2 minute read
JOIN THE FAMILY
At our heart, we are a local holiday cottage company who have been at the forefront of the self-catering industry for 40 years. Pioneering the quality end of the market, plus national and international marketing, Coastal Cottages has gained a reputation that has seen over 70% repeat business every year.
Here at Coastal Cottages, our owners are an important part of the family and we’re always keen to extend that family – but we do only take on around 20% of the properties we are offered.
First up, we want to stress that we’re not a call centre, nowhere near in fact. We are not in the business of processing visitors, we are quite the opposite. We’re a family-run company with a small team, all of whom live locally so we have a personal connection to the county around us and to what we do.
We offer first-hand advice and guidance to guests. We’ve even established a Concierge team who work closely with local businesses to offer a holiday experience like no other.
Our owners receive that same personalised advice and reliable service. Our Team schedule regular property visits throughout the year ensuring we get to know our cottages inside-out to give guests that extra level of service.
As a future owner who wants to offer the very best, we’ll help you get there, even if that means casting our eye over interior design choices, helping choose the right facilities and giving our opinion when you’re looking for new properties to add to your collection.
We’ve learnt that no two properties are the same but luckily for us, no two guests are the same either. That’s why we endeavour to be flexible and personal throughout our service. And clearly, that ethos works. Many of our current collection has been with us since the days when we had only a handful of cottages and a small team back in the early 80s. Nowadays, most of these cottages are owned by the next generation, and we’re delighted they’ve chosen to stay part of the Coastal Cottages family.
If you don’t live locally or simply find the daily running of your cottage too overwhelming, sit back and let us handle it. At Coastal Cottages, we are the only agency to offer a full management package giving you peace of mind that everything will be dealt with professionally and efficiently on your behalf. With our own team of tradesmen and housekeepers, we can take care of the weekly changeovers and any maintenance needed. We can be as involved as you want us to be, from scheduling your annual PAT tests to making sure the garden is freshly cut, week in week out.
Marketing Pembrokeshire is our speciality, and it is all done internally. We have dedicated online, social and press teams which promote nationally and internationally. We also work closely with online travel agents and overseas agents to promote your cottage overseas as well as to the UK market.
The bottom line is we go the extra mile because we can; we live here, we care and would be delighted to talk through your next adventure, so give us a call on 01437 765 765