Hotelier Indonesia Edition 30th 2017 by Hery Sudrajat

I N D O N E S I A

JW MARRIOTT PHU QUOC EMERALD BAY Asia’s Leading New Resort 2017

Nicolas Sarkozy JOINS AccorHotels’

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com HOTELIER INDONESIA

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HOT | CONTENTS FEATURES 34 FRESH AIR PACKAGE Karma Kandara

72 PHU QUOC EMERALD BAY

54 Nicolas Sarkozy

Joins AccorHotels’

BUSINESS 58 REBEL BEACH CLUB LE PIRATE 20 PROPERTIES BY 2020

64 Nico Alexander Braunwalder

St. Regis Bali New Appointment

18 Interview with JUNE KO VP ASPAC OPERATIONS IAPPA

26 AUTOGRAPH COLLECTION

Debut In CHina

21 Karma Group New Resort Greek Island of Crete

TECHNOLOGY

48 Overbooking Strategy

IDeaS Revenue Solutions

06 SHR - Windsurfer® CRS Keeping Hotels Competitive

56 Travelico™

Hot Talks with Hotel Intel

EVENTS 30 2017’s annual BLLA

34 4

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Award Winning Leading Resort Asia

Investment Conference

19 THINC indonesia 2017 (Preview)

FROM THE EDITOR

HOTELIER

Again, Hotel competition may become worst, great service is number one, but then there was some to helps it out, SHR with Windsurfer® CRS , in booking technology allow you to easily manage your rates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the strongest integrations and connections to wherever you sell your rooms, see more here

I N D O N E S I A

JW MARRIOTT PHU QUOC EMERALD BAY Asia’s Leading New Resort 2017

KARMA RESORTS FRESH AIR PACKAGE ALIGNS BODY AND SPIRIT

JW Marriot PHU QUOC EMERALD BAY has picked up the prized title of Asia’s Leading New Resort at the 24th Annual World Travel Awards™ Asia & Australasia. Check them out on page 72 Travelico and Hotel Intel Hot Interview is available here on page 56 and just many more inside to read, Well Happy Reading and Happy Long Holiday !!

Nicolas Sarkozy joins AccorHotels’ Board of Directors HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOTELIER INDONESIA

Hotelier Indonesia News www.hotelier-indonesia.com Editor In Chief | Founder

Hery Sudrajat Advertising Call : +62.812.1978.1196 sales@hotelier-indonesia.com

Hotelier Indonesia Jobs www. jobs.hotelier-indonesia.com Hotelier Indonesia Events www. events.hotelier-indonesia.com

PUBLISHER : Hoticom Media International

Hotelier Indonesia Tabloid www. tabloid.hotelier-indonesia.com

JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com Editorial Disclaimer Hotelier Indonesia (No ISSN:2088-4060) and Hotelier-Indonesia.com consider its sources reliable and verifies as much data as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales executives or contributors accept any responsibility whatsoever for such persons’ and companies’ activities. No part of this publication and/or website may be reproduced, stored in a retrieval system or transmitted in any form without prior written permission of the Publisher. Permission is only deemed valid if approval is in writing. Contact : info@hotelier-indonesia.com

Hotelier Indonesia Golf www. travelblog.hotelier-indonesia.com Hotelier Indonesia TravelStore www. promo.hotelier-indonesia.com Hotelier Indonesia Hotel Deals www. deals.hotelier-indonesia.com Hotelier Indonesia Suppliers www. hotelier-indonesia.com /p/suppliers Hotelier Indonesia Spa www.spa.hotelier-indonesia.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | SOLUTION

SHR-Keeping Hotels Competitive

indsurfer® CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the strongest integrations and connections to wherever you sell your rooms

Windsurfer® CRS TopSail™

SHR -- Keeping Hotels Competitive SHR is a premiere provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR—having built not one but two Central Reservations Systems (CRS)—is second to none. In addition to serving thousands of properties around the globe with Windsurfer® CRS as well as the Internet Booking Engine, TopSail™, the company also provides Revenue Management for Hire to brands, chains, and management companies. By bringing hoteliers nimble technology, intelligently supported by tested industry experts, SHR fulfills its brand promise every day—keeping hotels competitive.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

By Bringing Hoteliers Nimble Technology, Intelligently Supported By Tested Industry Experts, SHR Fulfills Its Brand Promise Every Day— Keeping Hotels Competitive.

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HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

INDONESIAN TOURISM B Destination

5G REQUIREMENTS Year 2017 is challenging for Indonesia Tourism, but the government is still very optimistic it will grow, even they targeted Tourism would contribute 8 percent to national gross domestic product, accounting for Rp 240 trillion and 13 million people working in this sector by 2019 and the government is eyeing 30th position among 141 tourist countries. President Joko Widodo's administration even has set a target of reaching 20 million foreign tourists and 275 million domestic tourists by 2019. It is responded by Tourism Ministry office to achieve that target with “Spirit Indonesia Incorporated” It is become one the priority programs in 2017. And Tourism Minister Arief Yahya, has set up another program, 10 New Bali tourist destinations as a priority to be developed in order to be at least as aligned and developed as tourism in Bali. Regional tourism destinations such as Lake Toba (North Sumatra), Belitung (Babel), Tanjung Lesung (Banten), the Thousand Islands (DKI Jakarta), Borobudur (Central Java), Mount Bromo (East Java), Mandalika Lombok (NTB), Komodo Island (NTT), Wakatobi National Park (Southeast Sulawesi), and Morotai (Maluku Utara) with each uniqueness will be put forward on Government’s promotion to prospective tourists, both domestic and foreign. It is really great if those 10 new tourist destinations can be developed as tourism in Bali, but Don’t force it!

BY ARIEF GUNAWAN President & CEO – SEVENFOLD ASIA

said by Arief Gunawan President & CEO SEVENFOLD ASIA. “Better consider whether those destinations have met the 5G requirements yet? We should diagnose them before doing far further.” Arief Gunawan added. WHAT IS 5G? The destination has to be fulfilled the 5G requirements, here they are; #1. Great Attraction Great Attraction consist of great Nature, great Culture and great Manmade. We may claim our attraction is the best than the others, wait, it’s not enough! We should continue the 2nd G #2. Great Accessibility Great Accessibility consist of great infrastructure and connectivity by land, air and sea. Does the attraction has great accessibility enough, at least easy to be accessed by land, water or even by air. Even it has been fulfilled, it’s still not enough! #3. Great Facility Great Facility consist of great public facility, accommodation and other support facilities. Remember, when we develop a destination, it’s not only great attraction and great accessibility, we should be well prepared from public services such as public toilet, gas station till personal services such as accommodation and or restaurant.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

#4. Great Value Here we go, is it worthy to go that destination, is it value for money or greater compare to the other greatest destinations? Review it again, if that domestic destination is even more expensive compare to international tourist destination! Domestic or foreign tourist are easily to access those information in this digital era. Do not only make a local destination comparison but please do compare with international destination too. So prepare the better value for winning the destination! #5. Great Management This is the last G, Great Management! Even though you have 4Gs, It’s still not completed. We need a professional and expert to handle the tourist destination, who can think and anticipate from A – Z, to avoid and reduce the failure. Not only that, management who can make a proper strategy from operation, finance, marketing, sales and also not less important is great service. By mean, we need an integrated strategy, not only regulation! Therefore regulator and industry need hand to hand to make those destinations are happened, branded and well managed till generating revenue! I can’t help if it’s less even one. 5G is a must! Arief Gunawan added enthusiastically.

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Better 5G is fulfilled than we waste a time and finance to work out some area or cities which does not meet 5G requirements. He shares B Destinations for Indonesia Tourism to help and ease some destination as their references.

“If we want to be better Indonesia Tourism Better Future Outlook, do not diagnose wrongly and or mistreated, it will definitely drive you in wrong direction and it will only be rhetoric every year strategy!” he added.

WHY B? After analysing the 10 New Bali destinations and doing some matrix for the top Indonesia Tourist destinations, SEVENFOLD Asia introduced B Destinations instead, by fact that all B Destinations start with letter B are better and greater than other destination, here we are; Banda Aceh, Brastagi, Bukit Tinggi, Batam Bintan, Bangka Belitung, Bengkulu, Bandar Lampung, Banten, Bandung, Bogor, Borobudur, Bromo, Banyuwangi, Bali, Bajo, Balikpapan, Banjarmasin, Bunaken, Baliem and Biak.

OUTLOOK The good news is President Joko Widodo knows 5G is very important for Indonesia, he has started to repair and develop better National ‘Connection’ Accessibility! The air connectivity and land bridge are very important and crucial.

Beside letter B, he added letter J as special city destinations which are Jakarta and Jogjakarta. Those destinations are hot destinations and worthy as investment destinations too! Should there be any other destinations look like top destinations, they have to use B & J Destination as the selling and entry point. BALI IS STILL THE HIGHEST RANK & SCORE TOURIST DESTINATION From 20 B and 2 J Destinations, Bali is still the highest rank & score Indonesia Tourism Destinations. Followed by Bandung, Batam Bintan, Borobudur and Bogor. If the Tourism Ministry would develop 10 New Bali Destinations, they should make a different approach or consider to diagnose and or should be fulfilled 5G requirements. Even Bali took more than 30% foreign tourist share whose visit to Indonesia archipelago. In his last statement,

And it is the right time to review those countries whose have visa-free entry for tourist from 30 countries before to set the next branding and promotion. However Indonesia archipelago remains one of Asia’s popular tourist destinations and provides some accommodations with significant opportunities for growth. Assuming a six percent compounded annual growth rate, domestic and international visitor arrivals is projected to increase to 600 million by 2022. B+J Destinations as above mentioned should prepare all facilities including accommodation. Historically, many of the economy and midscale hotel categories catered to the rapidly growing domestic markets. There are less on the upscale or luxury hotels. The influx of budget airlines in Asia and within Indonesia, have enhanced connectivity and affordability of travels. Bolstered by a healthy economic outlook, the hospitality and tourism industry of Indonesia is expected to experience a period of sustainable growth and opportunities for investors too.

ABOUT SEVENFOLD ASIA SEVENFOLD ASIA is hospitality, investment, tourism destination advisory and consultation. SEVENFOLD ASIA affiliated advisory offices are in Singapore, Jakarta, Kuala Lumpur, HCMC and Bangkok. SEVENFOLD ASIA and LTH Worldwide have consulted and advised on existing restaurants, beach club, hotels and resorts, as well as development projects located in more than ten cities and resort markets across Asia. The team’s extensive project experience encompasses consulting and strategic advice, development feasibility studies, investment property sales and acquisitions, hotel asset management and hotel destination by brand company. They committed and participated to assist the Indonesia Tourism Ministry to reach their target and they have planned several international events such sport, beauty and lifestyle annually around Indonesia archipelago for mass tourism. (For further information regarding our expertise and specifics about our services, please visit www.sevenfold.asia) ABOUT THE AUTHOR Arief Gunawan is President & CEO of SEVENFOLD ASIA. He has more than 30 years of experience in the hospitality, investment and tourism destination industry including executive positions with the World Trade Center, Coldwell Banker & HVS which all these based in USA and he has various senior hospitality corporate roles in IHG, Shangri-La, ACCOR, Kosaido Country Club, Ocean, Compass Hospitality and LTH Worldwide. Beside that Arief chairs as Chairman of ILTHA – Indonesia Luxury Travel & Hospitality Association, wishes that Indonesia should have more Luxury Travel & Hospitality product in this upcoming years. So that it leverages the Indonesian Tourism to the next up market level. Arief and his qualified team are ready to advise your hospitality, investment and tourism destination projects. And also they invite, welcome the luxury industries to be part and member of ILTHA. ARIEF GUNAWAN President & CEO – SEVENFOLD ASIA Chairman – ILTHA g.arief@sevenfold.asia +65 8426 4400 +628 1112 4400

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

MALIBU BEACH INN ALIGNS WITH BAMFORD FAMILY

Offer Organic Products In-Room And In-Restaurant Via One Gun Ranch Malibu

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Malibu Beach Inn is North America's first hotel to offer Bamford UK's renowned bathand-body line and will utilize the freshest local produce from Malibu’s One Gun Ranch Malibu, CA – May , 2017 – Malibu Beach Inn, the illustrious luxury boutique hotel nestled on the sands of the Pacific Ocean in the heart of Malibu, announces their dynamic partnership with the Bamford family, whose reputation for pure, organic, artisanal products stretches around the globe.

At the same time, Bamford and Eysenring’s new coffee-table book, "One Gun Ranch Malibu: Biodynamic Recipes for Vibrant Living" has arrived at the inn, placed in each guestroom and for sale in the hotel’s boutique alongside many of One Gun Ranch’s other unique products.

This ongoing brand alliance with the Bamford family and One Gun Ranch Malibu cements the Malibu Beach Inn's commitment to offering guests the finest all-natural, organic products and ingredients to enhance their stay at one of the world's legendary vacation locations.

About Malibu Beach Inn: Located along a strip of the California coast nicknamed “Billionaire’s Beach,” this luxury boutique hotel offers complete relaxation. From the 47 well-appointed rooms and suites – each Malibu Beach Inn will offer the celewith its own private balcony overloobrated Bamford bath-and-body line, king the ocean – to the breathtaking with each oceanfront views and magical sunguestroom offering up sets, you will find a uni“Utilizing the produce from nearby One Gun Ranch an array of artisanal and que vacation experiennatural amenity proce. We encourage you was a natural fit for us as we have always brought in ducts. The UK-based to sit beachfront for a the highest quality, locally sourced ingredients,” adds gourmet meal prepared line is highly sought after in the United States, Gregory Day, President of Hospitality at Mani Brothers by our executive chef or with Malibu Beach Inn listen to the waves while Real Estate Group and General Manager at Malibu being the first North pampering yourself at Beach Inn. “The Bamford and Malibu Beach Inn part- our tranquil on-site spa American hotel to offer these gorgeous ameni- nership extends far beyond the local cuisine and ame- suite. ties, designed to ensure nity line, and we are ecstatic to have found yet another maximum restoration Within minutes of our high-quality, local partner that shares so many of our hotel are an array of acfor each guest’s Malibu ideals.” retreat. tivities you can enjoy, including hikes in the Continuing with the key rugged mountain trails, ingredients that help make CBC (Car- Bamford, co-owner of both One Gun wild water sports, and high-end shobon Beach Club), Malibu Beach Inn’s Ranch Malibu and Ranch at the Pier pping. Conveniently located near the acclaimed restaurant, such a culinary in Malibu, speaks for the family on Los Angeles International Airport, delight, One Gun Ranch Malibu and the creation of this multi-tiered brand the hotel is also just a short drive from its co-owners Alice Bamford and Ann partnership with the Malibu Beach Beverly Hills, Santa Monica, and other Eysenring are proud to supply the sea- Inn, saying, “Our extended family’s renowned Los Angeles destinations. side eatery with locally grown Malibu brand mission is to provide love and Malibu Beach Inn was ranked in Conproduce. This alliance between CBC support to consumers through orgade Nast Traveler’s 2016 Readers’ Choiand One Gun Ranch cements Malibu nic beauty products, food and soil, ce Awards as a Top Hotel in Southern Beach Inn’s commitment to offering which is perfectly aligned with that of California. guests the finest organic products and Malibu Beach Inn. We are very pleaingredients. Guests can also sip the sed that the inn is now the first North Bamford family's renowned Chateau American property to equip guest Leoube organic rosé wine, which is rooms with both our amenity line and produced in Provence. our new transformative guide book.”

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

EXCITING NEW SHOWS

GREAT BUSINESS OPPORTUNITY

London’s greatest gourmet event finally comes to Asia! www.speciality-asia.com

Southeast Asia’s very 1st trade show for Restaurants, Pubs & Bars! www.rpb-asia.com Innovative Event Highlights: Fine Food Live Theatre Centre Stage Start-Up Village Business Mentoring Area

A must-visit for owners, chefs, F&B managers, retailers, sommeliers, mixologists, baristas and other F&B professionals across Southeast Asia! Organised by:

HOSPITALITY INVESTMENT CONFERENCE Indonesia 2017

Hospitality Investment Conference Indonesia 2017 Singapore, - Sphere Conferences, the conference arm of Singapore Press Holdings Limited (SPH), today launched the 3rd edition of Hospitality Investment Conference Indonesia (HICI) 2017, supported by the Ministry of Tourism of the Republic of Indonesia. The event will be held at Le Meridien Jakarta, Indonesia, from 4 to 5 May. Tourism numbers in Indonesia have been steadily growing. The government aims to reach a target of 20m and 275m foreign and domestic tourist movements respectively by 2019. As a part of its efforts to further develop the archipelago’s tourism and hospitality sectors, the Ministry continues to facilitate dialogues among local and regional hospitality players, enabling them to discuss and share upcoming opportunities and challenges at the annual HICI. The two-day event is Indonesia’s leading platform which facilitates networking and discussions among hotel owners, operators and managers, developers, investors, architects and more. The Ministry of Tourism will be hosting dinner on Day 1 of the conference, following a keynote address by Bapak Hiramsyah S. Thaib, Team Leader of Acceleration for the Development of Priority Tourism. The conference focuses on the regional investment climate; improving hotel performance through asset management; hotel residence trends after Condotels; chefs, cocktails and cuisine destinations; design; and making a difference with people in hospitality. Industry leaders will share expert insights and experiences at the conference, driving growth within the sector. The participating local and international brands at HICI 2017 include AccorHotels, AR Hospitality, Artotel Indonesia, Aviary Bintaro, Banyan Tree Hotel & Resort, by7X Designs, C9 Hotelworks, Centara Hotels and Resorts, Clyde & Co. Clasis, Darmawan & Associates, Dream Hotel Group, Far East Hospitality Management Pte Ltd, Hilton, Horwath HTL Pacific Asia,

Indonesia Tourism Development Corporation (ITDC), Lanson Place Hospitality, Le Pirate, Lourve Hotels Group, Mantra Group, Milestone Pacific Hotel Group, MNC Land, Pan Pacific Hotels Group, PHM Hospitality, Plateno International, Primehouse Media, PT. Ciputra Property, PT. Colliers International, PT. Jimbaran Hijau, Rosewood Hotel Group, SCSY Studio, STR, Tourism Solutions International, WhatsNewJakarta and many more. They demonstrate international interest, as well as the potential of the Indonesia hospitality sector. Patricia Cheong, General Manager of Sphere Conferences, said: “We are deeply appreciative of the continuous strong support rendered by the Ministry of Tourism. The response we have received for this event has been truly encouraging. We are excited to be a part of this growth in the tourism arena and glad to be able to provide the platform for key stakeholders of the hospitality sector to gather annually to network and exchange ideas.” For more information about HICI 2017, please visit www.hici. sphereconferences.com. For more information on the Hospitality Series, please visit www.sphereconferences.com. Issued by Singapore Press Holdings Ltd About Sphere Conferences Sphere Conferences, a conference arm of Singapore Press Holdings, produces conferences that are of the highest quality bringing inspiration, innovation and value to customers. Sphere’s purpose is to empower customers with big and fresh ideas and lasting relationships that will enable them to excel in their chosen markets, by providing unique networking and learning platforms whereby they can learn, network and do business. For more information, please visit www.sphereconferences.com.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

5th Tourism, Hotel Investment & Networking Conference Indonesia 2017

PARTNERS

Chairul Tanjung Chairman, CT Corp

PATRON

HOSTED BY

David Su Chief Executive Oﬃcer, Amare - Greenland Hospitality Management

David Wray VP Acquisitions & Business Development - SE Asia & Paciﬁc Rim, Wyndham Hotel Group Eric Levy Principal & MD, Tourism Solutions International Ingo Schweder Founder & CEO, GOCO Hospitality

PLATINUM

GOLD

CO-HOSTS

John Flood President & CEO, Archipelago International Hotels, Resorts & Residences

Lada Shelkovnikova Partner Real Estate, Withers Khattarwong

Michael Issenberg Chairman & CEO - APAC, AccorHotels

Oliver Chavy Chief Executive Oﬃcer, Mövenpick Hotels & Resorts

Rajeev Menon Chief Operating Oﬃcer - APAC (ex. Greater China), Marriott International

SUPPORTED BY

Serena Lim Vice President Development - SE Asia & Korea, InterContinental Hotels Group Steven Pan Chairman, Regent Hotels Group

For participation, please write to THINCIndonesia@hvs.com or log on to www.THINCIndonesia.com

5TH TOURISM, HOTEL INVESTMENT & NETWORKING CONFERENCE (THINC) INDONESIA 6 & 7 September 2017 | Sofitel Bali Nusa Dua Beach Resort Hosted by HVS and co-hosted by Hotelivate; the Ministry of Tourism, Republic of Indonesia; and the Indonesia Investment Coordinating Board (BKPM), THINC Indonesia brings to fore the most relevant subject matter, key issues and latest industry trends that shape and transform the future of hospitality businesses in Indonesia, as well as in South East Asia. Having rightfully created a niche for itself as the 'premier hospitality event in the region', THINC Indonesia convenes an impressive conglomeration of business leaders, think tanks and industry top brass. Each year, the conference brings together nearly 250 industry stakeholders, including owners, investors, developers, lenders and key decision-makers, from close to 15 nations.

We welcome you to join us at THINC Indonesia 2017! The 2017 event will continue to provide accurate and relevant content, through a captivating line-up of panels discussions, master classes and keynotes by industry leaders on hot topics and critical issues. The delegates have a lot to look forward to in terms of ample networking opportunities; coordinated meetings with influential decision makers; and making deals in a collaborative atmosphere. Be there. Be seen. Be where the action is. Be on a journey to experience exponential growth & success. Come THINC Indonesia with us in Bali! For more information on THINC Indonesia, please write to us at THINCIndonesia@ hvs.com OR visit www.THINCIndonesia.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

KARMA GROUP TO OPEN A STUNNING NEW RESORT ON THE GREEK ISLAND OF CRETE Happy is the man, I thought, who, before dying, has the good fortune to sail the Aegean Sea.” Nikos Kazantzakis, Zorba the Greek Karma Group have announced the acquisition of a new property just outside the gorgeous historical town of Agios Nikolaos, on the Greek island of Crete. Located only 5kms from the town, Karma’s captivating new address is nestled between rugged mountains and the sea. Karma Minoan will be comprised of a selection of hotel apartments and one and two bedroom suites along with pool, bar, restaurant, library, spa and kids club. Each of the property’s 26 holiday apartments offer panoramic views of Mirabello Bay, Agios Nikolaos and the surrounding mountains. Guests will be able to spend their days lounging by the large swimming pool, or strolling down to Amoudara Beach to dive into the waters of the Aegean Sea. “I am delighted to announce the acquisition of our newest resort, KARMA MINOAN, on the beautiful Greek island of Crete,” said John Spence, Founder and Chairman of Karma Group.

“We will be renovating and refurbishing the property to bring it up to our high standards and expect to have it open for next high season. I personally love the island and think it offers one of the best tourist experiences in the Mediterranean with its incredible and well priced food and wine, friendly, hospitable people, long sunny season and a wealth of historical, cultural, sporting and family attractions.” The resort is named after the Minoan civilisation, rulers of the island three and a half thousand years ago. The Minoans left many magnificent palaces and ruins and walking the streets of Agios Nikolaos is like stepping back in time. Settled since the Bronze Age, the town has long offered safe harbour for sailors, and now the 255 berth marina is one of Crete’s most impressive and well provisioned. Visitors can relax in the cool shade of one of the many local tavernas serving authentic Cretan cuisine – the flavours of which embody a lineage as old as Arabia and the Ottoman Empire – in between exploring more contemporary cuisine at one of the many upmarket fine dining restaurants in the town.j www.karmagroup.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

9 - 12 AUGUST 2017 GrandCity, Surabaya - Indonesia

EASTFOOD INDONESIA EXPO 2017 The 9th International Exhibition on Food & Beverage Products, Ingredients, Technology and Services

DISCOVER MORE

EASTFOODINDONESIA.COM

Exhibition Organizer

KRISTA EXHIBITIONS. PT. Kristamedia Pratama. Jalan Blandongan No. 28d/g. Jakarta 11220. Indonesia. Phone +62 21 6345861, 6345862, 6334581, 6345002. Fax +62 21 6340140, 6342113. Email : info@kristamedia.com Website : www.kristamedia.com

EAST FOOD INDONESIA 2017 The Focused Platform For International Food & Beverage Exhibition In Surabaya

Supporting Associations

Supporting Ministry

Kementerian Perindustrian REPUBLIK INDONESIA

APTINDO

Asosisasi Produsen tepung Terigu Indonesia

DONT MISS ALL the GOOD THINGS IN THE

NEXT EDITIONS HOTELIER INDONESIA www.hotelier-indonesia.com

NEWS

EVENTS

TECH

HOT | BUSINESS

AUTOGRAPH COLLECTION HOTELS DEBUTS IN CHINA, EXPANDING THE BRAND’S PRESENCE IN ASIA “Sanya is quickly becoming one of the top leisure destinations in China, creating strong opportunities for growth,” said Julian Wong, General Manager, The Shanhaitian Resort Sanya, Autograph Collection. “We look forward to bringing the principles of the Autograph Collection Hotels brand to life by creating distinctive and authentic experiences that will resonate with our guests, highlighting the uniqueness of the destination and our exquisite property.”

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

The Shanhaitian Resort Sanya, Autograph Collection Makes Waves in China’s Premiere Beach Destination (Sanya, China- 2017) – Autograph Collection Hotels, part of Marriott International (NASDAQ: MAR), today announced the opening of The Shanhaitian Resort Sanya, Autograph Collection, marking the brand’s debut in China. The hotel joins the Collection’s ensemble of more than 100 strikingly independent properties around the world that are exactly like nothing else and share the brand’s values of vision, design and craft. This marks a milestone for the brand, as Autograph Collection Hotels continues to lengthen its lead as the fastest growing brand in its category. On track to reach 200 hotels in the next five years, Autograph Collection Hotels will expand its presence in Asia Pacific with upcoming openings in Indonesia, Malaysia, South Korea, China and the Philippines. “Autograph Collection Hotels continues to capture the attention of owners and developers as well as guests and locals in Asia Pacific, and we are thrilled to debut in China’s premiere beach destination on Hainan Island,” said Julius Robinson, VP & Global Brand Lead, Autograph Collection Hotels. “The Shanhaitian Resort Sanya was hand selected for its original design, rich character and differentiated guest experiences.” Boasting a stunning backdrop of Luhuitou Park and the idyllic Dadonghai Bay, The Shanhaitian Resort Sanya exudes an understated, glamorous aesthetic with 199 guestrooms and 17 suites that seamlessly blend urban energy with a relaxed, resort atmosphere. Designed by the renowned Bangkok-based studio, P49 Design & Associates, the hotel’s design evokes the rhythm of water surrounding the locale. Fluid lines and curves are recurring motifs, echoing the mesmerizing movement and stillness of water.

Contoured ceilings are reminiscent of the ripple patterns in the sand when the tide goes out, while dramatic glass chandeliers are symbolic of swimming schools of fish. The lighting panel is the centerpiece of the lobby, projecting water and moving images to enhance the energy of the space. The Shanhaitian Resort Sanya offers guests five distinctive casual gastronomy and bar experiences. The Residence is the hotel’s signature restaurant, specializing in contemporary Chinese cuisine and showcases Cantonese favorites. The Reef is an all-day dining venue featuring international cuisine with locally-sourced ingredients and a “freshcatch” seafood concept. Boasting breathtaking ocean views, The Pool Bar is the ideal spot for a refreshing drink and light bites, where guests can relax, unwind, and enjoy the natural scenery. The Lounge’s elegant décor of neutral tones offers a tranquil atmosphere and a traditional High Tea Menu. For guests looking to mingle with friends or indulge in a night cap, The Pod presents a curated cocktail program as well as delicious healthy drinks and smoothies served during the day. The resort’s third-floor recreational facilities, dubbed The Podium, feature specially-designed zones for well-being, relaxation and rejuvenation, fitness, nourishment and fun. Highlights include an infinity pool with unparalleled views of Dadonghai Bay; a state-of-the-art glass-walled gym with a heated sauna; a swim-up pool bar; and a spa with four deluxe ‘huts’ offering bespoke treatments. Equipped for both business and leisure travelers, the hotel features four recreational swimming pools and kids club as well as over 830 square meters of multi-functional meeting space to accommodate events of all sizes. With luxurious finishes and sophisticated design elements, the 500-square-meter pillar-less Grand Ballroom is an ideal setting for exclusive events as well. www.autographhotels.com.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Will become Okura Nikko Hotels’ fourth hotel in Vietnam

Hotel Nikko Hai Phong to

Open in

2020 26

TOKYO, JAPAN —Okura Nikko Hotel Management Co., Ltd., a subsidiary of Hotel Okura Co., Ltd., announced that it has agreed with Chuo Vietnam Co., Ltd., a subsidiary of Chuo Limited Liability Company, owned by Daiwa House Industry Co., Ltd., and Fujita Corporation to manage Hotel Nikko Hai Phong when it opens for business in Hai Phong, Vietnam in 2020. The 269-room hotel will be operated under the Nikko Hotels International (NHI). Hai Phong, which is some 100 kilometers east of Hanoi, the capital of Vietnam, is one of Vietnam’s most developed coastal cities. Hotel Nikko Hai Phong will be located within Waterfront City, a coastal district under development. The average hotel room will be 35 square meters large and guests will have choices of traditional Japanese dining and all-day dining and bar facilities. Okura Nikko Hotel Management CEO Marcel P. van Aelst said, “Hai Phong offers robust transportation infrastructure, including motorways and an international airport. The city is attracting numerous Japanese multinational corporations, which is expected to create strong demand for accommodations in the Hai Phong area. NHI looks forward to offering sophisticated hospitality services and exceptionally comfortable hotel experiences for visitors to Hai Phong” Hotel Nikko Hai Phong will be Okura Nikko Hotel Management’s fourth hotel to open in Vietnam, after Hotel Nikko Hanoi (1998), Hotel Nikko Saigon (2011) and the to-be-opened The Okura Prestige Saigon (2020). Aiming to operate 100 hotels worldwide by 2020, Okura Nikko Hotel Management is focusing on developing properties in the fast-growing Asian region. Investment in Vietnam is closely aligned with the strategy to optimize hotel management efficiency and increase brand recognition by venturing into countries with strong economic growth.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

2017â&#x20AC;&#x2122;s annual boutique hotel investment conference

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

“This is our biggest and best year yet for our annual Hotel Investment Conference, as we continue to connect the who’s who in the boutique industry”, says BLLA Founder and CEO Frances Kiradjian

The Who’s Who of Boutique Hospitality Industry Come Together in New York City for Distinguished Conference Arianna Huffington and C-Level Executives of Equinox Hotels, Leading Hotels, Virgin Hotels, Sixty Hotels, Grace Hotels, Valencia Group and More to Speak at BLLA Conference, June 7 New York – Boutique & Lifestyle Lodging Association (BLLA) announces powerhouse line-up for 2017’s annual boutique hotel investment conference. The Times Center in New York will be the backdrop for this year’s acclaimed conference that will bring together the industry’s most elite hoteliers, investors and developers. BLLA is the leading Boutique & Lifestyle Association aimed at globally connecting independent, upscale hoteliers with fellow industry innovators, discerning travelers and hospitality educators. At the helm of over 50 speakers will be keynoter CEO Ted Teng of Leading Hotels of the World and Arianna Huffington who will be interviewed by Digital Correspondent Vanessa Yurkevich of CNN Money. Additional notable C-Level executives including CEO Christopher Norton of Equinox Hotels, Principle David Bowd of West Elm Hotels, CEO Jonathan Falik of JF Capital Investors,

President/COO Andrew Fay of Gettys, Owner Jason Pomeranc of Sixty Hotels, Co-Founder Chris Pardo of Arrive Hotels and CEO Robert Swade of Grace Hotels, to name a few, will be discussing the value of the boutique hotel industry today. “This is our biggest and best year yet for our annual Hotel Investment Conference, as we continue to connect the who’s who in the boutique industry”, says BLLA Founder and CEO Frances Kiradjian. “We have the best talent in the space that will be in attendance from around the world to teach, inform and advise on the latest in the boutique and lifestyle world”.

Top level sponsors include: DUXIANA, JF Capital Advisors, Greenberg Traurig, GroupRevMax, Ideawork, Porcelanosa, The Gettys Group, SuiteLife by Venture Insurance, Charlestowne Hotels, DH Hospitality Group, JMBM, Trunk Archive, Interactive Sites, SocialTables and more. For tickets and additional information, please register here at BLLA.org.

Panels will include getting into the boutique hotel game, boutique and lifestyle hotel development and investment, luxury brands, New York market snapshot, debt and equity market briefing, all topped off with the latest industry forecasts and 2018 trends. This esteemed event is not to be missed, with the opportunity to participate in extensive networking sessions with the most sought after financiers and hotel luminaries. A welcome breakfast, gourmet lunch by Jody Pennette and closing cocktail reception by LDV Hospitality will also be included in ticket registration.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | EVENT

MAJOR HOSPITALITY POWERHOUSES

REVEAL KEY TRENDS

at Annual Boutique Hotel Investment Conference (BLLA) 2017

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Executives from Leading Hotels of the World, Equinox Hotels, Sixty Hotels, PENDRY, West Elm Hotels, Arianna Huffington and More, Converge in New York to Talk Boutique Hospitality New York, June 9 – Boutique & Lifestyle Lodging Association (BLLA) successfully closed its 2017 Annual Boutique Hotel Investment Conference in New York, June 7, with some of the most influential hospitality powerhouses in the game. Worldwide hotel luminaries, executives and developers gathered at the Times Center in the heart of New York, to discuss major hospitality trends and provide an in-depth analysis of the ever-developing industry. Over 45 speakers and panelists discussed the latest in the world of boutique, spanning food & beverage, design, investment and development, market share and influence, to reveal key industry trends and forecasts for the remainder of 2017 and heading into 2018. At the helm of the conference was Frances Kiradjian, CEO and Founder of BLLA, who paved the way for some of the most innovative powerhouses to share key insight into the industry. Here’s a look: “STAY BOUTIQUE”: BLLA announces new online platform for the boutique industry Stay Boutique will be the industry’s first authentic list of real boutique and lifestyle hotels, as well as a direct booking to all BLLA member hotels, worldwide.

Defined as a “hub for innovators, leaders and those who believe in the power of boutique”, the Stay Boutique platform will launch this fall and reveal the true world of boutique. INSTAGRAMMABLE MOMENTS: The importance of creating an “Instagrammable” business model “Social media is one of the best things we can use as a tool, to promote whatever we are selling” - Co-Founder Mark Birnbaum, EMM Group Gone are the days of traditional online reviews – we now turn to social media as a way to look for what we want to eat, experience and explore. Creating instagrammable moments for businesses through design is paramount in order to stay relevant. These moments act organically as a daily and continuous type of online “review”, to help drive business and advertise products. Birnbaum uses the ‘instagrammable cake’ sold at Catch, as an example of how “items exist solely for the reason of social sharing”. ENGAGING THE RIGHT MARKET: Who and what social media influencers to target “It’s not all about the followers” Co-Owner Lisle Richards, The Metric. “Peer-to-peer advertising is very important…being able to sell something organically is key” - Co-Founder Mark Birnbaum, EMM Group Hotspot guru’s Richards and Birnbaum discuss how Gen Z and millennials are truly influencing ROI. Being able to identify influencers that engage with the right market, is a key element to drive real business for hotels.

Target the small, niche influencers that have successful peer-to-peer advertising; hosting an influencer with 30K followers from your local / target markets is more valuable than someone with 500K followers from an off-market. “FOOD + VIBE”: What’s hot in the world of F&B “Night clubs and stand-alone lounge business are no longer as popular – our focus is on ‘food & vibe’ business; places where you can eat and get a little action” - Co-Founder Mark Birnbaum, EMM Group Out with traditional night club – in with “food and vibe”. The world of food and beverage explores offering a seamless transition from experiential dining, to a true form of night life. Businesses are integrating a sense of vibe so their space of F&B can appeal to all audiences at the same time; offering a separate lounge area, live entertainment, private rooms. Gone are the days of restaurants turning into night clubs after 9pm. INFUSING THE LOCAL MARKET: Using local talent to create an authentic guest experience and compete with disruptors like Airbnb “Success for us is how well we connect with the community and neighborhood” – Founder & CEO Sharan Pasricha, Ennismore “We have no formal spaces…it’s more of an Airbnb experience…and [we are] stealing a lot of Airbnb customers” - Co-Founder Chris Pardo,

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | EVENT

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Arrive Hotels Businesses need to create a “home-away-from-home” identity and infuse the local market through design, F&B and amenities, to appeal to competitive market customers, like Airbnb. Offer a true authentic, local experience that captures the evergrowing number of experience-based travelers. Make hotels approachable and be inspired by the local neighborhood to create a true local destination. GENTRIFIED NEIGHBORHOODS TO WEST HOLLYWOOD: Hot markets for development “Emerging neighborhoods are where it’s at - make the buzz and own the space” – Co-Founder Michael Fuerstman, Pendry Hotels Investors are turning away from built-up cities like New York (that currently have over 30 hotel properties on the market, with no strong buyers), and building hotels in emerging neighborhoods.

Boutique developers are also entering markets that are slowly undergoing gentrification. West Hollywood also proved a hot destination of the day, with boutique properties in the works like EDITION, Pendry and more to “elevate West Hollywood as a destination” (Fuerstman). BLLA also announced its two-day October “Stay Boutique Leadership Conference”, taking place in Los Angeles Oct. 3-5, 2017. For more information, click here: BLLA. org. To keep up with more news on the conference, sign-up for the weekly news BOUTIQUE WEEKLY here: News.**

BLLA’s membership benefits allow access to the world’s leading minds in the space through events, research and education. Our mission is to provide leadership and opportunities for global recognition and connections to the world’s best hotels, vendors and manufacturers. All resulting in strategic interactions and access to information that helps people and organizations thrive. Join the movement that BLLA gave birth to in 2009 and become a part of something that is truly unique, exciting and inspirational. www.blla.org

BLLA is the world’s most innovative and progressive organization dedicated to the luxury independent boutique lodging and lifestyle industries. The association connects the world’s most dynamic executives with cutting edge business and operational insight.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Your Time Bespoke Massage This personalized massage is tailored to those who would like to have therapists focus on specific areas of the body

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

WELLNESS

At Karma Resorts, the importance of clean, healthy living and clean, fresh air forms an integral part of their wellness culture, particularly at Karma Kandara where the pure, unsullied Indian Ocean breeze brings guests perfect alignment of body and spirit. Karma Kandara is the 5-star, award-winning jewel in the Karma Resorts crown and invites guests to experience their Fresh Air package. More than just a holiday, the Fresh Air package is designed with wellness and health in mind. Guests enjoy their very own private pool villa located high above the Indian Ocean, with the sea breeze gently bringing balance and calm to mind and body, alongside a host of wellness inclusions designed to invigorate, rejuvenate and restore. FRESH AIR PACKAGE starts from USD 2,174 ++ for 2 people, 3 nights • • • • • • • • • • • •

Wellness breakfast Wellness dinner Young coconut water and fresh fruit Detox cleansing juice 45-min infra-red sauna and Himalayan pool 75-min Karma Rhythm massage 90-min Lymphatic Drainage massage 60-min Your Time bespoke massage 90-min holistic facial 75-min Spa mani/pedi 150-min Detox, Sea, Salt & Oil Experience Traditional Balinese Spa ritual

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Voyager Boardroom #1

The perfect combination of business and leisure in a breathtaking setting. Nestled in the nature reserve of Bel Ombre, Outrigger Mauritius Beach Resort blends the needs of the most sophisticated traveler with the charm and tradition of an early 18th century Mauritian sugar cane plantation. A wide range of activities, diverse cuisine catering, professional meeting services and a new, roof-top marquee make this an extraordinary environment for groups. Property Details • All rooms and suites boast stunning sea views from a private terrace or balcony • Meeting and conference services and facilities • Spacious beachfront, roof-top, garden and poolside venues for events and receptions • Customized menus and events – from beach parties to wine and gala dinners • Advanced audio-visual services • Technical and secretarial business services • Lighting ambience and �loral decorations • Live entertainment • Complimentary Wi-Fi

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Signature Meeting Venues

A professional MICE team is on hand from the moment you book to the day of your departure. 4 AIR-CONDITIONED CONFERENCE ROOMS OFFER FLEXIBLE SPACE AND OPTIONS DEPENDING ON GROUP SIZE

Rooms

Size

Number of Rooms

Ocean View Family

74m

Beach Front

63m2

Beach Front Family

74m2

Beach Front Junior Suite

78m2

Ocean View

63m

High speed Internet, Wi-Fi access, and audio visual services THEMED EVENINGS AND GALA DINNERS

Events can be staged on the beach fronting, by the garden pool, in one of our restaurants or under our Crystal marquee settled on a roof-top that can host up to 250 guests. Private pre-dinner receptions and cocktails, live entertainment and music, and special theming of venues can also be arranged.

Restaurants and Venues

Capacity (Dining)

Mercado

300

Edgewater

100

The Plantation Club

Crystal Marquee

250

Garden Pool

150

The Lawn Movie

200

Breakfast

Lunch

Dinner

Function Room Capacities

Room

Area (Sq. M.)

Theatre Capacity

Boardroom Capacity

Stand-up Reception

Seating Dinner

Classroom Capacity

Banquet Style

Amethyst

N/A

Amber

N/A

Quartz

N/A

Crystal

577

250

N/A

250

220

250

Outrigger Mauritius Beach Resort would be pleased to host your next business meeting or social function.

AllÃ©e des Cocotiers, Bel Ombre Mauritius, Indian Ocean Phone: +230 623 5000 Fax: +230 623 5001 groups.mauritius@outrigger-mu.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | EVENT

THE 4TH GOIFEX THE BIGGEST SPORTS & FITNESS EVENT IN SOUTH EAST ASIA DID YOU KNOW? SOUTH EAST ASIA NEEDS YOUR BRANDS 18 - 20 AUGUST 2017 JAKARTA CONVENTION CENTER JAKARTA, INDONESIA FITNESS & WELLNESS IS A NEW AND GROWING TREND IN SOUTH EAST ASIA Fitness industry also remain strong growth in all sectors due to a stronger economy in region, awareness toward a better healthy life style as well as remain low penetration rate among other continent such as America, Europe and Australia. SPORTS TOURISM IS ONE OF THE WORLD’S FASTEST GROWING SERVICES INDUSTRIES Accounted for 10% of all tourism worldwide and forecasted to be worth more than 100 billion US$ globally by 2018, and Asia Pacific aims to take its share.

AIMING PROPERTY INDUSTRY AS OUR BUSSINESS MATCHMAKING PROGRAM For Hotel, Condominium, Offices, Studios and home fitness are the new market for this fitness and health industry.

GOIFEX is also fully supported by some government bodies, Chamber of Commerce and commercial associations which involve decision makers in purchasing large number of products and services in sports, fitness & health industries.

GOIFEX IS YOUR ONE STOP SPORTS & FITNESS EVENT TO BOOST YOUR BUSINESS TARGET

YOU DON’T WANT TO MISS THIS!

Now into its fourth year this ground breaking sports, fitness and health event is offering everyone a complete package, THE EXPO provides 3 days comprising all of the latest products and services in sports, fitness and health industry. THE PERFECT MEDIUM FOR A B2B MARKET AS IN THE NEXT FEW YEARS THERE WILL BE A NUMBER OF LOCAL, NATIONAL, REGIONAL AND INTERNATIONAL SPORTS EVENTS HELD IN INDONESIA AND SOME PARTS OF SOUTH EAST ASIA AS WELL.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

POTENTIAL BUSINESS OPPORTUNITY IN SPORTS, FITNESS & HEALTH The growth of fitness industry in Indonesia and Asia, creates more and more brand related to fitness and health industry. Inevitably this will create new needs for both industry and the consumer to have a medium as a bridge between producers, distributors and its consumers. MEET THE INDUSTRY Gain exposure to industry experts and network with your peers. Be part of a community committed to cutting-edge innovation and thought leadership.

LAUNCH NEW PRODUCTS AND SERVICES

B2B PROGRAM | THE BENEFITS

Showcase new and innovative products and services to a high volume of dedicated professionals seeking the best solutions to their requirements.

•

BUILD YOUR BRAND & MEET YOUR COMMUNITIES / USERS

•

Use this platform to position your company among the foremost companies in the industry and generate publicity and enhance your profile as a trusted brand and market leader.

•

ENHANCE YOUR KNOWLEDGE

•

Enjoy unprecedented access to the marketplace and discover valuable market research, industry trends, and knowledge to give your company a competitive edge. The Venue Assembly Hall and Lower Ground of The Jakarta Convention Center that is strategically located in the heart of Jakarta’s Commercial District.

•

Meet and set deals directly with industry leading fitness, sports and wellness brands from across the world without travelling far, saving both your money and resources. Expand your network upstream, reducing third party interference and make your business more efficient by attending our expo. Observe the latest fitness, sports and wellness trend and determine your business master plan. Interesting merchandise from our exhibitors (goodie bag, standard sports equipment/accessories and others will be provided) Other interesting buyer’s incentive will be provided upon further discussion.

Terms & conditions applied. Please contact Bintang Karmila at +62 812 1232 6906 (WhatsApp ready) or email: bintangkarmila@goifex.com FX Wicaksono Adi | Account Executive +62 857 19520347 Email: adi@goifex.com Hafizh Daniel | Exhibitions Head +62 811 9505159 Email: daniel@elite-eventmanagement.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

WHERE

FRIENDSHIPS

ARE FORGED

ALL INCLUSIVE PACKAGE

US$1,995.00 per person

People Will Do Just About Anything To Play The 2017 Bali Golf Week Amateur Championship BALI NATIONAL GOLF CLUB & NEW KUTA GOLF, BALI, INDONESIA 6 - 12 AUGUST 2017

Be Part of the Excitement REGISTER NOW: sales@baligolfweek.com www.baligolfweek.com

HOT | SOLUTION

The Walking Dread:

Why Indonesian hotels need an

overbooking strategy Written by: Tracy Dong, Lead Advisor, APAC, IDeaS Revenue Solutions

No Hotel In Indonesia Likes Having To Walk A Guest Due To An Overbooking Situation â&#x20AC;&#x201C; Just Ask Any Front Desk Manager Who Has To Deal With Irate Customers When They Have Been Informed The Room They Booked Is Not Available, And They Have To Be Relocated.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

What is the expected transient wash for each market segment? What are the booking windows for transient business? Hotels could use revenue management systems to analyse booking pace by market segment at various days to arrival. When is the hotel’s group cut-off and how well are group blocks managed? Is the hotel consistently managing groups by days-to-arrival and adjusting overbooking accordingly?

Walking a paying guest can be hard and unpleasant, so why do hotels need to overbook in the first place? Consider this all-too-common scenario: A high-profile international trade fair is occurring in your city and your hotel has been sold out for more than two weeks. There’s not a single room left within a 10-kilometre radius. Your forecasted revenue numbers for the week are significantly outperforming the actual bookings from the same period the year before. However, as the morning reports rolled in, your hotel only finished at 96% occupancy opening day which led to a revenue underperformance compared to your forecast. Rather than trying to figure out who’s to blame for this situation, hoteliers should instead see the situation as an opportunity to enhance the property’s systems and technology and rethink their overbooking strategy. From a revenue management point of view, to maximise occupancy and revenue during peak demand dates, overbooking can be a necessary evil driven by several internal and external factors. Internal Factors: No-Show: Paying guests may turn out as a no-show on the arrival day due to various reasons, which leads to empty rooms at a hotel Cancellation/Wash: Prior to arrival day, hotels typically have cancellations from transient bookings or group wash. If hotels are not able to pick up bookings to compensate cancellations or wash, it will impact on hotel revenues

Extension/Contraction: Besides no-shows and cancellations, revenue managers should track in-house guests’ extensions, especially for hotels with a high portion of longstay guests. Although in-house guests’ extensions are subject to availability, it has to be taken in consideration when setting up overbooking scenarios External factors: If a hotel has a sister property to relocate their walked guests to based on a pre-negotiated rate, then they can be a lot more flexible with their overbooking strategy. However, if a hotel has to relocate guests to a non-affiliated or competitor hotel, then management has to be very careful. The overbooking risks in this situation are compounded when the market demand is high, such as during a major event and guest relocation price, or ‘cost of walk,’ is prohibitively expensive. The practice of overbooking weaves art into science to calculate risks against their rewards, and today’s advanced revenue management systems help hoteliers analyse and produce decisions for a customised overbooking strategy. Below are some considerations and insights hotel revenue management systems can provide to maximise strategic overbooking opportunities: How is the hotel’s room type overbooking strategy established?

Are they deploying room type overbooking strategies only when they’re expected to sell out? Deploying room type overbooking strategies over nonsold-out periods can be an effective way to maximise property yield in both need and busy periods. Is the hotel’s room type overbooking strategy static all year long, or is it deploying different strategies by dayof-week or season? Hoteliers need to understand overbooking is a long-term strategy that requires constant review. By analysing overbooking numbers months in advance, hotels can better compensate for expected group wash with high-paying transient guests. Consider a hotel that only overbooks their base room type all year long. Assume this hotel has a significant rainy season and struggles to find business to fill their weekends. However, during this period, they do remain consistently busy with corporate travel during the week. How can they adjust their overbooking strategy to accommodate for this distinct day-of-week need? Perhaps their base room type is open for generous overbooking on the weekends (keeping their hotel as competitively priced as possible), but a conservative strategy is employed during the weekdays to encourage bookings into upgraded room types. If the new strategy helps a hotel book just five upgraded room types every weekday at a $75 upcharge,

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

they’ve pulled in over an additional $80k in annual revenue by selling the same amount of rooms. And at the end of the day, it’s critical that hoteliers focus on their net maximum revenue. The aggressiveness of any overbooking strategy needs to be balanced with an understanding that net revenue for a night can be impacted by high or frequent walking of guests. Sometimes, it may be a better net revenue result to be one or two rooms short of a sell-out than to pay for a number of replacement rooms in another hotel for previously booked guests. It’s also extremely important to evaluate how well the hotel’s front desk handles guest recovery. One of the greatest opportunities afforded to any front desk is the ability to take a guest problem (such as being walked to another hotel) and convert it into guest loyalty. To do this, though, hoteliers need to ensure that hotel staff are properly supported and trained to accommodate walking guests. Guest recovery in ‘walking’ situations should also be supported by amenities; complimentary room upgrades or no-walk / VIP statuses for future reservations. In today’s world, it’s not enough to book a reservation for every room a hotel has to sell – and not overbooking can result in lost revenue and missed occupancy at the property’s highest price-point where profits can be maximised. When overbooking is established strategically through analytics, hotels can better understand the wash and cancellation patterns of their market segments. This means hotels can then plan ahead to overbook with exceptional revenue results. ***

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Service Centres JAKARTA 1. Kawasan Industri Pulogadung, Tel. (021) 46832522 (hunting) Fax. (021) 46826823 /(021) 46828645 / (021) 460 2823 2. MGK Kemayoran Tel. (021) 2664 7190 Fax. (021) 2664 7191 3. Fatmawati Tel. (021) 75908858, 75908861 Fax. (021) 75908941 BANDUNG Tel. (022) 4267788/99 Fax. (022) 4230474 CIREBON Tel. (0231) 205519 / (0231) 201 909 Fax. (0231) 204580 SEMARANG Tel. (024) 8418620/21 Fax. (024) 8314982 SURABAYA Tel. (031) 5349414 (Hunting) Fax. (031) 5349413 DENPASAR Tel. (0361) 417079 / (0361) 417077 Fax.(0361) 417098 / (0361) 417078 MEDAN Tel. (061) 687 1619 Fax. (061) 4521660 BALIKPAPAN Tel. (0542) 7209575 / (0542) 720 9573 Fax. (0542) 7261276 MAKASSAR Tel. (0411) 4720 259 Fax. (0411) 449104 PONTIANAK Tel. (0561) 742699 / (0561) 742128 Fax. (0561) 742737 BANJARMASIN Tel.(0511) 4412271 Fax. (0511) 3362947 SAMARINDA Tel.(0541) 270175 Fax. (0541) 271464 PALEMBANG Tel. (0711) 717148 Fax. (0711) 715592

HOTELIER INDONESIA | 30th | Vol 14 | 2017

Authorized Service Dealers BATAM Tel. (0778) 472318, 472319, 472062 Fax. (0778) 472024 LAMPUNG Tel.(0721) 486764 Fax.(0721)474357 YOGYAKARTA Tel. (0274) 521559, 562680 Fax. (0274) 584379 PURWOKERTO Tel. (0281) 640667 Fax. (0281) 632829

Blue Diamond Almond Breeze Brings a Fresh Beverage Brand to Heritage Thai consumers

Bangkok – Heritage Group, a Thai leading healthy food and beverage manufacturer is launching Blue Diamond Almond Breeze, #1 almond milk brand worldwide, in Thailand. The delicious, dairy-free alternative to milk is being produced under license from Blue Diamond Growers, an agricultural cooperative based in California, USA that specializes in almonds. Blue Diamond Almond Breeze will be produced locally in Thailand for the Thai market and will be available in several varieties including Original, Unsweetened, Vanilla and Chocolate. Heritage Group Vice President, Vittavat Phonphaisan is confident that Blue Diamond Almond Breeze will be a success. “Blue Diamond Almonds is a recognized brand in Thailand and especially in today’s market, consumers are interested in quality ingredients and manufacturer they can trust. The Blue Diamond Almonds label is renowned for its almond products and Heritage is proud to be producing Blue Diamond Almond Breeze in Thailand.” Blue Diamond Almond Breeze is lactose-free and soy-free with no cholesterol, no saturated fats and is low in calories and fat while high in calcium and vitamin E. Mark Jansen, President and CEO for Blue Diamond Growers believes that Blue Diamond Almond Breeze is a perfect product for the Thai market. “There is a growing interest amongst Thai consumers to follow a specific diet, such as low or no dairy but not compromise on taste. From our market research, we found that Thai people enjoy Almond Breeze’s light, refreshing taste with subtle almond note adds to its appeal not simply as an alternative to dairy but as a delicious drink in its own right.”

POST YOUR NEXT HOSPITALITY RECRUITMENT HERE FOR FREE

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For more information, please visit https://www.facebook.com/ bluediamondthailand or tel 02-621-6126-7

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | DEALS

Nihiwatu Partners with The Legian to Offer an Exclusive “The Best of Both Islands” Experience 12th May 2017 – Nihiwatu, the ultimate resort getaway located on Sumba Island, awarded #1 Hotel in the World by Travel + Leisure in 2016, has partnered with The Legian Bali to offer travellers a unique stay package – “The Best of the Both Islands”, perfect for experiencing the beauty of two distinctive Indonesian islands.

Blackout dates are 1st July to 31st August 2017 and 16th December 2017 to 7th January 2018.

As members of Leading Hotels of the World, Nihiwatu and The Legian are delighted to extend a special combined stay package for guests.

The Legian Bali • Welcome drink • Daily breakfast • Daily newspaper and seasonal fruits • Daily afternoon tea • All snacks, soft drinks, beers, juices • from the minibar • Usage of Spa, health club, morning yoga class and bicycles • Wi-Fi access

With Bali as the main hub and transit airport for Sumba Island, a hidden gem in the Indonesian archipelago, guests can enjoy the best of both islands with the new exclusive island-to-island package. Beginning the journey of exploration at The Legian on the vibrant island of Bali before continuing to Nihiwatu and experiencing the Edge of Wildness. With a minimum of a two nights’ stay in The Legian Bali and three nights’ at Nihiwatu, guests will experience complimentary airport transfers and room upgrades at both resorts. The package is valid with a consecutive stay period at The Legian Bali and Nihiwatu, Sumba until 31st March 2018.

The inclusive benefits of “The Best of the Both Islands” package include:

Nihiwatu • Breakfast, lunch, dinner, snacks and all non-alcoholic drinks • Mini bar including beers & spirits • Laundry • Scheduled excursions and activities on land • Activities by Sea • Scheduled group yoga and meditation classes • Wi-Fi access

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

An additional layover option at The Legian Bali is also available to guests of this package at a supplementary price of USD 250 net per couple. The layover package provides guests an equal amount of credit at The Legian Bali to complete the journey. With The Legian Bali being located 30-minutes away from Ngurah Rai International Airport, its location provides an excellent base to relax and unwind before a flight home.Garuda Indonesia currently operates a daily flight from Bali’s Ngurah Rai International Airport to Sumba Island (50 minutes). ABOUT NIHIWATU The experience of Nihiwatu is one of unregulated freedom, understated luxury and unforgettable memories. The resort, located on the island of Sumba in Eastern Indonesia, 400km east of Bali, is an outpost to world-class surfing, the best sport fishing in Indonesia, the most magnificent sunset horseback rides on the resorts 2.5km private beach, or hiking through breath-taking waterfalls and ancient villages; to a Spa Safari where a 90 minute hike through rice paddies brings you to Nihi Oka, a cluster of private Bales nestled between two pristine beaches, leaving you in the hands of assigned therapists indulging you in unlimited treatments of your choice. Nihiwatu was born of a vision to protect and preserve the unique culture of Sumba and –empower the local communities to support themselves and their families. The resort is proud to employ over 90% local Sumbanese, a team that hold a genuine spirit of hospitality. Stories of the heart, character and soul of Nihiwatu reached long-time friends, American brandbuilding entrepreneur Chris Burch and prolific South African-born hotelier, James McBride in 2011, who together began a transformation of the resort in 2012. Guests are encouraged to visit the local villages and the many Sumba Foundation (www.sumbafoundation.org) clinics, schools and communal farms that have resulted through the support from the Foundation, founded by the resort in 2001.

In 2015, Nihiwatu has announced that it has joined The Leading Hotels of the World, Ltd., an uncommon collection of authentic and distinct luxury hotels. The philanthropic alliance will provide the award-winning resort access to The Leading Hotels of the World global network to further The Sumba Foundation efforts. www.nihiwatu.com ABOUT THE LEGIAN BALI The Legian Bali is a dual concept hotel that sets a new standard for resort living with its contemporary approach to traditional Indonesian design. Set in landscaped tropical gardens with Indonesian sculptures and indigenous art, the resort features 67 all-suites that are among the most spacious in Bali, along with 14 private pool villas set in the neighboring compound of The Club, and the luxurious sea front, two-story Beach House; all designed to exude the feel of high-end private residences. The Club in particular, features a more premium level of indulgence, with dedicated personal butler services trained by consultants from The Guild of Professional English Butlers. The Legian Bali is a mere 25-minute drive from the Ngurah Rai International Airport and is situated on Bali’s southern coast, along Seminyak Beach and within walking distance of some of Bali’s trendiest shopping and nightlife; raising the bar on luxury amidst the serenity of the island’s natural beauty. www.thelegianbali.com RESERVATIONS Nihiwatu Resort | T: (+62) 361 757149 reservations@nihi.com The Legian Bali | T: (+62) 361 730622 reservation@thelegianbali.com Booking Code: LEGNIH

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | FLAG CARRIER

Nicolas Sarkozy joins

AccorHotelsâ&#x20AC;&#x2122; Board of Directors to support its international vision

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Nicolas Sarkozy joins AccorHotels’ Board of Directors to support its international vision As part of the acceleration of the expansion strategy of the Group and its portfolio of international brands, the Board of Directors has decided during its meeting today to set up an International Strategy Committee.

“

I AM GLAD TO CONTRIBUTE TO THE DEVELOPMENT AND THE INTERNATIONAL REACH OF ACCORHOTELS, ONE OF FRANCE'S FLAGSHIP COMPANIES. THE SUCCESS OF THE GROUP AS WELL AS THE QUALITY OF ITS MANAGEMENT ARE OUTSTANDING ASSETS, SHAPING ACCORHOTELS INTO ONE OF THE LEADING SHOWCASES OF THE FRENCH ECONOMIC LANDSCAPE”.

“

This Committee will focus on the development of AccorHotels’ network and brand portfolio throughout the world, as well as on the promotion of French tourism. Accor’s Board of Directors has also taken note of the resignation of Mr Nadra Moussalem as Director, following Colony Capital’s decision to sell its shareholding in Accor. The Board thanks both Colony Capital and Mr Nadra Moussalem for their support of the Group’s transformation as well as their meaningful and active role within the Board of Directors for the past 12 years. To succeed him, the Board has unanimously coopted Nicolas Sarkozy as an independent Director, as of today, for the remainder of Mr Moussalem's term, at the close of the Shareholders meeting convened to approve the financial statements for 2018. This appointment reflects the ambition of the Group to pursue the implementation of its strategy and to promote both AccorHotels brands worldwide and the unrivalled French know-how in tourism. Nicolas Sarkozy will chair the International Strategy Committee whose missions and members will be further detailed by a forthcoming Board meeting. Nicolas Sarkozy declares: « I am glad to contribute to the development and the international reach of Accorhotels, one of France's flagship companies. The success of the Group as well as the quality of its management are outstanding assets, shaping AccorHotels into one of the leading showcases of the French economic landscape”. Sébastien Bazin, Chairman & CEO of AccorHotels adds: « The Board welcomes this new appointment. The international expertise of Nicolas Sarkozy and his perfect knowledge of geopolitical issues are tremendous assets for the Group».

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | TALKS

HOT TALKS HOTEL INTEL

WITH TRAVELIKO Why Traveliko?

Traveliko is a new generation OTA. It was built from the ground up for today’s savvy travelers who want more choices, more information, more authentic experiences, and above all, a fair deal. This “Underdog OTA” was conceived by veteran hoteliers who saw their profits squeezed due to the high commissions paid to the dominant OTAs. This ultimately had an impact on quality. They wanted to give power back to the hotels so they, in turn, could increase the overall satisfaction of their customers. Traveliko’s bigger picture goal is to get engaged with and improve the environment and the quality of life of those in need through charitable projects. This fits well with the aspirations of today’s socially conscious travelers. How is all this done? Traveliko is a little secretive about its special sauce and what exactly they’ve been doing for the last three years while developing their product. Hotel Intel persuaded them to talk about the industry and the opportunities it presents, as well as how travellers today should expect better service from hotels and how they can help improve that service at the same time.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Hotel Intel: How do you plan to win this game? How can you offer cheaper rates / better deals for customers than the other OTAs? Traveliko: We didn’t start Traveliko to win the game. We have been in the hotel industry for more than a decade and we have seen first-hand how it has become stuck in a rut. We simply wanted to create another option for ourselves, our fellow hoteliers and for travellers. Many refer to the relationship between the OTAs and the hotels as an “ongoing war” but we believe Online Travel Agents (OTAs) have been instrumental in taking the hospitality industry to the next level and into the 21st century. Traveliko is the next generation of that work and a natural evolution for the hotel industry. There have been many lessons learned over the last 20 years as hotels have developed a closer relationship with OTAs. Responding to those lessons, as well as new demands from a new generation of tech savvy travelers, is at the core of Traveliko.

It is not about cheaper rates. Everyone in the industry knows that rate parity practice demands that all distribution partners get the same rate. This is a very complex issue, but to summarize briefly: if you see a room cheaper on one OTA, it’s either because the hotel is running a special promotion for the OTA’s “members”, or because there are some discrepancies in how the price is being displayed – without taxes for example, or by playing with exchange rate fluctuations. There are also situations that arise where certain OTAs decide to take less profit and undercut the market in order to appear cheaper. Those issues have been creating a lot of tension between hotels and their distribution partners, it is becoming more and more difficult for hotels to stay in control. Traveliko charges lower commissions, but we also encourage hotels to offer our customers added value via our platform that directly benefit travellers but stay inline with profit margins. In other words, Traveliko provides a framework for hoteliers to create a better experience which offers a feedback loop, in the form of analytics, back to the hotels.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT TALKS HOTEL INTEL WITH TRAVELIKO

Hotel Intel: Apart from 10% commission and giving back to society, what other incentives are there for hotels that want to work with you? Traveliko: The 10% commission rate is by far the main reason hotels want to work with us. But, we also believe in creating a synergistic relationship with our hotel customers. We do not spend our marketing budget on Google Ad words, for example, to bid against our customers on their own keywords. We believe that to be predatory. Instead, we use analytics and metrics to understand their customers better, and we have worked closely with large hotel chains in Southeast Asia to find out what they actually want from a new OTA in terms of features and services. The two most requested features that came up were 1. better insights into customers and their behavior and 2. different ways to sell their inventory and supplementary products such as packages, Spa, F&B and Activities. We have listened, and we think the hotels are going to be very excited when they get to play with our new tools. That’s all we can say about this for now. Hotel Intel: For end customers, why would they book with Traveliko? Traveliko: Firstly, we offer a more personal and empowering experience. Surprisingly few customers are aware that the hotels they see on the first page of a search, when using one of the big OTAs, are not necessarily the hotels that would fit them best. They are simply hotels that are commercially more interesting and likely more profitable to the OTA. Traveliko breaks that paradigm by providing a non-partial map display with all the hotels equally visible but with the right kind of customized filters. Traveliko is all about showing you what fits you best. We focus on how travelers like to travel and we suggest them hotels that fit their existing lifestyles. This gives travelers the best choice and they will be overall happier with the hotel they stay with. We have also created a loyalty program that encourage traveler to engage with us and hotels more.

The main point is that we feel strongly about the charitable aspects that Traveliko represents and we have pledged to donate 20% of the net commission we earn for each booking to charitable organizations. In practice, the users will be allocating our donation to the cause of their choice – Animal , People or Planet – at the end of the booking process. Everyone in Traveliko has worked hands-on with some form of charity, whether helping build a house, painting an orphanage, or making a playground for underprivileged kids. The feeling of helping others is priceless, and we want to recreate that feeling for travellers. To that end, Traveliko partners with local grassroots organizations and NGOs in those places where we operate to offer projects we can commit to and report back on to our customers. What Traveliko is not: We are not affiliated to any existing OTA We are not a niche OTA focusing on any specific market or inventory type Hotelintel: What's your marketing plan to this to kick this all off? We cannot and do not want to compete against our giant online competitors who have very large budgets to spend on Google Ads and other search engines on a yearly basis. Traveliko aims to disrupt the online booking industry by becoming a bespoke online travel agent through offering better services using our new technology platform, our rewards and referral program, by word-of-mouth, through social media, and through genuine PR activities. Our brand pillars carry our marketing message and we intend to change the travel industry in a similar way. Organic farming and product awareness are already changing the food industry. People eat better. We want to create an opportunity for people to travel and stay better. Ms. Natalie Glebova, a former Miss Universe, is Traveliko’s Brand Ambassador and she is already helping us share those key messages with travellers, hotels and the media. From small but genuine beginnings we are working hard to become a respected and viable alternative. Once customers try Traveliko for the first time, they will know what we mean and there will be no reason for them to book with other OTAs.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | BUSINESS

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

REBEL BEACH CLUB LE PIRATE JUMPS INTO BED WITH GEN-Z TRAVELLERS AS IT TARGETS 20 PROPERTIES BY 2020 WITHIN AND BEYOND INDONESIA With three clubs already open in Greater Bali the brand takes to the sea with Explorer Cruises JAKARTA, INDONESIA – Indonesia’s rebel beach club brand Le Pirate has announced plans to expand its footprint within the country and throughout Asia. In the span of three short years the father son team of Fredo and Louka Taffin has created a blueprint for fast-paced growth with their social beach club and hotel concept. Long-time Bali design guru Fredo Taffin came up with the idea for Le Pirate after facing the challenge of building resort hotels in remote tropical locations. His concept was to appealing distill accommodation options into eco-friendly, pre-fab bungalows that are fast and cost efficient to build but do not destroy the islands’ beaches.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | BUSINESS

Taffin teamed up with his millennial son Louka, who has already become a successful hospitality entrepreneur at the age 27. Both of them hated the way resorts were all about welcome drinks, grim soulless buffets, and designed to put guests in a virtual lock-down, keeping them away from each other. Louka explains, “traditional hoteliers are obsessed by guest rooms and forget that hospitality from its earliest roots in pub hotels, is all about meeting people, going local and not just about the four walls you sleep in. At Le Pirate we don’t want heads on beds, we want bums at the beach club, travellers who have a pulse and aren’t afraid to use it.” Today, the brand’s pathway to expansion is clearly its points of difference – being able to pre-fabricate beach club hotels and assemble them on-site complete with fit-out in under six months from start to finish. Investors often have to wait a decade to generate a good return, with a typical Le Pirate project; it is two to three years. From the onset, Le Pirate’s first beach club hotel in Nusa Ceningan, off the coast of Bali, gathered a strong reputation with he social media and smartphone set. Images, YouTube videos and chats on Facebook, Twitter and beyond have been a strong driver of direct bookings.

Further momentum came with the opening of a larger property in Gili Trawangan and most recently in the buzzing destination of Labuan Bajo in Flores. As for the shift into floating beach club cruisers, tagged as Explorer, Louka says, “we wanted to take one of Indonesia’s key attributes, the spectacular ocean and numerous islands, and make them more accessible in a fun, in an authentic and natural way. No pretentions here, its bums on boats, and the more the merrier.” Looking to expansion, Fredo and Louka have teamed up with hospitality expert Bill Barnett, Founder of Asia-based C9 Hotelworks, to grow the model into one that is now pushing outside Indonesia. With Le Pirate International established in Singapore, the team is working on pushing out licensing and branding model and engaging developers who want to enter the hotel business, but who don’t know where or how to start. The “hotel in a box” concept covers design, training, fitout, as well as management systems that don’t take a rocket scientist to run.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Currently the development pipeline is focused on the Philippines, with its enormous 7,107 islands, and also in burgeoning destinations like Sri Lanka and Myanmar. Fredo comments, “wherever beach bums are headed, we will be there with our beach clubs, boats and an ability to innovate in emerging locations such as remote islands. Travellers at any age still have those childhood dreams of being a pirate, and our clubs and cruises are meant to bring back the thrills, chills and adventure of getting outside those four same hotel walls. We aren’t just hitting the millennial market. We are keen to build a brand that will also fit Gen-Z.”

“

FREDO ADDS, “WE ARE BREAKING DOWN THE WALLS OF HOTEL OWNERSHIP THAT USED TO BE MEASURED IN DOG YEARS BUT HAVE NOW BEEN BE ACCELERATED INTO REAL TIME.”

“

www.LePirate.com

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

MARKET TO OVER 3,000 HOTEL OWNERS IN 2 DAYS

26 & 27 SEPTEMBER 2017 EXCEL, LONDON

Running Alongside:

PROVIDING A VISION INTO THE FUTURE OF THE HOTEL INDUSTRY 7KH LQČľXHQFH RI WHFKQRORJ\ ERWK LQ WKH ZD\ KRWHOV RSHUDWH DQG LQ WKH H[SHULHQFH WKH\ RÎ?HU WKHLU FXVWRPHUV KDV QHYHU EHHQ JUHDWHU VR Č´QGLQJ DQ HYHQW WKDW SUHVHQWV WKH PRVW LQQRYDWLYH WHFKQRORJLHV VROXWLRQV DQG WUHQGV LV FULWLFDO Hotel Tech Live does just this: over two days under one roof, the event will present visitors with an unprecedented RSSRUWXQLW\ WR Č´QG WKH YHU\ ODWHVW cutting edge suppliers designed to create a truly unforgettable experience from the innovators behind these

industry-transforming solutions. The exhibition will deliver an exclusive schedule of seminars, debates, demonstrations, and interactive features presented by the industryâ&#x20AC;&#x2122;s most prominent visionaries.

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HOT | Team

HOT | TEAM

THE ST. REGIS BALI RESORT ANNOUNCES HOTEL MANAGER APPOINTMENT

Bali, Indonesia - The St. Regis Bali Resort proudly welcomes Nico Alexander Braunwalder as Hotel Manager. Prior to his appointment at The St. Regis Bali Resort, Nico joined Marriott International in 2015 as Director of Food & Beverage at The Ritz-Carlton, Osaka in Japan. Nico has successfully driven vast F&B growth and revenues and developed initiatives that led to substantial increase in guest satisfaction. Nicoâ&#x20AC;&#x2122;s affinity for Asian culture and hospitality has established him on the continent for 9 years, working in various leadership roles in major Asian cities including Hong Kong and Beijing. His dedication and passion has enabled him to gain extensive experience in the industry in a number of senior roles in reputable hotels. Nico brings a wealth of experience to lead the resort in delivering the brand promise of St. Regis and contribute to the brandâ&#x20AC;&#x2122;s uncompromising service and legendary experiences. Fluent in German, English and French, Nico holds a higher diploma (Dipl. Hotelier/Restaurateur HF) from the Swiss School of Tourism and Hospitality in Chur, Switzerland, Nico started his career in 1996 as an apprentice in the food & beverage department in Zurich.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Marina Bay Sands, Singapore

2017 PROMOTIONAL

25 - 27 October 2017

EVENT BROCHURE 25 - 27 October 2017 Marina Bay Sands, Singapore

Supported by:

Official Partner Country:

Official Partner Hotel:

Organised by:

HOT | EVENT

INTERVIEW WITH VICE PRESIDENT ASIA PACIFIC OPERATIONS IAPPA

JUNE KO Why did AAE choose Singapore as the expo venue this year? Singapore is natural fit to host Asian Attractions Expo. This dynamic city is frequently ranked as a top convention destination in Asia and it meets and exceeds IAAPA’s location considerations including: Ideal convention center: A first-class convention center that can accommodate the growing scope of the education and trade show floor. Worldwide accessibility: A city that our international participants can easily fly in and out, and a location that offers a wide variety of sophisticated freight options for exhibitors who need to transport product to the show – planes, trains, trucks.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Amusement parks and attraction accessibility: As part of the conference and trade show we like to offer behind-the-scenes experiences, tours, and networking receptions at area amusement parks and attractions. What are the highlights of the expo favorable for the hoteliers? Hoteliers can interact with more than 8,000 attractions industry professionals, including 6,000 buyers and more than 300 exhibiting companies at Asian Attractions Expo 2017. AAE 2017 highlights which may be of interest to hoteliers include: Lunch and Learn: Brands: Using Intellectual Properties and Maintaining Show Quality Attendees will learn how location-based entertainment thought leaders prepare their properties for Asia, Protect their intellectual properties through the design, construction, and installation processes, and deploy strategies to keep the projects pristine and on-story for the long haul.

Opening Night Reception at Universal Studios Singapore Attendees will enjoy a cocktail reception in the streets of New York with Charlie Chaplin and Marilyn Monroe then enjoy exclusive access to select rides including their latest, Puss in Bootsâ&#x20AC;&#x2122; Giant Journey. The evening will end with a performance from Melâ&#x20AC;&#x2122;s Dinettes. As an authoritative association of amusement parks and attractions, what is the view on the trend of attraction industry in Asia? Theme parks and attractions strive to maintain a balance between bringing new international brands into a country, while appealing to the domestic market with a familiar culture. Bringing back nostalgic intellectual property and theming has been a cost effective way to attract visitors. We expect to see this effort continue as theme parks in Asia let the thousands of years of history shine through. Recent global trends, include virtual reality, video games, dinosaurs, and robots.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

How can the expo open up opportunities for practitioners in the hotel and integrated resort destination industry to grow their business? More than 8,000 attractions industry professionals, including integrated resort developers will be in attendance to network and conduct business. Asian Attractions Expo is the premier event in the region for the attractions industry, and it is the perfect venue for companies interested in breaking into the industry or working with the industry to make connections and establish business relationships. Any AAE conference session that hoteliers must attend? Why? AAE 2017 offers 11 expert-led education sessions on a wide range of issues and topics related to the attraction industry, which provide real-world examples and best practices to improve operations and drive business. Session topics include safety, intellectual property use, cultural sensitivity and regional awareness, revenue generation, facility excellence, human resources, industry innovations, and more. The complete education program is available at www.IAAPA.org/AsianAttractionsExpo and click on Education. A few sessions which may be of interest to hoteliers, include: Redefining Your Attraction as a Destination The pace of growth the tourism and leisure industry in Asia over the past 10 years has been phenomenal. Session participants will learn how attractions should be redefined as a destination and how they should reshape and reengineer themselves to meet capitalize on emerging opportunities. Top industry leaders from some of the region's top attraction-destinations will share their perspectives on the future of the industry. A World of New Ideas – Multimedia Spectaculars The sessions takes an inspiring look at the latest trends, projects, and stand-out multimedia spectaculars. From the world’s most famous multimedia presentations to Asia's recent productions, panelists will explore some of the most breathtaking shows and a preview of what’s to come. Also, discover what has convinced destination decision makers to implement spectacular attractions to drive attendance, what trends unite successful projects, and what lessons theme parks and resorts can learn.

Creating and Elevating Special Events Attendees can discover the secrets of success as industry leaders in entertainment, marketing, food and beverage, and merchandise share innovative ideas and compelling insights on how to build the perfect event. Learn about the best practices in event development from inception to execution. Understand how budgets, creative design, social media, marketing strategies and more all work together to insure success. The Food and Beverage Learning Lab – New Ideas to Drive Revenue and Increase Value Through Upselling Participants will learn proven techniques to drive your food and beverage revenue sales through the art of upselling, and gain an understanding of what it takes to implement a successful program at your facility through this highly interactive session. Topics covered include who needs to be part of your program, what should you be upselling, why guests want to be upsold to, and how to engage your staff. The HR Learning Lab: Exploring an Effective Themed Recognition Program This session provides insights into to some of the world’s most effective and creative recognition techniques which deliver increased employee productivity and high employee engagement. Attendees will work in small groups to create a tiered themed recognition program to motivate employees and add value to the business. And, each participant will be rewarded with a complimentary copy of Reasons 2 Reward. What is the potential growth of the expo? Do you grow in terms of size, the number of visitors or the range of exhibitors in the industry? The goal of each of IAAPA’s Expos is to connect industry buyers and sellers and to provide top-level, ongoing education delivering best practices to industry professionals globally. In 2013, when Asian Attractions Expo was last held in Singapore, the show attracted more than 5,300 participants, including 3,600 buyers (top decision makers at amusement parks, water parks, standalone attractions, family entertainment centers, zoos, aquariums, science centers, museums, and resorts) and 286 exhibiting companies. This year, we anticipate more than 8,000 industry professionals, including 6,000 buyers and more than 300 exhibiting companies will gather in Singapore to learn, buy, and network at Asian Attractions Expo 2017.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT | AWARD

JW MARRIOTT PHU QUOC EMERALD BAY IN VIETNAM

NAMED ASIA’S LEADING NEW RESORT

Bill Bensley-designed hotel honoured at World Travel Awards: Asia & Australasia 2017 (Phu Quoc, 8 June 2017) – JW Marriott Phu Quoc Emerald Bay has picked up the prized title of Asia’s Leading New Resort at the 24th Annual World Travel Awards™ Asia & Australasia. The Bill Bensley-designed luxury resort, inspired by the legend of a fictional former university for French colonists, saw off stiff competition to claim the prestigious accolade at a glittering ceremony in Shanghai on Sunday 4th June.

Pictured: Riccardo Barella, Assistant Director of Sales & Marketing, JW Marriott Phu Quoc Emerald Bay, collects the World Travel Award for Asia’s Leading New Resort 2017

Regarded as the “Oscars” of the travel industry, the World Travel Awards™ recipients are selected by travel industry professionals from over 140 countries who cast more than a million votes over the duration of the campaign. Every year, regional ceremonies are held in Europe, the Middle East, Africa & the Indian Ocean, South & Central America, North America & the Caribbean and Asia & Australasia, with the successors competing head-to-head to determine who will triumph as the ultimate global category victor in World Travel Awards™ finale, which will take place at the end of the year.The first international luxury hotel brand on Vietnam’s ‘pearl island’, JW Marriott Phu Quoc Emerald Bay opened its doors to the public on 25th January 2017. The resort is devoted to JW Marriott’s philosophy of delivering enriching experiences and intuitive service, leaving guests richer than when they arrived.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

“ “

“We’re delighted to be named Asia’s Leading New Resort, and in particular to be recognized in this way by our colleagues in the hospitality industry,” said Ty Collins, General Manager of JW Marriott Phu Quoc Emerald Bay.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

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“The opening of the hotel marks the birth of luxury hospitality in Phu Quoc, and has established a benchmark of excellence and quality for future Marriott developments throughout Asia.”

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

Bill Bensley’s design narrative for the site was a fictional academy of learning, inspired by French naturalist Jean Baptiste Lamarck. The architecture of the hotel reflects early 20th Century style and embraces the traditions of French colonial architecture. Every detail, down to the decorative elements and associates’ uniforms, have been carefully crafted and considered by Bensley to reinforce the resort’s overarching theme. Featuring 244 beautifully appointed rooms, suites, and stand-alone villas, JW Marriott Phu Quoc enjoys a spectacular, unrivalled location on Bai Khem with its own pristine white sand beach, overlooking the rugged Vietnamese coastline and neighbouring islands.

HOTELIER INDONESIA | 30th | Vol 14 | 2017 | www.hotelier-indonesia.com

HOT |

property FOR SALE

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For Sale: Luxury Hotel in Seminyak, Bali 20 minutes from airport ,5 minutes from seminyak strip, all the famous restaurants, pubs, and 5 stars villas and hotels , 2200 m2 land area ( +/2500m2 gross area ) â&#x20AC;&#x201C; certificate hak milik > HGB , 3400 m2 gross building area 28 magnificent suites of 10 2bdrms private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm private pool suites @ 80-120m2 9 junior suites @ 40m2

For Sale: Land at South Kuta Beach Lombok Kuta Beach offers you private white beaches you see on travel shows and that you always dream of experiencing. This where the most accomodation restaurant are located. Only 20 km from the New Airport. A spectacular scenery with cliffs and mountains reaching the coast to create jagged and awe-inspiring landscapes and views. Contact us for more details. FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT info@hotelier-indonesia.com

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QUASAR GROUP INTERNATIONAL Suzhou

Geneva

Bali

Colombo

www.quasargroupinternational.com info@quasargroupinternational.com