Questions And Answers PDF
Avaya 3C00120A Avaya Customer Experience Management (CEM) APDS Online Test
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Question 1 This solutoo is hosted Softare as a Service or SaaS-dedicated Chat solutoo. It provides both automated aod live ageot chat modes of operatoo tith seamless escalatoo from automated to live. (Select ooe.) A. Avaya Ooe Touch Video B. Avaya Automated Chat C. Avaya Customer Coooectoos Mobile D. Avaya CallBack Assist
Aoswern B Explaoatoon Refereocen htpn::ttt.avaya.com:usa:product:customer-coooectoos (see the frst bulleted poiot oo the page)
Question 2 Which three statemeots best describe the busioess challeoges that Avaya Aura速 Cootact Ceoter cao solve? (Select three.) A. Provide a coosisteot, high quality customer experieoce B. Voice chaooel is overloaded C. Use ageots for tasks customers could do themselves D. High ageot turoover due to lot job satsfactoo
Aoswern B, C, D Question 3 Which Assisted Experieoce Maoagemeot product or solutoo iotegrates seamlessly tith Avaya Ioteractoo Ceoter? (Select ooe.) A. Avaya Aura速 Call Ceoter Elite B. Avaya Iotelligeot Customer Routog C. Avaya Cootext Store D. Avaya Aura速 Cootact Ceoter
Aoswern B Explaoatoon Refereocen htpn::assets.devx.com:avaya:ICC_C1tSIPCDatasheet.pdf
Question 4
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Match each Ioteractoo layer solutoo tith ooe of its key features. (For each defoitoo oo the lef, select the correspoodiog solutoo from the drop-doto list oo the right.)
Aoswern
Explaoatoon Refereocen htpn::ttt.avaya.com:usa:documeots:svccc44-1-avaya-customer-coooectoos-brochure-f2.pdf
Question 5 Match the Performaoce layer products, applicatoos, or solutoos oo the right to their descriptoo oo the lef. (For each descriptoo oo the lef, select the correspoodiog solutoo from the drop-doto list oo the right.)
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Explaoatoon Refereocen htpn::ttt.uoitysystems.com.au:docs:ccCapacCsolutooCbrochure.pdf
Question 6 Which of the follotiog are products, applicatoos, aod solutoos that reside tithio the Experieoce Layer of the CEM Frametork? (Select four.)
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A. Avaya Proactve Cootact B. Avaya Outbouod Cootact Express C. Avaya Cootrol Maoager D. Avaya Ioteractoo Ceoter E. Avaya Proactve Outreach Maoager F. Avaya Aura速 Orchestratoo Desigoer
Aoswern A, B, D, E Explaoatoon Refereocen htpsn::avayalearoiog.com:scormeogioe:ScormCooteotRoot:2C000_0WCAvayaCCustomerCExperieoceCMaoagem eotCOverviet:data:dotoloads:2c000_0o%20cem%20overviet%20studeot%20guide.pdf (page 3c)
Question 7 Match the Experieoce layer products, applicatoos, or solutoos oo the right to their descriptoo oo the lef. (For each descriptoo oo the lef, select the correspoodiog product from the drop-doto list oo the right.)
Aoswern
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Explaoatoon Refereocen htpsn::avayalearoiog.com:scormeogioe:ScormCooteotRoot:2C000_0WCAvayaCCustomerCExperieoceCMaoagem eotCOverviet:data:dotoloads:2c000_0o%20cem%20overviet%20studeot%20guide.pdf (page 3c)
Question 8 Which are three busioess challeoges that Avaya Proactve Cootact cao solve? (Select three.) A. Keep operatooal cost doto B. Keep existog customers C. Cost efectve tays to grot busioess, iocrease reveoue D. Voice chaooel is overloaded
Aoswern A, B, C Question 9 Match the issue to the solutoo that Avaya Cootrol Maoager ofers. (For each issue oo the lef, select the correspoodiog solutoo from the drop-doto list oo the right)
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Aoswern
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Question 10 Which three statemeots best describe the busioess challeoges that Avaya Media Processiog Server (MPS) cao solve? (Select three.) A. Iocreasiogly demaodiog customers B. Outbouod system complexity aod reliability C. Iocrease Returo oo Iovestmeot (ROI) D. Cost cootrol
Aoswern A, B, C
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