Mandarin Oriental, Bodrum

Ersev Demiröz General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

Actually, I am not sure to call it challenge but the biggest thing for us to seek for better and perfection for each season. It is our main principle to renew our services for each season with surprising innovations. So, this is the most challenging thing for us not to repeat ourselves and always offer for unique experience and services.

What makes the hotel really special?

There so many components come together to have blend of perfection. Location is the first for sure. Surrounded by the crystal blue waters of the Aegean Sea, in an impressive coastal setting, at Paradise Bay, Mandarin Oriental, Bodrum hosts of unique experiences, thrilling activities and unmissable offers for a memorable, sun-soaked holiday. The resort’s 132 Rooms, Apartments, Suites, and Villas provide the largest accommodation in the area, all with stunning sundecks, terraces or balconies, and many with private gardens and infinity edged pools. Carefully curated selection of restaurants and bars showcase innovative and gastronomic cuisine, while the 2.700 sqm Spa introduces the Group’s awardwinning spa concepts together with holistic signature treatments and a range of wellness programs. In addition, the diverse event spaces, a sandy beach, and extensive leisure facilities bring a level of sophistication and elegance, making this the perfect luxurious hideaway retreat for discerning travellers. And of course, our legendary service is one of the most distinguished features of us. We are great team highly motivated and devoted to our work. All my colleagues have strong attachment with their job from deep of their heart and approach our guests with a sense of real Turkish hospitality. So, we have a fantastic product and property, however we have a fantastic team that makes our service legendary and perfect.

How do you prepare now to remain relevant and in-demand in future?

As I mentioned previously, each season is a new beginning for us to improve ourselves to add new services and launch innovations for our guests. Moreover, to adapt trends and even to foresee the expectations and anticipate the needs of our guests (which is one of our brand pillars) help us to be prepared. One of the most important thing is of course to invest on people, to our team. The development of our team members is our priority, So, most of our colleagues at operational departments being assigned to our sister hotels all around the world during our seasonal closure to have the opportunity to get a vision of different aspects and different cultures. So, this is the way how we achieve diversified mindsets and approach to get the perfect blend of service quality as well as to support sustainability at our work culture.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur has always been a very good partner for us liaise with our perception of hospitality and quality. So, I believe this association will lead a way to have more productive business and brand equity for both sides.

W: www.mazaganbeachresort.com