Thank you for being a FirstMedicare Direct member. The enclosed information will help you understand how your plan works and how to use all the extra perks that come with being a part of FirstMedicare Direct. To keep things simple, we make the FirstMedicare Direct directories, formulary and Evidence of Coverage (EOC) available online by logging in to FirstMedicare.com
Our directories can help you find in-network providers and pharmacies. Use the formulary to find a list of covered drugs, and view the EOC for more details about your plan.
You can also request paper copies of these documents by emailing Member Services at MemberServices@FirstCarolinaCare.com or calling (877) 210-9167 (TTY 711). Member Services is available weekdays, 8 a.m. – 8 p.m. local time. Voicemail is used on holidays and weekends, April 1 – September 30.
Materials are available online and in print starting October 1, 2023. Download the MyChart mobile app to access your Hally® account information on the go. Visit the App Store® or Google Play®, or simply scan one of these QR codes.
Apple® and App Store® are registered trademarks of Apple Inc. Google Play® and the Google Play Logo are registered trademarks of Google LLC.
Thank you for being a member. We look forward to serving you throughout 2024.
Sincerely,
Your Customer Solutions Team FirstCarolinaCare Insurance Company's plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstCarolinaCare Insurance Company plan depends on contract renewal.
