Premier Residences Phu Quoc Emerald Bay Managed By Accor

Karim Mezia General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

One of the current challenges is the number of hotels and resorts available in Phu Quoc, it is a highly competitive and oversaturated market. We know the guests have a high demand for the standard of service and the experience of their holiday since a holiday is more than a lifestyle, but it is a way to spend time with friends and family to create memorable experiences. This is why we focus very closely on our service quality and offer a wide range of activities to attract new and repeated guests to stay with us.

water that can count the pebbles on the sea floor.

What makes the hotel really special?

Premier Residences Phu Quoc Emerald Bay Managed by Accor is situated on Khem Beach as the Top World’s 50 Best Beaches by Flight Networks 2018, the beach is renowned for sand as fine as talcum powder and very clear

Furthermore, the resort offers a wide range of activities and dining experiences in the south of Phu Quoc as an entertainment hub. This includes the quarter event for Lifestyle@Residences which brings different cultural experiences to guests who will not naturally visit, it showcases the new talented generation from the country. Our guests can truly “live in style” here – from staying at our youthful and modern designed rooms, suites, or apartments with expansive views looking over the emerald sea, to enjoying the delightful culinary experiences at one of our stylish restaurants or bars and lifting their spirits up with our astonishing recreational activities or entertainment.

The location of the resort brings easy accessibility with only 5 minutes’ drive to the latest attraction in Sunset Town from the resort such as Kiss The Star show – a multimedia art show in a vortex concept.

How do you prepare now to remain relevant and in-demand in future?

We are constantly adapting to the needs of the guests with the use of technology. Guest’s communication is no longer limited only to the traditional methods such as calls or face to face, but they are looking in all types of communication channels such as social media and instant messenger. Furthermore, we understand the guests would want everything to be provided in a timely manner and convenient, the adaptation of ordering their food and beverages on the tip of their devices is important for a resort like ourselves. Customization is also something the guests will be looking more closely in the future; therefore we review our service to tailormade what is important for specific guests’ needs.

Training and talents development is the key for our heartists, this will be the way to remain competitive in the markets and prepare to coup with the future.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Haute Grandeur will allow the guests to be confident in the offering and the standard of the award-winning resort. It allows the resort to have a better brand presence on an international platform to promote on an online platform such as social media.