Stakeholder Feedback

More than 90% of our employees are Hawai‘i-based, live in all of the state’s non-military zip codes and are a part of the fabric of the community. Our employees serve on school committees, neighborhood associations and nonprofit boards. Others volunteer at community and cultural events, coach youth sports and are active members of their religious or spiritual congregations.

HANDS IN THE SAND, HAWAIIAN AIRLINES JOINS THE NEW ZEALAND SEA CLEANERS IN CARING FOR O AHU’S NORTHERN COASTLINE

In commemorating International Coastal Cleanup Day (Sept. 17, 2022), the Sea Cleaners youth ambassadors gathered at the James Campbell National Wildlife Refuge, an oceanside system of protected lands, marshes and waters managed by the U.S. Fish and Wildlife Service. The group worked alongside 14 Hawaiian Airlines Team Kōkua volunteers and representatives from Hawai‘i Tourism Oceania, the O‘ahu Visitors Bureau and the Australian Consulate-General.

Each year, our CEO and other senior executives participate in “Talk Story” events with chambers of commerce in Hawai‘i and on the U.S. mainland to share news about the airline and hear from stakeholders. Leaders also serve as guest speakers at business and industry events and have joined panel discussions on regenerative tourism, market trends and sustainability.

Listening To Our Guests

Our Voice of the Customer program surveys every direct booking guest, receiving about 85,000 survey responses each year, and results are analyzed and shared weekly with operational leaders. Quarterly reviews are held with our CEO and senior leaders to review guest satisfaction and identify areas for improvement and investment. Our Consumer Affairs team corresponds with guests about issues after their travel, and regularly reports their feedback to our management team to help improve our service.