The Heart of Homesense

Homesense prides itself on being different, on prioritizing trust and lifelong relationships over all else. Every member of the team shares a fierce commitment to these shared beliefs. The Heart of Homesense is a promise to homeowners that they will:

 BE HONEST. Integrity is paramount to us . Our yes means yes and our no means no . Always .

 GO THE EXTRA MILE. Our goal is to exceed your expectations . If there’s anything more we can do, let us know .

 TREAT YOU AS A PERSON. Relationships are the foundation of our business . You’re not a widget in our process and won’t be treated like one .

 COMMUNICATE. Timely, clear, and aimed at setting appropriate expectations .

 HELP. You’re not calling us because everything works . Even if the situation is challenging, we will help find the solution.

 PRESENT OPTIONS. Our job is to give them to you — and provide you with the clear information you need to make the right choice .

 REDUCE CONFUSION. Heating and cooling systems are complex . We present information in a way that makes sense .

 DELIVER INDUSTRY EXPERTISE. We believe in never-ending improvement and invest in training so our technicians maintain the highest levels of technical skill and industry certifications.

 BE CLEAN. We will treat your home like it’s our own . We won’t leave messes behind, spots on your floor, or lingering scents in your house .

 WORK AS A TEAM. No matter who you talk to at Homesense, you’re working with a team that believes in supporting one another .

 CARE FOR THE COMMUNITY. We love Indianapolis and believe in supporting activities that make it an even better place to live .

 DO BETTER. We believe deeply in all of these ideals; we’re also human . If we fall short in any way, we ask for grace and the opportunity to improve .

INTEGRITY IN EVERYTHING. IT IS TRULY THE HEART OF HOMESENSE.