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Contact details and FAQs for customers
Contact Details & FAQs for customers
Contact details:
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Customer Support team
T: 0800 083 8559
E: gbcss.team@henryschein.com or put through a case to CSS team on salesforce. For Marketing please contact Tracy Norton at tracy.norton@henryschein.co.uk
FAQs for customers
WHAT VOUCHERS ARE AVAILABLE?
Customers can purchase vouchers in denominations from £10 upwards for consumables, £20 upwards for education, service, software, MediCruit and £100 upwards for equipment. They are valid for 6 months. When they purchase a voucher, they receive an email from our Customer Support team informing them of the code they should use when redeeming. If a consumables voucher this can be seen sitting on their account in JDE.
Key contacts for vouchers – team only:
Consumables & Small Equipment:Nicole Russell-Gridley / Aimee Alderson e: rewards.team@henryschein.co.uk | t: 0800 083 8559
Education:Catherine O’Neill e: catherine.o’neill@henryschein.co.uk | t: 01634 877599 Equipment:Nicola Bound e: nicola.bound@henryschein.co.uk | t: 02920 442 800 MediCruit: Natasha Hameed e: natasha.hameed@medicruit.co.uk | t: 01332609318 or 01332 477535 Servicing:Natasha Davies / Ellis West e: natasha.davies@henryschein.co.uk / ellis.west@henryschein.co.uk | t: 02920 442 819 / 02920 442 800
SOE:Mary Mkwesha e: marym@soeuk.com | t: 01634 878750
WHO CAN APPLY FOR REWARDS?
Practice owners, practice managers (with permission from the Practice Owner) and labs. This programme is open to customers in the UK, Northern Ireland and Southern Ireland.
WHAT DO I NEED TO APPLY?
Your Henry Schein account number and your GDC number. If you are an SOE customer and do not have a Henry Schein account, we can set up an account for you – simply call the Rewards team on 0800 083 8559 and we will take you through the process.
I HAVE MORE THAN ONE HENRY SCHEIN ACCOUNT- WHAT DO I DO?
If you want all of your Henry Schein accounts merged into one Rewards account, simply register an account as your primary Rewards account, then give the support team a call on 0800 083 8559 and they will do the rest for you. Once you’re on the multi account structure, your Reward vouchers will be allocated to your primary Rewards account by default. The support team can alter this when you order a voucher, just remember to let them know at the time.
HOW LONG DOES IT TAKE FOR POINTS TO BE ADDED TO MY REWARDS ACCOUNT?
Points are calculated for the whole of the calendar month (irrespective of when customers register), and uploaded monthly to the statement on approximately the 5th of the following month. This is for invoiced orders only from the previous month.
CAN I BUY ADDITIONAL POINTS?
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.
WHO DO I CALL FOR HELP?
There is a dedicated team here to assist you in any way that they can. Simply call 0800 083 8559 (ext. 7000095 internally) or email:rewards.team@henryschein.co.uk and we will be happy to assist.
