Cleaning Method Statements
Cleaning Hazard Types
This document is only to be used in conjunction with the SBS Cleaning generic method statements, and must not be used for young workers or venerable adults
Chris Stebbing SBS
BROOM SWEEPING HARD FLOORS TASK CODE 001 ________________________ 4 SINGLE SOLUTION MOPPING TASK CODE 002 ______________________________ 5 TWO SOLUTION MOPPING TASK CODE 003 ________________________________ 7 MANUAL SCRUBBING, RINSING HARD FLOORS TASK CODE 004 ____________ 9 MACHINE SCRUBBING OF FLOOR SURFACE TASK CODE 005 ______________ 11 HARD FLOOR MAINTENANCE TASK CODE 006 ____________________________ 13 SPILLAGE CLEARANCE TASK CODE 007 __________________________________ 15 GRAFFITI/FLY POSTING REMOVAL (INTERNAL AREAS) TASK CODE 008 ___ 17 EXCREMENT REMOVAL (INTERNAL AREAS) TASK CODE 009 ______________ 20 HYPODERMIC SYRINGE HANDLING, STORAGE, REMOVAL TASK CODE 010 22 BUFFING TASK CODE 011_________________________________________________ 23 SPRAY CLEANING TASK CODE 012 ________________________________________ 24 SUCTION CLEANING (HARD FLOORS) TASK CODE 013 _____________________ 25 LITTER PICKING INTERNAL AREAS TASK CODE 014 ______________________ 26 BIN ROOM CLEANING TASK CODE 015 ____________________________________ 27 ELECTRICAL EQUIPMENT CLEANING TASK CODE 016 ____________________ 29 SUCTION CLEANING (SOFT FLOORS) TASK CODE 017 _____________________ 30 ENTRANCE MAT CLEANING TASK CODE 018 ______________________________ 31 CARPET MAINTENANCE TASK CODE 019 _________________________________ 33 FULL CLEAN LIFTS TASK CODE 020 ______________________________________ 37 TOILET WASHROOM AREA TASK CODE 021 _______________________________ 40 ESCALATOR CLEANING TASK CODE 022 __________________________________ 43 HIGH LEVEL CLEANING TASK CODE 023 _________________________________ 45 LOW LEVEL CLEANING TASK CODE 024 __________________________________ 47 WALL WASHING TASK CODE 025 _________________________________________ 48 WINDOW CLEANING TASK CODE 026 _____________________________________ 50 DUSTING, DAMP WIPING, WASHING, POLISH APPLICATION (FURNITURE) ___ TASK CODE 027 __________________________________________________________ 52 DUSTING, DAMP WIPING, WASHING (DOORS) TASK CODE 028 _____________ 54 PRESSURE WASHING TASK CODE 029 _____________________________________ 56 DUST, DAMP WIPE CURTAINS AND BLINDS TASK CODE 030 ________________ 58 EMPTY, DAMP WIPE ASHTRAYS, WASTEBINS TASK CODE 031 _____________ 61 WALL & SOFFIT WASHING TASK CODE 032 ___________________________ 63
ERECT & DISMANTLE A MOBILE TOWER SCAFFOLD TASK CODE 033 65 SUCTION CLEAN SOFT FURNISHINGS TASK CODE 034 ______________ 68 FULL CLEAN COOKERS, OVENS AND FRIDGES TASK CODE 035 _____ 69 FULL CLEAN WASHHAND BASINS AND SINKS TASK CODE 036 ______ 72 BROOM SWEEPING EXTERNAL HARD SURFACES TASK CODE 037 ___ 73
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SPILLAGE CLEARANCE HARD SURFACES TASK CODE 038 __________ 75 LEAF CLEARANCE TASK CODE 039 ________________________________ 77 LITTER PICKING TASK CODE 040 __________________________________ 77 EXCREMENT REMOVAL (HARD, SOFT SURFACES) TASK CODE 041 _ 79 GRAFFITI, FLY POSTING REMOVAL EXTERNAL AREAS TASK CODE 042 ___________________________________________________ 81 SNOW CLEARANCE (HARD SURFACES) TASK CODE 043 _____________ 84 REMOVAL OF BIRD DROPPINGS TASK CODE 044 ___________________ 86 ESCALATOR CLEANING TASK CODE 045 ___________________________ 88 LOW LEVEL CLEANING TASK CODE 046 ___________________________ 90 LITTER PICKING TASK CODE 047 __________________________________ 92 DRY MOP SWEEPING TASK CODE 048 ______________________________ 93 STRIP DRY AND RE APPLY EMULSION POLISH TASK CODE 049 _____ 95 BONNET MOPPING TASK CODE 050 ________________________________ 97 SAFETY ___________________________________________________________ 97
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BROOM SWEEPING HARD FLOORS TASK CODE 001 EQUIPMENT 1 1 1 1
Soft Headed 12” Broom Long Handled Scraper Litter Grabber Lobby Dustpan & Brush Rubbish Sacks Warning Signs
METHOD For dry floors only Stairs & Landings 1. Assemble, Check Equipment. Place warning signs. 2. Pick up large pieces of litter with the grabber, place in rubbish sack. Remove chewing gum and loosen soil along the edges with the scraper, and place in the rubbish sack. 3. on landings sweep using straight continuous overlapping strokes, ensure head is in contact with the floor at all times, maintain a leading edge. 4. Sweep stairs using a straight continuous stroke, inside to outside edge; sweep one flight at a time. Pick up litter with dustpan and brush, place in rubbish sack. Corridors, Walkways, Platforms Points 1 & 2 same as stairs and landings 3. Sweep from furthest point to access point e.g.: walkway to entrance lobby, platform to stairwell. Loosen soil and chewing gum with the long handled scraper. Sweep using straight continuous overlapping strokes, ensure head is in contact with the floor at all times, and maintain a leading edge. Pick up litter with dustpan and brush, place in the rubbish sack. 4. Leave a traffic lane for safe access for client staff and other contractors. When all areas have been swept, clean equipment and return to the store. SAFETY 1. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). Do not move soil/litter from one area to another. CARE OF EQUIPMENT 1. Store broom and scraper with heads up, when dirty wash and hang up to dry. 2. Oil tongs of the litter grabber
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SINGLE SOLUTION MOPPING TASK CODE 002 EQUIPMENT 1 1
Single Solution Mopping System (bucket, wringer, and mop) Long Handled Scraper Protective Gloves Cleaning Agent & Dispenser Colour Coded Cloths Rubbish Sack Warning Signs
METHOD Stairs & Landings 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Remove chewing gum with the scraper, place in rubbish sack. 3.Prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. Apply cleaning solution to the landing with a fairly well wrung mop using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting by cutting in parallel. 4. Mop stairs from inside edge to outside, including the face of the steps using straight continuous strokes. Mop one flight of stairs at a time. Remove streaks and runs as they occur with a clean cloth. 5. When wringing out the mop, stand in front of wringer and press down firmly (if applicable). Change the cleaning solution when dirty. Corridors, Walkways, Platforms Points 1 & 2 same as stairs and landings. 3. Prepare cleaning solution to the manufacturers instructions, adding the solution to the water. Apply cleaning solution to an area of floor with a fairly well wrung mop. Mop from furthest point to access point e.g.: walkway to entrance lobby, mop using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting and platform edge by cutting in parallel. 4. Remove any splashes to walls as they occur with a clean cloth. Ensure the bucket is behind the line of work. Change cleaning solution when dirty. 5. When all areas have been cleaned, clean equipment and return to the store. SAFETY 1. Wear protective gloves. 2. Use as little water as it necessary. Do not use soaps as these can make the floor slippery.
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3. Mop only one flight of stairs at a time. 4. Do not remove warning signs before floors or stairs are dry. 5. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1 Remove mop head from handle (if applicable) wash and allow to dry, if re-assembled. Store head up. 2. Wash bucket and wringer, wipe with a clean cloth, store upside down. 3. Clean scraper and store head up.
BROOM SWEEPING HARD FLOORS TASK CODE 001
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TWO SOLUTION MOPPING TASK CODE 003 EQUIPMENT 1 1
Double Solution Mopping System (2 buckets, wringers, mops) Long Handled Scraper Protective Gloves Cleaning Agent & Dispenser Colour Coded Cloths Rubbish Sack Warning Signs
METHOD Stairs & Landings 1. Assemble check equipment. Place warning signs. Put on protective clothing. 2. Remove chewing gum with the scraper, place in rubbish sack. 3. In one bucket prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. Fill the second bucket with clean water. 4. Apply cleaning solution to an area of landing with a fairly well wrung mop. Mop using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting by cutting in parallel. 5. Mop stairs from inside edge to outside including the face of the steps, using straight, continuous strokes. Remove streaks and runs as they occur with a clean cloth. 6. Rinse stairs and landings with the clean well wrung mop and water. Corridors, Walkways & Platforms Points 1, 2, 3 same as stairs and landings. 4. Mop from the furthest point to the access point e.g.: walkway to entrance lobby. Mop using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting and platform edge by cutting in parallel. Remove splashes to walls as they occur with a clean cloth. 5. Change cleaning solution when dirty. 6. Rinse the floors with the clean well wrung mop and water. 7. When all areas have been cleaned, clean equipment and return to the store. SAFETY 1. Wear protective gloves. 2. Use as little water as is necessary. Do not use soaps as these can make the floor slippery.
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3. Mop only one flight of stairs at a time. Do not remove warning signs before the stairs or floors have dried. 4. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Remove mop heads from handles (if applicable) wash and allow to dry. If re-assembled, store head up. 2. Wash buckets and wringers, wipe with a clean cloth, store upside down. 3. Wash scraper store head up.
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MANUAL SCRUBBING, RINSING HARD FLOORS TASK CODE 004 EQUIPMENT 1 1 1 1 1
Single Solution Mopping System (bucket, wringer, mop) Bucket Long Handled Deck Scrubber Long Handled Scraper Stiff Hand Scrubbing Brush Protective Gloves & Clothing Lobby Dustpan & Brush Cleaning Agent & Dispenser Colour Coded Cloths Rubbish Sack Warning Signs
METHOD Stairs & Landings 1. Assemble check equipment. Place warning signs. Put on protective clothing. 2. Remove chewing gum with the scraper, place in rubbish sack. 3. Prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. Fill the bucket with clean water. 4. Apply cleaning solution to an area of landing with the deck scrubber, scrub using straight continuous overlapping strokes. Clean adjacent to skirting by cutting in parallel. 5. Scrub the stairs from inside to outside edge including the face of the steps using straight continuous strokes. Scrub one flight of stairs at a time. Remove streaks and runs as they occur with a clean cloth. 6. Use the scrubbing brush to clean around and under railings. Rinse the stairs and landings with the well wrung clean mop and water. 7. Change the cleaning solution and bucket of water when dirty. Entrances, Lobbies, Walkways & Platforms Points 1, 2 & 3 same as stairs and landings.
4. Apply cleaning solution to the floor with the deck scrubber, scrub from the furthest point to the access point e.g.: far wall to entrance. Scrub using straight continuous overlapping strokes.
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5. Clean adjacent to skirting and platform edge by cutting in parallel. Remove splashes as they occur with a clean cloth. Leave a traffic lane for client staff and other contractors to gain a safe access. 6. Rinse the floors with the well wrung clean mop and water. When wringing out the mop stand in front of the wringer, press down firmly (if applicable). 7. Change cleaning solution and bucket of water when dirty. SAFETY 1. Protective gloves and clothing must be worn. 2. Use as little water as is necessary. Do not use soaps as these can make the floor slippery. 3. Traffic lanes must be coned off. Do not remove warning signs until floors are dry. 4. Scrub one flight of stairs at a time. 5. Do not leave equipment lying about. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Remove mop head from handle (if applicable), wash and hang up to dry. If re-assembled store head up. 2. Wash deck scrubber, scraper and scrubbing brush and store head up. 3. Wash buckets and wringer wipe with a clean cloth and store upside down. 4. Wash out cloths and hang up to dry.
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MACHINE SCRUBBING OF FLOOR SURFACE TASK CODE 005
EQUIPMENT 1 1 1 1 1
Standard Speed Scrubbing Machine Wet/Dry Pick-up Machine Long Handled Scraper Single Solution Mopping System (bucket, wringer, mop) Bucket Protective Gloves Cleaning Agent & Dispenser Colour Coded Cloths Warning Signs
METHOD Deck Scrubber 1. Assemble check equipment. Place warning signs. Put on protective clothing. Remove chewing gum with the long handled scraper. 2. Prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. Fill the bucket with clean water. 3. Apply cleaning solution to the floor with the deck scrubber, starting from the furthest wall and working back towards the entrance. Scrub using straight, continuous overlapping strokes. 4. Remove splashes from furniture, fixtures, fittings and walls as they occur with a clean dry cloth. 5. Rinse wipe the floor with the well wrung clean mop and water. Change the cleaning solution and water when dirty. Rotary Scrubbing Machine 1. Assemble Check the scrubbing machine, attaching the brush. Place the warning signs. Put on protective gloves. 2. Prepare the cleaning solution in the machine, adding the solution to the water. Starting from the furthest wall, scrub in an overlapping pattern. Cut in parallel to the skirting and floor surface with the deck scrubber. Remove any splashes as they occur with a clean cloth.
3. When the floor has been scrubbed place the rotary scrubbing machine on plastic sheeting. 4. Use wet pick-up machine to take up the slurry, starting at the entrance and working towards the far wall.
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SAFETY 1. Check all electrical equipment, particularly plugs and cables. Do not plug in machines until they have been assembled and are ready for use. Do not plug in machines with wet hands. 2. Check wet pick-up machine to ensure float mechanism is working. 3. The cables must be behind the machines at all times, and out of the cleaning solution. Do not allow the cables to become taut at ankle height. 4. When not in use leave scrubbing machine handle in an upright position. 5. Use as little water as is necessary. Do not remove the warning signs until the floor is dry. Do not apply seal or polish to the floor surface. Use neutral detergent to scrub the floor. 6. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Wash scrubbing machine and wipe with a clean cloth. Wash machine scrubbing brush and hang up to dry. 2. Wash wet pick-up machine inside and out, wipe with a clean cloth. 3. Always remove drive plates and brushes from the scrubbing machine otherwise they may become distorted. 4. Wash buckets and wringer, wipe and store upside down. 5. Wash deck scrubber and store head up. Wash out cloths hang up to dry.
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HARD FLOOR MAINTENANCE TASK CODE 006
EQUIPMENT 1 1 1 1 1 1 1 1 2
Rotary Scrubbing Machine (standard speed) Duplex Scrubbing Machine (stairs) Machine Scrubbing Brush/Drive Plate & Pad Wet/Dry Pick-up Machine Deck Scrubber Edging Tool Long Handled Scraper Single Solution Mopping System (bucket, wringer, mop) Buckets Colour Coded Cloths Dustpan & Brush Cleaning Agent & Dispenser Water Based Polish & Applicator Plastic Protective Sheet Protective Gloves & Clothing Rubbish Sack Warning Signs
METHOD Stairs & Landings 1 Assemble check equipment. Place warning signs. 2. Remove chewing gum with the scraper, pick up with the lobby dustpan and brush, place in rubbish sack. Put on protective gloves and clothing. 3. Prepare cleaning solution in a bucket to the manufacturers instructions, adding the solution to the water. Apply cleaning solution to the landing with the deck scrubber. Scrub from the furthest point and work back towards the stairs, scrub in an overlapping pattern, using straight continuous strokes. Scrub edges by cutting in parallel to skirting. 4. Remove splashes to walls and skirting as they occur with a clean, dry cloth. 5. Apply cleaning solution to the stairs with the deck scrubber, working from the inside to outside edge, including the face of the step. When using the Duplex Scrubbing Machine, the same procedure will apply. Remove streaks and runs as they occur with a clean cloth. 6. Rinse slurry on stairs and landings with the well wrung clean mop and water. Change cleaning solution and water when dirty.
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7. If stairs and landings have been previously treated with floor seal or polish, the areas must be allowed to dry thoroughly before re-applying seal or polish. Re-coat where required with the applicator working backwards, applying one coat at a time to restore an even appearance. If second coat is required, lay at right angles to the first coat. When applying seal or polish to stairs or landings it must not be smeared on walls and skirtings, it must be removed immediately with a clean damp cloth.
SAFETY 1. Check all electrical equipment, particularly plugs and cables. Do not plug machines in until they have been assembled and are ready for use. Do not plug machines in with wet hands. 2. Check wet pick-up machine to ensure float mechanism is working. 3. The cables must be behind the line of work at all times, and out of the cleaning solution. Do not allow the cables to become taut at ankle height. 4. When not in use leave the scrubbing machine handle in an upright position.
5. Use as little water as is necessary. Do not remove warning signs until floors are dry. 6. Wear protective gloves and clothing. 7. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Wash scrubbing machine wipe with a clean cloth. Wash scrubbing brush, hang up to dry. 2. Wash wet pick-up machine inside and out, wipe with a clean dry cloth. 3. Always remove brushes from the scrubbing machine, otherwise they may become distorted. 4. Remove mop head from handle (if applicable), wash and allow to dry. If re-assembled, store head up. 5. Wash buckets and wringer wipe with a cloth store upside down. 6. Wash deck scrubber, edging tool, long handled scraper and polish applicator. Store head up. 7. Wash Duplex Scrubbing Machine, wipe with a clean, dry cloth. 8. Wash out cloths and hang up to dry.
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SPILLAGE CLEARANCE TASK CODE 007
EQUIPMENT 1
Single Solution Mopping System (bucket, wringer, mop) Absorbing Granules Cleaning Agent & Dispenser Dustpan & Brush or Scoop Rubbish Sack Clinical Waste Sack Face Mask Protective Gloves Warning Signs
METHOD Non Clinical Spillage 1. Assemble check equipment. Place warning signs. Put on protective gloves and face mask. 2. Prepare cleaning solution according to the manufacturers instructions adding the detergent to the water. 3. Sprinkle or pour the granules onto the spillage, wait until solidified, pick up with the dustpan and brush or scoop. Place in rubbish sack. 4. Apply cleaning solution to affected area with the mop. Mop using a figure 8 stroke with each pass overlapping. When wringing out the mop stand in front of wringer and press down firmly (if applicable). 5. Place rubbish sack in metal bin. Clean equipment and return to store. Clinical Spillage 1. Assemble check equipment. Place warning signs, put on protective gloves and face mask. 2. Sprinkle or pour granules onto the spillage, wait until solidified, pick up with dustpan and brush or scoop and place in clinical waste sack. 3. Apply cleaning solution to affected area with the mop. Mop using a figure 8 stroke with each pass overlapping. When wringing out mop stand in front of wringer, press down firmly (if applicable).
4. Dispose of clinical waste according to clinical waste procedures and local bye-laws.
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5. Disinfect all equipment and return to store. SAFETY 1. When treating clinical waste gloves and face mask must be worn. Do not pick up clinical waste with bare hands. All equipment used for clinical waste removal must be cleaned in a solution of disinfectant according to the manufacturers instructions. 2. Wash all exposed skin that comes into contact with the granules before eating or drinking. 3. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Remove mop head from handle (if applicable) wash and allow to dry. If re-assembled, store head up. 2. Wash bucket and wringer, wipe and store upside down. Wash all other equipment and return to store.
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GRAFFITI/FLY POSTING REMOVAL (INTERNAL AREAS) TASK CODE 008
EQUIPMENT 1
High Pressure Jetting Machine (if applicable) Face Mask. Eye Shield & Protective Gloves Trigger Spray Buckets & Colour Coded Cloths Graffiti Remover (various types for surfaces to be cleaned) Ghosting Agents Paint Brushes/Sponges Wire Brush Paint & Paint Stripper (if applicable) Cleaning Agent & Dispenser Warning Signs
PREPARATION AND PLANNING Always carry out an initial test on every surface to be treated as each one will present a different problem. The type of graffiti paint may also vary, if at all possible testing should be carried out in a place which is out of sight. The results of the initial tests will determine which chemicals and methods are to be used. The surrounding area should be studied before graffiti removal is undertaken. Before commencing work it may be necessary to close off areas to Client staff, other contractors and passengers for the duration of the work. If indeed this is the case permission must be obtained from the engineering section of the Client and the Client Supervisor. It is important that arrangements are made for the provision of water and electricity, if a high pressure water jet is to be used. The objective is to remove the graffiti from the surface on which it exists without changing the original looks, structure or form of the surface. It is essential to analyse both the surface and type of graffiti before deciding on the method of removal and which chemical agents to use.
METHOD Non Painted Surface 1.1. Assemble check equipment. Place warning signs. Put on protective gloves and face mask. Fill bucket with water.
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1.2. Apply graffiti remover with a brush working from the bottom to the top, and from the outside to the centre of the affected areas. Rinse with water from top to bottom. 1.3. If using a high pressure hose, reduce the pressure gradually away from the centre towards the edges. 1.4. If using cloths or sponges wash from top to bottom, working from inside to outside. Rinse wipe with a clean dry cloth. If all the graffiti has not been removed, allow surfaces to dry and apply a suitable ghosting agent. Painted Surfaces 2.1. Test a small area to see if the surface will withstand the use of graffiti remover. 2.2. Soak a clean cloth with graffiti remover, apply to affected areas, using a clean part of the cloth rub the graffiti using short application periods, working from inside to outside and top to bottom. 2.3. Following the initial removal the surface should be rinsed with water or wiped with a clean wet cloth. Work from top to bottom. If all the graffiti is not removed, allow the surface to dry and apply a suitable ghosting agent. 2.4. If the painted surface does not withstand the remover, isolate the graffiti with a suitable lacquer paint and repeat the above process. When surface is dry repaint the affected area. Plastic Surfaces 3.1. Test a small area to see if it will withstand the graffiti remover. 3.2. Spray graffiti remover onto a clean dry cloth, wipe over the affected area, repeat the process as necessary, ensuring the remover does not remain in contact with the plastic for more than two minutes. Rinse with water or wipe with a clean wet cloth.
Wood Surfaces 4.1. Apply graffiti remover or paint stripper to affected areas with a brush. Leave to act on surface for thirty minutes. Work from bottom to top and outside towards the centre. Wash off top to bottom, rinse wipe with a clean dry cloth. 4.2. If using a high pressure jet, work from top to bottom, gradually reducing the pressure away from the centre towards the edges. The spray nozzle must be more than 10 centimetres from the surface of the wood otherwise there is a risk of splitting the surface.
SAFETY 1. Ensure areas are well ventilated.
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2. Check high pressure jet for safety, particularly plugs, cables and hoses. Do not plug the jet in until it has been assembled and is ready for use. When the jet is in use the area must be cordened off. 3. The face mask eye shield and gloves must be worn. 4. Contain any spillages with absorbent cloth or sand discard with regards to C.O.S.H.H. regulations. Dispose of all used cloths with regards to the above regulations. In cases of accidents follow the manufacturers instructions and seek immediate medical attention. 5. Be careful when using high pressure jets near light fittings. 6. Do not leave equipment lying around.
CARE OF EQUIPMENT 1. Check the high pressure jet, particularly plugs, cables and hoses. Do not plug in jet washer until has been assembled and is ready for use. Wash the jet washer and wipe with a clean dry cloth. Remove the hose and nozzles when storing the machine. 2. Wash out brushes and sponges in a solution of detergent according to the manufacturers instructions. Wash buckets wipe with a clean cloth and store upside down. Wash trigger spray and store upside down. 3. Wash wire brush and store head up. 4. Wash and rise out trigger spray & bottle, store upside down. 5. Wash out cloths and hang up to dry.
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EXCREMENT REMOVAL (INTERNAL AREAS) TASK CODE 009 EQUIPMENT 1
Single Solution Mopping System (bucket, wringer, mop) Dustpan & Brush or Scoop Absorbing Granules/Body fluid spillage kit Face Mask & Protective Gloves Clinical Waste Sack Cleaning Agent & Dispenser Warning Signs.
METHOD 1. Assemble check equipment. Place warning signs. Put on face mask and protective gloves. 2. Prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. 3. Sprinkle or pour fullers earth/granules onto the faeces, when moisture has been absorbed pick up with dustpan and brush or scoop, place in clinical waste sack. Pick up residue fullers earth / granules and place in clinical waste sack. 4. Apply cleaning solution to the area with the mop, mop using a figure 8 stroke with each pass overlapping. When wringing out the mop, (dolly mop style) stand in front of the wringer and press down firmly (if applicable). 5. Dispose of clinical waste sack according to procedures and local bye-laws. 6. Disinfect all equipment and return to the store. SAFETY 1. When treating the faeces, gloves and face mask must be worn. Do not pick up faeces with bare hands. 2. Wash all exposed skin that comes into contact with the fullers earth / granules, before eating and drinking. 3. All equipment must be cleaned in a solution of disinfectant. Do not leave equipment lying around. Use as little water as is necessary. 4. The above equipment shall only be used for the removal of excrement. 5. If protective gloves come into direct contact with excrement, they must be disposed of immediately. CARE OF EQUIPMENT
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1. Remove mop head from handle (if applicable), disinfect and allow to dry, if re-assembled store head up. Wash bucket and wringer, store upside down. Disinfect all other equipment.
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HYPODERMIC SYRINGE HANDLING, STORAGE, REMOVAL TASK CODE 010 EQUIPMENT 1 1
Sharps Safe Box Litter Grabber Protective Gloves Warning Signs
METHOD Handling 1. Assemble check equipment. Place warning signs. Put on gloves. 2. Use the grabber to pick up syringes and needles, place in sharps box. Close flap on sharps box, ensuring no needles are sticking out of the opening. Return the box to the store. Storage 1. Full or partially full sharps boxes must be securely stored under lock and key. Removal 1. When sharps boxes are full inform the Supervisor, who will arrange for collection. Dispose of according to Client & site procedures and local bye-laws. SAFETY 1. Protective gloves must be worn at all times. Do not pick up needles / syringes with bare hands. 2. Needles / syringes must not be disposed of in any other containers except sharps boxes. 3. In case of injury encourage bleeding, wash affected area with soap and water. Inform the Supervisor & Area Manager of the accident. Visit your doctor or hospital immediately. 4. An entry must be recorded in the accident book. CARE OF EQUIPMENT
1. Oil grabber tongs, after use disinfect wipe with a clean dry cloth and return to the store.
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BUFFING TASK CODE 011
EQUIPMENT 1 1 1 1
Rotary Buffing Machine (high speed) Polishing Brush or Drive Plate & Pad Mop Sweeper Suction Cleaner Dustpan & Brush Rubbish Sack Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. 2. Mop sweep the floor prior to buffing, pick up large pieces of litter with the dustpan and brush place in rubbish sack. 3. Buff floor starting from the furthest point working back towards the entrance. Buff using an overlapping pattern. Buff adjacent to skirting and platform edges by cutting in parallel. If machine has a suction unit attached switch on while buffing, if not mop seep the floor when finished. 4. Clean sweeper head with the suction cleaner. When all floors have been buffed, clean the equipment and return to the store. SAFETY 1. Check electrical equipment for safety, particularly plugs and cables. Do not plug machines in until they are assembled and are ready for use. When not in use leave the buffing machine handle in an upright position. 2. Cables must be kept behind the line of work, do not allow to become taut at ankle height. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash rotary machine brush / pad, hang up to dry. Wipe buffing machine with a clean dry cloth. Always remove the drive plates or brushes from the buffing machine otherwise they may become distorted. 2. Clean head of the mop sweeper with suction cleaner and store head up. Wipe suction cleaner inside and out with a clean dry cloth. Empty / wash filter bag when full.
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CLEANING TASK CODE 012 EQUIPMENT 1 1 1 1 1 1 1
Rotary Buffing Machine (high speed) Drive Plate & Pad Suction Cleaner (if applicable) Hand Trigger Spray (if applicable) Mop Sweeper (if applicable) Bucket + Colour Coded Cloths Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. 2. If the machine is fitted with a tank, prepare cleaning solution in the tank, if not prepare in the trigger spray bottle, adding the solution to the water. 3. Spray a fine must over an area approximately 3 sq. metres, pass the buffing machine over the sprayed area until dry, using overlapping passes to ensure an even appearance. Spray clean areas adjacent to skirting and platform edges by cutting in parallel. Wipe splashes to skirting and walls as they occur with a clean dry cloth. 4. Check the pad frequently and turn over if soiled, change or clean the pad as and when necessary. If suction unit is fitted to the machine switch on while spray cleaning, if not mop sweep the floor. SAFETY 1. Check electrical equipment for safety, particularly plugs and cables. Do not plug machines in until they are assembled and are ready for use. The cable must be behind the line of work at all times, do not allow to become taut at ankle height. 2. When not in use the buffing machine handle must be left in an upright position. Check inside suction cleaner to ensure filter is in place. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash buffing machine and dry with a clean cloth, wash pad and hang up to dry. Always remove the drive plate and pad from the buffing machine otherwise they may become distorted. Clean mop sweeper head with suction cleaner and store head up. 2. When full empty / wash filter bag of suction cleaner, wipe suction cleaner inside and out with a clean cloth. Wash bucket, wipe and store upside down.
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SUCTION CLEANING (HARD FLOORS) TASK CODE 013
EQUIPMENT 1 1
Suction Cleaning Long Handled Scraper Lobby Dustpan & Brush Rubbish Sack Warning Signs
METHOD 1
Assemble check equipment. Place warning signs.
2 Loosen chewing gum with the scraper. Pick up with lobby dustpan and brush place in rubbish sack. Pick up large items of litter and place in rubbish sack. 3. Adjust height of beater brush / bar ( if applicable)on the suction cleaner to suit the surface. Cover the area systematically, using overlapping passes, paying attention to traffic lanes, edges and corners. 4. Use the dustpan and brush to clean around and under furniture, fixtures and fittings. SAFETY 1. Check electrical equipment for safety, particularly plugs and cables. Do not plug suction cleaner in until it has been assembled and is ready for use. The cable must be kept behind the line of work, do not allow to become taut at ankle height. 2. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). CARE OF EQUIPMENT 1. Wipe inside and outside of suction cleaner with a clean cloth. Empty wash filter bag when full. 2. Clean scraper store head up. Clean dustpan and brush.
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LITTER PICKING INTERNAL AREAS TASK CODE 014
EQUIPMENT 1 1 1 1
Lobby Dustpan & Brush Litter Grabber Pair Protective Gloves V Frame Sweeper Rubbish Sacks Warning Signs
METHOD 1. Assemble check equipment, put on protective gloves. 2. Working in sections, pick up litter/debris with the litter grabber & place in the rubbish sack. If litter debris is excessive use the V frame sweeper and sweep into piles. 3. Repeat the process until all the walkways, corridors & platforms have been cleared. 4. Tie the tops of the rubbish sacks and place in the metal bins in the bin storage areas. SAFETY 1. Protective gloves must be worn, do not pick up litter/debris with bare hands. 2. Care must be taken when working near the platform edge. 3. The metal bins in the storage rooms must be kept shut. CARE OF EQUIPMENT 1. Oil litter grabber tongs. 2. Clean lobby dustpan & brush and return to the store.
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BIN ROOM CLEANING TASK CODE 015
EQUIPMENT 1 1 1 1 1 1 1 2
Mop Sweeper / Broom Litter Grabber Pair Protective Gloves Single Solution Mopping System Trigger Spray & Bottle Lobby Dustpan & Brush Long Handled Scraper Buckets Rubbish Sacks Warning Signs Cleaning Agent & Dispenser Colour Coded Cloths Abrasive Pads Making Tape
METHOD 1. Assemble check equipment, put on protective gloves, place warning signs. 2. Prepare cleaning solutions in the mop bucket and one other bucket according to the manufacturers instructions, adding the solution to the water. 3. Cover electrical plugs, switches & sockets with masking tape. 4. Prepare cleaning solution in the trigger spray bottle. 5. Loosen compacted soil / debris / chewing gum from the floor, with the long handled scraper. 6. With the mop sweeper / broom start from the furthest point and sweep towards the entrance. Using straight continuous overlapping passes maintaining a leading edge at all times. 7. Pick up soil / debris with the lobby dustpan and brush and place in the rubbish sack. 8. Spray a section of wall, working from the bottom to the top in straight continuous overlapping passes. Allow the solution to activate. Use abrasive pad to remove stubborn marks / stains.
9. Rinse wipe the wall, working from the top down. Rinse out the cloth as often as is necessary in a clean bucket of water. 10. Repeat the above process until all the walls have been cleaned.
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11. Using the cloth rinse wipe the interior / exterior of the metal bins, working from the bottom up. 12. Change the cleaning solution in the mop bucket as often as is necessary. 13. Mop the floor, starting from the furthest wall, using a figure 8 stroke with each pass overlapping. Mop adjacent to edges and skirting by cutting in parallel. SAFETY 1. Protective gloves must be worn. 2. Check condition of wall to ensure suitability of the cleaning agent. 3. All electrical sockets / plugs / switches must be covered with masking tape. 4. Do not leave equipment lying around. Check handles are smooth (rough handles may cause splinters). 5. The metal bins must be shut when they have been cleaned. 6. Use as little water as is necessary to clean the floors and walls. CARE OF EQUIPMENT 1. Wash out mopping unit and buckets, rinse wipe and store upside down. 2. Wash out trigger spray bottle, rinse wipe and store upside down 3. Remove mop head from handle (if applicable) wash and re-assemble, store head up. 4. Wash and rinse wipe the long handled scraper, store head up. 5. Store the mop sweeper / broom with the head up.
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ELECTRICAL EQUIPMENT CLEANING TASK CODE 016
EQUIPMENT Protective Gloves Dusters Cloths Bucket Anti Static Cleaner Furniture Polish (if applicable) METHOD The following method is used for the removal of dust and soil from electrical furniture. In no circumstances must water be used to clean electrical equipment. Ensure electrical equipment has been isolated from the electricity supply. Dusting 1. Spray the anti static cleaner onto a dry duster. Wipe surfaces using smooth continuous strokes. Polish Application 1. If equipment needs polish, apply spray furniture polish onto a cloth, wipe surfaces using smooth continuous strokes. SAFETY 1. Ensure electrical equipment has been isolated from the electrical supply before commencing cleaning. 1. Wear protective gloves. 2. Under no circumstances must water be applied to electrical equipment. 3. Do not spray anti static cleaner directly onto electrical equipment. 4. Do not spray furniture polish directly onto electrical equipment. CARE OF EQUIPMENT 1. Wash out bucket, wipe with a clean dry cloth, store upside down. 2. Wash out dusters and cloths, rinse out and hang up to dry.
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SUCTION CLEANING (SOFT FLOORS) TASK CODE 017 EQUIPMENT 1 Suction Cleaner Dustpan & Brush Rubbish Sack Warning Signs METHOD 1. Assemble check equipment. Place warning signs. 2. Pick up large items of litter and place in rubbish sack. Place chairs on desks. 3. Adjust the height of the beater brush/bar to suit the surface. Cover area systematically using overlapping passes, paying attention to traffic lanes, under desks, corners and edges. 4. Use the dustpan and brush to pick up litter, where the suction cleaner cannot reach i.e.: under furniture. SAFETY 1. Check electrical equipment particularly plugs and cables. Do not plug the suction cleaner in until it has been assembled and is ready for use. 2. The cable must be behind the line of work at all times. Do not allow to become taut at ankle height. CARE OF EQUIPMENT 1. Wipe inside and outside of the suction cleaner with a clean cloth. Empty, wash the filter bag when full, and hang up to dry. 2. Clean the dustpan and brush and return to the store.
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ENTRANCE MAT CLEANING TASK CODE 018 EQUIPMENT 1 Suction cleaner (if applicable) 1 Single Solution Mopping System (bucket, wringer, mop) 1 Stiff Hand Brush 1 Long Handled 12” Broom Lobby Dustpan & Brush Face Mask Cleaning Agent & Dispenser Protective Gloves Rubbish Sack Warning Signs METHOD Coconut Matting 1 Hand Brush 1.1. Assemble check equipment. Place warning signs. 1.2. Put on face mask. Pick up large pieces of litter and place in rubbish sack. 1.3. With the hand brush, start from the top, use straight continuous overlapping passes, working towards the bottom. Remove the mat from the well turn over and repeat the process. 1.4. Sweep the well starting from the top using straight continuous overlapping strokes. Ensure the broom head is in contact with the surface at all times. 1.5. Pick up swept litter / soil with dustpan and brush and place in the rubbish sack. Suction Cleaner 2.1. Assemble check equipment. Place warning signs. Pick up large items of litter place in rubbish sack. 2.2. Using the suction cleaner, clean the mat starting at the top using straight continuous overlapping strokes. Remove the mat from the well turn over and repeat the process. 2.3. Using the suction cleaner, clean the well starting at the top using straight continuous overlapping passes. 2.4. Prepare cleaning solution in the bucket according to the manufacturers instructions, adding the solution to the water. Mop the well starting from the top use a figure 8 stroke with each pass overlapping. Allow the well to dry thoroughly before replacing the mat. Polypropylene / Rubber Matting 3.1. Assemble check equipment. Place warning signs. Pick up large pieces of litter, place in rubbish sack.
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3.2. Using the suction cleaner start from the top, using straight continuous overlapping strokes working towards the bottom. Remove the mat from the well turn over and repeat the process. If the mat is slatted use correct attachments on the suction cleaner to clean in between the slats. 3.3. Suction clean the mat well the same as point 2.3. 3.4. Prepare cleaning solution in the bucket according to the manufacturers instructions, adding the solution to the water. Mop the mat using a figure 8 stroke with each pass overlapping, turn the mat over and repeat the process. Mop the well, the same as point 2.4. Do not replace the mat until the well is completely dry. SAFETY 1. Check the suction cleaner for safety, particularly plugs and cables. Do not plug in until it has been assembled and is ready for use. Do not plug in with wet hands. 2. Keep the cable behind the line of work at all times, do not allow to become taut at ankle height. 3. When using the hand brush to clean the matting, the face mask must be worn. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wipe interior and exterior of the suction cleaner with a clean cloth. Empty / wash the filter bag when full. 2. Remove mop head from the handle (if applicable) wash and allow to dry, if re-assembled store head up. Wash wringer and bucket wipe with a clean cloth and store upside down.
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CARPET MAINTENANCE TASK CODE 019 EQUIPMENT 1 1 1 1 1 1 1 1 1 1 2
Hot Water Extraction Machine + tools Suction Cleaner Wet Pick-up Machine Rotary Scrubbing Machine + tank Drive Plate & Pad Shampoo Brush Agitator Machine or Stiff Brush Trigger Spray & Bottle Bucket Long Handled Scraper Bonnet Mops Dry Powder / Absorbent Granules Cleaning Agent (low foam) & Dispenser Cleaning Agent (high foam) & Dispenser White Cloths / Tissues Colour Coded Cloths Chewing Gum Remover Pieces Card/Foil/Plastic Plastic Sheeting Protective Gloves Warning Signs
PREPARATION AND PLANNING Interim soft floor maintenance is the removal of isolated spillage’s and stains using the following methods. Hot water extraction, dry foam shampooing, wet shampooing, dry powder / absorbent granules, carpet cleaning, bonnet buffing and carpet skimming. These methods will be explained in detail in the following pages. When cleaning carpets great care must be taken on the method to be used. All carpets must be tested for colour fastness, to ensure colours or dyes do not bleed or run. A burn test also need to be carried out on the backing to ascertain what type it is, as excess water used in the cleaning process could cause some carpets to shrink. COLOUR TEST Put a neat solution of cleaning chemical into a trigger spray bottle, spray an area of carpet approximately 5 sq. cm. Leave solution for one minute to activate. The test should be carried out behind a door or under a piece of furniture. With a white cloth / tissue apply firm downwards pressure with the hand for thirty seconds, release the pressure and inspect the cloth. If the cloth has remained white the dyes or colours are fast and cleaning can proceed. If not, another test must be carried out with a neutral detergent. Place the dry powder / granules onto a white tissue / cloth and apply firm downwards pressure with the hand onto the carpet for thirty seconds. Release the
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pressure and inspect the tissue / cloth. If the tissue / cloth remains white the dyes / colours are fast and cleaning can commence. If not, on no account may the dry powder / granules be used, a further test must be undertaken using a neutral detergent. BURN TEST From behind a door or a corner of a room, lift the carpet away from the floor and using a knife or pair of scissors, remove two or three strands approximately 5 cm. long. With a lighter or match ignite the fibres, dependent on how they burn and the smell given off, it can be determined what the fibres consist of. If the backing is jute, great care must be taken with the amount of water applied to the carpet during the cleaning process. Too much water will cause the backing to contract, and subsequently the carpet will shrink along the length of the weave. The jute backing is also liable to rot if excess water is used, causing brown patches to appear in the carpet. Because jute is a natural fibre it is an extremely complicated and difficult task to remove the staining. Once the tests have been carried out, all stains and spillages must be pre-sprayed with the cleaning solution prior to commencement of the cleaning operation. Hot Water Extraction 1. Assemble check equipment. Place warning signs. Remove as much furniture from the area as is possible. 2. Spray the carpet with chewing gum remover, when brittle, loosen with the stiff brush. Remove loose soil / chewing gum with the suction cleaner. 3. Put on protective gloves. Carry out colour / burn tests spot clean . 4. Pre-spray the stains / spillage’s with the trigger spray. Open windows and doors if applicable for maximum ventilation. 5. Prepare cleaning solution (low foam) in machine tank according to the manufacturers instructions adding the solution to the water. Starting in an area furthest from the door, spray the stains in overlapping passes, moving backwards. One wet pass followed by three dry passes. Do not over wet the carpet. 6. Care must be taken not to spray walls or furniture, remove any splashes as they occur with a clean dry cloth. 7. Clean spillages / stains in corners with the stiff brush. When all stains / spillages have been cleaned, return the furniture to its original position, placing the legs on pieces of card / foil / plastic. When dry, suction clean the carpet. Dry Foam Shampooing 1. Assemble check equipment. Place warning signs. Remove as much furniture from the area as is possible. 2. Put on protective gloves. Carry out colour / burn tests. Open windows and doors for maximum ventilation. 3. Spray carpet with chewing gum remover, when brittle, loosen with the scraper, remove with the
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suction cleaner. 4. Pre-spray the stains with the trigger spray. Prepare the cleaning solution (high foam) according to the manufacturer’s instructions adding the solution to the water. Ensure the carpet is secured at the edges. 5. With the rotary floor machine and shampoo brush, start in an area furthest from the door, scrub the stains using an overlapping pattern working backwards. Cut in adjacent to the edges with the stiff brush dipped in the cleaning solution. 6. Care must be taken no to splash walls or furniture, remove splashes as they occur with a clean dry cloth. 7. When all stains have been cleaned return the furniture to its original position, placing the legs on pieces of card / foil / plastic. Wet Shampooing 1. Assemble check equipment. Place warning signs. Remove as much furniture from the area as is possible. 2. Put on protective gloves. Carry out colour / burn tests. Open windows and doors for minimum ventilation. 3. Spray carpet with chewing gum remover, when brittle, loosen with the stiff brush. Pick up with the suction cleaner. 4. Pre-spray the stains with the trigger spray. Prepare the cleaning solution (low foam) according to the manufacturers instructions adding the solution to the water. Ensure the carpet is secured at the edges. 5. With the rotary floor machine and shampoo brush, start in an area furthest from the door. Scrub the stains using an overlapping pattern working backwards. Cut in adjacent to the edges with the stiff brush dipped in the cleaning solution. Remove as much water as is possible with the wet pickup machine using straight overlapping passes. 6. When all stains have been cleaned, return the furniture to its original position, placing the legs on pieces of card / foil / plastic. When dry, suction clean the carpet. Dry Powder / Absorbent Granules 1. Assemble check equipment. Place warning signs. Remove as much furniture as possible. 2. Spray carpet with chewing gum remover, when brittle, loosen with the stiff brush. Remove with the suction cleaner. 3. Put on protective gloves. Carry out a colour test. Open windows and doors for ventilation. 4. Spread the powder / granules evenly over the stains according to the manufacturers instructions. Work the powder / granules into the pile of the carpet until all traces have disappeared, either with the agitator machine or stiff brush.
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5. Allow the powder / granules to dry thoroughly, approximately 30 minutes. Remove the powder / granules with the suction cleaner. Empty the filter bag as necessary. Return the furniture to its original position. Carpet Skimming 1. Assemble check equipment. Place warning signs. Remove as much furniture as possible. 2. Spray the carpet with chewing gum remover, when brittle, loosen with the stiff brush. Remove with the suction cleaner. 3. Put on protective gloves. Carry out colour, burn tests. Open windows and doors for ventilation. Pre-spray the stains with the trigger spray. Ensure the carpet is secured at the edges. 4. Prepare the cleaning solution (low foam) according to the manufacturers instructions, adding the solution to the water. 5. Pre-wet bonnet mop in a bucket of water, wring out almost dry, attach to drive plate of floor machine. Start in an area furthest from the door. Clean the stains using straight overlapping passes.
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FULL CLEAN LIFTS TASK CODE 020
EQUIPMENT 1 1 1 1 1 1 1 2
Soft Headed 12” Broom Long Handled Scraper Single Solution Mopping System Gloria Spray Unit (if applicable) Fat Mop (if applicable) Trigger Spray & Bottle Lobby Dustpan & Brush Buckets Cleaning Agent & dispenser Colour Coded Cloths Lift Runner Tool Rubbish Sack Protective Gloves Warning Signs
PLANNING AND PREPARATION Warning signs must be placed outside lift cage doors on each floor. The lift can be cleaned in two ways, either by hand with the trigger spray or using the Gloria spray unit. Both methods will be described in detail. METHOD Trigger Spray 1. Assemble check equipment. Place warning signs. 2. Prepare the cleaning solution in the mop bucket and trigger spray according to the manufacturers instructions adding the solution to the water. 3. When the Client Supervisor has switched off the lift. Remove chewing gum from the floor with the scraper. Sweep the floor, pick up soil / chewing gum with the dustpan and brush place in rubbish sack. Clean out runner with the runner tool pick up debris. Place in rubbish sack. 4. Damp dust, wipe the walls using a damp cloth wrung almost dry, wipe from bottom to top using straight strokes with each pass overlapping. 5. Apply cleaning solution to the walls with the trigger spray working from bottom to top. Allow solution to activate approximately one minute. With a clean cloth wipe the wall working from bottom to top using straight overlapping strokes. Remove runs as they occur. 6. With a clean cloth rinse wipe the walls from top to bottom to leave the walls as dry as possible. 7. Damp dust the light fittings and control panel. When the Supervisor switches on the lift, clean the internal surface of the door as points 4,5 and 6. Arrange for the Client Supervisor to switch off
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the lift. 8. Mop the floor using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting by cutting in parallel. Leave the floor as dry as possible. Arrange for Client Supervisor to switch on the lift. 9. Clean exterior surfaces of the doors on each floor as points 4,5 and 6. Clean all equipment and return to the store. Gloria Spray Unit 1. Assemble check equipment. Place warning signs. 2. Prepare cleaning solution in the spray unit according to the manufacturers instructions adding the solution to the water. 3. Arrange for Supervisor to switch off the lift. Remove chewing gum from the floor with the scraper. Sweep the floor. Place in rubbish sack. Clean out runners, place debris in rubbish sack. 4. Spray cleaning solution onto the walls working from bottom to top. Take care when spraying near the light fittings and control panels. Allow one minute for the solution to activate. Clean the walls with the flat mop working from top to bottom using straight continuous overlapping strokes. 5. Arrange for Supervisor to switch on the lift, clean internal surface of the door as point 4. 6. Arrange for Client Supervisor to switch off the lift. Mop the floor using a figure 8 stroke with each pass overlapping. Clean adjacent to skirting by cutting in parallel. Leave the floor as dry as possible. 7. Arrange for Client Supervisor to switch on the lift. Clean exterior surface of the door as point 4. Clean all equipment and return to the store.
SAFETY 1. Ensure lift is switched off when cleaning the runners and internal surfaces. When using the spray unit great care must be taken when spraying near light fittings. Before opening the spray unit to refill or clean, excess pressure must be expelled by releasing the pressure valve. 2. Warning signs must be placed on each floor. Do not use soaps as these can make the floor slippery. Use as little water as necessary.
3. Check handles are smooth (rough handles may cause splinters). Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash out spray unit. Wipe with a clean cloth, store upside down.
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2. Remove mop heads from handles (if applicable) wash and allow to dry. If re-assembled, store head up. 3. Wash out buckets and wringer unit. Wipe with a clean cloth. Store upside down. 4. Store broom and scraper with the heads up. 5. Wash and rinse out trigger spray bottle. Store upside down. 6. Wash and wipe the lift runner tool. Hang up to dry. 7. Wash out cloths and hang up to dry.
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TOILET WASHROOM AREA TASK CODE 021 EQUIPMENT
1 1 1 1 1 1
Spray Bottle Single Solution Mopping System Toilet Brush Bottle Brush Pair Tweezers Bucket Colour Coded Cloths Cleaning Agent & Dispenser Rubbish Sack Non Abrasive Pad Protective Gloves Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. Open windows for ventilation. 2. Prepare cleaning solution in the mop bucket and spray bottle according to the manufacturers instructions, adding the solution to the water. Water Closets 1. Flush toilet with the seat lid closed. Reveal water line by pushing back the water in the toilet bowl with the brush. Apply toilet cleaner to inside of bowl including under the run. Allow to activate. 2. With the spray unit, spray outside of W.C. around the pipe work, interior and exterior face of the seat lid, the exterior surface of the cistern, all furniture, fixtures and fittings, partitions and walls. 3. With a cloth, wipe the walls, partitions, cistern, exterior and interior surface of the seat lid, furniture, fixture and fittings, pipe work and the exterior of the W.C. 4. Scrub inside of the toilet bowl with brush, especially any stains, the water line and under the run. Flush toilet, rinse brush in flushing water. Replace brush in holder. Urinals 1. Flush the urinal and turn off the flushing system (if applicable). Clear urinal channel and waste outlet with the tweezers. Place in rubbish sack. 2. With the spray unit spray the urinal from bottom to top to include all pipe work, cistern and furniture, fixtures and fittings.
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3. With the toilet brush or non-abrasive pad clean the urinal to remove all marks and stains. Pay particular attention to water marks, the drain and channel. With a cloth wipe all the pipe work, furniture, fixtures and fittings. 4. Turn on the flushing system and flush the urinal. Showers 1. Remove debris from around the drain hole with the tweezers. Place in the rubbish sack. 2. With the spray unit spray the shower from bottom to top, including walls, tiles, furniture, fixtures and fittings, including curtain rail (if applicable). 3. With a non-abrasive pad remove marks and stains from all surfaces. With a clean cloth wipe all surfaces, furniture, fixtures and fittings working from the top down. Wash hand Basins 1. Remove hair / debris from the plug, plug hole and chain with the tweezers. Place in the rubbish sack. 2. With the spray unit spray the wall, ledges, pipes, underneath the basin, the basin surrounding tiles, mirror, furniture, fixtures and fittings. 3. Use the non-abrasive pad to remove marks / stains from all the surfaces. With a cloth wipe all surfaces. Work from the top down. 4. With the tap running rinse the basin, swilling water into the overflow. Use bottle brush to clean the overflow. With a clean cloth wipe the taps inside and outside of the basin, underneath the basin, all pipes and ledges.
Toilet Floor 1. Starting from a point furthest from the door, mop the floor using a figure 8 stroke with each pass overlapping. Mop adjacent to the edges by cutting in parallel. Remove splashes to walls as they occur with a clean cloth. 2. Leave the floor as dry as possible. When all areas have been cleaned, clean the equipment and return to the store. SAFETY 1. Protective gloves must be worn. The correct colour coded equipment and cloths must be used. They are not permitted to be used on any other areas. 2. Never mix cleaning agents or solutions as poisonous gases may result.
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3. Do not use abrasive pads or cleaners as scratched surfaces may harbour harmful bacteria. 4. When using the spray unit, expel excess pressure by releasing the valve before opening the tank. 5. Do not use soaps as these may make the floor slippery. Use as little water as necessary. 6. Check handles are smooth (rough handles may cause splinters). Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash the spray unit, wipe with a clean cloth, store upside down. 2. Wash buckets wipe with a clean cloth and store upside down. 3. Wash bottle brush and tweezers hang up to dry. 4. Remove mop head from the handle (if applicable) wash and allow to dry. If re-assembled, store head up. 5. Wash out cloths and hang up to dry. 6. Clean the toilet brush before returning it to its holder.
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ESCALATOR CLEANING TASK CODE 022
EQUIPMENT 1 1 1 1 1 2 1
Single Solution Mopping System Dolly Mop & Handle Bucket Long Handled Scraper Hand Scraper Trigger Sprays & Bottles Lobby Dustpan & Brush Pair of Protective Gloves Cleaning Agent & Dispenser Chewing Gum Remover & dispenser Colour Coded Cloths Rubbish Sacks Warning Signs
PLANNING & PREPERATION Warning signs must be placed at the top and bottom of the escalator to ensure that it is not inadvertently switched on. Escalators must be isolated by the Client Supervisor, before the commencement of any cleaning tasks. METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in the mop bucket and the other bucket according to the manufacturers instructions, adding the solution to the water. 3. Prepare cleaning solution in one trigger spray bottle, according to the manufacturers instructions. 4. Prepare chewing gum remover solution in the other trigger spray bottle, according to the manufacturers instructions. 5. Using the trigger spray, spray chewing gum remover on the top and bottom tread plates, allow the solution to activate. 6. Using either the long handled or hand scraper, remove the chewing gum from the top and bottom tread plates, pick up loose chewing gum with the dustpan and brush, place in the rubbish sack. 7. Pick up all litter & debris on the escalator and place in the rubbish sack.
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8. Dust the decking and balustrades of the escalator with the dolly mop using straight continuous overlapping strokes. 9. With the hand scraper remove all stickers from the decking balustrades & side walls of the escalator. 10. With the trigger spray containing the cleaning solution, spray where the stickers were allow the solution to activate. Remove backing residue with the hand scraper. 11. Place cloth in the bucket containing the cleaning solution, wring out almost dry. Damp wipe / clean the side walls, start from the bottom and work up, using straight overlapping strokes. 12. Place cloth in bucket containing the cleaning solution, wring out almost dry. Damp wipe / clean top of escalator decking, starting from the top of the escalator and working down, using straight continuous overlapping strokes. 13. Place Kentucky mop in wringer bucket, wring out almost dry. Damp mop / clean balustrades of escalator, starting from the top and working down, using straight continuous overlapping strokes. 14. Using a well wrung mop, damp mop top and bottom escalator treads. 15. When escalators are cleaned, clean all equipment and return to the store. 16. Place rubbish sacks in the metal bins in the rubbish storage areas. SAFETY 1. Ensure escalator is switched off & isolated before commencement of cleaning. 2. Warning signs must be placed at the top and bottom of the escalators. 3. Protective gloves must be worn. 4. Do not mix cleaning chemicals and solutions. 5. Check handles are smooth, rough handles may cause splinters. 6. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash and rinse out trigger spray bottles, store upside down. 2. Wash and rinse out buckets, bucket and wringer unit, store upside down. 3. Remove mop heads from handles (if applicable) wash and allow to dry, if re-assembled store head up. 4. Clean long handled scraper, and store with the head up. 5. Wash out cloths and hang up to dry.
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HIGH LEVEL CLEANING TASK CODE 023 EQUIPMENT 1 1 1
High Dusting Tool & Extension Pole Hard Hat (if applicable) Stiff Hand Brush Scraper Protective Gloves Colour Coded Equipment Rubbish Sack Warning Signs Safety Harness Mobile Scaffold/ Scissor Lift
PREPARATION / PLANNING / PROTECTION Arrangements shall be made for isolation of any track or overhead line section where high level cleaning is to be undertaken; these arrangements shall be made where appropriate via and in conjunction with a responsible client appointee and Protection Master ( Safety Critical Licencee ) METHOD 1. Assemble check equipment. Place warning signs. Put on all relevant Personal Protective Equipment including safety harness necessary for the task. 2. With the dusting tool, dust ceiling mounted lights and fittings using straight continuous strokes. 3. Start from either the left or right hand top corner of a wall. Dust using straight continuous overlapping strokes, down to a height of two metres above floor level. 4. When high dusting in stairwells, dust one flight of stairs at a time. 5. If cleaning large panes of glass, prepare cleaning solution according to manufacturers instructions, adding the solution to the water. Clean large panes of glass by applying cleaning solution with a cloth to sides and top of frames, then to the edges of the pane and in a zig-zag pattern to the rest of the pane. Using a well wrung cloth remove water by starting at the sides and top of the frame. 6. Follow procedures set out in Task V.S.4 and when all areas have been dusted, and cleaned, clean equipment and return to the store.
SAFETY
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1. Wear hard hat and safety harness 2. Ensure scaffold equipment is correctly assembled and maintained. 3. Do not leave equipment lying around. 3. When working in stairwells and other high level areas, do not over reach. CARE OF EQUIPMENT 1. Ensure scaffolding/scissor lifting equipment is correctly dismantled for storage 2. Remove the dusting head from the tool and clean with the brush. 3. Wash dusting head fortnightly and hang up to dry. Store dusting tool with head up. 4. Clean all cloths and squeegees before return to store
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LOW LEVEL CLEANING TASK CODE 024 EQUIPMENT 1 Radiator Brush 1 Gloria Spray Unit 1 Bucket Cleaning Agent & Dispenser Colour Coded Cloths Abrasive Pads Protective Gloves, Face Mask, Eye shield Masking Tape (if applicable) Warning Signs METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in the spray unit according to the manufacturers instructions, adding the solution to the water. Cover electrical sockets and plugs with masking tape. 3. Put on face mask and eye shield. With the spray unit spray the wall from the floor up to a height of half a metre above floor level to include furniture, fixtures and fittings. Allow the solution to activate. 4. Use the radiator brush to clean in and around pipes, banisters and railings. Remove stubborn marks on the walls with the abrasive pad. 5. Rinse wipe the wall using a clean cloth using straight, overlapping strokes working from the top down. When all areas have been cleaned, remove masking tape. Clean equipment and return to store. SAFETY 1. Wear protective clothing. Check suitability of the surfaces for the cleaning solutions to be used. Do not leave equipment lying around. 2. When using the spray unit expend excess pressure by releasing the valve before opening the tank. CARE OF EQUIPMENT 1. Wash spray unit inside and out, wipe with a clean cloth. Store upside down. Wash bucket, wipe and store upside down. 2. Wash radiator brush, hang up to dry. Wash out cloths and hang up to dry.
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WALL WASHING TASK CODE 025 EQUIPMENT 1 1 1 1 1
Spray Unit Flat Mop Bucket Deck Scrubber Single Solution Mopping System Cleaning Agent & dispenser Colour Coded Cloths Abrasive Pads Masking Tape Protective Gloves, Face Mask, Eye Shield Warning signs
METHOD 1. Assemble check equipment. Place warning signs. Put on protective clothing. Gloria Spray Unit 1. Prepare cleaning solution in the spray unit according to the manufacturers instructions, adding the solution to the water. Cover electrical plugs and switches with masking tape. 2. Spray a section of wall from the bottom to the top in straight continuous, overlapping strokes. Allow the solution to activate. Remove stubborn marks with the abrasive pad. 3. Rinse wipe the wall with the flat mop from top to bottom. Remove streaks and runs as they occur with a clean cloth. Rinse the mop head in a clean bucket of water. When walls have been cleaned, clean equipment and return to store. Deck Scrubber 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution, according to the manufacturers instructions, adding the solution to the water. 3. Cover electrical sockets, etc. with the masking tape. 4. Place the deck scrubber in the mop bucket and apply the cleaning solution to the wall. Starting from the bottom and working up, in straight continuous overlapping strokes. 5. Allow the solution to activate.
6. Scrub the wall from the top down with the deck scrubber using straight continuous overlapping strokes.
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7. When the walls have been cleaned mop up excess water from the floor using a figure 8 pattern with each pass overlapping. 8. When all areas have been cleaned, clean all equipment and return to the store. SAFETY 1. Wear all protective clothing. When using the spray unit expend excess pressure by releasing the valve before opening. 2. Check condition of wall surfaces to ensure suitability of the cleaning agent. Do not leave equipment lying around. 3. Ensure all electrical sockets, plugs etc., are covered with masking tape before commencing cleaning. CARE OF EQUIPMENT 1. Wash the spray unit inside and out, wipe with a clean cloth. Store upside down. Wash out cloths and hang up to dry. 2. Remove mop head from the handle, if applicable, wash and allow to dry. If re-assembled, store head up. 3. Wash bucket, wipe with a clean cloth store upside down. 4. Wash and rinse wipe the moping unit inside and out, store upside down. 5. Remove mop head from handle, if applicable, wash and allow to dry. if re-assembled store head up.
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WINDOW CLEANING TASK CODE 026 EQUIPMENT 1 1 1
Squeegee & Plastic / Fibreglass Extension Pole Bucket Scraper Cleaning Agent & Dispenser Colour Coded Cloths Protective Gloves Warning Signs Mobile Scaffold / Scissor Lift (for high level cleaning) Safety Harness (for high level cleaning)
PREPARATION / PLANNING / PROTECTION Arrangements shall be made for isolation of any track section where high level over the track glass cleaning is to be undertaken; these arrangements shall where appropriate be made via and in conjunction with a Protection Master (Safety Critical Licensee) METHOD 1. Assemble check equipment. Place warning signs. Put on all relevant personal protective and safety equipment as necessary for task. 2. Prepare cleaning solution according to the manufacturers instructions, adding the solution to the water. 3. Clean large panes of glass by applying cleaning solution with a cloth to sides and top of frames, then to the edges of the pane and in a zig - zag pattern to the rest of the pane. Using a well wrung cloth remove water by starting at the sides and top of the frame. 4. With the squeegee make a vertical stroke from top to bottom at one side of the pane, horizontally keeping the blade at 45 degrees to the direction of travel. Use a zig-zag stroke across the pane from top to bottom, ensure blade remains in contact with the glass at all times. Finish with a straight stroke down each side of the pane. 5. Wipe squeegee blade with a cloth after each operation. If applicable use the extension pole with a cloth to dry the top edge. Wipe bottom edge of pane and bottom part of the frame with a clean cloth. 6. Clean small pane window by applying cleaning solution with a cloth to the top row of panes. Squeegee across upper part of the panes, tilting handle slightly to push water to the bottom. Make a second pass with the squeegee to remove remaining cleaning solution.
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7. With a cloth wipe dry the lower moulding, then proceed to the next row of panes and repeat the process. 8. Use the scraper to remove stubborn stains and debris. Clean equipment and return to store. SAFETY 1. Do not use powder, paste or abrasive cleaners. Wear protective gloves and eye shield (with hard hat and safety harness when working at heights) 2.Ensure harness is secured to eyebolts where provided and to the mobile scaffolding / scissor lift as appropriate. 3. Do not climb on window ledges without the correct safety equipment. 4.Treat painted surfaces, stained glass or two way mirrors according to the manufacturers instructions. 5. At completion of task ensure Permit to Work is cancelled by return to the originator. CARE OF EQUIPMENT 1. Wash bucket, wipe with a cloth and store upside down. Wash and rinse the scraper and squeegee. Hang up to dry. Wash out cloths and hang up to dry. 2. Dismantle tower / scissor lift and remove to store.
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DUSTING, DAMP WIPING, WASHING, POLISH APPLICATION (FURNITURE) TASK CODE 027 EQUIPMENT 1 2
Trigger Spray Bottle Buckets Cleaning Agent & Dispenser Colour Coded Cloths Dusters Furniture Polish Furniture Gloves Rubbish Sack Warning Signs
PREPARATION AND PLANNING The following methods are used for the removal or dust and soil from furniture. Dependent on whether the surfaces are dusty or soiled, will determine what method is to be employed. Care must be taken if an aerosol polish containing silicone is to be applied to furniture near or on a hard floor. The polish must be sprayed onto a duster and not directly onto the furniture, because if some of the polish falls onto the floor, it is likely to cause a slip hazard. METHOD Dusting 1. Assemble check equipment. Place warning signs. 2. With a dry duster, dust from top to bottom using smooth strokes. On desks and tables dust the top first, dust each leg from top to bottom in one straight continuous stroke. 3. With filing cabinets/bookcases dust the top of the unit, each visible side from top to bottom and lastly the front from top to bottom. Clean duster as often as necessary by putting the duster in the rubbish sack, closing the end and shaking the sack to remove the dust. When finished clean equipment and return to store.
Damp Wiping 1. Assemble check equipment. Place warning signs. Dust the furniture as described above. 2. Prepare cleaning solution in a bucket according to the manufacturers instructions adding the solution to the water.
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3. Place cloth in cleaning solution and wring out almost dry. Wipe surfaces from top to bottom using smooth straight strokes. Damp wipe furniture the same as dusting. When finished clean equipment and return to store. Washing 1. Assemble check equipment. Place warning signs. Dust/damp wipe the furniture. 2. Prepare cleaning solution in the trigger spray bottle, according to the manufacturers instructions, adding the solution to the water. Fill two buckets with clean water. 3. With the trigger spray, spray solution onto the furniture, taking care not to spray surrounding surfaces. Allow one minute for the solution to activate. Wash the furniture with a cloth using straight, continuous, overlapping strokes. 4. Rinse the cloth in clean water as often as necessary to remove soil. Apply clean rinse water from the second bucket to the furniture, then wipe dry with a clean cloth. When finished, clean equipment and return to store. Polish Application 1. Assemble check equipment. Place warning signs. Dust / damp wipe / wash the furniture. 2. Apply polish sparingly to the surface or spray polish onto a cloth. When dry buff the surface to a high sheen with a clean dry cloth. When finished clean equipment and return to store. SAFETY 1. Wear protective gloves. 2. Avoid splashing cleaning solution on surrounding furniture, curtains or blinds. Wipe splashes immediately. 3. Do not spray aerosol polish directly onto furniture standing near or on hard floors. CARE OF EQUIPMENT 1. Wash trigger spray, rinse out and store upside down. 2. Wash buckets, wipe with a clean cloth store upside down. 3. Wash out dusters and cloth and hang up to dry.
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DUSTING, DAMP WIPING, WASHING (DOORS) TASK CODE 028
EQUIPMENT 1 2
Trigger Spray Bottle Buckets Cleaning Agent & Dispenser Colour Coded Cloths Dusters Protective Gloves Rubbish Sack Warning Signs
METHOD Dusting 1. Assemble check equipment. Place warning signs. 2. Open the door, and with a dry duster open door and dust inner part of door frame, starting from the top dust inner face of frame and work down one side using straight continuous strokes. Repeat on the other side. 3. Keep door open and dust front side of door from top to bottom including handle and kick plate. Dust top of the door and work down both sides using straight continuous strokes. Dust front side of frame from the top down. 4. Close door and dust back side of frame from the top down on both sides. Dust back side of door from the top down. Include handle and kick plate. Damp Wiping 1. Assemble check equipment. Place warning signs. Dust door and frame. 2. Prepare cleaning solution in a bucket according to the manufacturers instructions adding the solution to the water. Place cloth in the solution and wring out almost dry. 3. Open door and clean inner face of frame on both sides working from the top down. Clean front face of door frame starting from the top and working down both sides. 4. Keep the door open and wipe the door from the top down to include handles and kick plates. Repeat the method for the back side of both door and frame. Rinse out cloth in a clean bucket of water as often as necessary. When finished clean equipment and return to store. Washing
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1. Assemble check equipment. Place warning signs. Dust / damp wipe door and frame. 2. Prepare cleaning solution in trigger spray according to the manufacturers instructions adding the solution to the water. Fill two buckets with clean water. 3. Open door and spray inner face of the frame, starting from the bottom working up both sides and along the top. Spray the front side of the frame using the same method, allow one minute for the solution to activate. 4. With a cloth wash from the bottom the inner and front sides of the frame. Rinse wipe the frame, using a clean cloth and the second bucket of water, working from the top down. 5. Open door and spray the solution on the door from the bottom upwards to include all the furniture. Wash the door from the bottom up. Rinse wipe the door with a clean cloth and the second bucket of water, working from the top down. 6. Repeat the process for the back side of the door and frame. Rinse the cloth as often as necessary in clean water. SAFETY 1. Wear protective gloves. Avoid splashing cleaning solution onto surrounding furniture. CARE OF EQUIPMENT 1. Wash trigger spray bottle, store upside down. Wash buckets, wipe, store upside down. Wash out cloths, hang up to dry.
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PRESSURE WASHING TASK CODE 029
EQUIPMENT Waterproof Overalls Protective Gloves (Vinyl) Eye Shield/Visor Goggles Toe Tector Boots Face Mask Masking Tape Warning Signs Circuit Breaker Pressure Washer, Wands, Hoses etc. Wet Suction Machine Hard Surface Cleaning Agents Measuring Apparatus Litter Grabber Rubbish Sacks Protective Covers PLANNING Operational staff employed in the use of pressure washers must take protection as described in the Health and. METHOD 1. Assemble equipment, check electrical equipment for safety, place warning signs, put on protective clothing, face mask, goggles etc. 2. Insert circuit breaker into power socket, before connecting pressure washer to the mains. 3. Remove obstructions, litter pick the area. 4. Cover electrical sockets with masking tape. 5. If necessary cover items of furniture with the protective covers. 6. Prepare the cleaning solution according to the manufacturers instructions, adding the solution to the pressure washer tank. 7. Select appropriate temperature setting, then direct the jet nozzle at the surface to be cleaned ensuring that the optimum distance from the nozzle to the working surface is maintained throughout the cleaning operation to avoid damaging the surface. 8. Pay particular attention to areas of the platform that are heavily soiled.
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9. Remove excess water from the floor using the wet suction machine. 10. On completion of the work, rinse through the pressure washer with clean water. Pick up excess water with the wet suction machine. 11. Switch off and remove the plug and circuit breaker from the mains and recoil the jet washer cable. 12. Clean all equipment and return to the designated storage areas. Check for safety particularly cables, plugs etc. 13. When platform areas are dry remove warning signs and return to the designated storage areas. SAFETY 1. Wear all personal protective equipment supplied. 2. Ensure circuit breakers are inserted into the power sockets before switching on the machines. 3. Cover all electrical sockets with masking tape. 4. Cables must be behind machines at all time, do not allow to become taut at ankle height. 5. When using the pressure washer, care must be taken to avoid splashbacks. CARE OF EQUIPMENT 1. Rinse the pressure washer when finished with clean water. Wipe down with a clean dry cloth. 2. Rinse the wet suction machine with clean water. Wipe down with a clean dry cloth.
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DUST, DAMP WIPE CURTAINS AND BLINDS TASK CODE 030
EQUIPMENT 1 2
Suction Cleaner Buckets Cleaning Agent & Dispenser Colour Coded Cloths Dusters Protective Gloves Warning Signs
PLANNING AND PREPARATION If curtains are to be washed by hand or machine. Using a cleaning solution a colour test must be undertaken to ensure that the colours or dyes are colour fast. For curtains that are machine washed, the manufacturers recommendations must be followed to ensure that they do not shrink. Curtains should be machine washed at least once per year. METHOD Roller Blinds 1. Assemble check equipment. Place warning signs. Put on protective clothing. 2. Prepare cleaning solution in a bucket according to the manufacturers instructions adding the solution to the water. Fill the second bucket with clean water. 3. Dust the roller mechanism with a clean dry duster. 4. Pull the cord so that the blind is fully extended. Suction clean the front and back working from the top down. 5. Place a cloth in the cleaning solution and wring out almost dry. Damp wipe the roller mechanism, the front and back of the blind working from the top down using straight, continuous strokes. Rinse the cloth in clean water as often as necessary.
Venetian Blinds 1. Assemble check equipment. Place warning signs. 2. Prepare cleaning solution in a bucket according to the manufacturers instructions adding the solution to the water. Fill second bucket with clean water.
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3. With a dry duster, dust the top blind mechanism. Adjust the pulleys so that the slats are facing forward. Suction clean the slates starting at either the top left or right corner, work across the slats from the top down. 4. Adjust pulleys so slats rotate 360 degrees, suction clean the slats as point Dust bottom blind mechanism with a clean dry duster. 5. Place a cloth in the cleaning solution and wring out almost dry. Damp wipe top blind mechanism. Damp wipe the slats starting from either the top left or right top corner. Work across the slats from the top down. 6. Adjust pulleys so slats rotate 360 degrees, damp wipe the slats as point 5. Damp wipe bottom blind mechanism. Vertical Strip Blinds 1. Assemble check equipment. Place warning signs. 2. Prepare cleaning solution in a bucket, according to the manufacturers instructions, adding the solution to the water. Fill the second bucket with clean water. 3. With a clean dry duster, dust the top blind mechanism. Adjust pulleys so strips are facing forward. 4. Suction clean the strips starting from either the top left or right hand corner. Clean one strip at a time from the top down. Adjust the pulleys to rotate the strips 360 degrees and repeat the process. 5. Place a cloth in the cleaning solution and wring out almost dry. Damp wipe the top blind mechanism. Starting from either the top left or right hand corner damp wipe the strips one at a time from the top down. 6. Adjust the pulleys so strips rotate 360 degrees. Damp wipe the strips same as point 5. Rinse the cloth in clean water as often as necessary.
Curtains 1. Assemble check equipment. Place warning signs. Carry out colour test. 2. Prepare cleaning solution in the bucket according to the manufacturers instructions adding the solution to the water. Fill second bucket with clean water. Close curtains to their full extent. 3. Suction clean the curtains starting from either the top left or right hand corner using straight, continuous strokes from the top down. Repeat the process on the back of the curtains. 4. Place a cloth in the cleaning solution, wring out almost dry. Damp wipe the curtains to remove marks and stains. Rinse the cloth in clean water as often as necessary.
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SAFETY 1. Check the suction cleaner for safety, particularly plugs and cables. Do not plug suction cleaner in until it has been assembled and is ready for use. Do not plug in with wet hands. 2. Do not allow the cable to become taut at ankle height. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wipe interior and exterior of the suction cleaner with a clean cloth. Empty wash filter bag when full. 2. Wash out buckets, wipe with a clean cloth store upside down. Wash dusters and cloths, hang up to dry.
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EMPTY, DAMP WIPE ASHTRAYS, WASTEBINS TASK CODE 031
EQUIPMENT 2
Buckets Cleaning Agent & Dispenser Metal Waste Bin Bin Liners Colour Coded Cloths Protective Gloves Rubbish Sacks Warning Signs
PREPARATION AND PLANNING Ashtrays must be emptied into metal containers, to ensure rubbish sacks do not catch fire. Wastebins should be emptied and dirty bin liners replace at the commencement of each shift. The external surface of the bin wiped daily and the internal surface wiped once per week. METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in a bucket of water according to the manufacturers instructions adding the solution to the water. 3. Collect all the ashtrays from a section and place at assembly point. With a cloth empty the contents into the metal container. 4. Place a clean cloth in the cleaning solution and wring out almost dry. Damp wipe inside and out to remove marks and stains. Buff with a clean dry cloth, return ashtrays to their original position. 5. Place metal bins in a safe storage area. When full empty into bins. Waste bins 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in a bucket according to the manufacturers instructions adding the solution to the water. Fill the second bucket with clean water. 3. Empty bins and dirty bin liners into the rubbish sacks, replace bin liners where necessary. 4. Place a cloth in the cleaning solution and wring out almost dry. Damp wipe external surfaces of the bins to remove marks and stains.
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5. Once per week remove bin liners and damp wipe internal surface of bins. Rinse out cloths as often as necessary. Tie neck of rubbish sacks and place in the bins in the storage rooms. SAFETY 1. Ashtrays must be emptied into metal bin containers. The metal bin containers must be securely stored with the lids closed. 2. Protective Gloves must be worn. 3. Open door and spray the solution on the door from the bottom upwards, to include all the furniture. Wash the door from the bottom up. Rinse wipe the door with a clean cloth and the second bucket of water, working from the top down. 4. Repeat the process for the back side of the door and frame. Rinse the cloth as often as necessary n clean water. SAFETY 1. Wear protective gloves. Avoid splashing cleaning solution onto surrounding furniture. CARE OF EQUIPMENT 1. Wash trigger spray bottle, store upside down. Wash buckets, wipe, store upside down. Wash out cloths, hang up to dry.
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WALL & SOFFIT WASHING TASK CODE 032 EQUIPMENT Waterproof Overalls Protective Gloves Hard Hat Eye Shield / Visor Goggles Toe Tector Boots Face Mask Masking Tape Set of Platform Steps / or Mobile Tower Scaffold Hard Surface Cleaning Agents Protective Covers Plastic Sheeting if Applicable Abrasive Pads Buckets Wall Washing Machine if Applicable Circuit Breakers Spray Bottles Cloths PLANNING Operatives engaged to work on wall and soffit washing and working within 2 metres of the platform edge must take protection as described in the Contractors Working Manual. METHOD 1. Assemble check equipment, particularly plugs, cables etc. 2. Put on personal protective equipment. 3. Place warning signs. 4. Cover all electrical sockets with masking tape. 5. Place plastic sheeting next to the wall if required. 6. Remove furniture if possible, or cover with protective sheeting. 7. Erect access equipment. 8. If using ladders, they must be anchored at the bottom to avoid slippage. 9. Prepare cleaning solution according to the manufacturers instructions.
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10. Clean the walls and soffits by either: (a). Apply cleaning solution to the walls and soffits, working from the bottom to top, allow a short time for the solution to activate. Rinse wipe from top to bottom, leave the area as dry as possible. (b). Insert circuit breaker into the power socket, plug in the wall washing machine, then apply the cleaning solution, working from the bottom to the top. Allow a short time for the agent to activate. Rinse wipe from the top to the bottom, leave the areas as dry as possible. 11. Remove all drips and runs as they occur using a clean dry cloth. 12. On completion of the work dismantle the access equipment. 13. If applicable remove the plug and circuit breaker from the power socket. 14. Clean equipment and check for safety particularly plugs and cables. 15. Return all equipment to the designated storage areas. SAFETY 1. Wear all personal protective clothing, particularly hard hats, goggles and gloves. 2. Check electrical equipment, particularly plugs and cables, if damaged do not use. 3. Ensure circuit breakers are inserted into sockets before switching on the wall washing machine. 4. Do not plug the machine into the mains until it has been assembled and is ready for use. 5. The cable must be behind the machine at all times. 6. If possible work from ground level rather than using the access equipment. 7. Check access equipment before use and when moving from one area to another. 8. Cover all electrical sockets with masking tape. 9. Check condition of the walls and soffits prior to cleaning to ensure that the cleaning agent will not damage the surface. 10. Avoid splashing cleaning agent onto furniture and floor surfaces. CARE OF EQUIPMENT 1. Empty and clean the wall washing machine, wipe with a clean dry cloth. 2. Clean all equipment and wipe with a clean dry cloth. 3. Wash buckets, wipe with a clean dry cloth, store upside down.
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ERECT & DISMANTLE A MOBILE TOWER SCAFFOLD TASK CODE 033
EQUIPMENT
Personal Protective Equipment Hard Hat Warning Signs Castor & Leg Assembles Span Frames Horizontal Bracing Diagonal Bracing Stabilisers Trap Platform Platform Toe Boards Handrails Access ladder to suit finished platform height. PLANNING Safety If scaffold is erected within 2 metres of the platform edge protection must be sought. Following Client procedures. The erector must understand the following information. (a). With locked castor wheels the height of free standing mobile towers used outside should generally not exceed 3 times the length of the smallest side of the tower base. (b). The height of a mobile tower used indoors should generally not exceed 3 and a half times the length of the smallest side of a tower base. (c). Towers which exceed these recommended ratios should be tied into a building or structure, or fitted with stabilisers or guy ropes. Erecting Scaffold Tower 1. Put on personal protective equipment, including hard hat. 2. Place warning signs. 3. Check equipment for safety; do not use bent bracing spars. 4. Fit the four castor and leg assemblies to two span frames, turn outwards and lock. 5. Erect span frames and hold with horizontal bracing.
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6. Fit diagonal braces to span frames. 7. Fit stabilisers to corners of the span frames where necessary. 8. Adjust castor assemblies to correct level before continuing erection of the tower. 9. Erect second and third stages of the tower by following the above procedure. 10. When the correct height has been attained, fit safety spans, rails, platform and toe boards. 11. Position trap platform to suit access system. 12. Position and tie access ladder. Dismantling Scaffold Tower 1. Reposition the ladder and platform to a safe workable location. 2. Remove and lower safety spans, rails and toe boards. 3. Dismantle and lower third and second stages. 4. Dismantle and remove all remaining items. 5. Clean equipment and check for safety. 6. Return all equipment and warning signs to the designated store room, or return to the mobile crew vehicle. SAFETY 1. Wear all personal protective equipment. 2. Do not use corroded assemblies. 3. Do not use damaged assemblies. 4. Ensure wheels point outwards and are locked at all times when in use. 5. Ensure the tower is clear of people and obstacles when being moved from one location to another. 6. Do not exceed the recommended maximum height. 7. Ensure that the recommended height and length ratios are not exceeded. 8. Ensure the each stage of the tower is stable before commencing to erect the next stage.
CARE OF EQUIPMENT
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1. Keep all assemblies dry, do not store in the open air. 2. Keep wooden platforms and toe boards dry, do not store in the open air. 3. Store ladders horizontally. 4. Oil castor wheels, as recommended by the manufacturers.
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SUCTION CLEAN SOFT FURNISHINGS TASK CODE 034
EQUIPMENT 1
Suction Cleaner Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. 2. Suction clean, back side of back support of chair / seat using straight continuous strokes. Working from the top down. Repeat the process on the front side. 3. Suction clean the seat of the chair, working from the back to the front using straight, continuous strokes. Repeat the process on the underside of the seat. 4. Suction clean the feet or pedestal, working from the top down. SAFETY 1. Check the suction cleaner for safety, particularly plugs and cables. Do not plug in until it has been assembled and is ready for use. 2. Do not allow the cable to become taut at ankle height. 3. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wipe interior and exterior of the suction cleaner with a clean cloth. 2. Empty / wash the filter bag when full.
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FULL CLEAN COOKERS, OVENS AND FRIDGES TASK CODE 035
EQUIPMENT 1 1
Trigger Spray Bottle Stiff Hand Brush Bucket Cooker/Oven Cleaner Neutral Odourless Cleaning Agent & Dispenser Cleaning Agent & Dispenser Colour Coded Cloths Protective Cloths Protective Gloves Rubbish Sack Warning Signs
PREPARATION AND PLANNING Protective gloves must be worn at all times. Before cleaning cookers and ovens the appliances must be switched off at the mains and the fuses removed. All other appliances must be unplugged. When cleaning interior surfaces and shelving of fridges only neutral odourless cleaning agents are permitted so that food placed in the fridge does not become tainted. METHOD Cookers / Ovens 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in the trigger spray, according to the manufacturers instructions adding the solution to the water. Fill the bucket with clean water. Fill a sink with hot water adding the cleaning solution. 3. Remove grill rings, hob guards and oven shelves, place in sink and leave to soak. 4. Spray cleaning solution onto the cooker / oven, bob top and control panels. With a cloth clean the surfaces. Use the hand brush to remove stubborn marks and stains. 5. Place a clean cloth in a clean bucket of water, wring out almost dry and rinse wipe all the surfaces. 6. Open cooker / oven door and spray all internal surfaces and internal face of the door with the oven cleaner. Allow 3 to 4 minutes for the cleaner to activate. 7. With a clean cloth and stiff brush to remove stubborn stains clean the interior surfaces using straight continuous strokes.
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8. Place a clean cloth in the clean bucket of water, wring out almost dry, rinse wipe internal surfaces. Buff all surfaces with a clean dry cloth. 9. With the hand brush clean the grill rings, hob guards and shelving, rinse under running water. Buff with a clean dry cloth and replace. Buff exterior surfaces of the cooker / oven with a clean dry cloth. Change the bucket of water as often as necessary. Microwave Oven 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in trigger spray, according to the manufacturers instructions, adding the solution to the water. Fill the bucket with clean water. Open the oven door and remove the tray and turntable. 3. Spray internal surfaces and clean with a clean cloth. Spray external surfaces being careful near the control panel. Wipe with a clean cloth. Place a clean cloth in the bucket of water, wring out almost dry, rinse wipe internal and external surfaces. 4. Spray cleaning solution onto a clean cloth, clean the tray and turntable, rinse wipe with a well wrung clean cloth, buff all surfaces with a clean dry cloth, replace tray and turntable. Fridges 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in a trigger spray, according to the manufacturers instructions, adding the solution to the water. Fill a sink with hot water, adding the neutral odourless cleaning solution. 3. Switch fridge to de-frost mode. Remove shelves, salad tray and loose panels place in sink and allow to soak. Spray internal surfaces except the ice compartment. 4. Wipe the ice compartment with a clean dry cloth. 5. Place a clean cloth in a bucket of water, wring out almost dry, rinse wipe all surfaces. 6. Spray external surfaces, rinse wipe with a well wrung clean cloth. Buff internal and external surfaces with a clean dry cloth. 7. Clean trays, salad tray and panels with a clean cloth, rinse under running water, buff with a clean dry cloth and replace. Re-set fridge to normal setting.
SAFETY 1. Cookers / ovens must be switched off at the mains and the fuses removed. All other electrical equipment must be unplugged. Protective gloves must be worn.
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2. Neutral odourless cleaning solutions can only be used to clean fridges. 3. When using oven cleaner open windows for ventilation. 4. When using oven cleaner, operatives must wear face masks and dispose of the protective gloves once the task has been completed. CARE OF EQUIPMENT 1. Wash out trigger spray, wipe and store upside down. 2. Wash out bucket, wipe and store upside down. Rinse out hand brush, store head up. 3. Wash out cloths and hang up to dry.
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FULL CLEAN WASHHAND BASINS AND SINKS TASK CODE 036
EQUIPMENT 1 1 1 1
Trigger Spray Bottle Brush Pair Tweezers Stiff Hand Brush Cleaning Agent & Dispenser Colour Coded Cloths Protective Gloves Rubbish Sack Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in trigger spray, according to the manufacturers instructions, adding the solution to the water. 3. Remove objects from the basin / sink e.g.: soap. Remove hair from the plug, plughole and chain with the tweezers. 4. Spray the basin / sink both inside and out, tile surround, splashbacks, ledges, pipes and taps. Spray underneath the basin / sink. With a clean cloth, clean the underside of the basin / sink to include pies, ledges and sink supports. 5. Clean the tile surrounds, splashbacks, mirrors, ledges and pipes. Spray cleaning solution into the basin / sink, wipe with a cloth. Use bottle brush to clean the overflow. Turn on tap rinse out the cloth, wring out almost dry, and wipe all surfaces. Buff all surfaces with a clean dry cloth. SAFETY 1. Wash out bottle brush and tweezers hang up to dry. 2. Wash and rinse out trigger spray. Store upside down. 3. Rinse hand brush under the tap. Store head up. 4. Wash out cloths and hang up to dry.
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BROOM SWEEPING EXTERNAL HARD SURFACES TASK CODE 037
EQUIPMENT 1 1 1 1 1 1 1
Long Handled 24” Hard Broom Long Handled 12” Broom Long Handled Scraper Shovel Stiff Hand Brush/Bottle Brush Litter Grabber Barrow Protective Gloves Face Mask (if applicable) Rubbish Sack Warning Signs
METHOD Paths & Platforms 1. Assemble check equipment. 2. Pick up large items of litter with the grabber and place in the barrow. Sweep using the 24” broom. Stand behind the line of work and sweep forward. Use the 12” broom to cut in parallel to the edges. At the end of the path, platform, pick up litter / debris with the shovel. Place in the rubbish sack. 3. Use the scraper to remove chewing gum etc. Continue sweeping until all areas have been swept. Place full sacks in the barrow. When barrow is full, place bags in metal bins, in bin storage areas. Road Channels 1. Assemble check equipment. 2. Pick up large items of litter with the grabber and place in the barrow. Use the scraper to cut down weeds and loosen compacted soil / debris from side channels, kerb edgings and gullies. 3. Sweep with the 24” broom standing behind the line of work and working forward. At the end of the run or path, pick up litter / debris with the shovel. Place full sacks into the barrow. When barrow is full place sacks into the paladin bins. Courtyards, Playgrounds, Garage areas, Loading Bays, Car Parks etc 1. Assemble check equipment. 2. Pick up large items of litter with the grabber and place in the barrow. Start at a point furthest
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from the entrance. Sweep using the 24” broom standing behind the line of work, sweeping forwards. 3. Use the scraper to remove weeds and loosen compacted soil along the edges and in corners. Sweep to the entrance and pick up litter with the shovel. Place full sacks in the barrow. When the barrow is full place sacks in the bins. SAFETY 1. Protective gloves must be worn. 2. Do not leave equipment lying around. 3. Check handles are smooth (rough handles may cause splinters). 4. If sweeping in dusty or windy conditions wear a face mask. 5. Do not pick up litter with bare hands, especially around drains. CARE OF EQUIPMENT 1. Store brooms with heads up. When dirty wash and rinse and hang up to dry. 2. Wash and rinse the scraper and shovel, once a week. 3. Store litter grabber with the head up. 4. Wash and rinse the barrow out on a regular basis.
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SPILLAGE CLEARANCE HARD SURFACES TASK CODE 038
EQUIPMENT 1 1
Single Solution Mopping System Deck Scrubber Absorbing Granules Cleaning Agent & Dispenser Dustpan & Brush Face Mask Protective Gloves Clinical Waste Sack Rubbish Sack Warning Signs
METHOD Non-Clinical Spillage 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution, according to the manufacturers instructions adding the solution to the water. Sprinkle or pour granules onto the spillage, wait until solidified. Remove with dustpan and brush or scoop and place in rubbish sack. 3. Apply cleaning solution to the area. Mop using a figure 8 stroke with each pass overlapping. On asphalt or cobblestones use a deck scrubber to clean the area. 4. Tie top of sack and place in the metal bin in the bin storage areas. Clinical Spillage 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution, according to the manufacturers instructions, adding the solution to the water. Sprinkle or pour granules onto the spillage, wait until solidified. Remove with dustpan and brush or scoop and place in clinical waste sack. 3. Apply cleaning solution to the area. Mop using a figure 8 stroke with each pass overlapping. On asphalt or cobblestones use a deck scrubber to clean the area. 4. Tie top of clinical waste sack and dispose of according to Client clinical waste procedures and local bye-laws. SAFETY 1. When treating clinical waste protective gloves must be worn. If working in windy conditions wear
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a face mask. 2. All equipment used in treating clinical waste must be sterilised in a disinfectant solution according to the manufacturers instructions. 3. Wash all exposed skin that comes into contact with the granules before eating or drinking. 4. Use as little water as is necessary. 5. Do not leave equipment lying around. Check handles are smooth, rough handles may cause splinters. CARE OF EQUIPMENT 1. Remove mop head from handle, if applicable wash and hang up to dry. If re-assembled, store head up. 2. Wash mopping unit, wipe and store upside down. 3. Wash and rinse deck scrubber and store head up.
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LEAF CLEARANCE TASK CODE 039 EQUIPMENT 1 1 1 1
Long Handled Scraper Litter Grabber Shovel Rake Barrow Protective Gloves Rubbish Sacks
METHOD 1. Assemble check equipment. Put on protective gloves. 2. Pick up litter / debris with the grabber, place in the rubbish sack. Working in sections sweep up the leaves into piles, continue until all the area has been swept. 3. With the shovel pick up the leaves and place in rubbish sacks. Tie tops of sacks, and place in the metal bins in the bin storage areas barrow and take to the collection point. 4. Continue to next area and repeat the process. 5. Tie tops of rubbish sacks containing litter and place in metal bin. SAFETY 1. Protective gloves must be worn. Do not pick up leaves/litter with bare hands. 2. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash out barrow on a regular basis, oil wheels and bearings. 2. Check handles are smooth (rough handles may cause splinters). 2. Store the rake with the head up.
LITTER PICKING TASK CODE 040
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EQUIPMENT 1 1 1 1
Barrow Shovel (if applicable) Rake (if applicable) Litter Grabber Protective Gloves Rubbish Sacks
METHOD Grassed Areas 1. Assemble check equipment. Put on protective gloves. 2. Working in sections pick up litter / debris with the grabber and place in rubbish sack. If litter is excessive rake into piles, pick up with shovel and place in the sack. Repeat the process until the whole area has been cleared. 3. Tie tops of sacks and place in the metal bins in the bin storage areas. Flower Beds 1. Working in sections pick up litter / debris with the grabber and place in rubbish sack. Be careful of protruding branches. Repeat the process until the whole are has been cleared. 2. Tie tops of sacks and place in the metal bins in the bin storage areas. SAFETY 1. Protective gloves must be worn. Do not pick up litter with bare hands. 2. When working in and around platform flower beds be careful when working near the edge of platforms. CARE OF EQUIPMENT 1. Store the rake with the head up. 2. Wash out barrow on a regular basis, oil the wheels and bearings. 3. Check handles are smooth (rough handles may cause splinters)
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EXCREMENT REMOVAL (HARD, SOFT SURFACES) TASK CODE 041
EQUIPMENT 1
Single Solution Mopping System Absorbing Granules Dustpan & Brush or Scoop Face Mask Cleaning Agent & Dispenser Protective Gloves Clinical Waste Sack
METHOD Soft Surfaces 1. Assemble check equipment. Put on gloves and face mask. 2. Sprinkle or pour granules onto the faeces, wait until solidified. Pick up with the scoop, place in clinical waste sack. Pick up residual granules with dustpan and brush, place in sack. Hard Surfaces 1. Assemble check equipment. Put on gloves and face mask. 2. Prepare cleaning solution, according to the manufactures instructions, adding the solution to the water. 3. Sprinkle or pour granules onto the faeces, wait until solidified. Pick up with the scoop, place in the sack. Pick up residual granules with the dustpan and brush, place in the sack. 4. Apply cleaning solution to the area, and mop using a figure 8 stroke with each pass overlapping. Leave the floor as dry as possible. Dispose of the waste according to clinical waste procedures and local bye-laws, and MTL & Client procedures. SAFETY 1. The gloves and face mask must be worn. Do not pick up faeces with bare hands. 2. Wash all exposed skin that comes into contact with the granules before eating and drinking. 3. All equipment must be cleaned in a solution of disinfectant according to the manufacturers instructions. 4. Use as little water as necessary. Do not leave equipment lying around.
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5. Check mop handle is smooth (rough handles may cause splinters). 6. If protective gloves come into direct contact with the excrement, they must be disposed of immediately. CARE OF EQUIPMENT 1. Remove mop head from handle (if applicable) disinfect. If re-assembled store head up. 3. Clean mopping unit and store upside down. Clean all other equipment and return to the store.
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GRAFFITI, FLY POSTING REMOVAL EXTERNAL AREAS TASK CODE 042
EQUIPMENT 1 2 1
High Pressure Hose (if applicable) Buckets Wire Brush Protective Gloves, Face Mask, Eye Shield Colour Coded Cloths Graffiti Remover Brushes, Sponges Paint Stripper Paint Cleaning Agent & Dispenser Masking Tape Warning Signs
PREPARATION AND PLANNING When using the pressure washer to remove graffiti, the area must be cordoned off, to ensure that Client staff and passengers cannot gain access. When removing graffiti pay attention to the area immediately surrounding it. High pressure hosing apart from removing graffiti also cleans the surface. If the graffiti is followed letter by letter, without deviations there is a danger of repeating and strengthening the graffiti. In order to avoid sharp distinctions between a cleaned and uncleaned area it is important to reduce the pressure gradually away from the graffiti towards the edges. This method will ensure a softer blending as possible. METHOD 1 Assemble check equipment. Place warning signs. Fill buckets with water. Put on protective clothing. 2. Prepare cleaning solution according to the manufacturers instructions adding the solution to the water. Granite, Coarse Grained Rock 1. Apply graffiti remover with a brush from the bottom to top, and from the edges to the centre. Leave to activate for 15 to 30 minutes. 2. If using the pressure hose, hose off using 130 bar pressure, and if possible hot water at 90 degrees centigrade. Reduce pressure gradually away from the graffiti towards the edges working from the top down. 3. When using sponges or cloths, wash from the top down centre to edges with clean water. Rinse wipe with a clean dry cloth. If all the graffiti has not been removed, allow the surface to dry
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thoroughly and apply ghosting agent. Porous Marble, Bricks, Cement etc. When removing graffiti from these surfaces, it is important to succeed first time, as there is a risk the graffiti will be forced so far into the material it will be difficult to reach and remove. 1. Apply graffiti gel with a brush, allow to activate for 15 to 30 minutes. Hose off using 130 bar pressure and water at 90 degrees centigrade if possible. Reduce the pressure away from the centre towards the edges, working from the top down. 2. When using a wire brush to agitate the affected areas, great care must be taken not to damage the surface. Using a sponge wash from the top down working from centre to the edges. Rinse wipe with a clean dry sponge. Rendered Facades These surfaces are sensitive to high water pressures. Treat a small area to ensure the surface wall withstand the pressure. 1. Brush or spray on the graffiti remover, allow to activate for 10 to 20 minutes. Hose off using 50 bar pressure. It is advisable to use water at 90 degrees centigrade. Reduce pressure gradually away from the centre to the edges, working from the top down. 2. If using sponges or cloths wash from the top down, working from centre to edges with clean water. Rinse wipe with a clean dry cloth. Wood Paint and preservative coatings applied to wood are normally of organic composition. For this reason the coatings will be removed along with the graffiti, consequently the wood will need to be retreated. 1. Brush or spray on graffiti remover, leave to activate for 15 to 30 minutes. Hose off using 150 bar pressure, and if possible water at 90 degrees centigrade. Reduce pressure gradually away from the centre to the edges, working from the top down. The distance between the spray nozzle and any wooden surface must be more than 20 centimetres, otherwise there is a risk of splitting the wood. 2. Sponge off from the top down, working from the centre to the edges with clean water. Rinse wipe with a clean dry sponge. Re-treat any previously coated surfaces. Plastic Plastic surfaces are generally fairly delicate and can easily be damaged by most graffiti removers. Test a small area prior to applying the graffiti remover.
1. Spray graffiti remover onto a clean dry cloth and wipe over the affected area. Repeat as necessary, taking care not to leave the graffiti remover in contact with the surface for more than 2
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minutes. Rinse with water, or wipe over with. 2. Repeat as necessary. Wipe with a clean dry cloth. SAFETY 1. Check pressure washer for safety, particularly plugs, cables and hoses. Do not plug in until it has been assembled and is ready for use. When pressure washers are used the area must be cordoned off. 2. Be careful when using the pressure washer near light fittings or electrical points. All protective clothing must be worn. 3. Contain spillage’s with sand or absorbent cloth discard according to MTL & Client procedures and the COSHH Regulations. 4. In case of accidents follow the manufacturers instructions and seek immediate medical attention. Dispose of all used cloths, according to MTL & Client procedures. 5. If the jetting machine is left un-attended it must be unplugged and switched off. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash and rinse pressure washer and hoses. When not in use remove lance and hoses and store in a cool dry area. 2. Wash out brushes and sponges, rinse and hang up to dry. 3. Wash and wipe buckets, store upside down. 4. Wash out wire brush and hang up to dry.
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SNOW CLEARANCE (HARD SURFACES) TASK CODE 043
EQUIPMENT 1 1
Long Handled 24” Broom Shovel Snow clearing agent Protective Gloves
METHOD 1. Assemble check equipment. Put on protective gloves. 2. Shovel the snow to the sides of the footpaths and access areas to buildings to leave a traffic lane. Sweep traffic lanes to remove as much snow as possible. 3. Spread a suitable snow clearing agent on cleared areas either by hand or with the shovel. SAFETY 1. Protective gloves must be worn. 2. Take care when spreading the snow clearing agent, especially in pedestrian areas. CARE OF EQUIPMENT 1. Wash and rinse shovel, dry with a clean cloth. 2. Wash and rinse the broom. Store head up.
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Taking protection is the same procedure as Trackside Wall Cleaning Task Code S.A.1. 1. Assemble check equipment, place warning signs, put on protective clothing, face mask, goggles, etc. 2. Walk trackside and remove litter and debris from the bed with the litter grabber and place in the rubbish sacks. 3. Litter pick the length of the track according to the cleaning specification. 4. Dispose of the rubbish sacks according to MTL & Client procedures. SAFETY 1. Ensure current is switched off before commencing litter picking. 2. Wear all protective clothing issued, particularly toe tector boots, eye protectors, gloves and face mask. 3. Do not leave equipment lying on the track when the work has been completed. CARE OF EQUIPMENT 1. At the end of the shift, wash the litter grabber, wipe with a clean dry cloth, hang up to dry. 2. Oil the mechanism of the litter grabber once per week with a suitably approved agent.
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REMOVAL OF BIRD DROPPINGS TASK CODE 044 EQUIPMENT Single Solution Mopping System Broom Warning Signs / Barriers Dustpan & Brush or Scoop Face Mask Cleaning Agent & Dispenser Protective Gloves Clinical Waste Sack Pressure Washer (where practicable) METHOD 1. Assemble, check equipment. 2. Prepare cleaning solution according to manufacturer’s instructions adding the solution to the water. 3. Pick up with scoop where practicable or sweep with broom and collect via dustpan and brush system to place in sack. 4. Apply cleaning solution to the area and mop, using a figure 8 stroke with each pass overlapping. Leave the floor as dry as possible. 5. Dispose of waste according to Local Authority Regulations and in house Company Procedures. 6. Pressure wash affected area where practicable (eg not sub-surface station platforms). SAFETY 1. Ensure safety signs and barriers are in place before work commences. 2. Gloves and face masks must be worn during associated operations. 3. Ensure good hygiene at all times; wash hands at end of task before eating, drinking etc. or toiletry requirements. 4. All equipment must be cleaned in a solution of disinfectant according to manufacturer’s instructions. 5. Use as little water as necessary. 6. Do not leave equipment lying around during task or subsequently.
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7. Check mop and broom handles are smooth and devoid of splinter hazards. 8. Ensure everything is fully cleared before re-opening the cleaned area. CARE OF EQUIPMENT 1.
Remove mop head from handle (if possible) and disinfect. If reassembled, store head up.
2.
Clean all other equipment before return to store.
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ESCALATOR CLEANING TASK CODE 045 EQUIPMENT 1 Single Solution Mopping System 1 Dolly Mop & Handle 1 Bucket 1 Long Handled Scraper 1 Hand Scraper 2 Trigger Sprays & Bottles 1 Lobby Dustpan & Brush Pair of Protective Gloves Cleaning Agent & Dispenser Chewing Gum Remover & dispenser Colour Coded Cloths Rubbish Sacks Warning Signs PLANNING & PREPERATION Warning signs must be placed at the top and bottom of the escalator to ensure that it is not inadvertently switched on. Escalators must be isolated by the Client Supervisor, before the commencement of any cleaning tasks. METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in the mop bucket and the other bucket according to the manufacturers instructions, adding the solution to the water. 3. Prepare cleaning solution in one trigger spray bottle, according to the manufacturers instructions. 4. Prepare chewing gum remover solution in the other trigger spray bottle, according to the manufacturers instructions. 5. Using the trigger spray, spray chewing gum remover on the top and bottom tread plates, allow the solution to activate. 6. Using either the long handled or hand scraper, remove the chewing gum from the top and bottom tread plates, pick up loose chewing gum with the dustpan and brush, place in the rubbish sack. 7. Pick up all litter & debris on the escalator and place in the rubbish sack. 8. Dust the decking and balustrades of the escalator with the dolly mop using straight continuous
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overlapping strokes. 9. With the hand scraper remove all stickers from the decking balustrades & side walls of the escalator. 10. With the trigger spray containing the cleaning solution, spray where the stickers were allow the solution to activate. Remove backing residue with the hand scraper. 11. Place cloth in the bucket containing the cleaning solution, wring out almost dry. Damp wipe / clean the side walls, start from the bottom and work up, using straight overlapping strokes. 12. Place cloth in bucket containing the cleaning solution, wring out almost dry. Damp wipe / clean top of escalator decking, starting from the top of the escalator and working down, using straight continuous overlapping strokes. 13. Place Kentucky mop in wringer bucket, wring out almost dry. Damp mop / clean balustrades of escalator, starting from the top and working down, using straight continuous overlapping strokes. 14. Using a well wrung mop, damp mop top and bottom escalator treads. 15. When escalators are cleaned, clean all equipment and return to the store. 16. Place rubbish sacks in the metal bins in the rubbish storage areas. SAFETY 1. Ensure escalator is switched off & isolated before commencement of cleaning. 2. Warning signs must be placed at the top and bottom of the escalators. 3. Protective gloves must be worn. 4. Do not mix cleaning chemicals and solutions. 5. Check handles are smooth, rough handles may cause splinters. 6. Do not leave equipment lying around. CARE OF EQUIPMENT 1. Wash and rinse out trigger spray bottles, store upside down. 2. Wash and rinse out buckets, bucket and wringer unit, store upside down.
3. Remove mop heads from handles (if applicable) wash and allow to dry, if re-assembled store head up. 4. Clean long handled scraper, and store with the head up. 5. Wash out cloths and hang up to dry.
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LOW LEVEL CLEANING TASK CODE 046 EQUIPMENT 1 1 1
Radiator Brush Spray Unit Bucket Cleaning Agent & Dispenser Colour Coded Cloths Abrasive Pads Protective Gloves, Face Mask, Eye shield Masking Tape (if applicable) Warning Signs
METHOD 1. Assemble check equipment. Place warning signs. Put on protective gloves. 2. Prepare cleaning solution in the spray unit according to the manufacturers instructions, adding the solution to the water. Cover electrical sockets and plugs with masking tape. 3. Put on face mask and eye shield. With the spray unit spray the wall from the floor up to a height of half a metre above floor level to include furniture, fixtures and fittings. Allow the solution to activate. 4. Use the radiator brush to clean in and around pipes, banisters and railings. Remove stubborn marks on the walls with the abrasive pad. 5. Rinse wipe the wall using a clean cloth using straight, overlapping strokes working from the top down. When all areas have been cleaned, remove masking tape. Clean equipment and return to store. SAFETY 1. Wear protective clothing. Check suitability of the surfaces for the cleaning solutions to be used. Do not leave equipment lying around. 2. When using the spray unit expend excess pressure by releasing the valve before opening the tank.
CARE OF EQUIPMENT
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1. Wash spray unit inside and out, wipe with a clean cloth. Store upside down. Wash bucket, wipe and store upside down. 2. Wash radiator brush, hang up to dry. Wash out cloths and hang up to dry.
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LITTER PICKING TASK CODE 047 EQUIPMENT 1 1 1 1
Barrow Shovel (if applicable) Rake (if applicable) Litter Grabber Protective Gloves Rubbish Sacks
METHOD Grassed Areas 1. Assemble check equipment. Put on protective gloves. 2. Working in sections pick up litter / debris with the grabber and place in rubbish sack. If litter is excessive rake into piles, pick up with shovel and place in the sack. Repeat the process until the whole area has been cleared. 3. Tie tops of sacks and place in the metal bins in the bin storage areas. Flower Beds 1. Working in sections pick up litter / debris with the grabber and place in rubbish sack. Be careful of protruding branches. Repeat the process until the whole are has been cleared. 2. Tie tops of sacks and place in the metal bins in the bin storage areas. SAFETY 1. Protective gloves must be worn. Do not pick up litter with bare hands. 2. When working in and around platform flower beds be careful when working near the edge of platforms. CARE OF EQUIPMENT 1. Store the rake with the head up. 2. Wash out barrow on a regular basis, oil the wheels and bearings. 3. Check handles are smooth (rough handles may cause splinters)
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DRY MOP SWEEPING TASK CODE 048 EQUIPMENT Personal protective equipment Warning Signs Circuit Breaker Dry Mop Sweeper Suction Cleaner Dust Pan and Brush Scraper Plastic Sack METHOD For Dry Floors only: 1. Put on personal protective equipment 2. Assemble equipment, check suction cleaner plug, cable and inside for safety. 3. Place warning signs 4. Ventilate area, if appropriate 5. Insert circuit breaker into power socket. 6. Remove any chewing gum with scraper 7. Sweep using a continuous stroke (straight or figure of eight), over lapping passes. Ensure mop head is in contact with the floor at all times and a leading edge is maintained. Sweep under heavy furniture, move lighter furniture and replace. 8. Use dust pan and brush in corners. 9. When sweeping large areas collect dirt with pan several times. 10. If mop sweeper becomes full of dirt clean it using a suction cleaner 11. Cover all areas systematically 12. When finished remove soil from floor with a dust pan and brush and remove soil from mop sweeper with a suction cleaner 13. Re and close move plug and circuit breaker from socket and recoil suction cleaner cable. (check cable for nicks and damage to plug) 14. Clean equipment and check for safety 15. Return equipment including warning signs to store and close ventilation if appropriate.
Safety 1. Wear personal protective equipment 2. Check electrical equipment, particularly plug and cable
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3. Ensure circuit breaker is in power socket before inserting the suction cleaner plug 4. Do not leave mop sweeper lying about 5. Check that mop handle is smooth (rough handles may cause splinters) 6. When cleaning several rooms pick up dust after each room 7. Do not move dust from one room to another Care of equipment Store mop sweeper with head up. When Dirty, wash mop sweeper head, rinse and hang to dry.
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STRIP DRY AND RE APPLY EMULSION POLISH TASK CODE 049
EQUIPMENT Personal Protective Equipment Warning Signs Circuit Breaker Appropriate rotary floor machine with anti splash skirt Drive disk and relevant pad Wet suction machine Stripping Agent Measuring apparatus Hand or long handled edging tool and abrasive pad Bucket and cloths A plastic protective square Acetic Acid Ph indicator paper Water based polish Polish applicator and tray or suitable mopping unit Two mopping units and two mops Buffing pad or brush Dust Control Mop METHOD 1. 2. 3. 4. 5. 6. 7.
Put on personal protective equipment Assemble equipment, check electrical equipment for safety particularly plugs and cables. Place warning signs Inset circuit breaker into power socket before inserting machine plug Ventilate the area if appropriate Prepare stripping solution in a bucket according to manufactures instructions Apply stripping solution by mop over an area of about 10m2, paying particular attention to the edges 8. Allow to soak for 5 mins 9. Commence stripping the edges first using the edging tool, paying particular attention to the corners 10. Machine scrub starting furthest from the door working in an overlapping pattern 11. Ensure bucket is always behind line of work and machine cable is behind machine and not lying in water 12. Repaet 7-11 until whole surface has been done 13. After scrubbing place machine onto a plastic square 14. Remove splashes from walls skirtings and furniture as they occur 15. Remove slurry with wet suction machine starting on a dry area and moving onto a wet area 16. In a mopping unit bucket prepare a solution of acetic acid in water. Rinse the floor well then remove liquid with wet suction machine. Check ph of floor using indicator paper. If more
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than 9 repeat the rinsing process and test for the PH neutrality(ph7) 17. When the floor is clean and neutral allow to dry 18. Apply first coat of polish thinly and evenly to with in 100mm of the skirting, using the applicator. Start at the furthest corner from the door. Avoid splashes on the skirtings. 19. Allow to dry hard 20. If applicable buff then remove surface dust with dust control mop 21. Apply a second coat at right angles to first coat up to the skirting 22. Allow both coats to harden 23. If applicable buff then remove surface dust with dust control mop 24. Remove plug and circuit breaker from power socket and recoil machine cable 25. Clean equipment and check for safety 26. Return materials to store 27. When floor completely dry return the warning signs to store and close ventilation, if appropriate. SAFETY 1. 2. 3. 4. 5. 6.
Wear personal protective equipment Check electrical equipment and especially cables and plugs Ensure circuit breaker is in socket before inserting a machine plug Do not plug a machine in until it has been assembled and is ready for use Do not splash stripping solution or polish Cables must be behind machines at all times and out of water Stripping solution bucket must be behind the line of work 7. Do not allow cables to become taught at ankle height 8. When not in use leave rotary floor machine handle in upright position
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BONNET MOPPING TASK CODE 050
EQUIPMENT Personal Protective Equipment Warning Signs Circuit Breaker Rotary floor machine with tank or gear press unit or hand spray Drive Disc Bonnet Mops Cleaning Agents Measuring Apparatus Bucket Abrasive Pad Cloth
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
Put on personal protective equipment Assemble equipment Place warning signs Ventilate the area if appropriate Insert circuit breaker into power socket before inserting machine plug Prepare cleaning solution according to manufacturers guidelines Remove marks from floor surface and clean corners using cloth and abrasive pad before commencing to bonnet mop Dispense some cleaning solution from the tank ensuring thst the floor and bonnet are not over wet(if tank not fitted dampen the disc before fitting Commence bonnet mopping the floor using an overlapping pattern to ensure the whole area is covered Clean adjacent to skirting’s by cutting in parallel to skirting’s Position the cable behind the line of work to ensure it is not caught up by the bonnet or tripped over Clean the whole floor turning the bonnet over cleaning or replacing it if it should become dirty Remove plug and circuit breaker from power socket and recoil machine cable Clean equipment and check for safety Return equipment to material stores When floor is completely dry return warning signs to store and close ventilation, if appropriate
SAFETY
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1. 2. 3. 4. 5. 6. 7.
Wear personal protective equipment Check electrical cables Ensure circuit breaker is in power socket before inserting plug into machine Do not plug in machine until ready for use Cable must be behind machine at all times Do not allow cable to become taut at ankle height When not in use leave rotary floor machine handle in upright position.
CARE OF EQUIPMENT Wash bonnets after use Empty machine tanks and flush clean Wash bucket and wipe store upside down Always remove disk drive from under machine otherwise it may become distorted HAZARD WARNING SIGNS: It is a legal requirement to provide hazard warning signs where work is being undertaken to safeguard Company and Client Staff and, where applicable, the general public and visitors to site.
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Notes extract from the H & S Policy 10.
Individual Responsibilities.
Apart from the duties and responsibilities previously outlined, each and every member of MA Cleaning is required to take reasonable care of the health, safety and welfare of themselves and others who may be affected by their acts or omissions whilst at work. Furthermore: a. All members of MA Cleaning are required to obey orders issued in respect of any duty or requirement imposed on their Directors or on them as individuals, by or under any relevant statutory provisions or HSE instructions. b. All employees are required to follow instructions and co-operate positively in respect of any duty or requirement imposed on their head or director of establishment, or on them as individuals, by or under any relevant statutory provisions or HSE instructions. c. Employees must not intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare in the pursuance of any of the statutory provisions by the MA Cleaning.
11.
Specialist Appointments.
The following specialist appointments have responsibilities relating to aspects of health and safety:
a. Health and Safety Advisor. The Health and Safety Advisor is responsible for providing health and safety advice to the Managing Director, Service Delivery Managers and Departmental Safety Representatives. The post holder must have attended an appropriate course and hold a recognised formal health and safety qualification.
12.
Service Delivery Managers SDM’s.
SDM’s are responsible for the implementation and maintenance of this safety policy within their portfolio. They may appoint a departmental or site safety representative to assist them if necessary with the implementation and monitoring of health and safety. The SDM will ensure that the Company policies on Health & Safety are applied at departmental level including ensuring availability of appropriate resources in terms of equipment, trained and capable personnel.
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In addition the SDM will ensure the following areas of the policy have been addressed:(1) General risk assessments. (2) COSHH risk assessments. (3) Workplace risk assessment. (4) Work equipment assessments. (5) Manual handling operations risk assessments. (6) Display screen equipment assessments. (7) Personal protective equipment assessments. (8) First aid assessments. (9) Advise if noise assessments are required.
15.
Health and Safety Information for Employees.
Every office/department is to maintain a health and safety notice board or site assignment book. This must be kept up to date and have a minimum of the following information: (1) Health and Safety Policy Statement (2) Name and Telephone numbers of SDM and/ or Safety Representative. (3) Fire and Security Procedure. (4) (First Aid arrangements) or equivalent. (5) Accident and Hazard reporting procedure. All staff working on site must read the Method Statments and sign below to confirm this
Name
Date
Signature
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Name
Date
Signature
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