HILTON HE AD MONTHLY ’ S
Property Management
2012
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properties The timeinisparadise now
PARADISE
Discover how the right professional can turn your dream home into your nest egg...
SPECIAL ADVERTISING SECTION 36
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BY BOB CASEY | PHOTOS BY ROB KAUFMAN
WE GET IT. ON THE ONE HAND, THERE’S NOTHING CERTAIN IN THIS WORLD.
A
few years back, a vacation rental property seemed out of reach. But lately... well, things just feel different. Loans are coming easier. Vacationers are willing to pay up for that dream vacation house. Interest rates are at historic lows. Prices are still in your favor. Locally, the rental market has been a rock this year, with positive growth only expected to continue.
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
PICKING YOUR PROPERTY MANAGEMENT PRO: THE EASIEST TOUGH DECISION YOU’LL EVER MAKE
And as you think about it more, you start to realize this could be the perfect time to invest in rental property. The even better news is, it’s not just the perfect time. With so many great Realtors and vacation rental management companies on the island, it’s the perfect place. The Property Setting a solid set of criteria for your vacation rental property is the first place to start. Make a list of them and include things like: your desired location, the ideal size of your new property, your budget for a vacation rental purchase and rental income expectations. Ask yourself if you are interested in a fixer-upper, how often you intend to use the property, if you want a home or a villa, and if will you retire there or eventually sell it. Be sure to share this list with your experienced vacation rental real estate agent and eventually with your vacation rental manager. Of course the ultimate criterion is the location. Hilton Head Island is a beach, golf, and tennis wonderland. Get somewhere close to all three and you’re set. Coming in close second, however, is the view. These two aspects have a tremendous impact on your property, as obviously the better the location and view, the more rental revenue you will see. The Management If you already own a vacation rental property, and you want to make a change in management, or if you have a property that you are converting into a vacation rental, there are a lot of management options for you to consider. September 2012
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
In today’s technology and Internet-driven world, more and more owners of vacation rental properties are attempting to book and manage their properties on their own. But the biggest certainty in managing your own property is uncertainty. What often happens is these owners can soon get overwhelmed with responding to reservation requests, maintenance and housekeeping issues and even late night phone calls if, for example, a rental guest has locked themselves out of their property. What started as a “hobby” can quickly turn into an overwhelming full-time job.
... THE BIGGEST CERTAINTY IN MANAGING YOUR OWN PROPERTY IS UNCERTAINTY
Hiring an effective vacation rental management company can greatly ease the burden of property management, and fees for their services can often pay for themselves through increased revenues, peace of mind, and possibly even annual tax benefits*. So how do you choose the right company and what can you expect from your vacation rental manager? The Choice Good vacation rental management companies are, first and foremost, all about marketing. Look for a company that not only has a good website to book your property, but also has a mobile website and a good social media presence. The company should have a strong presence on Internet search engines. Some companies even have an App for smart phones that can give renters
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information specific to their properties and act as a personal concierge during their stay. Next, your vacation rental manager should take care of your property like it’s their own. Look for a company that has its own housekeeping and maintenance crews on staff. When these functions are outsourced to contractors, the owner usually ends up paying more and the quality of services are much harder to control than when these functions are staffed by the company itself. Your manager should inspect your unit weekly if it’s not booked and be able to tell you what improvements you should make that will return you the most rental revenue ,like flatscreen HD TVs and appropriate bedding. Good guest service is also imperative for vacation rental managers. The vacation rental guest service staff should have referrals and discounts to things like dining, shopping, golf and water sports to offer to their owners and guests. Make sure your company has 24/7/365 service coverage. For example, if a flood happens because of a burst water heater, every minute counts to minimize the damage and expense for the owner. Good guest service ultimately means a great repeat guest rate and excellent word of mouth referrals to other renters for your property. *Accounting wise, your vacation rental company will submit all applicable taxes due to the city and state and will send you a monthly statement of activity and a 1099 at the end of the year for tax purposes.
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OUR MARKETING PROGRAM REACH + FREQUENCY = BOOKINGS • Top positioning on Yahoo, MSN, Google, Bing and 15 other major search engines • Banner ads on over 100 major travel sites worldwide & locally • Monthly email blast to over 100,000 previous and potential guest • State of the art website featuring Google maps, virtual tours, high resolution property pictures & daily updates • Facebook, Twitter and weekly blogs • Weekly guest departure surveys forwarded to every owner • Periodical ads in the nations largest travel magazines • Full-time onsite sales & marketing director • 24/7 Online Booking FAMILY OWNED AND OPERATED SINCE 1993, Sunset Rentals still believes that people – our owners and their guests – are our most valuable assets. Your needs ALWAYS come first. Whether you’re a new property owner, an established investor, or simply investigating the possibility of purchasing a home or villa for rental use, we welcome the opportunity to help manage and ensure the success of your investment. We are confident that we are the most owner friendly management company around.
YOUR MANAGEMENT PARTNER OUR ADVANTAGES = YOUR ADVANTAGES • No marketing fees to owners • Mandatory guest credit card security deposit protects your investment • Key-less entry systems on all properties • Owner-friendly web site (view bookings, book your weeks, print financial statements.) • Many homes and villas average 25-30 booking weeks a year. (Several with rates over $15,000 a week in season!) • Industry lowest owners guest booking fees • After hours license property manager on call • Virtual Floor Plans
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
SUNSET RENTALS
OUR MAINTENANCE PROGRAM ATTENTION TO EVERY DETAIL • Mandatory weekly, written inspections regardless of occupancy • Trained, experienced licensed property managers and inspectors • Constant communication and follow up with owner regarding maintenance issues • Maintenance technician on staff to trouble shoot and handle all minor issues • Filters, light bulbs and minor repairs complimentary • Yearly written property appraisals by property manager
WE WERE THE FIRST TO INTRODUCE THE GROUND BREAKING VIRTUAL FLOOR PLAN TECHNOLOGY TO HILTON HEAD ISLAND AND FEATURE IT ON EVERY PROPERTY. THIS SYSTEM ALLOWS POTENTIAL RENTERS THE ABILITY TO SEE EVERY DETAIL OF YOUR RENTAL PROPERTY.
CONTACT US
843-785-6767 • 800-276-8991 • 21D New Orleans Rd, Hilton Head Island, SC 29928 • sunsetrentals.com • info@sunsetrentals.com
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
GOODE VACATION RENTALS & SALES Owners, Gigi and Brian Goode, offer a combined 40 years of unrivaled success and performance to the client property owners and guests of Goode Vacation Rentals. Their well-trained & experienced staff is committed to excellence. Gigi and/or Brian are almost always available to owners – we place a high value on good communication! MARKET LEADERSHIP • Most number one positions on Google and other Internet search engines. Please Google “hilton head rentals” or “hilton head vacation rentals” and see for yourself! • Fastest, easiest to navigate website on Hilton Head Island: GoodeVacationRentals.com. The least amount of “clicks” required to make a booking results in the greatest number of reservations. • Email Blasts to hundreds of thousands of former visitors to Hilton Head go out on a regular basis. This, coupled with our dynamic, multi-pronged advertising program, yields maximum income generation. Low commission rates deliver the highest bottom-line. • Inspections are a priority before guest arrival and after departure • Hands-on management + vendor scrutiny = lower maintenance cost • Keyless Entry is offered for virtually all properties • Best office location with greatest visibility on Hilton Head Island - for easy access and great walk-in traffic.
& Sales TESTIMONIALS FROM OUR OWNERS...
“After using another rental management company, we transferred management responsibilities to Goode Vacation Rentals over three years ago and never looked back. Rentals tripled, the house is much better taken care of, and they are always there for us when we need anything. The personalized service just cannot be beat. Brian and his staff are like having family down on the island to look after our house. ~Tony and Liz Bradshaw, Second Row Ocean, 5 Bedroom/6 Bath, Singleton Beach “Brian, his family & crew are the most efficient we have ever dealt with in our 20 years of owning rental properties on Hilton Head Island. Our properties look great and we can depend on them to keep them that way.“ ~Jim & Opal Propes, 3 Oceanfront Shorewood Villas, 2 & 3 bedrooms “Simply the best management company we have experienced! Totally thorough, immediate response time from my property manager – I refer all my friends who have property to Goode Vacation Rentals for personalized service, great rentals and where everything flows smoothly! ~Gene & Anne Goodman, 4th Row, 5 bedroom, 4 bath, Sea Pines “The Goode’s provide the personal knowledge and attention to my property that I was looking for. They are honest, hard-working and they deliver the results! Their commitment to positive guest services is unmatched. My return guest numbers are beyond my expectations.“ ~Jim Hackett, Oceanfront, 8 bedroom 6 bath, Forest Beach “We looked for a property management company with personal service and accessible managers, who would be familiar with us and our home. We have found that in Goode Vacation Rentals. In addition, Brian’s help on a property related issue saved us a lot of money this year.” ~Cary & Kathy Klein, Oceanfront, 5 bedroom, 5 bath, Sea Pines “Brian and his team have been involved in managing our property since we purchased it in 2000. We have experience with other management companies on the island, but no one delivers the personal service and attention to detail that Goode Vacation Rentals provides.” ~Rich Rinsma, 4th row, 5 bedroom, 5 bath, Sea Pines
FROM OUR GUESTS...
THE FOLLOWInG REVIEWS ARE FROM FLIpKEy, A SuBSIdIARy OF TRIpAdVISOR, WHIcH IS OWnEd By ExpEdIA, Inc. And GEnERATES OVER 32 MILLIOn MOnTHLy VISITORS On THEIR WEBSITES.
“Accomodations could not have been better. Exceeded expectations and would highly recommend Goode Vacation Rentals. courteous and professional Staff as well as an honest description of properties available.” ~Travelers from Haines City, FL “This was our 17th year staying in a property managed by Gigi and her staff with Goode Vacation Rentals and we have never been disappointed. The property they selected for us works well for our family and all the grandkids and having an outside area and a grill really make the cooking duties a lot more flexible and the staff at Goode Vacation Rentals, especially nellie, are first class and very customer focused.” ~G-Daddy, Augusta, GA
CONTACT US
800-673-9385 • 42 New Orleans Rd, Ste 103, Hilton Head Island, SC • www.GoodeVacationRentals.com
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Island Getaway has established itself as the premier home and villa rental company on Hilton Head Island since its inception over 20 years ago. Island Getaway Rentals is the largest provider of high-end homes and villas on Hilton Head Island which gives their property owners and guests a distinct advantage. When traveling to Hilton Head, Island Getaway is the first place a perspective renter looks due to their unrivaled selection of properties and superior customer service. As an owner, you have access to the largest database of returning guests resulting in the highest occupancy levels on the Island. 19 South Beach Lagoon
Island Getaway is a past recipient of the prestigious “Chamber of Commerce Business of the Year.” It is with great pride that the company lives up to this honor. Island Getaway does not take the responsibility of property management lightly. Their attitude, attention to detail, and overall results separate them from the others. They understand that your vacation home is a valued asset, and will work with you to design a flexible management agreement that addresses any concerns you may have about renting your property. With Island Getaway, you can talk directly with the owner of the company, with the assurance that decisions will be made and any problems will be solved immediately. There are no voice or number prompts; every phone call is answered by a friendly member of the staff that is familiar with your property and ready to assist you. If you are hundreds of miles from your home, it is comforting to know that a situation will be handled without having to make numerous follow-up phone calls. Island Getaway’s personal approach to property management and high level of communication provide a level of comfort to absentee owners.
SERVICES • Inclusion in Island Getaway’s annual edition of Hilton Head Island’s Rental Homes and Villas, a 100 page printed catalog that is distributed to their extensive and highly qualified database. • Island Getaway offers an extensive media marketing plan that relies on regional, national and international publications, as well as an unprecedented Internet marketing strategy. At Island Getaway’s award winning website (islandgetaway.com) guests can book online and review each property with multiple photos and detailed descriptions. Islandgetaway.com has attained top ranking on all major search engines including Google, Yahoo and MSN/Bing.
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
ISLAND GETAWAY RENTALS
• The combination of the highest occupancy and lowest commissions on the Island gives Island Getaway’s property owners the highest year-end net income. This becomes evident when an owner is not required to provide complimentary nights to the rental agency, pay a marketing fee, provide tennis privileges, or support the rental agents housekeeping department.
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• Island Getaway works closely with the Island’s top real estate professionals providing them with invaluable information regarding the rental market on Hilton Head Island. Island Getaway provides realistic rental projections based on actual figures that will assist in purchasing the right property. From market trends to providing feedback from our extensive database, Island Getaway will provide the best overall return on investment. • Island Getaway’s flexible management agreements are tailored to the specific needs and interests of their property owners. Negotiable commission rates and no restrictions on the amount of owner use of their property creates a successful working relationship and peace of mind for owners. • Detailed monthly online statements, newsletters and Owner Link keep property owners up to date on their property and income. Property owners are always kept abreast of issues on Hilton Head that are relative to their investments.
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• Island Getaway staff members are available 24 hours a day, 7 days a week. • islandgetaway.com is the Island’s most prominent website. It can be found on the first page of all the major search engines when searching for vacation rentals on Hilton Head Island.
CONTACT US FOR A FREE RENTAL ANALYSIS
843-842-4664 • 800-476-4885 • 28 New Orleans Rd., Hilton Head Island, SC 29928 • islandgetaway.com
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
HILTON HEAD RENTALS & GOLF RENTAL INCOME We have consistently met or surpassed owner’s expectations year after year in every type of economy. Owners have joined our rental program seeking and finding a better return on their investment. Additionally, we offer a no fee program so no advertising fees, tennis fees, or maintenance fees. Furthermore, many additional services are provided at no charge. MARKETING AND ADVERTISING Your vacation property will receive unparalleled exposure via our massive advertising budget. Vacationers consistently will see our website promoting your property on the first page of their internet search and, most frequently, within the first 3 positions. Additionally, our website is promoted on many vacation directories, most often on the home page, reinforcing our top standing. Our past guests receive our Palm Tree Post Newsletter bringing them up to date on our vacation happenings. WEBSITE Typically each year our website receives over 1 million visitors. Designed by a leading travel industry consultant firm, we offer one of the most advanced, attractive, and easy to navigate sites. We receive great reviews and accolades from our owners and vacationers for its attributes, content, and easy online booking process which generates reservations 24/7. Each property is supported by numerous photos and a detailed description including décor, architecture, views, ambiance, and amenities. Guests can also view floor plans of your home along with embedded photos. Owners can log in to view owner statements, upcoming reservations, and make owner reservations. ROI In addition to providing more reservations and thus greater rental income, you can anticipate a higher ROI. That is because we offer a very competitive commission. We also keep expenses low utilizing our maintenance staff. There are no mark up charges associated with outside vendor invoices. All of this, and more, contributes to providing you with a more attractive financial bottom line. RENTAL INCOME PROJECTION Following a preview of your property, we will develop a customized and detailed rental income projection. To find out how much rental income your property can generate, call us, Tom or Kate 800-445-8664.
AN OPEN LETTER & INVITATION – Today more than ever you want your vacation property managed by professionals that have earned their reputation for performance, trust and dependability. We provide the peace of mind that comes with our staff’s 100 plus years of combined experience of professionally managing vacation properties. Property owners today are faced with increases in taxes, insurance, utility bills and a decline in property values. We understand how important it is to manage and control costs. We manage your property as though it were our own. Just as important, we take pride in your property and work diligently to ensure that guests become repeat guests, thus helping to maximize your property’s income year after year. To protect your investment, we offer the best inspection system on the Island, with our dedicated staff of Inspectors helping to ensure that your property is properly cared for and to maintain your property’s value. Advertising and marketing have always been one of our key strengths. We have invested heavily in the internet and that is why you will constantly see Hilton Head Rentals & Golf appear at the top of key search terms. Additionally, your property will be seen via numerous directories that will substantially increase your property’s visibility in the market place. It has never been more important to entrust your property to the right company. We would like the opportunity to earn your trust. Sincerely, Tom Ridgway
TOM RIDGWAY Owner
KATE HINTON New Owner Relations Mgr.
CONTACT US
800-445-8664 • 843-785-8687 • 578 William Hilton Pkwy., Hilton Head Island, SC 29928 hiltonheadvacation.com • tom@hiltonheadvacation.com • kate@hiltonheadvacation.com
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Beach Properties of Hilton Head, owned and operated by Ray and Linda Moloney, has been one of the premier rental companies on Hilton Head since 1995. Originally from Ohio, we established our company on “Service Excellence” both for the Guest and the Property Owner. As our name indicates, we specialize in over 300 Luxury Oceanfront and Ocean Oriented Homes and Villas in Palmetto Dunes, Sea Pines, Forest Beach and the Sea Crest Resort. Our dedication to Service has resulted in being honored with the prestigious Hilton Head Island-Bluffton Chamber of Commerce Small Business of the Year Award as well as being Voted #1 by the Island Packet Readers Choice Award for 2010, 2011 & 2012.
Beach Properties knows what owners and guests expect from their Vacation Rental Company. We establish a partnership with our owners and work closely with them to meet their ROI. REPUTATION is everything. With over 17 years in the Vacation Rental Industry, Beach Properties has a proven track record and the solid long term financial resources to market your property effectively. WHAT OWNERS & GUESTS SAY ABOUT BEACH PROPERTIES: “We are so satisfied that we changed our property management to Beach Properties last year. It is the best decision we’ve made in quite some time.” — Hampton Place Owner “My wife and I have been coming to Hilton Head Island for the past twenty years. We have used every agency on the Island , and I can truthfully say - None, and I mean None can compare to your company.” — Beach Properties Guest
Beach Properties Property Inspection & Readiness Team
Beach Properties Property Management & Reservations Team PERSONAL ATTENTION - We treat your property like it is our own • Beach Properties provides owners with their own Licensed Property Manager • We have the #1 Property Management Team with 8 full time Licensed Property Managers on staff • Experienced and highly skilled Vacation Planners – trained on your specific property • Beach Properties’ in house Inspectors make sure your property is checked and secured before and after each guest stay OWNER INCOME - Maximizing Your ROI • Highest net income to owners – flexibility to analyze owner income weekly and make adjustments to maximize ROI • No annual marketing fees or travel agent free nights • Monthly statements distributed on the 8th of each month • Direct Deposit available to get funds to you sooner • Dedicated Owner’s area on our website to book your online reservations and view your monthly statement and the Beach Properties newsletter
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
BEACH PROPERTIES OF HILTON HEAD
MARKETING - To Achieve Your Goals • Experienced in house Marketing Team • Extensive Internet Marketing Program • Professional website attracts over 700,000 visitors per year • 24/7 online reservation booking system • Property specific interior and exterior professional photos, descriptions, and floor plans for each property at no charge to owner • Selected for inclusion in Frommers’ South Carolina Travel Guide and we hold the Coveted AAA accreditation • Monthly e-mail campaigns to over 40,000 previous and potential guests • Active Social Media Marketing on Facebook, Twitter, Flickr, YouTube, & Google+ • Exclusive Preferred Guest Program provides discounts to Owners and Guests at over 100 Local Businesses SUCCESS • Sales for 2012 are at record levels • 10% Owner Revenue Growth over 2011’s record sales • 99.6% Owner Retention • 100% Property Manager Retention • Customer Satisfaction has resulted in one of the highest percentage of repeat guests
CONTACT US
800-671-5155 • 843-671-5155 • PO Box 7408, Hilton Head Island, SC 29938 • beach-property.com • rentals@beach-property.com
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
DESTINATION VACATION Hilton Head Island
GUEST TESTIMONIALS
LOCALLY OWNED, DESTINATION VACATION SPECIALIZES IN LUXURY OCEANFRONT AND OCEAN-ORIENTED VACATION RENTALS ON HILTON HEAD ISLAND.
VIEW PROPERTIES ONLINE AT DVHHI.COM
“The staff at Destination Vacation responded to our every need. They do a first class job. Thanks for making our family vacation just perfect!” — Ohio Family, guests of 1 Lands End Way, June 2012 “One of the nicest places we have stayed in 20 years of visiting Hilton Head.” — Joy C., guests of 1 Seaside Sparrow, June 2012 “Working with Destination vacation is absolutely fabulous. They are the most knowledgeable and accommodating rental company we have worked with by far!” — Grandma 5, guests of 37 Ruddy Turnstone, June 2012 OWNER TESTIMONIALS “We would recommend Destination Vacation, without reservation, to any homeowner considering marketing their home.” — Michael and Kristen Reedy, owner, 9 East Wind “It’s really refreshing to work with you guys. Thanks for all that you do.” — Gary Adamson, owner, 5 Guscio/48 S Sea Pines Drive “I wouldn’t trust my home with any other company.” — Scott Ross - owner, 37 Dune Lane
877-874-7244 • 843-785-7774 • 7 Executive Park RD, Hilton Head Island, SC 29928 • DVHHI.com
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SEA TURTLE GETAWAYS
We offer Unique Property Management: • Exclusive number of properties • Hands On service • Competitive fees • Reasonable cleaning and maintenance fees • Optimal rental revenue • Owner access to account and calendar on website • Website and National Advertising
• Member of Hilton Head Island Chamber of Commerce • Locally owned and operated by your Neighbor • Extensive data base of past customers • Owner referral program • On time monthly payments
Beachside Getaway is locally owned by your neighbor who has been an Islander for over 30 years. Our unique approach to property management is proven. Our guests love it and have come back year after year. Two licensed property managers and professional reservationists will insure that your property is in tip top shape while maximizing your rental potential. Your property will also be carefully inspected before and after each guest by our in-house inspectors. Our rates are comparable with other property management companies with much more service for our home owners. We understand that not all home owners are the same and have different needs. We are able to be flexible to meet all those needs. As the homeowner you will be able to access your calendar and account information 24 hours a day 7 days a week. We are only a phone call away if you ever need anything. You will speak to a person who knows your first name and your property like it is their own. Here are what some of our owners have to say: Dear Lisa, Frank and all of the wonderful Beachside Getaway staff, “First, we would like to thank you for all your attention to detail in caring for our property. We are also pleased with the bookings we have received this summer. Again, thank you for your professional and personal touch!” — Teri and James Proctor Good Morning Beth and Lisa, “Thank you to all of you at Beachside for finding the wonderful guests this summer. This was the best rental season we have had in several years in spite of the economy. We truly appreciate all you do in the management of our home. The approach and attention you give to guests and the homeowner is unique.” — Ginny Jones Hi Lisa and Beth, “Mimi’s Place would like to extend a great big THANK YOU for the way you have taken care of the property this season. We are so happy that we have you looking out for us.” — Margie Keller
“My home is as unique as Hilton Head Island... and so is my rental company” — Bill Lang, 30 Knotts Way, Forest Beach Our Services Include: • Over 45 years of combined experience as licensed real estate brokers specializing in the care and marketing of vacation homes and villas on Hilton Head Island. • An exceptional marketing reach via more than 40 performance driven websites; including Hilton Head Islands most successful site: www.hiltonheadrentals.com • Our homeowners are our most valued asset and can personally contact us 24/7 any day of year.
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
BEACHSIDE GETAWAY
• We personally inspect your property prior to each arrival and upon each departure. Sea Turtle Getaways does not outsource property inspections. • An ideal office located on Greenwood Drive, just off of the Sea Pines Traffic Circle. Where all guests are required to check - in and provide a credit card imprint for your protection. • At Sea Turtle Getaways our goal is focused on maximizing owner revenues while minimizing owner expenses. Testimonial: “We are absolutely thrilled that we switched rental companies! Since Sea Turtle Getaways took over the management of our home, it is clean, always rented & in high demand. We have been so pleased with their services that we decided to move our second investment property over to their program. We highly recommend Sea Turtle Getaways.” — E. Huyett, C Beaver – Sea Pines Property Owners If you would like to be a part of our unique rental company, please give us a call at 1-866-386-6644!
PLEASE GIVE US A CALL TO DISCUSS CAREFREE RENTAL PROPERTY OWNERSHIP ON HILTON HEAD ISLAND.
Renee Taylor CONTACT
61 Arrow Rd Suite E, Hilton Head Island, SC 29928 843-686-6044 • Toll Free 1-866-443-5922 www.beachsidegetaway.com
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Kaye Lyon
WWW.SEATURTLEGETAWAYS.COM CONTACT US
1-866-386-6644 • 14 Greenwood Dr., Suite 101, Hilton Head Island, SC 29928 • SeaTurtleGetaways.com
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
HILTON HEAD ACCOMMODATIONS High Tech & High Touch - Since 1992
OWNERS EYES IT’S 3PM ON A TURN SATURDAY. THERE’S A
‘PROBLEM’ AT YOUR RENTAL.
got mobile?
Has anyone seen your property manager?
Mobile Web Browsing on Travel Sites has Increased 75% in the Last Year MORE MONEY IN YOUR POCKET! • $1,000 Signing Bonus for Joining us by 11/1/12* • Guests Pay Housekeeping Expenses • Very Competitive Commission Structure • Mobile, Social and Global Marketing of Your Property • Professional Photography and HD Videos UNSURPASSED CARE FOR YOUR PROPERTY! • Our Very Own Housekeeping Staff • In-House Maintenance Crew • 24/7 Guest Service • Hands On Executive Level Managers
(Hint: he’s probably not where you think he is!)
Start Saving Today! Get the performance you deserve at a fraction of what you’re paying now! We know, from experience, the pain of trusting that others are taking care of your property, only to feel the pain when you find out they are not. You feel let down. You get bad online reviews. Ouch. We found a better way. OwnersEyes looks after your property before, during and after rentals to make sure guests (and Vendors) do things the way you would if you were there. Call today to see how we differ from the property management you’re used to. Get more rentals. Get better reviews. Get rid of the problem.
Contact Me to Make More Money: Robert Stenhammer, President Hilton Head Accommodations 843-247-2404 rstenhammer@hiltonheadusa.com *For qualified properties
CONTACT
843-247-2404 • www.hiltonheadusa.com 20 Executive Park Rd, Hilton Head Island, SC 29928
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• Check-In, Check-Out Inspections. • Real-Time Reporting. • Verify the Condition of Your Property.
Call 866-569-6963 today! CONTACT US
866-569-6963 • www.ownerseyes.net/hhm
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RESORTQUEST
by Wyndham Vacation Rentals LOCAL KNOWLEDGE, GLOBAL REACH
Celebrating 25 years of providing the best in property management leadership and customer service, we look forward to a very successful partnership as manager of your Hilton Head Island rental property. LEADERS IN SERVICE: We are guest satisfaction superstars! A national survey of over 50,000 guests rated us 8th out of 250 vacation rental companies. We encourage owners to participate in marketing efforts across the board to increase exposure and revenues wherever they feel comfortable, by offering professional management assistance with owner-guest sites such as Vacation Rentals .By Owner (VRBO). Our Internet URL is http://www.vacationcompany.com. We have secured top placement in organic online searches, and have enhanced our brand exponentially by expanding our online presence through website optimization, social media, press releases, and email newsletters. In short, we’re everywhere in travel cyber space that matters! Free wireless Internet access is provided in all of our properties. We have in-house professional tech support so guests are not dependent solely on cable and phone company responses. Every one of our staff is a South Carolina licensed realtor or property manager, and each possesses a personal, in-depth knowledge of our homes. We also have a full-time interior decorator to help owners with upgrades and other interior enhancements. WE ARE DEFINITELY A NOTCH ABOVE. WELCOME TO THE VACATION COMPANY!
CONTACT US TODAY TO IMPROVE REVENUE IN YOUR VACATION RENTAL HOME. We will partner with you to provide: • Revenue management analytics to maintain rates and limit discounting.
2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
THE VACATION COMPANY
• Quality control measures that insist on keeping your home as clean and well-maintained as possible. • Regular communication from your personal property manager, assigned to look after all the details of your home and reporting on rental performance. • Powerful marketing and sales capabilities, through well-trained reservationists and regional, national and international media channels via Wyndham Worldwide. • An improved relationship – a core component of the Wyndham Culture is to make you our partner, not merely a number.
Please contact me, Susan Rowland, business development manager, to improve your revenue today! 843-247-2934 Susan.Rowland@resortquest.com WyndhamVacationRentals.com
www.vacationcompany.com 800.545.3303
42 New Orleans Road, Hilton head Island, South carolina 29928
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CONTACT US
843-247-2934 • 21 Executive Park Road Hilton Head Island, SC 29928 • WyndhamVacationRentals.com
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2012 HILTON HEAD MONTHLY PROPERTY MANAGEMENT GUIDE
PALMETTO SANDS VACATION RENTALS
SEASHORE VACATIONS, INC. LOCALLY OWNED & OPERATED FOR OVER 40 YEARS Owner/B.I.C., Buddy Konecny, and his staff have been providing guests and owners with unparalleled customer service year after year. Our “Hands On” approach ensures your property will receive the attention it deserves while maximizing rental income. Allow us to customize a program to suit your particular needs. We specialize in Oceanfront & Ocean Oriented properties on Hilton Head Island’s famous South End: Forest Beach, Sea Pines & Shipyard.
Specializing in oceanfront & ocean oriented homes & villas in Sea Pines Plantation, Palmetto Dunes, Forest Beach, & Shipyard. VACATIONING GUESTS Our team is extremely knowledgeable about the Island and our inventory which ensures you will have an awesome vacation experience. Here’s why: • Friendly welcoming team • Easy check-in and check-out procedures • Discounts to activities on the Island • Conveniently located office, South End • Inspection prior to your arrival • User-friendly online booking 24 hours a day, 7 days a week • Team member available 7 days a week A FRESH PERSPECTIVE FOR HOMEOWNERS Our team is here to achieve maximum revenue on your property. Here are some of the differentiating factors: • Business model founded on managing a limited set of properties, offering a “private client” experience for our homeowners and vacationing guests alike • Commission fees scaled to property location • Timely monthly statements • Reduced commissions for owner referred bookings • Account log-in for owners available anytime • Inspection after each guest departs, in-house inspectors • Team members on call 7 days a week • Innovative web-based marketing programs and website • Constant communication with homeowners • No mark up fees on invoices
SERVICES • Easy to navigate web site, www.seashorehhi.com, featuring on-line reservations, up to the minute booking calendar, multiple property photos, amenities and other valuable information. Partnership with multiple on-line Travel Sites including: Home Away, Clear Stay, Trip Advisor/Flip Key and Vacapedia among others. We are also VRBO friendly. • Timely statements (also available on line), property inspections, periodic inventories, security checks and 24 hour on call service. • No marketing fees or invoice “Mark Up” charges. • Our top priority is renting the properties we manage. We do not own any of the properties on our rental program nor do we sell real estate. We focus on your rentals.
We invite vacation property homeowners and guests to contact us to experience the very best care and personal service available anywhere on the Island! Whether you are planning a vacation or searching for the right company to manage your vacation home, Palmetto Sands is the answer! We welcome the opportunity to meet with you in person, or by telephone to discuss your future plans here on Hilton Head Island! We advertise with: www.flipkey.com • www. vrbo.com www.tripadvisor.com • www.homeaway.com www.hiltonhead360.com Members of the Hilton Head Chamber of Commerce & Vacation Rental Managers Association
CONTACT
Toll Free 877-597-2637 • www.palmettosands.com 17 New Orleans Rd., Hilton Head Island, SC 29928
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CONTACT US
800-845-0077 • 843-785-2191 P.O. Box 5071, 11 Executive Park Rd, Hilton Head Island, SC 29938 seashorehhi@hargray.com • www.seashorehhi.com
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