Telecom Company Saved Costs Due to its Remote IT Infra Management Partnership with HCL Through this partnership with HCL, the customer was striving to reduce the total cost of ownership and flexible engagement model with operational excellence
About the Customer: The client is a leading global provider of audio, video and collaboration services and has its global headquarters in the U.K., the U.S., and Asia Pacific. It has about 1,000 employees globally. Challenges: No consistency of SLAs Support service quality Burgeoning cost of its operations High IT support cost per employee Keeping abreast with latest developments in the industry Scalability issues. Key Drivers Behind Selecting HCL as an IT Partner: HCL’s better operations management and capability Ability to improve SLA and provide superior support quality Available qualified support engineers, The HCL Solution: Based on the neashore delivery model, the HCL model for this customer had the following components: Service desk Managed desktop services Asset management Oracle support Server support Disaster recovery Vendor management and budgeting Delivery of services from London. 24x7 server support Set up delivery team consists of highly skilled and professionally certified people. Identity and access management Benefits Achieved: Cost savings Improved SLA Achieved 100% SLA from the start of the engagement Establishment of remote backup solution for remote users.