GEZE Scandinavia AB
I Corporate Communications
Press Release COPENHAGEN, 26 OKTOBER 2022
Why service matters to GEZE
In the Scandinavian region, GEZE’s many years of success in the market is highly due to the service provided in all matters. Being met with a smile on the phone, as well as a competent and solution oriented technician on site, is key to doing good business. The very profound technical support which the Sales Engineers provide, is a special pride to GEZE in Scandinavia. With many years of experience the local Sales Engineers are highly experienced in solving even the most complex situation.
Innovation means more than technical products At GEZE, it is important to offer more than products to the customers. Therefore, the concept of service goes further than a smile. With a comprehensive portfolio of innovative products, the global supplier knows the importance of being able to provide technical support, professional installation and after sales maintenance in daily business as well as in complex projects.
Teamwork is the key to high competences “Making sure that the products are maintained and serviced regularly, provides a longer life time for the products. It also assures that the functionality of the products is optimal, which minimize the risk of accidents due to wrongly used products,” explains the Country Manager of Sweden, Fredrik Alvarsson. In Sweden the service team consists of a good mix of experienced people, both from many years with GEZE and from other similar businesses in the building industry. ”Even though
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GEZE Scandinavia AB
I Corporate Communications
PRESS RELEASE Date: 26.10.2022
Team work and exchange of knowledge is important for the daily work in the service departments at GEZE
the technicians need to be on the road to provide service, we do meet regularly in the office, to exchange knowledge. It is an important factor to our daily job, that we can help each other, learn from each other and improve our competences for the many future installation and service tasks. When a project gets too complicated, we know that we have one of the most skilled GEZE engineers in our Swedish team. We are proud to be able to share more than 20 years of profound experience with our customers when needed,“ says Fredrik Alvarsson.
Only the best is good enough On a market with professional competitors, a large amount of players, as well as many environmental and legal demands, it is important to stay on top of your game. This is the core thinking behind the service of GEZE. In Norway, the service team is happy to support both on site, on the phone and in the local training facilities. “Many years of schooling our partners in our technical products, as well as many years of providing the best technical support at all possible, has showed it’s worth“ says the Norwegian Country Manager, Hallvard Banken. In GEZE Norway, the technical support team consists of 3 very experienced Sales Engineers. They all have their specific key competences, and working as a team, there are no projects that cannot be solved. The team in Norway is always ready with the best technical support, training and service
“It is important that we are the best in the market on technical support, training and service,” says Hallvard Banken and continues; “Our customers know that they can count on us, and this is why they keep doing business with us. We want to remain the best. Only the best will be the preferred service partner – also in the future.”
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GEZE Scandinavia AB
I Corporate Communications
PRESS RELEASE Date: 26.10.2022
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Service on site throughout the country With great areas to cover in the Nordic region, it is difficult to be locally present in all corners of a country. Therefore, GEZE has great experiences cooperation with partners in both Sweden and Norway. While project management and technical support is often managed from the office, both onsite visits as well as cooperation with reliable partners, is often best practice at GEZE.
In Denmark however, the GEZE service team is located more spread out in the country. Here, GEZE is able to be on site with own technicians throughout the country. Meanwhile, in Denmark, GEZE also works with local partners to meet the best interest of the project or the service task. For each case, it is a priority for the teams at GEZE to provide the optimal service throughout the project and throughout the life time of the product.
GEZE service technicians are highly experienced and always ready to provide excellent service and quality installation
Additional Information on GEZE’s local service: www.geze.no/nb/tjenester www.geze.se/sv/tjaenster www.geze.dk/da/service
Contact I Marketing I 187 11 Täby I TEL
GEZE Scandinavia AB Mallslingan 10
+45 46 32 33 24
I MAIL
marketing.se@geze.com
I WEB
www.geze.com
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