Forma Issue 21 by HITO

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CONTENTS

An introduction from Erica

Industry Awards 2015

HITO finalists and winners

Fantastical show brings sparkle

HITO photo challenge

All about HITO

Jacqui’s diary

Nadine’s diary

See your work in print

Hair and scalp conditions for barbers

Get the right attitude

Getting the most out of your clippers

Barbers – keepin’ it real

French roll

Razor cutting techniques

Professional wedding makeup tips

Going naturally nude for a summer makeup

Beauty therapy apprenticeships

Beauty therapy apprentice

Fashion ignites passion

Sensible social media

Social media for salons

Rodney Wayne celebrates apprentice success

Believe in the value of you and your business

Are you ready for the salon summer madhouse

What does success mean to you?

A real holiday

Looking back to move forward

Welcome to HITO vue

Nasty shocks

Strength in international ties

Important dates for 2016

Employee rep voting update

CEO

On 22 November, HITO, Kitomba, and NZARH held the Industry Awards, one of the best events of the year. This year they took place at Te Papa Museum in Wellington. We appreciated seeing so many of you there to celebrate with us. Special congratulations to all the HITO award winners and finalists. You really should be proud of your achievements. Congratulations also to the Kitomba NZARH Business Award winners. If you couldn’t make it, flip the page to read more about the event and meet our winners.

We also finalised new qualifications in barbering and hairdressing. These qualifications launch in the new year. It’s been a long road, but we look forward to providing new qualifications that even better meet the needs of our industries.

Forma has gone through a few changes this year, with a new cover design, more beauty contributors, and our first special edition. We celebrated five years of Forma, and we’re looking forward to many more.

We celebrated out second HITO graduation in August. We’ve seen over 200 people get qualifies in 2015. It’s wonderful to see so many people qualify. We can’t wait for graduation 2016.

We hope you’ve enjoyed Forma this year. Take a look at the range of practical tutorials featured this issue, and keep an eye out for much more in 2016. If there’s anything you’d like to see more of, or if you’ve got any other feedback about Forma, please email us at forma@hito.org.nz. Also, if you’ve any news in your region or business, we’d love to hear it and share it with others. Just email news@hito.org.nz and tell us what’s going on. This year has been full of exciting new experiences for HITO. We took part in NZFW, running a competition to find the best young NZ fashion talent. It was wonderful to see such fantastic talent in NZ.

This issue, we’ve included an article about what we do at HITO, and how our apprenticeship programmes work. Want to get qualified in barbering, beauty, or hairdressing, or extend your career with advanced cutting or business? Call us early next year. The New Year is the perfect time to try something new or achieve that qualification you’ve always wanted. Whatever your goals are, personal or professional, we hope you have a peaceful and successful New Year. Happy New Year. Erica CEO of HITO

CEO

Industry awards 2o15 CELEBRATING SUCCESS.

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Awards guests judge the HITO Photo Challenge

HITO CEO Erica Cumming with Denise and Murray McBeth

H and B Hair Art and Beauty

Dave Rogers, co-compere of the Kitomba NZARH Business Awards

Nadine Gratton presenting the Regional Apprentice of the Year award 8

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Rebecca Brent

Larissa Macleman, Sasha Lenski and Grant Bettjeman

“ I t ’s w o n d e r f u l t o s e e t h e b e a u t y i n d u s t r y e n g a g i n g w i t h t h e I n d u s t r y Aw a rd s . We l o o k f o r w a rd t o c e l e b ra t i n g f u r t h e r e xc e l l e n c e i n t h e b e a u t y i n d u s t r y i n t h e f u t u re ”

For HITO CEO Erica Cumming, the awards night is always a highlight of her calendar.

forward to inspiring other salons to take on apprentices and get involved in training".

“It’s fantastic to see such commitment to excellence in our industries. The standard of entries only gets higher every year”.

This year also saw success in the beauty industry, with Shelley Kelsen-MacDonald from Western Institute of Technology at Taranaki (WITT) taking out the HITO Tutor of the Year Award. Shelley is the first beauty professional to win a HITO award since the beauty industry became eligible for the awards in 2013.

This year almost 250 guests gathered to enjoy the celebration. There were two incredible hair fashion shows as part of the night, one of which featured work by designer Sophie Voon. Cathy Davys, who took out the award for HITO Trainer of the Year on the night, created the hair for these shows with the help of several apprentice volunteers. Our hosts Tom Murphy, Kitomba CEO, Erica Cumming, HITO CEO, and Lynette Karam-Whalley, NZARH Chairperson, kicked off the night. Each gave a welcoming speech. “Tonight, national awards recognising the very best in NZ are up for grabs,” said Tom Murphy. “Many people and businesses will win awards tonight. Clearly, winning any award tonight is major success. But I’m sure we all agree, being a finalist tonight is success. I congratulate each and every one of you. You all have the admiration and respect of us all”. HITO’s Apprentice of the Year is one of the most highly anticipated awards of the night. This year, New Plymouth’s Courtney Jackson won the award. It was a milestone moment for Courtney who has been the runner-up for the last two years. It was Courtney’s motivation, commitment, and dedication that saw her claim the overall title. "It's so overwhelming to be the HITO Apprentice of the Year 2015. I've worked so hard over the last three years to get here. When I did HITO Apprentice Boot Camp with Mana Dave, he told us never to let go of your dreams. To achieve this dream of mine is incredibly amazing and overwhelming". HITO Training Salon of the Year is another sought-after award. It was won by Christchurch’s True Grit Hair Spa for the second year in a row. After overcoming the loss of their salon in the Christchurch earthquakes, owner Jacqui Victor says that this win “keeps us going and proves we’re on the right track”. "Our win was so unexpected that I didn't even write a speech! Winning the award inspires us to keep going, especially after losing our salon during the Christchurch earthquake. I look

"Thank you so much to HITO, to WITT, to my whanau, and to my students. I particularly want to thank Fiona Smith, HITO co-Tutor of the Year 2014, for inspiring me to enter. It's an honour to be here tonight" says Shelley. HITO CEO Erica Cumming said it was a milestone to see beauty represented at the awards this year. “It’s wonderful to see the beauty industry engaging with the Industry Awards. We look forward to celebrating further excellence in the beauty industry in the future”. In a double-win, HITO Trainer of the Year Cathy Davys won the Kitomba NZARH Business Stylist award. “I wanted to win this one,” said Cathy. “It’s an honour to be up here tonight”. The Kitomba NZARH awards also honoured Wellington salon The Powder Room. The Powder Room won the Sustainable Salon of the Year award. This is their second time winning the award. The biggest successes of the night went to Protégé Hair in Wanganui and Rodney Wayne Bethlehem. Both salons won multiple awards, with Protégé taking away the overall Kitomba NZARH Salon of the Year. Protégé also won Employer of Choice, Excellence in Marketing, and Boutique Salon of the Year. We also acknowledged success in another area, with Lynette Karam-Whalley announcing the Supreme Award winners. Congratulations to Bethany Paige-Woods, Salina Murphy, and Carmen Rutland. It’s fantastic to see top talent across our industries. Congratulations to all the finalists and winners. We know you’ll go on to achieve fantastic things. Thank you to everyone that attended on the night.

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THE HITO WINNERS WERE: HITO Apprentice of the Year

WINNER: Courtney Jackson (L), Be Ba Bo Hair Studio, New Plymouth (WINNER Mid-Central Region)

FINALIST: Jenny Eastwood, Morph Hair Studio, Hamilton (WINNER Midland Region)

HITO Regional Apprentice of the Year

NORTHERN REGION: Jessica Ganley, Oscar and Co, Auckland

HITO Regional Apprentice of the Year (continued)

CENTRAL REGION: Elana McCarrison (R), Lifestyle Hair Studio, Paraparaumu

NORTHERN-SOUTH REGION: Libby Morton (R), True Grit Hair Spa, Christchurch

SOUTHERN-SOUTH REGION: Hannah Oxley (C), Do Hair, Invercargill

HITO Tutor of the Year

HITO Trainer of the Year

HITO Training Salon of the Year

AUCKLAND REGION: Kelly Manu, Blaze, Auckland

Jasmine McBeth Memorial Scholarship

RECIPIENT: Renee Lee (L), Creations Hair Design, Napier (pictured left)

WINNER: Shelley Kelsen-Macdonald (R), Western Institute of Technology at Taranaki, New Plymouth

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WINNER: Cathy Davys (L), VIVO Hair and Beauty Tory Street, Wellington

RUNNERS-UP: Megan McKay, H and B Hair Art and Beauty, Christchurch WINNER: True Grit Hair Spa (L & C), Christchurch

Rachel Tong, Fred and Gingers, Invercargill

HITO Hairdressing Photo Challenge with A Sharper Blade

FACEBOOK PEOPLE’S CHOICE: Eliza Baker, The Hairdressing College Accepted by Sue Chard

AWARDS PEOPLE’S CHOICE: Megan McKay, H and B Hair Art and Beauty

See Your Work in Print Entrant of the Year

JUDGES CHOICE: Sisi Chen, Bettjemans Accepted by Grant Bettjeman

WINNER: Chloe Ferguson, Do Hair Accepted by Hannah Oxley

The Kitomba NZARH winners were:

BUSINESS STYLIST OF THE YEAR: Cathy Davys, VIVO, Wellington

SUSTAINABLE SALON OF THE YEAR: The Powder Room, Wellington

FASTEST GROWING SALON // CLOUD NINE GRAND SALON OF THE YEAR: Rodney Wayne Bethlehem, Tauranga

LAKME BEST NEW ENTRANT: Colors Hair Company, Hamilton BEST SALON DESIGN: Luca Hairstyling, Wellington

Special thanks to the HITO sponsors A Sharper Blade, Dateline, Goldwell, L’Oréal, Schwarzkopf, and Shock Consult.

KITOMBA NZARH NEW ZEALAND SALON OF THE YEAR // EMPLOYER OF CHOICE // EVO EXCELLENCE IN MARKETING // MOROCCANOIL BOUTIQUE SALON OF THE YEAR: Protégé Hair, Wanganui

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Maureen Bowring and guests from Charmaine on Royal

Tracey Stanaway, HITO Midland Sales and Liaison Manager, Jenny Eastwood and partner Natasha Milne

Guests dance to the HITO band

Jacqui Malcolm presenting the Jasmine McBeth Memorial Scholarship

Guests at the awards

Belinda Robb, Kitomba NZARH compere 12

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Dancers performing at the awards

The hair shows

HITO FINALISTS AND WINNERS Meet the HITO finalists and winners

Courtney Jackson with Nadine Gratton who presented the award

Jenny Eastwood with Nadine Gratton who presented the award

APPRENTICE OF THE YEAR Apprentice of the Year Winner – Courtney Jackson

Apprentice of the Year Runner-Up – Jenny Eastwood

Courtney is no stranger to winning HITO awards. This year Courtney won the Mid-Central Apprentice of the Year title for the third year in a row, not to mention the last two years when she was the runner-up for the national title. This time, she was excited to win the top award – HITO Apprentice of the Year!

Jenny is excited to be the Midland Apprentice of the Year winner for the second year in a row, and the runner-up for the HITO Apprentice of the Year.

It was Courtney’s motivation, commitment, and dedication that saw her claim the overall title. “It’s so overwhelming to be the HITO Apprentice of the Year 2015. I’ve worked so hard over the last three years to get here.” Recently qualified as a professional stylist from Be Ba Bo Hair Studio in New Plymouth, Courtney’s thrilled to end her apprenticeship on such a high note. For others who want to enter Apprentice of the Year in the future, Courtney says that you’ll do well if you read the questions well and answer them thoroughly. “Don’t give up on your dreams and keep working hard towards your goals”.

Nearing the end of her apprenticeship at Morph Hair Studio in Hamilton, Jenny has always strived to do her best and make the most of her time as an apprentice. “It feels really good to be a finalist again. Each year you put so much into it, so to have it pay off means a lot”. As the winner of her region, Jenny hopes to show others what it looks like to be a successful HITO apprentice: “someone who tries, reaches, inspires others and goes above and beyond.” Having won this title two years in a row, Jenny is obviously doing something right. For anyone who’s planning to apply for Apprentice of the Year next year, Jenny recommends putting your hand up for every opportunity that you can and giving it your best.

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Elana McCarrison with Nadine Gratton who presented the award

Apprentice of the Year Central Winner – Elana McCarrison

Apprentice of the Year Northern Winner – Jessica Ganley

Elana started her apprenticeship at Lifestyle Hair Studio in Paraparaumu early last year and has gone from strength to strength. She entered the HITO Apprentice of the Year award because she wanted the opportunity to be a role model for younger apprentices.

It’s Jessica’s first time entering the awards. She says she’s “super excited” and glad to have her hard work recognised. Jessica, an apprentice at Oscar and Co on Auckland’s North Shore, entered because her boss and her HITO Sales and Liaison Manager, Karenza Harris, encouraged her to give it a go.

Elana’s advice for doing well is to tackle the questions one at a time and make sure your application represents who you are as much as possible. She also advises making the most of every opportunity that comes your way. “Even if it’s just sweeping up hair at a show, you never know what it could lead to and what you can learn along the way. Every opportunity is an excellent opportunity.”

Jessica Ganley with Nadine Gratton who presented the award

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As a first time entrant, Jessica has some advice for others who are thinking about entering Apprentice of the Year in the future. “Definitely don’t hold back, really believe in why you deserve the award. Trust your instincts, don’t be half-hearted, put 100% effort into saying why you want it and deserve it.”

Libby Morton with Nadine Gratton who presented the award

Hannah Oxley with Nadine Gratton who presented the award

Kelly Manu with Nadine Gratton who presented the award

Apprentice of the Year Northern South Winner– Libby Morton

Apprentice of the Year Southern South Winner – Hannah Oxley

Apprentice of the Year Auckland Winner – Kelly Manu

Libby has entered the HITO Apprentice of the Year award three times, so she’s over the moon to have won the title for her region this year. This time around she felt like she had a lot more information and experience to include in her application, and apparently the judges noticed.

Hannah, a first-year apprentice at Do Hair in Invercargill, didn’t expect to become an Apprentice of the Year finalist so early in her career. She says it was an overwhelming shock when she found out she was the winner for the Southern South region.

BLAZE apprentice Kelly says it feels amazing to be the Apprentice of the Year winner for the Auckland region.

“I’m pretty happy that after trying so hard I’ve finally got somewhere”.

“It’s a really good feeling! It means a lot”.

Libby is doing her apprenticeship at True Grit Hair Spa in Christchurch, a salon renowned for excellence in training. True Grit also won the award for 2015 HITO Training Salon of the Year, their second year winning this title. For others who want to apply next year Libby recommends answering the questions thoroughly and clearly. She also says it’s a good idea to keep entering each year because you learn something new each time.

It has been an exciting year for Hannah who also won the HITO Hot New Talent Competition at New Zealand Fashion Week in August. Winning this competition meant that she was able to spend time backstage, work on a photo shoot, and receive mentoring from Rodney Wayne Creative Director Richard Kavanagh. “I want to make the most of my career every day and make the most of every opportunity. If you want a career in hairdressing, keep trying until you succeed. It’s worth it”.

Kelly moved from Wellington to Auckland this year to take up her apprenticeship. She was also a finalist for this award in the Wellington region last year before her move. Kelly says she loved building on her application this time around. As the winner for her region, she’s keen to meet with other apprentices, give them advice and help them find where they want to go in their career. For anyone entering the awards in 2016, Kelly says it’s important to give a lot of thought to the questions in the application. “Think about it a long time beforehand and compile everything so you’re not trying to think of it at the last minute”.

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Renee Lee

Rachel Tong

Megan McKay

JASMINE MCBETH MEMORIAL SCHOLARSHIP This year all three finalists received some scholarship money. Thank you to Denise and Murray McBeth for their genorosity.

Recipient – Renee Lee

Runner-Up – Rachel Tong

Runner-Up – Megan McKay

Recently qualified stylist Renee says she was “extremely surprised” when she found out she was the 2015 recipient of HITO’s Jasmine McBeth Memorial Scholarship.

Rachel, an apprentice from Fred and Gingers salon in Invercargill, is overwhelmed and humbled to be a finalist for the second year running.

Megan is doing her hairdressing apprenticeship at H and B - Hair Art and Beauty in Christchurch. She was hesitant in applying for the scholarship but decided to give it a go after her boss encouraged her to enter. She was shocked and surprised when she found out she was a finalist for the Jasmine McBeth Memorial Scholarship.

Renee, who works at Creations Hair and Beauty in Napier, says she was inspired to apply after attending the HITO graduation. Seeing so many people achieving their goals at graduation gave her a fresh excitement for the industry and the things she could achieve. Renee is planning to use the scholarship to further her career and hopes to do advanced training such as the Patrick Cameron workshop and the Advanced Cutting qualification. She also plans to spend some time with Jacqui Malcolm, the 2014 scholarship recipient. For anyone who wants to apply for the Jasmine McBeth Scholarship in the future, Renee says: “Just do it. You have no idea what you can achieve unless you try.”

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Rachel, who was also the Southern South Apprentice of the Year winner last year, was lucky enough to meet the McBeth family at the 2014 awards. It was this meeting that inspired her to apply again. “The McBeth family are amazing…my application is different this year because I met them, it’s a lot more personal. It never hurts to apply; you’ve got to go for every opportunity that comes along. Be open and honest in your application and see what happens.”

“I thought, oh yeah, I’ll do it, but I won’t get anywhere…but then I found out I was a finalist, it was mind-blowing. I’ve never really had anything like this happen.” Megan now encourages other apprentices to have a go at entering the scholarship. “Just give it a go. Talk about your life from your heart.”

True Grit Hair Spa with Erica Cumming

Magic Happens

Vivo Albert Street

TRAINING SALON OF THE YEAR Winner – True Grit Hair Spa, Christchurch, owner Jacqui Victor Winning the Training Salon of the Year award two years running is no small feat, and True Grit Hair Spa owner Jacqui Victor says she’s “absolutely speechless” about the win. “Winning this award inspires us to keep going, especially after losing our salon during the Christchurch earthquake. I look forward to encouraging other salons to take on apprentices and get involved in training”. Jacqui would like to represent HITO and continue taking on more apprentices. She’d also like to spend more time encouraging other salons to have apprentices and give back to the industry. Jacqui believes that the process of entering makes you realise how important training is in the salon. She’d recommend that other salons focus on training and have a go at entering the award next year.

Finalist – Magic Happens, Palmerston North, owner Mel Stevenson Mel is super excited to be a finalist for HITO Training Salon of the Year. Magic Happens is only three years old, but Mel believes that being a finalist for this award shows they are on the right track. “Just to become a finalist is a huge achievement. It’s exciting and overwhelming.” Mel is a passionate trainer who wants to see the hairdressing industry grow and expand. “I believe in the growth of young people, and we need quality hairdressers coming through. I’d love to grow training in the industry, inspire young hairdressers forward and help them with their journey.” Putting together an application for the award can be daunting, but Mel encourages other salon owners to give it a go. “Prepare something that is true to yourself and don’t be afraid.”

Finalist – VIVO Albert St, Auckland. Owner Peter Emery Peter Emery of VIVO Albert Street is thrilled that his salon is a finalist in HITO Training Salon of the Year. Peter is passionate about training and about working with both HITO and the VIVO group. Peter first heard about this award from his HITO Sales and Liaison Manager at the time, Loretta. When he checked out the requirements and application process, he thought it sounded like something he could give a go! “I’m astounded that I could represent myself and my company on the big stage.” If any salon owners are thinking of entering this award, Peter says to “definitely go for it”. “Use every second of time that is available to write out your answers and get your application up to a world class standard, like the standard of a Vogue Magazine – creative, high quality, and professional,” he recommends.

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Erica (HITO) and Cathy Davys

Ashley Sterrenburg

Kaye Greenshields

TRAINER OF THE YEAR Winner – Cathy Davys, VIVO Hair and Beauty, Wellington

Finalist – Ashley Sterrenburg, Rodney Wayne, Bethlehem

Finalist – Kaye Greenshields, Lox Salon and Spa

Cathy has been working and training in the hairdressing industry for many years. She’s passionate about what she does and says it’s an honour to be recognised by her peers in the industry as the winner of HITO’s Trainer of the Year award.

Ashley says it’s a privilege to be a finalist in the HITO Trainer of the Year category.

Kaye says she was both excited and surprised to be a finalist. She entered because she wanted to be a role model to her apprentices and show them that you’ve got give it a go and be in to win.

Cathy wants to use this platform to mentor the younger generation of hairdressers, offer excellent education programmes, and inspire confidence and skill growth in hairdressers of all levels. “I see myself flying the flag high, championing the cause for the young and not so young hairdressers by proving that you’re never too old to be at the top of your game.” Cathy encourages others to put themselves forward and enter awards like this. In her experience, answering the questions will always help to clarify your vision and allow you to evolve and develop your career goals.

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“The best part is the recognition for all the hard work,” she says. A qualified stylist and trainer at Rodney Wayne Hairdressing Bethlehem, Ashley has been thinking about entering this award for a while. This year she gave it a go and felt confident she was at a level where she could compete. She’s over the moon to have been named as a finalist on her first time entering. Ashley spent about two and a half months writing and putting together her application. For others who want to enter this award, Ashley advises that no detail is too small to include. Everything you put on your application helps to put across a picture of who you are and of what you’re capable.

“I’m on maternity leave but still quite hands on at work. I wanted to show you can still achieve stuff even when you’re not working.” For anyone who wants to enter this award in the future, Kaye encourages them to “give it a go.” “Don’t sell yourself short – you’ll be quite surprised about what you can achieve. It’s easy to get to a senior position and stay comfortable, but it’s good to push yourself a bit further and keep extending yourself.”

Shelley Kelsen-MacDonald

Carrie Fraser

TUTOR OF THE YEAR Winner – Shelley Kelsen-MacDonald, Western Institute of Technology at Taranaki (WITT)

Finalist – Carrie Fraser, UCOL Hairdressing Palmerston North

Shelley is the first beauty professional to win a HITO award. A beauty therapy tutor at WITT, Shelley entered after being inspired by her colleague Fiona Smith, the co-winner of the award last year. Shelley says it was “an honour” to be there and receive the award.

Carrie was unavailable to give an interview for Forma. Congratulations Carrie.

"Thank you so much to HITO, to WITT, to my whanau, and to my students.”

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FANTASTICAL SHOWS BRING SPARKLE A team of apprentice hairdressers, makeup artists, models, choreographers, and designers created two fashion shows Led by Cathy Davys of the Wellington Association of Registered Hairdressers, the team put together two hair and fashion shows for the Industry Awards. Guests were surprised when a group of fantastically styled models appeared from the back of the room. The models wound their way through the room, darting between the tables and twisting to the music. The first sequence had a mystical theme. Models crept through the room to an eerie soundtrack. Their hair was wild, filled with flowers and headpieces. Their clothes were strange and faerie-like. Later, the models took to the floor again for a weddingthemed show. Designer Sophie Voon created the dresses. The mystical and wedding themes was chosen to display a contrast between tradition and playfulness. Cathy Davys designed and created the hair. Katie Walker, Victoria Singh, Elana McCarrison, Anastasia Leone, Elyse Duncan, Libby Caligari, and Bex Rothwell-Smith assisted Cathy with creating the hair. These apprentices and stylists gave up their weekends and weeknights in the months leading up to the show to craft the fantastic hair we saw on the night. They made all the hair flowers themselves. All the hairpieces, including flowers, were made from hair.

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Designers Chanel, Christian Dior, and Gautier inspired the look of both shows. Cathy put together a Pinterest page of inspiring images. As well as helping Cathy build her ideas, the Pinterest page was an excellent tool for communicating with the styling team. With all the images collected in one place, the team could follow Cathy’s developing vision and clearly see her ideas. The key design elements were flowers, silhouettes, and strong shapes. Deidre Tarrant crafted the routines. Deidre is the director of Footnote Dance, Tarrant Dance Studios, and the Deidre Tarrant Dance Theatre. Her career in dance stretches back over thirty years. She is a member of the New Zealand Order of Merit. Sophie Voon created the wedding dresses. She aims to create simple yet beautiful gowns. She emphasises is on flattering lines, and mainly works with lace, soft tulle, embroidered silks, and silk satin. All her dresses are made locally in Wellington. After twenty years, Sophie still finds dressing brides rewarding. “Putting together the show was an amazing opportunity. It went very smoothly, with each team member being a true professional in their area. The team respected each other’s skills and trusted each other’s ability,” Cathy says. A warm and heartfelt thank you to Cathy, Deirdre, Sophie, and all the apprentices, stylists, makeup artists, models, and dressers who created these awesome shows.

The launch party

Sophie Voon

HITO CEO Erica Cumming and Richard Kavanagh

The launch party

Maddie Bowman, Hannah Oxley and Richard Kavanagh

HITO guests at the launch

Diedre Tarrant

The launch party

The winners and their mentors on stage

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Eliza Baker, The Hairdressing College

Megan McKay, H and B Hair Art and Beauty

Sisi Chen, Bettjemans

Photo Challenge original image. Photo credit: Jackie Greig

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Chloe Ferguson, Do Hair

HITO PHOTO CHALLENGE Meet the winners of the HITO Photo Challenge and the See Your Work in Print Entrant of the Year Award Every year, HITO run a Photo Challenge. The Challenge is open to anyone currently training. This year, 48 hairdressers in training entered the HITO Photo Challenge. Each entrant received a mannequin head and an image of a cut. They had to copy the cut and then show their creativity in use of colour and accessories. Thank you to NZARH and Jackie Greig for the image the entrants had to copy. There were three awards up for grabs: the Facebook People’s Choice, the Awards People’s Choice, and the Judges Choice awards. The Facebook People’s Choice went to the image that received the most likes on Facebook. The winner of the Facebook People’s Choice award was: Eliza Baker, The Hairdressing College The Awards People’s Choice went to the image that received the most votes from guests at the Industry Awards. Attendees at the awards could view the images and then vote for their favourite. The winner of the Awards People’s Choice award was: Megan McKay, H and B Hair Art and Beauty “It was a great surprise winning the People’s Choice vote for the Photo Challenge. I had a wonderful night all round”. The Judges Choice award went to the image selected by the

judges at the Industry Awards. The judges were Anne Millar from Headquarters Remuera, Christa Rowling from GF Hair, and Gail Coleman from Rodney Wayne. The winner of the Judges Choice award was: Sisi Chen, Bettjemans HITO celebrated these winners at the Industry Awards on Sunday November 22. Also announced was the winner of the HITO See Your Work in Print Entrant of the Year competition. Every apprentice or recently qualified person whose work was published through the See Your Work in Print feature in Forma over issues 17-20 was eligible for this award. The winner was: Chloe Ferguson, Do Hair “It’s awesome to be the winner. I was so excited when I found out. Thanks so much to everyone that voted for me – I know I hounded you a lot about it!” Each of these winners receives fantastic prizes from our sponsor, A Sharper Blade. Thank you so much to Greg and the team at A Sharper Blade for their fantastic sponsorship of both these HITO awards. Congratulations to our winners, and thank you to everyone that entered. We hope to see more fantastic entries next year and receive plenty of entries from barbers, nail technicians, and beauty therapists too.

I N D U S T R Y AWA R D S

ALL ABOUT HITO Who we are HITO stands for the NZ Hair and Beauty Industry Training Organisation Inc. We help people get qualified in hairdressing, barbering and beauty through on-job training and apprenticeships. HITO was established as the industry training organisation for hairdressing and barbering in 1993. Initially we were a subcommittee of the hairdressing association (NZARH). In 2008, we became responsible for the beauty sector as well. We are industry owned and supported by the Tertiary Education Commission (TEC).

What we do We make sure barbers, beauty therapists, and hairdressers have relevant, modern qualifications fit for industry. We set and develop standards for hair and beauty.

Apprenticeships HITO manage the apprenticeship programme for barbering, beauty therapy, and hairdressing. An apprentice works in a salon, clinic or barbershop and trains on the job to become qualified. They are supervised by a qualified trainer in the salon. Apprentices work 20+ hours per week in a salon. Barbering and hairdressing apprentices attend extra training outside work (we call this off-job training). Apprenticeships take 3-4 years. An apprenticeship is a big commitment, but the rewards are worth it. Apprentices get paid while they learn and experience a real salon environment while they qualify. HITO pay 75% of the off-job training fees, which makes apprenticeships very affordable. Apprentices qualify without a massive student loan. They are a huge asset to any business, as they support senior staff and create a profit for any business in a short amount of time. An apprenticeship leads to a New Zealand Certificate (a nationally recognised qualification). Apprentices who complete their qualification are fully qualified and commercially successful.

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BEAUTY THERAPY APPRENTICESHIP This takes approximately 3 years and costs about $1500. The apprentice is paid to work in a salon or clinic and trains on the job with a Level 4 qualified trainer. Beauty therapy apprentices learn about manicure, pedicure, waxing, facials, makeup, and other beauty therapy skills. All the learning is done on the job. A beauty therapy apprentice works towards achieving two qualifications, one in Nail Technology and one as a Beautician.

BARBERING APPRENTICESHIP A barbering apprenticeship takes about 3 years and costs about $1600. Barber apprentices learn on the job but also attend HITO arranged training, outside work, for a few days a year. They work and train with a qualified barber learning basic reception and customer service skills first. Barbering apprentices usually start cutting hair quite quickly. They learn about wet shaving, beard shaping, cutting and blow waving hair. A barbering apprentice works to achieve a national qualification in Barbering.

HAIRDRESSING APPRENTICESHIP A hairdressing apprenticeship takes about 4 years and costs about $3000 in total. Like a barber, a hairdressing apprentice works in a salon and trains with a qualified trainer. Hairdressing apprentices also attend HITO arranged training outside work for the first three years. They start with basic skills like customer service and slowly learn more advanced skills including cutting, colouring, perming, and styling skills. A hairdressing apprentice gains their certificate in Hairdressing (Professional Stylist).

Gateway We also oversee the Gateway programme in hairdressing, beauty and barbering. With Gateway, secondary school students can have a taster of the hair or beauty industry while they’re still at school. Students gain NCEA credits from the programme and can see if a career in hair or beauty is right for them. Often, doing Gateway can open doors to an apprenticeship.

We recently launched new barbering and hairdressing qualifications, and we’ll be launching new beauty qualifications soon too. It’s important to have qualifications that are relevant to what barbers, beauty therapists, and hairdressers actually do. These qualifications ensure that you have all the skills you need to be a commercially successful barber, beauty therapist, or hairdresser. We review our qualifications regularly to make sure they’re always up to standard.

Other qualifications

Support

We want the hair and beauty industries to be full of highly skilled and qualified people. Qualified people make for a more professional and profitable industry. Qualified people can go on to run successful businesses, represent New Zealand on the international stage (creatively and professionally) and pass on their skills by training others. A skilled workforce needs quality training and qualifications.

We’re here to help barbers, beauty therapists, and hairdressers get qualified. We have a team of HITO Sales & Liaison Managers across the country to help make sure that this happens. They visit and support employers, trainees and apprentices. Their aim is to help businesses deliver great training and support trainees through to getting qualified.

As well as our apprenticeship qualifications, we also offer several advanced qualifications so our industries can keep growing and improving their skills.

Developing new qualifications We work with the barbering, beauty, and hairdressing industries to develop relevant, high-quality qualifications.

We also develop training products and publications, pay 75% of apprentice off-job training costs, offer extra support to those who have literacy gaps, have a mentoring programme for learners, and advise employers about growing their business through training. We celebrate success through a graduation ceremony, our annual awards, and other special events.

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WHERE YOU CAN FIND US

NORTHERN

AUCKLAND

MIDLAND

MID-CENTRAL

Karenza 027 470 0169

Matthew 027 443 2401

Tracey 027 480 6550

Fi 027 470 0170

HITO has an office in Wellington, Auckland and Christchurch. In order to look after training and apprenticeships across the country, we have split NZ up into seven regions. Each of region is looked after by one of the HITO Sales and Liaison Managers:

CENTRAL

NORTHERN SOUTH

SOUTHERN SOUTH

We have three regional administrators at offices in Auckland, Wellington, and Christchurch: AUCKLAND

WELLINGTON

CHRISTCHURCH

Shelly 027 445 5758

Kylie 027 483 2405

Louise 027 470 0171

Vicki (09) 579 4844

Angela (04) 499 5150

Cathy (03) 378 5376

CEO

NATIONAL QUALITY ASSURANCE MANAGER

ADMINISTRATION MANAGER

FINANCE MANAGER

BEAUTY MODERATION AND DEVELOPMENT

ASSESSMENT AND MODERATION ADMINISTRATOR

Erica

Jason

Rob

Bobby

Tania

Karen

RECEPTION AND GATEWAY ADMINISTRATOR

FINANCE AND SENIOR ADMINISTRATOR

COMMUNICATIONS AND MARKETING ASSISTANT

REGISTRATION ADMINISTRATOR

EVENTS COORDINATOR

SUPPORT ASSISTANT

Leatrice

Amy

Fiona

Larni

Myra

Kelly

Phone 04 499 1180 | web www.hito.org.nz | email info@hito.org.nz | facebook www.facebook.com/hito.news

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LOOKING FOR A CAREER IN HAIR? Find out about barbering and hairdressing apprenticeships today email info@hito.org.nz for a free

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Renee Lee and Jacqui Malcolm

JACQUI’S DIARY Jacqui shares her experiences as a scholarship recipient Wow my final diary entry! This year has flown by, and I have learned, gained, been challenged, and experienced so much in this time. I couldn’t be more thankful for being the 2014 Jasmine McBeth Memorial Scholarship recipient. This has truly been such an honour and a huge part of me that I will have forever. Being given this incredible scholarship has absolutely helped me along my journey and helped me make my dreams and goals happen. Writing for Forma magazine has been wonderful. When you’re constantly putting yourself out there you forget to stop and take in all you’ve achieved. Writing my diary entries for Forma has helped me reflect on and appreciate what I’ve achieved this year. I encourage everyone to make sure at some stage, whether it be weekly or every couple of months, to take time to process your achievements, big or small. It could be writing them down or looking back at photos, whichever way works for you! You’ve worked hard for these achievements and you deserve to realise your worth and be uplifted by your own accomplishments. We never stop learning. While I was studying for my Advanced Cutting qualification I learned so much. I had

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to work hard to maintain a work-life balance between juggling work, study, competing, and time with friends and family. I learned how important a work-life balance is and how being organised really helps. All the opportunities I’ve had this year have been incredible. They’ve helped me grow as a person and as a hairdresser. One thing that has truly given me pleasure is helping others through encouragement, support, giving my time, or sharing the knowledge I’ve gained. Helping someone learn and grow is the best feeling in the world because you know you have made a difference to someone and made them feel good. ‘’The best feeling of happiness is when you’re happy because you’ve made somebody else happy.” Congratulations to the 2015 Jasmine McBeth Memorial Scholarship recipient, Renee Lee. It was an honour to meet you and present you with your award. Congratulations also to the two runners-up. I know you’ll all achieve incredible things. I can’t wait to see how your scholarship helps you learn and grow. Thank you so much again to Denise and Murray McBeth and to HITO. I hope you all have enjoyed reading my diaries as much as I have enjoyed writing them.

Nadine Gratton with Jacqui Malcolm and Courtney Jackson with her partner and grandmother, and Janine Marshall-Johnson, owner of Be Ba Bo

NADINE’S DIARY Nadine’s last diary post Holding the HITO Apprentice of the Year title has been a fantastic experience. I’ve learned so much and met so many incredible people through all the opportunities I’ve had. The most life-changing experience I’ve had this year is WorldSkills International. Going to Sao Paulo to compete was an honour. WorldSkills helped me develop my skills in all sorts of areas. I got to train with fantastic barbers and hairdressers. Thanks to Julian Maloney and his team at Maloney's Barbers, and to Neihana Nukunuku at Chop City for help with my barbering skills. Thanks also to Cathy Davys, Lyndsay Loveridge, Anne Miller, Ulrica Hansson, Richard King, and my trainer/mentor Niq James. I’m so grateful to you all for sharing your knowledge. I learned so much from all of you. I’ve had tons of other enriching experiences including HITO Apprentice Boot Camp, a profile in Remix magazine, and attending the Future Business Leaders Forum. The forum gave me the opportunity to meet heaps of successful trade people from around New Zealand and learn from a variety of

inspirational business people. I think every apprentice should enter the Apprentice of the Year award. It’s the perfect way to look back and see everything you’ve achieved as an apprentice. It boosts your confidence when you see what you’ve accomplished and how much hard work you’ve put into your career. I encourage every apprentice to get out there and chase new opportunities. Soak up every bit of knowledge you can. Being Apprentice of the Year has allowed me to network with leaders in our industry and take on even more opportunities. I’m so excited to share my knowledge with future apprentices and to pass on all the skills I’ve gained. Congratulations to all the regional winners. It was an honour to present your awards to you. Huge congratulations to the 2015 HITO Apprentice of the Year, Courtney Jackson. Being Apprentice of the Year is a fantastic opportunity and I know you will make the most of it. Good luck with your futures and careers.

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International recognition of your skills

Qualified? Just qualified? Have experience? HITO is now offering international recognition in Hairdressing, Beauty Therapy and Nail Technology. If you or your staff have a National Certificate in hairdressing or beauty and have at least one yearâ&#x20AC;&#x2122;s experience as a senior operator, you can now have your skills and experience recognised in Australia, Canada, Hong Kong and Japan. Reasons to apply:

Personal development

A new and exciting opportunity for you and your qualified staff

Marketing point of difference

Promote your business as employing staff that have internationally recognised qualifications

Spread your wings

Thinking about travelling overseas? Get recognised before you go

Pride of place

Just want to have international recognition for your skills?

Take advantage of this opportunity to have your national qualification recognised on the world stage. It will open doors to a career abroad while still being acknowledged within New Zealand for local and international clients.

www.hito.org.nz

see yoUr wOrk in priNt 31

ANIWA IRVINE YOUR SALON: Hair It Is MODEL: Katie Aitchison, Annalise Olsen, Shannon Sylvester PHOTOGRAPHER: Alex Browning, Christiaan Gough, Louis Trerise

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I love so many aspects of hairdressing that a hairdressing apprenticeship seemed a natural choice for me. It was the perfect choice to go with my makeup artistry skills. I’m always challenged as an apprentice and I enjoy learning the how, what, and why of all the aspects of hairdressing. I want to become a feature stylist/artist in the hairdressing industry. I hope to teach and share the knowledge I’ve learned along my journey with others. I’m so inspired by everyone who puts their work out in the industry.

For the bridal look, I built three buns high over a top ponytail. I curled the hair, set, brushed out and placed it loosely over the buns and pinned it at the bun base. I pulled through portions of the curls until I achieved the desired balance.

These images were for three different things. One was for a bald cap assessment for my makeup artistry qualification, another for an NZ Bridal Magazine competition, to be part of NZ Fashion Week, and the third for my portfolio. I was inspired to create these looks by work I saw at Sydney Hair Expo. I watched some amazing shows, particularly the young avant-garde work. I also saw some strong photographic work that demonstrated angles, shadowing, and fierce looks. I kept these images in mind when creating my work.

For the third look, I made small side braids with a gold chain looped through with natural bouncing curls. The clothing Shannon wore inspired the makeup.

I achieved the first look (with the gold and dark makeup) by slicking the hair into a high ponytail and then attaching a bald cap. I cut a small hole in the cap to pull the hair through before sectioning the ponytail. I folded each section three times in foil and pressed with heat. I then coated the hair with gold dust and continued the gold theme through the makeup.

I used Joico Styling Products. I also used hair buns, wide fishnet stockings, Bobby pins, bald cap, and makeup from a wide variety of distributors. Special thanks to my models Katie Aitchison, Annalise Olsen, and Shannon Sylvester. Thank you also to my photographers Alex Browning, Christiaan Gough, and Louis Trerise. Thanks to Melodie McColl for the accessories, Pretty Things for the wedding dress, and Wendy and Blue Inwood for locations. Thanks to Aoraki Polytechnic, my employer Angie Glentworth, Melody McColl School of Makeup Artistry, and everyone else who helped me create my vision.

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This photoshoot was for my Advanced Cutting qualification. You have to create a portfolio of images to finish the qualification. I want to keep doing photographic work â&#x20AC;&#x201C; itâ&#x20AC;&#x2122;s so much fun. You get to understand how hair, makeup, clothing, lighting, and sets all tie together to create a fantastic image. I researched current and upcoming fashion trends to create these looks. I took the photos myself, so I researched which angles and lighting are best for taking photos. I ended up taking the photos near my work and using natural lighting. The looks grew as I took the photos, and I frequently

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changed the looks and added more product. I worked a lot with texture sprays and dust powder. Thanks to my models for taking part in the shoot and to my salon for supporting me.

JACQUI MALCOLM YOUR SALON: Be Ba Bo Hair Studio MODELS: Tessa, Josh, Robin, Monique

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LAURA ATKINSON YOUR SALON: Head Rush MODEL: Maddy Albertson and Sophie Newcombe PHOTOGRAPHER: Christiaan Gough and Alex Browning

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I’ve always been interested in hairdressing. I used my friends and family as my styling guinea pigs. I gained a makeup qualification first and then travelled. When I returned to New Zealand, I decided to start my career in hairdressing. They say that if you do what you love, you’ll never work a day in your life. That’s what hairdressing is for me. I get paid to do what I love while still challenging myself and learning new skills. My goal is to gain enough knowledge to produce work that I’m proud of. This year I was a finalist for the Patrick Cameron Photographic Competition, which was a reminder that there is such great talent here in New Zealand. Photographic work is where I get to express my creativity. The resulting image should always be an art piece. Being a makeup artist means that I can create a vision in more ways than one.

Paintbox in Goldfinger. I then created all the volume in her style with a freehand blow dry and flicked the copper tips of her hair upwards with GHD’s. We achieved Sophie’s colour with a level 4 ash base and a tonne of backcombing and powder lightener foils! I styled it by simply curling with GHD’s in different directions, backcombing the top section, and pinning it back at the crown. I then brushed through the curls to give it a softer look.

We wanted Maddy’s hair to resemble a flame, so we went for super vibrant reds, coppers and violets with very minimal colour in the makeup to make her hair attention grabbing. With Sophie’s hair, we wanted the complete opposite and went for an overall soft look. We wanted something Winehouse-esque but completely dialled down.

I used all Fudge products for both colouring and styling my models. Before blow-drying I used Push-it-up Blow-dry Spray to give Maddy’s hair added volume and a little Salt Spray for grip. The Hair Shaper allowed me to piece out and define all of the parts coloured with Paintbox. For Sophie’s hair, I used the Light Hed-ed oil spray before curling and set the curls with Skyscraper. I also used a tiny bit of Membrane Gas in my backcombing to hold it in place. I finished both styles with Fudge Shine Spray.

Before we could achieve Maddy’s vibrant colour, I had to completely strip out her much darker red. My boss Tammy cut her hair, with an undercut at the back and on the left side. I coloured this a deep violet to create a real contrast. I coloured most of the top section with an 8 level red, leaving out some of the tips to then tint with Fudge

I’d like to thank my Photographers; Christiaan, who always produces beautiful images and Alex from Shutter Squeeze, who is there for all of my last minute brainwaves. Thank you to my lovely Models; Maddy and Sophie. Lastly, a massive thank you to my boss and colleagues for their training and support, thanks Tammy, Holly and Jordan!

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LEAH GOLDSTONE YOUR SALON: Salon One the Cove MODEL: Amanda Nilsson PHOTOGRAPHER: Nathan Roys

Ever since I was four years old I’ve wanted to be a hairdresser. As soon as I could, I started my hairdressing qualification. The best thing about being an apprentice is getting to travel around to enter competitions and attend training sessions. I enjoy learning heaps of new skills and techniques every day. I hope to keep travelling once I’m qualified – maybe I’ll even work on a cruise ship. There are so many exciting possibilities.

This photographic work was for the NZARH Photographic Competition. I enjoy photographic work because I get to create a look I love and show off my talents in a fun, creative way.

foils through the mid-lengths and ends to enhance the look. To style the hair I used Igora Royal and Essenity products from the Schwarzkopf range.

My team at Salon One the Cove are a huge inspiration to me. Their passion, creativity, and skill inspires me to be the best stylist I can be. I was inspired to create these looks by winter hair trends, including chocolate and auburn colours. I used

Huge thanks to my boss Angela King and my trainer Dionne Hardwick for the opportunity to create this work. Thanks also to Angela for the fantastic makeup. Thank you also to my photographer and model for all their hard work.

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ROWAN-FERN UNDERHAY YOUR SALON: Calypso Hair and Beauty Studio MODEL: Laura-Jo McCormack PHOTOGRAPHER: Leeanne Swann @ Photographer by Tanz&Lily

I started my career in hairdressing on a full-time course. I also completed a year-long beauty therapy course. While I was studying, I worked part-time at Calypso. When I finished my course, Kirsty Little (the owner of Calypso) offered me an apprenticeship. I love getting hands-on experience while I get qualified. My favourite part of being an apprentice is learning something new every day. I get to meet new people, clients and apprentices. I love catching up with all the other local apprentices at off-job training. We’ve got an amazing bunch of apprentices down here.

decided to give it a go. I enjoy the creativity of photographic work and getting to express my ideas. It’s amazing what you can achieve by mixing together two different styles. Of everything I’ve done in hairdressing, photographic work is my favourite thing.

I love working in a small studio like Calypso. I want to continue working here, doing more photographic work and entering everything I can. I want to learn everything I can and see where my journey takes me.

I mixed two looks to create this look. I mixed an edgy and urban look with a sweet and innocent look. My goal was to create a soft and edgy look. To create this look I coloured the model’s hair with copper and violet foils. I crimped and teased the hair and pinned parts of it into place. The makeup was gold and copper to create a pixie look. I used Osmo and Rusk products.

My biggest inspirations are my off-job training tutors Trish and Megan. They were supportive, explained everything clearly and never gave up on us. This was my first photoshoot. I’d always looked at creative work in magazines and wanted to see my work in print, so I

Thank you so much to my photographer Leeanne, Kirsty for the makeup, my model Laura-Jo, and to Tania for helping on the day.

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SARINA ANDERTON YOUR SALON: Salon One the Cove MODELS: Haze Dickson, Josh Vou, Aleixa Scholes PHOTOGRAPHER: Nathan Roys

My favourite part of being an apprentice is learning something new each day. Once I get my hairdressing qualification, I plan to travel the world. I’d like to work as a hairdresser in different countries across the world. I’d also like to help teach hairdressing skills to other people. I plan to become a hairdressing tutor. I created these photos to showcase my work. Having this collection is a way to show my skills to the world and create a portfolio. Seeing the big transformation and the end result is the best part of photographic work. My biggest inspiration in hairdressing are my colleagues. The

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team at Salon One the Cove all have such amazing skills and are incredibly talented. I wanted to see what I could achieve. I spent a lot of time outside of work and on weekends practising and coming up with these looks. I used Kerastase and Schwarzkopf products to achieve these looks. I’d like to thank my salon, my makeup artist Jaz Taihuha, and my models Haze Dickson, Josh Vou, and Alexia Scholes. Thanks also to my photographer Nathan Roys and my boss, Angela King.

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HAIR AND SCALP CONDITIONS FOR BARBERS What to do with hair and scalp conditions If you work as a barber, chances are you’ll come across a range of hair and scalp conditions. Knowing what they are and how to deal with them is important to keep you, your client and others safe and healthy. Hair and scalp conditions can range from a simple cut or abrasion through to highly contagious conditions and infestations like head lice. Here are some of the common conditions you might encounter, and some advice on what to do if you do encounter them. Some of them are contagious, and some aren’t. It’s important to know which is which.

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CONTAGIOUS CONDITIONS You must not perform services on clients with contagious conditions. You risk catching the condition and passing it on to your other clients or work colleagues. Staff with contagious conditions should not service clients and must see a doctor for treatment immediately. You should never perform a service on a client with a contagious condition.

Folliculitis Impetigo Impetigo is a bacterial infection that usually infects the face and hands. People with impetigo have pustules and â&#x20AC;&#x2DC;school soresâ&#x20AC;&#x2122; (honey-coloured crusted sores). Sometimes people with impetigo have a mild fever. It is most common in children (especially boys), but may also affect adults if they have low immunity. It is prevalent worldwide.

Folliculitis is a group of skin conditions where the sufferer has inflamed hair follicles. Folliculitis leads to tender red spots on the skin, often accompanied by skin pustules. Folliculitis can be superficial, or it can be deep. It can be caused by anything from ingrown hairs to ringworm or bacteria. It is best to see a doctor about this condition as diagnosis and treatments vary widely.

Impetigo flares up and then extends as it heals. Because it is a bacterial infection, anyone with this condition should see a doctor.

Ringworm Despite the name, Ringworm (also known as Tinea Capitis) is a common fungal infection of the skin and is not due to a worm. The most common type of fungus in New Zealand is Microsporum Canis. Ringworm causes a scaly, crusted rash that may appear as round, red patches on the skin. Other symptoms and signs of ringworm include patches of hair loss or scaling on the scalp, itching, and blister-like lesions. Ringworm occurs in people of all ages, but it is particularly common in children. It occurs most often in warm, moist climates. Ringworm is contagious and can be passed from person to person by contact with infected skin areas or by sharing combs and brushes, other personal care items, or clothing. It is also possible to become infected with ringworm after coming in contact with changing room or pool surfaces. The infection can also affect dogs and cats, and pets may pass the infection to humans. It is common to have several areas of ringworm at once in different body areas. Treatment involves antifungal medications.

Pediculosis Capitis This condition is better known as head lice. The head louse is a tiny, wingless parasitic insect that lives among human hairs and feeds on tiny amounts of blood from the scalp. Lice are a very common problem, especially for kids. They're contagious, annoying, and sometimes tough to get rid of. They can be hard to detect. Unless the infestation is heavy, it's more common to see lice in a child's hair than it is to see lice crawling on the scalp. Lice eggs hatch within 1 to 2 weeks after they're laid. After hatching, the remaining shell looks white or clear and stays firmly attached to the hair shaft. This is when it's easiest to spot them, as the hair is growing longer and the egg shell is moving away from the scalp. Lice can be identified and removed using a lice comb. If a client has lice, they should deal with the issue before their appointment with a medicated shampoo, cream rinse, or lotion to kill the lice, otherwise staff or other clients could catch them.

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NON-CONTAGIOUS There are many non-contagious conditions of the scalp. Although you won’t catch these from your client, they can be annoying or inconvenient for the client. Many of them are easily treated, so if you notice a client with one of these conditions, you can suggest some options for them.

or years for all the hair to regrow. Any hair on the body can be affected. Androgenic alopecia Androgenic Alopecia is a hair loss condition. In women, it is caused by androgen hormones affected by ovarian cysts, birth control, pregnancy, or menopause. Women with this condition experience hair thinning all over the scalp, whereas men often experience pattern balding. It is often hereditary. Cicatricial alopecia This condition is also called ‘scarring alopecia’. It occurs in otherwise healthy people of all ages. Hair loss caused by cicatricial alopecia is usually permanent, as hair follicles are destroyed and replaced by scar tissue. The edges of bald patches in people with this type of alopecia look quite ragged, and skin can be red and blistered. A pathologist or dermatologist will do a skin biopsy to confirm if someone has cicatricial alopecia. Traction alopecia

Scalp abrasions and sensitivity Cuts or scrapes can occur on the scalp or the skin surrounding it. You should avoid putting products or other chemicals on this area. You should also ask if your client is sensitive to any products e.g. shampoos, so you can pick the best products for their scalp.

Traction alopecia is hair loss caused by prolonged tension on the hair. It can be caused by repeatedly wearing tight hairstyles like ponytails or even by the weight of long hair. It can affect anyone. People with this condition may also experience itching, redness, scaling, folliculitis, and thinning or broken hair. Permanent hair loss can result from traction alopecia.

Alopecia Alopecia areata Alopecia means hair loss. Alopecia areata describes a sudden appearance of round bald patches on the scalp. It can occur at any age. It’s an autoimmune disease where the follicles reject the hair. It can sometimes be caused by stress, and often occurs in more than one family member. Because there are no symptoms, often hairdressers or barbers are the first people to see it in a client. Firstly hair suddenly falls out; then the patches grow bigger. When new hair grows back, it is often white or grey. It can take months

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Diffuse hair loss Diffuse hair loss is common, and the hair usually grows back. However, if hair loss continues for more than four months, this can indicate a medical or nutritional problem. Hair loss can indicate anaemia, thyroid imbalance, or diabetes. It can also be caused by genetics. Clients with long-term hair loss should see a doctor.

Trichotillomania Trichotillomania is a disorder that causes people to pull out their hair. People with this disorder are unable to stop pulling out their hair. Some people only have mild trichotillomania that is easily manageable, while others have a more severe version. There are treatment options available to help reduce or stop the condition. Clients with this condition should speak to a doctor.

Pityriasis simplex Pityriasis simplex is better known as dandruff. It affects 40% of people over 30. People with dandruff have flakes of dead skin in their hair. It is caused by skin shedding faster than normal, and then clumping together with oil on the scalp. Dry skin, sensitivity to hair products, or skin conditions like eczema cause Pityriasis simplex. It is a harmless condition. There are a variety of hair products available to treat dandruff.

Seborrhoea Seborrhoea is excessively oily skin. It mostly affects the scalp and the face. Skin affected by Seborrhoea feels unpleasant and looks shiny. Greasy and scaly patches, known as seborrheic dermatitis, can develop. People with seborrhoea are mostly healthy, but it can occasionally be a sign of Parkinsonâ&#x20AC;&#x2122;s disease. You can manage Seborrhoea by washing the affected skin twice a day with water and a cleanser. Hydrocortisone cream and antifungal cream can also help. Doctors can also prescribe treatments for severe seborrhoea. Stress, genes, medicines, or cold weather can cause Seborrhoea. It doesnâ&#x20AC;&#x2122;t come from an allergy or being unclean.

Sebaceous cyst A sebaceous cyst is a common noncancerous cyst. A cyst is an abnormality that contains liquid or semi-liquid material (like pus). A sebaceous cyst forms from the glands in the skin that secrete oil to lubricate the hair and skin. Cysts form when those glands are blocked. Cysts can be treated with antibiotics or removed through surgery.

These are some of the hair and scalp conditions you may encounter in your job as a barber or hairdresser. Keep an eye out for these symptoms to give your clients the best experience possible, and to keep you and your workplace safe.

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Get the right attitude YOUR ATTITUDE IS JUST AS IMPORTANT AS YOUR SKILLS.

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You might be the best barber around, but all the sweet cuts in the world won’t save you if you don’t know how to interact with your customers. Barbering is just as much about the people as it is about the cut. Your customers want an awesome cut, sure, but they also want a great conversation and excellent service.

idea to keep up to date with news and sports – it’s easy to fill a twenty-minute slot with topics like these, along with conversations about their hair and what products to use.

We all remember someone who went the extra mile with their customer service, even if something went wrong. It’s the same in barbering. A friendly, professional attitude will get you just as many customers as your cutting skills will.

Eventually, you’ll get to know the regulars. Conversations with them can be a bit different – you’ll know about their lives, and you can carry on conversations from previous times. You also know what topics they’re interested in, and what topics to avoid. Do your best to remember key things about your regulars – it’s all part of being friendly.

Each barbershop is different. Some will have a more casual approach, some a more formal approach. If you’re new to a barbershop, either your boss will let you know what’s appropriate, or you can learn from the other barbers. If you’re an apprentice, there is a Unit Standard in your qualification to assess your conversation skills with customers.

Customers You’ll spend most of your time on the job talking to customers. No matter where you work, there are three basic things you should remember to be: 1. welcoming 2. friendly 3. professional. These are good things to keep in mind no matter where you work or what you do. Once you’ve got these things down, you can build your conversation skills. Traditionally, barbershops were places men went to socialise with other guys and talk about ‘guy things’. Although some things have changed, generally your customers will still mainly be men. Favorite subjects with your customers will depend on where your barbershop is. Guys in central Auckland may have different interests and concerns to guys in small town New Zealand. On the plus side, chances are you live in the same area you work (at least in the same city), so you’ll share some of those interests. When your customer arrives, it’s up to you to start the conversation. That shouldn’t be too hard – start with a hello/ how are you, and go from there. Start and maintain the conversation, but give them the chance to direct it a bit. If they don’t want to talk, don’t push them – some people just want to chill. But you still need to make the effort. Your services aren’t going to take long. Unlike hairdressing salons, where appointments can take over an hour, you’ll probably spend twenty minutes with your customer. So keep it light, especially if it’s a new customer. It’s a good

You want to stay away from religion or politics as conversation topics. The middle of a barbershop isn’t the place for a heated debate about terrorism or the flag change. If your customer brings it up, try and respond the best you can, but stay professional, even if you don’t agree. Do your part to create a safe and supportive environment for different religious, ethnic and cultural groups. You might end up talking about personal topics, especially with a customer you know well. It’s hard in a busy, open plan barbershop, but do your best to maintain some privacy. Talking in low voices is a good place to start. You shouldn’t bring up private information, either – wait for the customer to bring it up. There are always going to be rude people. No matter what, take a breath, stay professional and polite. You only have to deal with them for the next twenty minutes.

Suppliers and colleagues Of course, you’re not only talking to customers. You’ll have to talk to other staff, and you might even have to talk to suppliers. If you’re an apprentice, chances are you’ll be answering the phone, so you could end up talking to just about anyone. The same rules apply. Be welcoming, professional, and friendly If you’re having a business conversation, have it somewhere private. If it’s on the phone, take the phone to the back office or just out of the main area of the shop. If it’s in person, same deal – find a private space. Customers don’t need to hear these conversations. In many cases, they’ll be confidential. Talking to your colleagues is different again. It’s great if you get along – it makes for a better atmosphere, and makes work more fun for you. Keep conversations in front of others professional. Everything else can wait for after-work drinks. Getting right down to it, barbering is about people. Be nice, be friendly. Go that extra mile, and your line of customers will be out the door.

Think you can handle that? Get started on your barbering career with the New Zealand Certificate in Commercial Barbering. Call HITO on (04) 499 1180 or email info@hito.org.nz for more info

BARBERING

GETTING THE MOST OUT OF YOUR CLIPPERS Peter Wells of Ali Babas shares his barbering tips We use our clippers every day. They are one of the most important tools of the barbering trade. The condition of your clippers could mean the difference between doing an average haircut and a great haircut. If your clipper blades are dry or blunt, youâ&#x20AC;&#x2122;ll have to move slower over the head. Not only will the cut take longer, you could also hurt your client. Blunt or dry clippers pull on the hair instead of cutting it. Here are some tips to get the best performance out of your clippers.

BARBERING

Oiling your clippers Clippers should be oiled regularly. Oiling is a quick and easy way to ensure better cutting performance. The blades of the clipper move at a high speed, so oil is essential for preventing heat and wear. First, turn on the clipper. Apply two or three drops of oil across the top of the moving blade and one drop on each side at the bottom of the moving blade. Move the taper lever arm up and down to help spread the oil between the blades, then wipe off any excess with a towel. A spray like Clippercide can also be used to sanitise and lubricate the blades. This procedure should be done prior to every haircut to give you the best possible performance.

Tuning your clippers Clippers are tuned at the factory to run on Australian or New Zealand voltage (230-240v/50Hz). Clipper performance will vary with the actual voltage in your location, so it is essential to tune your clipper to get the best performance. The procedure for this is: 1. Oil your clippers. 2. With the clipper still running, turn the power screw (the larger plastic screw on the side of the clipper) clockwise until you hear a loud ‘clattering’ noise. 3. Now turn the screw anti-clockwise about ½ a turn, until the clattering stops. 4. Turn the clipper on and off a few times to make sure it does not clatter. If it continues to clatter, turn the screw a little further anti-clockwise.

Removing your clipper blades Your clipper blades should be removed periodically (at least once a month) to allow the cut hair to be cleaned out from under the blades. Use a Phillips head screwdriver to undo the blade screws and then remove the blades. Remove the sponge and clean it or replace it and clean out any hair that is caught in the clipper.

BARBERING

SHARPENING YOUR CLIPPER BLADES Once you have removed your clipper blades and cleaned them, you should sharpen your blades. Use a flat sharpening stone with a coarse side and fine side. The procedure for this is:

2 1. Place the stone on a flat surface and wet the coarse side of the stone. Clippercide is a good choice for wetting the stone as it prevents rusting.

BARBERING

2. Sit the top blade flat on the stone and rub the blade back and forwards about 10 times until the polished worn parts of the teeth (where the two blades have been rubbing together) return back to a matte finish.

3 3. Wet the fine side of the sharpening stone and rub the top blade back and forwards 5 times to smooth the blad

4. Repeat with the moving blade. If the clipper blades are still not performing well, they may need replacing.

ALIGNING YOUR CLIPPER BLADES Clippers have adjustable blade alignment. The alignment needs to be reset after removing the blades or tuning your clipper. With the blade screws only semi tightened, you can move the top blade around to position it correctly as below: 1. Move the taper lever arm upwards so the blades are in the closed position i.e. closest cutting length. 2. The top and bottom blades should be parallel, with the top blade approx. 0.8mm above the bottom blade. Do not have the top blade level with the bottom blade as this can cause skin pinching or cutting.

3. The extreme left hand gap of the top blade should align with the extreme left hand tooth of the moving blade i.e. the first tooth of the moving blade should sit in the middle of the first gap of the top blade.

5. Check your blade alignment is parallel and the taper lever arm is in the closed position. Oil the clippers and turn them on. Move the taper lever arm up and down and check the blades are level.

4. Slowly tighten each screw, ensuring you do not alter the alignment. Tighten each screw a little at a time, swapping from one to the other.

Job Done!

BARBERING

barbers keepin’ it real Health, hygiene, and style in the barbershop At work, you’re representing your business. You need to dress well, look clean and tidy, and have a fantastic haircut. You’re a walking advertisement for the barbershop and your skills.

BARBERING

It’s a good idea to know all this before you start working as a barber. Looking presentable will help you get a job, and looking after yourself will help you keep it.

Keep these three things in mind:

Stay healthy

Stay on trend

• You’re on your feet all day. Your muscles will get tired, and your joints will get sore. You can even get Occupational Overuse Syndrome (OOS). OOS is when your muscles ache, you get numbness and tingling through your body, muscles spasms, and hot and cold feelings. If your OOS gets bad enough, you might not be able to work in barbering anymore.

When you’re at work, you’re a walking, talking billboard for your barbershop. That means staying clean and tidy, but it also means wearing appropriate fashion.

• Make sure your posture is good. That means straight back, shoulders back and relaxed, feet evenly spread and facing forwards. Take plenty of breaks. This will give your muscles the chance to relax and stop the repetitive movements that lead to OOS. Besides, slouching makes you look slack. • Eat well and get plenty of sleep. You need lots of energy to stay on your feet all day. Eating and sleeping well also means fewer days off, which is better for your business and your bank account. Your hair and skin will look better too. If you’re an apprentice, you can do more and retain more information if you’re well-rested.

That means: • On-trend hair. Your hair shows off what you and your colleagues can do, so make sure it looks good. Just like retail workers wear the clothes they sell, you should wear the hair you sell. Wear a style you can create yourself. That way you can create it for clients too. • The right style. What’s acceptable will depend on where you work. Make sure to check out the style of the barbershop when you go for an interview. Is it casual or formal? • Clean clothes. No rips, tears, or dirt. You’re at work, so be professional. Stay away from anything offensive – nothing racist, sexist, or offensive to any group.

Stay clean Being clean and tidy is professional. There are also health benefits to showering every day, like relaxed muscles, increased circulation, reduced stress, and much more.

• Wear clean, washable clothing. If you do spill something, wearing washable clothing makes it easier to clean up.

It’s also part of the official regulations for the hair industry. Both barbers and hairdressers have to follow the Hairdressers Health Regulations. These cover the standard of cleanliness for any person or business in the hair industry.

• Don’t smell like cigarette smoke. The smell of stale cigarette smoke is unpleasant.

It’s important to know everything covered in these regulations. Here are some of the most important bits when it comes to personal health and hygiene:

• Empty your pockets and don’t put equipment in them. It’s unsafe, and it makes the equipment dirty.

• Wash your hands. Wash your hands before starting work, after the toilet, throughout the day and in between clients. Use warm water, soap, and a clean towel.

Get your barbering qualification today. Just call HITO on (04) 499 1180 or email info@hito.org.nz for more info.

BARBERING

Tools To complete a French roll, you will need: • Hot tongs or a roller set • A bristle brush • A comb • Bobby pins • Hairspray

HAIRDRESSING

FRENCH ROLL Yavanna Johnson from Mane Salon takes us through a step-by-step French roll tutorial As a hairdressing trainee, you will learn how to create a variety of up-do’s. We asked Yavanna Johnson from Mane Salon to take us through one popular up-do, the French roll. The French roll first became popular in the 1950’s, and remained popular throughout the 1960’s and 1970’s. Today many people use this style for balls or weddings.

For a formal occasion, the French roll is usually quite sleek and smooth. However, it could easily be worn in a more casual style.

Step 1

Step 2

Step 3

Step 4

Consultation. Discuss your client’s desired shape and style. Make sure to look at their hair growth patterns, as these will affect your final result.

Prepare the hair using hot tongs or a roller set to make it easier to work with.

Once the hair has cooled, brush out the set using a bristle brush.

Backcomb the hair. Backcombing the hair creates volume and support for the French roll style.

Step 5

Step 6

Step 7

Step 8

Begin creating the French roll shape by brushing the hair towards the back of the head on one side. Make sure the hair is sitting smoothly.

Once you’ve brushed the hair back, hold it at the back of the head with one hand. Secure the hair in place by pinning from the nape of the neck upwards to the crown. Overlap or cross your pins to make sure the hair is secure.

On the opposite side of the head to where you’ve been working so far, brush the hair back from the face. Shape the hair into a roll over the pins, using the tail of your comb to twist the hair into a roll.

The last step! Pin the roll into place. Use hairspray and your hands to smooth the last of the hair down and make your French roll sleek. Your French roll is now complete.

Want to learn more about hairdressing? Get qualified today! Thank you to Yavanna, Janine, and Mane Salon for creating this tutorial for Forma.

HAIRDRESSING

razor cutting techniques We take you through seven razor cutting techniques Razor cutting is a common technique in hairdressing. Razor cutting adds texture to the hair and helps create a soft, layered shape. Razor cutting works best on straight or moderately wavy hair. Donâ&#x20AC;&#x2122;t use razor cutting techniques on clients with extremely curly hair â&#x20AC;&#x201C; it will only make their hair look extra frizzy. Below are descriptions of seven razor cutting techniques and their effects on the hair, as well as some general tips and tricks.

Twisting (rope cutting)

Pencilling

Planing

This technique requires small sections of the hair to be twisted roots to ends. The hair is then notched using the razor down the twisted hair. The hair is twisted in one direction then cut in the other.

Pencilling involves holding the razor like a pencil and cutting vertically into the mesh of hair with the point of the blade. The section of hair being cut is horizontal and held with tension.

The razor lies on the mesh of hair and is moved back and forwards along the top of the mesh. The angle of the blade determines how much hair is planed off the outer layer. The section is horizontal.

Effect

Removes bulk and is used to give texture to the cut.

Removes bulk and gives movement to the hair. Often used for removing fine pieces of hair and personalising a cut.

Removes bulk. This technique is used to lighten the hair. This can be done on top or underneath the mesh to give the hair a flick out or under. This is not intended to remove length.

HAIRDRESSING

Bevelling/Peeling

Sliding

Freehand

Holding the horizontal mesh of hair between the fingers, lie the razor on top of the finger with the blade facing the hair. Turn the fingers either forward or backward to create the bevel up or under.

Sliding is using one motion to cut the mesh of hair from short to long in one movement. Hold the razor perpendicular to the section. Start at the shortest length and slice through to the longest length. The razor stays on the hair for the whole movement.

Freehand involves cutting the hair at natural fall such as razor over comb or personalising a finished cut. This can be done wet or dry.

Effect This gives a near-solid result removing length while giving direction. The technique is good for encouraging a solid form to turn under or up. Peeling is a similar technique used on the ends of the hair, usually in the interior to create textured ends when removing length.

Effect This technique removes length only. It creates a dramatic decrease in length and is often used to frame the face. The sliding requires narrow sections and an extra sharp blade.

Effect Used to remove length and bulk depending on where and how this is used. These techniques are used to finish a style, refine a shape or soften weight distribution.

Tapering Tapering involves cutting the mesh from the side of the section with the razor perpendicular to the hair mesh. A sliding action where the razor leaves and returns to the meche. You can vary the technique by deepening the angle of the razor to increase the amount of hair removed. You can change the length of the taper by lengthening the backward and forward motion.

Effect Long taper: A long taper removes the most bulk and some length. Creates a feathered result. Medium taper: Removes medium bulk and some length. Creates a less feathered result, better for finer hair. Short taper: Removes minimal bulk and can remove length. Can create a fairly blunt result if the taper is very short. Keeps maximum bulk in the hair while still allowing for some taper in the ends.

Tips and tricks • Short directs long – when cutting hair with a razor think about where you are cutting. When texturising, cut shorter lengths to encourage the longer lengths nearby to curve towards the shorter lengths. Stay away from the root area unless a spiky effect is the desired outcome. • Wet and dry hair – Most razor cutting is performed on wet hair to stop excess pulling and allow maximum control of the hair. For some finishing techniques, dry hair is acceptable. • Always have a sharp blade.

HAIRDRESSING

“only two types of people know how to use this...”

Qualified or Unqualified WHO WOULD YOU TRUST? Been working in New Zealand as a barber for 5 years or more? Got a qualification to show for it?

Why the hell not? Want help?

Call (04) 499 1180

PROFESSIONAL WEDDING MAKEUP TIPS by Midge Holding of Minifies Makeup and Kryolan City Auckland Most brides have their makeup professionally applied for their special day. Some choose to go to their regular hairdresser or beautician, many of whom now offer wedding makeup services. Others chose a freelance makeup artist. Below are some tips and tricks on what to do if you’re offering wedding makeup as a service. You need to be wellorganised (especially if you work freelance). You should also do a trial of the makeup before the big day. Some makeup artists charge full-price for the trial, and others charge halfprice, so think about what price you are prepared to offer.

The trial should take place about one month before the wedding. However, it is not always possible to have the trail at this time. Many brides book months and even years in advance and want to see how good you are before they decide. Some brides visit several makeup artists before they select the one they want.

The trial

I’ve completed trials many months ahead, but when we’ve reached the big day the bride’s skin has completely changed. She may have got a tan or just changed her mind, so it’s important to be flexible.

The trial is the opportunity to determine what the bride wants and what will work best for her. Allow plenty of time, so the bride does not feel rushed and can try more than one look if necessary.

MAKEUP

Questions to ask at the trial Does the Bride have any known allergies to cosmetics?

What colour is the dress?

What colour are the flowers?

• Where is the wedding? Travel time will need to be allocated and charged if on a location. It is up to you to decide how much you charge for travel. A driving licence is a must for any makeup artist. • If on location, what will the facilities be like? I have applied makeup in hotel rooms with poor lighting and chairs that are too low. It is a good idea to invest in a portable makeup chair, so you do not get back ache. Insist on working near a window with even light hitting the face.

What colour are the bridesmaids dresses and flowers?

• How many people are there in the bridal party? Will you need help? Anyone you employ is representing you so only work with best.

Will the hair be dressed up or down?

• Who is doing the hair? It is essential to work alongside the hair stylist - their work is as important as yours.

How much makeup does the bride usually wear?

How made-up does she want to be on the day?

Are the photos going to be black and white, colour or a mixture?

Does the bride have any reference pictures of makeup she likes?

• Will the bride be spray tanned on the day? If so, do the trial makeup after a spray tan so you can colour match accurately. Be prepared to change the colour on the day: Brides are known for making strange decisions just before their wedding. • How and when will payment be made? Payment is not a problem if completed in a salon, but if you are freelancing it is essential to sort this out before the big day. Most brides are happy to pay before the big day once they are happy with the trial. Internet payments have become the norm. Payment in advance reduces the risk of cancellations. Don’t forget to include any travel expenses.

Is the wedding indoors or outdoors? Don’t use too much shimmer if the wedding is outdoors. Shimmer makes the face look greasy. You should also avoid mineral foundations. They have a very high amount of reflective ingredients, which can cause camera bounce (the face appears ghostly white in photos).

There’s no set charge for wedding makeup. It’s entirely up to the individual but don’t sell yourself short. Make it clear what’s included in the price and what are extras e.g. lashes.

What time is the wedding and what time does the bride want to be ready? Knowing timing is essential. As well as making sure everyone is prepared on time, the time of day will affect the makeup you chose. If the wedding is early in the day, the natural light can be very flattering because the sun is not too high in the sky. Makeup colours will appear slightly darker early in the day. If the wedding is later in the day (most are from 12.00 -16.00), the natural light is much harsher and makes your job more difficult.

The kit should have a broad range of foundation types and colours. New Zealand is a multi-cultural society, and it would be very irresponsible not to have a shade to match all your customers, even at the trial. However, there are so many different types of foundations available that stocking every kind is impossible. Foundation palettes are an essential because you can carry small amounts of 12 or 24 colours in a handy palette that also looks professional. These palettes are used worldwide by professional makeup artists. The same applies for eyeshadow, blush and lip palettes. You can choose your colours from hundreds of shades. These will reduce the weight of your kit.

Choosing the correct foundation is vital. A long lasting, good coverage foundation is the ideal choice. The actual choice should be decided depending on the skin type, and how natural or made-up the bride wants to be. You should select a professional product with a higher content of pigment, so a little goes a long way, and good coverage is assured.

MAKEUP

The makeup kit As a freelancer, you are responsible for your makeup kit. It should contain everything you need to complete the job.

The makeup kit should always be spotlessly clean, with enough sponges and puffs to cater for everyone. A pump brush cleaner is vital for cleaning your brushes between clients. Also don’t forget the disposable mascara wands, clean gown (white), tissues and cotton buds. A tattoo covering kit is also an advantage. I have covered many tattoos that Granny must not see.

Procedure on the Day The makeup artist can never be late. If travelling to the location, allow plenty of time and know where you are going. Arrive five minutes early (no more) to set up your workstation. Be prepared and have everything with you. (Don’t forget the notes from the trial).

Introduce yourself to everyone. There are usually several people including the mother of the bride and the bridesmaids. These people should be made-up first; the bride last.

Find a position where the light is even, in front of a window is good.

Wash your hands and ensure you have your hand sanitizer nearby.

Place a white gown around the bride or whoever’s makeup you are doing. Avoid black makeup gowns. These are not a good idea because black absorbs colour and you can apply too much. White reflects light so is the professional choice.

Apply a suitable primer to lightly moisturised skin. The primer will prolong the makeup and make it easier to apply. A mattifying primer is a good choice for weddings.

Powder the face well with a quality loose powder and a powder puff. Press the powder lightly onto the skin and brush off any excess in a downwards motion with a powder brush. If the powder is applied directly with a brush, it can move the foundation and cause streaking, ending up with a blotchy look. The professional way is always with a puff first.

Apply powder blush and contouring products.

Brush the brows to remove any powder.

Define the brows with eyebrow powder for a natural look. Apply eyebrow forming gel to hold the brows in place if required.

Apply eye makeup and lashes if required.

Apply eye primer. The primer will ensure long lasting eye makeup. Allow a few moments for it to settle on the skin.

Apply lipliner/lipstick. Keep gloss to a minimum and always select a long lasting lipstick. Many makeup artists apply the liner over the entire lip, so when the lip colour wears off, the pencil is still there.

Apply yellow based corrector if required.

Apply foundation with a foundation brush, beauty blender or sponge and blend well.

Spray facial setting spray onto the completed makeup for extra durability.

Apply corrective makeup such as contouring, highlighting and cream blush.

Check the completed makeup before showing the bride

Ideally you should be there for final checks once the bride has her gown on, to cover any tan lines or blemishes on her shoulders.

“ R e m e m b e r, i t i s t h e b r i d e ’s v e r y i m p o r t a n t d a y, a n d e v e r y t h i n g s h o u l d b e d o n e t o c a t e r f o r h e r n e e d s . M a i n t a i n p ro fe s s i o n a l i s m a t a l l t i m e s , n o m a t t e r h o w i r ra t i o n a l t h e b r i d a l p a r t y b e c o m e s . ”

MAKEUP

Going nude n at u r a l ly f o r a summer makeup Wendy Hill, Wendy Hill Cosmetics

MAKEUP

Summer is the season for peeling off layers of heavy clothing and baring more skin. Nude and natural makeup looks appeal even more in summer. Beautiful skin at optimum health is essential to carry off a natural makeup. Skin care and skin treatments - and being healthy from the inside out – are a priority to ensure the skin is in peak condition. A nude and natural makeup includes just enough makeup to protect and highlight the skin, and to add subtle definition. There are nude hues to suit all skin tones, and the finished makeup should look glowing and fresh.

The Face For a natural luminosity, mix a little velvet veil primer into an anti-aging tinted moisturiser and apply lightly with a foundation brush. Apply just enough to ensure the skin is enhanced and the natural skin tone still shows. Any blemishes still showing through can be covered with a concealer. Strobing lifts the skin when doing a more nude makeup. Continue with a foundation brush and apply a touch of highlighter (we used the candle glow gold) to the bridge of the nose and the T-zone and in the cupid bow of the lips, blending well. This trick makes everything look lighter. To make the face look warmer, we used blusher and bronzer. We took a bronze shade, tapping it along the cheekbones, then added a touch of a mango blush to the apples of the cheeks. If you’re making up a rounder face, bring the blush in closer to the nose, and for a thinner face, closer to the ears. Smiling and tapping blush onto the cheekbones is always effective to get the right placement for everyone. Take a kabuki brush and buff the blusher well into the skin until it looks barely there and well blended. No strong lines for this look!

The Eyes A nude makeup look requires some natural definition, so some brow work may be necessary to frame the face and to create balance. The brow work is especially necessary for fairer skin tones and lighter hair shades. The current trend for a fuller brow works well with this look, as long as it’s kept as natural as possible and doesn’t dominate. Otherwise, it will spoil the effect.

Softly line the brows with a brow liner to get the shape, and then feather in some taupe coloured brow powder over the pencil for texture and depth. Keep the whole look very soft. You need very little eye colour for this look. We used a pale gold shimmer over the eye. This shimmer naturally highlights the eye. Keeping the look soft and transparent, follow with a honey-gold eyeshadow washed softly over the lids and around the lash line on top and bottom. We recommend putting plenty of mascara on the roots of the eyelashes, then moving outwards to the tips.

The Lips A nude lip is popular because it goes with everything and is quick and easy to apply. The trick is to find the right shade to suit the skin tone. The lips are not the focus of this makeup style, but we don’t want them to be erased either. Beige, pink, mauve and peach tinged hues work well. If in doubt use a nude lip shade with a peachy undertone because that’s a universal shade that’ll suit everyone. Choose a shade that’s one shade darker than your natural lip colour. For a barely there look, dab matte and cream lipsticks on with a finger and press well on the lips. If you’re using lip gloss, choose a lip gloss with a high pigment and a creamy finish, so it won’t look too lightweight. If the finished makeup still looks a little washed out, it typically comes down to three things: the lip shade is the wrong colour, the lip shade is too light, and the blusher has not given a lift to the skin. A good nude makeup will look subtle and well balanced, giving the skin a natural, healthy glow.

MAKEUP

BEAUTY THERAPY APPRENTICESHIPS A Guide to Beauty Therapy Apprenticeships for Employees HITO recently introduced a Beauty Therapy apprenticeship. With 11 apprentices so far, the beauty industry is starting to see the benefits of this training model. But just what’s involved in taking on an apprentice, and why is it so good for your business?

What’s involved?

Time

A Beauty Therapy apprentice works in a beauty salon. They perform a variety of tasks and interact with clients. They don’t need any prior experience or skills, but as they are an employee it’s up to the business to find an apprentice that suits.

From our experience and knowledge, we recommend that apprentices work more than 20 hours per week. It’s enough time to learn and practice all the necessary skills and contribute measurably to your business.

The apprentice starts with basic skills and works their way up. A qualified staff member trains the apprentice in different skills so they will learn everything they need to work in the business. They learn about manicure, pedicure, waxing, facials, and makeup. They also study the theory behind beauty therapy.

Equipment As the training will take place in your business, you’ll need the equipment necessary to train them. The skills include nail technology, waxing, facials, and makeup. If you don’t have some of the necessary equipment, just let us know. We may be able to help.

• The apprenticeship takes about 30 months to complete • All the training takes place on the job. • The apprentice will pay around $1700 towards training and the employer around $1000 over the 30 months. • Both the employer and apprentice receive training materials from HITO and; • Someone from HITO will regularly visit to help with learning advice and training support.

What do I need to train an apprentice? A qualified person Your business must have a qualified trainer to train your apprentice. It doesn’t have to be the owner, it could be another senior beauty therapist. Having another staff member train the apprentice frees you up to run your business. The person training the apprentice needs a Level 4 New Zealand Beauty Therapy qualification. If you don’t have a staff member with this qualification, HITO can help them gain it through a process that allows experienced beauty therapists to get qualified based on their recent experience. We call it Qualification by Experience or QbyE. Your qualified person will supervise and instruct the apprentice during planned training sessions. When the apprentice completes the assessment on each skill, they will need less supervision.

BEAUTY THERAPY

What can an apprentice do? Your apprentice can do anything you feel comfortable having them do. They can begin by learning administration skills such as answering the phone, taking bookings, cleaning and greeting clients. Having an apprentice do this work allows your senior operators to focus on higher-level, profitable tasks. Working on reception allows the apprentice to get to know your clients so when they do begin performing services, the clients already know them and are comfortable with them. Throughout their apprenticeship, the apprentice learns more advanced tasks. They receive a Training Record Book, which lists all the skills they need to learn. Each time the apprentice performs the skill successfully with their trainer, the trainer signs the book. Apprentices complete either a theory assessment or a practical assessment for each skill. Once they achieve this assessment, they should be able to do the task independently and to a high standard. In the end, once the apprentice completes these assessments, they are a fully qualified beauty therapist.

How do apprentices benefit my business? 1. An apprentice can perform administration tasks, freeing up senior operators – helpful at Christmas and other busy periods when there is lots of administration work to do. Your apprentice can greet clients, bring them through to treatment rooms, manage stock, and answer the phone.

2. You know their skills are up to scratch. Because you or your trainer supervise every skill the apprentice learns, you know your apprentice can perform tasks to the standard you need. Many employers have difficulty with students who come out of beauty schools because they aren’t sure what the students can do and how well they can do it. Charlotte Wenzlick, our first beauty employer, frequently had issues with new staff not knowing how to do a Brazilian wax. There are no such doubts with a Beauty Therapy apprentice. 3. You know exactly how much they will cost you. Training an apprentice costs the employer $1000. If you hire new staff, you may have to retrain them to meet your standards. This adds unexpected costs that might not fit your budget. Apprentices receive a training wage as a minimum, which is 80% of the adult minimum wage. 4. An apprentice will learn exactly how your business functions. They will know the clients and systems before they start offering services. Also, clients are more comfortable with them. 5. You can fit more services into your schedule. An apprentice can greet clients, bring them to the treatment room and tidy the room afterward. Because senior operators don’t have to worry about these tasks, they can fit more services into their day.

What should I look for when hiring an apprentice? Your apprentice is your employee, so just as with any new employee, you need someone who fits in with your business. Think about the following things when hiring your apprentice: • Look for the right attitude. Even if they’ve got no experience, look for a good attitude. An apprentice should be positive, dedicated, and willing to learn. Look for someone with a passion for a career in beauty therapy.

• Look for someone with good communication skills. You have to train this person, so you need someone you can communicate with (and who can communicate with you). The apprentice has to communicate with clients too, so it’s helpful if they already have good communication skills. Remember that communication is a soft skill that will need to be developed as part of their apprenticeship. • Look for someone clean and tidy. Someone who shows up at their first meeting looking clean and tidy will go a long way. If your first meeting is when they’ve made the effort to come and drop off their CV, so much the better. Apprentices who go that extra mile to apply for a job usually do well. • Look for someone with a proof of commitment in other areas. Apprentices work hard, so you need someone who isn’t afraid of a bit of effort. Chances are if they’ve proved their commitment to school or in a club, they can do the same in your business. • What does your business need? Do you need someone bright and bubbly, or someone with warmth and empathy? Think about what sort of person will fit in best. • What are your expectations? Think about what you need an apprentice to do, and make that clear to any applicants. That way, you can be sure they know exactly what you expect of them. • Do you have the time to train? An apprenticeship is a commitment, and you need to make sure you have the time to train and grow the apprentice. An apprentice can be great for your business and good for the industry. Training on the job produces client focused and skilled therapists who work to a high standard.

Want to take on a Beauty Therapy apprentice or just want to talk about how it might work for you? Contact HITO today on (04) 499 1180 or email info@hito.org.nz to find out more.

BEAUTY THERAPY

“ M a n y o f h e r c l i e n t s h a v e w o n d e re d w h y a p p re n t i c e s h i p s h a v e n ’ t a l w a y s b e e n a v a i l a b l e f o r s u c h a p ra c t i c a l p ro fe s s i o n ! ”

BEAUTY THERAPY APPRENTICE Meet our new beauty therapy apprentice, Zoe Giles, and her employer Becky Varty Becky Varty’s beauty career has taken her all over the world. After training and working as a beauty therapist in the UK, Becky took up a job as an international trainer for Thalgo and spent seven years teaching in spas across the globe. Now based in New Zealand, Becky is loving her latest adventure – owning and managing her own business. Becky enjoys being able to work with her team and clients here and share her passion for beauty therapy. Becky was excited when she found out that apprenticeships were becoming available in beauty therapy this year. Apprenticeships have long been part of the hair industry but traditionally the only way to train in beauty therapy was through a paid course. In Becky’s experience training someone yourself yields the best results. “It would normally take an individual about one year to build their confidence with clients and their self-belief in how they can be an excellent therapist. As an employer this is a frustrating time. With an apprentice, I get to work alongside them from day one and see their confidence and self-belief grow instantly. After two and a half years they should be some of the best therapists in the industry from all the care

BEAUTY THERAPY

and attention they are receiving from a great team and loyal clients.” Becky is happy with Zoe’s progress in her apprenticeship so far. Zoe is already confident with her clients and often has people re-booking with her. “From an employer’s point of view, this speaks volumes. Zoe is only five months into her apprenticeship so we are all very happy!” Training is a passion for Becky, so she does the majority of Zoe’s training herself. She books out every Thursday morning for three hours of intensive training, and also conducts more informal training throughout the week. Zoe does her theory and homework at home or in quiet periods throughout the

“ I t h i n k t h a t d o i n g a n a p p re n t i c e s h i p i s a m u c h b e t t e r w a y o f l e a r n i n g . ”

week. While Becky is the leading trainer, she says that the whole team have helped teach Zoe. Becky has been happy to find that her clients are really on board with having an apprentice in the spa as well. Many of her clients have wondered why apprenticeships haven’t always been available for such a practical profession! The clients at Warkworth Medispa are impressed that Becky and the team are growing a therapist within their business and develop the industry. “Clients are noticing a development and change with our profession, and we are taken more seriously because of this,” she adds. Having an apprentice makes sense from a business perspective. Becky has already seen her business grow since having Zoe on the team. Zoe can offer discounted prices for the treatments she is learning and clients like these specials. As a result, Zoe gets booked up and this helps pay towards her wages. For Becky and the team at Warkworth Medispa, having an apprentice in the spa is a no-brainer. “Like employing a staff member, you have to interview and make sure you have the right individual - you are growing a team member to work alongside you. But there are some amazing young people out there just waiting to start,” Becky says. “After Zoe has finished her apprenticeship I will most definitely be looking for another apprentice, and will keep doing so for the future of our business and industry.”

Zoe Giles – beauty apprentice Working in beauty therapy has been a long term dream for Zoe. After discovering her passion for beauty in year 11 at high school, she went on to do the Gateway beauty programme in year 13. Getting to work in a real spa was an eye opener and confirmed that the beauty industry was right for her. “Gateway is such an amazing subject, I would recommend it to everyone,” she says. “You see the ups and downs of the industry, and you get to feel the environment.” It was while she was doing her Gateway placement at Warkworth Medispa that Zoe heard about beauty therapy apprenticeships. She had been planning to enrol in a full-time course once she finished school until owner Becky Varty approached her about becoming an apprentice. Zoe realised this was too good an opportunity to pass up. Not only could she work close to home instead of commuting to a course, but she could get a nationally recognised qualification in her dream career without a massive student loan! Zoe is over five months into her beauty therapy apprenticeship and loving it. She’s learning so much and thriving on the practical, on-job education style. “I think that doing an apprenticeship is a much better way of learning,” she explains. “I have friends who go to the course

now who tell me they wish they were doing what I’m doing. I’m already working in the industry, I’m getting experience, building up my clientele; you can’t beat it. I get way more practice as well, and I’m able to build up my confidence… One of the girls I work with went to a course and came out so shy and scared to work with clients. She doesn’t get how I can work with clients already and I’m fine.” Zoe has had some remarkable highlights in her apprenticeship so far, including an appearance on the morning television programme Breakfast during GOT A TRADE week in 2015. Here she did her first ever leg wax on Sam the Weatherman live on TV. Zoe has been enjoying her regular day to day work as well and says that every day in the spa is different. Zoe trains with Becky and with the spa’s nail technician. She has already learnt to do manicures, pedicures, spray tans, facials and half leg waxing, and she’s currently building her skills in eyebrow shaping. Zoe’s favourite part of her job is helping her clients look and feel amazing. “I like helping people, making them feel better about themselves and less self-conscious. Becky says a client should always go out looking better than how when came in, and I think that’s cool. In general, I like the atmosphere of the spa, the people I get to work with, and the clients.” Along with the practical experience in the spa, a beauty therapy apprenticeship also includes book work and study. Zoe has been enjoying this part of her apprenticeship as well. Zoe plans to keep working hard, complete her apprenticeship and get qualified. Then, the world is her oyster!

Zoe’s fundraiser for the Breast Cancer Society. October was Breast Cancer Month and beauty therapy apprentice Zoe Giles committed to doing a special fundraiser for the NZ Breast Cancer Foundation. For the month of October, she did 45-minute facials for $35 and donated half the money from each facial to this worthy cause. Zoe was able to raise over $2,440 to aid in the Breast Cancer Foundation’s work. “I’m so pleased, it’s such a great feeling!” she says of the amount raised. Zoe was just three months into her apprenticeship at Warkworth Medispa when she did the fundraiser, but she had already learnt how to do facials, manicures, pedicures, spray tans and more.

BEAUTY THERAPY

FASHION IGNITES PASSION Michael Beel and Wei Jiang of Buoy share their hairdressing secrets In September, the Waikato Association of Registered Hairdressers hosted Michael Beel and Wei Jiang for the Fashion Ignites Passion workshop. “It was such a fantastic learning opportunity,” says Pip Grundy from the Waikato Association. “We learned so many tips and tricks and saw some wonderful demonstrations”. Over 100 attendees came along to the workshop held in Hamilton. With the help of models, makeup artists, and styling from the White Room, Michael and Wei demonstrated a series of looks. Of the six different looks shown on the day, some were from award-winning collections Michael and Wei have created. The rest were from looks they created for NZ Fashion Week this year. As well as demonstrating these looks and discussing how they created them, Michael and Wei shared their advice on photographic and editorial work. Attendees were encouraged to think about how they could create an editorial finish for their photographic work and think about their work in a fashion- forward way. Through the six looks they created, Michael and Wei showed how they added an editorial finish to their work. They also brought along several mannequin heads and products to demonstrate additional techniques.

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The demonstration also focussed on the use of wigs and extensions. Both wigs and extensions are common in editorial and fashion week work, so learning how to use these effectively is an important skill. To help attendees build their skills at using wigs and extensions, Michael and Wei gave a demonstration of wig wrapping. Wig wrapping involves wrapping the model’s natural hair around their head so a wig can be fitted over the natural hair. Wei demonstrated this look on a model who then wore a wig of black sequins. Wig wrapping allows the wig to sit smoothly and securely on the model so she can move about without dislodging it. After Michael and Wei created their six looks, the models were styled by the White Room (a New Zealand design brand), and their looks finished off by makeup artists. The six models then walked down the ‘runway’ so the attendees at the workshop could get a closer look at the hair. “I enjoy sharing my knowledge and encouraging hairdressers to extend themselves,” Michael says. “If you stop learning you become stale, so ongoing education is valuable. Even if you only take one thing away with you, the learning experience has been worth it”.

sensible social media The employee’s guide to using social media responsibly Social media may be a good platform for communicating and socialising, but what you make public may damage your career. Whether you’re a new apprentice or an experienced member, we’ve compiled the most important things to consider in using social media responsibly.

Before applying Employers use social media to suss out job applicants. A survey by CareerBuilder.com found that at least 45 percent of respondents said they screen potential job candidates based on their social media. These employers said they carried out ‘social background checks’ on Twitter, Instagram, LinkedIn and Facebook. Your social media profile gives a brief overview of your personality. So before applying make sure you have a profile that represents you well.

Think before you post Our modern world of sharing can come back to haunt us. Think before you post information, photos and videos online. Even sending information to friends can be risky. They can copy what you post and send it to people you don’t know who then could send it to even more people.

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Photos Once you post a photo to Facebook you will never be able to delete it. Even after using the delete button, Facebook retains a copy. It’s in the fine print of your Facebook user agreement. Everything you post on the internet stays on the internet. Consider changing your settings to approve tags from friends in case you don’t want to be associated with it. Potential and current employers can see your profile or cover photos even if you aren’t friends. Posting provocative or inappropriate photos can deter an employer from hiring you. A general rule of thumb is don’t post anything you wouldn’t want your mother to see.

Comments Your comments online can get you in just as much trouble as your comments offline. Employers are mindful of what candidates are saying about current and past employers. Bad mouthing or sharing confidential information concerning your employers will not do you any favours. The fact that you thought they would never see it is also never a good defence. It is important to stay positive or post nothing at all. Bear in mind before posting that you may be friends with past and current employers and colleagues online. If you feel bad about ignoring friend requests from employers and colleagues, you can make them ‘acquaintances’ online to restrict what they see. Similarly, you can customise your settings on Facebook posts to prevent certain people from seeing them. Of course, you’re best not to say anything negative at all. Hateful comments can be detrimental. Some employers will not pursue applicants if they see anything that is hateful towards another race, belief or sexual orientation. Remove comments like this, even if they were posted by friends and not by you. Just because you didn’t post it, doesn’t mean you won’t get judged for it. Poor communication skills online accounted for affecting 29 percent of hiring choices, as it implies a lack of regard to detail. A simple spelling mistake here and there won’t do much damage. But if it’s available to the public, try your best to make it clear, and to check the spelling and grammar.

Everyone is entitled to freedom of speech. But if it’s available to the public, you should aim to keep it professional. Feel free to post whatever information you want to your personal profile. Just keep in mind that the information you do post can damage your existing career or chances of building one.

Positive power of social media It’s not all bad, though. Your online profile can be the reason someone decides to take you on. • Your profile can give an employer a sense of your personality and how well you would fit into the company. • Your profile can emphasise and highlight your creativity • Your profile can support your professional qualifications and hold details or proof (images, mentions, articles, etc.) of rewards or accolades you have received • Your profile may display positive references posted by other people Social media is a great platform for networking, making connections with potential job opportunities, and promoting your personal brand across the Internet. It is a powerful resource. Make sure you use it to your advantage by conveying a professional image.

Checklist • Before you begin a job search, clear up any ‘digital dirt’. Remove any photos, content, or links that can work against you in your employer’s eyes • Check that personal profiles are as private as possible to prevent people you don’t know getting information about you • Think BEFORE you post • Only post content you would be okay with your mother seeing • Remove any unsavoury content • Ensure your personal profiles are an accurate reflection of your CV • Remember your profile is a professional representation of you

Qualifications Some employers may view your social media sites to validate your qualifications and experiences. Make sure that your profile is up to date and is an accurate reflection of what is on your CV. Always tell the truth.

Personal vs private It’s my personal page, shouldn’t I be allowed to post what I want? Of course, you are allowed to post whatever you like.

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Help social media to help you. Social media is a place where information can be gathered. If you can look someone up – why wouldn’t you? Don’t damage your chances of getting a job simply because you think no one will notice your online personality. Use social media responsibly.

SOCIAL MEDIA FOR SALONS by Larissa Macleman

I talk with salon owners every day. There are questions I hear consistently: “What should I post on social media? Where do I find the time? Shall I do Facebook or Instagram? I just don’t know!” With today’s frenzy around phones, apps and the web, many business owners feel like it’s too much hassle to post every day to Facebook or Instagram. It doesn’t have to be a big deal. What you need is a plan!

The Plan 1. Start with your clients – As with most things in life, romance, and business – timing is everything. Think about your clients over the course of their week. What do they do every day, and when are they active on social media? Many people look at their phones even before they roll out of bed! A quick check at lunch time or in the evening during TV/screen time is also pretty normal. You want to catch people when they’re online, so these are the best times to post your content. 2. Plan your salon’s posts, one week at a time – Starting a social account and leaving it to grow cobwebs doesn’t do your brand any good. Social media is fast-paced and the content is only relevant from one day to the next. Does this sound like too much effort? The good news is that if you’re organised, posting frequently doesn’t have to take a lot of time and energy. At the start of every week, put aside 30 minutes to plan and schedule your posts so that you have different kinds of content to post through the week. Having your social content mapped out at the start of the week makes it easier to post as your week gets busy. 3. Use the rhythm method – If you’re not posting all that regularly right now, getting into a rhythm is your first goal. Start with posting 3 times a week. As you get more confident, try to post a least once a day. The idea here is to stay in front of your clients so that they grow to trust your business and become tempted to book your services.

The Style Now you have a plan, it’s time to think about the style of content that will help your salon to shine online. 1. Authentic – Let people see you and your team so they get to know you as real people. Post about what you do in your salon day-to-day. Show your salon in action and your team hard at work. Not only will people have more

respect for the effort you put into your services, they’ll feel more connected to your business. 2. Trending Fashion – What’s happening in the world of hair and fashion? Share photos of trending styles that are in keeping with the best your salon has to offer. Feel free to add your own spin and comment on the fashions you post. After all, your clients give you money to have opinions and care about THEIR style decisions. 3. Build Trust – For your potential clients, even the idea of visiting a new hair salon can be scary. Imagine going to an unfamiliar salon and getting a hairstyle you hate! For a client, it’s the true definition of misery. Posting pictures of the real hair you do in your salon will help people feel comfortable with your judgment and technical ability. It’s an essential part of building trust with your potential clients. Sharing images of the great work you do, especially before and after shots, helps existing clients get new ideas for their hair. It’s win-win for everyone. 4. Inspiration – Dazzle clients with a collection of exciting fringes or the season’s new colours. Demonstrate different ways for clients to style their hair at home, using step-by-step photos or a short video shot from your phone. If you’re excited about a style or technique, your enthusiasm will shine through. Including fun, relevant quotes that inspire your team will also help clients get to know you better. 5. Promotion – Why go to all this trouble? So you can reach out to people tapping away online, and get them sitting in your styling chair. If you’ve given your audience all the value contained in the four points above, you have every right to encourage people to come to your salon and try your services. Don’t be shy! Use your online booking to get your clients from your social channels, book into your salon and enjoy the services you have to offer.

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RODNEY WAYNE CELEBRATES APPRENTICE SUCCESS Meet Rodney Wayne’s first apprentice of the year In November, the Rodney Wayne group announced their first Rodney Wayne Apprentice of the Year. The Rodney Wayne Apprentice of the Year is a new award, designed to honour exceptional apprentices working in the Rodney Wayne group. The award went to Liliya Kurunghat from Rodney Wayne Northlands in Christchurch. HITO sponsored the award. “I felt very emotional when I won the award,” Liliya says. “As I was holding the trophy in my hands, I knew I had a responsibility to step up and continue to be the best apprentice I can be. I want to be a role model for other apprentices”. To win the award, Liliya had to fill out a nomination form and answer a series of questions. Her employer, CY Wylie, also had to submit a supporting nomination. The nominations then went to their Rodney Wayne regional manager. Winning the award meant a lot to Liliya, on both a personal and professional level. “It’s nice to know that the brand you work for appreciate the work you do,” Liliya says. “This award will inspire Rodney Wayne apprentices to push themselves”. Kylie Dalley, the HITO Northern South Sales and Liaison Manager, presented Liliya with the award. “HITO and Rodney Wayne share a vision to set a standard in the hairdressing industry through investment in apprenticeship training,” Kylie said. “It’s fantastic to see so many apprentices investing in their careers by working towards a HITO qualification”. As Rodney Wayne Apprentice of the Year, Liliya plans to “honour the industry by continuing to push boundaries and educate myself”. Liliya feels that the award makes her accountable for how she invests her passion and skills.

As well as transforming clients and being the best hairdresser she can be, she wants to share her skills with others and help hairdressers grow. Liliya chose a career in hairdressing because hairdressing has “no limits”. “There are so many opportunities in hairdressing,” Liliya says. “I love stepping forward and trying new things. I wanted a career where I would never be bored, and where I could create something beautiful”. “At the end of the day, seeing a smile on my client’s face is the best reward. I feel so privileged that I have a career where I can make people look and feel amazing”. Liliya is focussed on finishing her apprenticeship. Once she’s qualified, she wants to travel and be involved in competitions and fashion shows. “I want to give 100% to whatever I do,” Liliya says. “I want to share everything I learn with my salon team and continue to challenge myself and grow in all areas”. For Liliya, the key to success in hairdressing is “patience and respect for what you do”. Anyone wanting a career in hairdressing should “practice patience with your clients, your team members, and new things you are learning”. “Never give up on something, even if it seems difficult at first,” Liliya says. “Stay motivated and positive, and open to new experiences. Learn from any criticism you receive”.

“A t t h e e n d o f t h e d a y, w h a t m a ke s y o u a g re a t h a i rd re s s e r i s t h e a b i l i t y t o l i s t e n , to learn, and to help others”.

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BELIEVE IN THE VALUE OF YOU AND YOUR BUSINESS Malcolm Gibbons Staff leave all the time – it’s an unavoidable fact of business. What is avoidable is all their clients jumping ship too. When a staff member leaves, it raises the age-old debate: who does the client belong to? If a staff member comes to you with clients, you should make a note of these clients. If that staff member leaves, they should be allowed to contact these clients to let them know. Any other clients belong to the business. It’s up to the salon owner to let them know their stylist is leaving and to give them the opportunity to rebook with another stylist at the salon. However, this policy doesn’t always work in practice. The fact is, your clients want someone who’s going to give them a fantastic experience. If a staff member leaves and the client feels they’re no longer getting that fantastic experience, chances are they will leave too. Instead of complaining about it, focus on attracting other clients. “But you don’t understand,” I hear you say, “I’ve spent good money and resources attracting those clients, and my staff just take them away when they leave”. I understand – all those sleepless nights, worried about your profitability slipping away along with your staff members. But there is a solution. 1. Make sure you provide a stimulating environment for your team. That way, your staff are less likely to leave in the first place. Think about providing training, running team events, and giving your team new challenges. Help them achieve their career goals and bond with the team. 2. Create an amazing salon experience for your clients. Make sure everyone in the salon knows how to provide fantastic

customer service. Make sure your staff have top-notch skills. If your client is getting fantastic service in all areas from every person, they’re much less likely to want to leave. Give your staff and clients more reasons to stay than to leave – it’s as simple as that. So how do you do that? First of all, remember that your team are people too. They have wants and needs that don’t always revolve around money. Take the time to get to know them and learn what “gets them going”. Think about your leadership. Do you provide strong guidance, or are you a bit wishy-washy? Are you fair, and do you trust and respect your staff? Do you understand them, or have you forgotten what it’s like to not be the boss? Are you clear about where the business is going and what you want to achieve? These are just some of the questions you should ask yourself. Next, take a look at your clients. What do you do that makes your clients feel welcome and special? How much communication do you have with them – do they know that you, the owner, appreciate them as clients, or do they only talk to their stylist/barber/therapist? You need to work actively on your client experiences, both when they are in the salon and also in between visits. Give them every reason to keep coming to you, because they simply wouldn’t get such fantastic service elsewhere. If they do leave anyway, it won’t take them long to recognise that they were better off with you than they ever will be at their new salon.

Malcolm Gibbons loves helping salon owners grow their businesses and has an outstandingly uncomplicated way of doing just that.

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ARE YOU READY FOR THE SALON SUMMER MADHOUSE? Larissa Macleman shares her advice on preparing for the busy summer season Recently I met one of my good salon owner friends for coffee. It was 2pm, and she announced that she “just had to eat!” as she hadn’t eaten a thing all morning. “I’m living the salon Christmas madhouse life”, she said. I remember those days well, and over our lunch (with a touch of summer wine) we discussed how to survive the silly season in a salon.

Look after yourself You’ll be working long hours, no doubt rushing around madly. If you don’t look after yourself, you won’t make it through the busy season. This could mean anything from sick days you can’t afford to take to just being in a bad mood. To make sure your salon runs effectively even when you’re super busy, you (as the owner) need to be prepared. You’ll also set a good example for your team, making sure they too are prepared for the busiest part of the year. Be prepared – Arrive in the morning knowing you’re not going to be leaving those four walls until after 8pm. If the day really does pan out that way (and it often will!) make sure you’re prepared. Have a water bottle or two, a muesli bar, and nuts and raisins to snack on. Bring your lunch and something to eat around dinner time, and have some spare coins for when the apprentice does the “food run” for a wee pick-meup snack. Stick to healthy options – there’s plenty of time on Christmas day to put on the pounds! Walk out – Get out of the salon as often as you can. I know, I know – I’ve just said this isn’t possible some days, but if you get the chance to then grab it. Even if only to window shop, a quick walk refreshes the mind and stretches the body. You’ll come back feeling better and more refreshed. Look after your feet – Wear smart shoes or bring two pairs. In a job where you’re on your feet all day there’s a fine line between feeling pain and looking great! Change your shoes every few hours and make sure a flat pair is always handy. Have your sneakers in your bag for the trip home.

team are more easily able to make it through this busy period with a smile on their faces.

Look after your team Caretake – Providing some healthy snacks or treats for your team for an afternoon tea will lift morale and feed those who have not prepared themselves. No one wants a ‘hangryhairdresser’. As well as making sure their energy levels are up, having a themed shared lunch makes staff happy and helps them get into the holiday spirit. 10 to 9 team meeting – Gather together before clients start to arrive. Have your day sheet printed out to review of the day. Talk about any possible unforeseen issues, particular clients coming in, team sickness, or shift changes. Delegate morning jobs so you don’t run into issues later in the day – things like making foils, making sure there’s enough colour for Mrs Jones, and that everyone is going to get their much needed lunch break. It’s a lot easier to complete jobs when you know exactly what you’re supposed to be doing and when. As a bonus, staff that know exactly what they’re doing can leave you alone to complete your tasks (so you might be able to leave before 8pm for once!). Wine – It’s the holiday season, and everyone’s keen to relax and celebrate. Relaxing and drinking a bit too much wine can go wrong at the best of times, so you definitely need to watch it during the busy season. There’s plenty of time to celebrate on public holidays when the salon is closed!

It’s all about making sure you keep your energy up and making sure you feel comfortable. Taking breaks, eating regularly, and wearing comfortable clothing are all an important part of this.

Sleep – Make sure you and your staff get plenty of sleep. Being tired makes every task a lot harder, and makes staff slower and less cheerful. Plus, if you exhaust yourself working you’ll sleep through the holidays. The last thing you want is to sleep through your holiday rather than enjoying it.

However, it’s not just you that needs to stay on top of things. Your team will all be working hard too. A happy and healthy

With these tips, I hope you can all make it through the busy season with a smile.

Larissa Macleman owned an award-winning hair salon with a team of 25+ employees for 20 years. Now she is the Business Development Manager at Timely, a world-leading salon software product. Larissa helps salons come to grips with technology on a daily basis, a task that her previous experience has equipped her well for.

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what does success mean to you? Lyndsay Loveridge, hairdressing guru, shares her expertise What does success mean to you? That word means many things to many people, whether they’re trainees, salon owners, or stylists. Success means different things to different people. For some people, success is about winning all the top awards, while for others it’s about helping others succeed. Whatever your goals, there are several traits that will ensure you do your very best. Successful people set themselves apart from their peers by their: • High performance • Unique selling point • Memorability • Attitude • Aptitude • Commitment

• Goals and outcomes • Genuine love of people, desire to share knowledge, and willingness to go the extra mile In some situations e.g. competitions, there may technically only be one ‘winner’ on the day. However, striving towards all the traits of successful people will help you grow. You’ll be able to look at your skills, your creativity, and your business acumen (depending on the situation). Taking the risk and going after what you want will make you a better hairdresser. You’ll learn about yourself, your industry, and your colleagues. Perhaps you’ll even discover that success means something different to you than ‘winning’ on the day. Here are some examples of success and what it means to different people:

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SUCCESS FOR THE TRAINEE/APPRENTICE These stories are fictitious, but the situations they describe are very real:

Meet Louise (Lou to her friends and family). Lou came from a provincial city. A top achiever at school, halfway through Year 11 Lou told her parents about her dream of being a hairdresser. Not any hairdresser, though – the best hairdresser. And so the battle began. Lou’s parents were hard workers, but they didn’t have any qualifications. They’d always dreamed that their daughter would go to university. But Lou knew what she wanted, and she was determined to achieve her dream. Eventually, they agreed to compromise. Lou would stay in school for now, and get a holiday job at a salon. That way, she’d be sure that a hairdressing career was right for her. If it didn’t work out, she’d still have the option to stay at school and try another career.

That day, Tom met the boss. The boss gave him the chance to spend the rest of the holidays in the salon. Tom spent every moment he could in the salon, experiencing, observing, and asking questions. Tom went back to school with a plan – finish the next year at school, work as a salon assistant over Christmas, and then make that apprenticeship happen. Once he’d come up with a plan, Tom shared his goals with his parents and the school. There was no stopping him – he’d found the perfect career. He loved working with people and exploring his creative side.

Lou was always feisty, keen to work hard and prove to her parents that she had made the right choice. She put together a mood board showing what she wanted to achieve – her dream job, her car, her qualification. Then she went out to find a salon who could help her reach those goals.

Meet Rihanna

Lou did her homework and narrowed it down to two salons. She did a ton of research on both of them and on what qualities a top hairdresser needs. Her planning and clear commitment set her apart from other wannabe hairdressers, and she got a job.

The day she turned fifteen she told her parents “I’m outta here. I want to be a hairdresser”. As the youngest, Rihanna always got her way. She talked to her careers advisor, and off she went. At fifteen Rihanna was a bit too young for an apprenticeship, so she decided to start her career at a hairdressing college. Her parents and siblings agreed to help her out with the costs, but she had to live at home until she finished college and found a job.

Meet Tom Tom started boarding school at 12. Although he did well at school, it never really felt like the right place for him. He felt alone. It didn’t help that all the extra-curriculars were sports – with his small stature, sports weren’t something Tom was interested in. One holiday he slipped into the local salon. The school barbering service made you look like a clone, and Tom was anything but a clone.

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Tom and the apprentice got on like a house on fire. Best of all, Tom loved the salon. The whole environment was awesome, and the haircut made him feel amazing. Tom knew where he wanted to be.

Lou knew hairdressing would get her what she wanted: a qualification that could help her travel and let her start earning money straight away. The sooner she earned money, the sooner she could get that car she wanted, after all.

Lou set her goals and embraced any challenges she faced. Her mood board helped her focus and stay on track, and, as a result, she succeeded at her goals.

The salon’s male apprentice greeted him when he came in the door. The apprentice was looking for a model for a training haircut and asked Tom if he’d help out. Tom agreed.

Rihanna lived in Auckland, the youngest of seven children. Few luxuries came their way, but she had a big, close, loving family. She didn’t like school much, even saying she was there to eat lunch and hang out with friends. She had a big personality and a heart of gold.

After some time at her course, Rihanna decided that barbering was the career for her. Luckily, she found a salon that did both barbering and hairdressing. With help from her HITO Sales and Liaison Manager, Rihanna finished up her hairdressing qualification and then achieved her barbering qualification. By the time Rihanna was twenty, she had a paying job and two qualifications under her belt – not bad for someone who left school at fifteen! She worked hard and concentrated on everything she had to learn. She learned that she could achieve whatever she wanted, as long as she set goals and kept her eye on the prize.

SUCCESS FOR THE SALON, THE TEAM, AND THE INDUSTRY Whatever success for your salon means to you, you need leadership and commitment to achieve it. With commitment to your goals, vision, brand, and team, you’ll achieve whatever you want to achieve. As well as these lofty commitments, you also need to focus on the day to day running of the salon. Get sound legal and accounting support, and make connections within your industry. Set out clear policies and procedures for your salon, all of them focussed on success. Make sure to grow and educate your team – work with them to create a training and education programme to help them and you achieve success. If you’ve got the right team in place, you’ll find that

their personal goals will work nicely with your business goals. A workplace that shares the same goals and works together can achieve more. Not only do teams need to work together, the industry as a whole also needs to work together. We need to work together to be recognised as a professional industry and be paid what we are worth. The hairdressing industry also needs to make a commitment to excellence in service. Our client is the most important person in our industry, so treat them well. Happy clients mean a thriving industry and success for all salons. Treat them well, and the client will remember the service long after they forget the price.

T h e c h a l l e n g e : B e t h a t s o m e b o d y p re p a re d t o m a ke t h e d i f fe re n c e h a p p e n ! A l w a y s re m e m b e r t o g e t h e r w e c a n m a ke i t h a p p e n .

HEAR FIVE TOP SALON OWNERS’ VIEWS ON SUCCESS Grant Bettjeman at Bettjemans 1) For a young person getting into the industry, the key is passion! It’s a bit of a tall order because young 17/18-yearolds in an interview situation need to be confident, intelligent and articulate plus look your interviewer in the eye to convey this passion. I am looking for all those things. Together they add up to passion. 2) For anyone looking for a job in the industry, keep these tips in mind. Do some research on the salon you want to work at so you can know something about the salon. We employers are suckers to a bit of flattery. If you visit the salon, look amazing. Have your makeup done and hair groomed. Be early. Have a well set out CV. We are always looking for someone with work experience, even if it’s in a supermarket or nannying. Salons are busy high experience environments, and we are happy to train, but we don’t want to babysit or be the ones to help you make the transition from high school to the work environment. Some experience is great. 3) In five years I think the industry will be essentially very like today. The industry is still the same as when I started 40 years ago so I can’t see the next 5 or 50 for that matter changing the essential core service. Yes, there have been improvements, of course, and we will see technology playing more of a part in booking, consultation, record keeping, marketing and communicating with our clients. However, scissors, brushes, combs, dryers and hair and

heads are still the same. Even perms and tints are still pretty much the same as when they were first formulated in the 1920’s and 30’s. Our industry is extremely stable. 4) Want to make a profit? Charge! No, not like a wounded bull but what you are worth. Not what the neighbouring salons are charging. Have a point of difference like exceptional blow waving or exquisite blondes or an exceptional service involving a gift, sparkling water, wine and beer or a hand written note. Never be afraid to ask someone you respect in business for advice and I swear by a business coach. Do your sums and make sure you have a healthy wage, stock, expenses and profit balance. Above all else, put your prices up every year. It stuns me who in our industry doesn’t. Clients don’t mind a few dollars here and there. It’s when you have to implement a big jump they balk. 5) A stylist can gain success in the industry by being fully booked. Our stylists are paid on a tiered commission rate, and the busy stylists earn very healthy incomes. Our stylists essentially have their own businesses within ours. The only pay increases they get are the ones they give themselves by increasing their turnovers. Our job as employers is to offer them every opportunity to do that. Increasing prices each year, running incentives, business training (business coach), regular appraisals to encourage and support and above all create an environment and atmosphere that keeps the client wanting to come back and back. An intelligent, hardworking and motivated stylist can earn an exceptional income. I know this because many of our stylists do just that.

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Linley Wade at Hairscene Hair and Beauty

Diana Beaufort at Reds Hairdressing

1) If you’re new to the industry, make sure you have these two things:

1) If you’re new to the industry, you should have:

Attitude: Young people can achieve anything with a positive attitude Passion: Passionate for helping people and hair 2) If you want a job in the industry, dress up, look like a hairdresser, create a CV and walk the streets. Be prepared to work for free to prove yourself if that’s the salon you want to work in. This will show you have the right attitude and are passionate. 3) I think the future of our industry involves two types of salons: a. Cutting bars. They provide cutting only services at lower prices and appointments take less time. b. The total experience salon, spend a few precious hours being pampered, build strong relationships with their stylist and salon and feel relaxed. 4) If you want your salon to be financially successful, you have to realise that hairdressers are professional, have spent a lot of time and money training in hairdressing and the customer experience. We need to be charging the correct amount for our services and add profit in the margin and not try to compete with other salons on price. 5) How to be a successful stylist? A successful stylist will not just be looking after her clients but also rebooking clients, sending them home with the tools to do their hair at home i.e. retail. Building trust with the clients. Remember the salon owner needs to cover apprentice wages, overheads, training, etc. If you bring in close to triple your wages then you should be rewarded by way of bonuses.

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• Commitment to their path – they must show a real passion for the industry. • Character – we want people who are a good ‘fit ‘and will embrace our salon culture. • Good communication skills – talented stylists are always good listeners. 2) If you want a job in the hairdressing industry, be prepared to start from the bottom and work your way up. The only time success comes before work is in the dictionary. Have an open mind and a positive mindset. 3) The future of the hairdressing industry will be driven by what our clients demand. I believe that will include a more ‘holistic” approach to hairdressing. We are seeing a shift in clients valuing more time efficient services, a greener more sustainable approach to our products and environment. Clients are more informed about new products and services, and they can shop around more easily. We are focused on building deeper relationships and loyalty with our clientele. 4) To be a financial success, you should ensure your pricing reflects your value. Charge what you are worth and what your market will support. Don’t discount! Make sure you have a good grasp of your financial figures and an easy to follow budget that you monitor regularly. You can’t manage what you can’t measure. 5) Our stylists are successful because they monitor their targets on a daily basis, and we share all our individual figures at our weekly meeting. Our stylists are aware of the Salon Performance Indicators (SPI’S) that drive their remuneration, and they ensure that are achieving those targets.

Natasha King at Fred and Gingers 1) A newbie in the industry should have drive, motivation, and commitment. Someone willing to work damn hard and never give up. I want someone who is going to push themselves out of their comfort zone. I want people that are prepared to put in the hard yards to get to the top. I want staff that will give me 200% and earn the rewards available to them. 2) If you’re looking for a job in hairdressing, be prepared to work harder than you’ve ever worked before. Be smart - get into a good salon not just any old salon. Don’t make excuses, try harder. All the glamour that you think hairdressing involves doesn’t happen without hard work. 3) Our industry is quickly becoming a very prosperous and appealing one. Employees expect more and therefore so do employers. I can see a shift towards less “One man bands” and more towards highly driven skilled staff at larger salons working for knowledgeable salon owners. 4) Gone are the days where people opened salons to pay themselves a wage. Business owners are now highly skilled, smart and savvy. Salon owners need to continue to upskill and learn to understand the financial aspects of the business. Hair salons have the potential to be highly profitable investments when run by people with a better level of understanding. 5) A stylist can be financially successful by operating their column like a business. Just as I see a shift in the type of salon owner, I also see a real shift in what stylists expect from their work. Hairdressing is fast losing its reputation for long hours and small pay. Stylists have the potential to earn great money and have work/life balance. Again I believe stylists are becoming far more aware of the financial aspects of their job and are no longer content with just scraping by. Stylists that are aware of giving full services, KPI’s, brand management and client care will no doubt see the financial return.

Jacqui Victor at True Grit Hair Spa 1) A newbie in the industry should have loads of passion for the industry, fashion, creativity, honesty and loyalty 2) If you want a job in the industry, you should ooze personality. Look the part. Smile. Clean shoes. Perfect nails. Eye contact. And show an incredible amount of passion for the industry. 3) In five years time, the hairdressing industry will be similar to today’s industry. More technology in the mirror. Team cultures will be even more refined. And client journeys will be perfected. Although there will be fewer salons: only the salons training their teams are going to survive. 4) Any salon with the perfect client journey is going to make more for the till and the business. Clients need to feel more special every visit so exceptional training will be mandatory. Technology in product is also becoming more and more superior, and client’s expectations are higher. If everything comes together in a package, then the client has no problem paying for their services! 5) Stylists who are successful are not only interested in earning money. They also want status and satisfaction in building and looking after a grand loyal clientele. They want an environment where they can learn not only from the industry but their peers also.

EDITOR’S NOTE: Working throughout 2015 with these five extraordinary salon owners/employers has been a privilege and an honour. Each of you willingly without reservation have shared from the heart. You each rock! My sincere thanks. Lyndsay Loveridge

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a real holiday by Margaret Walsh Business owners often need to step away from their salons for long periods of time. Sometimes, it’s to restore your “work pizazz” or just for a long, well-earned holiday overseas. Imagine your 2016 New Year Resolution; “Two months holiday in Europe!” Whatever the reason, your business can’t just pause while you’re gone. When the need to leave arises, your company has to be ready to run on autopilot.

weekly savings plan to cover airfares and accommodation (I suggest using www.airbnb.co.nz for accommodation for long stay). Make plans to visit your dream destination.

I’ve learned to loosen my restraints and simply let go. I can work on my laptop when necessary. Why would I go and leave two businesses? Because the All Blacks needed me in the UK to watch them play three games. Well, that’s my excuse.

Before you say, “I can’t do that,” read on. Preparing for business autopilot is a several-step process, but if your company can soar without you around, the benefits are innumerable.

I returned rested and ready to work on a new skin analysis company. My current beauty therapy and hairdressing company is still thriving. There is no more a control freak in West Auckland than me, so if I can do it – you can do it! Plan to let go and plan to reward yourself with a time-out from your business in 2016. Write down on your New Year Resolution list to have a wellearned “real” holiday away from your business. Start your

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For business owners, delegating might not mean the difference between winning or losing a Rugby World Cup, but it can mean the difference between your salon’s success and failure. So, consider the following benefits of delegating (or going on an extended holiday and leaving a person in charge): Delegating gives you the freedom to create or reinvent your business. If you’ve got the time to get away to rest, relax, lie in a hammock and listen to the waves on the beach those entrepreneurial thoughts and salon service ideas will flow.

Virgin Group founder Richard Branson said: “I delegated the areas I struggled with to people who also believed in the project. This freed up my time to focus on what I was good at.” As founder of an entity that operates 400 enterprises, one thing he was good at was “finding the next businesses to start up.”

feasible, nor is it something you should strive for if you ever plan to take a holiday. Instead, empower your employees to be problem solvers. If they require constant validation and need permission before making decisions, you’re not even close to being ready for autopilot.

His approach makes perfect sense: the more balls you have in the air, the more likely you are to drop one or all of them. So, focus on what you are good at, hone in on the areas that are vital to your company, and delegate everything else. By getting more people involved in the juggling (including expert jugglers), fewer balls are likely to drop.

Another crucial step is transferring your systems and software to the cloud. Make sure to set up your accounting software and CRM in the cloud. Doing this will allow you to access and assess the work being done in your absence.

Delegating increases team member engagement. While delegating small or undesirable tasks is a good start, you won’t reap the full dividends until you learn to delegate the large and complicated duties. When you delegate meaningful work to a subordinate staff member, they will feel more important, and are more likely to give that task their utmost effort. It’s human nature. People have an innate desire to be needed. Those who feel needed will always aim to perform at a higher level than people who feel ignored or taken advantage of. Include your young team members in your delegation. Delegating increases fresh ideas. Because delegating empowers your employees, it taps into their creativity, inventiveness, and ingenuity. It urges them to bring new ideas to the table by making them feel a part of the business. By not delegating, you could be seriously preventing business growth. Delegating also saves you from performing non-influential tasks or performing them ineffectively. It gives you the ability to focus on what brought you this far in the first place: your concepts, your dreams, your skill set. Now, it’s not all roses and good news: delegating won’t save you from stressful moments, it may not increase your revenue tenfold, and it will initially add to your workload. You will have to rewrite your protocols: mine are 21,700 words long, but they are current! You will have to teach exactly how you want the phone answered or the scalp massage completed and the head towel folded exactly your way. This requires a lot of work at first, but over time it will make your life much easier. As your company grows and becomes more complex, you simply can’t have a say in every single decision. It’s just not

Empowerment, confidence, and technology are the three key ingredients to running on autopilot. Once you’ve built a foundation by adjusting your mindset and updating your tech tools, here’s how to prepare your team for success while you’re gone: Long before you leave, conduct training sessions that put your team in theoretical scenarios where they won’t be able to ask you questions or seek your approval. Showing them they’re capable of productivity in your absence will build their confidence and make them excited for autopilot. Use role play techniques to train your staff in staff meeting time. Don’t let your company’s first autopilot attempt occur when you head off for a two-month trip to a place that doesn’t have Internet access. Instead, try staying home for a few days while maintaining a minimal presence in day-to-day affairs and see how your team fares. Use this time to plan your holiday later in the year and to check your financial savings plan. Short, unannounced absences will keep your team on their game and allow them to get used to you being gone.

Never completely disappear. You still run a business. Completely checking out for long periods of time is dangerous, and it may send your team the wrong message. Yes, challenge them to make hard decisions while you’re away, but be sure to check in on those decisions regularly and continue going over key reports and statistics while you’re on autopilot. Once you’re ready to let go of the reins, don’t hesitate. If your employees need anything – or if something unexpected comes up - your number is on the computer! Plan to delegate and take a long overdue holiday in 2016. If you need help, please don’t hesitate to get in touch.

Article from Margaret Walsh www.margaretwalshconsulting.co.nz

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BUSINESS LEVEL 3

SUCCESSFUL BUSINESSES NEED QUALIFIED PEOPLE Do you want to run a successful business? Do you want to avoid the common pitfalls that many small businesses have encountered? Then HITO’s new business qualification is for you. We have teamed up with the Open Polytechnic to offer the National Certificate in Business (Level 3). It’s the perfect programme for anyone who wants to expand their knowledge and understanding of teamwork, communication or small business skills. If you want to know how a business runs or how to run a business, this programme is for you. It deals with the idea that strong communication gets the best results. Once complete, you will be able to adopt effective communication styles to help make a new or existing business run smoothly.

How it works The National Certificate in Business (Level 3) uses distance learning, which means that you can fit the study around your life. You will have access to tutors and other trainees doing the same course.

There are two paths available, both include a communication module. Your choice depends on your interests:

What are the benefits?

1. Teams and Leadership path

• Gain a better understanding of what makes a small business tick.

You will learn how to build and lead teams to improve business results. This is suitable for someone taking a leadership or training role. This helps employees become a more effective and valuable team member or manager.

2. Small Business path You will learn how to understand what’s needed to set up and develop a small business. You will learn about communication and financial processes that make business succeed. This is a useful way for employees to learn how to add value, and contribute to your business’ success.

• Grow stronger relationships with your employees and clients. • Build and keep a positive working environment to help your business run smoothly.

More details The programme of study costs $1050 (incl. GST) to complete over a period of about 8 months.

For more information or to sign up for this exciting new programme, talk to your HITO sales and liaison manager or download an application form from the HITO website.

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lo o k i n g b ac k t o m o v e f o r wa r d We’ve asked some salon owners from around the country what their highlights have been from this year, and what they’re looking forward to most about 2016! James Jackson James Hugh Jackson in Albany 1. What are some of your highlights from this year? I managed to start up my own business without too much drama. My clients 100% support me all the way. It has been great sharing this adventure/learning curve with them. I’ve just taken on an up and coming stylist and I am in the process of getting her ready for her finals. I love knowing that I can transfer all my knowledge and skills over to make her more confident in her hairdressing career. 2. What are you looking forward to in 2016? I’m looking forward to a fresh start and making those New Year resolutions! I think starting a brand new business halfway through the year is extremely hard because I felt like I had just got up and running, and now we are getting hit with the Christmas rush! That’s not a bad thing in terms of money, but it’s hard to focus on other major things. So a fresh start in the new salon in 2016 will be exciting! Bring on 2016. I also can’t wait to get more staff.

Judy Mackay hi_B Hair in Gore 1. What are some of your highlights from this year? Watching my staff pull together. Reaching goals and targets has become a weekly event on a Thursday morning.

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We praise those who have reached targets and bonuses but still recognise those who didn’t. Every fourth Thursday we have time for training and keeping up with new things happening in hairdressing. L’Oréal plays a big part in our training which we all look forward to. My whole year has been a highlight. 2. What are you looking forward to in 2016? 2016 will be another great year with two apprentices completing their apprenticeships. We’ll have new goals to achieve, new ideas to play with and new events to attend. With all this going on, who has time to be bored?

Tayla Carpenter Tayla’d Styling in Silverdale 1. What are some of your highlights from this year? Definitely being open for a year – it was our first birthday in November. Watching the salon grow and my staff grow and achieve their goals has been a highlight. Training with Tracey Cunningham was also a highlight. She is a hairdresser to all the stars like Kim Kardashian, Drew Barrymore, etc. We’ve gained a new apprentice and seen one stylist qualify. 2. What are you looking forward to in 2016? Building the salon and my team. We’ve added new services and we’re adding more stations. I’m looking forward to employing more staff, training the team and going on

Tayla, Mikaela and Roxanne – Tayla’d Styling

Vicky Swan – Inspire by Vicky Swan

Judy Mackay – hi_B Hair

James Jackson – James Hugh Jackson

some courses outside of the salon. I can’t wait to start training our new apprentice. I’m also hoping to take a holiday at some stage!

Maria Yeoman Hair Mechanix in Taupo 1. What are some of your highlights from this year? The biggest highlight from 2015 was attending the Wella Forum in Hawaii. It was fantastic being around like minded people and asking the tricky questions about money, products, and staff contracts. It was a real wakeup call and a great motivation to grow the salon to the next level. Another highlight was three staff members and myself attending Sydney Hair Expo. I enjoy sharing hairdressing on a big scale with my staff. For all three staff members it was a first time attending Hair Expo, including one senior stylist who has been in the industry for 25 years. We all pulled together in 2015 to help a stylist finish her in-salon assessment and final assessment after being on maternity leave. We all worked hard to achieve the goal. It helps when you have a wealth of knowledge within your team.

Maria Yeoman – Hair Mechanix

products. They know their products: how to use them, what ingredients, etc. Now we need to learn how to make that sale!

Vicky Swan Inspire by Vicky Swan in Bulls 1. What are some of your highlights from this year? 2015 has been yet another fantastic year for Inspire by Vicky Swan. Our salon manager Kate Wild continues keeping the salon running effortlessly, which gives me more time on the salon floor to achieve excellence in my craft with our expanding clientele. With the support of senior stylist Kaylah Jones, our apprentice Shania passed her first year of apprenticeship. Our HITO Manager Fi Nelson provided invaluable support to help Shania. We are proud to be a Joico salon and have been for many years. Their ongoing support and in-salon training of our team is fantastic. We attend many out-of-salon workshops and seminars. I’ve been in the hairdressing industry for more than 24 years and there’s not a day that goes by where I don’t learn something new.

A second year apprentice joined our team last year from a small Taupo salon. With a large motivated team of senior stylists to help her she has completed her third year. We endeavour to train our apprentices to a very high standard, but like all salons we do have challenges we have to overcome.

2. What are you looking forward to in 2016?

In 2016 my goal is to grow my staff to take ownership of their own clientele. I feel hairdressing has gone to another level and it’s competitive out there! All of my staff are born and bred in Taupo so they have the contacts - I now need to train them to plan ahead. We will also be working on marketing

3) Enjoy my achievements

Every year Kate makes us all write down our personal and professional goals. Mine are: 1) Work/family balance More trade education

4) Spend more of my hard earned money, who cares about a rainy day, live for the NOW. I look forward to ticking every one of my goals off in 2016.

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WELCOME TO HITO VUE Take a tour of VUE, HITO’s new resource for apprentices

HITO has just launched VUE. VUE is an online learning app filled with tips and tricks to help our trainees succeed. You can access it via the internet, and also through any Android or Apple device. Just download the app from the app store and you’re good to go. If you’re an apprentice, HITO will sort you out with a login. Once you’re logged in, you can watch videos, take quizzes, gain achievements, and upload portfolios. All the videos demonstrate the exact industry standard (set by HITO) that your skills need to be performed to. If you (or your trainer) are unsure about a particular skill, just watch the video. Make sure to do the quiz afterwards to check you’ve understood.

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With VUE, you and your trainer know that you’re performing skills to the industry standard (so there’s no nasty surprises on assessment day). The more people who access VUE, the more certain HITO is that our whole industry is performing to a high standard. You’ll see this for yourself when you get your login, but here’s quick tour of the app so you can dive straight in once you get it.

The first page you see is the login page. It looks like this. Just enter your username and password, click Login, and you’re all set to go.

The quizzes are based on the video you just watched. They cover all the important parts of the skill to make sure you didn’t miss anything. There’s no pressure. You can take the quiz as many times as you like until you’re happy that you know all the answers. You don’t lose any points if you get answers wrong. There are three different levels – easy, medium, and hard – for the quizzes. You start with the easy ones and work your way up. The one thing you do get (aside from new skills) are achievements. You gain achievements for anything you do on VUE, like quizzes or uploading portfolio images. You can find the achievements link at the top of the page. You gain badges for uploading photos, completing quizzes, and more.

Both trainees and trainers can login to VUE. Trainees can complete all the tasks, and trainers can check on their trainee’s progress or help out if needed. Once you’re logged in, the first page you’ll see is the videos page. On the left is a list of videos. Click on a video, and you’ll see a page like this:

The other thing you can do on VUE is upload a portfolio. These can be any images you like – photographic work, photos of skills you’ve practised based on the videos – anything. You can share these portfolios on social media too, if you’ve got some photos you want to show the world. The last two things you need to know about are your profile and notifications. On your profile you can see your name and email, change your password, logout, and visit the HITO website. There’s some text below the video, explaining the skill you’re about to see. You can read the text, watch the video, and then take the quiz by clicking the button below the video.

Notifications is where you’ll find any messages for you. HITO can message you through the app, so if we do you’ll see a notification here.

We’ll be sending out invitations to apprentices in January 2016 to the email address you have registered with HITO. If you’ve changed your email address since you signed on as an apprentice, then let us know. Watch your email inbox for your invitation to take part in HITO VUE.

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NASTY SHOCKS Keep your clients and employees safe by regularly testing and maintaining your electrical equipment Beauty and hair professionals work with a lot of electrical equipment. It’s an important, legal requirement to maintain this equipment safely.

How do I make sure my equipment is safe?

Why do I have to test and tag?

You should establish a regular ‘test and tag’ system. Test and tag involves testing your electrical equipment to make sure it’s safe, and then tagging it with a clearly written tag. This tag must identify who did the testing, when it was done, and when it is next due.

Testing and tagging is a health and safety requirement in New Zealand. The Electricity (Safety) Regulations 2010 dictate that all electrical equipment in a business must be electrically safe.

There is a legal standard that provides information on how NZ businesses should carry out testing. This standard includes information on how different appliances should be tested and what makes them safe. It also defines the role of the business owner and the person doing the testing. The business owner is the ‘responsible person’. That means the business owner must find someone to undertake the testing and make sure that person is qualified to do the testing.

What is testing and tagging? Testing and tagging means checking every piece of electrical equipment in your business. If something does go wrong, you need to be able to prove that, as a business owner, you’ve done everything you can to keep your employees and clients safe. Testing and tagging your equipment minimises the chance of accidents, and makes sure you’re covered if something does go wrong.

H E A LT H A N D S A F E T Y

If you sell electrical equipment (e.g. hair straighteners, eplilators etc) you may need to have this equipment tested and tagged too. Any second-hand equipment you sell must be tested and verified as safe before you sell it. You do not need to test brand new equipment – the manufacturer should have done this.

How often should I test my equipment? Salons need their equipment tested yearly. If any equipment fails the test, you must replace or repair the equipment. Repaired equipment needs to be tested and tagged again after the repair. Make sure to get a report from whoever does your testing. A report gives you proof of how the tests were done and makes sure your tester is doing all the right tests. Testing and tagging your equipment ensures the safety of everyone in your salon. It gives you peace of mind, knowing that your equipment is regularly tested and repaired.

Erica and Makoto, head of Miss International

Miss Japan

Miss International

Jason Hare, Anne Millar, Erica Cumming with Miss New Zealand and guest

STRENGTH IN INTERNATIONAL TIES In November, the ipsn Board met in Japan In November, HITO CEO Erica Cumming, National Quality Assurance Manager Jason Hare, and HITO board member Anne Millar flew to Japan for the ipsn board meeting. The ipsn is the International Professional Standards Network. The network includes New Zealand, Japan, Australia, Hong Kong, and Canada. The network allows beauty therapists and hairdressers, who hold a senior level qualification, to have their qualifications recognised in all countries that are part of the network. As well as allowing senior hair and beauty professionals to travel and share their skills, the ipsn helps set a high international standard for the hair and beauty industries. “The ipsn helps set a high international standard for our industries across the world,” says Erica Cumming, “We look forward to continuing to grow the network and see the hair and beauty industries grow”.

The board meeting is a chance for ipsn members to hear about changes in the member countries (e.g. the development of new qualifications) and work to continue to promote a high standard of international qualifications. The ipsn board members also attended the Miss International and Miss Japan beauty pageants while in Japan. Miss International 2015 was the 55th Miss International pageant, with contestants from Argentina to Zambia, including a contestant from New Zealand. Miss Japan 2015 selected the Japanese competitor for Miss International 2016. HITO CEO Erica Cumming was one of the judges for Miss International.

If you’d like to know more about the ipsn or gain your ipsn certificate, give HITO a call on (04) 499 1180 or visit www.hito.org.nz.

INDUSTRY

IMPORTANT DATES 2016 HITO office re-opens

11 June

Hair Expo Australia

8 February

5 January

Waitangi Day observance (HITO office closed)

12 June

Hair Expo Australia

18 February

Off Job Training Day

13 June

Hair Expo Australia

21 August

HITO Graduation (date may change)

4 October

WorldSkills National Competition (date may change)

Good Friday (HITO Office closed)

5 October

WorldSkills National Competition

Easter Monday (HITO Office closed)

6 October

WorldSkills National Competition

HITO AGM

7 October

WorldSkills National Competition

ANZAC day (HITO office closed)

8 October

WorldSkills National Competition

24 October

Labour Day (HITO office closed)

19 February

Off Job Training Day

20 February

HITO Apprentice Boot Camp

21 February

HITO Apprentice Boot Camp

22 February

HITO Apprentice Boot Camp

25 March 28 March 18 April 25 April 9 May

WorldSkills Regional Competition Wellington/Dunedin (date may change)

13 November

HITO/Kitomba/NZARH Awards (date may change)

16 May

WorldSkills Regional Competition Auckland/Christchurch (date may change)

25 December

Christmas Day (HITO office closed)

6 June

Queen’s Birthday (HITO office closed)

26 December

Boxing Day (HITO office closed)

EMPLOYEE REP VOTING UPDATE The latest round of voting for the Board Employee Rep closed on Friday 23 October 2015. Thank you to everyone who voted and to the nominees. The number of people who cast a vote was higher than previously. Despite this, we didn’t reach the threshold of 10% of votes to come from HITO employee/trainee members for the vote to count. Thank you to everyone involved. We’re going to review the process in December and keep you all informed on the next steps to elect an Employee Rep to the HITO Board. We may amend the Employee Representative voting policy. 90