Unlock The Power Of Texting

How much time do your employees spend trying to respond to customer inquiries, contact customers about work order updates, and receive timely payment once an order is processed or a job is complete? Given how valuable each minute of time is at your dealership, especially during busy season, it’s important to find ways to save time and complete regular tasks faster.

Here’s how dealerships are solving this challenge with a communication tool like TargetCRM from Ideal.

Eliminate Phone Tag

Text messaging has become a popular tool for dealerships to communicate with customers more effectively. With two-way texting you can reduce voicemails by up to 80% and engage customers more easily, strengthening your sales and service—even in the off-season.

Send Targeted Promotions

An automated sales and marketing platform, like Ideal’s TargetCRM, can help turn one-time customers into repeat buyers—all year round. You can engage with customers through targeted text messaging and emails based on their purchase history, distance, and other personalized factors.

For example, if a customer purchased a chain saw from you, you could send them targeted promotions related to chain saw oil, accessories, or attachments, all with a few simple steps.

Automate Service Updates

By automating processes such as work order updates, you can free up your technicians’ time as they don’t need to spend as much time calling the customer. A service manager or technician could spend three minutes on average calling a customer when their work is complete, but by automating this process, you can save roughly five hours a week!

Get Paid Faster

Make pre-selling and receiving deposits easier by giving customers the flexibility to pay on a mobile device using credit card and ACH. With this secure, mobile-optimized feature you can collect payment quickly and make every day pay day.

TargetCRM also integrates with Ideal, so you can avoid double entry by leveraging the information you have directly from your DMS.

Visit idealcomputersystems.com/ targetcrm.