Internal use only
School based analyses Hertfordshire Business School After a strong year in the National Student Survey 2015, which saw their Question 1 – 21 average increase by 11% and their Question 22 score increase by 6%, it could be said that scores for Hertfordshire Business School levelled out in 2016. The School saw drops in all areas except Assessment and Feedback, which remained at 75%, and Organisation and Management, which saw a 2% increase to 86%. Overall satisfaction in the school dropped 1% to 88%, while satisfaction with the Students’ Union increased by 1% to 81%. Despite their drops, Hertfordshire Business School remains at or above the sector mean in all areas except Teaching and Learning, which is 1% below the mean. Organisation and Management and Personal Development both fare strongly when compared against the sector, as these areas are 7% and 5% ahead of the sector respectively.
Hertfordshir e Business School University of Hertfordshir e Sector (all HEIs)
Teaching
Assessmen t
Support
Organisatio n
Resource s
Developmen t
Overall
SU
86% (-1%)
75% (0%)
85% (-1%)
86% (2%)
90% (-1%)
88% (-1%)
88% (-1%)
81% (1%)
85% (-1%)
70% (1%)
80% (-1%)
73% (1%)
88% (-2%)
83% (-2%)
82% (-2%)
74% (0%)
87% (0%)
73% (0%)
82% (0%)
79% (0%)
87% (0%)
83% (0%)
86% (0%)
69% (-1%)
Positive and Negative Themes (Open Comments)
At or above the sector mean Within 5% of the sector mean Over 5% below the sector mean
When analysing the open text comments for Hertfordshire Business School, the negative trends that emerge concern undetailed feedback, too much group work and a large leap in difficulty between second and third year. More positive comments that emerge concern helpful and supportive staff, interesting course content and the opportunities provided through study aboard and placement programmes.
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Internal use only Teaching
Assessment
Support
Organisation
Resources
Developmen t
Overall
SU
Accounting and Finance
86% (2%)
73% (10%)
83% (3%)
84% (2%)
89% (5%)
86% (-1%)
88% (4%)
83% (4%)
Finance
95%
73%
83%
92%
94%
92%
90%
90%
Business Pathways
80% (-8%)
72% (-7%)
83% (-5%)
86% (1%)
92% (-3%)
88% (-1%)
88% (-3%)
75% (-9%)
Economics
90% (-1%)
81% (0%)
86% (-5%)
90% (-2%)
92% (-2%)
85% (-3%)
84% (-8%)
85% (6%)
Marketing
89% (-2%)
72% (-5%)
85% (-1%)
86% (2%
88% (-4%)
90% (1%)
91% (2%)
93% (17%)
Event Management
85% (7%)
80% (-10%)
87% (-6%)
86% (-8%)
79% (-18%)
81% (-14%)
83% (-9%)
64% (-22%)
Tourism Management
99%
91%
92%
100%
95%
92%
95%
81%
Management
85% (-1%)
79% (-4%)
92% (6%)
88% (10%)
89% (-3%)
89% (-1%)
91% (2%)
87% (10%)
International Business IT Management for Business Human Resource Management Business Joint Honours Hertfordshire Business School University of Hertfordshire
90% (-1%)
75% (-2%)
91% (3%)
94% (6%)
94% (1%)
93% (2%)
100% (6%)
76% (-6%)
84%
72%
84%
75%
81%
91%
88%
71%
90%
82%
81%
75%
94%
94%
83%
83%
88% (6%)
65% (1%)
77% (-6%)
82% (3%)
95% (5%)
89% (0%)
85% (-3%)
89% (11%)
86% (-1%)
75% (0%)
85% (-1%)
86% (2%)
90% (-1%)
88% (-1%)
88% (-1%)
81% (1%)
85% (-1%)
70% (1%)
80% (-1%)
73% (1%)
88% (-2%)
83% (-2%)
82% (-2%)
74% (0%)
Sector (all HEIs)
87% (0%)
73% (0%)
82% (0%)
79% (0%)
87% (0%)
83% (0%)
86% (0%)
69% (-1%)
NSS Department ID Data
Event Management is a department of particular concern, reporting three areas as well as an overall satisfaction score that is below the sector mean. Finance reports a score of at or above mean in every area, as does International Business which boasts a 100% satisfaction rate overall.
At or above the sector mean Within 5% of the sector mean Over 5% below the sector mean
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