WE’D LOVE TO HEAR YOUR STORIES…
We welcome our members to send us any stories to include them in future editions… send our editors any of the below:
• Any fundraising achievements
• Any volunteering or community support you have provided
• Or let us know if there is any specific advice or content you would like us to talk about? Maybe protection online or digital advice…
Send us your content, details and any photos or images… we’d love to hear from you.
Contact the team: members@harpendenbs.co.uk
Or via post: Editorial team, Harpenden Building Society, Mardall House, 9-11 Vaughan Road, Harpenden AL5 4HU
A little bit of housekeeping…
In addition to any regulatory communication we may send you regarding your savings account(s) or mortgage - we deliver two categories of email communication to members…
Membership messaging
• Mutual e-magazine
• Membership email campaigns
• Improvements or upgrades to our service to members
• Customer surveys
• Opportunity to review on Smart Money People
WHY AM I RECEIVING MUTUAL E-MAGAZINE FROM HARPENDEN BUILDING SOCIETY?
We are proud to be an independent Mutual Building Society. The moment you successfully open a personal savings account with us, or take out a mortgage, you become a member. That is why we have decided to launch this e-magazine.
We believe the content within each issue is a benefit to our members; containing regular information
Marketing campaigns
• Can include promotion of our products
• Product launches and criteria changes
regarding our services, our latest news, community and fundraising activity, online protection and digital advice and raising awareness of any topical news or awareness days or months.
HOW REGULARLY WILL I RECEIVE EACH ISSUE?
We aim to produce and deliver on a regular basis and also provide you with frequent email campaigns in between issues - containing content we believe is informative and a benefit to our members.
IS MUTUAL E-MAGAZINE JUST A MARKETING CAMPAIGN FROM HARPENDEN?
No absolutely not. We consider the e-magazine and any related email campaigns associated with relevant content as membership messagingwe won’t constantly bombard you with information promoting our products. However at times we may occasionally inform members about our product range and explain savings products in general.
I HAVE RECEIVED MEMBERSHIP AND/OR MARKETING CAMPAIGNS FROM YOU… HOW DID YOU GET MY EMAIL ADDRESS AND WHY ARE YOU SENDING THESE EMAILS TO ME?
We had your email address on record from previous correspondence with you or at your account opening stage and for marketing campaigns - your current preferences were set to opt in to receive. The communication we send to you we believe is a benefit to our members – however, if you would like to unsubscribe - you can unsubscribe
using the information at the footer of all campaigns we send - and you can select your preferences of the communication you wish to receive from us.
Please allow up to 15 working days for your preferences to be updated.
WHERE CAN I VIEW YOUR PRIVACY NOTICE?
It is easily available to view at the footer of our website - www.harpendenbs.co.uk
CAN I BE SENT A PRINTED VERSION OF MUTUAL E-MAGAZINE?
OR RECEIVE A LARGER FONT PRINTED VERSION?
Get in touch with the team at members@harpendenbs.co.uk –and we will see what we can do.
Please note: We may still occasionally email you if we need to notify you directly about your account(s). We are obliged to deliver any regulatory communication to a customer when/where necessary. Any regulatory communication would still occur despite any previous unsubscribes to any form of email communication.
e-magazine survey
Mutual is our brand-new e-magazine for you, our members. Mutual will update you with our latest news and provide informative and topical content which we feel will be of interest and value to you.
We’d really appreciate it if you can take the time to complete the survey on the link below. Your feedback will provide us with valuable insight and will be reviewed by the editorial team.
Thank you for completing our survey.
Complete the survey
*Smart Money People - prize draw
Prize draw terms and conditions: There is no cost to be in with the chance of winning £100; simply complete the online feedback form including your contact details, or alternatively you can complete a form after receiving a service in one of our branches. The email address or phone number you provide may be used by us to respond to your reviews, so we can further improve your experience with us, but will not be used for marketing purposes.
The prize will be allocated by cheque on a monthly basis and the winner will be notified by email or telephone within five working days. The closing date for completed feedback is the 26th of the month prior to the draw e.g. 26th February will be the closing date for the draw in March. The winner’s identity will remain confidential unless you give explicit consent otherwise. You must be aged 18 or over and entries are limited to 1 per customer, per month. Employees and board members of Harpenden Building Society are not eligible to enter.
