Hilton Clark Sun Valley Resort

Ms. Denise Molintas General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

In this post-pandemic era, maintaining guest satisfaction and loyalty while attracting new markets and clientele remains at the fore. As competition increases, with the opening up of the world at large, we often ask ourselves, “How do we stand out in a highly-competitive industry with so many destinations?” The answer to this question brings us back to our core Hilton identity - what and who we are as a brand. We are committed to providing bespoke service and authentic experiences, sharing the light and warmth of hospitality with our guests, loyal patrons, and communities.

While it is true that the Philippines is home to beautiful beaches, picturesque mountains, and many unique locations, the Hilton Clark Sun Valley Resort positions itself as the “premier destination resort North of Manila,” delighting guests with a tropical getaway ideal for their well-deserved Northern staycation. Our essential goal is to ensure that our guests experience more than what our property has to offer. We strive to expand our guest’s experience to include Clark’s natural beauty, business innovation, indigenous cultures, and diverse culinary offers.

What makes the hotel really special?

Hilton Clark Sun Valley Resort is a stylish destination hotel north of Metro Manila, surrounded by lush foliage and a stunning golf course that enables a rewarding Northern staycation.

With world-class amenities and offerings, the hotel features 308 well-appointed guest rooms and suites, mouth-watering culinary selections featuring fresh produce, and a host of in-hotel family-friendly activities by the pool, an outdoor rubberized playground, Kids Club, and more. The hotel also highlights its Apricus Wellness Spa, where guests may embark on a holistic journey into rejuvenation and relaxation, and a Duty-Free Philippines outlet in the Hotel Lobby. The resort observes stringent health and safety protocols for worry-free stays in the post-pandemic world.

But beyond its strategic location and exceptional amenities, what makes Hilton Clark Sun Valley Resort unique is the heart of its team members, who welcome guests with remarkable Filipino hospitality. They live the HILTON values of Hospitality, Integrity, Teamwork, Ownership, and Now, which empower them to deliver an exceptional guest experience.

How do you prepare now to remain relevant and in-demand in future?

Organizational adaptability is vital to remain relevant in this rapidly changing market. Organizational adaptability is the ability to move quickly toward new opportunities, adjust to volatile markets, and avoid complacency. We work with a sense of urgency, which John Kotter defines as the disciplined daily determination to improve every time, every day.

Our HILTON values facilitate our adaptability, enabling us to take an ambidextrous approach - to simultaneously anticipate and implement changing market needs and provide consistent quality of our products and services. From digitalization to expanded children’s activities to ensuring consistency of brand service standards, we consistently push the boundaries to improve our guest’s experience.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

Hilton Clark Sun Valley Resort is deeply honored to be included in such a prestigious association. We believe that Haute Grandeur will continue to inspire us to deliver the best in class in our destination.