5. Communication & Satisfaction

100%

of employees with Performance Appraisals

Offering additional benefits

We offer all our employees (including temporary and parttime employees) a range of benefits which include: • Life insurance, which indicatively covers disability income protection, long term care and retirement benefits • Health care plan, which covers hospital care, medicines, check-up, maternity costs, surgical allowance, loss of income from disease allowance and out-patient care. Furthermore, we offer additional benefits depending on the employee position: • Commuting allowance for employees who travel • Relocation assistance, available only for expatriates • Transportation allowance for employees who work in different areas than their residence • Housing expenses coverage for senior positions, with additional accommodation in houses belonging to Hellas

Gold in cases where financial support is required • Training and development allowance for all employees • IT equipment for employees who use such equipment.

5 | Communication & Satisfaction

We recognize the importance of effective internal communication, in order to maintain a transparent, continuous and interactive communication with our employees.

Your View

Communication

According to a quantitative survey conducted in 2018 to 380 employees, communication is the No 2 most critical aspect within the work environment to support them in doing their work.

Your View

Leadership Behaviors

According to a quantitative survey conducted in 2018 to 380 employees, 45% indicates communication as the most important leadership behavior.

Communicating with employees

Eldorado Gold

Transparent Communication

In 2020, Eldorado Gold launched the corporate employee Intranet ‘INSIGHT’, where all employees have access, in order to transparently and timely inform employees in all sites across the world regarding all corporate news, events and updates.

Within 2020, we utilized communication channels (e.g. corporate Intranet ‘INSIGHT’, physical and digital townhalls, internal announcements through electronic communication, social media, corporate website) for various announcements and updates, which indicatively included: • The Weekly COVID-19 Update • The celebration of completing 1,000 days without accident (i.e. Lost-Time Incidents and Restricted Work

Incidents) at Olympias Flotation Plant • The launch of INSIGHT’s Greek version • Our inclusion in the Sustainable Greece 2020 Awards (see Section 2.6) • The Eldorado Gold’s Global Townhall • The launch of SIMS (Sustainability Integrated

Management System) (see Section 2.2).