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Kates of a different breed
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BUSINESS JOURNAL
December 2015
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YOUR
CALENDAR
Tuesday, Dec. 1
Tuesday, Dec. 29
Kiwanianne Club of Decatur, 9:30 a.m., Scovill Banquet Facility, 3909 W. Main St. Decatur AMBUCS, noon, Decatur Club, 158 W. Prairie Ave. Noon Kiwanis Club, Decatur Club. Noon Sertoma, Decatur Club.
Noon Sertoma, Decatur Club.
Decatur Golden K Kiwanis Club, 9:30 a.m., Scovill Banquet Facility.
Wednesday, Dec. 2
Saturday, Jan. 2
Wednesday, Dec. 30
Greater Decatur Chamber of Commerce Breakfast, 7 a.m., Decatur Club. Decatur Golden K Kiwanis Club, 9:30 a.m., Scovill Banquet Facility. Decatur Shrine Club, noon, Scovill Banquet Facility.
Decatur Frontiers Club, 10:30 a.m., Decatur Club.
Monday, Jan. 4
Decatur Noon Lions Club, Diamonds Family Restaurant. Decatur Rotary 180, noon, Decatur Club. Women’s Progressive Club, 6 p.m., Greater Northside Baptist Church.
Thursday, Dec. 3
Early Bird Kiwanis, 6:45 a.m., Scovill Banquet Facility. Decatur Metropolitan Rotary Club, noon, Decatur Club. Human Services Agency Consortium, noon, Central Christian Church, 650 W. William St. Lincolnland AMBUCS, 6:30 p.m., Independence Pointe Building, 2715 N. 27th St.
Thursday, Dec. 10
Thursday, Dec. 17
Decatur Frontiers Club, 10:30 a.m., Decatur Club.
Early Bird Kiwanis, 6:45 a.m., Scovill Banquet Facility. GFWC Decatur Woman’s Club, 11:30 a.m., Scovill Banquet Facility. Senior Resources Network, noon, Keystone Meadows, 1455 W. Mound Road. Decatur Metropolitan Rotary Club, noon, Decatur Club. Decatur Area Women’s Network (DAWN), 5:30 p.m., Decatur Club. Lincolnland AMBUCS, 6:30 p.m., Independence Pointe Building. Mount Zion Lions Club, 6:30 p.m., Lions Club Community Center. Decatur Camera Club, 7 p.m., Rock Springs Environmental Center, 3939 Nearing Lane.
Decatur Frontiers Club, 10:30 a.m., Decatur Club.
Monday, Dec. 7
Friday, Dec. 11
Monday, Dec. 21
Friday, Dec. 4
Decatur Breakfast Sertoma, 7 a.m., Scovill Banquet Facility.
Saturday, Dec. 5
Decatur Noon Lions Club, Diamonds Family Restaurant, 2959 N. Oakland Ave. Decatur Rotary 180, noon, Decatur Club. Women’s Progressive Club, 6 p.m., Greater Northside Baptist Church.
Tuesday, Dec. 8
Kiwanianne Club of Decatur, 9:30 a.m., Scovill Banquet Facility. Decatur Building Construction Trades Council, 10 a.m., IBEW Local 146 Hall, 3390 N. Woodford St. Decatur Area Society for Human Resource Management, 11 a.m., location varies. Decatur AMBUCS, noon, Decatur Club. Noon Kiwanis Club, Decatur Club. Noon Sertoma, Decatur Club.
Decatur Breakfast Sertoma, 7 a.m., Scovill Banquet Facility.
Saturday, Dec. 12
Decatur Frontiers Club, 10:30 a.m., Decatur Club.
Monday, Dec. 14
Decatur Noon Lions Club, Diamonds Family Restaurant. Decatur Rotary 180, noon, Decatur Club. Altrusa International of Decatur, 6 p.m., location varies
Tuesday, Jan. 5
Early Bird Kiwanis, 6:45 a.m., Scovill Banquet Facility. Decatur Metropolitan Rotary Club, noon, Decatur Club. Decatur Christian Women’s Connection, 11:30 a.m., Scovill Banquet Facility.
Kiwanianne Club of Decatur, 9:30 a.m., Scovill Banquet Facility. Decatur AMBUCS, noon, Decatur Club. Noon Kiwanis Club, Decatur Club. Noon Sertoma, Decatur Club.
Friday, Dec. 18
Wednesday, Jan. 6
Decatur Breakfast Sertoma, 7 a.m., Scovill Banquet Facility.
Saturday, Dec. 19
Thursday, Jan. 7
Decatur Rotary 180, noon, Decatur Club.
Tuesday, Dec. 22
Noon Kiwanis Club, Decatur Club.
Wednesday, Dec. 23
Decatur Golden K Kiwanis Club, 9:30 a.m., Scovill Banquet Facility.
Monday, Dec. 28
Greater Decatur Chamber of Commerce Breakfast, 7 a.m., Decatur Club. Decatur Golden K Kiwanis Club, 9:30 a.m., Scovill Banquet Facility. Decatur Shrine Club, noon, Scovill Banquet Facility.
Decatur Rotary 180, noon, Decatur Club.
Early Bird Kiwanis, 6:45 a.m., Scovill Banquet Facility. Decatur Metropolitan Rotary Club, noon, Decatur Club. Human Service Agency Consortium, noon, Central Christian Church, 650 W. William St. Metro Decatur Home Builders Association, 6 p.m., Beach House. Lincolnland AMBUCS, 6:30 p.m., Independence Pointe Building. To submit items for Your Calendar, contact Scott Perry at (217) 421-7976, at sperry@herald-review.com, or click the “Submit an Event” link at www.thebusiness-journal.com
Tuesday, Dec. 15
Kiwanianne Club of Decatur, 9:30 a.m., Scovill Banquet Facility. Decatur AMBUCS, noon, Decatur Club. Decatur Golden K Kiwanis Club, 9:30 a.m., Noon Kiwanis Club, Decatur Club. Scovill Banquet Facility. Noon Sertoma, Decatur Club. Mount Zion Chamber of Commerce Luncheon, Decatur Landlords Association, 6 p.m., 11:30 a.m., Mount Zion Convention Center. Doherty’s Pub, 242 E. William St. Featured guests are pastors from Moutn Zion churches. Decatur Shrine Club, noon, Scovill Banquet Facility. Decatur Golden K Kiwanis Club, 9:30 a.m., Scovill Banquet Facility. Decatur Real Estate Investors Association, 6:30 p.m., Perkins Family Restaurant, 2999 Decatur Shrine Club, noon, Scovill BanN. Monroe St. quet Facility.
Wednesday, Dec. 9
Wednesday, Dec. 16
Save the Date thursday, apr. 7th
Decatur Conference Center 7 am - 9 am
421-7919 to reserve tickets
The Community Leaders Breakfast is now on Facebook. Become our Facebook friend today, and stay updated on the latest news.
December 2015
www.thebusiness-journal.com
FROM THE EDITOR I have a reputation for being a bit of a procrastinator. It’s an ailment that has plagued me all of my life. Really. I was even born late. Christmas shopping? That’s something you do about a week before the big day, give or
BUSINESS JOURNAL 3
BUSINESS JOURNAL OF MIDCENTRAL ILLINOIS
take a few days. So you can imagine my surprise when I decided to purchase three Christmas ornaments out of fear they might be sold out if I waited any longer. I bought them in OCTOBER. I’ve spent time cruising on Lake Decatur since then. Despite this bout of premature Christmas spirit, I’ve resisted a really, really strong urge to begin watching the hundreds of Hallmark Channel Christmas shows – I love those things – that began showing around Halloween. Who would have thought I would be forced to choose between “Matchmaker Santa” and “Friday the 13th” on the same day? At least I’ve been able to avoid hanging my outdoor Christmas lights. Everyone knows it’s a requirement that it be snowing and no more than 20 degrees when you do that.
Volume 20
Issue 12
601 E. William St. Decatur, IL 62523 217.421.7976 217.421.7965 (fax) PUBLISHER: Julie Bechtel GENERAL MANAGER: Gary Sawyer
Merry Christmas.
EDITOR: Scott Perry ADVERTISING: AnnaMarie Hanes
Scott Perry, editor Business Journal of Midcentral Illinois
COVER PHOTO: Jim Bowling
December2015Contents
ADVERTISING: The deadline for ad and ad copy for the January issue is Dec. 14. Call 217.421.7953 for rate information. STORY IDEAS: Email sperry@herald-review.com or call 217.421.7976
Standing FEATURES Biz Bites
5
Biz Clips
8
SUBSCRIPTIONS: To order additional copies, call 217.421.7931
Fred Spannaus
9
Special section Free Time calendar
6
Health calendar
13
Liz Reyer
12
Office Coach
12
Professional Profile Special section Wendy Gauntt
9
Road work
Community treasures
T his month we celebrate small businesses and the people, usually families, that make them go. Learn about some local businesses, the keys to their success and local resources for helping make your business dreams reality. Special section
Choose computers based on needs
15 Gift of giving Community Foundation puts donations to work
The Business Journal of MidCentral Illinois is printed monthly and is a publication of Lee Enterprises, Inc. Information published is the responsibility of the author and does not reflect the opinions of The Business Journal of MidCentral Illinois. To submit articles, mail typewritten and 500 words or less to: The Business Journal, 601 E. William St., Decatur, IL 62523. Articles will not be returned. Any editorial content or advertising published is the property of Lee Enterprises, Inc., DBA The Business Journal of MidCentral Illinois. Herald & Review All rights reserved for entire content.
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BUSINESS JOURNAL
December 2015
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YOUR
COMMUNITY
Revenue proposals hit brick wall Liquor fee hike defeated; fuel tax tabled
when criticizing the city for releasing the proposal just days before the council’s vote. “I’ve spent my entire life here,” he said. ALLISON PETTY “I don’t know what more the city council Business Journal Writer wants small businesses to do.” Mike Monseur said he owns and operDECATUR – The Decatur City Council ates Godfather’s Pizza and has several delayed or rejected three major revenue proposals last month in a lengthy meeting restaurants. When he seeks potential sites for new filled with passionate public opposition. restaurants, Monseur said he looks at how The council voted to table ordinances friendly the city is to businesses. He said that would create a local motor fuel tax he had been considering an expansion in of 5 cents per gallon and an annual video Decatur, but called the Realtor and put it gaming license fee of $750 per machine. on hold Monday. When the majority failed to support “This city has illustrated, with these tabling liquor license fee increases, all people, that the people have lost conseven council members voted against fidence in you,” he said. “When you tax the proposal, which would increase most and spend and tax, what happens? You liquor licenses from $2,000 to $5,000 generate some revenue right off the bat, per year. but when your businesses leave, you lose All three measures were proposed by that revenue. … It’s a vicious cycle. It City Manager Tim Gleason as a way to fund projects that he said otherwise would never ends.” Gleason said he would respond to the not be included in the city’s 2016 budget. council’s request for more information The local motor fuel tax, which previabout the urban renewal proposals. They ous councils have discussed several times include land banking, increased demoliover the past few years, would have paid for road improvements. Council members tions and refurbishment of dilapidated homes, which could also provide opportuasked for more information, particularly nities for low-income families. as three members who joined this year He said city staff had considered many have not participated in a study session on of the issues raised by audience members. the subject. “Regardless of the tax increase to fund The other two measures were meant these projects that I know the community to fund urban revitalization efforts that wants, there’s always going to be opposiGleason introduced in a Nov. 2 presentation,” he said. “There’s always going to be tion to council. a group of people that feel they are being Most opposition came from local busiunfairly taxed. I understand that.” ness owners in response to the liquor and Since he took the job in March, Gleason gaming fee proposals. Many said the move said he heard clearly the council’s desire would hurt or close businesses and put to turn around the community’s property people out of work. Rodney Powell, owner of Robbies Grille, values and increase its desirability. “We can discuss this further until coundetailed factors that have hurt restaucil is satisfied,” he said. “Hopefully, we’ll rants and bars in recent years: food and land on something that’s less controversial beverage tax increases, smoking bans, for the public so that we can make an insurance cost increases and the ecoinvestment, again, in these areas that are nomic downturn. He said the business owners understood not going to be addressed. “But I think everybody is in agreement the need for the city to fund the urban that they have to be if we want to turn renewal projects, but “singling out” bars around the desirability of the community.” and restaurants to pay for them could be After most of the audience left the devastating. meeting, the council grappled with sober“Simply put, we cannot afford these ing financial realities. fees and increases,” Powell said. “We are It voted to hire Dewberry Architects all locally owned businesses who employ and serve the community and continually Inc. to evaluate needs of the city’s seven fire stations, which range from 21 to 88 strive to keep our doors open.” years old. Kevin Watkins, owner of Biggens Bar & Councilwoman Lisa Gregory pointed Billiards and the Escape Lounge, called the out that the council had just listened to an increases “ludicrous” and said it would hour and a half of comments from resibe impossible for some establishments to dents unhappy about revenue increases. stay open if they passed. “And now we come to an issue where “You will lose business. You will lose we’re talking about services that we’re employees. And you’ll lose a lot of faith going to provide to this city, and I just that some of the people in this room have want you to remember that we’re going to for you,” he said, drawing thunderous have to pay for those some way,” she said. applause from the audience. Gregg Zientara, the city’s finance He also received cheers and an “amen”
“Many times we talk about people living paycheck to paycheck. We, the city, are one paycheck away from being in that position.” Gregg Zientara, Decatur finance director
director, made his monthly presentation of the city’s financial situation to a mostly empty council chamber that had been overflowing two hours earlier. Zientara said it became clear to him, after listening to the public’s comments, that most people do not understand the city’s financial position. For the first 10 months of the year, both revenues and expenses for the city’s general fund were down 3 percent from budget targets, essentially breaking even. “However … we are one check away in
the general fund from having no money. One paycheck away,” he said. “Many times we talk about people living paycheck to paycheck. We, the city, are one paycheck away from being in that position.” Zientara said the state of Illinois is behind in payments to the city by $1.1 million, about $600,000 of which represents general fund revenue. There is also an extra payroll in the 2015 calendar year. “If we don’t get distributions from the state, sometime in January, we won’t have any cash in the general fund,” he said. Speaking after the meeting, Gleason said the city has cut nearly 100 jobs in the past four to six years. “There is no fat on the bone, if you will. If I’m forced to go back and revisit what other areas we could cut even more, I have concerns,” he said, citing many long-delayed large equipment purchases that the council had considered in the past eight months. Gleason said the city’s 2016 budget presentation, previously planned for Nov. 30, would occur Dec. 7, with the council slated to vote on it the same night.
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Wishing Everyone a Happy Holiday.
(217) 422-3330
December 2015
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BIZ
BITES
Now open
A new Decatur gaming parlor is up and gambling and three more are on the way. Debbie’s opened in October at 1910 S. Mount Zion Road and owner Gregg Meisenhelter said he will be ready to announce the locations of two more once he receives the go-ahead from the Illinois Gaming Board. “Two are real close and we’re also working on the other one,” he said. They will all be called Debbie’s because Meisenhelter likes the sound of a female name, and Debbie also happens to be his mother’s name. He says his gaming parlors strive for a living room-like relaxed atmosphere that caters to patrons who don’t care for the bar scene. The parlors do serve beer, but no liquor. Furniture includes couches, comfortable chairs and there’s a television. Gaming machines are separated into cubicle-like areas. “There is enough room in there for two people to come in and sit and play together without having the distractions of the other machines and other people,” Meisenhelter said. The Mount Zion road location is open daily from 7 a.m. to 11 p.m. Monday through Wednesday, and 7 a.m to 2 a.m. Thursday through Saturday, and 10 a.m to 11 p.m. Sunday. Call (217) 864-1624. nnn Lori Romans and Sergio Insante, longtime employees of Decatur restaurateur David Fuentes, are stepping out on their own with the New Moon Cafe, which opened last month at the former home of Golden Glaze Donuts at 3755 E. William St. “Farmers would often plant their crops or start a new project during a new moon to improve their chances of success,” Romans said. “We thought we’d give ourselves the same advantage.” Submarine sandwiches and paninis are their speciality, but for breakfast they offer biscuits and gravy, homemade cinnamon rolls and Mel-O-Cream Donuts, too. For lunch and dinner they offer a soup of the day, chili and salads. Hours begin at 6 a.m. daily, with closing at 8 p.m. Monday through Saturday and 2 p.m. Sunday. For more, find the business on Facebook or call (217) 428-0129. nnn The Wash n’ Where Laundry, at 3733 N. Woodford St. in the Woodmound Plaza, has reopened after undergoing some repairs following a Labor Day fire. “We’re happy to be back and better than ever,” said Tasha Smegal, daughter of Alvin Cohen, who owns the laundry. Smegal said customers will notice a new ceiling and a refurbished floor in the coin laundry area. The walls have been freshly painted, with the exception of an area that continues to display a mural painted by then Eisenhower High School student Brogan Sheets when Cohen purchased the business two years ago. Smegal said they were happy the mural was preserved.
BUSINESS JOURNAL 5
Illinois 48. Owner Todd Teel said it will be the first Krekel’s in Decatur built from the ground up. “It’s not going to look like other Krekel’s,” Teel said during a groundbreaking ceremony. “We want something to call our own. We’re going to make that happen.” A new 3,000 square foot building will be built in an empty lot just north of the existing store, Teel said. It will feature a drive-through and covered patio space, he said. Teel is hoping to provide easy access to the building for customers. Teel and his wife, Cindy, have been working on the project for about a year and half. They expect construction to be completed within 4-5 months, depending on the weather over the winter.
President Jim Gagne prepares to retire. “Our commitment to our new Taylorville customers is to strive every day to give the best customer service available in the market,” said John Skeffington, Skeff president and CEO. “Skeff Distributing Company has been in business for 49 years and was built on the premise of great customer service and taking care of the people who work here.” The company will now have 115 employees, Skeffington said. Its annual volume will be more than 4 million cases of beer sold with service to 1,700 customers, he said. Skeff has completed three major acquisitions in the past 10 years, including House of Brews in Springfield in 2006, Premium Brands LTD of ChampaignUrbana in 2007 and Earl Gaudio & Son of Tilton, which includes the Danville area, in 2013. Its service territory already The service territory for Decatur-based included Macon, Menard, Piatt, ChamAnheuser-Busch distributor Skeff Distribut- paign and Vermilion counties along with portions of Logan, DeWitt, Saning Company, Inc. is once again expanding gamon, Moultrie, Douglas, Edgar, Ford to cover more of Central Illinois. and Iroquois. Skeff’s latest expansion comes after it acquired Gagne Distributing, the Anheuser-Busch distributor in Taylorville. Biz Bites highlight businesses that are opening, closing, Its service territory will now include parts expanding … you get the picture. If you have information for our Biz Bites column, contact Tony Reid at of Christian, Macoupin, Montgomery, treid@herald-review.com, Chris Lusvardi at clusvardi@ Morgan and Sangamon counties. herald-review.com, Theresa Churchill at tchurchill@ The sale comes as Gagne Distributing
Expanding
Most of the changes were made to the rear of the building, where the fire caused extensive damage. That area serves as the collection point for the laundry’s drop-off and bundle service. The self-service coin laundry is open from 6 a.m. to 10 p.m. Drop off and bundles laundry services are offered beginning at 7 a.m. For more, call (217) 877-0701. nnn A new call center in Decatur is up and running. Approximately 300 employees are initially expected to work in the Convey Health Solutions office at 1505 W. King St. as it begins operating, said Jonathan Starr, Convey executive vice president. By this time next year, Starr said that number could approach its full capacity of 500 workers. “Decatur fit nicely into our long-term plan,” Starr said. “It is a large enough community to support our needs. We intend to be here for a long time.” The office is the 10th in the Convey network, Starr said. He said the support shown from throughout the community is one of the reasons the company picked Decatur. “We need to have the partners’ support,” Starr said. “We can’t do everything on our own.” Employees at the call center provide information and support for many of the country’s most well-known health insurance providers, said Scott Tracey, senior vice president of information technology operations and security. It offers customer service for Medicare, Medicaid and commercial sponsors. The site in Fairview Park Plaza previously was a call center for StarTek before it closed in 2012.
herald-review.com or call them at (217) 421-6979.
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An iconic Decatur business on the west side of the city is about to get a makeover. Construction is getting under way for a freestanding Krekel’s West location, which is currently located in Colonial Mall at 1355
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6
BUSINESS JOURNAL
December 2015
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YOUR The Arts
Anne Lloyd Gallery/Blue Connection: Xmas ARTicles, The gallery is transformed into a holiday shop featuring an array of original arts and crafts. Call (217) 423-3189. www. decturarts.org Gallery 510: Water colors by Sue Watts. Call (217) 422-1509. Perkinson Art Gallery, Kirkland Fine Arts Center: “Just Use It,” through Dec. 10; Senior Exhibitions, Dec. 14-18. Decatur Public Library: Oil paintings by Barbara Dove. Decatur Airport: Artwork by Pam Marty.
Music
BANQUET
Kirkland Fine Arts Center: Vespers, Dec. 5 and 6; Holiday Jazz, 7:30 p.m. Saturday, Dec. 12; Step Afrika!, 7:30 p.m. Saturday, Jan. 30. For tickets, call (217) 424-6318. www.kirklandfinearts.com Millikin-Decatur Symphony Orchestra presents its annual Chamber Orchestra Advent Services, 8 and 10:30 a.m. Sunday, Dec. 13, at Central Christian Church. “Jingle Bell,” Dec. 11-20 at the Little Theatre-On the Square. For tickets, call (217) 728-7375. www.thelittletheatre.org. Greater Decatur Chorale winter concert, “A Little Dinner Music: Best of Broadway,”
FREE
TIME
Calendar of events
For a complete list of events, go to www.herald-review.com/go/ 6:30 p.m. Jan. 8 and 9 and 12:30 p.m. Jan. 10, at Scovill Banquet Facility. Dinner reservations by Jan. 6. Call (217) 422-5911. Decatur Civic Center: Rock n’ Roll Christmas with Scott Wattles and the Blue Suede Crew, 3 p.m. Saturday, Dec. 5; Tribute to Trans-Siberian Orchestra, 3 and 7 p.m. Saturday, Dec. 12. For tickets, go to www. decaturcicivcenter.org.
On Stage
Millikin University Department of Theatre and Dance: “Solstice-A concert of Dance,” Dec. 10-12, Albert Taylor Theatre. For tickets, call (217) 424-6318. Mid Summer Moon Productions presents “A Christmas Carol, Dec. 19 and 20, at the Decatur Civic Center. For tickets, go to www.decaturcicivcenter.org. Earl David Reed’s The Secret to My Unsuccess Tour, with The Redneck Magician, 8 p.m. Friday, Jan. 22, Decatur Civic Center. For tickets, go to www.decaturcicivcenter.org.
GUIDE
Charity events
Ugly Sweater Party, an adults-only event at the Children’s Museum of Illinois, 6 to 9 p.m. Thursday, Dec. 3. This night of fun will include games like charades and a lip sync contest. There also will be a holidaythemed raffle. Snacks, hot chocolate and cider will be provided. This is a bring your own alcohol event. Tickets are $15 per person or $25 per couple and can be purchased at the museum or by going to www.cmofil.org.
For the kids
Children’s Museum of Illinois: Music at the Museum, 10 a.m. Friday, Dec,4, 11 and 18; Family Friday, 5 to 7 p.m.; Breakfast with Santa, 8 to 10 a.m., and gingerbread workshop, 10 to 11:30 a.m. Saturday, Dec. 5; Cocoa and Cookies with Santa, 6 p.m. Friday, Dec. 11; Family Science Sunday, 2 to 4 p.m., Sunday, Dec. 13; Happy Noon Year, 10 a.m. to 2 p.m. Thursday, Dec. 31. www.cmofil.org. Call (217) 423-5437.
Featured Business:
Scovill Zoo: Pajama Party with Santa, 1 to 3 p.m. and 5 to 7 p.m. Saturday, Dec. 12. www.scovillzoo.com
Misc.
The Rock Springs Nature Center hosts a long list of mini camps, family adventures and classes. So many, in fact, that there are too many to list. Go to www.maconcountyconservation.org and click on the Programs and Activities tab for a complete listing. Ice Skating at the Decatur Civic Center. Go to www.decaturciviccenter.org or call (217) 422-7300. Downtown Decatur Christmas Walk, 4:30-8 p.m. Wednesday, Dec. 2. Visit downtown merchants for an evening of shopping and other festive activities. Mount Zion Christmas Parade, 9 a.m. Saturday, Dec. 5, downtown Mount Zion. Lincoln Square Theatre: Movie Night showing of “Santa Claus conquers The Martians,” 2p.m. Saturday, Dec. 12. www.lincolnsquaretheatre.com or call (217) 972-8606. Got an item you’d like listed in the Your Free Time calendar? Send the information to Scott Perry at sperry@herald-review.com or 601 E. William St., Decatur, IL 62523.
MT. ZION LIONS CENTER
1595 W. Main St., Mt. Zion Contact: Sharon Spinner 864-3100 mtzionlionsclub.com
Accommodates: up to 300 people Choose your own caterer, bring your own food Ask about our “value-added service”
Decatur civic center
#1 Gary K Anderson Plaza, Decatur Contact: Shelly Gregg
Accommodates: 2 to 3,000 People Assistance with catering, cash bar, & Dj Service available
Decatur cLuB Accommodates: 300 people Banquets & weddings
422-7300
158 W. Prairie Ave., Decatur Contact: Jeff Ingle 429-4200
HICKORY POINT BANQUET FACILITY Accommodates: 225 w/additional seating on veranda Award-winning cuisine
MT. ZION CONvENTION CENTER Accommodates: 1,100 people
SCOvILL BANQUET FACILITY Accommodates: up to 225 people Award-winning cuisine
727 Weaver Rd., Decatur Contact: Tina McCarnen 421-6657
1410 Mt. Zion Pkwy, Mt. Zion Contact: 864-5424
3909 W. Main St., Decatur Contact: Kevin Brewer 421-7470
December 2015
www.thebusiness-journal.com
YOUR
BUSINESS
Follow these conference call rules STEPHANIE RITENBAUGH
said Carrie Haglund, branch manager for Tribune News Service Writer Office Team in a phone interview. “TeleJust because you can’t be seen doesn’t commuting is becoming more common, mean you can’t be heard. The concept may and so there are more opportunities for seem simple enough, but some folks seem problems to occur.” to forget that on conference calls. OfficeTeam identified these five types of In fact, multiple people talking at once conference call etiquette offenders: and excessive background noise are the top The Late Arriver disrupts the flow annoyances on conference calls, accordwhen joining after the call has started. ing to a recent survey from OfficeTeam, a The Noisemaker causes a commotion subsidiary of the California-based human with loud typing, a barking dog or other resources consulting firm Robert Half. background sounds. “It’s tempting to let your guard down on The Multitasker is too busy eating, conference calls because participants can’t checking email or reading a report to pay see you, but basic meeting rules still apply,” attention to the discussion. said Robert Hosking, executive director of The Tech Transgressor is prone to OfficeTeam, in the survey results. technology faux pas, whether it’s misusing Conference call skills will continue to phone access codes or a headset, or accibe important as more companies turn to dentally prompting music by putting the telecommuting, aided by better technology line on hold. and attempts to save money by reduc The Scene-Stealer is known to intering travel. rupt or monopolize discussions. “It’s an easier use of people’s time and The best way to avoid these behaviors is budgets if you can have conference calls,” to make sure you’re prepared for the call.
BIZ
CLIPS
New staff members
HSHS St. Mary’s Hospital welcomes these physicians: Parvish P. Shah and Michael J. Walden to Radiology/diagnostic radiology; Jeffrey C. Wagner and Natalie C. Renda to internal medicine/neurology (telemedicine); Patrick C. Kippenbrock to Pathology/ pathology-anatomic; Kristen L. Hufford, maternal/child/certified nurse midwife; Amy B. Dobrinick and Maria L. VanBebber to Anesthesiology/certified registered nurse anesthetist; and Jeffrey L. Denny, Emergency Department/physician assistant.
Achievements
Decatur Memorial Hospital was named one of the nation’s 50 Top Cardiovascular Hospitals by Truven Health Analytics. Decatur Memorial Hospital has received the American Heart Association/American Stroke Association’s Get With The Guidelines-Stroke Silver Plus Quality Achievement Award with Target:Stroke Honor Roll. Culver’s of Decatur is a regional champion in the nationwide Culver’s Crew Challenge contest. Attorney James Zachry is the 2015 recipient of the Joseph R. Bartylak Pro Bono Award presented by the Land of Lincoln Legal Assistance Foundation Northern Regional Office. Gary and Andy Birschbach, owners/operators of three Decatur-area McDonald’s, are the recipients of the Zachry Regional Operators Association’s Alpha Award. Kevin Dickey, vice president of Network
Operations for FirsTech Inc., has achieved the certified information systems security professional designation from the International Information Systems Security Certification Consortium. Bridget Sibthorp-Moecker, regional digital services director for the the Herald & SibthorpMoecker Review, The Pantagraph in Bloomington and the JG-TC in Coles County, received a Lee Enterprises President’s Award for Innovation for the launch of a pilot website in collaboration with Newspapers.com. The newspapers were the first in the nation to enter into such a partnership, providing users with an easily searchable database of historic newspaper content and preserving it for future generations.
Announcements
Clay Dean, chief executive officer of the First Mid Insurance Group, was recently elected to The American Bankers Insurance Association Board of Directors. Brad and Brigid Sweeney are the honorary co-chairs of the Salvation Army’s Dean Tree of Lights campaign.
Business Clips are abbreviated versions of paid Business Achievements which appear on Mondays in the Herald & Review. For more information about Business Achievements, go to www.thebusiness-journal.com and click on the Submit a Business Achievement link.
BUSINESS JOURNAL 7
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BUSINESS JOURNAL
December 2015
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All accounted for
Kates Tax Service balances the books, family TONY REID
Business Journal Writer
DECATUR – Family together time can be a taxing experience. Just ask the clan at Kates Tax Service in Decatur, a family firm full of members of the same family who make their living sorting out other families’ tax headaches. That sounds like a high-stress environment and recipe for familial conflict, but the Kates have been making it add up nicely since the company was founded in 1972. Current owner Ken Kates took it over when he bought out his dad, Pete Kates, in 2010. “We’re human, we squabble,” said Ken Kates, 61, who works alongside eight family members and believes in cutting straight to the bottom line in taxes and in life. “But with family you have to bend, you have to compensate for all of your own problems. You work it out together.” Company founder Pete Kates had been happily working it out as manager for the H&R Block office in Decatur until a company organizational shift permanently deducted him from the Block payroll in 1971. With 10 kids to feed at home, he wound up getting a production job with the former Wagner Castings Co. and launching Kates Tax Service with his late wife Isabell in 1972. Isabell held the business pretty much together by day while her husband contributed long and taxing hours between Wagner production shifts. By the time his factory job was over in the early 1980s, the tax gig had reached cruising altitude and was self-supporting, aided by various members of the Kates (pronounced “Cats”) clan. “I think every one of my siblings except one has probably participated in this business over the years,” Ken Kates said. The exception to the tax code is his oldest brother, Jay, who was serving in the Marine Corps during the formative years of the business. Marine Corps service is another Kates tradition, with both Ken and Pete being Corps veterans along with Ken’s brother, Mark. Today, Kates Tax Service crunches numbers for some 4,000 clients with a staff of 16. Ken Kates, who has worked there for 35 years, is in overall charge as owner while his 91-year-old father is kind of retired but still stopping by regularly to help out and check over tax returns. Ken Kates’ wife, Rhonda, who worked there before she married her husband 37 years ago, serves as bookkeeper and office manager. Ken’s brother David, 62, is a tax preparer as is sister Kathy Frazier, 56, and sister Kelly Klemaier, 48, who is also assistant office manager. Ken’s brother Jonathan Kates, 55, works part time as the janitor taking care of the office on South 16th Street while Ken’s
Business Journal, Jim Bowling
With nine members of the family on its payroll, every day is a family gathering at Kates Tax Service. Pete Kates, second from right, founded the business in 1972. His son, Ken, seated next to him, bought the business in 2010.
daughter Sheerie Gould, 35, works as a bookkeeper. And then there is Pete Kates’ grandson, and Ken’s nephew, A.J. Vossos, 35, who is a tax preparer. Last but far from least in the Kates collective view is Diana Hayes, office receptionist and file manager, who is not a member of the family but, after being knee-deep in numbers with them for the last 20 years, is treated and regarded as if she’s blood. “We’d like her to be family,” Ken Kates said with a smile. “If she’d have us.” Discussing the nature of family and work brings everybody back to the issue of why the familial business model works so well at the Kates office. They explain that they socialize together on big occasions like July 4, Thanksgiving, Christmas and so on, and even team up for a once-a-year family ball game. They
say they have grown to like each other’s company, both in and out of work. Rhonda Kates believes the qualities of being a good colleague and a trusted family member are not so very different, and involve showing some understanding. “During tax season it can get pretty tense in here,” she added. “But we’re all human, and we try to be human. That’s important.” Extending that same sense of understanding to their tax clients, and seeing them as people rather than an accumulation of liabilities, income and standard and nonstandard deductions, is the reason the Kates say their family firm is still around. Pete Kates calls it “walking in the same shoes” as your taxable clientele. “You got to figure out exactly how they make their living,” he said. Ken Kates agrees, and says that is the
only way you can really know their needs and serve them right. “So if you don’t think, ‘Hey, what does a carpenter do? What tools does he need? What mileage is associated with the job? Does he belong to a union? Does he pay union dues?’ you can’t help him with his taxes properly,” added Kates. “You need to walk in his shoes.” Many clients have got so comfortable sharing their financial walk with the family firm they have kept on entrusting them with their taxes after they have moved out of state and, in one case, after they went to live in Japan. And the Kates are now serving different generations of the same families who have stuck with them like family over the last 43 years. “And that is quite an honor, if you think about it,” Ken Kates said.
Family-Owned
Business A product of the Business Journal and the Herald & Review
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FAMILY-OWNED BUSINESS
December 2015
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Meet Julie Shields, director of the Center for Entrepreneurship Hometown: I was born in Springfield, but I’ve lived in or around Decatur for 16 years, so Decatur/Macon County is now home. Family: Husband, Zach, who is executive director for the Decatur Public Schools Foundation; daughter, Athena (15); twin sons Hadrian and Caius (11) and and little guy, Noah (3). Education: B.A. in classics (archaeology) and history (ancient history, specifically) from University of Illinois Urbana-Champaign, MBA from Millikin University. My “I’d rather be …” bumper sticker would read, “I’d rather be daydreaming.” It is very satisfying for me to think about new ways of doing things, new products, better ways of working with people, new collaborations, etc. While daydreaming might sound flippant, it is a success strategy, too. I suppose the professional version of that same bumper sticker would be “I’d rather be visualizing,” but that sounds pretentious. Hobbies/interests: I am a “dabbler,” which means I am interested in many different things. Our farm is a great way for me to indulge in experimentation, practice and play. We have beautiful ponies, productive (read: murderous) barn cats, a bouncy puppy and my favorites, the quirky chickens. Last year, we had a rooster named Rob Lowe. My first job: Right out of college, I took a part-time job as a recruiter for an IT recruiting company as I was waiting a semester to start law school. I enjoyed it so much I didn’t go to law school and ended up staying in the information technology industry for 13 years or so. Why I do what I do: There are so many reasons. Mostly it is because I get great joy cheering on individuals who are passionate about achieving their goals, making a difference, owning a business, creating a meaningful life, alleviating pain or challenges, transforming the world, etc. The world needs all these things. I work to help people align their own goals with other like-minded creators, innovators and entrepreneurs in order to start a movement and make the world a better place. Personal approaches to challenges: I cannot remember who said it, but my philosophy on challenges is “None of us is as smart as all of us.” I try to engage others to use our collective wisdom. I try to put a positive spin on challenges and talk openly about how I am trying to solve them. People want to help solve problems, but they do not necessarily want to help if it comes across as complaining. Community involvement: There are a number of Center for Entrepreneurship supported community organizations – Micro Business Network, Millikin Decatur Executive Association, SCORE, Youth Leadership Institute program through Partners in Education at Richland Community College, etc. I also sit on the board at Decatur Day Care Center.
Business Journal, Lisa Morrison
What is your definition of an entrepreneur? It is someone who can recognize opportunity and lead an endeavor to both create and capture value in the marketplace. Owning a business might be one way to create and capture value, but it can also be created and captured as a social impact venture (what some might call nonprofit, but that is just a tax designation) or within an existing corporation. What is the Center for Entrepreneurship? The Center for Entrepreneurship at Millikin is a unique thing. We have an academic department focused on the discipline and practice of entrepreneurship with our students. We support an entrepreneurship major, minor, two undergraduate certificates and a graduate-level certificate. We also have community outreach and youth development components to our mission. In the community, we work with collaborative partners on youth entrepreneurship, and we support small- to medium-sized businesses through the Micro Business Network, the Millikin Decatur Executive Association and SCORE counseling for small businesses. With youth, we have piloted TechVentures on campus, held iSMARTgirls on campus for
a number of years, worked with Decatur Public Schools on SMASH Camp summer program the past four years, co-sponsored the local Maker Faire and are now working with the Children’s Museum of Illinois on its Make Space collaboration. What entrepreneurial experience do you bring to the center, the director’s position? I have been an owner of businesses as well as worked innovatively inside organizations. I’ve owned (or been an owner of) three companies: OpenII – a data integration technology company that held joint intellectual property with U of I, InVivo Ventures – a technology consulting company, and now our farm, Highpoint Ventures, which has Sangamon Welsh Ponies as our brand (or a “prefix” in the pony business). When I worked for Decatur Public Schools, I collaborated with amazing educators to transform traditional summer school into a camp-based program involving over 20 of our amazing local organizations. We turned the community into the classroom. How does this experience benefit the students/business owners? I’ve been involved with so many contract negotiations, sales presentations, tactical teams, strategic planning sessions, brand development,
proposals, etc. I’ve experienced a lot of failure, too, and I lived to tell the tale. I’ve had to move money around to make payroll, call clients to politely remind them to pay an invoice quickly (I’ve been on the other side of that, too, coincidentally). I’ve had to re-create myself a few times, invest time and effort in networking when it was hard to get out of bed in the morning, work incredibly hard at things without knowing if there would be any payoff, etc. All these things and more are hallmarks of entrepreneurship that are challenging to explain with books. What is your take on the small business climate in the community? I believe we need inspiration. The number of new businesses starting in the area is pretty low. There is positive energy around logistics, so that is great, but I’m not so sure those could be classified as “small businesses.” Frankly, what I am hearing from multiple places is that there is not a lot of access to risk capital for the small startup. Crowdfunding rules are changing soon, so that might be an interesting way of activating micro-investors in the community.
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FAMILY-OWNED BUSINESS 3
Victory Pharmacy of Decatur 163 N. Water St. and 2280 E. William St., Decatur (217) 428-4000 and (217) 422-1000 Years in business: 16 years Family members involved: Wole and Abiola Adeoye Products/services offered: Our products include prescription drugs, over-the-counter drugs, grocery and durable medical supplies. Our Pharmacy services include prescription dispensing, medication reviews, medication thereapy management, counseling, special drug packaging, Medicare Part D
help and free prescription delivery. Your survival tip to others starting or maintaining a family (small) business: Put all your trust in God to guide and direct your steps.. Our business would not be where it is today if not for God’s grace. Remember Philippians 4:13 “I can do all things through Christ that strengthen me.” Work hard and treat you customers with respect and dignity. Be generous to your staff.
Heinkel’s Packing Co. 2005 N. 22nd Street, Decatur (217) 428-4401 Years in Business: 104 years Family members involved: Four Products/Services offered: Bacon, smoked sausages, deli meats, hams, pork and poultry parts, private label and custom deer processing. Your survival tip to others starting or maintaining a family (small) business: Establish a vision, execute that vision every day. Build loyal employee base and take care of your people. Believe in yourself. What makes your family business unique? One hundred and four years of continuous family ownership is virtually unheard of and very unique. Ownership operates the entire business and works directly with all employees from high earners to entry-level positions. It is precisely the amazing mix of great personnel, coupled with direction of ownership, that allows Heinkel’s to manufacture its timeless, quality products. Business history/future: First Generation (1912): Founded by
Continued from page 2
But we need a boost. The Economic Development Coporation of Decatur and Macon County, city of Decatur, Chamber of Commerce, Richland and the Center for Entrepreneurship are working together on a Business Development Resource Center concierge service for any size business. Each situation is unique, and we need to all work together to make Decatur and Macon County rich soil for small businesses to grow. What is the biggest challenge entrepreneurs face? It seems a lot of small business owners try to go it alone, not taking time to network and stay on top of changing trends. Or they focus on the detail, and that takes a lot of time. It leaves them vulnerable to languishing rather than focusing on strategic growth. What is being done to change this mentality? Earlier this year we had a Growth Venture class through SCORE and the Center to help small businesses focus on their growth potential. We learned a few things through that process, and are considering some different approaches going forward. The center is beginning to reach out to people as young as middle school students. Why? People have asked me “how young is too young to teach entrepreneurship?” I don’t think there is a “too young,” frankly,
because it starts with an entrepreneurial and enterprising mindset. I would even argue that most children are naturally enterprising and creatively seek solutions until we adults start telling them there is one correct answer. Adults can and frankly need to be intentional about encouraging children to be OK with experimentation and failure so they continue their interest in creativity. Failure is an essential part of the creative process. As far as why bother to try to instill an entrepreneurial mindset, there are various reasons, the most important of which is that our world needs young innovators and entrepreneurs to take on serious problems like poverty, energy, violence and most importantly, effectively leverage an increasingly globalized economy. It’s important to note that being entrepreneurial can happen within a company or organization, and many existing companies are looking for people who can demonstrate that they think and act entrepreneurially. By that I mean they can recognize opportunity, assess risk and reward, find resources and lead the effort. I’m all for career path efforts that encourage students to think about what they want to be when they grow up, but I’d be really excited if the conversation shifted
to “what all do you want to do as you grow up?” or “what impact will you make on the world?” or “how many jobs are you going to create?” Tell us about your collaborations with the Children’s Museum of Illinois and the Decatur School District to inspire these young entrepreneurs? With Decatur Public Schools we have collaborated on SMASH Camp, which is a summer camp for gifted students to learn and practice entrepreneurial concepts
Albert Heinkel Second Generation (incorporated in 1947): Arnold Heinkel (president), Herbert Heinkel, Erwin Heinkel and Bob Wright. Third Generation (1989): Miles Wright (president), Denny Heinkel and Neal Wright. Fourth Generation (2014): Wes Heinkel (president), Denny Heinkel (vice president), Thomas McCarthy (secretary/treasurer.) Heinkel’s vision consists of three principal movements. First, to secure recent gains and grow poultry accounts and operations to produce over 2 million pounds of turkey drums by 2020. Second, to secure and expand retail business operations to all major retail chains in the Midwest by 2025. Third, to invest in human and physical capital to meet current and future manufacturing needs, by solidifying and growing a quality employee base, Anhydrous and Freon freezer and cooler expansion, smokehouse efficiencies, and new efficient packaging technologies. We will never sacrifice quality. like recognizing opportunities, creating product and service ideas, and giving a business pitch. With Children’s Museum, we saw an opportunity to bring the maker movement (DIY movement) to some of our youngest community members. The goal is to encourage iterative problem solving, and the littlebits library is an intriguing way to do that – and it hooks parents and caregivers, too. It is just as fun for adults to play with the littleBits.
“Caring for you and about you is our number one priority” • Medication reviews • Diabetes products and services • Email and text message refill reminders • FREE RX-DELIVERY • Diabetes Consulting
Victory Pharmacy
• Immunizations • In-house Charge Accounts • Medicare Part D • Medication reviews • Specialty Pharmacy • Flu Shots
163 North Water St. Decatur, IL 62523
2280 East William St. Decatur, IL 62523
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FAMILY-OWNED BUSINESS
December 2015
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Del’s Popcorn Express 100 Debby Drive, Mount Zion (217) 864-9888 Years in Business: 13 years Family members involved: Mike and Trudy Jacobs. Our four children have all worked at Del’s at some point while they were growing up. Products/services offered: Variety of popcorn, nuts, fudge, candies, chocolates, truffles and seasonal items such as caramel apples and peanut brittle. Whether it’s buttered, caramel, cheese, kettle, vanilla or chocolate-coated, our popcorn is the best around. Our fudge is made the old-fashioned way, stirred in a copper kettle and hand-whipped on a
marble slab. Thousands of caramel apples are hand-dipped during September and October, and now the focus is on handstretching peanut brittle. Other goodies of great taste include nuts, candies, chocolates, sugar-free chocolates and truffles. Del’s Popcorn Express is eager to help with your list of Christmas gifts for clients, employees, family and friends with an assortment of tins, boxes, bags, trays and baskets filled with mouth-watering treats. Customer service is a top priority. We offer daily UPS shipping and free parking at the door. Your survival tip to others starting or maintaining a family (small) business: Surround yourself with reliable and dedicated people. Be willing to put in long hours. What makes your family business unique? We are in competition with ourselves, because there aren’t other businesses offering the variety of products we make. Business history/future: Mike and Trudy were given the opportunity to open their own Del’s in 2002 by Mike’s sister, Lou Ann, who owned the downtown Decatur Del’s Popcorn for 30 years. They recently expanded and remodeled their Mount Zion shop to handle the growing business. They have two poppers, five copper kettles for cooking and extra room to display their delicious products.
Imboden Creek Health Services 180 W. Imboden Drive, Decatur (217) 422-7150 Years in business: 32 years Family members involved: John and Martha Brinkoetter Products/services offered: We provide a safe, beautiful and comfortable environment...but more importantly, it is what happens within the bricks and mortar! We provide trust, skilled nursing care, a helping hand, physical, occupational or speech therapy, a smile, and so much more. Your survival tip to others starting or maintaining a family (small) business: Keep focused on the mission, not the business. What makes your family business unique? We aren’t a large corporation. We are local folks trying to do the right thing and
serve others. Business history/future: Living Centers Inc. d/b/a Imboden Creek Health Services began in Sullivan in 1983 with the mission of developing new and innovative ways to care for those in need of long-term care; to change the perceptions of society about what care for the elderly should mean. That mission came to Decatur in 1990 with the opening of Imboden Creek Living Center and remains the foundation of this company. Advice to someone starting a family business or working to maintain a family business: Same as the survival tip. Remember why you started and be the expert.
Fourwinds of America 15277 N. Wood St., Maroa (217) 794-2292 Years in business: 44 years Family members involved: Pete Koyak Sr. and Pete Koyak Jr. Products/services offered: Jayco, Starcraft, Salem, Montana and Chateau RV sales service
Season... TisTisthethe Season... • Fudge • Candies • Nuts • Party Bags • Popcorn • Chocolates • Gift Bags & Boxes Hostess Trays • Employee & Client Gifts POP in fOr a smell, leave with a taste.
100 W. Debby Dr., Dr Mt. Zion, IL 62549 • 217-864-9888
and parts. Your survival tip to others starting or maintaining a family (small) business: Honesty and trust. Live by the Golden Rule.
FOURWINDS RV East Peoria • Maroa 309-699-6231 • 217-794-2292
www.fourwindsrv.com
December 2015
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Pro Emp & Associates 1065 W. Main St., Decatur (217) 233-4729 Years in business: 20 years Family members involved: Fred, Beth and Kyle Lohrstorfer Products/services offered: Payroll processing, tax management and workers’ compensation administration. Your survival tip to others starting or maintaining a family (small) business: Make sure to stay in touch with your customers and keep an open line of communication. Most importantly, ALWAYS deliver on what you promise. What makes your family business unique? We’re able to maintain a family-friendly working environment, but we also deliver a professional approach to all aspects of our business.
FAMILY-OWNED BUSINESS 5
A Family Owned Business Serving Other Businesses
Business history/future: Pro Emp & Associates was founded in April 1995. Since that time, our company has gone through various structural changes including: evolving from a professional employer organization (PEO) to our current status as an administrative services company. As for future plans, Pro Emp & Associates is positioned for growth and will continue to customize our services for clients wants and needs. Advice to someone starting a family business or working to maintain a family business: Be prepared to ride the roller coaster of life and always remember, the highs far outweigh the lows.
Beth, Fred and Kyle Lohrstorfer
when Choosing a Senior Living Facility. Imboden Creek has compiled an informational booklet that can help you make informed decisions when choosing a senior living facility.
“How to Choose A Senior Living Facility” This free pamphlet helps to dispel myths, provide insight and offer sound advice from senior living professionals with topics that include; • Insight on questions to ask • Knowing what your insurance can and cannot do • Determining what is important to you
To have a free copy of this pamphlet mailed to you, call
ProEmp & Associates is a leading provider of Payroll Services with focus onthe customer, and since its founding in 1995, that focus has not wavered. Our management team has years of experience in every aspect of payroll production for all types of business. ProEmp & Associates is the premier payroll processing company in the Midwest with a dedicated staff developing outstanding relationships with clients for over 20 years. ProEmp is your payroll solution. Regardless of the size of your business and its complexities, ProEmp & Associates can customize a plan to receive, process, and report your payroll in a way that suits your specific needs.
Payroll Services ProEmp provides complete and accurate payroll services at an affordableprice. We offer a customized payroll service that will work efficiently withyour current management system. Workers' Compensation Insurance ProEmp offers a unique and reliable system for the small to medium sized business. We will process and adjudicate claims, conduct annual contract audits, and avoid any year end surprises associated with your workers’ compensation policy. Tax Services ProEmp, will prepare and file all State and Federal payroll related taxes. Process wage garnishments, child support payments, and prepare year end W2`s all timely and accurately.
Your time and money are two of the most important components of your business. Let ProEmp help you save both.
1-877-999-Ask Imboden
INDEPENDENT LIVING
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180 West Imboden | imbodencreek.com
Your Payroll Professionals 1065 West Main Street • Decatur, IL 62522 217-233-4729 • 800-557-6639 • ProEmp.com
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FAMILY-OWNED BUSINESS
December 2015
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Don’t let the family business destroy the family For the past few months, this column has examined the topic of business succession, with special focus on parents handing control to their children. This month, I wrap up this series with a final business scenario. The story is true, but I changed some details. Here’s a summary. Now in his late 20s, Tom worked as server in the smalltown Missouri Human Resources restaurant where I enjoyed a late dinner one evening. It was a slow night, so we chatted for a while, him rambling amiably about his town and its attractions. He mentioned that food service is his second job. His first is as a daytime auto mechanic. His father owns a local manufacturing firm employing some 50 people. I asked Tom if he was in line to work in, or to someday own, his father’s company.
Fred Spannaus
G E T CAU G H T U P To view all of columns Fred Spannaus has written on the topic of business succession, go to www.thebusiness-journal. com.
“No,” he replied instantly. “You see, Dad and I are a lot alike, and that’s a big problem. We are both bull-headed. We could never agree on how to run the business. Cats and dogs. It’s better for both of us if I make my own way in the world.” Picture this guy. He could someday be owner and president of a nice and profitable mid-market company. But he fixes cars and waits tables. Is he a success or a failure? Is this a happy story or a sad one? The answer to that, I submit, depends on what you ask when considering infamily transfers. There are three important questions, but each of them is filled with tripwires. Question No. 1. Is it right for the parent? Question No. 2. Is it right for the child? Question No. 3. Is it right for the organization and its people?
One way to approach this is to conduct a simple analysis of each question. Let’s start with the parent. What are the potential benefits for the parent? What do they get emotionally, financially and any other way? What are the possible downsides for the parent? What might they lose? What are the unknowns? Ask the same questions about the child. Then do the same for the company. Write the positives in one column, the unknowns in another and the negatives in a third column. Now assign a weight to each of them. Ask, “How important is this, on a scale of 1 to 3?” The final score will suggest a path forward. Think about that decision. Imagine living with it for a few days. Does it feel right? If it does, it’s likely a wise choice. What if it doesn’t feel right? In that case, your gut is not attuned with your mind. Your logic is out of whack with your emotions. Go back and look at each item, especially those that trouble you most. Make sure you scored it correctly.
Don’t make any decision until you reconcile the differences between logic and emotion. I doubt that the Missouri server and his dad went through this process. But based on what he told me, they did it in shorthand. They came to the conclusion that their personal relationship was more important than their company or their individual pride. The company might succeed under nonfamily ownership, or it might go under. But the fatherson connection will succeed regardless, in large part because it will not be complicated by a business relationship. Every parent and every child won’t reach that same conclusion. Each of us has a different set of values and priorities. But for this son and for this father, the decision was a good one. In my book, they are both very successful. Fred W. Spannaus, principal of Spannaus Consulting, is a senior professional in human resources. He loves feedback to his columns. Fred can be contacted by e-mail at spannaus@ameritech.net or by phone at (217) 425-2635.
Business succession plan helps smooth transition JANET KIDD STEWART
Tribunes News Service Writer
Entrepreneurs aren’t much different from their salaried brethren when it comes to being reluctant to let go of the reins, a new survey finds. Nearly three-quarters of business owners don’t have written succession plans, and more than half admit they will stay on the job longer than is necessary for a smooth transition, according to the study by PricewaterhouseCoopers. “The baby boomers aren’t necessarily letting go. There’s a hesitancy, for a variety of reasons,” said Alfred Peguero, a PricewaterhouseCoopers partner and leader of its US Family Offices Services business. Like employees with inadequate 401(k) plans, some business owners don’t feel financially secure enough to retire, he said. For others the reasons have more to do with wanting to cement a legacy or a reluctance to give up control, Peguero said. Another reason, Peguero and others said, is simply the lack of a better plan. Sound familiar? “The biggest understated resistance point is, ‘What’s the alternative?’” said William Militello, a consultant who coaches financial advisers on how to attract entrepreneurs as clients. His firm also offers private investment deals to wealthy investors. “What they want is to keep their hand in the game, and managing a stock and bond portfolio doesn’t do it.” In 2004, longtime travel industry
executive John Ueberroth (brother of the former Olympic organizer and baseball commissioner) and his wife, Gail, purchased a struggling hotel marketing network, envisioning a way to transform it into a family business that involved their children, Lindsey and Casey. It then took a decade for John Ueberroth, now 71, to hand over the CEO title at Preferred Hotel Group, naming the eldest, Lindsey, 39, to the post last year. He remains chairman, Gail is a vice chair and Casey is chief marketing officer. After a period when her father stepped back from operations significantly, Lindsey asked him recently to step back in and be more involved with certain financial oversight and in closing deals with partner hotels. “I was very lucky,” Lindsey said. “My dad really did step back and let me lead.” That gave her the comfort level to make sure the company was using his talents, she said. Her father acknowledges the fine line between letting go and doing too much,
‘There are usually private equity options for selling the business, but separating the identity of the business and the identity of the founder and family is the most difficult part.’ Alfred Peguero, PricewaterhouseCoopers
for his own sake, his daughter’s and that of the company. “I love to travel and this is a fun business,” he said. “You can only play so much golf. I try not to say too much in meetings
with several other people around. If I have something significant to add, I’ll suggest something (to Lindsey) later on. Otherwise, you have people sitting at meetings changing their minds,” which could undermine her authority, he said. A stable, phased transition with lots of open communication along the way isn’t always attainable, Peguero acknowledged, and often fails — if failure means the business doesn’t survive the retirement of the founder. Sadly, too, it can often mean a successful retirement doesn’t survive the business. “There are usually private equity options for selling the business, but separating the identity of the business and the identity of the founder and family is the most difficult part. It’s really difficult for an entrepreneur to survive that,” he said, referring to longtime entrepreneurs who lose their passion for living once the career is done. “If I could say one thing to people, it’s that no one knows when the light bulb is going to go off. You need a transition plan.”
BUSINESS JOURNAL Reader Profile: n 72% read The Business Journal monthly. n 17% are 34 and under.
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FAMILY-OWNED BUSINESS 7
Flexibility is key to small business survival CAROLINE MCMILLAN PORTILLO Tribune News Service Writer
Picture this: In the early 1920s, Babe Ruth was the “Sultan of Swat.” Unabashed flappers with bob hairdos and short skirts redefined the modern woman. The National Football League was created. And in the small city of Charlotte, N.C., Sidney Levin opened the first Lebo’s, a family footwear store specializing in hard-to-fit feet. It carries sizes from 00 to 17 EEEEE. Now, 91 years later, the company is bigger (eight locations in the Carolinas), the business model is broader (it also sells Western gear, dance wear and riding clothes), and the family still runs it in its original form. Recently, the three living generations were gathered at Lebo’s corporate headquarters in south Charlotte, less than two miles from its flagship location on East Independence Boulevard. The office walls are covered in old photographs, awards and framed stories written about Lebo’s over its nine decades. At 89 years old, Jerry Levin, son of founder Sidney Levin, is still intimately involved in the operation, visiting stores, designing dance clothes and sharing wisdom from his 65-year-career with Lebo’s. “In my day, I would have never dreamed that women would wear open-backed shoes,” he said. “Slingbacks? Who started that trend? But we followed it.” His son-in-law, Mark Goldsmith is president of the company. His son, Binyamin Levin, a former Orthodox rabbi, is the vice president. And his grandson, North Carolina State University graduate Brian Goldsmith left a lucrative job with Northwestern Mutual in 2008 to join the family business, the fourth generation to do so. “I was a salesperson throughout high school and college,” said Brian Goldsmith, who returned after first training to be a certified pedorthist, specializing in treating foot ailments with orthotics and foot lifts. “Part of me missed it.” Nine out of every 10 small businesses in the U.S. are family-owned, but less than one-third of them are passed to a second generation, said Rhonda Stokes, interim director for the Wake Forest University Family Business Center. When you reach a third generation, only 12 percent of family-owned businesses are still viable, she said, and only 3 percent are intact for a fourth generation to take over. “What (Lebo’s) has done is extraordinary,” Stokes said. “It’s hard to … pass the baton to someone who really has a keen interest.” How has a company that has survived nearly every economic downturn of the 20th and 21st centuries — from the Great Depression to the Great Recession — emerged stronger and more tightly knit? The family points to a diversified inventory and customer base, the hands-on approach of executives and employees, and
Jerry Levin, center, and his grandsons, Brian Goldsmith, left, and Jeff Goldsmith at Lebo’s in Charlotte, N.C.
Secrets to Lebo’s success Tribune News Service
ere are some of the winning strategies of the Lebo’s business: H Look at broader trends: Company President Mark Goldsmith says that when they visit trade shows, they walk past nearly every booth to keep up with industry trends. They also read general fashion magazines because new clothing styles eventually dictate footwear. Don’t bury your contact info: All of the Lebo’s executives have business cards listing their cell phone numbers, and they readily give them to employees and customers. People value that transparency, said Binyamin Levin, company vice president. Don’t just pay employees, engage them: Every month, the eight stores compete to make the most creative front-door display, and are awarded points based on originality and aesthetics. At the end of the year, the winning staff gets $150 that could be used for staff gifts or a party. Some employees have been with the company for three decades, Goldsmith said. a community presence unrivaled by bigbox retailers. Jerry Levin, who took over the company from his father in the 1950s, says the varied inventory at Lebo’s — a section of sequined dance dresses is within spitting distance of cowboy boots and straw hats — was a direct response to customer requests and his frustration at having to steer them elsewhere. When regulars started asking if they sold shoes for tap and jazz dancing, Jerry
Tribune News Service photo
‘What (Lebo’s) has done is extraordinary. It’s hard to … pass the baton to someone who really has a keen interest.’ Rhonda Stokes, Wake Forest University
4,000 dance schools around the nation. Mark Goldsmith has a formula for retailers who hope to survive. “Be right more times than you’re wrong.” And be right at least 80 percent of the time. At Lebo’s, that means executives need to be involved in the daily comings and goings of merchandise. That’s why the Levins and Goldsmiths spend most Saturdays visiting decided to start offering them. And when all eight retail locations. customers buying dance shoes asked “We don’t live in an ivory tower somewhether they also sold dance outfits, they where,” said Jerry Levin. started selling those, too. Now the company Mark Goldsmith said he spent two hours carries many different dance clothing lines at the Monroe, N.C., store last week doing and sells a few lines of its own. Jerry Levin the unglamorous task of changing light says they were the first business to come up bulbs. And while he was there, he chatted with the detachable tutu for leotards. with customers, asking them what they And that’s not just in what stock you would like to see done differently. This was carry. Lebo’s also has established a cusespecially important in the wake of the tomer base outside the Carolinas by send2008 financial crisis, when customers were ing out catalogs for dance gear to more than more reluctant to spend, he said.
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FAMILY-OWNED BUSINESS
December 2015
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December 2015
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TECH
BUSINESS JOURNAL 9
TALK
Supporting work on the go requires planning These days, you can work anywhere. At the office, a hotel or plane, home, the local coffee shop and even the beach. A few simple tech upgrades will allow you and your team to be more productive than ever, no matter where you are.
Equipment
The big debate. Do you get a super lightweight tablet like the iPad, or accept a little more weight and get a full fledged laptop or PC tablet? It all depends on your needs. An iPad Air, Technology which weighs less than a pound, is enough for many people, especially executives who primarily write emails and review documents from their team. Attach a keyboard if you do heavy typing or find the onscreen keyboard difficult to use. If you need more functionality, consider a tablet like the Surface Pro from Microsoft. While heavier than an iPad Air, it’s still well under 2 pounds and offers the full functionality of a PC. These aren’t highpowered computers, but again, for many of us, they are enough to get the job done. For those who need more, look at the lightweight laptops and convertible tablets (“2 in 1s”) from Apple, HP and Lenovo. There’s a huge selection of laptops and tablets in the 2 to 4 pound range. Be sure to check battery life before you buy. Longer life can add weight, but it’s critical if you are on the go all day long with no time to charge up. Bear in mind that a few pounds may not sound like much, but once you’ve added a bag and some gear, the weight adds up fast. You will not regret keeping it light.
Wendy Gauntt
Cloud services
VPN connections back to the office have become old school. Cloud-based services allow your team access to company data no matter where they are. Office365 from Microsoft is one of the best-known services, and an excellent fit for many businesses. It is inexpensive, easy to use, flexible, and – with some plans – allows the download of Microsoft Office on up to five devices per person. There are a variety of plan choices, which include email, document storage, shared workspaces and more. Google Apps is a strong competitor with similar services. If you just want document storage, check out Box.com and Dropbox.com. Software applications also can be run “in the cloud.” Most companies use one or more software packages to run their business – something that tracks orders, purchasing, employee timesheets, financials, customer relationship information,
etc. If your software isn’t cloud-based, this is another opportunity to improve mobility. Talk to your software vendor to see if they offer a hosted solution. “Hosted” in this context means they run their software and your database in their own cloud. Then, when you connect, you link back to their servers over the Internet instead of trying to remotely connect to software in your office.
frequently, invest in a docking station or port replicator so that you can quickly connect to monitors, keyboard and a mouse. Then you can be equally comfortable and productive whether you are at home or the office.
Ask your team
Finally, if you want to help your team be more productive, ask them what they need. Different team members have different Communications If your team is mobile, it’s critical to have needs based on job function and personal preference. Everyone has their own work good communication tools. Cell phones style, and when you ask them directly for and smartphones are an obvious choice. input, it shows you recognize their needs Be sure these are tied into your office phones with “find me/follow me” features and want to support a flexible work environment. that automatically link office phones with Obviously you must keep costs under mobile phones. That way your team memcontrol, but when it comes to team bers can easily reach each other no matter productivity, even small investments where they are, not to mention your cuscan reap incredible rewards. A more tomers and vendors. Instant messaging is also a huge produc- productive staff that feels trusted and valued can take your business to a whole tivity booster, even for staff who work in your office. It’s more immediate than email new level. and less intrusive than a phone call. Most Wendy Gauntt is president of CIO Services LLC, a messenger tools also allow you to easily technology consulting company that specializes in small switch to phone or video communicabusiness solutions. Go to www.cioservicesllc.com for tion when a quick messaging interaction more information, ideas and free resources. requires a more in-depth conversation. Most messaging apps work on smartphones and tablets, as well as computers.
Internet access
For mobility solutions to work, your team needs Internet access everywhere they go. Many smartphones allow “tethering,” which means you can use the phone’s Internet connection on your laptop and tablet. This is great for occasional use, because there is no need for an additional device. However, it drains your phone battery quickly, and some phones drop the connection and require you to reconnect frequently. For a smoother experience, purchase a dedicated hotspot device from your cellular provider. For a small incremental cost, you can usually share data between this and the phones you already own. Keep an eye on your data use. These plans charge based on how much you use. If you stream music and video, you’ll go through a lot of data very quickly, and you’ll rack up pricey overage charges. Set alerts to notify you when you are approaching plan limits.
Extras
It is easy to drop a laptop or tablet in a bag to carry. It’s not at all convenient if you have to disconnect and reconnect a bunch of cables every time you want to change locations. Create a travel kit with duplicate charger and connection cables so that you always have what you need. Universal chargers allow you to power up a variety of devices by using different cables or connectors with a single compact power brick. Retractable cables take up minimal space and prevent a bag full of tangled cords. And don’t forget a car charger. For those who work from home
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10
BUSINESS JOURNAL
December 2015
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YOUR
CAREER
Christ-centered retail training opens new doors for job seekers THERESA CHURCHILL
Business Journal Writer
DECATUR – Samuel Grier III is suited to warehouse management, according to one interest survey, but is determined to give a career in retail a try. So much so that 36-year-old Decatur man worried he should wear a collared shirt to the first of 16 classes in a new Retail Training Institute offered by God’s Shelter of Love. But the third day of class was also Grier’s first day sorting donations at Blessingdales thrift shop, and for that job at least, he learned his customary T-shirt was just fine. “I’ve mostly always been a laborer, but I’m excited to try something different,” he said. Grier is one of 10 people taking the new job training that began Oct. 26. Except for the first week, it involves 24 hours of training a week, four in the classroom at First United Methodist Church and 20 at God’s Shelter of Love’s thrift store getting some on-thejob training. The Rev. Ed Bacon, executive director of the Christ-centered homeless shelter, is in charge of the classroom and his wife, Susan, manager of Blessingdales, is in charge at the store. The workbook is a Christian-based curriculum called “Jobs for Life: Restoring Dignity, Changing Lives, Transforming Communities.” “We’re evaluating things as we go,” Ed Bacon said. “We plan to offer a spring session starting in mid-February.” A recurrent theme in class is that character is the most important quality a potential employee can possess. “That’s why part of what we do here in this class is from God’s word,” Bacon said. “We are called to be people of integrity, and when an employer sees that you’re trustworthy, that you’re honest, that you’re dependable, you are going to be very valuable to them.” Even so, the Parable of the Three Servants was especially hard for Tasmine Halliburton, 46, to wrap her head around until Bacon explained that the third servant’s fear is what led him to bury his master’s money in the ground instead of investing it and that fear can be a roadblock to success. Having previously worked at the former Montgomery Ward and at Fashion Mart stores in Decatur, Halliburton is optimistic about her employment prospects after Student Sheri Kremitzki stocks greeting cards at Blessingdales.
Business Journal, Jim Bowling
Tasmine Halliburton, left, and Tereasa Phillips arrange clothing while working at Blessingdales Thrift Store as part of the God’s Shelter of Love Retail Training Institute.
completing the class. “I’ve been out of work for a couple years with health problems,” she said, “but I’m a people person.” Susan Bacon said she plans to rotate students through the different jobs at the thrift store and is happy to have the extra help. “We’re easing them in, then switching them up,” she said. Marvin Dunning, 53, worked and learned alongside Grier that first afternoon sorting donations. He said he’s done mostly maintenance work but had to give it up after he began taking dialysis treatments two years ago and knows he needs a different kind of job experience. “I went to trucking school, and the only thing I had was the training,” Dunning recalls. “When I was looking for a job, they were looking for somebody who had three to five years experience.”
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12
BUSINESS JOURNAL
December 2015
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It takes practice to develop a positive outlook Q: People always ask me why I’m so negative. I have to admit that I tend to be a “glass half empty” person, and also have noticed that people who look on the positive side seem to be happier. What can I do to change? A: Practice can help you shift your initial response to situations to a more positive viewpoint. First of all, think about why you really want to change. Is it to please others? If so, consider, at least briefly, whether the perspectives of others are fair in this case. Sometimes people use the “negative” label when uncomfortable realities are raised. On the other hand, I’ve seen people make
Liz Reyer
why you may show up differently in different settings. Get some feedback from people you Get weekly career tips from Liz Reyer trust. It’s easy to overreact to offhand and the Office Coach at comments, but understanding whether www.thebusiness-journal.com. your style really is having a detrimental impact on yourself or others could be good news seem like the sky is falling. Even very useful. in the former case, though, a more effective Then figure out what your goal is. As communication style will get you further. you teach yourself to find a positive perThat said, if the sole motivation for chang- spective, it’s not realistic to think you’ll ing is to please others, your odds of success instantly always see (and be able to express) drop dramatically. a positive point of view. Also, you want What are your inner motivations to to be sure to be authentic with the people change? You mention that positive peo- you’re around — there isn’t anything worse ple seem happier — are you unhappy? than a phony Pollyanna. Or at least less happy than you’d like In fact, much of your focus will be to be? If so, shifting your perspective internal at first. Start by looking back could help. Take some time to look at recent situations, say, a new business back. Have you always had a “glass half challenge that has emerged. Presumably, empty” viewpoint? If not, think about your reaction was to look at the negative when and how it changed. Is it consisimpact. Right now, look at the situation tent across all aspects of your profesagain and make a list of all of the potensional and personal life? If not, consider tial positives you can see. Find at least W E E K LY T I P S
three. Do this over and over. Try it if you go to the grocery store and they’re out of the item you wanted. Try it if you’re delayed at the airport. There is always a positive spin you can find — make a game out of it. This may feel very artificial at first. Even though you can state a positive, you may not have inner conviction that it’s real. My experience is, though, that once you can articulate it, the believing will follow. You can then start expressing the positive view externally. One hint: you may want to give others a heads up about your new approach. That way you’ll get support instead of risking incredulous reactions. Thinking positive is a good habit to have, and even if your immediate reactions don’t change, you’ll be broadening your view of the world. Liz Reyer is a credentialed coach. Submit questions or comments at www.deliverchange.com/coachscorner.
Get to the point quickly with workplace emails Q : My colleagues frequently complain that my emails are too long. Because my thoughts seem to occur in “long form,” it takes a lot of time to edit, shorten, tighten and cut an email from several paragraphs to one. When I’m rushed, upset, emotionally invested or trying to be thorough, this is especially difficult. Must I really be so superficial and minimalist that my Office Coach emails seem more like telegrams than thoughtful communications? Should I have to suppress half of my communication impulses? What if I don’t have time for this extra work? A: If your emails constitute a brain dump, in which you share every thought crossing your mind, then you are being inconsiderate. Skipping the editing step may be faster for you, but your colleagues are forced to spend time sifting through verbiage to figure out what you want. To solve this problem, you must specifically define what you’re trying to accomplish with each email. Once you’ve figured that out, clearly state your goal at the beginning. When you’re finished, review your work and remove any comments unrelated to that objective. Of course, you may still hear complaints, because people have different communication preferences. “Comprehensive communicators” strive to fully understand the circumstances, so they like having a
Marie McIntyre
complete picture. “Concise communicators”, on the other hand, just want basic facts and action steps. When one type shares information with the other, problems frequently arise. Comprehensives may believe their succinct co-workers are withholding information, while the concise folks feel bombarded with unnecessary detail. So when crafting an email, you should consider the recipient. Finally, here’s one last suggestion. You state that it takes time to “edit, shorten, tighten and cut.” Since any one of those four words would have been quite sufficient, you may also want to review your writing for redundancies. nnn Q: I believe that I’m not being hired because of my last employment record. When I started that job, I was in college, so my supervisor gave me a schedule that was compatible with my classes. After she left, her replacement changed my hours, which made studying much more difficult. Because my grades began slipping, I decided to stop working and concentrate on school. When I resigned, I told my boss that I would be leaving the same day. He warned me that quitting without notice could make it harder for me to find another job. Since finishing school, I have applied for several positions, but I keep getting turned down. I think I’m being automatically rejected because my personnel record shows that I left without notice. Should I talk with someone in human resources? A: Despite your boss’s parting comment, your abrupt exit may have no connection to your unsuccessful applications. Nevertheless, you have a right to know what’s in your record, so contact the HR department and
ask to have a look at your file. If it contains troublesome comments, see if they can be removed or revised. You should also ask whether company policy on references allows your aggravated boss to talk with potential employers. If so, explain your concerns, then see if the HR manager will agree to serve as a replacement contact. Despite your lack of notice, the company should have no desire to interfere with your future employment. But regardless of the reason for your extended job search, I hope these worries have taught you a valuable lesson. Barring a serious personal emergency, quitting a job without notice is rude, selfish and unprofessional. nnn Q: I work for a high-level executive who does everything at the last minute. This woman makes a lot of money, yet she takes no responsibility for getting things done in a timely manner. Yesterday, she handed me a project half an hour before I was supposed to leave. I had to stay late to finish it. This has been going on for years and years, so talking to her about it would be pointless. Complaining to top management is too risky, because I can’t afford to lose this job. A: Let me point out that you haven’t actually asked a question, and I believe that’s because you already know the answer. If raising this issue could jeopardize a job you need to keep, then your only remaining option is to find a way to tolerate your annoying boss. After “years and years” of dealing with her procrastination, you have undoubtedly developed a few coping strategies. When the frustration level gets too high, try venting to a trusted friend outside of work. And
since some executives can be insulting and abusive, just be glad that her deficiencies are comparatively benign. nnn Q: I’m afraid an old mugshot may hurt my chances of getting hired. Ten years ago, after being laid off at age 49, I decided that I could afford to take early retirement. A few years later, I was falsely arrested and accused of battery. The case was eventually dropped. Because my retirement projections were overly optimistic, I have recently begun looking for work. My record can easily be found online, so I’m concerned that any application I submit will be rejected before I even have an interview. Any suggestions? A: The bad news is that this mugshot is not your only problem. After 10 years of retirement, you must also convince employers that you are truly motivated to return to work. The good news, however, is that both these obstacles can be reduced through networking. Whenever applicants have difficult circumstances in their background, networking becomes critically important. Personal contact can create a positive first impression and provide a chance to explain complex facts. And a referral from someone familiar usually increases employer confidence. Many books and online resources can suggest networking strategies, but the key to success is putting in the effort. Job seekers often waste valuable time sitting in front of a computer when they should be trying to connect with people. Marie G. McIntyre is a workplace coach and author. Send questions and get free coaching tips at www. yourofficecoach.com.
December 2015
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YOUR
BUSINESS JOURNAL 13
H E A LT H
Community health calendar Support groups
Helping Hands Bereavement for Children, 3:30 p.m. Thursdays (not Thanksgiving), Cancer Care Center of Decatur, 210 W. McKinley, Ave. Register online or call (217) 876-4750. TOPS Club IL 49 Decatur, 5:30 p.m. Tuesdays, Main Street Church of God, 2000 N. Main St. (enter from Garfield Street). Support group for Real People seeking Real Results with weight loss. Go to www.topsclub.org or call Chris Granda at (217) 521-2420. Brain tumor support group, 10 a.m. Saturday, Dec. 5, Cancer Care Center of Decatur, Education Classroom, 210 W. McKinley Ave. Call (217) 876-4750. Epilepsy support group, 5 p.m. Tuesday, Dec. 8, HSHS St. Mary’s Hospital, Assisi Conference Room. Call (217) 853-1655. Breastfeeding support group, 10:30 a.m. Monday, Dec. 14 and 28, Baby TALK, 500 E. Lake Shore Dr. To register, call Flo Folami at (217) 464-2334.
SHARE support group, 7 p.m. Monday, Dec. 14, HSHS St. Mary’s Hospital, Room G18. Support group for those who have experienced the death of a baby during pregnancy, at birth or early infancy. Call (217) 464-2045. Diabetes support group, 11 a.m. Thursday, Dec. 17, DMH Specific Performance Enhancement Center, 2122 N, 27th St. Call (217) 876-4249. Widowed support group, 11:30 a.m.. Thursday, Dec. 17. Monthly lunch gathering. For location or to register, call (217) 428-7733. Parkinson’s disease support group, 1 p.m. Thursday, Dec. 17, Westminster Presbyterian Church, 1360 W. Main St. Call John Kileen at (217) 620-8702. Lyme-MTHFR support study group, 6 p.m. Thursday, Dec. 17, Mari-Mann Herb Co., 1405 Mari Mann Lane. Call (217) 429-1555. Renewal bereavement support group, 6 p.m. Monday, Dec. 21, Cancer Care Center of Decatur, Education Classroom, 210 W. McKinley Ave. Register online or call (217) 876-4750.
Stone takes helm of DMH
Smithmier’s tenure at hospital ends after 20 years
wish him the best of luck in the future.” Illinois Health and Science is the nonprofit parent of DMH and Zevacor Molecular, a forprofit manufacturer of radioactive isotopes used for nuclear medicine imaging in health care. It is based in Noblesville, Ind., with Business Journal Report operations in Decatur, St. Louis, Springfield, Mo., and Kansas City, Mo. Illinois Health & DECATUR —Decatur Memorial HosScience started the Zevacor venture in 2013. pital has named Tim Stone as its new Smithmier had been president and CEO of president and CEO, following the deparall three entities. ture of longtime executive Smithmier started as executive vice Ken Smithmier. Stone has worked for DMH president of DMH in 1993 before becomsince 1995, including serving ing president and CEO in 1995. He is a St. most recently as executive Louis native. vice president and adminisIn a news release announcing the change, trator. the DMH Board of Directors praised Stone Smithmier spent 20 as the “driving force” behind intiatives to Stone years as president and CEO enhance medical care at the facility. of DMH. In other changes, the hospital appointed Details of the separation John Ridley to executive vice president remain unclear, as Smithmier and Dr. David Baumberger to chief medididn’t comment when asked cal officer. Ridley had been the hospital’s about the situation. He said senior vice president and Baumberger is it’s not anything he could talk an internist. about at this time. In addition to the the new leadership, the DMH spokesman Mike hospital also announced last month a colSmithmier Cassell confirmed Smithlaboration with the Southern Illinois Univermier’s departure in an email. sity School of Medicine to expand medical “Ken Smithmier is no longer employed services. Officials said the collaboration will with Illinois Health & Science or any of its allow more residents to get treatment withaffiliates, including DMH ,” Cassell said. “We out leaving Decatur.
BUSINESS JOURNAL
Reader Profile: n 89% are college educated. n 28% are ages 45 to 54.
Postpartum emotional support group, 6:30 p.m. Monday, Dec. 21, HSHS St. Mary’s Hospital, Assisi Conference Room. Call (217) 464-2334.
Classes
Real Dads Rock!, a class for new dads, 7 p.m. Thursday, Dec. 3, HSHS St. Mary’s Hospital, Assisi Conference Room. To register, call (217) 464-2334. Happiest Baby on the Block-Magic?, a class for new moms, 7 p.m. Thursday, Dec. 3, HSHS St. Mary’s Hospital, Assisi Conference Room. To register, call (217) 464-2334. Childbirth Experience and Newborn Care and Breastfeeding Basics, 6:30 p.m. Tuesday, Dec. 8, Decatur Memorial Hospital, OB Classroom. Registration required online or call (217) 876-3400. Cardiopulmonary rehab nutrition class, 11 a.m. Thursday, Dec. 10, Decatur Memorial Hospital, Classroom C. A dietitianled program on heart healthy eating with an emphasis on reading labels. Call
(217) 876-2496. Infant CPR class, 7 p.m. Monday, Dec. 14, Decatur Memorial Hospital, third floor OB Classrooms. Register online or call (217) 876-3100. Cardiopulmonary risk factor education, 11 a.m. Friday, Dec. 18, Decatur Memorial Hospital, Classroom C. Call (217) 876-2496.
Misc.
One Light to Remember, 5:30 p.m., Wednesday, Dec. 9, Decatur Memorial Hospital, Cafe DMH. An event to commemorate and honor loved ones hosted by the Decatur Memorial Foundation. Entertainment and refreshments. For more information or to make a donations, call (217) 876-2105. Community of Hope Celebration, 5:30 p.m. Thursday, Dec. 10, DMH Cancer Care Institute Lobby. 210 W. McKinley Ave. A combined end of year celebration for all support groups. Call (217) 876-4750.
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BUSINESS JOURNAL
December 2015
Court Appointed Special Advocates
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Document Destruction
Q
What does a Court Appointed Special Advocate do?
Q Why “Gone For Good” Document Destruction?
A
Court Appointed Special Advocates (CASAs) are trained volunteers who are sworn officers of the juvenile court. These volunteers advocate for abused and neglected children by gathering information for the court to assist the judge in making decisions regarding the child’s best interest. When the court is making decisions that will impact a child’s future, the child needs and deserves a spokesperson – an objective adult to provide independent information about the best interest of the child. CASAs do this by visiting each child at least once a month and following all other aspects of the case, with most CASAs spending 10-15 hours each month on their case. CASAs provide a voice to each child, as well as recommendations to the court through a formal court report.
A In today’s technology-driven age, there are those who have
A CASA volunteer undergoes 30 hours of training to adequately prepare them to advocate for abused and neglected children in Macon County. Training includes a better understanding of the child welfare system, the juvenile court process, child development, as well as culture, diversity and more. Each CASA volunteer observes 4 hours of the court process before being sworn in as an officer of the court.
Macon County CASA 132 S. Water St. Suite 250 Decatur, IL 62523 (217)428-8424 maconcountycasa.org
Often, the CASA’s presence in the child’s life is the one consistent adult support they can depend on. Macon County CASA is looking for committed individuals who are willing to stand up for abused and neglected children, who through no fault of their own, find themselves without a safe and permanent home.
A
Cayla Hittmeier Digital Specialist Herald & Review
Sales Manager, Gone for Good
United Cerebral Palsy of Land of Lincoln
217-753-0414
www.ucpll.org
Attract Online Shoppers to Store Q
Beth Nestler
Marketing Goals
How can I compete with people who shop online for items that I sell in my store here locally? As we approach the holiday shopping season, this is the million dollar question. How can I attract people to shop in my store as opposed to shopping online. In my opinion, there are three things that HAVE to happen in order for you to convert the online shopper to a check-out at your register:
Q What effect does content have to do with SEO? A
Carolyn Ridenour President & Marketing Director
If you follow these three rules…your business will end up on the NICE LIST this season and you’ll enter 2016 with momentum. By the way, while 2 & 3 are basically up to you…I thought I should mention that I can help you with #1. Call me today and we’ll have your ads online TOMORROW.
The next question: Does it matter on the word count? The simple answer is yes, but…the frequency can offset the word count. The ideal blog post takes seven minutes to read, which equals to about 1,000 to 1,600 words. This gives a person enough time to provide insight and content worth reading. As far as Google is concerned, anything under 200 words will be ignored. Another benefit of having a blog is that it will create lead generation. This is called in-bound generation and the close ratio is about 14.6% as opposed to 1.7% with outbound marketing techniques such as cold calling, according to Hubspot.
3) Finally, the last element is FOLLOW-THRU. Above, I mentioned that you have to toot your horn about customer service or an ability to get them that custom gift. If you promise it…make sure you deliver it. Prepare your staff to go ABOVE AND BEYOND this holiday season for your customers. Ensure a pleasant experience and they will never shop online for something you offer again.
601 E. WILLIAM ST. DECATUR, IL 62523 217.421.6994
It has a significant effect, in fact: Google recognizes websites that show regular updates and changes being made way more than a site that only changes content once a month. One technique in showing a site is relevant is by incorporating a blog. Yes, that means you must write and write regularly. Content creation is ranked as the single most effective SEO technique by 53% of businesses. The other part that makes a difference is the frequency. By posting a blog once a week, that would add up to 52 blogs a year, which will increase the traffic to your website by 77%.
1) You simply MUST advertise this season. And it won’t cut it to just put a small print ad in the newspaper or run a few ads on radio. If you want to steal from the online shoppers, you have to be seen WHERE they are shopping…ONLINE! Run your digital ads promoting the personal touch of your customer service, your breadth and depth of product lines. Add targeting and search re-targeting to the mix and serve your ads with purpose, directly to the person who was specifically shopping online for the products you have here LOCALLY. 2) Give them a REASON to come in to see you. Toot your horn about your stellar customer service, brag about being able to help them shop for that hard-to-buy-for person and give them REAL-LIFE EXAMPLES. Remind them that shopping locally means keeping your dollars HERE in our community. Finally, give them a little extra incentive that actually pays off…like discounts on certain days (creating a sense of urgency) or create an event that drives traffic like an Open House with refreshments, holiday entertainment, etc.
made a business out of mining the trash and waste of companies and individuals. Every piece of paper that is thrown away is a potential disaster. Companies have a responsibility and an obligation to protect their own information and that of their customers. That’s where Gone For Good comes in. We are a local business that supports our community through recycling and employing people with disabilities. Gone For Good Document Destruction began October 2009 at United Cerebral Palsy of Land of Lincoln. Gone For Good has grown to serve dozens of companies throughout the states of Illinois and Missouri providing convenience and complete security from the time you place materials in one of our secure consoles, throughout the collection and shredding process, until the material is destroyed and recycled. What makes us unique is the fact that our program was developed to create jobs for adults with severe disabilities. In addition, all of the revenue generated from the document destruction services helps support other programs at United Cerebral Palsy Land of Lincoln. Gone For Good is NAID AAA Certified, the highest certification available for secure document destruction businesses. Call me today for a free quote 217-753-0414
132 S Water St. Ste. 418 Decatur, Illinois 62523
217-428-9950
So you can quickly see that content not only helps with SEO on a website, it can also assist in sales. To learn more about the benefits of a blog please contact CMS.
www.cmsdecatur.com
December 2015
www.thebusiness-journal.com
YOUR
BUSINESS JOURNAL 15
MONEY
Community Foundation helps dreams become reality NICOLE HARBOUR
For the Business Journal
DECATUR – A lot can change in a decade and a half, but as the Community Foundation of Macon County celebrates its 15th anniversary, President Wegi Stewart is proud to say that while the organization, its leadership and even its assets have changed over the years, its mission has remained the same. “We’ve doubled in size in terms of assets,” explained Stewart, who’s served as the Community Foundation’s president since 2010, “so we’re now a $30-million organization, and in just 15 years, that’s been quite an accomplishment. “But I think our big mission has always been to get everyone involved in philanthropy at some level … and I’m proud of the faith and trust the community has in this organization to make it a place organizations, corporations, companies and people look to to invest in the future of Decatur and Macon County.” Stewart said the Community Foundation, which was founded in 2000, got its start from the United Way of Decatur and MidIllinois. “The origins really came out of our United Way, where Lucy Murphy was the executive director,” Stewart said. “She and
the environment and conservation, so all of those things under one roof was really an attractive opportunity for me, and involvFor more information on the Community ing all kinds of donors, too.” Foundation and its initiatives, visit www. Taking the reins of the organization, endowdecatur.org Stewart said she’s very proud of what the Community Foundation has accomplished some of her board members had heard and participated in the last five years, about the community foundation moveespecially the World War II Memorial ment and looked at it as an opportunity project and, most recently, the Kraft Food’s to augment what the United Way was Hockeyville USA contest in which Decatur doing on an annual giving basis, and then received second place. the community foundation would be the “It was very cool because after the secendowment for the future. So the goal was ond prize was announced and everyone to create permanent funds for the future was excited, one of our donors came to good of Macon County.” me and said, ‘You know, it’d be great if Involved in philanthropic efforts herself we could raise the other $75,000 and give – including the Decatur Memorial Founthe community what was virtually a first dation, the Richland Community College prize for the contest’” Stewart said. “And Foundation, the Education Coalition and he said he’d match, dollar for dollar, up the Decatur Legacy Group – Stewart was to $37,500 if the community would step drawn to the Community Foundation, and up and contribute the other $37,500, so when she learned Murphy was retiring five we put the challenge out there and it was years ago, she knew she wanted to apply for announced at the Decatur Celebration her position. that we met the goal. I like that we can be “The Community Foundation looked to nimble to be able to respond to opportunime like the perfect captstone to my career ties like that.” because it involved lots of areas of interest Recently the Foundation became and not just education and health, which involved in another community initiative I’d been in before,” she said. “It involved to bring to Decatur a piece of steel from the community development, arts and culture, World Trade Center twin towers. The beam, F I N D O U T M O R E
which was ceremoniously escorted into town on Oct. 24, will be part of a memorial to the victims of the Sept. 11 attack. Donations for the project are being accepted by the Community Foundation. “This is another great example of how the Foundation can facilitate a community enhancement project and serve as the fiscal agent for those wishing to contribute,” Stewart said. In addition to local fundraising initiatives, the Community Foundation also has collaborative partnerships with the Education Coalition, Beautify Decatur Coalition, Teen Health Coalition and the Decatur Legacy Group. And while the Community Foundation has a lot on its plate, Stewart said she’s hopeful they can do even more in the future. “I think for 15 years, for the Community Foundation to be a $30-million organization, is pretty amazing for a community our size,” she said. “It just speaks to the thoughtfulness and generosity of the people in the community who have done well in their lives here and want to give back, and this is a really great way for them to give back now, and even beyond their lives here. I’m amazed, a little surprised and very pleased.”
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BUSINESS JOURNAL
December 2015
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