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Avaya 2M00001A Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
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Question: 1 Which is an IP Ofce-based Midmarket contact center solutonn (Selectone.) A. Avaya Automated Chat B. Avaya Contact Center Select C. Avaya Aura Register Call Center Elite for Midsize Enterprise D. Avaya Interacton Center
Answer: C Explanatonn Referencen htpn::///.avaya.com:usa:product:avaya-aura-soluton-for-midsize-enterprise:
Question: 2 Which is an IP Ofce-based Midmarket contact center solutonn (Selectone.) A. Avaya Automated Chat B. Avaya AuraRegister Contact Center Suite for Midsize Enterprise C. Avaya IP Ofce Contact Centre' D.Avaya Interacton Center
Answer: B Explanatonn Referencen htpn::///.avaya.com:usa:product:avaya-aura-soluton-for-midsize-enterprise:
Question: 3 Identfy the supervisor capacites for Avaya Contact Center Select /ith IP500v2n A. 100 B.50 C.30
Answer: C Explanatonn Referencen htpn::///.actviavaya.com:ip-ofce:avaya-contact-center-select-key-highlights-accs:
Question: 4 Which is a supported language for Avaya IP Ofce Contact Centern (Select one.)
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A. Italian B. English C.German D.Latn Spanish E. French F.Brazilian Portuguese
Answer: B Question: 5 Which are the correct capacites for Avaya IP Ofce Contact Centern (Select t/o.) A. Up to 100 ActveeoiceAgents /ith IP Ofce Server Editon B. Up to 30 Actve Multchannel Agents /ith IP500v2 C. Up to 250 Actve eoice Agents /ith IP Ofce Server Editon D.Up to 1,000 Actve Multchannel Agents /ith IP500v2
Answer: A, B Question: 6 Which are reportng capabilites for Avaya Contact Center Solutons for IP Ofcen (Select t/o.) A. Deliver enterprise-/ide reportng that handles dashboard reportng and realtme analytcs for full, end-to-end performance management. B. Collect and evaluate statstcal data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax. C. Capture details on inbound and outbound contacts, to enable analysis and optmizaton of net/ork trunks and agents. D. Provides cradle-to-grave reportng enabling visualizaton of call fo/ data using fo/ graphs, dashboards, and tabular reports.
Answer: B, D Question: 7 Identfy the supervisor capacites for Avaya IP Ofce Contact Center /ith IP500v2. (Click and drag the correct opton to the space belo/.) A. 50 B. 30 C. 100
Answer: B Explanatonn Referencen htpn::///.actviavaya.com:ip-ofce:avaya-contact-center-select-key-highlights-accs:
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Question: 8 Identfy the supervisor capacites for Avaya Contact Center Select /ith IP Ofce Server Editon. (Click and drag the correct opton to the space belo/.) A. 100 B. 30 C. 50
Answer: B Explanatonn Referencen htpn::///.actviavaya.com:ip-ofce:avaya-contact-center-select-key-highlights-accs:
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