REACTIVE PLANNED INTRUSIVE SHOP FRONT MAINTENANCE
MAINTAINING YOUR RETAIL IMAGE
www.cygniamaintenance.com
CONTENTS STAND OUT
4
PART OF YOUR TEAM
6
WHEN YOU NEED US
7
YOUR SAFETY IS OUR PRIORITY
8
QUALITY BRINGS SAFETY
9
QUALITY ASSURED
10
AT YOUR BEST
11
LEGISLATION
12
OUR RESPONSIBILITY
14
TOTAL SUPPORT
15
WORKING TOGETHER
16
THE HEXCITE GROUP
17
CYGNIA DIRECT
18
3
STAND OUT Cygnia Maintenance is the UK’s largest and leading provider of sign maintenance, sign repairs and image protection services. With a national network of sign maintenance engineers, round-the-clock help desk support and a commitment to delivering the highest levels of customer service, you can feel assured that Cygnia Maintenance is the right company to manage your sign maintenance requirements. Every business has a duty of care to their staff and customers – maintaining safe signage is essential to deliver this duty. Our aim is to provide a cost-effective sign maintenance service in order to achieve optimal levels of sign safety across your entire estate.
4
NATIONAL SUPPORT SIGNAGE SAFETY ENERGY EFFICIENCY EMERGENCY RESPONSE ILLUMINATION REPAIRS We are here to ensure all of your sign maintenance requirements and needs are met with a great result every time. Our sign maintenance solutions are flexible and supplied to best fit your estate. With both planned and reactive options available, our team will prepare the perfect mix of delivery types across your estate. Commercial sign cleaning, sign repairs and on-going sign maintenance are at the heart of the Cygnia Maintenance operation but we also provide complementary services to keep you looking your best. From estate sustainability reviews and temporary signage to maintain your branding, to fixing and cleaning awnings and graffiti removal. We are here to help you.
PART OF YOUR TEAM
Cygnia Maintenance operates the UK’s most extensive sign maintenance engineer network.
PROACTIVE MANAGEMENT PLANNED MAINTENANCE ASSET MANAGEMENT HEALTH CHECKS TOTAL SUPPORT
As market leaders in our field we are well placed to assist and advise on sign maintenance services. Our flexible and agile operations team have extensive experience in maintaining signs of all shapes and sizes for all sectors of retail and industry.
The benefits of a PPM programme include proactive maintenance to ensure you always have clean working signs and health checks to manage the integrity of fixings across your estate so you and your customers are safe. Our comprehensive contracts and support give an additional level of coverage through our support centre for any issues relating to illumination.
With no two estates the same we work as one of your team and deliver a tailored Planned Preventative Maintenance (PPM) programme to suit your exact requirements.
6
WHEN YOU NEED US FAILED ILLUMINATION DAMAGED SIGNS REPLACEMENT SIGNS ADDITIONAL SIGNS REACTIVE SUPPORT
Our flexible reactive support services allow you to meet the challenging and changing needs of your estate. We really are here when you need us and our 24/7/365 help desk provides a single point of contact for management of all reactive sign maintenance and image protection services. We offer the full range of support you need – an emergency response within 2 to 4 hours, minor damage through to replacement of an entire fascia sign, window vinyl, manifestations, text and graphics. Replacing tired damaged vinyl applications, a one off safety inspection or the provision of temporary signage – our experienced teams will take care of every detail.
7
YOUR SAFETY IS OUR PRIORITY Optimal sign management
Every business has a duty of care to their staff and customers – maintaining safe signage is essential to deliver this duty. Our aim is to provide a costeffective sign maintenance service in order to achieve optimal levels of sign safety across your entire estate. There is a growing legacy of potential accidents and horror stories out there, and we urge all multi-site operators to do all they can to ensure that their site is not the next one to be adversely featured in the press for falling signage. All too often we encounter signs fixed to deteriorating timber sub-fascia, or signs installed with insufficient or inappropriate fixings for the sub-fascia and substrate.
Essential ‘Sign Health Check’ to test the safety, security and effectiveness of your current signage fixing. Ensure your signage is secure for customer safety and reduce costly repairs. Understand the full requirements of your estate signage for optimal estate management. Could your signage be more efficient? Our health check will tell you how. We use market leading portable testers to test the crucial holding force of anchors and fixings of your signage at every level. Our engineering crews consist of two skilled operatives who are direct employees of Cygnia, not contracted workers, so providing added reassurance that our service is carried through to ground level works. Thus ensuring quality and consistency is maintained in accordance with work, health and safety practices.
QUALITY BRINGS SAFETY 9
QUALITY ASSURED Cygnia processes and procedures adhere to the highest professional standards in the industry so you can feel confident our work is subject to the highest quality standard.
10
Your signage is not only an important part of your company image but a large investment from which you want to gain maximum benefit. Our extensive range of support services will allow your signage to do the job you intended. Our specialist sign maintenance teams will work with you and keep you looking your best. Bird netting or bird spikes fitted to your signage will deter birds flocking to foul a façade or nest behind the signage. The provision of temporary signage and banners quickly allows you to brand new locations. The replacement of tired, damaged vinyl or manifestations or the removal of graffiti will protect your image.
AT YOUR BEST REPAIR REPLACEMENTS BIRD SPIKES AWNINGS VINYLS
11
LEGISLATION Sign maintenance is not just a great idea – you must look after it - by law When you own your signage your legal responsibilities to maintaining your signage and protecting your staff and the public from harm When you occupy a store, by law it becomes your responsibility to maintain your signage. It must not be a risk to the health and safety of your staff or to anyone visiting or merely passing by. It’s a commitment you have to make for the time you are operating from the premises – and the life of your signage.
12
Guidance states your signage must be maintained by someone who has the training, experience and certifications to show they can do the work. Undertaking the maintenance yourself – and complying with legislation – can be complex and time-consuming. Risk assessments must be completed. Paperwork about your sign and how it was installed gathered together. Then there’s performing a detailed inspection of your sign, documenting any issues, putting in place remedial works to resolve them before creating an appropriate maintenance plan for your signs. And, crucially, because legislation only allows finding a company who can prove they have the experience and training to handle looking after your signs, you have to find someone who can do the work required.
That’s why more retailers – from local independent traders to national household names – call Cygnia. With decades of experience caring for retail signs, you get the help, advice and support you need to keep your signage maintenance in compliance with legislation. You’ll be walked through assessing your signage, receive a detailed inspection and have a plan to look after your sign and ensure it remains secure and looking amazing for years to come.
13
OUR RESPONSIBILITY Adopting and embedding the very best contemporary and forward-looking principles of carbon reduction and sustainability in all that we do and all that we sell sits at the heart of the values that Cygnia Maintenance and the whole of the Hexcite Group can live and breathe. Signage presents a great opportunity for energy reduction. Cygnia Maintenance can demonstrate the potential energy saving opportunities available to your business through an estate signage audit and the options to integrate into your maintenance plan.
SUSTAINABILITY RECYCLING WEEE WASTE TRANSFER CARBON REDUCTION
12
TOTAL SUPPORT Let us take care of all the details. Our industry leading customer support allows each and every one of our customers to enjoy the benefits of having their own dedicated Account Manager to attend to their needs and requirements. The Cygnia help desk is manned 24 hours a day, 365 days a year to offer reliable, dedicated sign maintenance support when you need it. The team will provide technical support and arrange service logistics to quickly respond and meet your business requirements.
HELPDESK 24/7 WORKSHEETS ASSET REGISTERS BOOKING IN JOBS COUNCIL PERMITS
CENTRE ACCESS OVERSEE PLANNING DEDICATED ACCOUNT MANAGEMENT MANAGAMENT INFORMATION
15
WORKING TOGETHER Cygnia Maintenance is a proud member of the Hexcite Group. Every business within the Hexcite Group has spent decades becoming a leader in their field. Today they all work in unison to deliver inspiring and effective solutions for the retail, hospitality and leisure sectors.
Our clients benefit by having a central point of contact to deliver a wide range of additional services including design and strategic thinking, the build and manufacture of equipment and furniture, signage and graphics supply. As a substantial, well financed company resourced in manufacturing, sourcing and logistics the opportunities are endless.
16
Inspiring and transforming physical spaces inside and out. Cygnia are part of The Hexcite Group, a collection of market-leading businesses that provide access to an established network of industry specialists, helping to transform physical spaces into engaging places.
WE INSPIRE. WE CREATE. WE BUILD. WE TRANSFORM. WE MAINTAIN. Let us tell you more about the additional services we can offer from across our group.
Store signage
Signage maintenance
Digital signage solutions
BRAND SOLUTIONS MARKET LEADERS SUSTAINABILITY LOGISTICS MANUFACTURING
17
DIRECT
THE HASSLE-FREE WAY TO LOOK AFTER YOUR SIGNS Every retailer needs expert sign maintenance. But some retailers need a different approach. For some, long-term contractual agreements and detailed schedules are too complex and don’t fit your business model. A simpler, on-demand approach is needed. Welcome to Cygnia Direct, the convenient sign maintenance service that provides professional care when you need it.
18
With Cygnia Direct you get a full range of expert sign maintenance services – when you need them. There’s no contract or long-term commitments. Just a simple Pay-As-You-Go service to keep your retail signs looking amazing.
You can access any of the expert services provided by Cygnia to keep your signs bright, safe and secure. Cleaning, fault repairs, replace fading vinyls, pest control, all can be requested.
It’s perfect for small retailers who need a straightforward way to maintain their signage and comply with legal responsibilities.
By law you have to make sure your signage is safe and secure. So don’t leave it to chance. With Cygnia Direct you can have sub-fascia expertly repaired and replaced.
You can have your sign and sub-fascias inspected by our skilled engineers who will tell you if there is any risk of failure and repairs or replacement is needed.
t 01843 862 944 e sales@cygniamaintenance.com Head Office Cygnia Maintenance Limited Units 3 & 4 Anson Close Pysons Road Broadstairs Kent CT10 2YB www.cygniamaintenance.com
