Contents

2019 HLB network performance at a glance 2 Contents 3 Message from the Chairman 4 Message from the CEO 6 Global reach 7 Our people 8 Our commitment to local communities 10 Harnessing technologies to succeed 12 Strategic partnerships to accelerate value delivery 14 Global services and capabilities 15 Quality monitoring and engagement with the Forum of Firms and IFAC 16 Network governance 18