGS) in the form of its CSC-Tool range and mega macs diagnostic hardware, all of which come pre-loaded with the necessary calibration software as a standard feature. The mega macs range consists of the PC, 42 SE, 56 and 77 variations. Hella has recently introduced the mega macs 77 tool, which is the most powerful diagnostic tool that the company offers. The tool allows up to 16 vehicle parameters to be viewed at any one time and provides a step-by-step guide through the measurement procedure, with detailed notes and instructions displayed on the device’s screen. It is ideal for larger workshops or those that specialise in diagnostics, as well as training centres, all of which would benefit from its capacity and many features.
www.rdr.link/A J018
www.rdr.link /AJ022
www.rdr.link /AJ020
TECHPRO MAXISYS MS908 Autel’s MaxiSYS MS908 is capable of carrying out a variety of diagnostic, service and channel coding functions, thanks to its advanced diagnostic software and intelligent bluetooth VCI. The tool fits in well with the busy workshop environment, and is suitable for technicians that require superior coverage and capability, particularly when you consider the weekly software updates. The MS908 has a specific upgrade path, which means that users don’t have to buy replacement tools as the market develops. You can upgrade an MS908 to an MS908Pro at a later date with the purchase of the additional J2534 pass-through device. It can also be upgraded with a videoscope, 4-channel oscilloscope and even the new Autel ADAS solution. The MaxiSYS is powerful, offering a 15 second boot up, and is built on the multi-tasking Android operating system. www.rdr.link /A J019
KTS The new generation of Bosch’s KTS gives workshops access to OEM solutions without the need to be a franchised dealer. PassThru enables a KTS unit to install and update a car’s internal software, which is typically the realm of a dealer. A garage no longer needs to purchase several OEM PassThru hardware solutions to cover the range of cars that they are likely to work on, putting valuable OEM data into the hands of independent garages and workshops. Those purchasing a new KTS (350, 560 or 590) are entitled to a one-day user course within three months from the date of purchase, covering the basic operations of the KTS. For those looking for a more in-depth knowledge of diagnostics, the Bosch Diagnostic Technician Programme is designed to give a thorough and comprehensive grounding in diagnosing faults across a range of systems.
Mahle’s diagnostic tool, TechPRO, is the company’s response to the increasing market demand for devices that boot quickly, supply rapid results, are intuitive to operate, and can be used economically over the entire service life of the device. TechPRO is said to recognise all error codes within 30 seconds on average. The Linux-based system communicates with all the modules fitted in the vehicle and responds to over 54,000 detailed OEM error code descriptions. It stores all the data protocols locally, thus offering subsequent output if required, without having to reconnect to the vehicle. The touch screen enables simple, intuitive operation of the diagnostic system — from the current vehicle status, to guided troubleshooting, and to relevant component coding. Thanks to integrated Wi-Fi, regular software updates are carried out automatically via the Internet so that TechPRO is always up to date. Technical details and information specific to the vehicle, such as a wiring diagram or the status display, enable a rapid, result-oriented diagnosis. www.rdr.link /AJ023
www.rdr.link /AJ021
at the JLM Academy, www.rdr.link /A J014
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 23
MARKET TRENDS & ANALYSIS
BEAT THE DEALER
‘Dealer No More’ febi supplies a range of dealer-only perceived products. This selection of niche parts covers all areas of the vehicle, with a strong coverage of electrical components. The company’s ‘Dealer No More’ range also includes a variety of different manufacturers, including Vauxhall, Peugeot and Volkswagen. The range includes the following dealer-perceived parts: Part Number
Description
OE Number
To Fit
Applications
104966
Oil Separator
06H 103 464 L
Audi A1 (8X), A3 (8P), A4 (8K), Q5 (8R) / Seat Altea (5P), Leon (1P) / Škoda Octavia (1Z), Superb (3T), Yeti (5L, 67) / VW Amarok (2H, S1), Golf (1K, 5K), Tiguan (5N)
107
47764
Sliding Door Roller
901 760 13 47, 2D1 843 336 D
Mercedes Sprinter (901, 902, 903, 904, 909) / VW LT (2D)
179
102060
Exhaust Control Pressure Converter
14 95 662 15R
Renault Clio (2005-2014), Espace (2002-2015), Kangoo (2007-), Laguna (2007-), Megane (2002-2012), Modus (2004-), Trafic (2001-2014)
257
104975
Timing Belt Kit
04L 109 119 D
Audi A1 (8X), A3 (8V), A4 (8K), A5 (8F) / Seat Leon (5F) / Škoda Octavia (5E)
46
104282
Crankshaft Pulley
31359414
Volvo S60 (2010-), S80 (2006-), V40 (2012-), V60 (2010-), XC40 (2017-), XC60 (2017-), XC70 (2007-), XC90 (2014-)
48
All new parts are rigorously tested before they become part of the febi range, in order to ensure that they measure up to the exacting standards required. Only after undergoing several stages of testing and quality management will new parts become available to the market.
For more information online, go to www.rdr.link/FK008
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24 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
MARKET TRENDS & ANALYSIS
PRODUCTS IN DEMAND
Across the board Optimal UK tells PMF about its year in the aftermarket, from its latest range additions, to growths in demand observed over a wide range of product groups.
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hroughout 2019, Optimal UK claims to have seen range and volume growth across all of its product groups, with the company predicting this to continue in 2020. To complement the Optimal brand, various product launches from brands such as Dolz and Trico have been added to the company’s range. Additionally, CV Joints and Drive Shafts were introduced to the Optimal brand in early 2019. Optimal offers fully assembled drive shafts which come as complete kits with all associated fixings and bellow sets. An advantage of Optimal’s Joints and Shafts is that there is no core charge, which is
something that allows the company to offer more to its customers, for less. The range is said to have been a success, with demand increasing across the year.
TÜV A significant contribution to growth has come from Optimal’s Steering & Suspension range, with the TÜV Engineering Approval being the highlight for many customers. The range consists of more than 8,500 references, allowing for more than 1.3 million applications that cover ball joints, track rods, tie rod ends, drop links and more.
Dolz
Arnott
Optimal has been supplying Water Pumps to the aftermarket for years. This year, the range expanded to include Dolz Water Pumps and Timing Belt Kits with Water Pumps. Dolz has more than 80 years of aftermarket experience, and distributes in more than 70 countries. Last year, a Dolz purpose-built manufacturing facility became operational, which increased both production and storage for more than half a million water pumps. The company’s OE products are in line with Optimal's standards, and they also complement the company’s range of pumps.
More recently, Optimal has noticed demand for Air Suspension units, and has slowly been introducing the Arnott brand. As of November, Optimal is now in a position to offer this on a next-day service for UK stocked items.
Trico In September, Optimal was unveiled as a distributor for Trico Wiper Blades. Trico is another brand that reflects Optimal's ethos. The company is an important figure in wiper blade technology, and has been supplying the aftermarket for more than 100 years. Trico blades are specifically designed and engineered as OE, and demand for them is high. Optimal is now able to supply four Trico ranges, each with specific applications: Exact Fit, Flex, Neoform and TX blades.
For more information online, go to www.rdr.link/FK009
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 27
SPECIAL REPORT
PMF ON THE ROAD
As part of MPD’s customer incentive, PMF took to the road to visit Trinity Service Station in Chelmsford, to meet its Owner, Alan Guys, as he received a very special gift.
The customer’s always right
A
s an extended celebration of the company’s 20th anniversary, Motor Parts Direct has been running a customer incentive, whereby three lucky MPD customers had the chance to win a brand new Citroën C3 each month, the first of which was run in conjunction with Bosch. The first garage to be chosen was Trinity Service Station. The more Bosch parts that were ordered through MPD, the better the chance of winning, and luckily for Alan Guys, the odds were in his favour. Upon meeting Alan, it became immediately clear that he was a genuine character, having initially pretended to be the man who had sacked Alan Guys the day before. Once that was cleared up, he proceeded to divulge on the business: “Trinity Service Station started in 1994, when I took over the business. I worked here before that, when the place was called MLR Motors. Back then, it was a Golf Petrol garage, and it only had two workshop bays and didn’t do MOTs. When I took over in 1994, Golf sold the business to me. These days, this place is the real definition of a family-run business; my sons work here, and so does my wife.” A lot of Alan’s customers know him on a first-name basis, and this is the result of working relationships that have been culminated over decades. Another relationship that has spanned decades is Trinity’s association with MPD. Having been an MPD customer since the very beginning, it all began as a result of Alan’s prior connection with Daren Bigwood,
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28 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
MPD’s Regional Manager. “I’ve known Daren since day one. Going back 20 years, there weren’t any of the big players on the scene like there are now, and MPD was the first of these to arrive in town. When Daren and MPD came on the scene and informed me of their capability to supply us with the parts that we needed – showcasing the company’s ability to be our one-stop shop – I decided to go into business with them,” commented Alan. For MPD, establishing and maintaining these positive relationships with its customers is an essential means of developing itself so that in 20 years’ time, we’re talking about the company celebrating its 40th anniversary. Alan added to this sentiment: “Our relationship with MPD is good; there aren’t any problems whatsoever, but if we did have any problems, we know that they would be
Alan (right) posing next to his new car.
sorted straight away. They’re very good at dealing with issues, and the staff are easy to talk to. Luckily for me, I’m very close to their local branch, so the company’s vans are in and out of here all the time.” Having handed Alan the keys to his brand new vehicle, Kevin Blazey, MPD’s Marketing Director, commented, “This promotion has been a great success for MPD in marking our 20 years of business. It was great to work with Bosch for the first of our three car giveaway promotions, one of which has gone to Alan today. This is our biggest ever giveaway, and we have had a great uptake from our customers who have been keen to win a brand new car.”
For more information on Motor Parts Direct and its 20th anniversary, go to www.rdr.link/FK010
TOOLS & EQUIPMENT
Making an impact
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esponding to customers’ usage enables businesses to create far superior solutions for their clientbase. This was the case with Chicago Pneumatic and its CP7755 series of premium half-inch impact wrenches. Developed in response to an in-depth usage study, the CP7755 series combines easier and more accurate power control with greater ergonomics and comfort. The company claims to now offer a unique answer to the needs of both tyre-changing and general technicians. The company’s Product Marketing Manager for Vehicle Service - Air Tools, Antoine Tourneux, was able to shed some light on the new development: “Our latest solution enables professionals to set and finely adjust power and speed, quickly and simply, to suit each specific vehicle type and application. Along with better power control, these pneumatic tools bring other improvements to users’ daily operations through their highly manoeuvrable and comfortable design.”
User-friendly innovations A choice of four models is available to meet different preferences and budgets. All versions feature the new patent-
pending power selection system, described by Chicago Pneumatic as the best and most adjustable power control for pneumatic tools. Power can be set to five, 10, 15, 20, 25, 30, 35, 40, 45, 50 or 100% of the tool’s maximum torque, for a precise match with each job’s requirements. The company has utilised its Air Flex Mini air inlet feature within the CP7755 and CP7755-2. The feature is claimed to provide freedom of movement, as well as turning any rigid hose into a flexible one, which is made possible because of a multi-axis air connection swivel. Not only does this serve to save effort, it also ensures that the hose is always in the ideal position, and makes it easier to access hard-to-reach areas. The product’s flat-topped body shape ensures that when it is placed on the floor, its hose extends upward, which means that the operator can conveniently pick it up by the hose without having to bend. Locating the regulator button in a recess is another user-friendly touch, as it helps to avoid accidental activation if the tool is dropped. Chicago Pneumatic insists that the wrenches are high in comfort, with lightweight, compact construction, and low levels of vibration. On top of this, the series is said to have a high power-to-weight
It always helps to understand the complexities of new products, especially when it comes to tools. To help with this, Chicago Pneumatic presents one of its newest impact wrenches.
ratio, which is achieved by a specification that includes low-weight components, including a composite motor housing, a magnesium clutch housing and an aluminium regulator. For technicians, the wrenches will be useful for workshop and roadside assistance tasks on a range of light vehicles. Antoine concluded, “As operators in garage trials have highlighted, the CP7755 series is very easy to work with, and it puts an end to guessing on power levels. Technicians can now be sure of the right torque for every job, from a tool that’s a pleasure to operate. Final torque level should always, of course, be reached using a manual torque wrench. Our new CP7755 series brings technicians the accessibility and manoeuvrability that they want with the right amount of power.” For more information on the CP7755 series, go to www.rdr.link/FK011
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 29
TOOLS & EQUIPMENT
Placing your trust in tools
Tool Connection explains why factors should only stock brands that their customers trust.
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otor factors may already be familiar with Tool Connection’s consumables brand, Connect Workshop Consumables. Claiming to offer the UK’s most comprehensive range of workshop consumables, it offers over 4,000 products. For all kinds of consumables, including trim clips and sump plugs, garages no longer need to visit the main dealer; instead, motor factors can offer a more comprehensive range at a massive cost saving. From this perspective, it’s a win for the customer and a win for the factor. With tools, it’s exactly the same; factors need to stock brands that their customers trust. These brands have to include the tools that customers actually need, as well as offering a constantly updated range of special tools that are designed for today’s motor vehicles. Laser Tools regards itself as one such brand. The company is, alongside its range of traditional hand tools, well known for its range of special tools that are
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30 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
designed to make easy work of the jobs that can sometimes be difficult or awkward. These tools are the result of feedback from the sharp end of the automotive industry — the technicians that work on today's motor cars. When a problem is identified on specific vehicles, Laser Tool’s engineers devise a solution that aims to be both cost-
effective and a means of making the technician’s job easier. The company’s range of engine timing tools is constantly being updated; when vehicle manufacturers introduce new engines, its engineering team immediately begins on the design of the relevant timing tool kits.
Trusty tools Laser Tools has highlighted a few of its tools that it claims to be real timesavers in a workshop 씰 The Universal Ribbed Drive Pulley Puller is a universal puller kit designed for ribbed pulleys that drive serpentine belts. The adjustable puller body is designed to maintain symmetry when adjusting, with both clamps moving equally when the adjuster is turned. 씰 Two sizes of centre force screw are provided, for deep or shallow pulleys. Similarly, two sizes of slide-on clamp are provided. Therefore, with the adjustment on the main puller body, and the different lengths of centre force screws and slide-on clamps, the puller will fit many different sizes and configurations of pulley. Applications include a water pump pulley, an alternator pulley, air conditioning pulleys, crankshaft pulleys, etc. 씰 Modern brake pipe cutters can be quite
small and compact, but there are many instances when technicians are working on a car where there is still not enough clearance to turn the cutter around the whole circumference of the brake pipe. Laser Tools’ Mini Brake Pipe Cutter is claimed to solve this problem with its ratchet mechanism. By simply sliding the cutter over the pipe, the handle gives excellent leverage, and even if the space is really restricted, a few turns of the handle will quickly and cleanly cut straight through. It is self-adjusting, so there is no need to keep tightening the blade down onto the pipe as you are cutting. 씰 With increasing numbers of hybrid and electric vehicles on the road requiring maintenance, workshops are investing in new skills and technology to keep pace with this growth. To make it easy for workshop owners to decide on basic requirements, Laser Tools offers a number of starter packs:
●
● ●
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The Workshop Safety Pack, which is designed to make the working environment safe. The Vehicle Safety Pack. The Personal Safety Pack, which protects the technician. The Safety Tools Pack, which is designed to provide workshops with a base set of tools that are certified for use in a high voltage environment.
For more information on Laser Tool’s offering, go to www.rdr.link/FK012
TOOLS & EQUIPMENT
The right supply PMF discovers why Knipex’s range of pliers is said to be a favourite among garage businesses.
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nipex has been manufacturing pliers since 1882, and claims to have a set of pliers for just about any job. David Barnes, Marketing Manager for Knipex UK, looks over the company’s range of pliers, evaluating how it can help motor factors to keep their customers happy.
Ear clamp pliers Ear Clamp Pliers are ideal for mounting one-ear and two-ear clamps without leaving damage to press points. Simply pressing the ear clamp with the blunt squeezing edges creates a steadfast connection without damaging the area. The slim line head and additional side jaws allow for easy access to the ear clamp, even in confined areas. Durable and strong, these steel pliers can be used for clamps on CV boots, cooler and fuel lines, air pressure systems, and compressors.
or angled tips at 45° or 90°, respectively, which means that technicians can reach circlips in even the most awkward places. The ‘44’ and ‘46’ numbered tools are the standard versions for internal work in boreholes and external work on shafts, respectively, while the precision versions are numbered ‘48’ and ‘49’. Precision versions have a number of extra features, such as tips made from high-density spring steel that are said to give up to 10 times longer service life compared to turned tips.
clips in the correct position so that they can be fixed securely. The pliers allow for the easy positioning of the clips, and a closing spring holds the pliers closed so that the clip can be securely positioned and pressed. The product is compatible with all upholstery clips.
Hose clamp pliers
Circlip pliers
Most conventional pliers can only be used for a specific type of clamp, meaning that technicians often have to change tools every time a new type of clamp is encountered. The Spring Hose Pliers can grip standard, space saving, and spring wire hose clamps, as well as spring band clamps in the range of 0 to 70mm. Another key feature of this product is the multiple slip joint, which allows for a maximum jaw opening of 80mm, with this enabling a clamping range of more than 40mm. Thanks to this, leverage can be achieved easily and safely without the need for great manual effort. The 85 51 250 AF version of the pliers comes equipped with a locking device, which secures the pliers in place when the clamp is under tension. The clamp can then be moved quickly and conveniently over hoses (even when they are twisted), and ‘parked’ in a suitable place. As a result, the user’s hands are free to work simply and safely on the tensioned clamp.
The Circlip pliers allow the user to work in the tightest spaces and at the trickiest of angles. The pliers come with either straight
To find out more about Knipex’s range of pliers, go to www.rdr.lnik/FK013
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32 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
Upholstery pliers These pliers are specifically designed for the fixing of seat covers onto profiled seats, and onto the seat frame. The special groove in the tool holds the upholstery
TOOLS & EQUIPMENT
Lighting specialist NightSearcher has three decades of experience under its belt. To find out what makes the company’s products different, PMF takes a look at some of its best sellers.
F
rom the beginning of its journey, NightSearcher aimed to manufacture and supply high quality, portable rechargeable lighting solutions. Today, in its 30th year of trading, the company maintains the same goal, and this is attempted by supplying its products to the aftermarket. Here are some of its newest arrivals and best sellers that factors should be aware of.
Micro-1000 The Micro-1000 is an ultra-compact LED work light that gives a maximum output of 1,000 lumens. Housed within a carefully designed robust casing, the Micro-1000 is not only tough, but its design allows it to rotate 360°, supposedly making difficult angles a breeze. Not only does the user have 360° rotation at their disposal, they also have the power of a 90° flood beam. With a magnetic base and hanging hook, NightSearcher claims that the Micro-1000 is a versatile tool for any automotive inspection.
Tried and tested offers three quick-release options with a 360° rotating light head to suit the requirements of the user. Users have the option to switch between: 씰 An 80 lumen torch with a flexible arm. 씰 A foldable slim line 600 lumen inspection lamp with a 180° tilt function. 씰 An additional LED directional torch, or a twist and swivel flashlight. With just a four hour charge time and a 10 hour battery life, the company regards the Tri-Spector as both a versatile and capable inspection light. Supplied in a portable carry case, NightSearcher labels the Tri-Spector as an excellent versatile inspection solution.
Tri-Spector Inspection Kit The Tri-Spector 3-in-1 LED inspection light
Galaxy Star The Galaxy Star is the latest addition to NightSearcher’s work light range. Crafted from aircraft grade aluminum, the Galaxy Star is resistant to the majority of impacts. Not limited to being robust, the beam has a 2,800 lumens output. Able to light the way up to 90 metres ahead, the light has range as well as power.
Containing a rechargeable lithium battery that contains 11 hours of run time and a battery indicator, the Galaxy Star ensures that the user is always prepared.
Light Wave The new Light Wave rechargeable wide beam head torch allows the user to activate the light with just a wave of the hand. Its smart wave sensor allows the user to turn their head torch on and off with a simple gesture, which is ideal if they have dirty hands or gloves. Manual controls are also still available, giving high, low, and flashing options. The Light Wave also offers 150 lumens, as well as providing a wide flood beam with a range of up to 20 metres. It’s also adaptable, with a carefully designed 180° housing to make sure that every angle is covered.
For more information on NightSearcher’s range of products, go to www.rdr.link/FK014
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 33
TOOLS & EQUIPMENT
A futureproof MOT In light of increasingly stringent MOT regulations, factors and garages should look into stocking and using MOT equipment from a supplier that is willing to work alongside them throughout the process.
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34 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
ott Technical Services has been supplying MOT test bay equipment for almost 40 years. To ensure the company can provide a reliable service, selecting the best products on the market is important. To this end, when it comes to recommending an exhaust emissions analyser, it always vouches for the Technique brand. There are two Technique analyser ranges; the T6000 and T8000. The Technique T8000 analysers include a petrol gas analyser, diesel smoke meter, and the most popular option, a combined gas analyser and smoke meter.
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strong Wi-Fi capabilities, enabling it to be wirelessly connected to the laser printer that is provided, as well as providing scope for networking with other devices. With everything mounted on a slim ‘totem’ stand rather than a cumbersome trolley, Gott belives that the T8003 is both distinctive and beneficial to its users. According to the company, the product has a very small footprint and takes up minimal space, and with space often at a premium, this can only serve to benefit the user. Further space and cost savings can be achieved by combining the brake tester, gas analyser and smoke meter into one unit.
Combining forces
The same, but different
The combined model, the T8003, features a large touch-screen display for easy input of information and for moving through the test, whilst a keyboard, mouse and infrared remote control are also supplied to give the user a choice of methods of control that suits them. At the heart of the product is a thinclient device that performs the same role as a PC on other machines, but it boasts more robust virus and malware resistant characteristics. Diesel analysis, RPM and oil temperature measurement are all carried out by modules that communicate wirelessly to the main unit via Bluetooth. Gott regards the T8003 as possessing
The T6000 range includes the T6003 combined petrol gas analyser and diesel smoke meter, which uses the same software and test modules as the T8003, but is presented differently. Everything is controlled via a hand-held tablet which connects wirelessly with the gas analyser, smoke meter, RPM and oil temperature measurement device, and printer. All components are mounted on a wheeled trolley, making the T6003 more compact and easier to manoeuvre than the T8003. Whilst it may be cheaper than its ‘big brother’, the T6003 does not have the same scope for expansion and it cannot be connected to a brake tester.
Also of interest to Gott’s clients is its Bluetooth EOBD reader. The device plugs into a vehicle’s EOBD socket, and then communicates data back to the emissions analyser via Bluetooth and displays the results on the screen. EOBD management software can be run on the analyser, and this allows many functions to be activated, including access to current vehicle data, access to and clearing of fault codes, clearing of the MIL indicator on the vehicle’s dashboard, a test of the Lambda sensor, accurate reading of the vehicle’s RPM, and oil temperature measurement. The company claims that customers have been amazed at how much it can do for so little cost.
What’s in it for factors? In terms of the end-user, Gott claims that the analysers are easy to use, reliable, future-proof, as well as only having one supplier to deal with throughout the duration of the equipment’s service life. According to the company, these benefits also affect the motor factors that choose to stock the products. Having a product that is
“Gott insists that motor factors will reap the rewards of having a relationship with an MOT equipment supplier.”
well-received by customers – as well as having a supplier that is prepared to support the factor all the way through the sales and after-sales process – makes factors’ lives a whole lot easier. Working in partnership with a supplier that is in tune with the demands of the market and is up to date with latest legislation is particularly important at a time when the DVSA is making some radical changes in MOT testing. Last year saw the introduction of the requirement for diesel smoke meters to be able to test vehicles to Euro 6 standards, and for the Technique range, this required an update. This year has seen the introduction of ‘Connected Equipment’, with the requirement for brake tester connectivity already in place, and emissions analyser connectivity planned to be introduced in 2020. Because of this, Gott insists that motor factors will reap the rewards of having a relationship with an MOT equipment supplier. For more information on Gott Technical Services’ MOT offering, go to www.rdr.link/FK015
REMANUFACTURING
Replacement and remanufactured components are often seen as lesser than their OE counterparts. Adam Griffiths, Brake Engineering’s UK Marketing Lead, takes PMF through the company’s remanufactured braking solutions and their place in the aftermarket. Q: What are the opportunities and barriers to remain in your sector? Adam Griffiths (AG): Education is key. With such a safety-critical product group like braking, it’s essential that the quality is consistent through a supply chain that offers full traceability and support to distributors and workshops. We have a ‘Day in the life of a brake engineering caliper’ poster available to our customers, and this is designed to demonstrate our thorough approach to remanufacturing, which takes place at our Wrexham-based facility 24 hours a day, five days a week. All wearing parts are replaced with brand new components, and the caliper housing is given a corrosion resistant, zinc plated finish that abides by current EU legislation. The caliper is then pressure tested to strict quality guidelines, with batch marking being used for essential traceability. To assist us with the process of collecting core, the Brake Engineering core poster details our stringent acceptance criteria and how we analyse each unit to ensure that it’s fit for remanufacturing. We are taking steps wherever possible to highlight the quality of our range to customers, and to support them with taking the message further. We have found a demand for quality and support from independent garages, so
A thorough approach
it’s important that distributors meet these expectations with a product range that is backedup with technical expertise and parts traceability. Q: Why has ‘Original Aftermarket’ struck such a chord with motor factors? AG: ‘Original Aftermarket’ distinguishes Brake Engineering’s position in the marketplace. The term is used as a message to customers to promote transparency in areas such as product quality, technical support and customer service, and comes from extensive market research undertaken by Brake Engineering in the automotive industry. This research was designed to determine what customers expect from a supplier in terms of service, range, availability, reliability and support. From the results and subsequent analysis, the term has become a positioning statement for the brand, and demonstrates the level of added value service that sets the brand apart. Original Aftermarket proudly states that we are an aftermarket brand that is in complete control of the manufacturing process. We remanufacture brake calipers to the highest possible quality and add them to our range. It is this attention to detail that is driving demand for our
products from customers. Original Aftermarket encompasses all we have to offer, and lays bare our unrivalled dedication to the automotive aftermarket, with range development, customer service, stock profiling and marketing four of our methods of demonstrating our commitment to aftermarket businesses. We want motor factors and garages to buy in to Brake Engineering’s full line braking parts solution. For over 30 years, the Brake Engineering brand has been a prominent part of the supply of remanufactured brake calipers. This is in response to calls from technicians that want to fit the full range of Brake Engineering products to ensure the correct fitment of parts, compatibility, and to receive the very best technical support.
For more information on Brake Engineering’s remanufactured braking solutions, go to www.rdr.link/FK016
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 37
REMANUFACTURING
Making the most of what you’ve got F
or more than 30 years, Arnott has been manufacturing aftermarket air suspension replacement products. Not only does the company manufacture and distribute new air struts, air springs, air suspension compressors and coil conversion kits, it does the same for its remanufactured air struts and ABC struts. Currently, Arnott’s remanufactured range includes nearly 100 SKU’s. The initial reason for the company’s foray into remanufacturing used air suspension parts was environmental in nature. Alongside producing high-quality refurbished products, Arnott wanted to keep used components from filling up landfills.
Whilst this is pleasant and certainly beneficial to the environment, how does it impact motor factors? Arnott claims that, for example, its remanufactured air strut assemblies provide factor customers with the opportunity to purchase a direct replacement for original equipment parts at an affordable price. The components also maintain factory active damping, ride, and exact fit and functionality of OE, even for an ageing vehicle.
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The company doesn’t label its process as a refurbishment. Instead, it claims to fully remanufacture; the air struts that it makes are remanufactured to the extent that all vital components are new. Arnott’s engineers inspect used struts to identify their most common failure points, and then improve upon those weaknesses. Each used strut is carefully inspected and disassembled, steam cleaned, and spin blasted to bare metal. Following this, the company’s technicians recharge many dampers with new high-performance shock oil, and replace worn internal components, such as the piston, rod guides and seal pack. The shock and damping coil are both Dyno-tested and functionally tested to assure OE fit and performance. Each air strut is then rebuilt by hand with new, longer-lasting seals, a multi-ply air bladder, heavy-duty crimping rings, a check valve, a wiring harness, and VOSS air-line fittings. Many of the remanufactured struts receive protective coverings, including new dust baffles and aluminum cans. Each and every remanufactured strut is expertly repainted with corrosion inhibiting paint.
This environmentally friendly process does more than just keep cores out of landfills; by reusing the OE shock, Arnott claims that its remanufactured air struts maintain OE active damping functionality and subsequently help to save customers money. As proof of the company’s confidence in its remanufactured offering, its remanufactured parts are backed up by the same warranty conditions as its newly designed components.
To obtain old cores for the remanufacturing process, Arnott works with a core deposit system on its remanufactured struts. On top of this, the company purchases old cores as long as they are not burned, bent or broken. If complete remanufacturing is impossible, Arnott uses whatever parts that are still reusable, before disposing of the other components separately and in an environmentally friendly manner. For more information on what remanufactured components Arnott has to offer, go to www.rdr.link/FK017
©AdobeStock_Kalyakan
In the modern world, there is a growing focus on behaving in an environmentally friendly fashion. How does the remanufacturing of components adhere to this notion?
BRAKES & CLUTCHES
PROFESSIONAL MOTOR MECHANIC
XXXXXXXXXXXX
MECHANEX
THE REGIONAL TRADESHOW FOR AUTO REPAIR PROFESSIONALS
MECHANEX SANDOWN IS A HIT! XXXXXXX The UK’s only regional tradeshow dedicated to garage businesses signed off 2019
XXXX
in style at Sandown Park on the 12th and 13th November 2019.
X
XXX
Around 1,800 garage owners and technicians descended on the famous XXXXX racecourse venue, to sample the latest products on the market, benefit XXXXXXXXXXXXXXX from technical insight from some of the aftermarket’s leading suppliers, and attend the free seminar programme – all under one roof! “XXXXXXXXXXX.” As ever, MECHANEX provided an ideal opportunity for factors to meet their customers and suppliers, helping to strengthen existing relationships and build new ones.
BRING YOUR CUSTOMERS ALONG
Next year, factors can get involved again! Why not gather together a group of your customers and bring them along to Sandown?
2020 DATES ANNOUNCED
SHOW DETAILS: Sandown Park, Surrey | Tuesday 10th & Wednesday 11th November Opening hours: 10am – 4pm
40 DECEMBER 2017 PMM
READERLINK 000
READERLINK 000 씰
REMANUFACTURING
Adding fuel to the fire The fuel injection system is at the heart of the diesel engine. It accurately injects high pressure fuel into the engines of millions of vehicles across the UK, but, like any other essential component, it suffers wear and tear, and can encounter problems over time. Denso’s Assistant Manager Aftermarket UK and IE, Mike Sadler, explains how it can help motor factors offer a solution.
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n times of need, motor factors can offer Denso’s repaired fuel injector, and be confident that, as a solution, they boast the same attributes as their Original Equipment (OE) counterparts, such as high quality, durability and reliability. In the remanufacturing process, fuel injection components are disassembled, cleaned and inspected, with all individual fitments that don’t meet OE specification being replaced with an OE part. All components are then reassembled and tested under stringent conditions to protect the reputations of Denso, and the motor factors and technicians involved.
Workshop conditions must be precise This particular repair is not a straightforward task, and specialist training and skills are required to ensure that the process is comprehensive and correct. Working clearances, for example, are two microns, and it is imperative that the assembling of the injector is performed under clinical conditions inside a positive pressure clean room (ISO 8 or higher).
Even the smallest amount of dirt can contaminate a fuel injector’s nozzle, which would cause it to stick in the ‘open’ position. If this were to occur, fuel would flood into the cylinder and create a hydrostatic lock, thereby causing extensive and expensive damage to the engine. Denso recommends that if motor factors follow this path, they seek products from one of its accredited service network workshops, as these are the only repairers in the UK that have access to genuine Denso repair parts. The use of nongenuine or counterfeit parts could also risk engine damage and, as a consequence, costly repairs. In the UK, there are currently five Densoapproved repairers; Carwood, Merlin Diesel, Feather Diesel, Colchester Fuel Injection and CP Diesel, all of which make-up part of the Denso Service Network. As well as diesel, these also specialise in air conditioning and diagnostics. For more information on Denso’s remanufactured fuel injectors, go to www.rdr.link/FK018
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PROFESSIONAL MOTOR FACTOR DECEMBER 2019 41
REMANUFACTURING
Nick Hood, Autoelectro’s UK Sales Manager
With component manufacturers becoming more accustomed to the benefits of remanufacturing, the aftermarket must not forget companies that have based their philosophy on remanufactured parts.
Sticking to your roots F
or over 33 years, Autoelectro has been remanufacturing and supplying starter motors and alternators to the aftermarket. Throughout this time, the company has sought to be one of the best in terms of range, availability, quality, service and technical support. Since 1986, Autoelectro has witnessed huge changes within the industry. Despite this, the company and its directors have remained true to their original philosophy, whilst many of its original competitors have perhaps failed to do so. To survive within this market, Autoelectro has reacted swiftly to changes and challenges in all key areas that the business has been focused on from day one. In the early days of Autoelectro, 20 part numbers would cover 80% of the vehicle parc. Today, in comparison, the company can supply from stock in excess of 4,000 individual part number references. Investment, time and knowledge are key, and Autoelectro claims that its new-to-range development is unrivalled. Quality is paramount, but, in recent times, the company believes that the quality of parts in the aftermarket has been questionable, with an influx of new parts from the Far East. As a full line remanufacturer, Autoelectro has
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continually invested to create what it regards as the best equipped technical facility in the UK. This has enabled the company to keep pace with new technologies driven by emission control, with stop-start, smart charge, hybrid technologies and more. Autoelectro claims to have always been highly rated on its service, as well as for catering to rare and obscure applications, and having new-to-range parts added
each week. Nick Hood, who heads up sales for the company, has over 25 years of experience in the automotive industry. Having previously been a buyer for a national buying group, Nick is able to see the business from both sides of the industry, making him well placed to comment on the success of the company. “Understanding the customer’s needs is vital,” commented Nick. “This is a
challenging product, and this is especially the case today with Far East copies, a massive shift in technology and the proliferation of part numbers. In a previous role, I’ve had the chance to evaluate many suppliers and nearly all of Autoelectro’s competition. I have always believed in Autoelectro, and with the changes I’ve
seen, such as our competitors moving away from remanufacturing to new Far East parts, my belief has never been greater than it is today. “The number of short run part numbers is increasing, and this is an area that the Far East manufacturers will never be able to service. As a remanufacturer, we can acquire a couple of old core parts and have the application in range within a week.” Nick thinks that ‘the Autoelectro way’ is here to stay, not only because it is supposedly more flexible and adaptable to finding a solution for the customer, but also because it’s an environmentally friendly process. “If we take France, for example, 20% of the parts sold in the aftermarket have to come from re-used or remanufactured sources. The practice of remanufacturing is much greener than scrapping the old part and replacing it.” 33 years on in a challenging product sector, Autoelectro remains true to its original values, is optimistic about its future,
“Nick thinks that ‘the Autoelectro way’ is here to stay, not only because it is supposedly more flexible and adaptable to finding a solution for the customer, but also because it’s an environmentally friendly process.” and, with a management team more than capable of spotting market trends and accommodating customer requirements, the company believes that another 33 years is easily on the cards. For more information on Autoelectro’s remanufactured offering, go to www.rdr.link/FK019
REMANUFACTURING
Processing power W
ith factors at the front line of the sales process, they are bound to find themselves being asked questions about what actually happens with remanufactured goods. These questions can include the following: What parts of the component are remanufactured, and what are new? What quality standards does the part have to meet? What tests does it go through before it ends up back in the supply chain? Joe comments, “First of all, we need to be crystal clear about the benefits of remanufacturing. Remanufacturing is not a poorer substitute for new; it’s a process that results in the composition of components that are as good as new, tested as new, and perform in that way for the lifetime of the part. We need to dispel the myth that a remanufactured part is somehow inferior. It’s not. The only things on a brake caliper that are remanufactured are the casting, and sometimes the levers. “Everything else is brand new, and the core is only remanufactured if it passes our stringent quality tests – namely that there are no cracks or weak points in the casting. Following the remanufacturing process, each caliper is tested beyond the OE specification. It is important to understand that, at Shaftec, we do not carry out batch testing. Every single component is tested individually – and
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this is the same for all of our remanufactured products, not just calipers. “We believe in controlling as much of the process as we can. In line with this, everything – the sorting of the core, the remanufacture of the original casting, through to the reassembly using OE quality replacement parts and product testing, including pressure testing past normal working conditions – is all done under one roof. This gives us full accountability for our processes and ensures the highest level of quality control.” Remanufacturing is an excellent compromise in terms of the environment, reducing emissions and energy use, and reusing existing materials. Remanufactured parts generally carry the same warranties as OEM parts, and VMs are becoming increasingly aware of the opportunities provided by remanufacturing to extend service life agreements and provide costeffective solutions for older vehicles. “Obtaining core in a fit state to remanufacture can be difficult,” Joe continued. “We are working with safety critical parts which need to be disassembled, reprocessed, rebuilt and tested. Damaged core isn’t suitable, and so we invest heavily in the quality of the return and the source of collection. The importance of core quality varies from
Remanufacturing tends to be written about for the benefit of technicians. In the same way that it’s important for technicians to understand the nature of the parts that come into their workshops, it is essential for factors to know the full story behind the remanufactured components that they are selling. In response, Joe Toakley, Shaftec’s Area Sales Manager, discusses the physical process of remanufacturing a brake caliper. product to product. When remanufacturing calipers, as long as the casting isn’t corroded or cracked, we can generally remanufacture them, as everything else is replaced using new, high quality hardware and perishable parts, and new motors in the case of Electric Parking Brake calipers (EPB). “Prediction is a big part of the job of a remanufacturer, and forecasting reverse material flow can be problematic. We use bespoke formulas in order to forecast demand and production routines, and we have a team that concentrates solely on this, as well as sourcing core. Getting this right is a key ingredient for our processes to flow and to keep our availability as high as possible. “To compensate for this, and to be as prepared as possible, we hold 50,000 caliper core units on-site that are awaiting remanufacturing, and we actively source rare and required core to keep our availability high.”
The process 1. The core enters. It’s checked against the reference using the bar code label on the box to ensure that it’s the correct part number. It is also checked for its suitability for remanufacture. If it passes, it goes into core reserves, ready to be remanufactured.
REMANUFACTURING
Joe commented, “Having the core returned in the Shaftec box is really important – firstly, our boxes are well made and robust, and will protect the core unit during transit. The label serves as a reference to what should be in that box. Without this, it takes much longer. The processes have to be stringent right from the word go.”
3. The caliper is disassembled by hand to protect the delicate parts of the component.
4. The caliper is shot blasted to remove any lingering debris. Historically, this was done by hand, however Shaftec’s new shot blasting rig has significantly increased production times. All calipers are individually inspected afterwards and finished off by hand if/where necessary.
are often over-engineered due to the improvements made since the original caliper was released.
The only original piece is the casting, and if acceptable, the levers. 7. Every single caliper is then pressure tested individually.
2. The caliper is degreased and thoroughly cleaned. Although Shaftec still performs some cleaning by hand, the company now predominantly uses a Technowash machine, which has significantly sped up the cleaning process.
5. The caliper is then inspected again before being painted.
6. The caliper is then assembled by hand. All accessories, such as the pistons and seals, are brand new. In fact, the seals
8. The caliper is bagged in a sealed bag and placed on the shelf ready for dispatch.
For more information on Shaftec’s remanufactured offering, go to www.rdr.link/FK020
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Product spotlight
LAUNCH UK: PRO 4 DIAGNOSTICS TOOL Launch UK recently unveiled its new X-431 Euro PRO 4, a brand new advanced automotive diagnostics tool. Based on the Android operating system, the new 1.4 GHz Quad-Core product aids in automotive fault diagnosis, and offers wider vehicle coverage, powerful functions and accurate test data. Supporting American, Asian and European passenger cars and light commercial vehicles, the PRO 4 comes complete with a protective case and a docking station, and is ideal for the storage of products, connectors and printers. The product also comes with a two year warranty, as well as two years’ worth of free software updates. Key features of the PRO 4 include: 씰 Manufacturer reset and service functions. 씰 Service light/oil reset. 씰 OBD II functionality.
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씰 씰
Live data graphing. The ability to save, share and print report sheets.
Additional functions enable technicians to carry out the following: 씰 Automatic VIN recognition. 씰 New battery registration. 씰 ABS brake bleeding. 씰 DPF checks/regenerations. 씰 Tyre pressure monitoring. 씰 Module programming and recoding. 씰 Key coding/matching. The PRO 4 also boasts WiFi and Bluetooth connectivity, meaning that monthly software updates can be done at the touch of a button. Battery capacity stands at 7000mAh, and usage time is eight hours on a full charge. The 10.1 inch screen tool includes 2GB of RAM and a 5.0 mega pixel rear camera. The PRO 4 has been developed in
conjunction with independent garages across the globe, and Launch hopes that this will help the tool to become one of the most intelligent diagnostic tools available on the market. To find out more about the PRO 4 and Launch UK’s wider range of diagnostic tools, go to www.rdr.link/FK021
What's New?
BRAKE PAD AND COATED DISC REFERENCES
CHRISTMAS PROMOTION CATALOGUE Sealey’s 2019 Christmas promotion has launched, and runs through to 31st December 2019. Packed with offers as well as new products, the promotion also contains a number of free gifts, including Pocket Lights, Sound Bars, and the new Wireless Earphones. Look out for the logos throughout the promotion: there are more than 800 deals in total, as well as savings of up to 57%. The festive promotion consists of 60 pages, and includes a handy double page gift guide. Several new products are featured, including the LED068 colour matching floodlight, electrician’s kits, rotary hammer drills, and polishing kits. Copies of the Christmas catalogue, including the latest promotions and the new 2019/20 tool catalogue, are available from local stockists. Alternatively, copies can be viewed or requested online. Sealey’s complete product range can be viewed on its new website, where visitors can also search for spare parts, register their warranty, search for setting and locking kits, view the new help and support pages, and enter the company’s latest competitions. Go to www.rdr.link/FK022
Comline has added new references to its range of R90 approved Brake Pads and Coated Discs. These join the brand’s portfolio, which caters for all popular European, Japanese and Korean vehicles. The new references offer applications for passenger cars and light commercial vehicles. The additions include: CBP32370 / CBP32373: a set of front/rear Brake Pads applicable to the Opel/Vauxhall Insignia (2017 onwards). CBP02365: front Brake Pads serving popular Audi models, including the A4 (2015onwards), A5 (2016-onwards) and Q5 (2016-onwards). ADC2921V: coated discs attuned to MAN TGE (2016-onwards), VW Amarok (2016onwards) and Crafter (2016-onwards). ADC2931V: coated discs for premium Jaguar models F-Pace (2016- onwards), XE (2015-onwards) and XF (2015-onwards). Go to www.rdr.link/FK023
INSPECTION LAMP Brand new from Draper Tools is a 7 Watt COB LED inspection lamp, to help garages get the job done during the darker months. It features an SMD LED torch built into its pivoting and swivelling head, allowing the light to be used in any 360° position. The lamp is fitted with a handy dimming function, delivering a light output of between 70 and 700 lumens, a power indicator, a magnetic base, and a hook for hands-free use. Perfect for long days in the workshop, the micro USB charger – included with the lamp – provides up to 15 hours of continuous use, with a four hour charging time. Go to www.rdr.link/FK024
ENDOSCOPE WITH LCD DISPLAY The Laser Tools 7604 is a high performance endoscope, with a high resolution display. It is ergonomically designed so that the main function buttons can be controlled with one hand. The inspection camera has a number of applications, such as inspecting engines, cables and pipes. The narrow diameter of the camera probe, for example, makes it ideal for inspecting combustion chambers in diesel-engine vehicles, using the glow plug aperture for access. It is also possible to read the part number of a component buried in the engine-bay without dismantling it. The instrument is fitted with an 8GB Micro SD card, which enables still images, video, and sound recordings to be saved and transferred to a computer, via USB. Go to www.rdr.link/FK025
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What's New? OIL FILTRATION MODULE
AIR HOSE REELS PCL has added a range of plastic air hose reels to its portfolio. Ideal for garages, three sizes of reel with different lengths and diameters of hose are available. Each has an adjustable hose stop that can be halted in any position, enabling operators to alter the length of hose remaining outside of the main body. This is especially convenient when working further away from the hose body than anticipated. All reels have built-in cleaning brushes to prevent dirt from getting back into the main body of the unit, which often causes the layering system to fail. Go to www.rdr.link/FK026
The new UFI Filters module has a plastic body and smaller dimensions, which helps to reduce the weight and fuel consumption of the engine. It features by-pass and solenoid valves, which improve the control of the oil and coolant flow through the engine, and significantly reduce CO2 emissions. These guarantee minimised pressure losses in the lubrication system, increasing engine performance and reducing fuel consumption. The filtration module also has a plastic drain valve to facilitate workshop servicing. The complete filter, with an eco-friendly cartridge, delivers 99% filtering efficiency for particles of up to 40 microns, according to ISO 4548-12. Go to www.rdr.link/FK028
TURBOCHARGERS Melett has introduced four new turbochargers to its range. Engineered in the UK, Melett turbochargers match the OEM design and quality standards. Products are also built, balanced and flow-tested in the UK. Highlights of the recent additions include a new turbocharger for: 2.0 Ford C-Max, Focus, Galaxy, Kuga, Mondeo and S-Max. Volvo C30, S40 and V50 applications. Ford Transit 2.4D. For PSA applications, a turbocharger has also been released for: 2.0 Citroen C4 / C5 models. Peugeot 207, 307, 308, 407, 508 and 607 applications. Go to www.rdr.link/FK029
CRIBBING AND JACKING BLOCKS
CLASSIC CAR COMPONENTS
A new range of cribbing and jacking blocks has been released by Outtriggerpads to help improve safety in the workshop. The ECOCRIB range of heavy duty interlocking cribbing blocks is designed to support and stabilise heavy objects during a lifting or lowering operation. The blocks are ideal for garages and vehicle workshops, as well as manufacturing and engineering applications. ECOCRIB is made from high density polyethylene (HDPE), making it resistant to water damage, corrosion and splintering. Wooden cribs can snap and splinter without warning, causing failure during service, maintenance and repair activities. ECOCRIB is said to be a safer alternative to wood, offering long-lasting performance, with minimal maintenance required. Go to www.rdr.link/FK027
ELTA has launched a range of replacement components for the classic car parc, under the Pride brand. The range launches with classic bulbs and ignition, but is set to expand into other product groups on a month-by-month basis. The boxes are wrapped in protective and resonant waxed paper, and are accompanied by a signature card, signed by the maker of the individual part. The supporting product brochures and website give the latest in e-commerce developments, and provide a resource that allows customers to quickly identify the correct part to its application. Go to www.rdr.link/FK030
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NEW APP FEATURES
ELECTRIC WATER PUMPS Metelli has recently introduced a new reference of electric water pump, which can be installed on the BMW V6, with 2.5 and 3.0 litre N52 - N53 petrol engines. The references are already available, and can be found on the Metelli website. These references are adaptable to the following OE codes: 11517586925 11517563183 11517546994 11517586924 These engines are common, and cover a wide car parc that consists of 800,000 vehicles for 19 models. Go to www.rdr.link/FK031
Sogefi has added new features to its apps, which are designed to make spare parts research easier, faster, and more comprehensive, all while remaining up-to-date on all of the company’s news. The applications have been improved to increase functionality, with the addition of two new features: Barcode scanning. The new Cabin3tech+ dedicated mini-site access. Barcode scanning allows users to display the product sheet of the scanned reference directly from the packaging. It is fast and reliable, and takes less time than entering data by hand. Customers can get detailed product information directly from the app homepage, as well as access to 56 new references, which cover over up to 150 million cars around Europe. Go to www.rdr.link/FK033
GARAGE FINDER FOR ELECTRIC VEHICLES The Motor Ombudsman has launched a new search facility on its Garage Finder, which enables drivers to easily find and identify accredited businesses that service and repair electric vehicles. The latest upgrade to the online tool comes in response to the findings of The Motor Ombudsman’s recently commissioned YouGov survey of 1,903 UK driving licence holders. The study found that, if they were to own an electric vehicle, 84% of people would not know of a local independent garage or car dealership where they could take it for its annual service. Go to www.rdr.link/FK034
ABS SENSOR KIT UPDATED WEBSITE Unigloves looks to the next phase of its growth with the launch of an enhanced website. The updated site features detailed information regarding its range of nitrile, latex and hybrid disposable glove solutions. Updates include 360° spin images, a product comparison feature, and a ‘where to buy’ tool, in addition to product-specific technical and performance data. The new site also allows users to request free samples, find out about its glove audit service, and access resources such as an industrial glove glossary. Go to www.rdr.link/FK032
Meyle is offering its new ABS sensor kit, which enables the targeted replacement of the defective ABS sensor and the sensor ring. Up until recently, if an ABS sensor had been damaged by a defective sensor ring, it would have been necessary to replace the entire wheel hub, which is expensive for both the driver and the workshop. The kit alleviates this problem, and is currently available for the following vehicles: Audi A3. VW Golf and VW Jetta. SEAT Altea and SEAT Leon. The ABS sensor ring on OE wheel hubs on these vehicles can be replaced separately using the kit. Two new references can cover a car parc of nearly 4 million vehicles in Europe. Go to www.rdr.link/FK035
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ADVERTISING INDEX
Arnott Europe ......................................................Page 17
Morris Lubricants ..............................................Page 39
Automotive Automation Ltd ......Outside Back Cover
NGK Spark Plugs (UK) Ltd ..................................Page 4
Castrol Ltd ............................................................Page 19
Revive Turbo Cleaner ........................................Page 31
Chicago Pneumatic ............................................Page 21
Ring Automotive Ltd ........................................Page 36
EuroFlo Premium Emission Systems ............Page 14
Shaftec Automotive Components ................Page 26
Ferdinand Bilstein UK Ltd ............Inside Front Cover
Thermobile UK Ltd ............................................Page 36
Jack Sealey Ltd ..................................................Page 39
The Tool Connection Ltd ................................Page 35
Marathon Warehouse Distribution ................Page 25
Total UK Ltd ..........................................................Page 13
MEYLE UK Ltd ......................................................Page 9
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PMF will bring you the latest industry news, market analysis and product information, as well as vital business advice and solutions from industry experts.
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MOTOR FACTOR PEOPLE & INDUSTRY...
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factor ER VOLUME 19 ISSUE 9 OCTOB
An interview with Lucas Oil’s Dan Morgan.
BUSINESS & TRAINING...
■ Brakes & Clutches ■ Winter Products & Lighting
MARKET TRENDS & ANALYSIS... The ins and outs of ADAS calibration.
AND...
This month’s dedicated features: ‘Exhausts & Two companies present Emissions’, ‘Winter new digital platforms. Products & Lighting’, and the ‘Equip Auto Preview’.
2019
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ENGINES & TURBOS The effects of decreasing engine size on EGT sensor durability
OILS, LUBRICANTS & ADDITIVES How to maximise lubricant sales during the winter season
NOVEMBER 2019
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MOTOR FACTOR
TOOLS & EQUIPMENT
An MOT equipment supplier outlines its exhaust emissions analyser s
REMANUFACTURING
Can remanufacturing help to overcome the aftermarket’s environm ental concerns?
DECEMBER 2019
COMING OF AGE The value of stocking the correct oil for an ageing car parc
ALL THINGS REMAN The proces s of remanufacturing laid bare
w Best in shobenef its of
PMF explores the s, and attending trade show this year’s provides a preview of Equip Auto in Paris. news ■ appointments ■ expert opinion ■ interviews ■ products
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50 PROFESSIONAL MOTOR FACTOR DECEMBER 2019
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