Strengthening the Core Expanding

our Horizons

Providing Reliable Services and Value-Added Expertise Globally

The SATS Group, a global leader in ground handling, cargo, and passenger services, and Asia's pre-eminent provider of food solutions is witnessing a remarkable revival of the global air travel and cargo landscape in 2023. As the aviation industry rebounds, we continue to embrace opportunities, overcome challenges, and strategically expand our cargo handling capabilities in Singapore and across our global network.

Find out more at sats.com.sg

Enhancing Operational Excellence

The Group leverages our global network benefit to build visibility of performance data across the world to provide our customers with a consolidated view of key metrics which are essential for them to manage their cargo business from end to end. Harnessing this capability, we develop value-added products and services for strategic customers across a broad segment of the industry from airlines to freight forwards and eCommerce players that will enable SATS to scale our business.

With Singapore as a key pillar for our growth strategy, we will continue to strengthen our capabilities in our home market.

In the coming years, we will continue to enhance operational excellence through productivity, streamlining operations, and cutting-edge technology such as real-time monitoring tools that meticulously track apron processes across our terminals.

We are excited to see the implementation of a new digital ground operating system, G-Ops, that allows tracking of key under wing operational milestones of our apron processes in real time. The performance metrics captured by the system will enable us to drive continuous improvements across our ramp operations for higher services performance, productivity and volume management.

To keep up with the ever-changing aviation environment, SATS is constantly looking at new, breakthrough concepts to improve our capability development. The recent introduction of a rollertrack conveyor system for narrow-body aircraft transforms the way we process baggage and cargo, enhancing efficiency and ensuring the safe handling of cargo.

Specialised Cargo Handling

We are also proud to be the world's first ground handler to achieve the IATA Lithium Battery certification in Hong Kong, Indonesia and Singapore, highlighting our competency in the handling of lithium batteries in order to help our customers meet safety regulations for dangerous goods.

One of our newest subsidiaries, Hong Kong’s Asia Airfreight Terminal (AAT) has increased our capability to serve more cargo volume and is operating AAT Coolport – the first on-airport cold chain facility in Hong Kong that allows for improved handling of perishables and other temperature sensitive products.

In the fast-paced world of ground handling and cargo services, we prioritise efficiency, value-added services, and precision in order to provide our customers with an unparalleled level of coordination and service.

Extending our Global Presence

In 2023, we embarked on a transformative journey with the acquisition of Worldwide Flight Services (WFS). This strategic maneuver has transformed us into a global gateway service provider, serving over 210 locations across 27 countries. This expansive footprint, spanning Asia Pacific, Europe, the Middle East, Africa, and the Americas, strategically positions us for scalable growth.

WFS, now a member of the SATS Group, continues to score a number of strategic partnerships that exemplify our commitment to excellence. This includes the commencement of a 15-year license to operate an international cargo and cold chain handling operation at Kempegowda International Airport in Bengaluru India. Since then, we have signed handling contracts with 20 global airlines to operate out of the terminal.

Coupled with the Group’s ongoing construction of an integrated multi-modal cargo hub in Noida, India, the partnership marks a watershed moment for our operations in India, further enhancing our cargo handling capabilities in India and the region.

We expanded our footprint in the United States with the expansion of cargo terminal capabilities at Chicago O’Hare International Airport and constructed a new cargo terminal at Adolfo Suárez Madrid-Barajas Airport in Madrid, reinforcing our commitment to seamless global connectivity.

Unlocking Regional Potential in Food Solutions

On the food solutions side of the business, we provide quality food solutions sustainably through continuous innovation and robust supply chain management. Our unwavering commitment to delivering food solutions sustainably, backed by a relentless pursuit of innovation and a resilient supply chain management system, has carved out a niche for us in the market. What defines us, is not just the quality of our services but the genuine, heartfelt dedication to our customers and the infusion of technology into every facet of our operations.

Connecting with a Purpose

The SATS Group’s purpose is to feed and connect communities, a mission that underpins every action we take. As we expand our reach across continents, we are unwavering in our commitment to developing our most valuable asset - our people. They are the heart and soul of our operations, driving innovation and excellence in the pursuit of our purpose. Through continuous learning and development, we ensure that our teams remain at the forefront of industry trends, equipped to provide nothing but the best to our customers.

With our extensive global presence, advanced technology, and unwavering partnerships, we are poised to make a positive impact on people's lives globally. As we pursue further growth, invest in our team's development, and establish new benchmarks in the industries of gateway services and food solutions, the SATS Group stands resolute as a driving force for advancing progress in these fields.

Lufthansa Group hosts Sustainability Day in Singapore

Europe’s largest airline group, the Lufthansa Group, hosted more than 160 guests on 24 August to discuss the future of sustainable aviation at the Pan Pacific Orchard in Singapore. The event brought together representatives from the government, airlines, airport authorities, educators, and airplane manufacturers to discuss how the aviation industry is quickly responding to evolving market demands and offering customers sustainable choices.

The event highlighted several innovations, including sustainable aviation fuel and carbon-neutral ‘green fares,’ which were availed by more than 200,000 passengers within the first 100 days, the carrier said. Whilst these fares are pricier, Lufthansa hopes to replicate the same reception in Asia Pacific in the near future for intercontinental routes. The airline also presented its aeroshark technology which allows reduced emissions in the air by replicating shark skin on aircraft.