Conrad Manila

Fabio Berto General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

To maintain market leadership is a big challenge but also a great opportunity. Having a better understanding of consumer demands is a continuous challenge especially for the hospitality industry. And this is no surprise as technology and internet have made guests more demanding.

Conrad Manila takes pride in its bespoke service, providing guests with authentic experiences. Investing in training our team members and keeping them fulfilled allows them to provide our guests with inspired and efficient service. Our team members demonstrate their hospitality by getting to know the guests, listening to their stories, and making an authentic connection with them. Our people act with purpose, we embrace our authentic selves and ultimately, we strive to deliver luxury experiences to our guests and patrons.

What makes the hotel really special?

Conrad Manila, the premier haven for smart luxury by Manila Bay, is a market leader. With its unique exterior features that mimic the waters of Manila Bay, its location is the best to enjoy the panoramic views and stunning sunsets.

With exceptional amenities, the hotel features three upscale dining outlets, an award-winning luxury spa, an outdoor pool, and a veranda that serves as a great weddings venue. It is fitted with a pillar-less Grand Ballroom that can accommodate up to 1,000 guests, as well as five other multi-functional event spaces, all equipped with modern A/V technology, high-speed Internet access, and intelligent lighting. The property also treats its guests with contemporary décor, including the biggest art collection of 766 artworks by Filipino art masters.

For the past six years of operation, Conrad Manila has earned 132 industry awards and recognition for its facilities, programs, customer services, and team members.

But what truly sets us apart is our people. Our team members take hospitality to heart it’s not just their job, it’s their passion. They leave the HILTON values (Hospitality, Integrity, Teamwork, Ownership, Now). One can see this in each of their genuine smiles when they greet guest “Hello”, and when they anticipate guests’ needs. At Conrad Manila, we are proud to say that our team members intuitively provide exceptional guest service.

The team members are proud to uphold the brand pillars that Conrad Manila stands for – empowering, passionately serving and creating positive impact to our guests. One can see how the team members help our guests to discover the destination’s treasures, may it be through our culinary creations, festivities, and culture.

Conrad Manila has a strong Corporate Social Responsibility program that adheres to environment, social, and government initiatives. Conrad Manila is a US Gold LEED certified hotel.

We promote and uphold Diversity, Equality and Inclusion (DEI) among our guests and team members

How do you prepare now to remain relevant and in-demand in future?

Investing in the NOW allows us to remain relevant in the next years. We have invested in digital innovations aligned to our paperless campaign prepandemic. This became handy as the world transitioned to digital where even food delivery is through our phones. Through the award-winning guest loyalty program Hilton Honors, the nearly 123 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay from their smartphone.

Like how we are then and now, Conrad Manila is committed to its programs and endeavors which have been proven as factors of being a market leader: involving our facilities, operational thrusts, team engagement, and focus on outstanding luxury service