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Microsoft Dynamics CRM 2015 - Amongst Ten Business Breakthrough Technologies In 2015 By: Chirag Shivalker
In my last article about Social CRM compared with ICE Bucket Challenge I tried bringing on table my thoughts about customer centric approach. It is the constant improvisation and updates that has made technological evolution a big time success..!!!
Microsoft Dynamics CRM has garnered lot of popularity within a short span of time. And with the announcement of latest version Microsoft Dynamics CRM 2015 scheduled to make an entry in the market soon; the technological circuits are set abuzz. It is believed that the new version of CRM will be equipped with numerous latest and updated features, offering great changes and for optimum utilization of the platform. Moreover, the updates allows the marketers to strategic and implement marketing campaigns in a much enhanced manner, keep a track of the impact, and boost the partnerships with the sales process. Since, the competition has set in, the customers are having huge expectations from businesses and to live up to the expectations, it has become mandatory to cope up and bring about solutions helping to decrease the gap between various departments to ensure maximum customer satisfaction.
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Features of Microsoft Dynamics CRM for the Enterprise which are Believed to Bring in Some Path-Breaking Changes: 1. A Wide Range of Product Families: For cross – selling or up- selling; one needs related product links, or creation of product families. And in all this, opportunities and customer records comes to one’s help. The sales professionals acquire better conversion only when the products are correctly cataloged. A list of Regional price: The products can be moved and offered as packages, depending on the requirements and assessments coming in from a particular region. Product properties: With this, you get an increased number of parameters for a product. Even, though these can be accomplished through various tailor-made in Dynamics CRM 2013, the latest version gives product properties more flexibility in different in-house processes. 2. A Well-Guided Sales Process: Moreover, the advanced version comes with an improvised business processes enabling the organization to execute complex business processes without any hassles. Also, it comes with a conditional branching that gives more specificity to business operations. When compared to the wizard in Dynamics CRM 2013, Dynamics CRM 2015 provides customized options for programming bringing in the opportunities of implementing complicated business logic's. 3. Enhanced Mobile Engagement and CRM: It enables one to create offline drafts on mobile devices and then syncing it later when you go back online. This feature makes the CRM mobile in true sense – It makes all the dashboards available on tablets and smart phones.
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4. Better Case Management: Various Service Level Agreements (SLAs) to make the support and service requirements more flexible and accessible. You can pause and resume the SLAs to keep a track of the time in an efficient manner. Monitor and evaluate each key metrics and specific SLA. 5. Search Search within Dynamics CRM 2015 becomes simpler with CRM 2015 and enables the usage of asterisks to mark the wildcard characters. Search becomes more customizable and configurable and can be performed across numerous record types. Microsoft Dynamics CRM 2015 does, it seems, is power packed with some of those amazing features putting it on the front seat amongst Ten Business Breakthrough Technologies In 2015. Article Published at: http://goo.gl/SQO545#microsoft-dynamics-CRM-2015
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