A Family Owned Business Founded in 1984, Hay Hampers was set up with four guiding principles, which remain central to the brand’s success today; AUTHENTICITY FRESHNESS SHARING TRUST
Authenticity Our passion and learning enables Hay Hampers to offer a portfolio of luxury
products hand-picked with expertise. Hay Hampers extensive collection of hampers is a celebration of artisan and independent food and wine production from all over the world. Traditional and innovative tastes intermingle to offer you great gifts for all occasions, budgets and recipients all year around. Most of our gourmet foods and fine wines are exclusive to us on the British market. We are attentive to health, wellness and sensible drinking so we tend to choose products with healthy ingredients and sustainable manufacturing.
Freshness We pride ourselves on offering the widest range of fresh products in a hamper, especially cheese. With our international, innovative and active approach, we are constantly sourcing specialist foods and quality wines, as well as new ideas from around the world. To add a touch of uniqueness to your gifts, we use a range of stylish, recyclable packaging. We also love telling stories about our products, the people who produce them, and the places they come from with new marketing ideas such as our Newshamper journal.
Sharing We offer artisan food and wine in generous sizes to share as we want to help you let the people you love know that you care and celebrate the joy of living all together. We think that the message is as important as the gift so we add a complementary greeting card and we may personalise the packaging to make your gifts even more unique.
Trust Besides quality products you can rely on, we offer a helpful, efficient and personal customer service that only a family-run business can have. Bespoke services are our expertise to meet even the most challenging needs. For Hay Hampers customer care is paramount for loyalty before profit because our goal is to keep our customers for a lifetime.
Quality from All Over The World Wherever possible, we work directly with producers from artisan and independent estates. It is through working closely with them that we have developed some strong and lasting relationships. Most of our products are exclusive to us and are not available anywhere else in the UK. In line with our belief that only the best will do, we have established a large selection of food and wines with great provenance. We have regular tasting sessions to choose food and wines that are authentic, unique and with typicality of the regional terroirs.
Bespoke Service Whatever your budget, needs and aims, we will listen with care and passion and make recommendations to suit you. You will be assigned a dedicated account manager who will work with you from brief to final delivery to ensure you have the very highest level of customer service throughout. You can start from scratch creating your own unique hamper using our range of hand selected wines, gourmet delights, accessories and variety of packaging options to meet your exact needs and budget.
Neat & Careful Packing • All our products are carefully packed on site by our skilled staff as we take pride about the quality we deliver. We do not use any third party company to pack your gifts. • We own 11,000 sqft warehouse where all our products are stored. • We have Hygiene Rating 5 (last inspection August 2015).
Luxury Presentation & Packaging We use a range of stylish, recyclable packaging, specially made for us by Italian designers.
We can personalise your gift to make it special and unique.
Efficient Customer Service We at Hay Hampers are big enough to cope, small enough to care.
We can offer flexibility and attention to small details. For us service is as important as the quality of our products. We aim to remove the stresses of gift giving and give you total confidence that the people who are important to you are in safe hands with us.
Reliable Delivery We deliver worldwide and use only reliable couriers such as Fedex and Parcelforce. All our products are delivered with a next day delivery service and you can follow your parcel status through the tracking number automatically sent by email directly to you. Our customer service will follow your delivery on a daily basis preventing any problem that could arise during the transit from our warehouse to the final destination.