تنمية مهارات الاتصال الفعال و نظم إدارة المخاطر edited by hassan zayed

PETROSAFE Petroleum Safety & Environmental Services Co.

An Egyptian Oil Sector Company

TP/AI/TW/V1.0/04

PETRO SAFE

2005 - 2004

PETROSAFE

Petroleum Safety & Environmental Services Co.

TP/AI/TW/V1.0/04

PETRO SAFE

TP/AI/TW/V1.0/04

PETRO SAFE

P E T R O S A F E

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P E T R O S A F E

Hazard :

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Risk

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P E T R O S A F E

Risk Assessment

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Losses

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P E T R O S A F E

Risk Control

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Risk Management

P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

: Job Hazard Analysis Worksheet JHA Number: _______________

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Job Description: ____________________________________________________________________ Step 1._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 1.

Step 2._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 2.

Step 3._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 4._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 5._____________________________________________________________________________

Step 3.

Step 4.

P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

Job Hazard Analysis Worksheet JHA Number: _______________

Page ____ of ____

Control Measure(s) Required ______________________________________

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Step 2._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 3._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 4._____________________________________________________________________________ Hazard(s) _____________________________________

Control Measure(s) Required ______________________________________

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Step 5._____________________________________________________________________________

P E T R O S A F E

Safe Operating Procedure JHA Number: _______________ Job Description: ____________________________________________________________________

______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Supervisor Signature: ________________________________________ Date: _________________ Employee Signature: _________________________________________ Date: _________________

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P E T R O S A F E

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P E T R O S A F E

(Change (Definition)

(Process) (Unfreezing)

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(Changing)

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(Refreezing)

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P E T R O S A F E

Change Management

?What about the iceberg

P E T R O S A F E

WAYS OF CHANGING 4

P E T R O S A F E

THE « DRIVER » TOOL

(Duration( 2 months or 2 years (..…Rythm(regular, chaotic (Intensity(big quick move? or long transition (Velocity( how fast (Efforts(required Resistance

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P E T R O S A F E

THE « SPECTRE » TOOL

S…ociological P…olitical E...conomical C...ultural T...echnology R...essource E...cology

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P E T R O S A F E

THE DYNAMICS OF CHANGE

(Involvement) ( Integration) (Recognizing)

( Experimentation)

(Pressures) (Skepticism) (Calling into question) (Informing)

(The unknown) (Supporting)

(Insecurity) (Resistance)

(Giving feedback)

(Listening)

P E T R O S A F E

Phases of of Change Change)) ((Phases

(Unfreezing)

(Act 1) :1    

   

(Changing)

(Act 2) :2 

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(Refreezing)

(Act 3) :3    

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P E T R O S A F E

PREPARATIONS FOR CHANGE

(Definition)

(Procedure)    

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P E T R O S A F E

A CHANGE PROCESS

(Determining Factors) (Change process)

P E T R O S A F E

..………P

THE…... 4 P

PURPOSE

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PICTURE

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PLAN

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PART

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P E T R O S A F E

MISTAKES 8 Not Establishing a Great Enough Sense of Urgency 1 . Not Creating a Powerful Enough Guiding Coalition 2 . Lacking a Vision 3 . Undercommunicating the Vision by a Factor of 10 4 . Not Removing Obstacles to the New Vision 5 . Not Systematically Planning for and Creating Short- 6 . term Wins Declaring Victory Too Soon 7 . Not Anchoring Changes in the Corporate Culture 8 .

P E T R O S A F E

MANAGING CHANGE

P E T R O S A F E

RESISTANCE

(Significance) (Definition)  

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P E T R O S A F E

SOURCES OF RESISTANCE TO CHANGE (Connected with personality)

(Connected with the way change is brought in )

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(Connected with the social system)

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P E T R O S A F E

ROLE OF MANAGEMENT -

1 4

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ROLES 

(Change Agent)

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(Management)

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(Consultant)

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(Target Audience)

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P E T R O S A F E

COMMUNICATION what works….

WHAT

WHO • CEO/President supervisor

• •

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( The Purpose(why (The Vision(where (The Scope(what, How&when The Objectives The Risk of Not Changing (?The Benefits(what’s in It for Me The Impact on Job Security What Is Expected Up-dates on the Performance of Change

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P E T R O S A F E

KEY CONCEPTS

(Guidance)

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(Phases)

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(Roles)     

(Nature)    

(Process) 

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(Management)  

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P E T R O S A F E

KEY QUESTIONS          

P E T R O S A F E

THE MECHANICS OF CHANGE

P E T R O S A F E

USEFUL PRINCIPLES       

P E T R O S A F E

DO NOT FORGET (Why)

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(Meaningful)

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(What)

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(What’s in it for them

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(How)

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P E T R O S A F E

(Objectives) (Objectives)

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

EFFECTIVE SPEAKING 

: Message Content  • • •

P E T R O S A F E

Message Delivery 

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P E T R O S A F E

Message Delivery 

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

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P E T R O S A F E

Unspoken Communication

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P E T R O S A F E

Unspoken Communication ď ą

P E T R O S A F E

Unspoken Communication 

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P E T R O S A F E

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