Welcome to Renting

Welcome to your new home.

Please read this carefully and keep in a safe place for future reference

Offering an exceptional service, Trent Shorland, Rachel Kucina, Olivia Smith, Tara Bowen, Lauren Bent and Lou Sampson make our property management service like no other. Covering all of the Adelaide Hills and Eastern Suburbs with our offices located in Mount Barker, Stirling and Unley, we provide a service that is unmatched in Property Management.

Owned and operated by Trent Shorland - the director of Harcourts Adelaide Hills and Shorland Property Services with a team consisting of highly skilled professionals with many years of property management experience With enthusiasm and a wealth of knowledge for the local community, our team is fully qualified and competent with providing you with reliable and honest advice We are constantly receiving industry updates and training to ensure our clients are consistently provided with outstanding service

Mount Barker

58 Gawler Street

(08) 8393 7900

Stirling 8-12 Mount Barker Road (08) 7210 9700

Our Office Hours are Monday to Friday 9:00am - 5:00pm

Unley

232 Unley Road (08) 8230 5800

If there are any problems or repairs that require attention, please report maintenance by going to https://harcourts net/au/office/adelaide-hills/report-maintenance

Any calls to our office outside of normal business hours will be directed to our message service with emergency maintenance options available

Your routine inspection guide.

Ovens, oven doors and racks, grillers and stoves all need to be cleaned (this will avoid permanent staining and grease build up) Use Gumption on a dry cloth to remove grease

Range hoods in kitchens, exhaust fans in bathrooms and any other rooms need to be cleaned (this will ensure that they work effectively and reduce the risk of fires caused by build up of dust) Be sure to use a dry cloth to remove dust, a wet cloth will only gather the dust and leave it behind as well as a stain

All floors need to be vacuumed, swept and washed

All windows, glass doors, window and door tracks and fly screens need to be cleaned

Wipe all walls and remove any marks (particularly around the light switches and door handles)

Dust skirting boards

Clear spider webs from walls, ceilings, windows and fly screens, house fittings and outside eaves

Remove any mould from walls, ceilings, and wet areas

Remove any soap scum from the shower recess, shower screen, bath and basin.

Dust light fittings and ceiling fans An easy way to clean ceiling fans without dropping the dust is to find an old pillow case and place over the fan blade Clean the filter pad on the air conditioner This needs to be done on a regular basis Open the front of the air conditioner and take out the filters, shake outside and rinse in warm water and then replace when dry This will improve the efficiency of the heating and cooling

Ensure all lawns are mowed and edged

Remove weeds from garden, pavers and cement areas

Ensure gardens are tidy and all rubbish removed from the property

Access is required to all sheds and garages on the property so please ensure that they are accessible We suggest that keys are left inside on the table for the property manager to unlock

Complete your maintenance form and leave on the table or kitchen bench where easily found for the property manager if maintenance is required.

Your incentive program.

Harcourts Adelaide Hills and Shorland Property have created a quarterly incentive program to reward our tenants when they have worked hard to present a property beautifully. We also want to say "thank you " for putting in the effort That's why we have created the "Property Presentation Award" With the hectic lifestyles we all have, we want you to know that we do notice and really appreciate it when the effort is made.

Your landlord has purchased this property as an investment in their portfolio and when a property is well looked after, is beautifully presented and rent is paid on time, we understand it all adds to peace of mind

When we inspect your property, we will be looking for things such as cleanliness, internal presentation, garden presentation etc we will then choose the best presented property at the conclusion of our quarterly inspections.

If you are chosen for the "Property Presentation Award" you will receive a certificate which we advise you keep in a safe place as it can be used as supporting documentation for future references You will also receive a gift card to a store/place of your choosing up to the value of $50

Operating guidelines. Wood Heaters.

Successfully burning wood requires a high temperature and sufficient air flow so coals and flames glow brightly Dark, smoldering wood and a lot of smoke and signs of poor and incomplete burning This causes a build-up of creosote in chimneys which can lead to house fires as it is highly flammable Comply with the following Do's and Don'ts to ensure you are using your heater correctly

Don't's Do's

Use kindling, paper and firelighters to get the fire started

Leave air flow open for the first 20-30 minutes to get the fire burning. there will be some smoke from your flue when the fire is first started which should last approximately 10-15 minutes

Add large pieces of wood once a hot bed of coals is established

Burn 3 or 4 logs at a time. Most heaters burn better with more logs rather than 1 or 2 Allow air flow for 15-20 minutes after each refueling

Prevent heat leaks through cracks in doors and windows by ensuring they are properly closed Close off any rooms you don't want to heat Reduce heat loss through windows by shutting curtains or blinds

For overnight burning, load the heater at least half an hour before going to bed

Only turn the air supply down to minimum once all the wood is charred to avoid creosote problems

Purchase your winter wood early. Buy your wood in spring or summer Wood heaters operate best when wood is completely dry and well-seasoned

Buy wood from a reputable supplier, a member of The Australian Home Heating Association

Store wood under cover in a dry, ventilated area. Wood stored on pallets or in a crisscrossed fashion will allow air to circulate You should cover the stack but ensure there is still plenty of air access

Do not stack wood against walls of the dwelling

Do not use logs too large, overloading the heater will reduce the amount of air intake needed for ideal burning.

Do not leave the door open, it will reduce the amount of heat produced

Do not close down air supply completely when burning overnight - a little air stops a lot of smoke production.

Never use petrol, oil or kerosene to help light the fire They are highly flammable chemicals AND could cause an explosion

Never burn rubbish, plastics, rags or other fabrics, plywood, particle board, painted or treated wood These release toxic chemicals that can be harmful to you or cause damage to the heater

Do not burn pine wood, it has high sap content and expels high amounts of creosote and poisonous gas when burned

Do not burn green wood It has a high moisture content so will smolder at a low heat and when burned, will let off more smoke and creosote than dry wood burning at high temperatures.

Do not burn unseasoned wood It will burn at a low heat, produce more smoke and creosote will build quickly in chimneys

Information obtained from and relevant to 2015

Australian Home Heating Association Inc and Smart Burn Australia

Your guidelines, as a tenant.

Paying the Bond

The rental bond is requested as financial protection should there be a breach in the Tenancy Agreement Your bond will be lodged with Consumer and Business Services The bond is held as security against any property damage, undue wear and tear or in the event that there is rent outstanding. In the event that there is no damage to the property over and above "normal wear and tear" expected during the term of your tenancy, rent is paid as appropriate, the bond will be refunded by The Consumer and Business Affairs Authority after you vacate. The amount of the bond is specified in the Tenancy Agreement

Paying Your Rent

It is your legal responsibility to pay your rent to the landlord Please ensure that your payments reach us on or before the due date Rent must be paid by the method stated on your tenancy agreement If you have any problems with your rent payments, please notify your property manager at the earliest possible time. If you fall into arrears, we are obligated to follow the procedures outlined in the Residential Tenancies Act to collect rent on behalf of landlords

The In-going Inspection

You will receive a property condition report upon your move in This is used to determine the condition of the property upon your occupation and ensure that it is returned to us in the same condition It also ensures that you are not held responsible for damage at the expiry of your tenancy which may have been there prior to your occupation You have 14 working days to make additional notes, sign and return the document to our office The inspection report will be filed and used as evidence of the property condition at the commencement of the tenancy compares to the condition at the end of the tenancy term

Routine Inspections

Inspections will be made at regular intervals during your tenancy We are required under the guidelines of the Residential Tenancies Act to provide you with 7 to 14 days written notice of the upcoming inspection This letter will specify the date and a two-hour block, during which the inspection will be conducted You don't have to be present but are most welcome to be there so we can discuss any problems or aspects of your tenancy that require attention

Your guidelines, as a tenant.

Damages to the Property

The tenant shall ensure that all care is taken to avoid damage to the premises by the tenant themselves or their guests You are required to give notice to the landlord of any damages to the premises as soon as you become aware of it

Bond Refunds

Once any outstanding issues have been addressed, the tenant will need to create an online account with Residential Bonds Online to allow for a refund to be paid via ETF The documentation will be forwarded to Consumer and Business Services requesting the release of all bond monies held against the tenancy Please contact your PM so a link can be sent to you to activate your account should it not already be active

Vacating the Property

Contact your Property Manager to discuss your legal requirements with regards to ending your tenancy, as written notice will be required Once the Property Manager has received/issued your 'Notice of Intention to Vacate/Notice to Vacate', they will contact you and advise requirements for handing over vacant possession Once vacant possession is established (that is, all keys have been returned) a final inspection can be completed. Please note: A Property Manager cannot complete a final inspection until vacant possession has been established and rent may be payable until all keys are returned The bond will only be returned once it has been established that all rent is paid as required, the property has been returned in its original condition as per the entry condition report (excluding fair wear and tear) and all applicable invoices have been paid

Utilities

It is your responsibility unless advised otherwise to have the utilities (gas, gas bottle rental and or mains gas, electricity, telephone, pay TV, internet, contents insurance) connected in your name. You must have the account finalized when you vacate

Painting/Decorating/Renovating

Should you wish to make any changes to the property you must obtain written permission from the landlord before any work commences If consent is given, costs, colours and products used will need to be agreed on and confirmed in writing

Maintaining Your Garden

It is a requirement of your Tenancy Agreement that you as the tenant are responsible for keeping garden weeds to a minimum, and lawns mowed regularly, unless agreed otherwise in the Tenancy Agreement

Pets & Animals

If you are permitted under your agreement to keep a pet at the property, please ensure that you regularly collect and dispose of any faeces. Any damage to the property caused by the pet must be rectified by the tenant

Mould and, Mildew.

From time to time some householders raise the question of mould and mildew. The following information has been prepared from available technical and other literature These conditions must be present for the growth of mould; mould spores, a surface with sufficient food source to maintain life and a source of moisture Mould spores are in the air everywhere Any thought of excluding them from a household can be forgotten There is nearly always a source of food, cooking fumes, or even dust can be sufficient These conditions are invariably present in all households. There remains the third condition which is moisture within a household that comes directly or indirectly from the people who live in it Washing, cooking and drying operations are obvious sources of moisture but moisture also comes from the inhabitants themselves.

Your guide to the average amount of moisture generated per day

Mould and mildew. Causes and prevention.

Prevention

To prevent moisture build-up from the interior of the building, it is desirable to have a balance between adequate heating and ventilation The interior temperature should ideally be maintained between about 18 to 22 degrees for comfort Ventilation can be achieved by leaving windows open a centimeter or two depending on the outside air movement and the amount of cross ventilation

The rule is, ventilate little and often, rather than in short vigorous bursts Window glass is a good guide, if it starts to show more than a minimum of condensation, the windows should be opened a little further

Remember, increase ventilation so that the moisture generated is not retained within the household This may require a bit of willpower during the winter months, when every instinct calls for the house to be sealed up against escaping heat, but if you fail to follow these basic rules, you are going to get mould.

Control

Ensure there is ventilation in all rooms at all times. Keep internal doors open

Vent clothes dryers directly outside where possible

Use an extraction fan in the shower

Cupboard heaters can help in wardrobes if mildew is likely to occur.

Do not put damp clothes or shoes in a wardrobe

Clean wallpaper with a damp cloth and household bleach (1 part bleach and 4 parts water) Test a small hidden patch first to make sure the blech does not affect the colour If it does, try a fungicide from a paint shop

Never paint over mildew Gloss painted surfaces can be wiped down with household bleach as above Matte finish paint can be wiped down with fungicide.

Do not use abrasive cleaners

The removal and containment of mould and mildew is the tenant's responsibility

Septic systems. Information for users.

All septic systems are a living process They rely on bacteria to break down and digest the effluent, so a healthy septic has a lot of healthy bacteria. If you use strong cleaning products such as the ones listed below, you will reduce or completely destroy the bacteria in your system

This will result in:

Strong odours

Untreated effluent pooling on the grounds surface

Creating a possible health hazard for you and others

Shorten the life of any pump associated with your system

In the case of a soakage system, complete shutdown of the soakage trench causes effluent to back up the house and very costly replacements

Cleaners should NEVER be used in any type of septic system (in order or most harmful):

Nappy San

Milton Sterilizing Solution

Any antibacterial solution (Pine-O-Clean, Spray & Wipe, Dettol)

Exit mould or anything else remotely similar Ajax powders or any chlorine-based product Blue toilet products- any brand

Paint and thinners

Sanitary items, plastic, cigarette butts etc

REMEMBER EVERY DRAIN IN AND AROUND YOUR HOME IS CONNECTED TO THE SEPTIC SYSTEM and all products used will end up in the same place regardless of which drain you utilise! Read the labels on the cleaning products you use as any product that will harm you will harm the bacteria in your septic system

Before you ring for maintenance...

Try our Tapi concierge service!

visit http://harcourts net/au/office/adelaide-hills and under rent, click 'Report Maintenance" This will take you directly to our maintenance concierge service which will take you through some tailormade, step-by-step options Often maintenance issues can be fixed simply by following these simple instructions, without a contractor needing to be called - which can save you money! If the maintenance issue is still ongoing after you have taken the steps through the concierge service, your Property Manager will be informed and will take care of the problem for you

In the case of an emergency.

In the event that URGENT or LIFE-THREATENING maintenance arises at the property (such as wiring burning or hot water cylinder cylinder bursting) please:

Electrical

Switch off power at mains.

Water Leaks

Switch off water at mains.

We ask that you always try to contact your Property Manager first, however if it is after hours and/or you cannot contact the Property Manager, you can speak with our tenant concierge who will be able to assist; or you are permitted to contact an emergency contractor directly It is important that you know that should the issue not be deemed an emergency, you may be responsible for the account An emergency repair is something that is likely to cause injury, or make the property unsafe or insecure (For example burst water service, serious leak, serious electrical fault)

After hours maintenance.

In the event of life threatening or property threatening after hours maintenance issues, please follow the below steps:

Step One, Step Two,

Refer to the tenant concierge, click the bell icon to go straight to our tenant concierge

If the tenant concierge is unable to assist, please ring the office on 08 8393 7900 you will be diverted through to someone who can assist

Step Three, 000

Failing a response to the above please phone

or contact a licensed trade relevant to the issue

For non urgent maintenance refer to the tenant concierge where you will be assisted and able to log the maintenance, this will be dealt with during business hours

We are here to help. Every step of the way.

Harcourts offer you a complete property solution service, no matter where you are on your property journey Your experience with Harcourts will not always begin or end with the buying or selling of a property! Here are some of the services we provide to assist you every step of the way

We are here to help and guide you through your real estate journey When we meet, please ask us for any information regarding our additional services that you require

Notes.