April 2016 by Henry Schein Veterinary Solutions

Vetsolutions

April 2016

Hello BSAVA Congress 2016 Come visit us at stand 512!

Smart Thinking A transformational change to Vetsolutions' software development process

Day in the life Matthew Smith talks about moving from study to Product Development.

WIN

an upgrade to Robovet See page 9

www.vetsolutions.co.uk

Vetsolutions Insight

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Contents April 2016

Day in the life Matthew Smith eyes up the benefits a career in business IT could offer him.

Win an upgrade... Improve the health of your business with our fantastic RoboVet giveaway.

It pays to keep in touch Greg Robinson, talks about the key to maintaining revenue growth if customer numbers are in decline.

Smart thinking

Effective client communications Onswitch detail how to optimise your client communications

Upcoming Events Keep up to date with all the event, from trade shows to seminars and much more.

Here comes BSAVA 2016 Read up on our schedule for BSAVA and see how much you could save.

Johnnie Ingram talks about how Vetsolutions' software development process is delivering major benefits to customers. 3

Vetsolutions Insight

Welcome to... Vetsolutions

www.vetsolutions.co.uk

A very warm welcome to all our new customers and staff who have joined us since the last edition of Insight. We're delighted to have you onboard and you've timed it well! The first quarter of 2016 saw several exciting new developments that will have a major impact on our business and the services we provide.

It's one thing to claim to be innovative and customer-focused, but quite another to live up to the boast and deliver the goods. Vetsolutions is part of the Henry Schein group of companies and for the last seven years we have seen the advantages this partnership brings - our ability to capitalise on the expertise of our staff, implement their ideas and grow our business is now much greater. If you are new to the company, you're certainly not alone as in January 2016 we welcomed Brisbane-based RxWorks to the family. The challenges of integrating a very successful independent business into an established global animal health organisation are not to be taken lightly, but the benefits are undeniably exciting as now we have access to larger customer base, new geographic territories and our colleagues' considerable expertise in veterinary practice management software. In every way, this represents a major coup for the group and is excellent news for Vetsolutions. I am delighted to report that our new programme of Best Practice Seminars, launched in February 2016, is receiving excellent feedback from customers. The seminars, which focus on business improvement, were developed in conjunction with Henry Schein Animal Health giving our customers access to the experience of not only Vetsolutions but a workforce of over 18,000 talented individuals! Knowledge exchange and collaboration play a key role in developing successful business partnerships and the seminars provide an excellent opportunity for us to extend this to our customers. We are not a business to rest on our laurels and the quest for continuous improvement is an integral part of the Vetsolutions' culture. This theme is explored further in this edition of Insight as our Product Manager Johnnie Ingram describes the fundamental changes to the company's software development process and our adoption of Agile methodologies. Johnnie's article provides a fascinating behind-the-scenes

insight to the world of software development and, of course, our customers are experiencing the benefits of this new approach first-hand with regular software upgrades now reaching them every two months. Insight also includes the third in our series of interviews with Sparkline Technologies CEO and founder Greg Robinson in which he shares over 30 years' experience in the veterinary software industry with us. Greg's mission is to encourage veterinary practices to become more successful businesses and here he explains how the key metrics that drive big organisations are equally applicable to our own industry. We also talk to Matthew Smith, an Edinburgh Napier University student currently undertaking a one-year work placement with us. Matthew will be embarking on a career in business IT when he completes his studies and he has kindly shared with us his impressions of our company and what the future might hold for him. And finally, there should be plenty of innovative thinking and lively debate from delegates at the BSAVA Congress which kicks off at the Barclaycard Arena and ICC in Birmingham on 7th April. The Vetsolutions team will be there, so if you are planning to attend this keenly anticipated event we look forward to meeting you.

Alan Moody General Manager

Vetsolutions Insight

Day in the Life Matthew Smith Student placement, Product Development

The experience of spending a year at the sharp end with Vetsolutions is opening student Matthew Smith's eyes to the exciting opportunities a career in business IT could offer him. 6

www.vetsolutions.co.uk

Matthew is a third year student at Edinburgh Napier University studying for a BSc (Hons) Business Information Systems. The University's School of Computing is an acknowledged leader in this field, providing students with the analytical and information management skills that today's employers are looking for. He is currently enjoying a year's work placement with us as part of his studies and in this edition of Insight he shares his thoughts on the transition from student to his new role within the Product Development team. Matthew takes up the story...

' I have always been interested in computers and definitely caught the bug during a school work placement at pharmaceutical company ProStrakan where I impressed my new colleagues by stripping out and rebuilding a misfiring laptop that had been gathering dust in the corner of the office! The opportunity to focus my studies on computing and IT took me from school to university and I am now getting a taste for what my working life might be like when I graduate.' The University's Business Information Systems course combines theory and practical skills with the emphasis firmly on students gaining 'real-world experience' as Matthew explains. ' The work placement is considered an important part of the course. I heard a radio advert for a Vetsolutions' Recruitment Day, did a bit of online investigating and went along to find out more about the company. To be honest, I wasn't sure if they would offer me a work placement as I wasn't looking for a full-time job, but I was encouraged to submit an application and was absolutely delighted when I was offered a position.' Initially assigned to the company's Customer Support team, Matthew was introduced to other departments as part of his induction programme before putting down roots in Product Development. Here, he is part of a team responsible for RoboVet, the company's market-leading Practice Management System. ' I am familiar with Microsoft's Visual Basic programming language from school and university, and was pleased to learn that

it is used at Vetsolutions too. This has helped me get up to speed quickly and take on greater responsibility within the team. My coding skills have undoubtedly improved since I joined the company.

' Deadlines can be tight, but there's plenty of support on hand from the team when I need it.' ' The working day begins with our regular 9.15am RoboVet meeting. The team gathers to review the previous day's activity, check and ratify code changes and formally sign off any software upgrades that have been completed. The company is committed to Agile Software Development, which means we work in short two-week windows or 'sprints' to implement a required coding change or upgrade. I'm learning fast. Deadlines can be tight and I am being challenged, but there's plenty of support on hand from the team when I need it.' In addition to honing his coding expertise, Matthew is also gaining a valuable insight to life outside of academia as he explains. ' It's been interesting to see how the company operates - how different departments, teams and individuals work together to get the job done. It's a bit of a clichĂŠ, but there is a 'can do' culture at Vetsolutions. For example, the Lunch & Learn sessions give staff the chance to listen to speakers from different departments and find out what's happening

across the company. It also invites external partner organisations to tell us about their work in related fields. This all helps to build up my knowledge of the industry. I have also enjoyed meeting some of our customers on site visits at their premises and seeing first-hand how our products are used in vet practices. It makes what we do in Product Development much more real.' During his time at Vetsolutions, Matthew remains in regular contact with his course tutor at the university, with three meetings scheduled throughout the year to discuss his placement and review what he is learning. He also submits a weekly report to the university which gives him the chance to flag up any areas of difficulty and those where he has shown improvement. As for the future, Matthew is optimistic that an exciting career lies ahead once he completes his studies.

" It's good to know that my course choice is relevant to Vetsolutions and the business world." ' It's good to know that my course choice is relevant to Vetsolutions and the business world. This experience has opened my mind to the career options I could pursue in the future.' â&#x2014;?

Vetsolutions Insight

www.vetsolutions.co.uk

Win

an upgrade to RoboVet in 2016! Improve the health of your business with our fantastic RoboVet giveaway.

Three practices have already had their name drawn in our monthly prize draw which started in November of last year. The teams at Quantock, Kebir House and Churchfield are on their way to having their RoboVet upgrade for 2016.

To enter, all you have to do is visit our website and complete the contact form.

Didn't win this time? Don't worry! We’re giving away one FREE upgrade to RoboVet every month until 31 December 2016 to our loyal legacy customer base. The upgrade will include your RoboVet licences plus all our professional services free of charge!

Make sure you select “Competition Entry” from the dropdown menu. A winner will be chosen at random every month. You must submit a new form every month to be included in the draw.

The winner for February will be announced on Friday 4 March - but you've got to be in it to win it!

What are you waiting for? Improve the health of your business today with RoboVet. Terms and conditions apply.

Vetsolutions Insight

It pays to keep in touch by Greg Robinson

In the third of his series of thought-provoking articles for Insight, Sparkline Technologies' founder and CEO Greg Robinson argues that marketing to your existing client base, while frequently overlooked, is the key to maintaining revenue growth if customer numbers are in decline. In a career spanning over 30 years, Greg has a vast knowledge of veterinary software and an intuitive grasp of what it takes to improve business effectiveness within vet practices. His development of Sparkline - a series of key metrics or KPIs against which a business can measure performance - now has over 500 customers in eight countries worldwide. The industry is fast warming to the concept that the metrics which drive large organisations and encourage growth are now within its grasp and equally relevant to the veterinary world.

Last time, Greg explained how to grow revenue without raising prices. In this issue of Insight, he turns his attention to existing customers and the role effective marketing can play in increasing transaction value.

Among other things, it helps to identify missed charges and the number of clients without a reminder on file. Greg recognises that running a veterinary practice, like any business, can be fraught with problems: How does it operate to its full potential when resources are stretched, time is precious and its command of IT and digital technology is limited? In this environment, Sparkline identifies and prioritises areas of service that could - and should - be improved. Also, it ensures that practices are better placed to charge for all the services they provide to a customer - it's detailed analysis of the individual process elements from patient treatments sees to that. Crucially, Sparkline software also helps practices come to terms with declining client numbers, as Greg explains.

Let's begin with a quick reminder. Sparkline is a very clever software tool. It's ability to interpret data and develop key metrics from which a business can improve service provision and increase practice revenue has won it many friends within the industry in a very short time.

' If client numbers are falling - and let's face it, this can happen - then you need to retain the loyalty of your existing clients and persuade them to visit your practice and spend more with you. Contacting a client once a year is not the way to tell them that you value their

business and this is a problem I encounter in many smaller veterinary practices. Marketing is neglected simply because Directors or Practice Managers say they don't have the time to do it. There's more to it than that, of course. Many people do not associate marketing and client communications with revenue growth and as a result it gets little priority within the practice. This doesn't make sense - if you don't give clients a compelling reason to come back to you, they'll go elsewhere. ' Look, I know markets are tough out there, but in the face of increased competition and the economic realities facing many families it is essential that existing client business is protected at all costs. We know that pet welfare is important to customers and with RoboVet a Practice Manager can pinpoint the treatments that are most relevant to each patient and tailor the marketing message accordingly.'

' If client numbers are falling then you need to retain the loyalty of your existing customers and persuade them to visit your practice and spend more with you.'

Interestingly, this sentiment is echoed by management guru Peter Drucker who famously commented that ' the aim of marketing is to understand the customer so well that the product or service fits him/her and sells itself'. Most vet practices have a wealth of valuable data at their disposal which often plays no part in business development and client retention - it's an untapped resource. Many practices struggle to use their data effectively. However with RoboVet, the software simplifies the process and provides the practice with accurate customer profiles and patient treatment records. Sparkline then measures the effectiveness of the marketing activity. Greg explains how these metrics, coupled with a smarter approach to marketing, can increase revenue growth from clients. ' RoboVet provides a list of those clients who have not been seen in, say, six months. So, there's your starter - you get in touch with the customer and invite them to make a health check-up appointment for their pet. Okay, what if the customer doesn't reply, what do you do? RoboVet has multiple trigger points that remind you to make contact with that client again. The process is robust and thorough. Marketing is not just about having a nice website; in our industry it's got much more to do with day-to-day communications, be it by letter, email or SMS. ' Every time a new patient is seen, client details should be logged for reminders and future communications. You'd be surprised at the number of practices who fail to do this and as a result miss out on the chance to charge for other services.' In fact, when Greg first engages a practice with Sparkline usually around 30% of clients do not have any reminders going forward. For new patients added last year, this can be as high as 50%.

Back in 1996, Bill Gates said that 'content is king' and he was right. The ability to communicate a message that is relevant and meaningful is vital if customers are to be retained and revenues increased as Greg explains. ' If you try to sell something that customers don't need, there's every likelihood they'll switch off. However, there's a flip side to this. A practice team needs to be capable of marketing their expertise and services to customers. The chances are that these customers may not know what treatments their pet needs, so it's up to vets to make this clear - during a consultation and in their marketing literature. If you explain the benefits and value of the treatment, the costs involved become less important. ' Here's a couple of examples for you. In the UK, Government legislation comes into force from April 2016 which means that all pet dogs must be fitted with a microchip. With data from RoboVet, Sparkline can produce a detailed analysis of all practice revenue relating to this service and, of course, the PMS identifies those clients whose animals need to have a microchip fitted. A vet practice is immediately in charge of the situation and can then contact the customers with the precise objective of selling this service. The message is clear - if you don't get this done, you could face a ÂŁ500.00 fine. ' Good marketing is about understanding your customers. Some could afford to spend more with you, while for others, their personal circumstances would make this difficult. Converting clients to a Healthcare Plan for their pet is on the face of it a very good idea. It's a higher value service, encouraging customers to make more repeat appointments, which in turn helps to boost your revenue. However, you could take this a stage further by customising the Healthcare Plan to suit a particular group of customers, for example senior citizens. If you know what they might be willing to spend with you, then tailor the plan to suit their requirements and budgets.

' This is all about maximising the valuable customer data that exists in most vet practices, but is not utilised. Actually, there are some basic things a practice could do to introduce immediate improvements. The customer database, for example. When was it last checked and updated? So, a data cleansing exercise before your next mailing would ensure it's accurate. ' I know that many vets find selling difficult. It doesn't come naturally to some people and within a veterinary practice there's a lot to remember during a client consultation. We have found that a simple checklist of treatments and services that could be offered to a client acts as a very useful guide and is a sure fire way of increasing revenue. In fact, a Patient Visit Checklist is key to getting the data correct from the outset, allowing the practice to compile a pet's full medical history from the day they come through the door. In addition, using a checklist at every visit ensures a consistent delivery process from all your staff.'

' Many customers do not know what treatment their pet needs. It's up to vets to make this clear.'

It is clear from Greg that a decline in client numbers, while unsettling for the practice, does not necessarily equate to a reduction in revenue. We'll let Greg have the final word on the matter. ' If you inform and educate your customers on the benefits of your services, then they will trust you and buy them from you more often. For me, that's what marketing is all about.' â&#x2014;?

' If client numbers are falling, then there's just one solution: Find new ones or sell other services more often to your existing customers. This could be as simple as selling a full dental check-up rather than a scale and polish. And while I'm on the subject, take National Pet Dental Health Month. A great idea for sure, but why restrict this promotion to a four week period?! What about the other 11 months - isn't every month dental month? 11

Vetsolutions Insight

Smart thinking A transformational change to Vetsolutions' software development process is delivering major benefits to our RoboVet customers. 12

www.vetsolutions.co.uk

Product owner Johnnie Ingram explains how this has been achieved...

throughout the development process and this is key to the approach we have adopted at Vetsolutions. We are now working more efficiently and to a higher standard, and, of course, the process is altogether more transparent and accountable.'

Let's begin with some technical stuff. Previously, software development at Vetsolutions was managed using the traditional waterfall model, a sequential process with its origins in manufacturing that requires one project phase to be completed before the next one can commence. Nothing wrong with that you say. Yes, it's proven and thorough, but the downside is that projects take longer to complete. Sometimes much longer.

' We are now working more efficiently and to a higher standard.'

One consequence of adopting this model was frustrating delays in software upgrades reaching our customers. Also, when they did there was no guarantee that the new software was what they really wanted. Given the complex nature of software development, it was harder to predict when a new upgrade would become available. In short, we were playing catch up most of the time. We had reached a crossroads and identified a pressing need for a major process overhaul to eliminate these problems and adopt a more efficient way to develop and launch our software. It was time to get agile... Johnnie Ingram is a self-confessed disciple of Agile software development, having spent over 10 years in industry working with organisations to manage the transition from traditional process methodologies to a more flexible, incremental approach. He was just the man to oversee such a change at Vetsolutions. Johnnie describes himself as a 'Product Owner' - a gatekeeper who maintains a watchful eye over the company's entire software development process and is responsible for prioritising the updates programme. He explains the advantages Agile thinking brings to the software development process. ' As the name suggests, Agile methodology is based on the principle of working in shorter phases of work - sprints - to effect smaller, incremental software releases and updates. This enables the team to respond more rapidly to problem solving and requests for upgrades as we are not embedded in a traditional monolithic process. The analogy of a giant oil tanker trying to change direction at sea is pretty apt! Agile methodologies also encourage greater collaboration between stakeholders

Vetsolutions offers software upgrades free of charge to all its RoboVet Practice Management System customers under its Feature Pack Upgrades programme. This process is controlled by the team's Product Roadmap, a definitive and constantly changing planner that tracks the status of all active software development projects. Product development now works on the principle that it is better to make smaller software improvements more often and, as a result, RoboVet customers can now enjoy Feature Pack Upgrades every two months. In the context of the company's market position as a leader in UK veterinary practice management, the transition to Agile software development has helped to reinforce our reputation for innovation, as Johnnie elaborates.

' The transition to Agile software development has helped to reinforce our reputation for innovation.' ' It pays to be in a position to react quickly to changes and opportunities, for example to new Government legislation. From April 2016 it will be the law for all dogs in England to be microchipped, with owners facing a hefty fine of up to ÂŁ500 for non-compliance. Our process enabled us to respond immediately and allow RoboVet users to easily identify those customers whose animals had no microchip fitted. Indeed, Automatic Microchip Registration will be included in Feature Pack Upgrade 24 which is due to be released in May 2016.

the industry. A recent joint venture with Henry Schein Animal Health has focused on the integration of RoboVet and Pharmtrax, the company's ground-breaking software and handheld device developed specifically for the veterinary industry. This allows vets access to the RoboVet Practice Management System wherever they are working, for example on a remote farm. The project is currently being piloted.' Johnnie is keen to stress that software development is an ongoing process - in other words, the job is never finished, nor is it possible to get things absolutely right first time around. ' Applying Agile methodologies makes it easier for us to spot problems. Our Fail-Fast system takes care of that, identifying coding faults and weaknesses within a given sprint period and allowing us to make the necessary changes. Also, our approvals process is rigorous and non-negotiable. At the end of each sprint, a live demo of the product is required and the team is required to adhere to a document known within the industry as Definition of Done - a checklist of essential criteria that must be met before the software can be considered 'potentially shippable'. Nothing is left to chance.' It is clear that Vetsolutions' commitment to software improvement is anchored by an 'agile' process that brings relevant product enhancements to the market more speedily. However, Johnnie is happy to acknowledge that 'old school' dialogue with colleagues and customers is equally important in delivering the desired results. ' We talk to everyone - the Senior Management, Training, Sales and Support Teams at Vetsolutions and, of course, to our customers - at User Groups, Best Practice Seminars and on the phone. We respond to the feedback we receive and if customers request a specific change or identify a problem we'll be sure to involve them in testing the Features Pack Upgrade pilot. If they are happy with the results and we have satisfied our internal approval processes, we're good to go!' â&#x2014;?

' We can also take advantage of our position as part of the Henry Schein family to introduce innovative products and services that benefit 13

Vetsolutions Insight

Effective client communications By Sophie from Onswitch In every aspect of their life, your clients and potential customers are permanently connected to digital devices booking appointments, ordering products, paying for services, seeking out advice and researching new providers online.

When it comes to taking care of their pets and horses it's no different - they expect to be able to find all the information they need quickly and easily on their screens. If you're not already using text messages, emails and mobile-friendly web design then you're probably alienating a significant proportion of your current clients and severely limiting the opportunities to attract new ones. So let's take a look at how to optimise your client communications in this digital age.

Keep connected via every medium At Onswitch we think that staying in touch regularly with owners is the key point here, regardless of whether it's via a text message or a printed practice newsletter. Remind them of all the ways in which you make caring for their beloved animals easy, comprehensive and cost-effective. This is important not only because it boosts footfall - bringing owners in for services they had forgotten or didn't know their pet / horse needed (thus ensuring that their money is spent with you and not an online pharmacy or competitor) - but also because it reduces the likelihood of temptation from other offers or shiny new practices opening nearby. Whenever we ask owners which methods of communication they are happy to receive from their practice, the picture is pretty similar:

Which of the following are you happy to receive from us? Email Facebook Twitter Website Newsletters Magazine adverts Text 14

10%

20%

30%

40%

50%

60%

70%

80%

Clever practices use each medium for specific types of communication, ensuring an optimum message take-out by the owner and building a practice brand halo effect. Ideally your marketing plan will feature regular contact via all the following communication routes, personalised to the owner and pet rather than featuring a blanket bombing of 'Dear client': SMS text messaging. Ideal for those 'act now' moments - George's prescription is ready to collect, Spot's vaccination booster is due, limited places available on tomorrow's zone visit to your postcode - would you like to book a visit for Blaze? Make sure that every time a client visits or calls, the customer care team check that mobile numbers are on record and are current. Text messaging is quick but can only be used with current clients whose numbers you already have. But don't use text speak - it's never professional to end a text to a client with 'LOL"! Emails. A useful method of communication when you're aiming for a more considered read - they can be accessed on the go via phones and tablets and allow more information to be conveyed than texts. It's good practice to include a relevant title, both to ensure that as many people as possible open the email if it's unsolicited, and to avoid the message being swept into the client's spam filter. There are several email management tools on the market, and your practice management system will almost certainly have the capability to tailor emails to particular groups of clients (cat owners, horses aged over 10 years, puppies, exotics and so on). Social media. Facebook is proving an increasingly popular channel of communication - ideal for brand building and sharing your ethos with friends of friends (thus allowing you to communicate with large numbers of potential

clients for free). Facebook advertising tools are a cost-effective way to target your audience and adding content daily keeps your practice front of mind. This method of communication is ideal for sharing more generic practice messages - Bank Holiday opening hours, lost and found messages and relevant local news. Paper. In some scenarios, the old ways are the best! Practice newsletters printed off and left in the waiting room keep visiting clients up to speed with the latest developments and provide an informative distraction for owners having to wait. Now that so much of our communications take place digitally, receiving a letter or card through the post can really catch owners' eyes - it's always a nice touch to send birthday cards for pets and horses, and a handwritten 'sorry for your loss' card, personally signed by the team, will be valued enormously by clients following the death of their beloved friend. Leaflets and special offer flyers can also be printed and inserted into local newspapers or door-dropped to your catchment area very cost-effectively. It's always recommended that you get these professionally designed and colour-printed in order to convey the high quality nature of your service. Face-to-face. No discussion of client communications is complete without mentioning the crucial role of physical interaction with clients. The aim of all the previous forms of communication is simply to get the owner to call or visit the practice - so for goodness sake make sure that you are warm and welcoming when they do! Never forget that owners have a huge amount of choice when it comes to caring for their pets and horses - other practices that are just as close can easily give the same vaccine or undertake the same worm count. What makes you special is your approach, the quality of the customer experience you provide it must be consistent throughout.

Effective communication is two-way Building strong and lasting relationships with your clients requires mutual trust and respect, and effective communication needs continued focus: > Ask clients regularly for feedback so that you can improve the frequency, tone and methods of your communications - do they find newsletters useful? Are they interested in registering for an appointment reminder text service? > Encourage your clients to spread the word themselves - friend get friend schemes reward customers who recruit new ones, Facebook star ratings and positive reviews on third party sites help your practice move up the search rankings when local owners search for vets in your area. > Make it easy for clients to contact you respond quickly to emails and Facebook messages, answer calls within three rings and place 'contact us' buttons throughout your website. > Keep all your practice communications consistently on-brand: if you are at the top end when it comes to pricing, don't continually text out special offers And don't become complacent - to quote the composer John Powell: " Communication works for those who work at it."

Vetsolutions Insight

Upcoming events Weâ&#x20AC;&#x2122;re often out and about hosting events, catching up with clients and participating in the main industry trade shows. To keep up to date with events go to our website and sign up for our newsletter. 16

www.vetsolutions.co.uk

User Group Sessions Our User Group Sessions are held in the evening and are a fantastic, informal way to catch up with your peers, your Vetsolutions Regional Business Manager and key people from the industry. You’ll hear from us on what’s new, you’ll hear from experts on topics relevant to your business and you will share experiences and tips with each other, plus it counts towards your CPD.

Edinburgh Wednesday 11th May 2016

Stevenage Wednesday 15th June 2016

Southampton Wednesday 28th September 2016

Newcastle Wednesday 19th October 2016

Best Practice Seminars Our Best Practice Seminars for the first half of 2016 are on the topic of Practice Profitability. Join us and learn how to: boost utilisation, build long-term customer loyalty and attract the new patients that are critical for sustained business growth. We will guide you through the key success factors that can take your practice to the next level. The seminars are free to attend, they will count towards your CPD and they are in the evening from 6pm until 9pm.

Birmingham Wednesday 16th March 2016

Cambridge Tuesday 3rd May 2016

Nottingham Tuesday 17th May 2016

Belfast Tuesday 7th June 2016

More events to be confirmed soon. If you can't find a session near you or you need more information on upcoming events call 0131 556 0555 17

Vetsolutions Insight

We canâ&#x20AC;&#x2122;t wait to see you at BSAVA Congress 2016. We are looking forward to meeting new customers, catching up with existing customers and showcasing the very best of Vetsolutions. Find us on stand 512

BSAVA Presentation Schedule Thursday 7 April Best Practice Improve Profitability Best Practice Stock Control

13:00 to 13:25

Best Practice Marketing

Friday 8 April

Saturday 9 April

10:20 to 10:45

13:00 to 13:25

15:35 to 16:00

Going Digital with Rapport

11:00 to 11:30

Sparkline

13:45 to 14:15

www.vetsolutions.co.uk

50% off professional services (installation training and configuration) for all new RoboVet customers.

20% off in practice training days.

25% off RoboVet terminal pack > 22” Monitor > RoboVet Licence > Axel > Keyboard and mouse

Only £690 RRP £920 (saving £230)

Excludes Microsoft licencing. Must be bought together.

RDX + 3x1TB cartridges Data Vault Gold package > Free set up fees for Data Vault > 1st three months free subscription fees > 10% discount on RDX purchase > Free configuration and installation on RDX purchase Must be bought together.

Only £458.10 RRP £653 upfront (saving £374.90). £60 per month + set up fee of £99. 10% discount £50.90, 3 months = £180

Vetsolutions Insight

Safe, affordable data backup and recovery

Whether through hardware failure, human error, fire, theft or accidental damage, data loss can have catastrophic effect. Imagine the impact on your business if you were to lose all your company accounts, sales records, correspondence, customer records and emails. Our new cloud backup solution, Data Vault, is designed to provide safe, reliable backup and recovery. With 256-bit encryption, flexible storage options, no additional hardware to purchase and automated backup scheduling, you'll never "forget" to backup again. Data Vault also works in conjunction with your local on-site backups providing you with a best practice backup suite.

Only £458.10 RRP £653 upfront (saving £374.90) £60 per month + set up fee of £99 10% discount £50.90, 3 months = £180

For more information or to sign up, call our sales team on 0131 556 0555 or email sales@vetsolutions.co.uk