Social Value Delivery Plan Development

During the procurement process for a joint venture partner, the importance placed on the social value offer was evident to the team so part of Hill’s proposal was to have a dedicated social value manager working exclusively on this regeneration project.

The role involves the development, project management, monitoring and maintenance of our Social Value Delivery Plan and commitments. The Social Value Manager, Roisin Mayfield, started working on this development in March 2021 and her initial priority was to mobilise the social value programme to bring the proposals to reality.

At this stage, TED collaborated with HACT, Housing Associations’ Charitable Trust, who had supported Poplar HARCA to critique the social value offers within the procurement process.

Social value strategy workshops between the senior management team and HACT which supported the design of the social value measurement tool and associated evidencing requirements. This partnership ensured the development of a robust delivery plan which outlined how we would achieve the commitments we have set out within our joint venture agreement over the next 15 years.

During the strategy stages, it was crucial to reengage with the Teviot residents themselves to ensure that the priorities they identified in their consultation with Poplar Harca still remained the key focus areas for the community. Several meetings were held with the Resident Steering Group to review the activities that they would like to see happen in alignment with the outcomes we are measuring. From this it was possible to ascertain what their primary priorities were which would need to be addressed quickly (such as befriending clubs and services for older people experiencing loneliness post-lockdown and mental health initiatives to support young people), and what would need to be integrated into the longer-term regeneration plans (like a dedicated employment and training facility).

Annual KPIs have been set out across this 15 year period to ensure that we remain accountable and on track with the delivery expectations.

A more detailed outline for how the KPIs would be achieved in the first 18 months was also provided, including the types of activities and programmes and associated costs from the Community Chest fund that would allow us to achieve our targets. The activities we have included within our plan have been aligned with the 12 outcomes should in turn create at least £30m worth of social impact prior to us obtaining planning consent.

Quality of Life Questionnaire

In conjunction with the delivery plan development, it was important to assess the baseline performance of the outcomes with Teviot residents before any interventions commenced. A Quality of Life questionnaire was designed to measure the six outcomes which are survey question based: Not worried about crime, No litter problems, Feel belonging to neighbourhood, able to obtain advice locally, good overall health and afford to keep house well-decorated.

This questionnaire was completed by 235 households, a sample of 44% properties within the proposed development area. It will be completed on an annual basis to demonstrate the impact that the social value delivery (and in due course the design and layout of the new homes) is having on households on the estate. This questionnaire provided opportunities to comment on key areas of concern for the community as well as the actual survey questions and this supplementary information will be used to steer the content of the rest of the social value programme where possible.

14%

Are NoT worried about crime

Key topics highlighted for improvement: A Increased Crime after-dark A Burglaries/mugging A Car and bike vandalism A Anti-social behaviour

68%

Feel belonging to neighbourhood

Key topics highlighted for improvement: A More communal facilities eg. cafe, restaurant A Parks with gated play areas A More services for all ages

65%

Are able to obtain advice locally

Key topics highlighted for improvement: A Support Networks A Access to community services

22%

Believe that there are no litter issues

Key topics highlighted for improvement: A Waste collection A Dog mess and vermin A Bins not accessible to all A Bulk waste and fly-tipping

59%

Have good overall health

Key topics highlighted for improvement: A Mental health and stress A Cardiovascular and respiratory concerns A Access/mobility issues

68%

Can afford to decorate their home

Key topics highlighted for improvement: A Damp and mould A Interest in grants for purchasing materials