Historic Survey Reveals Surging Customer Rage

Americans' product and service problems skyrocket, while anger mounts over poor resolution and complaints turn more hostile.

According to a newly published survey, Americans are facing an unprecedented surge in product and service issues, growing increasingly furious with companies' inadequate attempts to address their concerns, and adopting a progressively more confrontational approach when lodging complaints.

The survey estimates that businesses now face a staggering $887 billion at risk in future revenue due to subpar complaint handling an alarming increase from $494 billion in 2020.

https://www.prnewswire.com/news-releases/historic-nationalcustomer-rage-survey-record-level-of-product-and-service-problems-incitesurly-customers-to-yell-more-and-seek-revenge-for-their-hassles301765053.html

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