Strategic Focus Areas, Goals and Objectives (Continued)

Increase Resource Development

Goal 1: Provide individuals and families with an array of innovative service delivery options that meet their cultural, linguistic and geographic needs.

Objective 1: Utilize existing individual and family surveys and needs assessments and, as needed, conduct additional needs assessments to identify potential gaps in service delivery options that meet cultural, linguistic and geographic needs by December 31, 2023.

Objective 2: Develop an infrastructure for collecting and analyzing information about HRC’s service providers and identifying potential gaps in cultural, linguistic and geographic needs by June 30, 2024.

Objective 3: Develop targeted resources that increase service delivery options to meet cultural, linguistic and geographic needs through June 30, 2026.

Year 1: Develop a total of ten new residential, day, employment, and/or ancillary support services to increase capacity.

Year 2: To be determined based on relevant needs assessments, gap analyses, and in alignment with DDS’ Regional Center Performance Measures.

Year 3: To be determined based on relevant needs assessments, gap analyses, and in alignment with DDS’ Regional Center Performance Measures.

Objective 4: Increase the percentage of individuals and families reporting satisfaction with the cultural diversity of HRC’s service providers by June 30, 2026.

Year 1: Identify measures that provide input on cultural diversity of HRC’s service providers, gather baseline data from NCI surveys and set targets for improvement; develop and conduct new HRC surveys and/or implement new surveys put forward by ARCA and/or DDS in this area and begin evaluating results, identifying the baseline and setting targets for improvement for the new surveys.

Year 2: Continue conducting and evaluating surveys to gather information from individuals and families about their satisfaction with the cultural diversity of HRC’s service providers; identify areas of low satisfaction, set targets, and identify strategies for improving low satisfaction, as appropriate.

Year 3: Continue conducting and evaluating surveys to gather information from individuals and families about their satisfaction with the cultural diversity of HRC’s service providers; identify areas of low satisfaction, set targets and identify strategies for improving low satisfaction, as appropriate. Revise HRC surveys as needed.